Everyone was friendly and helpfulGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones Thanks so much for your comments Hope to see you soon. Sub Gerente General/AGM Ramón Colmenero
Was there to get my wife her visa. You were located within walking distance of all of her appointments. The stay was great, no problems. I will recommend your hotel to anyone. Had a great stay. Thank you. P.s my wife received her visa.Genuine Hotels.com guest review
"Safe place !"
Used this hotel before, staff is very helpful and accommodating, thank u guys !Genuine Hotels.com guest review
awesome wait staff, secured parking, good large clean rooms, and a very good breakfast.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones We kindly appreciate your review Hope to see you soon Ramon Colmenero Assistant General Manager
Thumbs up!! :)Genuine Hotels.com guest review
"Close to place of interest."
Very peaceful and enjoyable for the personal kind of business I do.Genuine Hotels.com guest review
This was r second time stsying very good hotel and staffGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones We thanfuly appreciate your review. I hope to have you again in our Hotel. Ramon Colmenero Guest Service Manager
"Less than average"
Internet was not working. Room batrhroom was smelly. Same exact items for breakfast every day. They forgot to ckean the room early and came in the afternoon. Old looking carpet and decorations in main areas. Smelly carpet. Elevator with broken buttons. The only good thing was the neighborhood, but for the price we paid, the quality was really […] poor. Next time we are staying in another place that are in the same neigborhood or even closer to wat we need. And even cheaper. This was the las time we stay there and have been staying there for quite a while. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones Dear Guest, Please note our concerned about your expectations. We are working hard to satisfy our guest needs and making some changes in our stablishment, We are renewing our Elevator and improving some variaety in our Breakfast. We will be please to have you again. Sincerely Ramon Colmenero Guest Service Manager
"Nice hotel, close to U.S. Consulate and mall"
Staff was very great and hospitable. Made us feel comfortable and very helpful when needed. Rooms were kept clean and overall hotel was clean and nice. No complaints.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones We really thank your time Jaime. We will make sure to work hard to keep bringing a good experience for our guest
was a very good choice i recomend the hotel, staff and general was good atention!!Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones We want to thank your precious time riviewing us in Expedia. We hope to have you again with us.
Washed clothes and had a pair of pants stolen. Other than that it wasn't that badGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones We really appreciate you time writing this review. This will help to ensure an optimal experience. My best regards.
Breakfast was very good, room nice and clean, friendly staffGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones We really appreciate your coments Veronica. We hope to have you again with us.
I received fresh water every morning. The breakfast buffet was included and very good . Excellent hotel staff and service, very informative. The hotel even provided a ride to the airport free of charge.Genuine Expedia guest review
Our family had an excellent experience with the amazing service from this hotel for my husband's visit to the Consulate.Genuine Expedia guest review
Really good hotel. Perfect location from where needed to be. Mall across street perfect! Highly recommend it and would probably stay there again.Genuine Expedia guest review
All the staff are very kind and helpful. I recommend thise place to any one. Very clean and peaceful.Genuine Expedia guest review
It was a very comfortable safe place. In a very convenient place for consolate services.Genuine Expedia guest review
"The only place I would stay"
The hotel was safe and clean and the staff were wonderful. It is the only place that I would stay when returning to the area. We were treated with care and respect and thoroughly enjoyed our stay. Cannot say enough good things about the hotel and its staff. Excellent service.Genuine Expedia guest review
i am an american and i was very nervous about being in juarez but it was great plain and simple. if you have to be in juarez this is the place you should stayGenuine Hotels.com guest review
All personnel very kind and helpful. Very close to American Consulate.Genuine Hotels.com guest review
"Small rooms high prices good staff and clean rooms"
The hotel is close to the consulate which is a plus. The staff for the most part are friendly. Rooms are small prices are high. Not enough computers in the business area.Genuine Expedia guest review
"wonderful hotel for the Family,"
My experience was wonderful, specially the maintenance's employees were so polite. only a little details is that the AC din't work properlyGenuine Expedia guest review
"Great Service Staff"
Good location and good service staff, I will come againGenuine Hotels.com guest review
It was good experienceGenuine Hotels.com guest review
"Hotel Cómo y trato amable"
Fue muy breve pero placentera, amable servicio del personal. Las camas muy buenas.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones Agradecemos mucho sus comentarios. Le aseguramos que trabajamos arduo para poder brindar un excelente servicio a nuestros huéspedes. Esperamos tenerle de regreso Ramón Colmenero Sub Gerente General
"Roban en ese Hotel"
Pésimo, cuando salí a trabajar y regrese al hotel me faltaban cosas en mi cuarto y su única respuesta era : upss ya las buscamos y no las encontramos . Pésimo hotel !!! RobanGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones Estimado Manuel. Es una pena para nosotros que haya perdido su objeto. lamentablemente por nuestras políticas de nuestra empresa, El Hotel no se hace responsable por cualquier objeto olvidado. Esperamos tenerle de vuelta y brindarle nuestro servicio. Sin mas me despido y quedo a sus ordenes. Ramón Colmenero Guest Service Manager
"Excelente servicio y trato"
Me parece una buena opción, dan un trato amable, excelente servicio y el hotel es muy comodoGenuine Hotels.com guest review
"Muy buena opción cerca del consulado."
