All hotels in Richmond Hill, Ontario, Canada
1 room, 2 adults
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10 East Pearce Street, Richmond Hill, ON, L4B0A8, Canada, ‏‎855-239-9222
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4.3 / 5Excellent

Score breakdown (from 282 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.3
  • Neighborhood
    4.2
5.0 / 5Outstanding
"great hotel"
I loved my stayed here....we came in a Friday afternoon and my parents needed to head out for an event and the iron was broken. The staff came up very quickly with a brand new replacement and extra towels as we requested. The place was great for our stay. Lots of parking space, the neighborhood has a bowling alley ( like two blocks away), restaurants and a dancing club. I made a great investment by staying at this place. I highly recommend it. We also had the complimentary breakfast and it was worth it. Busy on weekends so get there early. Wifi works BEST down in lobby, we had a hard time with internet in our room. I think the wifi router is located in lobby is why speed is better at main entrance.
Genuine Hotels.com guest review
3 night family trip May 24, 2013
Denys
US
4.0 / 5Excellent
"Good for a short stay"
Problem with Internet (there was none), otherwise a good stay.
Genuine Expedia guest review
Other trip May 30, 2013
A Traveler
US
5.0 / 5Outstanding
It was a perfect place for us to stop on our way through to Ottawa. The front desk staff was friendly and helpful.
Genuine Hotels.com guest review
1 night trip May 9, 2013
Anne
US
3.0 / 5Good
"Poor or not wireless signal in room"
Poor Wireless signal in room. This is very bad for biz treaval.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
US
3.0 / 5Good
"room size good for family"
service: not tto good overall: acceptable xxxxxxxxxxxxx
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
5.0 / 5Outstanding
Excellent all around! Rooms were very clean and roomy and the staff was friendly and helpful! The breakfast variety was great as well. Couldn't ask for a better stay at a great rate!
Genuine Hotels.com guest review
1 night trip Mar 9, 2013
A Traveler
US
4.0 / 5Excellent
"New facility, good restaurants"
Nice new hotel. Many options for surrounding's restaurants. Only negative comment i that one elevator has been ut of order for more than 3 weeks! Waiting time for the only remaining elevator is boring.
Genuine Hotels.com guest review
1 night business trip Jan 9, 2013
Ivan
US
5.0 / 5Outstanding
"New hotel, clean, good location"
This is a new hotel, so not issues at all with maintenance. Clean and confortable rooms. Hotel is within walking distance to several restaurants.
Genuine Hotels.com guest review
1 night trip Dec 11, 2012
Ivan
US
4.0 / 5Excellent
"In the heart of Richmond Hill"
Good location - convenient for shopping, dinning, and hopping on the highway (404).
Genuine Expedia guest review
Other trip Oct 4, 2012
Ray
US
4.0 / 5Excellent
"Nice hotel, fix the printer"
Upgraded room interior looks more like an upscale hotel than typical Holiday Inn. Exceeded expectations. The one big negative for me was the inability to print out boarding pass quickly. The printer in the business center was not set up properly and it took WAY too long to print out--& it was late at night, not during the busy part of the day. The Mac in the lobby is a nice touch, but add a printer here too (and don't require a wifi password to connect to the Internet).
Genuine Hotels.com guest review
2 night business trip Sep 9, 2012
JG
US
2.0 / 5Fair
"Way inferior to most other Holiday Inn Express hot"
The room was adequate but the bed was horrible. The top sheet and blankets were too short, the mattress had a bed wetting plastic sheet on it and the pillows were all lumpy rubber. Just terrible. The worst part was no signal from their wireless internet service. I would never stay here again.
Genuine Hotels.com guest review
1 night trip Sep 4, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great hotel"
Great place to stay near Toronto. The hotel is nice and clean.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Vantha, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
2 night family trip Aug 14, 2015
Vantha
CA
5.0 / 5Outstanding
great place to stay......staff very friendly......clean & close to many restaurants
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz k Hotel Manager
1 night romance trip Jul 25, 2015
A Traveler
CA
4.0 / 5Excellent
"It's a clean hotel and really between 3 to 4star"
Clean and almost comfort,parking is free,new built,far from Toronto big size enough room,the weak point is breakfast lounge is very small and you have to stand for find a vacant seat ,
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Shahin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
2 night family trip Jul 31, 2015
shahin
IE
5.0 / 5Outstanding
"Awesome stay!"
This was a fantastic overnight stay.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Jeff, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anam B Front Office Supervisor
1 night family trip Jul 31, 2015
Jeff
CA
4.0 / 5Excellent
"good"
good
Genuine Hotels.com guest review
1 night family trip May 17, 2015
pui ngai
CA
4.0 / 5Excellent
"Affordable friendly place to stay"
Overnight stay on business. Very friendly and hospitable staff. Unfortunately, a sports team was also in the hotel so late night door clanging made for interrupted sleep .
