All hotels in Richmond Hill, Ontario, Canada
1 room, 2 adults
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4.3 / 5Excellent

Score breakdown (from 291 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Great offer"
It was good. Getting it through Hotels.com made it better. 60% off the on site rate
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Fatmir, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
2 night family trip Jul 3, 2015
Fatmir
US
5.0 / 5Outstanding
"family get away for the 4th of July"
pretty good hotel. nice location. easy access. well kept and clean. great parking. pool temp just right. breakfast decent but, you should save it for nearby restaurants.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Hi Cng, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
2 night trip Jul 3, 2015
cng
US
4.0 / 5Excellent
Would be nice to know your in a place that everywhere you look is chiness writings and language
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Mark, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for not enjoying the area our hotel is located in. We are located in a multi-cultural area with more than 50 food and beverage outlets within a 5-10 min walking distance. We value your comments and welcome the opportunity to serve you again. Sincerely, Aejaz K Hotel Manager
2 night romance trip Jun 26, 2015
Mark
US
4.0 / 5Excellent
"Good hotel for a short stay"
breafast selections were meagere.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night trip with friends Mar 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Canadian hospitality"
Excellent stay. Staff very helpful. Business center very limited which made it difficult to print some items I needed. Staff eventually solved the problem. Easy walking distance to many restaurants (mostly Asian cuisine). Would stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Henry, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night family trip Apr 18, 2015
Henry
US
4.0 / 5Excellent
"Family Getaway"
Hotel was in a nice area close to the attractions that we were going to. The pool was broken which was disappointing but the front desk called another local hotel and worked it out so we could gossip there which was good. Local restaurants were just OK.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Todd, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
2 night family trip Mar 29, 2015
Todd
US
5.0 / 5Outstanding
"Great hotel"
Great service.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Anna, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
3 night romance trip Feb 19, 2015
Anna
US
5.0 / 5Outstanding
"Nice place for the family"
Friendly hotel that was clean and close to our family. Breakfast was a bonus
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Dee, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
Other trip Jan 28, 2015
Dee
US
5.0 / 5Outstanding
"Marvelous stay!"
Marvelous! Excellent HK milk tea at breakfast place 3 min away.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Peter, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
3 night family trip Nov 26, 2014
Peter
US
5.0 / 5Outstanding
"great stay with a family of 5"
great overall!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
3 night family trip Oct 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to main expressways"
I would recommend this property, would stay again there.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Karen, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
1 night trip Oct 4, 2014
Karen
US
4.0 / 5Excellent
"Excellent Front Desk"
For my bussiness trip was a very good place.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
5 night business trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
"Nice Location to Asian food"
Convenient to all the Asian food court in Markham.To downtown Toronto is about 20 minute drive.
Genuine Expedia guest review
Other trip Aug 24, 2014
BK008
US
5.0 / 5Outstanding
"vacation"
awesome
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Abba-Philly, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
6 night trip Aug 11, 2014
abba-philly
US
5.0 / 5Outstanding
"Great stay at Markham family vacation"
Excellent. Room was great, free breakfast was great, service was great
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Chris H, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
3 night family trip Aug 11, 2014
Chris H
US
5.0 / 5Outstanding
"Much nicer than I expected, but a little pricey"
I thought this hotel was a little pricey for what you get, but it was in the going rate for the surrounding area. The hotel was surprisingly nicer than I had expected. It is an "Express" Holiday Inn meaning the conference room, lobby, and pool are smaller, but the rooms were full sized and nicely decorated. The beds felt like a somewhat firm memory. Not the best memory foam bed I have slept on but definitely pretty good, but than again I prefer ones that envelope me like a marshmallow. My particular room had a tubless shower with an all glass door allowing plenty of light to illuminate the shower area, and giving plenty of elbow room. The breakfast was good with the standard line of food items. The late night front desk clerk was very friendly and we held an informative conversation the night I checked in. My room was missing an iron when I checked the first morning. I stopped by the front desk and let them know before taking off. After returning that evening it was delivered into my room as requested. I can't comment on the room service as I didn't utilize it. The surrounding area is clean and has plenty of shops and restaurants, but keep in mind most of the restaurants are Asian.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Tai Hong, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
3 night trip with friends Jul 24, 2014
Tai Hong
US
4.0 / 5Excellent
"Great multiple night stay"
Nice facility and location. Breakfast was okay: some days better than others but we all (2seniors, 4 adults, & 3kids) got enough to eat.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Christine, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
3 night trip Aug 3, 2014
Christine
US
4.0 / 5Excellent
"I like it"
The most Special think I likes about the hotel, is breakfast, refrigerator, and microwave, and the privacy of the hotel( location),I enjoy to bring back my family in the hotel. Thank you.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Malaika, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
7 night business trip Jul 22, 2014
Malaika
US
5.0 / 5Outstanding
"close to all locations"
very good
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Newyorkeruse, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
2 night trip Jul 4, 2014
newyorkeruse
US
3.0 / 5Good
"Noisy..."
Wall is thin. I can clear hear neighbour's talking. Everytime they hit the bed I can feel the shakes...