En general nos atendieron muy bien. Su 'business central' esta muy accesible y nos dejaron imprimir y sacar copias sin costo alguno. Puedes ir caminando al consulado y a las clínicas médicas autorizadas por el consulado. Puedes pedir servicio a cuartos de los restaurantes Dennys y Great America. Hay un Extra a tres cuadras, un Starbucks y un Wendy's. […] El personal es muy amable y puedes apartar la 'van' con tiempo para transportArte a donde quieras. El único detalle a que se tardan mucho en 'hacer el cuarto' y en las esquinas, la alfombra se ve con mucho polvo. El desayuno esta muy rico! Read moreGenuine Expedia guest review
Todo excelente, la ubicación cerca del Aeropuerto.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones Estimado Viajero Agradecemos realmente sus comentarios. Esperamos tenerle de vuelta. Ramón Colmenero Guest Service Manager
tranquila porque esta muy cerca de donde tenía que irGenuine Hotels.com guest review
"agradable cerca de donde yo necesitaba estar."
plus transporte del hotel a aereopuerto y para otro tipo de necesidad también, excelente confianza con el personal trato digno,amable y respetuosoGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones Estimada Raphaela, Agradezco muchisimo su tiempo en escribir con nuestros compañeros de Expedia. Sus comentarios son muy valiosos y esperamos poderle servir de nuevo. Gracias
"buen servicio en general"
confortableGenuine Hotels.com guest review
Muy buena un lobby excelente todo muy bienGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones Estimado Reynaldo. Le agradezco sus comentarios. Esperamos tenerle de vuelta.
Es muy importante el sentir que el personal se esmera en darte la atencion y buen servicio . Muchas gracias por hacerme sentir que valoran bien a los clientes.Genuine Expedia guest review
"Conveniente para tus tramites en el consulado."
Limpio y ordenado, el personal muy amable desde la recepcion hasta el check out.Genuine Expedia guest review
"Centrico y para moverse con facilidad a otros punt"
Bien, comoda y solo falta que se esmeren en la limpieza sobre todo los detalles de limpiar y aspirar los rincones.Genuine Hotels.com guest review
"Safe place to stay while visiting US Consulate"
04/27/15 TexasPOTUS Texas
My wife and I just returned from Juarez, where we stayed at the hotel. The hotel is very clean, comfortable, and safe (as long as we stayed there - about a week). The consulate is within walking distance and so are the clinics that must be visited. Next to the hotel you'll find a brand new hospital and good restaurants to dine. Across the avenue, there is a major mall and movie theater, which makes for a less than boring trip while you await your consular visit. The price for a good room was less than $100 USD per night - which was also great.