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Aejaz K Hotel Manager
1 night business trip Jun 5, 2015
Shirley
CA
5.0 / 5Outstanding
"Excellent hotel for a family stay"
Very clean, inviting atmosphere,friendly staff, and excellent room comfort. Parking is free, and breakfast items were very good.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night family trip May 31, 2015
A Traveler
CA
4.0 / 5Excellent
"Decent Place to Stay"
It was a nice stay. Good for a quick weekend getaway.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night romance trip May 29, 2015
A Traveler
CA
5.0 / 5Outstanding
"5 out of 5"
Fantastic Hotel, minutes away from a full plaza of bars and restaurants, hotel service was amazing. Breakfast was amazing, very very clean and free coffee 24/7!!!! I've stayed here 4 times now and every time was the same, simply amazing
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Vito, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
1 night romance trip May 29, 2015
Vito
CA
4.0 / 5Excellent
"A Visit to Wonderland"
Enjoyed our stay. Staff were very courteous. Pool was clean, but smaller than anticipated. Breakfast was good. Only complaint was loud talking and laughing between 2AM and 3AM. Reported to the desk next day. Would recommend this hotel. Overall very satisfied.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Bonnie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
2 night family trip May 22, 2015
Bonnie
CA
4.0 / 5Excellent
"Frequent Area"
I use different hotels in this area when I am visiting family and friends. This one is conveniently located and served our purpose for an overnight. The air conditioner was very noisy and woke me up every hour when it came on. I found the bed very soft so not so comfortable. We were near the elevator so it was noisy in the morning. They do a very good job with breakfast well stocked. It is however very congested if they are fully booked.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Brenda, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Hotel Manager
Other trip May 25, 2015
Brenda
CA
4.0 / 5Excellent
"Wonderful stay"
Wonderful service and a beautiful hotel. However, few items like the bathtub wasn't working properly and there is nothing around if you would like to go to a restaurant or convenient store. Enjoyed the complimentary breakfast and will surely stay there again and recommend it to others.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Tina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
2 night family trip Apr 17, 2015
Tina
CA
5.0 / 5Outstanding
"Very clean"
Great place. Stayed at many Holiday Inn express over the last few years and this was one of the best! The staff tending the breakfast bar were awesome. Kept it extremely clean and stocked. All the staff was very friendly. Will book my next stay in Toronto there!
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Michele, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
Other trip Apr 19, 2015
Michele
CA
4.0 / 5Excellent
great service, great breakfast staff. rooms were clean. pool could of been a lot warmer it was freezing.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz k Operations Manager
Other trip Apr 13, 2015
A Traveler
CA
5.0 / 5Outstanding
"Excellent Stay"
We were very happy with our stay. The staff was very nice, the facilities were very nice and most imputing me it was very clean.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Dwayne, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
Other trip Mar 18, 2015
Dwayne
CA
4.0 / 5Excellent
Clean room. Family friendly. Very nice buffet breakfast. Roomy step in shower, no bathtub. Very friendly staff.
Genuine Expedia guest review
Other trip Mar 17, 2015
Heather
CA
4.0 / 5Excellent
"A Pleasant Stay"
Staff was very friendly and courteous and made me feel welcome.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
1 night trip Mar 6, 2015
A Traveler
CA
5.0 / 5Outstanding
"Amazing reception!"
We were staying here during a hockey tournament my son was in. We have a large family and this was one of the only hotels we'd fit. My daughter came down with an ear ache and after calling to request an early check in I was delighted that they did everything they could to accommodate us. Room was great clean and spacious.
Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Tiffany, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Aejaz K Operations Manager
Other trip Feb 23, 2015
Tiffany
CA
4.0 / 5Excellent
"Friendly staff"
Good for the price and clean and friendly staff Breakfast was ok except some of it was like air line food - frozen and reheated ...but lots of fruit , good coffee , breads and yoghurt and casual spaces for chilling out and free newspapers Overall good value for money
Genuine Expedia guest review
Other trip Feb 14, 2015
A Traveler
CA
5.0 / 5Outstanding
"just a review"
all good but a very small section for breakfast ...it was too cheap they served ..... and coffee was horrible
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
1 night business trip Jan 3, 2015
A Traveler
CA
4.0 / 5Excellent
"Great staff."
This is the second time that my family has stayed at this hotel and both experiences have been positive. The staff were very friendly and attentive.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
CA
4.0 / 5Excellent
"better than expected"
the room and location turn out better than i expected. the location is near to asian cuisines, and the staff (esp breakfast manager) were friendly. overall, it was all satisfying.
