All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2881 Gibford Drive, Ottawa, ON, K1V 2L9, Canada, ‏‎855-239-9222
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4.3 / 5Excellent

Score breakdown (from 134 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.0

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely top drawer service.
Genuine Expedia guest review
Other trip Nov 21, 2013
A Traveler
CA
3.0 / 5Good
"Holiday Inn Express, Ottawa Airport"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Arrived close to 10 pm after a long drive looking forward to a comfortable, quiet room and a bit of Sunday night PBS. PBS wasn't one of the available channels on the tv, the black out drapes barely reached to cover the windows and with the tv off, all i heard was the refridgerator's constant thump interupted occasionally by its death rattle.
Genuine Expedia guest review
Other trip Nov 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great location close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean; Staff very friendly and helpful with directions; Shuttle prompt. Good breakfast
Genuine Expedia guest review
Other trip Oct 12, 2013
Darlene
CA
3.0 / 5Good
"Nice Hotel for one night enroute"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front desk staff very helpful,although they made me go to the front desk at 23:00 in my PJ's to get my money back and get water from the main floor machine.Their also was a big stain on the couch which although Housekeeping and the front desk where made aware, was never changed or addressed.
Genuine Expedia guest review
Other trip Oct 11, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great Hotel, Great Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for two nights and they were quite enjoyable. The hotel was clean and well maintained. Pool area is small, but great for small kids with a nice hot tub. The hotel staff was very accommodating and super friendly. We knew there was a breakfast included, but we didn't realize how great it would be. They served a hot breakfast with pancakes, bacon, sausage and eggs. There was also cold cereals with a juice bar, but the best part were the cinnamon buns, delicious. All in all we had a great time and would gladly stay here again.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
CA
4.0 / 5Excellent
"Close to Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Close and convenient to airport with shuttle service and vacation parking options available. Staff were cheerful and a delight to talk to about a variety of topics. Our room was spacious and comfortable.
Genuine Expedia guest review
Other trip Sep 30, 2013
Joan
CA
3.0 / 5Good
"quick stop over"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Close to airport but nothing else around. Clean and comfortable at a reasonable rate. No special frills.
Genuine Hotels.com guest review
1 night business trip Sep 18, 2013
Rick
CA
3.0 / 5Good
"Seperated with kid"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The beds were comfortable, but we picked this hotel because it had suites, and we needed the pull out couch for our 18 year old, and that "bed" was horrible - cannot even call it a bed - was more of a hamock with a bar in the middle. I know couch/beds are not the best, but that was the absolute worst! Even set up as a couch - it was less than desirable.
Genuine Expedia guest review
Other trip Aug 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"Best example of Customer Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Extremely pleased. It was Good Friday and the shuttle driver was sick. The front desk manager accommodated us by paying for the taxi from the airport. He then went out of his way to bring milk to our room for our little one. Because we had to be at the airport before the free breakfast began, he also brought us bagels and yogurt the night before. Unfortunately I don't remember the young man's name who was so helpful, but he definitely set the bar for customer service! Keep up the excellent work.
Genuine Hotels.com guest review
1 night trip Mar 29, 2013
A Traveler
CA
5.0 / 5Outstanding
"Fantastic!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything is super clean and well-maintained. Staff are very helpful and courteous. The bed was more comfortable than my own. There was a nice variety with the foods available for breakfast and it was all yummy!
Genuine Expedia guest review
Other trip Aug 13, 2013
A Traveler
CA
5.0 / 5Outstanding
"great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience. Clean. Superb breakfast. Great service.
Genuine Expedia guest review
Other trip Aug 5, 2013
A Traveler
CA
5.0 / 5Outstanding
"Friendly accomodating service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Front desk staff were very accomodating and attentive to the needs of my elderly father. Easy to get to the hotel.
Genuine Hotels.com guest review
2 night trip Jul 5, 2013
A Traveler
CA
4.0 / 5Excellent
"One night stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed at this hotel Canada wknd, and was pleased with the service and smooth check-in etc..
Genuine Expedia guest review
Other trip Jul 7, 2013
Jaya
CA
3.0 / 5Good
"Good hotel for the price (3*)"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good hotel for the price & very well located. Would recommend the suite & complimentary breakfast is good!
Genuine Expedia guest review
Other trip Jul 2, 2013
A Traveler
CA
5.0 / 5Outstanding
"airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We booked because it was close to the airport. Our experience was a good one. We will book again, when the need arises.
Genuine Expedia guest review
Other trip Jun 2, 2013
Rita
CA
5.0 / 5Outstanding
"Terrific"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful, clean hotel. The pool and hot tub were great and the staff was terrific. We had an early morning which started before the complimentary breakfast began. The staff gave us some bagels and yogurt the night before so we could eat. We had a wonderful stay and would recommend it to anyone.
Genuine Expedia guest review
Other trip May 10, 2013
Karen
CA
4.0 / 5Excellent
"Nice, clean, bring your dinner"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very practical hotel, nice breakfast, very clean BUT: no restaurant inside or nearby. Staff of the hotel agree to take you to the restaurant and pick you up... but a little bit annoying.
