"Great Location, Great Service"
Excellent location for an overnight transit near airport. Excellent service, free shuttle to/from airport and nearby restaurants, free wifi, adequate gymGenuine Hotels.com guest review
Hotel was good but beds were not comfortable. Breakfast was great!Genuine Hotels.com guest review
"I Taught a class there"
Staff was excellent . I rate it outstanding !!!Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
"Great place to stay near Ottawa airport"
Excellent experience at this hotel. The employees were especially friendly and helpful. Clean, comfortable lodging and very good breakfast.Genuine Expedia guest review
"Conveniently Located; Helpful Staff"
Very helpful staff, convenient breakfast in the morning, and well kept rooms combine for a great stay. I called up the shuttle at the airport from the information desk and it arrived relatively quickly. I highly recommend this hotel for anyone that's flying into or out of Ottawa and needs a place to stay for a night or two.Genuine Expedia guest review
"I love Holiday Inn"
I can always count on quality at the Holiday Inn - the only disappointment was that the pool water was cold, out right cold and not enjoyable to be in. Yummy breakfast buffet.Genuine Hotels.com guest review
"We like this hotel"
It's just too bad the rates aren't lower more often. We would use it a lot more. The location is great for what we need, the rooms are the perfect size for what we need and the breakfast is good enough to get your day started. We would stay again and will if we get a good rate deal again. We find the hotels in Ottawa very expensive and most of them […] are poor for what you pay. Read moreGenuine Hotels.com guest review
Staff goes out of their way to make your stay very pleasant. I have stayed here a number of times when flying in and out of Ottawa and I have never been disappointed.Genuine Hotels.com guest review
"1st business trip"
Nice little hotel inn express. Front desk service friendly and quick. Stay in a king bedroom, a nice decent room but very clean and equipped with all the needs. Bonuses to this little hotel are free parking and the surprisingly free breakfast. When it come to free you would have thought breakfast are limited, but I was wrong. It have many choices to […] fulfill your morning breakfast. Will definitely come back when I endure my next trip. Read moreGenuine Hotels.com guest review
"My stay in Ottawa's Holiday Inn."
I was very pleased with everything, from customer service to the fine rooms and facilities to the breakfast.Genuine Expedia guest review
"Nice location especially if you are using airport."
Room was clean and had a microwave, coffee maker and fridge. Breakfast was fine and staff was great. Only disappointment was the whirlpool was not working and the pool was cold. We were looking forward to using these two facilities to relax. I did report the whirlpool not working to the front desk but got the impression that they knew about it alre […] ady. Read moreGenuine Expedia guest review
I have to comment on the staff. They were excellent always eager to help you with directions or get extra towels or the pool or work out room. There was one gentleman that is great asset to that location. Parkin was very friendly easy going and helpfull.Genuine Hotels.com guest review
"Close to airport"
Very friendly staff! Regardless of shift, the service was very consistentGenuine Expedia guest review
"Great location and delicious hot breakfast"
The hotel staff was very helpful in meeting the needs of our family. We would definitely go back.Genuine Hotels.com guest review
"Friendlier than your average Airport Hotel"
Although this is technically an Airport hotel (and is very convenient for reaching the airport), we stayed here for nearly two weeks because it was close to my sister's home in Ottawa. Our elderly Mum needed disabled facilities that my sister couldn't provide, so we chose to stay at the Holiday Inn. We are very happy with that choice as we found the […] hotel staff very friendly and obliging at all times of day and night. All public areas and rooms were spotlessly clean. Read moreGenuine Expedia guest review
"Close to airport"
Pool and hottub were not workingGenuine Expedia guest review
The hotel is obviously - right in the midst of construction. Tried finding it through my on-board navigation and there was no street number available! But it is not difficult to find - it is the only building on that streetGenuine Expedia guest review
Absolutely top drawer service.Genuine Expedia guest review
"Holiday Inn Express, Ottawa Airport"
Arrived close to 10 pm after a long drive looking forward to a comfortable, quiet room and a bit of Sunday night PBS. PBS wasn't one of the available channels on the tv, the black out drapes barely reached to cover the windows and with the tv off, all i heard was the refridgerator's constant thump interupted occasionally by its death rattle.Genuine Expedia guest review
"Great location close to airport"
Very clean; Staff very friendly and helpful with directions; Shuttle prompt. Good breakfastGenuine Expedia guest review
"Nice Hotel for one night enroute"
Front desk staff very helpful,although they made me go to the front desk at 23:00 in my PJ's to get my money back and get water from the main floor machine.Their also was a big stain on the couch which although Housekeeping and the front desk where made aware, was never changed or addressed.Genuine Expedia guest review
"Great Hotel, Great Staff"
We stayed for two nights and they were quite enjoyable. The hotel was clean and well maintained. Pool area is small, but great for small kids with a nice hot tub. The hotel staff was very accommodating and super friendly. We knew there was a breakfast included, but we didn't realize how great it would be. They served a hot breakfast with pancakes, bacon, […] sausage and eggs. There was also cold cereals with a juice bar, but the best part were the cinnamon buns, delicious. All in all we had a great time and would gladly stay here again. Read moreGenuine Expedia guest review
"Close to Airport"
Close and convenient to airport with shuttle service and vacation parking options available. Staff were cheerful and a delight to talk to about a variety of topics. Our room was spacious and comfortable.Genuine Expedia guest review
"quick stop over"
Close to airport but nothing else around. Clean and comfortable at a reasonable rate. No special frills.Genuine Hotels.com guest review
"Seperated with kid"
The beds were comfortable, but we picked this hotel because it had suites, and we needed the pull out couch for our 18 year old, and that "bed" was horrible - cannot even call it a bed - was more of a hamock with a bar in the middle. I know couch/beds are not the best, but that was the absolute worst! Even set up as a couch - it was less than desir […] able. Read moreGenuine Expedia guest review