Genuine Expedia guest review
Other trip Dec 28, 2014
joe
SG
4.0 / 5Excellent
"nice stay but pool a bit lacking"
have stayed a few times. Will return. clean, relatively quiet, and having small siting area aside from bedroom was nice for parent tv time after bedtime for toddler. gym was basic but machines were good. pool is a bit disappointing but better than nothing when toddler wants to swim. Generally good experience and convenient to local area
Genuine Expedia guest review
Other trip Dec 12, 2014
ken
CA
4.0 / 5Excellent
"Make sure your not next to the elevator!!"
Everything was great except we were put right next to the elevator so at 5am on wards the elevator went up and down and the noise was terrible just kept me and my kids awake... So not a good night sleep !!!
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Lucy, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
1 night family trip Dec 5, 2014
Lucy
CA
3.0 / 5Good
"Better Coffee"
The hotel and room were nice, but the coffee and breakfast was not as good as other Hotels on par with them.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Karen, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
1 night romance trip Dec 5, 2014
Karen
CA
4.0 / 5Excellent
"Vexer clean. Seems recently renovated."
Pleased with conditions. Expected less. Staff friendly and helpful with giving directions.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great stay!!!"
We had a great stay, the staff are excellent and very accommodating.
Genuine Expedia guest review
Other trip Nov 20, 2014
CC
CA
5.0 / 5Outstanding
"Very enjoyable"
Lovely hotel. Not huge. lots of parking. Breakfast buffet was great and everything was tasty. Service was fast and friendly. Hotel was very clean. We would stay again for sure.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Christina, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
2 night business trip Oct 17, 2014
A Traveler
CA
5.0 / 5Outstanding
"no complaints"
happy to have the pool but really missed a hot tub
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveler, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
1 night trip Oct 18, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice and clean hotel"
Stayed for 2 nights. Location is good. Overall it was a good experience.
Genuine Expedia guest review
Other trip Oct 19, 2014
A Traveler
CA
4.0 / 5Excellent
The maid did not put in coffee in the room. Room cleaning time is quite late in the afternoon.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Traveller, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
3 night trip Oct 3, 2014
A Traveler
CA
4.0 / 5Excellent
"Great place to stay"
Room was very well kept, clean. Loved that their was a stand-up shower instead of a bathtub. The bed was VERY comfy and loved the sheets and duvet. I was bit disappointed in the continental breakfast given I have stayed at a Holiday Inn Express in UK twice before and the foot there is MUCH better. Pancake machine was not working for 2 of my 3 nights there. They had no fresh fruit or fresh cheese. Otherwise, overall happy with hotel and with location!
Genuine Expedia guest review
Other trip Sep 30, 2014
S
CA
5.0 / 5Outstanding
"Great place to stay"
We really enjoyed the ability to put 5 full grown women in the room and not crowd each other out. Breakfast was awesome. I am celiac and brought my own breads, etc. Was able to use the toaster and microwave for my breakfast.
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
CA
5.0 / 5Outstanding
"More than I expected"
Relaxing time with my daughter. We did think there were to be jets in the room bath-tub and were a little disappointed that they were not there but the room was great.
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
CA
4.0 / 5Excellent
"Relaxing"
Stayed for the night and room was clean staff was great and experience was positive and I would stay here again!
Genuine Expedia guest review
Other trip Sep 26, 2014
A Traveler
CA
5.0 / 5Outstanding
We are very satisfied with the service we recieved and would definetly come back here.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Norbert, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
5 night trip Aug 25, 2014
Norbert
MX
5.0 / 5Outstanding
"Exactly what I needed"
Hotel and service was A1. Breakfast was very good and well replenished. The pool was not as clean. There was pieces of food and a sticker in the water at 9 am so maintenance and cleaning should have been done. So for what I needed, hotel was excellent; however the pool even though it was a plus, was not.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Ottawa, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
1 night business trip Aug 31, 2014
Ottawa
CA
4.0 / 5Excellent
"Enjoyed our stay"
The beds were wonderful , as was the breakfast, we loved all the healthy choices, it was a little crowded. The room was very clean and had a large shower, my only complaint was that the tv was not very good.Lots of parking and lots of restaurants in walking distance. First time at Holiday Inn Express and would defiantly stay there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Toronto - Markham
Dear Linda, Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We hope you will give us another opportunity to provide the exceptional service that Holiday Inn Express is known for. Sincerely, Aejaz K Operations Manager
2 night trip Aug 22, 2014
Linda
CA
4.0 / 5Excellent
"Fantastic mattress!"
Great stay, a/c worked well. Good brekkie in morning. Only downfall was the pool. It was overpowering with chlorine and salt, in fact, could still smell it on skin 2 showers later!
Genuine Expedia guest review
Other trip Aug 24, 2014
D
CA
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