Fantastic stay, peaceful and comfortable. wish they had a pool and a complimentary breakfast though.Genuine Expedia guest review
Everything was very good. The matress so soft for us but it was Ok.Genuine Expedia guest review
"Very happy with hotel....."
Wasn't given the room Expedia told us we would be getting, but front desk person made our room work for us. Hugh (daytime desk clerk) needs alittle additude adjustment. Not very easy to work with, but rest of staff was very friendly and nice. Second floor of the hotel had a bad smell in the hall.....Genuine Expedia guest review
"Location at Katy by Houston area"
did not make the cleaning of the room from one day to the otherGenuine Hotels.com guest review
"Candle wood suites"
Great experienceGenuine Hotels.com guest review
"Candlewood, my review"
My bed was crushed on one side as if an 800 lb gorilla sat on it. Nobody at the front desk when I checked out. Rang bell twice. Waited 15 min, but nobody ever showed up.Genuine Hotels.com guest review
"still petty new"
The hotel is in great condition! Since it's considered an extended stay hotel, they don't offer breakfast or daily cleaning of the room. They do offer a cupboard with a variety of drinks & snacks for a nominal price. Staff was friendly. Great location!Genuine Hotels.com guest review
Very happy and pleased with service and friendly personel.Genuine Hotels.com guest review
"A quiet and comfortable place"
Nice place for an extended stay. Nice location, close to many stores and restaurantsGenuine Expedia guest review
"Great extended stay/ holiday option"
Offset from a major freeway, this location is close to major shopping and residential neighborhoods making it a great choice when visiting friends and family nearby. Hotel staff was friendly and expeditious. Also had peace of mind knowing a security officer was stationed in the hotel parking lot, thus ensuring little possibility of a car break-in. With […] all of the holiday leftovers and goodies, the kitchenette was definitely value-add. The only criticism we have is the size and placement of the television and the use of CFL lighting. On the latter, I would much prefer them install LED lighting ensuring no mercury contamination or possibility of fire. On the former, the television was too small for the footprint of the space. Read moreGenuine Hotels.com guest review
The hotel is an EXTENDED stay hotel, which means you don't get your room cleaned if you stay less than 5 to 7 days. We were not made aware of this at check-in or on the room do/don't section of hotels.com. We found out about this the evening after our 1st night stay - we retruned to our room and found that it had not beeen cleaned. I spoke to the hotel […] staff, they got the manager on the line (thanksgiving night) and she gave me a fair discount. The location is great, close to all major shopping areas, light traffic, easy to get to from I-10, and the price was $30 to $40 less than most sourrounding hotels. The fact that we didn't get our room cleaned doesn't seem to be that big of an issue when you compare the daily savings I got on the room rate from hotesl to do clean your room daily. The staff was helpful and the manager did go out of way to make us feel like valued customers. I will return during X-Mas and I will not expect to have my room cleaned for my 1 to 2 nigt saty, and I will enjoy the money I saved versus staying at another hotel. Read moreGenuine Hotels.com guest review
I used to live in the area and am pleasewd to see a hotel there close to everything. The hotel was very clean and comfortable. I like how there was a full kitchen supplied with everything needed including dishwasher detergent. Would definetely stay there again.Genuine Hotels.com guest review
"Candlewood Suites - Houston / Katy - Great value"
Large and clean rooms with kitchen. Morning front desk was super friendly and helpful. Will stay here again.Genuine Hotels.com guest review
Clean, quiet, and convenient location. Very friendly and helpful personnel. We stay here on a regular basis while visiting family.Genuine Hotels.com guest review
The hotel met or exceded all my expectations at a very reasonable price. That is the defination of a good deal.Genuine Expedia guest review
"Wonderful stay - will be back."
Everything was lovely, and I know I will definitely be back to stay there again.Genuine Hotels.com guest review
no hay servicio de limpieza diaria a habitaciones, por lo tanto no tienen resurtido de accesorios de bano como jabon, papel, shampoo, etc.la verdad no vuelvo a esta cadena de hotels.Genuine Hotels.com guest review
Excelente localizacao. Como tudo em Houston se necessita de carro para descolamentosGenuine Hotels.com guest review
"Nice for little stay, not for long"
06/30/14 bon3crush3R Dubai, United Arab Emirates
Been there for couple of weeks, nice for a small business trip or for a short stay if you are in Katy or nearby. Staff is friendly, but not sure of housekeeping. AC was struggling, The kitchen space was too tiny, beds were okay and so was the bathroom. The fitness centre just have couple of treadmills and there's a little shop from where you can buy some stuff to eat (though there are some restaurants just around the corner, few blocks away from the hotel). I agree with other travelers, it is indeed a loud hotel, and if you are back after dark you may struggle to get inside if you dont have a key. Overall, it is an average hotel.