"Best example of Customer Service"
Extremely pleased. It was Good Friday and the shuttle driver was sick. The front desk manager accommodated us by paying for the taxi from the airport. He then went out of his way to bring milk to our room for our little one. Because we had to be at the airport before the free breakfast began, he also brought us bagels and yogurt the night before. Unfortunately […] I don't remember the young man's name who was so helpful, but he definitely set the bar for customer service! Keep up the excellent work. Read moreGenuine Hotels.com guest review
Everything is super clean and well-maintained. Staff are very helpful and courteous. The bed was more comfortable than my own. There was a nice variety with the foods available for breakfast and it was all yummy!Genuine Expedia guest review
Great experience. Clean. Superb breakfast. Great service.Genuine Expedia guest review
"Friendly accomodating service"
Front desk staff were very accomodating and attentive to the needs of my elderly father. Easy to get to the hotel.Genuine Hotels.com guest review
"One night stay"
Stayed at this hotel Canada wknd, and was pleased with the service and smooth check-in etc..Genuine Expedia guest review
"Good hotel for the price (3*)"
Good hotel for the price & very well located. Would recommend the suite & complimentary breakfast is good!Genuine Expedia guest review
We booked because it was close to the airport. Our experience was a good one. We will book again, when the need arises.Genuine Expedia guest review
Beautiful, clean hotel. The pool and hot tub were great and the staff was terrific. We had an early morning which started before the complimentary breakfast began. The staff gave us some bagels and yogurt the night before so we could eat. We had a wonderful stay and would recommend it to anyone.Genuine Expedia guest review
"Nice, clean, bring your dinner"
Very practical hotel, nice breakfast, very clean BUT: no restaurant inside or nearby. Staff of the hotel agree to take you to the restaurant and pick you up... but a little bit annoying.Genuine Expedia guest review
Air conditioner louder than a 747 jetGenuine Hotels.com guest review
"Overnight at the Holiday Inn Express Ottawa"
Good hotel, good efficient staff with pleasant manner.Genuine Expedia guest review
My tv did not have a clear picture. All channels had a lot of "snow" on it. The bath tub did not drain properly so when taking a shower the water filled up in the tub. In order to drain the tub I had to put something in the drain to hold the plug up.Genuine Expedia guest review
"Great Hotel Near Airport"
This hotel is in a great location, 5 minutes from YOW. Decor is tasteful. The room was a good size. Beds are comfortable. Breakfast offered many choices. I appreciated the fact that I was able to eat at 6:00 a.m. before the breakfast was officially served so that I could leave to catch my early flight. Staff were all very friendly & welcoming.Genuine Expedia guest review
"We'd go back"
Convenient, clean, and friendly. We found the bed clothes a little thin, but that's just a comment, not a complaint.Genuine Expedia guest review
We were put in a room right above the front entrance on the second floor. When people went out to smoke at midnight, we could hear them plain as day. It was loud! Also, the shuttle was picking people up to go to the airport at all hours, and doors were slamming, people were talking, and it was really loud. The walls are not very sound proof.Genuine Expedia guest review
"Needs More Attention / Care"
Recently stayed one night for business and nneded something close to the airport. Overall it was a typical HI Express experience .I have 2 major complaints...1) the heating unit ROARED off and on throughout the night , far too noisy of a unit . 2) getting into the hotel either by the front or side entrance was treacherous due to several day old snow […] and ice .Very poor attempt made to clear the walkways and parking lot !!A lawsuit waiting to happen.Lastly ,because I booked through Hotels.com they will not honour frequent flyer points through Aeroplan even though the online price was virtually the same as booking through a business travel agent.I will NOT STAY here again ! Read moreGenuine Hotels.com guest review
"convenieant for work"
clean.good service, close to amenities. I enjoyed my stay.Genuine Hotels.com guest review
The hotel was very clean and comfortable. The staff was quite helpful and friendly. The kids enjoyed the pool, hot tub, and free daily breakfast served each morning. My only complaint is the fact there were no rollaway beds offered at this location. I phoned twice to make sure one would be available and was not informed that the Express hotel do not […] provide this. My 10 year old had to sleep on a crib mattress on the floor for 3 nights, which he found cold and uncomfortable. Otherwise our stay was enjoyable and we found Ottawa easy to get around. The staff was very helpful in providing maps, directions and useful tips. Read moreGenuine Hotels.com guest review
"Close to Airport"
The rooms are very modern, spacious, comfortable and clean!Genuine Hotels.com guest review
"Perfect except for sqeeeling luggage carts"
Baggage dollies used to be very difficult to steer on carpeted floors with strange texture. That lasted a long time.This week our worn dolly castors squeaked so loudly at 6:00 AM they potentially woke up guests. Considering how many times they are used, this needs a realistic strategy. Wheel design inadequate and maintenance non-existent. Everything […] else was absolutely perfect........ Read moreGenuine Expedia guest review
"Great Airport Access"
The best stay for those traveling and that need of access to Park and Fly, proximity to the Ottawa airport...Genuine Expedia guest review
First time at that hotel - very pleased with the service - the staff at the front desk were excellent - they took us out in the hotel van for our supper and came back when we were done to pick us up - no charge (since there was a heavy snow storm outside ) that was very nice for us no stress - since I drove in the storm to go pick up my husband getting […] home from Regina at the airport that night - the breakfast was excellent lots too choose from and very good - the room was very nice the bed very comfy would recommend it and will be staying there again Read moreGenuine Expedia guest review
Very clean, good service. Room was spotless and well appointed.Genuine Expedia guest review
It was enjoyable. staff were very helpfull and professionalGenuine Hotels.com guest review
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