Genuine Expedia guest review
Other trip May 10, 2013
A Traveler
CA
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
Air conditioner louder than a 747 jet
Genuine Hotels.com guest review
Other trip May 10, 2013
A Traveler
CA
4.0 / 5Excellent
"Overnight at the Holiday Inn Express Ottawa"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel, good efficient staff with pleasant manner.
Genuine Expedia guest review
Other trip May 6, 2013
Phil
CA
3.0 / 5Good
"Little disappointed"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
My tv did not have a clear picture. All channels had a lot of "snow" on it. The bath tub did not drain properly so when taking a shower the water filled up in the tub. In order to drain the tub I had to put something in the drain to hold the plug up.
Genuine Expedia guest review
Other trip Apr 12, 2013
JM
CA
5.0 / 5Outstanding
"Great Hotel Near Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is in a great location, 5 minutes from YOW. Decor is tasteful. The room was a good size. Beds are comfortable. Breakfast offered many choices. I appreciated the fact that I was able to eat at 6:00 a.m. before the breakfast was officially served so that I could leave to catch my early flight. Staff were all very friendly & welcoming.
Genuine Expedia guest review
Other trip Apr 11, 2013
Barb
CA
4.0 / 5Excellent
"We'd go back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient, clean, and friendly. We found the bed clothes a little thin, but that's just a comment, not a complaint.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
CA
3.0 / 5Good
"Noisy!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
We were put in a room right above the front entrance on the second floor. When people went out to smoke at midnight, we could hear them plain as day. It was loud! Also, the shuttle was picking people up to go to the airport at all hours, and doors were slamming, people were talking, and it was really loud. The walls are not very sound proof.
Genuine Expedia guest review
Other trip Apr 6, 2013
A Traveler
CA
2.0 / 5Fair
"Needs More Attention / Care"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Recently stayed one night for business and nneded something close to the airport. Overall it was a typical HI Express experience .I have 2 major complaints...1) the heating unit ROARED off and on throughout the night , far too noisy of a unit . 2) getting into the hotel either by the front or side entrance was treacherous due to several day old snow and ice .Very poor attempt made to clear the walkways and parking lot !!A lawsuit waiting to happen.Lastly ,because I booked through Hotels.com they will not honour frequent flyer points through Aeroplan even though the online price was virtually the same as booking through a business travel agent.I will NOT STAY here again !
Genuine Hotels.com guest review
1 night trip Mar 5, 2013
Brian
CA
4.0 / 5Excellent
"convenieant for work"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
clean.good service, close to amenities. I enjoyed my stay.
Genuine Hotels.com guest review
4 night business trip Feb 10, 2013
Kevin G
CA
5.0 / 5Outstanding
"Winter Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was very clean and comfortable. The staff was quite helpful and friendly. The kids enjoyed the pool, hot tub, and free daily breakfast served each morning. My only complaint is the fact there were no rollaway beds offered at this location. I phoned twice to make sure one would be available and was not informed that the Express hotel do not provide this. My 10 year old had to sleep on a crib mattress on the floor for 3 nights, which he found cold and uncomfortable. Otherwise our stay was enjoyable and we found Ottawa easy to get around. The staff was very helpful in providing maps, directions and useful tips.
Genuine Hotels.com guest review
3 night family trip Feb 1, 2013
Laurie
CA
5.0 / 5Outstanding
"Close to Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are very modern, spacious, comfortable and clean!
Genuine Hotels.com guest review
2 night family trip Jan 4, 2013
Kevin
CA
5.0 / 5Outstanding
"Perfect except for sqeeeling luggage carts"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Baggage dollies used to be very difficult to steer on carpeted floors with strange texture. That lasted a long time.This week our worn dolly castors squeaked so loudly at 6:00 AM they potentially woke up guests. Considering how many times they are used, this needs a realistic strategy. Wheel design inadequate and maintenance non-existent. Everything else was absolutely perfect........
Genuine Expedia guest review
Other trip Jan 7, 2013
Cam
CA
5.0 / 5Outstanding
"Great Airport Access"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The best stay for those traveling and that need of access to Park and Fly, proximity to the Ottawa airport...
Genuine Expedia guest review
Other trip Jan 7, 2013
A Traveler
CA
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First time at that hotel - very pleased with the service - the staff at the front desk were excellent - they took us out in the hotel van for our supper and came back when we were done to pick us up - no charge (since there was a heavy snow storm outside ) that was very nice for us no stress - since I drove in the storm to go pick up my husband getting home from Regina at the airport that night - the breakfast was excellent lots too choose from and very good - the room was very nice the bed very comfy would recommend it and will be staying there again
Genuine Expedia guest review
Other trip Dec 23, 2012
Carole & Randy
CA
5.0 / 5Outstanding
"Highly recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean, good service. Room was spotless and well appointed.
