"Non Maid Service"
This hotel doesn't service your room daily...for $300/night, I expect maid serviceGenuine Expedia guest review
"nice place to stay in New York"
very close to Time square, walk only in 10 minutes. pretty silent during the night. if you stay in a studio type, you can cook.. especially just after waking up in the morning.Genuine Expedia guest review
Delayed heating with hot water. Had to pay for daily coffee. No beaking or fresh linens daily. Noisy outside the roomGenuine Hotels.com guest review
"Good location in NYC"
Check-in went smoothly and room was ready for us. Desk clerk was friendly and polite. It seems that the bellman is shared by the two adjoining properties......Holiday Inn Express and Hampton.....all of which, I think, are under the same ownership. There is a small 'store' in the lobby which is on the honor system. Coffee is always available in the lobby. Rooms […] are small but functional with a kitchen, a desk and one arm chair. Housekeeping is only weekly but you can request fresh sheets and towels whenever you think you need them. Read moreGenuine Expedia guest review
We picked this hotel for the location, price, and kitchenettes in each room but we were thoroughly impressed by the staff manning the front desk. We NEVER saw a frown and all were helpful beyond what you would normally expect. We would definitely stay here again.Genuine Hotels.com guest review
Stayed 3 nights on business trip. Convenient location just off the fray of Times Square. Plenty of good restaurants nearby. Clean, well-appointed room. Hotel wifi barely worked in my part of hotel (lower floor, north side), and could not get a working signal from my private wifi device, either.Genuine Hotels.com guest review
"didnt like the too much secuirity"
Is ok rooms are lovely only that too much secuirity felt like a prisonGenuine Hotels.com guest review
"Nice for extended stay hotel"
I probably would not have chosen this hotel if I had understood it to be an extended stay hotel type. Overall it was okay I would consider staying there again but would not rule out other options. There is a lot of hotels in Times Square area, many in better neighborhoods.Genuine Hotels.com guest review
Simpe, clean, nice hotel. Full kitchen for $200 per night was a bonus. Only complaint..wifi! Why do hotels say they provide free wifi when their bandwidth is not enough to open Amazon let alone stream a movie? Very frustrating!!Genuine Hotels.com guest review
"get a way"
nice place for the money. Clean and very friendly staff. I would stay there again.Genuine Hotels.com guest review
The kitchenette was helpful because we were staying for 5 nights. Room was very comfortable including a lounge chair. Hotel staff was helpful and friendly. There is no breakfast because it is a long-term stay hotel and has the kitchenette. But there is a laundry area which was free. Location was very central and not too noisy.Genuine Hotels.com guest review
"Close to all must-see sights"
The room is very comfortable and home-like. Especially the kitchen has everything and well organized. The front desk speakers are very nice to the costumers and good quality service. Strongly recommend this hotel for your stay in NYC.Genuine Hotels.com guest review
"Very nice hotel, incredibly close to Times Square."
This hotel was very nice. The room was very clean; the bed was super comfortable as well as the bathroom towels. This hotel is ideal for an extended stay. The room comes with a stove, refrigerator, microwave, and dishwasher. It also has utensils and tupperware. I didn't have a need for these as I was only staying for a couple of nights. However, the […] price was very good for the area and was comparable to the other hotels in that area. There is no room service or anything of that nature because of the stove, etc. in the room. There is a little shop in the lobby where you can purchase things to microwave and cook, which is nice. The staff were incredibly nice and pleasant. The location is superb and is on a stretch with other hotels and restaurants/pubs. Again, ideal for an extended stay. If you're okay with not having continental breakfast & room service, then definitely give this place a try. It's very nice. Read moreGenuine Expedia guest review
"Great Location, Room and Service"
Flew in for a quick weekend to see our son's Theatre Company's first production. Hotel in a great location in the Theatre District. Close to theatre's but not in the crush of tourists. Plenty of coffee shops, restaurants in walking distance. Good size room with a kitchen and great view of the river. Our flight into NY was delayed 2 hours so I called […] ahead and holding the room past midnight was no problem. Arrived late and tired and was in our room and comfortably in bed in no time at all. Read moreGenuine Hotels.com guest review
"OK for a night or two."
We were uncomfortable at this hotel for two reasons. The first was that we were given a handicapped room, even though we neither requested nor needed one. The second reason was that there was a huge problem with the hot water. The shower had to run for ten full minutes before it could be used. The sink was only about 5 minutes. That amount of wasted […] water was appalling in a "green" facility. Read moreGenuine Expedia guest review
"Nice hotel & great location!"