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
2 night family trip Apr 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent"
Very good hotel and excellent and very helpful staff - willing to go over the mile - right from front desk to Breakfast service, Shuttle service - felt like @ home..Sepcial thanks to Annome, Plomsu, Frittz and everyone..
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Anand N, Thank you for taking the time to leave our property a review regarding your experience.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
5 night business trip Mar 8, 2014
Anand N
US
5.0 / 5Outstanding
"Great for the family"
We enjoyed our stay. Thanks The kids enjoyed the pool, breakfast was good. The beds were very comfortable. One thing is that I booked for 3 adults, but our room only had enough in room coffee for 1!
Genuine Expedia guest review
Other trip Mar 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Better than expected."
This hotel was very clean and modern. The staff was extremely friendly and helpful. We in unexpectedly had our daughter in law stay the night with our grand babies and the staff provided us a baby crib, with mi hassle or hesitation. The pool was extremely clean as well as the other common areas. The breakfast highlight was the automatic pancake maker. It was SO cool!
Genuine Expedia guest review
Other trip Feb 16, 2014
Keki
US
5.0 / 5Outstanding
"Be careful with Hotels.com"
Room and service were great. Would definitely stay again, but will not use Hotels.com. Canadian customers beware if using App. The room costs show a C before the amount suggesting a Canadian Dollar cost, but when billed to credit card is in US.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Trevor, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
2 night trip Feb 7, 2014
Trevor
US
4.0 / 5Excellent
"Nice Hotel, Area is OK"
The hotel itself was nicer than most holiday inns with a decent complimentary breakfast and lobby. The rooms were somewhat new or well kept and very clean. The beds are very comfortable and the shower had great power. Overall, worth every dime. The only problem on the first day was the area which consists mostly of asian cuisine. However, after inquiring at the desk, they directed me to the other side of the hotel and there were plenty of other food choices and some late night. The staff at the front desk seems to be 24 hour and very helpful. One warning: all places around the hotel (I tried 3) said that they deliver, upon not receiving my food, I called back and all 3 said to come and pick it up. i think they just say they deliver to get you to order, but that is not the hotels fault.
Genuine Expedia guest review
Other trip Jan 14, 2014
SPROUT
US
5.0 / 5Outstanding
"They excelled even during the ice storm!"
Staff was excellent as was the room. Upgraded because we just came from a nasty hotel in another city and wanted to spoil ourselves. This hotel did not disappoint! They were sold out because of the ice storm yet they performed their services outstandingly. Congratulations! We went on our way back home to Manitoba and got waylaid by a snow blizzard in North Dakota. Can we say weather jinxed people? :) We got the heck off the highway and went directly to the Holiday Inn Express without batting an eye. And again we were not disappointed! They sold out right away as well and again the service was excellent!
Genuine Expedia guest review
Other trip Dec 30, 2013
A Traveler
US
3.0 / 5Good
They have to do something with the air and heat unit where it becomes an extremely annoying noise maker while trying to have a good night sleep. Isn't that the most important thing of a hotel stay?!! While everything else is kind of good, then, there are burnt out light bulbs that were not replaced. That is a sign of laziness both on management and the room attendant!
Genuine Expedia guest review
Other trip Dec 23, 2013
A Traveler
US
4.0 / 5Excellent
"comfortable"
convenient location, the hotel is clean and comfortable
Genuine Expedia guest review
Other trip Oct 14, 2013
A Traveler
US
3.0 / 5Good
"The location of Hotel was very good for us."
Pro: Clean and comfortable room. Breakfast was good. Service was good.Con: We didn't know that the King size bed only comes with a stand-up shower and not a bath tub. My wife enjoys the tub. No bath-tub for us. We requested a room away from the exit and we had to get that changed .
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Douglas, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
1 night trip Oct 4, 2013
Douglas
US
4.0 / 5Excellent
"Convenient location"
Ours was a social visit with family and friends. We found the hotel staff to be friendly, courteous and professional. The location was perfect, close to everywhere we needed to be.
Genuine Expedia guest review
Other trip Sep 19, 2013
Dee Dee
US
5.0 / 5Outstanding
"We had a wonderful and enjoyable stay."
The staff was exceptionally friendly, knowledgeable, and helpful. The room was clean and well stocked.
Genuine Expedia guest review
Other trip Sep 9, 2013
Chip
US
4.0 / 5Excellent
Place was clean. Staff was friendly. Breakfast was ok. No complaints.
Genuine Hotels.com guest review
2 night trip Aug 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome stay"
This hotel was great, clean and not too far from downtown. The staffs were helpful and professional. The breakfast was great. Its actually a lot to choose from. I would recommend this hotel to anyone and definitely stay here again when I visit Toronto in the future.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Trisha, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
Other trip Aug 22, 2013
Trisha
US
5.0 / 5Outstanding
"close to location of our daughter's wedding recep"
It was nice and quite, clean and comfortable
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Dorothy and Dan, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
2 night trip Aug 2, 2013
Dorothy & Dan
US
5.0 / 5Outstanding
"only one problem"
We have grown accustomed to having a microwave in the room, there was non. Other than that a good hotel in the mostly new China town area. A great dimsum restaurant and a great Korean barbeque restaurant are close by.