"location is superb, hotel, service average or less than average"
04/01/15 pokopelo north east mexico
So the location is unbeatable, it is in the new part of town near the US consulate, right in front of Las Misiones Mall, you have plenty options for dining there, there is a Barrigas restaurant on a side of the hotel, and many other options within 5 minutes walking distance. About the hotel, well, the staff is not courteous at all, I had to ask more than once to replace my key which was not working and they seemed to do it unwillingly, on my first day i took a plate with toast and left the plate in the room, so that the cleaning lady would take it, well i came back in the afternoon and it still was there... it was removed until the 2nd day only, also the breakfast area looked dirty, crumbs all over the floor, the 2nd day there was no bread for toast, i asked 2 people, and went into the room and didn't come out until i had left, there was also no coffee for more than 10 minutes, come on! no coffee!! the rooms are spacious and overall comfortable, but the shower design is awful, there is no place in the shower to put the soap, so you have to put it on top of the toilet tank, also the water spilled out of the shower since the curtain is barely at the level of the containment... so overall not a good experience, next time i might look at another option near by since the location is really great...
"Great location, Clean and just right for the price"
02/20/15 cjmontes San Juan, Puerto Rico
Excellent location right across from a nice mall with great restaurants near by. Hotel room is clean and comfortable. The breakfast buffet is great as well. It is great hotel for the price. It has free internet, parking and good cable choices.
"A great, clean, and inexpensive property in central Juarez"
02/17/15 glbltrvlr989 San Francisco, California
I stayed at this location on business as part of a trip to Juarez. The property is centrally located near the US Consulate, businesses, and a large, upper-scale mall. The property is clean and well kept as was my room. Staff are friendly and have decent English skills. The property has a fitness center (not well equipped) and a small pool that is roughly 10 feet long by 8 feet wide. There is a good Mexican Food restaurant next door and other, fast-food level restaurants across the street at they mall. There is also a Starbucks about 11 yards down and across the street from the property. Overall, a good stay.
"Some things good, some things bad"
10/25/14 Beleriand Falls Church, Virginia
I stayed at this hotel for 11 days while on a business trip. This hotel is located in a busy commercial area near the US Consulate and across a busy highway from a mall and Starbucks. It is within a 10 minute walk of a very good restaurant -- La Diana. The area is very safe. The rooms are quite large and the beds are very comfy. The furnishings look a little on the cheap side but are functional. The bathrooms seem to have been renovated quite recently, with spacious granite countertops and rectangular sinks. However, there are some rough edges: the first room I was in had no plug for the sink; the second room I was in was also missing a plug! One was installed but really, what's the deal with missing plugs? The first room I was in was missing a light bulb and another was missing -- the hotel staff responded fairly quickly but it is hard to understand why these where not checked out before a guest arrived. The bath towels are old -- one was pretty raggedly with the selvage coming off, and the shower curtain was torn all along the top. The gym is very basic -- an elliptical trainer, a treadmill and a seated bicycle machine, plus a sort of universal machine and some very light hand weights. Most have seen better days -- in fact the elliptical broke completely. The hotel does offer passes to a Total gym across the highway, which was nice, but since my employer did not allow us to use it for safety reasons, it was not useful. Holiday Inn really needs to invest in decent equipment. The breakfast is pretty basic as well, and supplies of fruit and cereal ran low or were none existent for several days. Whoever is handling supplies really needs to check that out. Thank goodness for Starbucks. However, most of the staff with whom I dealt -- including the front desk staff, a very nice man who responded to my constant calls for assistant and the young man who actually did the work -- were all lovely and accommodating. I think this is a perfectly fine hotel for a short stay, but for a more extended, some of the hotel's shortcomings really became more than a little annoying.