I was very pleased with my stay here. I was in NYC for an event at Madison Square Garden, so it was an easy walk there (as well as to & from Penn Station below MSG). It was also nice being so close to Times Square but not necessarily right in the middle of everything. The subway was also just a short walk away. No complaints about the hotel itself either […] - the room was a little small, but all we needed was a bed. Having a refrigerator in the room was definitely a nice perk vs. other hotel rooms. It was clean and the front desk was polite. Would stay here again for the rate I got! Read moreGenuine Hotels.com guest review
"Location, location, location"
This one worked for me and my colleagues: confortable and quiet. Imagine having a studio apartment: that's what it felt like. No breakfast provided but there was a small bodega next door with evrything we wanted.Genuine Hotels.com guest review
"business at Convention center"
It was very good value for the money, excellent location for Convention Center and Times Sq Hotel is clean, efficient, comfortable, safe...what I wanted. I will stay there again for the same reasons.Genuine Hotels.com guest review
super close to port authority and easy walking distance to just about anything. just far enough away from times square to be quiet. rooms are quaint but functionable. kitchen is useful to save a little cash. big fridge for leftovers should you have them. the bed was very comfy. good little stay on a budget. several good pubs and local food in the a […] rea. Read moreGenuine Hotels.com guest review
"More of a 2 1/2 star"
The clerks at the front desk were very helpful and friendly. I was a little disappointed in the hotel however. No bell hops out front--had to haul our own luggage from the cab up to our room...and then down again when we left. Everything seemed clean enough, but after a 3 star rating and 4.3 from guest ratings, I expected something a little nicer.Genuine Hotels.com guest review
"Not too crowded for a Times Square location"
The front desk clerks were very friendly and helpful. The location is technically Times Square, but it is not in the heart of things. This hotel is rated as 4.3 with 3 stars and I was hoping for a little better than it is. There is no bellhop or anyone at the front door. We had to haul our own bags out of the cab and to our floor. Maid service only […] once a week. It seemed clean enough, but it looked just a little tired. Guess I'm just more of a 4 star kind of girl. Read moreGenuine Hotels.com guest review
"So pleasantly surprised!"
For such an inexpensive room, I can honestly say all my expectations were exceeded. Would stay again in a New York minute!!!Genuine Hotels.com guest review
"NYC Business Trip"
The staff are very friendly and the rooms are nice and clean.Genuine Expedia guest review
"Nice Stay and Close to Everything"
The hotel staff are very friendly. Excellent location. Two blocks to bus terminal and close walk to theater district and food. Good to have kitchen to save on meals.Genuine Expedia guest review
"Great value for money"
Great little place to stay thats close enough to everything you wanted to see. As its an extended-stay the only item I found negative is that I could hear the person in the next room on a conference-call late at night. Other than that, I will def be going back for any quick visit to NY.Genuine Hotels.com guest review
"Nice Hotel and close to the places of interest"
The checking was smooth and the ladies at the front desk were friendly with smiles. The guys were also helpful and the cab arranged for me to the airport arrived on time. Anytime am in New York, I will definitely stay there again and this time with my family.Genuine Expedia guest review
"The staff is amazing"
The girls at the front desk was amazing. They let me set my bags down so we could get something to eat. My friend was having neck pain from her heavy bag and they kindly held our bags for several hours prior to check in. It was very nice!! Anything we needed they were genuinely pleasant. The room was like a beach hotel basic we had a studio style with. […] Kitchen on the 31st floor. Regular bedding no down the hotel looks dated but I would visit again because the service was great and the hotel room was clean. Read moreGenuine Expedia guest review
"Very Convenient to Times Square"
Staff was very friendly and professional. Everything was clean and very comfortable.Genuine Hotels.com guest review
"Convenient and affordable"
I needed a hotel in my neighborhood for the night while my apartment was being painted. Candlewood Suites was close and gave the best rate. The bed was extremely comfortable. I didn't use the kitchenette, but I could understand its need. I would recommend this hotel for someone needing to stay a few days.Genuine Hotels.com guest review
Very good!!!Genuine Hotels.com guest review
This place was great, the room was in great condition. I recommend it highly.Genuine Hotels.com guest review
"Comfy hotel in great location"
Staff was very efficient and friendly. The hotel was within walking distance of Times Square, the Empire State Building, Rockefeller Center, Penn Station, Grand Central Station and the Theater we attended.Genuine Expedia guest review
"Overall Good Value"
