"Nice Hotel for one night enroute"
Front desk staff very helpful,although they made me go to the front desk at 23:00 in my PJ's to get my money back and get water from the main floor machine.Their also was a big stain on the couch which although Housekeeping and the front desk where made aware, was never changed or addressed.Genuine Expedia guest review
"Great Hotel, Great Staff"
We stayed for two nights and they were quite enjoyable. The hotel was clean and well maintained. Pool area is small, but great for small kids with a nice hot tub. The hotel staff was very accommodating and super friendly. We knew there was a breakfast included, but we didn't realize how great it would be. They served a hot breakfast with pancakes, bacon, […] sausage and eggs. There was also cold cereals with a juice bar, but the best part were the cinnamon buns, delicious. All in all we had a great time and would gladly stay here again. Read moreGenuine Expedia guest review
"Close to Airport"
Close and convenient to airport with shuttle service and vacation parking options available. Staff were cheerful and a delight to talk to about a variety of topics. Our room was spacious and comfortable.Genuine Expedia guest review
"quick stop over"
Close to airport but nothing else around. Clean and comfortable at a reasonable rate. No special frills.Genuine Hotels.com guest review
"Seperated with kid"
The beds were comfortable, but we picked this hotel because it had suites, and we needed the pull out couch for our 18 year old, and that "bed" was horrible - cannot even call it a bed - was more of a hamock with a bar in the middle. I know couch/beds are not the best, but that was the absolute worst! Even set up as a couch - it was less than desir […] able. Read moreGenuine Expedia guest review
"Best example of Customer Service"
Extremely pleased. It was Good Friday and the shuttle driver was sick. The front desk manager accommodated us by paying for the taxi from the airport. He then went out of his way to bring milk to our room for our little one. Because we had to be at the airport before the free breakfast began, he also brought us bagels and yogurt the night before. Unfortunately […] I don't remember the young man's name who was so helpful, but he definitely set the bar for customer service! Keep up the excellent work. Read moreGenuine Hotels.com guest review
Everything is super clean and well-maintained. Staff are very helpful and courteous. The bed was more comfortable than my own. There was a nice variety with the foods available for breakfast and it was all yummy!Genuine Expedia guest review
Great experience. Clean. Superb breakfast. Great service.Genuine Expedia guest review
"Friendly accomodating service"
Front desk staff were very accomodating and attentive to the needs of my elderly father. Easy to get to the hotel.Genuine Hotels.com guest review
"One night stay"
Stayed at this hotel Canada wknd, and was pleased with the service and smooth check-in etc..Genuine Expedia guest review
"Good hotel for the price (3*)"
Good hotel for the price & very well located. Would recommend the suite & complimentary breakfast is good!Genuine Expedia guest review
We booked because it was close to the airport. Our experience was a good one. We will book again, when the need arises.Genuine Expedia guest review
Beautiful, clean hotel. The pool and hot tub were great and the staff was terrific. We had an early morning which started before the complimentary breakfast began. The staff gave us some bagels and yogurt the night before so we could eat. We had a wonderful stay and would recommend it to anyone.Genuine Expedia guest review
"Nice, clean, bring your dinner"
Very practical hotel, nice breakfast, very clean BUT: no restaurant inside or nearby. Staff of the hotel agree to take you to the restaurant and pick you up... but a little bit annoying.Genuine Expedia guest review
Air conditioner louder than a 747 jetGenuine Hotels.com guest review
"Overnight at the Holiday Inn Express Ottawa"
Good hotel, good efficient staff with pleasant manner.Genuine Expedia guest review
My tv did not have a clear picture. All channels had a lot of "snow" on it. The bath tub did not drain properly so when taking a shower the water filled up in the tub. In order to drain the tub I had to put something in the drain to hold the plug up.Genuine Expedia guest review
"Great Hotel Near Airport"
This hotel is in a great location, 5 minutes from YOW. Decor is tasteful. The room was a good size. Beds are comfortable. Breakfast offered many choices. I appreciated the fact that I was able to eat at 6:00 a.m. before the breakfast was officially served so that I could leave to catch my early flight. Staff were all very friendly & welcoming.Genuine Expedia guest review
"We'd go back"
Convenient, clean, and friendly. We found the bed clothes a little thin, but that's just a comment, not a complaint.Genuine Expedia guest review
We were put in a room right above the front entrance on the second floor. When people went out to smoke at midnight, we could hear them plain as day. It was loud! Also, the shuttle was picking people up to go to the airport at all hours, and doors were slamming, people were talking, and it was really loud. The walls are not very sound proof.Genuine Expedia guest review
"Needs More Attention / Care"
Recently stayed one night for business and nneded something close to the airport. Overall it was a typical HI Express experience .I have 2 major complaints...1) the heating unit ROARED off and on throughout the night , far too noisy of a unit . 2) getting into the hotel either by the front or side entrance was treacherous due to several day old snow […] and ice .Very poor attempt made to clear the walkways and parking lot !!A lawsuit waiting to happen.Lastly ,because I booked through Hotels.com they will not honour frequent flyer points through Aeroplan even though the online price was virtually the same as booking through a business travel agent.I will NOT STAY here again ! Read moreGenuine Hotels.com guest review
"convenieant for work"
clean.good service, close to amenities. I enjoyed my stay.Genuine Hotels.com guest review