"Good hotel for the price and if you're on business and need a good B&B"
09/13/14 Romain79 Mexico City, Mexico
I visited the HIE&S last week, on a business trip. Hotel is properly located and in a decent neighborhood. I don't know how old the building is, but it seems renovated, so that's one point on their favor. Hotel offers gated parking, which only opens with guest key. Since we were traveling as a group, that was extra safety for us. Check in was relatively quick, only one person was in front of me, but desk clerk was very attentive and talked to me directly that he should be with me in a few moments. They didn't have my reservation papers on hand, but could find me reservation on the system very quickly. He double checked that my room was ready and gave me my key not long afterwards. They offered a welcome compliment, either a bottle of water or a snack. I took the bottle. Room was in a mid-high floor and far from elevators so it made it very quiet. Another good point. They offer you a daily bottle of water (250ml) which is pretty enough for coming back from doing business and re-hydrating before going shopping to el Paso. The room was clean and comfy. One of the night lamps had a defect light switch, but if you switched it smoothly, it worked. Bathroom was also OK and everything worked. Just the shower had weak water pressure, but this was also bearable. Amenities like shampoo and soap were also OK. I remember when hotels offerd mouthwash as a standard. Nevertheless, they have a sign that says that if you forgot some toiletries, they can give you whatever you need at no cost (comb, toothbrush, toothpaste, mouthwash, razor, etc.) so this cancels the hassle of not putting the mouthwash there from the beginning. Breakfast is buffet-style and offers the usual: fruit, coffee, bread, juice and scramble eggs (two kinds, mexican style or plain) along with beans and Chilaquiles. The day after, the offered also Mexican Molletes (like a bread pizza, but with beans instead of tomato sauce. It has beans as a base, with grilled chesse and pico de gallo on top, everything on a halved bread) which happens to be one of my favorites treats for either breakfast or dinner. Company rate offers free breakfast, so I just had to compliment the server with standard tip. If not, breakfast is only 7USD, which is also very OK. Server was very attentive and helped us with a small juice accident very quickly. Check-out process was also quite fast and hassle-free. They had my company's data already in the system (during my check-in time, I gave them to them) and printed out my "factura" in just a few seconds. The clerk also was aware of my wait and said she would be with me in a few moments. I didn't feel at all that the hotel was dirty or not well maintained. It is not a luxury hotel of course, but it was very welcoming. One thing that I noticed is that all personnel was extremely friendly and attentive. They give you the impression that they love their job and like to make you feel at home. Hope this review was helpful to you. Romano
"Loved this Hotel-But careful with CCards"
07/07/14 Agustin M
I've stayed in this hotel ever since I was arranging paperwork immigration for the family. This was July 2010. That day my credit card got charged twice. Good thing I saved my receipt. Everything got cleared out. But overall, I keep returning to this hotel on every trip. It's safe, secure, clean and affordable. And I'm about to book another room soon.
"Felt safe in a horrible city"
06/25/14 DazzlingDiva25 Staten Island
To be fair, I traveled in August 2010. I chose to stay in a hotel near the American embassy (less than 5 minutes walking on the same block), and this was the perfect hotel to stay in. The staff was friendly, and I felt very safe. When it was time to depart to the United States, the hotel made sure to get a reputable taxi service that would be able to drive me to EL Paso, Tx airport. I stayed for about 10 days, and would highly recommend staying here!
"ALERT WITH YOUR CREDIT CARDS At THIS HOTEL"
04/15/14 Marisela S Chicago, Illinois
i was a guest at this hotel from March 19 to march 26.My husband and I were there for immigration purposes. the hotel in itself was very nice and the area was very safe too. when we checked out on march 24 at 4 am the overnight person took my credit card and checked us out. The credit card i used was only used for this hotel and no other place. last week on april 7 i saw my bank statement on my phone and i noticed a charge from a banana republic for $170.00. i called the bank to notify them that i did not purchase anything from banana republic, and they went ahead and cancelled my credit card. i check the next day and someone in el paso texas used my credit card at a banana republic outlet. which led me to call the hotel and speak with the manager. the manager was not really paying attention to what i was saying it seemed as if he did not care or as if i were not telling the truth. i have yet to receive an email or a call. he did not even apologize for this. please be careful with your credit cards and make sure to warn them that you will check your bank statements to make sure no other transactions are made.
"Great and safe location in Ciudad Juarez"
09/09/13 john k El Paso, Texas
I stayed at the Holiday Inn Express - Las Misiones on a Friday and Saturday night and was very pleased with everything. The location of the hotel is great and easy to access. Check in was prompt, professional, and courteous. The room was very clean and comfortable. The air conditioining was very efficient and kept the room at a very nice temperature. Breakfast was excellent and included eggs, beans, menudo, cereal, juice, fresh fruit, etc. Maid service was great and check out was a breeze. I ate at Barrigas on Friday night which is adjacent to the hotel and very convenient. Service, food, and value was good. $55 for two with beverages and dessert with coffee. Saturday night I wanted something a little nicer and a friend recommended La Diana which is a short walk from the hotel just past the consulate. Service, food, and value was great - highly recommend. $60 for two with wine and coffee. Superior service. I took a taxi to La Diana and the hotel has a taxi waiting 24/7, and walked back. Overall a great stay and I look forward to staying there again.
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