The hotel is in good condition and very clean. The location is very good. The staff is is friendly and very helpful. They gave us accurate directions and good restaurant suggestions. The room was nice, but it was a room with a kitchen area. Calling it a suite is a bit of a stretch. The hotel has two elevators. When we checked in on Saturday one was […] broken. It wasn't repaired until Tuesday which made trips up or down time consuming. In the text of the hotel web site says it is great for extended stays. What we found out when we checked in was that this is code for "you only get housekeeping once a week". A clearer disclosure of that policy on the web site or "extended stay hotel" in the title would have been helpful. Overall a nice place to stay. We would stay here again. Read moreGenuine Hotels.com guest review
"Great stay at a great location"
We absolutely loved this hotel. We walked everywhere we wanted to go b/c we were truly in the center of it all. Although it was cold outside, the hotel was very comfortable. We were able to control our own heat/air. The bed was very comfortable, as were the pillows. That's impressive b/c I usually travel with my own pillow as most hotel pillows are […] too hard and thick for my liking. The lobby also had computer kiosks where you could print tickets and check-in for flights, etc. There was also a small store for food, drink, etc purchases. My husband also made use of the gym and felt he got a great workout for it being relatively small. Read moreGenuine Expedia guest review
"Excellent location and fantastic staff"
My stay was very pleasant. The only downside to the stay was one of the elevators was not operational for a couple of days which made for a long wait sometimes. The other issue is the shower!! Could manage a warm shower but the hot water was never hot! Must give kudos to the entire staff though. Very personable, helpful and always available!Genuine Expedia guest review
"Candlewood times square"
Great place staff is super best hotel stay in awhile!Genuine Hotels.com guest review
Excelent location y personal service, but not cleanliness the room in four day.Genuine Hotels.com guest review
"Candlewood was great!"
We really enjoyed our trip to NYC and the location of the hotel was perfect for us. Easy access to subway, and walking distance to all sights. The hotel employees were helpful and courteous. We would stay here again!Genuine Hotels.com guest review
"Very clean and comfortable, great price!"
The suite with queen bed provided ample space, including a well-stocked kitchenette. The front desk staff were very friendly and helpful. A few gentlemen outside of a bar/club a few doors down made me feel uncomfortable in the evening, but as long as you do not walk alone, it is a safe spot.Genuine Hotels.com guest review
My stay at Candlewood suites was a pleasant one! In a good area, rooms are clean and the kitchenette was stocked and very handy! Would absolutely come back. Price was very reasonable for the quality and location.Genuine Expedia guest review
"It is a nice hotel at a good location, valuable."
We were stay at the 30th floor, there is no WiFi inside the room, I had to hold my iPad stand at the door to connect with the WiFi. Anyway, Candlewood is a good location hotel near Time Square, and the price is valuable.Genuine Expedia guest review
"Excelent as usually"
Nice location, reasonable prices. Recommend this hotel.Genuine Expedia guest review
"Nice hotel. Close to sites in new york"
Hotel staff was very accommodating. Rooms were clean and comfortable. Also the kitchen wasn't expected but was glad we had. Would recommend anyone to stay here.Genuine Expedia guest review
"Close to Times Square!"
Our only complaint was the length of time it took to get our vehicle back so we could leave. Other than that, EVERYTHING about the hotel was great! Location, price, room, staff, etc. - NO issues.Genuine Hotels.com guest review
"walking distance to everywhere we wanted to go"
Overall the hotel was great. location was excellent. Only negative is that when I booked my room I was told that you would supply a rollaway bed which was not the case so me and my friend had to share the bed which wasn't that comfortable.Genuine Hotels.com guest review
The hotel is in a great location to walk to time square and Broadway. There were plenty of places to eat close by. There was a car park across the street. Staff was very friendly and informative.Genuine Hotels.com guest review
The staff was friendly and helpful. Check in was quick and easy. The room was very clean and a good size. When we had a problem with a running toilet, an engineer was immediately called to look into it while we were moved to another room of the same size on another floor of the hotel (which turned out to be an even better location). Check out was easy […] and the staff stored our luggage while we enjoyed the activities we had planned in the city. Read moreGenuine Hotels.com guest review
I was unhappy that I had to purchase more coffee to have in my room. Staff said the first packet was complimentary only and then after that I had to purchase. Free coffee in the lobby but who wants to have to get dressed to go down to lobby. Didn't make sense to me.Genuine Hotels.com guest review
Thoroughly enjoyed our stay here. Room was clean and staff friendlyGenuine Expedia guest review
Response by Candlewood Suites New York City-Times Square Greetings from the Big Apple, Thank you for a perfect 5 start scoring! We definitely appreciate your feedback and I am happy our staff was able to impact your stay in a positive way. Please visit us back soon. Best, Monica Narvaez Front Office Supervisor
Thoroughly enjoyed our stay here. Room was clean and staff friendlyGenuine Expedia guest review
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