The hotel was very clean and comfortable. The staff was quite helpful and friendly. The kids enjoyed the pool, hot tub, and free daily breakfast served each morning. My only complaint is the fact there were no rollaway beds offered at this location. I phoned twice to make sure one would be available and was not informed that the Express hotel do not […] provide this. My 10 year old had to sleep on a crib mattress on the floor for 3 nights, which he found cold and uncomfortable. Otherwise our stay was enjoyable and we found Ottawa easy to get around. The staff was very helpful in providing maps, directions and useful tips. Read moreGenuine Hotels.com guest review
"Close to Airport"
The rooms are very modern, spacious, comfortable and clean!Genuine Hotels.com guest review
"Perfect except for sqeeeling luggage carts"
Baggage dollies used to be very difficult to steer on carpeted floors with strange texture. That lasted a long time.This week our worn dolly castors squeaked so loudly at 6:00 AM they potentially woke up guests. Considering how many times they are used, this needs a realistic strategy. Wheel design inadequate and maintenance non-existent. Everything […] else was absolutely perfect........ Read moreGenuine Expedia guest review
"Great Airport Access"
The best stay for those traveling and that need of access to Park and Fly, proximity to the Ottawa airport...Genuine Expedia guest review
First time at that hotel - very pleased with the service - the staff at the front desk were excellent - they took us out in the hotel van for our supper and came back when we were done to pick us up - no charge (since there was a heavy snow storm outside ) that was very nice for us no stress - since I drove in the storm to go pick up my husband getting […] home from Regina at the airport that night - the breakfast was excellent lots too choose from and very good - the room was very nice the bed very comfy would recommend it and will be staying there again Read moreGenuine Expedia guest review
Very clean, good service. Room was spotless and well appointed.Genuine Expedia guest review
It was enjoyable. staff were very helpfull and professionalGenuine Hotels.com guest review
A great basic hotel with extemely helpful and friendly staff. We would definitely recommend it to friends and family.Genuine Expedia guest review
Newer facility, clean and quiet. Convenient to restaurants and airport.Genuine Expedia guest review
"fast and efficient"
Front desk was fast and professional, clean and bright rooms. Desk was functional but not overly comfortable.Genuine Hotels.com guest review
"Perfect for my business trip, amazing staff!"
The free shuttle bus service was second to none, they pick up and dropped off to airport, local pubs and restaurants at most times of the day. The staff were more than helpful with anything I needed. Rooms are very well nice for a 2.5 star (some Hilton's aren't as nice as this) . The only reason it's a 2.5 star I think is because they don't have a restaurant […] on site - but the Keg is a great steakhouse which they do provide a shuttle to. Read moreGenuine Hotels.com guest review
"The Ottawa Airport Holiday Inn Express"
This hotel stay was amazing. All the staff we dealth with were very friendly and helpful. The room was very nice. We would stay there again if we were returning to OttawaGenuine Expedia guest review
"Great stay for a business traveler"
I stayed two nights on a weekend business trip, and it was a thoroughly positive experience. The room was large and comfortable, the pool and whirlpool helped me relax, the breakfast was tasty, and the staff were efficient and very friendly.Genuine Expedia guest review
"Simple and very comfortable."
friendly staff, quiet hotel, very comfortable bed.Genuine Expedia guest review
The stay was perfect. The only thing missing was a waffle maker:)Genuine Expedia guest review
Not exactly a hotel for downtown however as a travelling stopover its great. About 15 minutes off Hwy 416 along Hunt Club Road. Very convenient location for airport and Carleton University. We will stay here again when visiting our kid at school.Genuine Expedia guest review
"Holiday Inn near Airport - Ottawa"
Nice room. Quiet. Not near much but thats to be expected with an airport hotel. Good breakfast buffet. Kind of pricey.Genuine Hotels.com guest review
"Convenient for a tired long haul traveller"
Everything was fine about the hotel. If you have had a long flight you may not want to be bothered with the additional effort to travel into Ottawa. In that case you will find it convenient to stay here. Although there is no restaurant there is an English pub nearby (very short walk) that provides a good meal and beer.Genuine Hotels.com guest review
"close to Carleton University"
I was attending my convocation at Carleton, this hotel was super close to school and I was happy that the breakfast was included. overall, it was a great experience :)Genuine Hotels.com guest review
very goodGenuine Hotels.com guest review
"très bon pied à terre pour un déplacement pro"
service rapide, chambres confortables et silencieuses, propre. C'est très bien pour un déplacement professionnelGenuine Hotels.com guest review
"Proche du EY Center"
Très relaxant et facile d'accès lors de conférence au EY CenterGenuine Expedia guest review
Très grande chambre avec micro-onde et réfrigérateur. Belle décoration des chambres également. Le déjeuner est inclus et est assez varié pour un déjeuner gratuit ( bacon, œuf, crêpes, yogourt, etc etc) . Situe à côté du park & Fly et a proximité (moins de 5 minutes de voiture) de beaucoup de resto.Genuine Hotels.com guest review
Nous sommes allé pour une petite vacance à Ottawa. Je recommande cet hotel sans crainte, c'est agréable, silencieux, personnel courtois. Les enfants ont bien aimé la piscine.Genuine Expedia guest review
"une très bonne surprise"
Très bonne prestation, piscine intérieure non annoncée sur votre site (avec jacuzzi et salle de gym !) Personnel très agréable, internet gratuit, petit déjeuner très généreux. Nous serons heureux d'y retourner.Genuine Hotels.com guest review
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