"Great hotel to stay alone or with Family"
06/24/14 Jennifer J Cincinnati, Ohio
I had to stay here for a night and I felt it was a good hotel. Few pros: Spacious room Kitchenette with a full size fridge, microwave, and range comfy bed Few cons: I could hear outside and above my room The A/C was not well maintained, I went from stuffy to cold in a few hours
"Ok for business"
My company booked me into this hotel last week. The room was big and clean, had a full kitchen, which is great if you would have to be there for a long stay. The internet worked very well, also. Some things to know.....it is a loud hotel, meaning that you can clearly hear the people moving around on top of you and to each side. I didn't have any hot water in my shower, but did have in the sinks. There is only maid service once a week, and there is no breakfast served, but you can purchase. Additionally, be aware that if you arrive after dark, the doors are locked. You're supposed to be able to get a key from a little lock box, but it didn't work for me, but there was someone at the front desk that saw me and opened the doors for me. This is ok, but I probably wouldn't book it myself.
03/22/14 stevetanyaTexas Plano, Texas
I have written over 150 reviews and take providing feedback seriously. I hope you find my review helpful. This hotel is an extended-stay property, meaning they only take care of your room once a week. There is no breakfast option, except a small market with pre-packaged foods. The beds were not comfortable. The rooms were stuffy, even with the AC on in March. The ice maker in both our rooms didn't work, and even though we notified them on day 1, by day 6, nothing had been done. I would not stay here again.
"Ideal for my needs"
02/21/14 erbele Falls Church, Virginia
I have started making regular trips to Katy to visit family -- this was my third trip since Nov. 2013 each being about four nights. The last two times I stayed at the Holiday Inn Express (right around the corner.) For me, I like the Candlewood Suites slightly better. I like the option of the kitchenette (stovetop, microwave, and full sized refrigerator) as I like cooking my own breakfast instead of the breakfast buffet. I also prefer the privacy of no housekeeping. The parking lot is well-lit. I also like the walking trail right next door. I did not bring my dog this trip, but scoped out the options for that and it seems ideal. This also has a lot of amenities for the longer stay.
"Very nice, good value!"
01/06/14 Linda L Houston, Texas
I rented a 1 bedroom for my daughter, her husband & 2 toddlers here. I am so impressed with this place; the room I chose was called a 1 bedroom & included a closed off master bedroom & in the "living room" a pull-out sofa bed, flat screen tv & DVD player, very nice kitchen & room for a baby bed. They have a 24-hour vending room with lots of snacks and a nice fitness center. From the outside, it looks very plain, but is so nice on the inside. Very, very quiet, gives you a real sense of security here. I paid an average of about $106 per night - great value. Nice staff. *There is a question below about a pool, honestly, don't know, it was a Christmas visit & so cold, we didn't even check for a pool!
"Reasonable, surprisingly quite, clean & cozy"
10/30/13 adiwsusanto Houston, Texas
We were relocating & need an extended stay until we secured our permanent house. We book for an initial 1 week for 2 adults & 2 elementary children, a room with 2 queen size beds and a cooker/ microwave. We thought that let's stay here & if not good, we will move. As it turns out, we are very happy with it. We are at the far end of the wing of the property. Except for the occasional noise from the exit door for people to go out & smoke, there're no major noise. It was quite & the room is clean. We ended up stayed for 3 weeks until we secured our house.
"Great place to stay!"
My husband stayed in the are for work for four months. Beautiful place. The room was very clean. The beds and pillows we're very comfortble and the AC worked like a charm! Walmart and Kroger less than a block a way. A beautiful walking trail right next door. The parking lot is very well lit. It sits off the main road so no traffic noise. Apartment complex in adjacent property but seems nice. Nice area. Has Direct TV with ALL the channels of home including HBO and Max. Room has electric stovetop , regular sized microwave, 5 cup coffee pot, toaster ovens available to rent but bringing your own is accepted and cheaper. Plenty of space. He didn't stay in the Suite but the maid was nice enough to let us look. Very spacious. Seperate living room, large kitchen and table, big bathroom and bedroom was big too with flat screen TVs in both rooms. I would definitely recommend staying here overnight or for an extended time.
"Home away from home"
10/15/13 Frederick T San Antonio, Texas, United States
The Candlewood suites hotel in Katy, TX is by far one of the best hotels I've have the privilege of staying at. The hotel staff is very hospitable and makes me feel very welcome. Each time I stay at this hotel (mainly for business purposes) my experience is more and more rewarding. I appreciate the hotel staff and I highly recommend this hotel as the "home away from home" place to stay! Thank you and keep up the good work!
"Didn't get a chance to visit the property."
I called the hotel on today June 30, 2013 @ 2pm to obtain rates and availability. I will have family members here tonight due to a family emergency. The customer service representative was very rude and short. I received the rates but before I could any further details about the property she hung up on me. That's very rude! Even though your property is very close to my home I will be referring my family members to another hotel. Thanks for a horrible first impression. Staff needs to be taught telephone etiquette. The rep didn't even ask if I wanted to make reservations.
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