Genuine Hotels.com guest review
3 night trip Aug 6, 2013
A Traveler
US
3.0 / 5Good
"Needs work"
Wireless signal is WEAK and SLOW. The printer in the "business centre" was only connected to one computer, which was ancient and would crash if you tried to open a pdf file. Soundproofed rooms not really that soundproof. The batteries in the safe were flat. Pool was underwhelming. Staff were ok, not always competent but friendly. Breakfast was decent but busy.
Genuine Expedia guest review
Other trip Aug 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Just about perfect"
I give this place a '2 thumbs up' !!! Our stay was just about perfect. From the staff who always greeted you with a smile, to the breakfast, the central location of the hotel (1/2 way between the zoo and Canada's Wonderland), this place was great. I would stay there again without 2nd thoughts !!
Genuine Expedia guest review
Other trip Aug 7, 2013
Rob B.
US
4.0 / 5Excellent
"Nice hotel close to Canada's Wonderland."
We were immediately greeted upon our arrival and provided with our room key. The room was clean but otherwise unremarkable. The hotel had a small salt water pool for my 8 year old son but did not have a hot tub. The water was warm. We were provided with a warm breakfast each morning that included bacon, eggs, sausage, cereal, etc. Check out was done easily through our room.
Genuine Expedia guest review
Other trip Jul 29, 2013
Chris
US
3.0 / 5Good
"Good room"
nice room, very clean; friendly front desk; Breakfast definitely needs some improvement. Feel like 2 star hotel breakfast instead of 3 star hotel.
Genuine Hotels.com guest review
1 night family trip Jul 20, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
Nice hotel close to public transport and restaurants. There is also a bank and small shopping area close by. The complimentary breakfast was good and very convenient. The staff was helpful and accommodating.
Genuine Expedia guest review
Other trip Jul 22, 2013
Rochelle
US
3.0 / 5Good
"Pool out of order entire week of our stay"
Pool was non operational and we were not notified upon check in that it was expected to be out of service for the entire week we were there. Normally an in door pool would not have been an issue, but when you have 3 young children, this is all they look forward to. Had they told us when we checked in, we would have booked somewhere else. Hotel was clean and service over all was good. Breakfast was great.
Genuine Hotels.com guest review
3 night family trip Jul 9, 2013
Krista
US
4.0 / 5Excellent
"Confort and Clean"
This is the first time we booked Holiday Inn on this location..overall the room is clean and it's comfortable. It's also close to the "new China Town" if you like Chinese foods. But the traffic is bad if you need to go to the city and you may want to get up early for that.
Genuine Hotels.com guest review
2 night family trip Jul 2, 2013
A Traveler
US
3.0 / 5Good
"nice hotel but"
Nice hotel but not family oriented. They have daily business meetings and events in their lobby/breakfast area. I spent 10 days with 4 children and their really wasnt anything for them to do on the property, no park within walking distance. Price was good for the 2 doublebed suite with pullout couch. Complimentary breskfast ok. Staff nice enough & hotel is very clean.
Genuine Hotels.com guest review
7 night family trip Jun 11, 2013
mom
US
4.0 / 5Excellent
"Great for business in Richmond Hill"
Experience was good , staff excellent. Room clean and properly appointed. Only complaint was poor WiFi reception in facility, this was a issue both weeks for myself and associates.
Genuine Expedia guest review
Other trip Jun 14, 2013
dirtlate
US
5.0 / 5Outstanding
"great hotel"
I loved my stayed here....we came in a Friday afternoon and my parents needed to head out for an event and the iron was broken. The staff came up very quickly with a brand new replacement and extra towels as we requested. The place was great for our stay. Lots of parking space, the neighborhood has a bowling alley ( like two blocks away), restaurants and a dancing club. I made a great investment by staying at this place. I highly recommend it. We also had the complimentary breakfast and it was worth it. Busy on weekends so get there early. Wifi works BEST down in lobby, we had a hard time with internet in our room. I think the wifi router is located in lobby is why speed is better at main entrance.
Genuine Hotels.com guest review
3 night family trip May 24, 2013
Denys
US
4.0 / 5Excellent
"Good for a short stay"
Problem with Internet (there was none), otherwise a good stay.
Genuine Expedia guest review
Other trip May 30, 2013
A Traveler
US
5.0 / 5Outstanding
It was a perfect place for us to stop on our way through to Ottawa. The front desk staff was friendly and helpful.
Genuine Hotels.com guest review
1 night trip May 9, 2013
Anne
US
3.0 / 5Good
"Poor or not wireless signal in room"
Poor Wireless signal in room. This is very bad for biz treaval.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
US
3.0 / 5Good
"room size good for family"
service: not tto good overall: acceptable xxxxxxxxxxxxx
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
5.0 / 5Outstanding
Excellent all around! Rooms were very clean and roomy and the staff was friendly and helpful! The breakfast variety was great as well. Couldn't ask for a better stay at a great rate!
Genuine Hotels.com guest review
1 night trip Mar 9, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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