The power went out for an hour at night, and they did what they can, but no generator. This hotel is very clean. A bit over priced though, but since there's only one other in same area to compete with they can charge whatever they want.Genuine Hotels.com guest review
"A good stay"
We enjoyed our stay and the staff was excellent. The only complaint I would have is that the walls must be fairly thin. We could hear between walls and through doors- even conversations that weren't very loud. Still, we would go back there to stay for another tournament.Genuine Expedia guest review
"Nice hotel close to family"
Enjoyable experience , only complaint is there were no towels poolsideGenuine Expedia guest review
"right off the highway"
the hotel was easy to get to. the breakfast was good. there is not a lot of places to eat near by.Genuine Expedia guest review
Overall it was good, we stayed one night to attend the Open House for Westfield State where my son is attending in September. But I was very disappointed when we went to take showers and there was no hot water!!! Called the front desk at 7am to let them know they said they would have the maintenance man reset the boiler. Waited another half hour no […] call to let us know it was ok and still had to take cold shower. Could not wait for them to come up we would have been late for the Open House. I will make sure if I do stay in this hotel again that I will check the shower. I travel a lot and never had this happen, and disappointed how it was handled and still not fixed. Read moreGenuine Hotels.com guest review
The hotel was nice, but the water in the shower did not get hot. I would say it was about body temp- not what you're looking for after coming in from some snow flurries. I let it run for almost ten minutes, thinking it would warm up, but it never did. Also, for a room on the first floor, the heavy drapes to block out the light didn't close- so all that […] was over the window was a sheer. It was a little unnerving being in the room with the lights on after dark. Otherwise, the hotel was clean and served its purpose. Read moreGenuine Hotels.com guest review
"More then expected"
Great room, comfortable bed, and very respectful/ helpful staff. Only drawback no mini fridge or safe in the roomsGenuine Hotels.com guest review
"Holiday Inn Review"
The room and bedding were clean. However, the bathroom while clean has a water leak between shower and toilet. Also, poor quality base tile work in bathroom. Only other comment is rather than 4 small pillows (2 soft/2 hard) on a king size bed, they should have 6 pillows (just add 2 medium) . . . .Genuine Hotels.com guest review
Clean quiet comfortable. Great pool, friendly staff. Reasonable rates. Only the views of industrial storage & truck parking detract from this great hotel.Genuine Hotels.com guest review
"A nice overnight stay"
The Hotel is fairly new and very clean. It does, however, reside in a lot with small factories around it so it not scenic by any means. Breakfast was basic ( mostly microwaved) If your looking for a quick bite in the AM, then it's fine. It's not a full buffet like some other hotels. Front desk staff was friendly and helpful. Other staff don't I ran […] into didn't seem to acknowledge you even after greeting them in the hallway. Walls seem paper thin as you can hear everyone's TV on either side of you which is a bummer given that the hotel is a few years old. But, overall for a short stay close to Westfield State University and 6 flags, it's still an OK place to stay. Read moreGenuine Hotels.com guest review
Simply a clean and comfortable place to stay. Coffee and breakfast were good and the cinnamon buns were great. no problems whatsoever.Genuine Expedia guest review
"Breakfast was a let down"
Although the room was clean and the location was convenient, the breakfast was awful. Powdered eggs I think. Chintzy paper plates and plastic ware , weak coffee and the milk in cream were in the containers not even put in creamers. The included break fast was why we chose this hotel for convenience.Genuine Expedia guest review
"Nice hotel and a good value"
Overall we were very comfortable. The hotel was in very good condition and the room was nicely appointed and very comfortable for our family of four. Minor criticisms - shower was clean but curtain had a slight mildew smell. Staff was ok - checkin was fast but not particularly friendly. The breakfast was just ok and the staff were slow to re-stock the […] coffee and condiments, etc. Read moreGenuine Expedia guest review
"Good basic place for a night stay"
The property is in a rather run down block, but it is fine. Room was clean and comfortable, staff cool but efficient, no pets policy was incontinent for us.Genuine Hotels.com guest review
Very nice property but they run a loose ship. Bad experience with breakfast. Service was late one morning. Front desk person lied about why to cover for the breakfast person. No cinnamon rolls one morning. No OJ 3 days out of four. Pancake machine broken all 4 days. Pool water was perfect but the room was way too cold. Very uncomfortable when wet. Found […] hair on our beds from housekeeping. Maintenance man frightened my daughter when working across the hall on a door lock. He was not in uniform so she did not know who he was. Breakfast person not in uniform either. Wireless internet slow. Great room & beds. Its probably the best property in the Greater Springfield area. Too bad the management and staff dont make the grade. Read moreGenuine Expedia guest review