Genuine Expedia guest review
Other trip Dec 3, 2012
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was enjoyable. staff were very helpfull and professional
Genuine Hotels.com guest review
1 night trip Nov 16, 2012
A Traveler
CA
4.0 / 5Excellent
"Great Stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A great basic hotel with extemely helpful and friendly staff. We would definitely recommend it to friends and family.
Genuine Expedia guest review
Other trip Nov 13, 2012
A Traveler
CA
5.0 / 5Outstanding
"Recommend Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Newer facility, clean and quiet. Convenient to restaurants and airport.
Genuine Expedia guest review
Other trip Oct 22, 2012
A Traveler
CA
5.0 / 5Outstanding
"fast and efficient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Front desk was fast and professional, clean and bright rooms. Desk was functional but not overly comfortable.
Genuine Hotels.com guest review
1 night business trip Oct 16, 2012
CM
CA
5.0 / 5Outstanding
"Perfect for my business trip, amazing staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The free shuttle bus service was second to none, they pick up and dropped off to airport, local pubs and restaurants at most times of the day. The staff were more than helpful with anything I needed. Rooms are very well nice for a 2.5 star (some Hilton's aren't as nice as this) . The only reason it's a 2.5 star I think is because they don't have a restaurant on site - but the Keg is a great steakhouse which they do provide a shuttle to.
Genuine Hotels.com guest review
4 night business trip Oct 7, 2012
A Traveler
GB
5.0 / 5Outstanding
"The Ottawa Airport Holiday Inn Express"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel stay was amazing. All the staff we dealth with were very friendly and helpful. The room was very nice. We would stay there again if we were returning to Ottawa
Genuine Expedia guest review
Other trip Oct 12, 2012
A Traveler
CA
5.0 / 5Outstanding
"Great stay for a business traveler"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed two nights on a weekend business trip, and it was a thoroughly positive experience. The room was large and comfortable, the pool and whirlpool helped me relax, the breakfast was tasty, and the staff were efficient and very friendly.
Genuine Expedia guest review
Other trip Sep 24, 2012
Stan
CA
4.0 / 5Excellent
"Simple and very comfortable."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
friendly staff, quiet hotel, very comfortable bed.
Genuine Expedia guest review
Other trip Sep 17, 2012
amc
CA
5.0 / 5Outstanding
"Good stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The stay was perfect. The only thing missing was a waffle maker:)
Genuine Expedia guest review
Other trip Sep 4, 2012
A Traveler
CA
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Not exactly a hotel for downtown however as a travelling stopover its great. About 15 minutes off Hwy 416 along Hunt Club Road. Very convenient location for airport and Carleton University. We will stay here again when visiting our kid at school.
Genuine Expedia guest review
Other trip Sep 4, 2012
A Traveler
CA
4.0 / 5Excellent
"Holiday Inn near Airport - Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Nice room. Quiet. Not near much but thats to be expected with an airport hotel. Good breakfast buffet. Kind of pricey.
Genuine Hotels.com guest review
1 night trip Aug 5, 2012
A Traveler
CA
4.0 / 5Excellent
"Convenient for a tired long haul traveller"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was fine about the hotel. If you have had a long flight you may not want to be bothered with the additional effort to travel into Ottawa. In that case you will find it convenient to stay here. Although there is no restaurant there is an English pub nearby (very short walk) that provides a good meal and beer.
Genuine Hotels.com guest review
2 night business trip Jun 19, 2012
A Traveler
AU
5.0 / 5Outstanding
"close to Carleton University"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was attending my convocation at Carleton, this hotel was super close to school and I was happy that the breakfast was included. overall, it was a great experience :)
Genuine Hotels.com guest review
1 night trip Jun 4, 2012
Mona
CA
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
very good
Genuine Hotels.com guest review
2 night trip May 26, 2012
A Traveler
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Holiday Inn Express"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Séjour pour une fin de semaine très bien bonne hotel et très bon service. Déjeuner inclus très apprécier et plus que mes attentes! pas seulement muffin bien plus !
Genuine Hotels.com guest review
2 night family trip May 1, 2015
Gino
CA
5.0 / 5Outstanding
"très bon pied à terre pour un déplacement pro"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
service rapide, chambres confortables et silencieuses, propre. C'est très bien pour un déplacement professionnel
Genuine Hotels.com guest review
1 night business trip Nov 21, 2014
Vincent
CA
3.0 / 5Good
"Proche du EY Center"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Très relaxant et facile d'accès lors de conférence au EY Center
Genuine Expedia guest review
Other trip Oct 31, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Très grande chambre avec micro-onde et réfrigérateur. Belle décoration des chambres également. Le déjeuner est inclus et est assez varié pour un déjeuner gratuit ( bacon, œuf, crêpes, yogourt, etc etc) . Situe à côté du park & Fly et a proximité (moins de 5 minutes de voiture) de beaucoup de resto.
Genuine Hotels.com guest review
1 night business trip May 5, 2013
A Traveler
CA
4.0 / 5Excellent
"Super!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nous sommes allé pour une petite vacance à Ottawa. Je recommande cet hotel sans crainte, c'est agréable, silencieux, personnel courtois. Les enfants ont bien aimé la piscine.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews