All hotels in Richmond Hill, Ontario, Canada
1 room, 2 adults
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10 East Pearce Street, Richmond Hill, ON, L4B0A8, Canada, ‏‎855-239-9222
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 287 reviews)

  • Location
    Great location
  • Cleanliness
    Clean
  • Service
    Fantastic service
  • WiFi
    Good internet service
  • Pool
    Ordinary pool
  • Wellness
    Poor wellness & sports facilities
5.0 / 5Outstanding
"only one problem"
We have grown accustomed to having a microwave in the room, there was non. Other than that a good hotel in the mostly new China town area. A great dimsum restaurant and a great Korean barbeque restaurant are close by.
Genuine Hotels.com guest review
3 night trip Aug 6, 2013
A Traveler
US
3.0 / 5Good
"Needs work"
Wireless signal is WEAK and SLOW. The printer in the "business centre" was only connected to one computer, which was ancient and would crash if you tried to open a pdf file. Soundproofed rooms not really that soundproof. The batteries in the safe were flat. Pool was underwhelming. Staff were ok, not always competent but friendly. Breakfast was decent but busy.
Genuine Expedia guest review
Other trip Aug 8, 2013
A Traveler
US
5.0 / 5Outstanding
"Just about perfect"
I give this place a '2 thumbs up' !!! Our stay was just about perfect. From the staff who always greeted you with a smile, to the breakfast, the central location of the hotel (1/2 way between the zoo and Canada's Wonderland), this place was great. I would stay there again without 2nd thoughts !!
Genuine Expedia guest review
Other trip Aug 7, 2013
Rob B.
US
4.0 / 5Excellent
"Nice hotel close to Canada's Wonderland."
We were immediately greeted upon our arrival and provided with our room key. The room was clean but otherwise unremarkable. The hotel had a small salt water pool for my 8 year old son but did not have a hot tub. The water was warm. We were provided with a warm breakfast each morning that included bacon, eggs, sausage, cereal, etc. Check out was done easily through our room.
Genuine Expedia guest review
Other trip Jul 29, 2013
Chris
US
3.0 / 5Good
"Good room"
nice room, very clean; friendly front desk; Breakfast definitely needs some improvement. Feel like 2 star hotel breakfast instead of 3 star hotel.
Genuine Hotels.com guest review
1 night family trip Jul 20, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
Nice hotel close to public transport and restaurants. There is also a bank and small shopping area close by. The complimentary breakfast was good and very convenient. The staff was helpful and accommodating.
Genuine Expedia guest review
Other trip Jul 22, 2013
Rochelle
US
3.0 / 5Good
"Pool out of order entire week of our stay"
Pool was non operational and we were not notified upon check in that it was expected to be out of service for the entire week we were there. Normally an in door pool would not have been an issue, but when you have 3 young children, this is all they look forward to. Had they told us when we checked in, we would have booked somewhere else. Hotel was clean and service over all was good. Breakfast was great.
Genuine Hotels.com guest review
3 night family trip Jul 9, 2013
Krista
US
4.0 / 5Excellent
"Confort and Clean"
This is the first time we booked Holiday Inn on this location..overall the room is clean and it's comfortable. It's also close to the "new China Town" if you like Chinese foods. But the traffic is bad if you need to go to the city and you may want to get up early for that.
Genuine Hotels.com guest review
2 night family trip Jul 2, 2013
A Traveler
US
3.0 / 5Good
"nice hotel but"
Nice hotel but not family oriented. They have daily business meetings and events in their lobby/breakfast area. I spent 10 days with 4 children and their really wasnt anything for them to do on the property, no park within walking distance. Price was good for the 2 doublebed suite with pullout couch. Complimentary breskfast ok. Staff nice enough & hotel is very clean.
Genuine Hotels.com guest review
7 night family trip Jun 11, 2013
mom
US
4.0 / 5Excellent
"Great for business in Richmond Hill"
Experience was good , staff excellent. Room clean and properly appointed. Only complaint was poor WiFi reception in facility, this was a issue both weeks for myself and associates.
Genuine Expedia guest review
Other trip Jun 14, 2013
dirtlate
US
5.0 / 5Outstanding
"great hotel"
I loved my stayed here....we came in a Friday afternoon and my parents needed to head out for an event and the iron was broken. The staff came up very quickly with a brand new replacement and extra towels as we requested. The place was great for our stay. Lots of parking space, the neighborhood has a bowling alley ( like two blocks away), restaurants and a dancing club. I made a great investment by staying at this place. I highly recommend it. We also had the complimentary breakfast and it was worth it. Busy on weekends so get there early. Wifi works BEST down in lobby, we had a hard time with internet in our room. I think the wifi router is located in lobby is why speed is better at main entrance.
Genuine Hotels.com guest review
3 night family trip May 24, 2013
Denys
US
4.0 / 5Excellent
"Good for a short stay"
Problem with Internet (there was none), otherwise a good stay.
Genuine Expedia guest review
Other trip May 30, 2013
A Traveler
US
5.0 / 5Outstanding
It was a perfect place for us to stop on our way through to Ottawa. The front desk staff was friendly and helpful.
Genuine Hotels.com guest review
1 night trip May 9, 2013
Anne
US
3.0 / 5Good
"Poor or not wireless signal in room"
Poor Wireless signal in room. This is very bad for biz treaval.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
US
3.0 / 5Good
"room size good for family"
service: not tto good overall: acceptable xxxxxxxxxxxxx
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
5.0 / 5Outstanding
Excellent all around! Rooms were very clean and roomy and the staff was friendly and helpful! The breakfast variety was great as well. Couldn't ask for a better stay at a great rate!
Genuine Hotels.com guest review
1 night trip Mar 9, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"expensive for the area"
standard updated version of holiday inn - it was more than adequate
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joseph F. Front Office Manager
1 night business trip Dec 31, 2015
A Traveler
CA
5.0 / 5Outstanding
"Very nice stay"
Everything is great about the stay, only breakfast buffet needed to have more options
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Ahmad, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night romance trip Nov 28, 2015
Ahmad
CA
1.0 / 5Poor
We walk in the room, then open the sofebed,we found out so dirty inside the bed. Then we need to phone to the lobby ask to switch our room.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Joseph F. Front Office Manager
2 night family trip Nov 5, 2015
Anthony
CA
5.0 / 5Outstanding
"Great place and location and clean."
We love the room. very nice and comfortable. Thank you. Yes we will stay again God Willing.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joseph F. Front Office Manager
1 night trip with friends Nov 7, 2015
Luciano
CA
4.0 / 5Excellent
Good
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joseph F. Front Office Manager
3 night family trip Oct 28, 2015
ChiWing
CA
2.0 / 5Fair
"stone-age business center"
Business center at this hotel contains stone-age computers with non working printer. There is no scanner/fax. Nothing works. I will not stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Navakotti, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Aejaz K Hotel Manager
1 night business trip Oct 27, 2015
Navakotti
CA
4.0 / 5Excellent
clean and good service. Quite quiet and comfortable.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Alex, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
Other trip Oct 26, 2015
Alex
CA
3.0 / 5Good
"Typical Holiday Inn Express"
Hotel is typical Holiday Inn Express. This is my second stay in 2 years. Every time they have big group of young athletes staying making the hotel very crowded and noisy, especially during breakfast time. Because of this cleaning is a concen. The personal safe in my room was not working. Instead of fixing it, they use a card paper on the door so it would not swing open.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Spencer, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Anam B Front Office Supervisor
2 night business trip Oct 17, 2015
Spencer
CA
3.0 / 5Good
Breakfast was bad. noting to eat
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Qie, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Anam B Front Office Supervisor
2 night family trip Sep 6, 2015
Qie
CA
4.0 / 5Excellent
"Nice hotel close to restaurants"
This was our second time staying at this hotel. This time we had a suite room instead which gave us a fridge and a wet bar and a separate area with the couch. With two children and two adults this was much better for us. The children liked swimming in the pool, we took advantage of the discounted Canada Wonderland tickets the hotel sold and had a great day there. The breakfast had a mix of cold and hot food so we all had foods that we liked.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Marie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
Other trip Sep 12, 2015
Marie
CA
4.0 / 5Excellent
upon arriving at the hotel, we learned that the pool was closed for renivations, having three small children to entertain the pool was one of the main reasons for us to stay at this hotel.The staff was very quick to respond offering us a discount on our stay due to the inconvenince of having to pack up three children and drive them to a hotel just up the street. overall we had an amazing stay!!!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Gale, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Please accept our sincerest apologies for the inconvenience you have experienced during your stay due to the pool being closed for renovations. We value your comments and welcome the opportunity to serve you again. Sincerely, Anam B Front Office Supervisor
3 night family trip Apr 3, 2015
Gale
CA
5.0 / 5Outstanding
great as always
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Charles, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
2 night family trip Aug 28, 2015
Charles
CA
5.0 / 5Outstanding
"Great"
Perfect choice if you don't mind the 25 min drive to downtown T.O. if you plan to go there. It was very clean and comfortable. It is not isolated. There are lots of restos/shops in the area.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
2 night trip with friends Aug 28, 2015
A Traveler
CA
3.0 / 5Good
The beds were not comfortable. They need replacement. Rest is good.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Mohammad, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Anam B Front Office Supervisor
1 night family trip Aug 23, 2015
Mohammad
IE
3.0 / 5Good
"Good location"
clean hotel nice location close to highways 404 & 407. Breakfast area is very small and can’t handle the hotel capacity with free breakfast option. Shortage in food and no place to sit.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Laith, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Anam B Front Office Supervisor
Other trip Aug 23, 2015
Laith
CA
4.0 / 5Excellent
"Great hotel"
Great place to stay near Toronto. The hotel is nice and clean.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Vantha, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
2 night family trip Aug 14, 2015
Vantha
CA
5.0 / 5Outstanding
great place to stay......staff very friendly......clean & close to many restaurants
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz k Hotel Manager
1 night romance trip Jul 25, 2015
A Traveler
CA
4.0 / 5Excellent
"It's a clean hotel and really between 3 to 4star"
Clean and almost comfort,parking is free,new built,far from Toronto big size enough room,the weak point is breakfast lounge is very small and you have to stand for find a vacant seat ,
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Shahin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
2 night family trip Jul 31, 2015
shahin
IE
5.0 / 5Outstanding
"Awesome stay!"
This was a fantastic overnight stay.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Jeff, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
1 night family trip Jul 31, 2015
Jeff
CA
4.0 / 5Excellent
"nice hotel"
nice hotel close to wonderland and the zoo, hotel was clean breakfast was good. kids enjoyed the pool
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Dude, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
Other trip Aug 2, 2015
dude
CA
5.0 / 5Outstanding
"Excellent Suite"
Trying to find a room that can accommodate our family of 5 is a real hassle, but this hotel delivered! The suite that we had was equipped with two queen-size beds, plus a fold-out couch, but there was still lots of space to move around. The room was L-shaped, rather than the standard rectangle, which provided a lot more room. The room has a bar area, which separated the main sleeping area from the "living room" area (where the fold-out couch was located). The complimentary breakfast had a good variety, and the public eating area was comfortable and pleasant. The kids enjoyed the pool. All in all, the room and hotel met our family's needs quite well. We would definitely recommend this hotel.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Chris, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
Other trip Jul 12, 2015
Chris
CA
4.0 / 5Excellent
"Close to Markham downtown"
Hotel looks quite new, bed was comfortable and clean, good location with good restaurants very close by. Sufficient parking spots.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
Other trip Jul 7, 2015
A Traveler
CA
4.0 / 5Excellent
"good"
good
Genuine Hotels.com guest review
1 night family trip May 17, 2015
pui ngai
CA
4.0 / 5Excellent
"Affordable friendly place to stay"
Overnight stay on business. Very friendly and hospitable staff. Unfortunately, a sports team was also in the hotel so late night door clanging made for interrupted sleep .
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Aejaz K Hotel Manager
1 night business trip Jun 5, 2015
Shirley
CA
5.0 / 5Outstanding
"Excellent hotel for a family stay"
Very clean, inviting atmosphere,friendly staff, and excellent room comfort. Parking is free, and breakfast items were very good.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night family trip May 31, 2015
A Traveler
CA
4.0 / 5Excellent
"Decent Place to Stay"
It was a nice stay. Good for a quick weekend getaway.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night romance trip May 29, 2015
A Traveler
CA
5.0 / 5Outstanding
"5 out of 5"
Fantastic Hotel, minutes away from a full plaza of bars and restaurants, hotel service was amazing. Breakfast was amazing, very very clean and free coffee 24/7!!!! I've stayed here 4 times now and every time was the same, simply amazing
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Vito, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night romance trip May 29, 2015
Vito
CA
4.0 / 5Excellent
"A Visit to Wonderland"
Enjoyed our stay. Staff were very courteous. Pool was clean, but smaller than anticipated. Breakfast was good. Only complaint was loud talking and laughing between 2AM and 3AM. Reported to the desk next day. Would recommend this hotel. Overall very satisfied.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Bonnie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
2 night family trip May 22, 2015
Bonnie
CA
4.0 / 5Excellent
"Frequent Area"
I use different hotels in this area when I am visiting family and friends. This one is conveniently located and served our purpose for an overnight. The air conditioner was very noisy and woke me up every hour when it came on. I found the bed very soft so not so comfortable. We were near the elevator so it was noisy in the morning. They do a very good job with breakfast well stocked. It is however very congested if they are fully booked.
Genuine Expedia guest review
Other trip May 25, 2015
Brenda
CA
4.0 / 5Excellent
"Wonderful stay"
Wonderful service and a beautiful hotel. However, few items like the bathtub wasn't working properly and there is nothing around if you would like to go to a restaurant or convenient store. Enjoyed the complimentary breakfast and will surely stay there again and recommend it to others.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Tina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
2 night family trip Apr 17, 2015
Tina
CA
5.0 / 5Outstanding
"Very clean"
Great place. Stayed at many Holiday Inn express over the last few years and this was one of the best! The staff tending the breakfast bar were awesome. Kept it extremely clean and stocked. All the staff was very friendly. Will book my next stay in Toronto there!
Genuine Expedia guest review
Other trip Apr 19, 2015
Michele
CA
4.0 / 5Excellent
great service, great breakfast staff. rooms were clean. pool could of been a lot warmer it was freezing.
Genuine Expedia guest review
Other trip Apr 13, 2015
A Traveler
CA
5.0 / 5Outstanding
"Excellent Stay"
We were very happy with our stay. The staff was very nice, the facilities were very nice and most imputing me it was very clean.
Genuine Expedia guest review
Other trip Mar 18, 2015
Dwayne
CA
4.0 / 5Excellent
Clean room. Family friendly. Very nice buffet breakfast. Roomy step in shower, no bathtub. Very friendly staff.
Genuine Expedia guest review
Other trip Mar 17, 2015
Heather
CA
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