First day when we came back to the room late in rthe evening 11:00 Pm the room had not been serviced. Got towels from the front desk. Second day room was serviced but no in room coffee, no cups or plastic glasses , no shampoo etc.Genuine Hotels.com guest review
"Pleasant stay - no major complaints"
The hotel is nice and clean, and the staff was all very friendly. Our 2 bed suite was large - it had 2 queens, a sofa bed pullout, a desk/chair and another lounge chair. Also a mini-fridge and a microwave. The sleeper was not very comfortable, but the beds were nice. The pool was really nice - the kids were in it for a couple of hours. I only have […] 2 complaints. First, we started in room 322 and found out after our own A/C fan kicked off that the beds in the room were up against an outside wall. On the other side of that wall were 2 large HVAC compressor units and that side of the room was actually vibrating and really noisy. The front desk was very accommodating and we moved. I don't know how they could ever rent that room. Second, it was a pretty busy weekend and the young lady setting out food for the buffet breakfast could not keep up, much less clean off the tables in between guests. That being said, it's a shame people don't clean up a bit after themselves. The buffet was good: cereal, cinnamon buns, bacon/sausage, muffins/bagels, yogurt and drinks. Overall, it was a good stay, but nothing spectacular considering the price. We'll stay there again, but there aren't many other choices in Westfield. Read moreGenuine Expedia guest review
"Convenient Updated Hotel"
This room had everything I needed, As with all these discount hotels, there is little extra service (no food service other than the breakfast buffet; no amenities other than a pool) on the property but the basics were of good quality. There were several national chain fast food/family restaurants inthe immediate vicinity which was in a light business […] area on the outskirts.The personnel were friendly and my room was very attractive, modern and well appointed. I am always very appreciative when there is free wi-fi and here, HBO was available at no cost as well. I thought the room charge was a bit high - or perhaps just not a bargain. Read moreGenuine Hotels.com guest review
"The staff in the lobby were very pleasant"
The Hotel was very clean. We both enjoyed the variety of choices for the breakfast.Genuine Expedia guest review
"close to highway"
The hotel was easy to get to and the staff at the front desk was very nice. We had a few issues with room. There were cobwebs in the bathroom and the light would not stop flickering. Other than that, we were satisfied.Genuine Hotels.com guest review
"I would stay again."
Nice clean hotel, very comforable room. We enjoyed the pool. The water was warm and clean.Genuine Expedia guest review
"Enjoyable holiday accomodation."
I was very impressed with this hotel, it was very nice and clean, very good friendly service, and very comfortable bed. The room didnt quite have everything that was listed on the website but overall i was very happy with my stay and i will definitely stay there again when i visit westfield next time.Genuine Hotels.com guest review
"Great stay especially for a quick overnight"
Comfy room, clean, typical HIE breakfast. Only improvement would be some heat in the pool, it was chilly.Genuine Expedia guest review
The service was excellent and the room is clean and spacious so I didn't feel closed inGenuine Hotels.com guest review
"noisy building as there is a truck road that runs"
goodGenuine Expedia guest review
The hotel itself was fine. Rooms were clean, beds comfortable and the breakfast in the morning was pretty good. The issue I had was that there are no real curtains in the room - only white sheer drapes. These drapes did not block the bright lights from the parking lot and surrounding industrial park from entering our room. The pool was also a weird […] murky colour and really warm - kids still swam though... Read moreGenuine Hotels.com guest review
"Handy for travel"
Only an overnight stay, close to thruway and eateries closeGenuine Hotels.com guest review
Les services et équipements de l’hôtelGenuine Hotels.com guest review
"Friday night stop"
04/13/15 Krista T
Our family of 4 needed a hotel along the Mass Pike, for a quick overnight. This hotel was very convenient to the highway. It was super clean and the staff was incredibly friendly. Junior checked us in Friday night, and he was awesome! Offered my 11 year old the room by the pool, and he made her night! The pool was warm and clean. The hotel price was consistent with others in the area, and with the free breakfast winds up being a great value. The breakfast was typical microwave breakfast but the cinnamon rolls were above average, and I liked the bacon too! There is also a Friendly's right next door, open until 11pm for a late night ice cream! I highly recommend this Holiday Inn in Westfield, MA!
"Would highly recommend"
01/18/15 TheSecretVagabond Connecticut
We stayed one night at this hotel because my son had a sports tournament in the area. The previous night we stayed with the team at a different hotel at which we were not comfortable for several reasons related to the hotel's upkeep and clientele. The Holiday Inn Express accommodated us with a last-minute check in. Staff was courteous and informative. We were notified that several teams were staying there and, despite the staffs' best attempts to enforce quiet after 10pm, it had been loud the night before. We prefer loud to run down, so we paid AAA rate of $119 total versus just under $100. The hotel appears to be fairly new. It was exceptionally clean and comfortable for a place in this price category. The pool was crowded but received two thumbs up from my son. We slept well- no noise from other rooms or the hall. Free wi-fi was spotty. Complimentary breakfast exceeded our expectations. Late check out was allowed. For the $25 extra dollars we paid from the previous hotel, we very much got our money's worth. The hotel is on a main road, behind a Friendly's restaurant. There's not much in this area. It's quiet and we felt safe. We would choose this hotel next time we are in the area.
"Clean and Comfortable"
12/23/14 Thomasfrank Barrington, RI
Stayed here on business. Hotel is new and clean, large rooms and bathrooms and nicely laid out. Bed was comfortable and free WIFI. A decent price too. The only issue I have with the hotel is that there are no extra plugs near the bed to charge your phone or computer. That's important for someone like me. Hotel is right off the exit ramp and there is a Friendly's restaurant in the front of the hotel. Hotel is hard to see because it is tucked into an Industrial area, didn't see a sign out front. A nice business stay.
"Nice and clean"
11/18/14 Dennis D
I stayed here for a business trip. The rooms are clean. The staff are nice and friendly. The lobby is clean and nicely laid out. The free breakfast is standard for holiday inn. Overall a nice place to stay. I would recommend it for a week long stay or a simple weekend layover.
11/16/14 Lorihag Bayside, New York
Attended a bball tournament at a nearby college. Not too many hotel options, but, luckily, we made the right choice! Nicely updated rooms. Very clean. Super comfortable beds and pillows. Front desk was VERY polite and attentive. Continental breakfast was a notch above other hotel freebies, AND the kept up with 3 visiting college men's basketball teams in addition to the regular flow of guests. Would definitely recommend and would definitely return.
"Really nice place"
10/30/14 cwhitmarsh Oswego, New York
We spent an overnight here on our way to Boston. Beautiful room, lots of space, quiet, easy to get to, excellent breakfast included. The beds were hard, so not the most comfortable to sleep. Also, the shower was a very fine spray and not a lot of volume which made it hard to get the shampoo out of my hair. We would stay here again.
10/29/14 Tina K Shelton, Connecticut
We stayed here as we were visiting the area for parent's weekend at Smith College. We stayed 2 nights and when we checked in the staff was helpful in having my room changed to the 1st floor. Room was clean and the staff the was great. I would stay here again.
"glad we stopped"
10/11/14 Jan B Chillicothe, Illinois
We walked in late and tired to a very clean lobby and a super friendly desk clerk. Junior was so wonderful. He made the experience so much better than we expected. Our room was clean and cool (temperature). Great nights sleep. Thanks Junior!
"Very nice, friendly hotel"
09/28/14 Gail S Grand Haven, Michigan
Stayed here for one night while on the road. The room was very clean and spacious and the wi-fi actually worked like it should. We were on the first floor, it was very quiet, and the bed was comfortable. The staff were all very friendly and accommodating. I would stay here again if in the area.
"ok for a night"
08/30/14 OrianaJade88 Zurich, Switzerland
travelling through the usa we stayed one night at this holiday inn. the person at the front desk was very nice and helpful. the room (2 queen beds) was spacious and clean. one of the best experience in this kind of hotel. would stay there again.
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