"Pleasant stay - no major complaints"
The hotel is nice and clean, and the staff was all very friendly. Our 2 bed suite was large - it had 2 queens, a sofa bed pullout, a desk/chair and another lounge chair. Also a mini-fridge and a microwave. The sleeper was not very comfortable, but the beds were nice. The pool was really nice - the kids were in it for a couple of hours. I only have […] 2 complaints. First, we started in room 322 and found out after our own A/C fan kicked off that the beds in the room were up against an outside wall. On the other side of that wall were 2 large HVAC compressor units and that side of the room was actually vibrating and really noisy. The front desk was very accommodating and we moved. I don't know how they could ever rent that room. Second, it was a pretty busy weekend and the young lady setting out food for the buffet breakfast could not keep up, much less clean off the tables in between guests. That being said, it's a shame people don't clean up a bit after themselves. The buffet was good: cereal, cinnamon buns, bacon/sausage, muffins/bagels, yogurt and drinks. Overall, it was a good stay, but nothing spectacular considering the price. We'll stay there again, but there aren't many other choices in Westfield. Read moreGenuine Expedia guest review
"Convenient Updated Hotel"
This room had everything I needed, As with all these discount hotels, there is little extra service (no food service other than the breakfast buffet; no amenities other than a pool) on the property but the basics were of good quality. There were several national chain fast food/family restaurants inthe immediate vicinity which was in a light business […] area on the outskirts.The personnel were friendly and my room was very attractive, modern and well appointed. I am always very appreciative when there is free wi-fi and here, HBO was available at no cost as well. I thought the room charge was a bit high - or perhaps just not a bargain. Read moreGenuine Hotels.com guest review
"The staff in the lobby were very pleasant"
The Hotel was very clean. We both enjoyed the variety of choices for the breakfast.Genuine Expedia guest review
"close to highway"
The hotel was easy to get to and the staff at the front desk was very nice. We had a few issues with room. There were cobwebs in the bathroom and the light would not stop flickering. Other than that, we were satisfied.Genuine Hotels.com guest review
"I would stay again."
Nice clean hotel, very comforable room. We enjoyed the pool. The water was warm and clean.Genuine Expedia guest review
"Great price, Great location."
The check-in was quick. Their complimentary breakfast is perfect to eat and be on your way. It's very clean. We always stay here when we head to Boston where our son goes to school. It's an hour out of Boston and a lot cheaper so we stay there and continue on to visit or pick him up in the morning.Genuine Expedia guest review
In town for a race. Hotel was great, we had no issues.Genuine Expedia guest review
I went to the hotel to visit my daughter in college and have stayed there before. Nice hotel but they jack the prices up during the fall so too pricey when moving kids into school. The staff however is amazing. My car died about a mile down the street, the front desk could not be more helpful. One of the women who worked in the laundry actually took […] me to walmart where I bought jumper cables and she helped me get the car back to the hotel where it would be safe til I could get it fixed. The next am the front desk was just as helpful finding an honest mechanic and tow company. Thanks to them all went well. All three were staff members should be commended for thier efforts. Read moreGenuine Hotels.com guest review
Stayed while visiting BBall hall of Fame. The place was like new. Room was quiet and breakfast had bacon and eggs added to continnental. Pool was warm no jacuzzi. Surroundings are industrial off the main road. would stay there againGenuine Hotels.com guest review
"Hotel in Westfield, MA"
Room was very clean and the bed was comfortable.Genuine Hotels.com guest review
"Not bad at all"
A nice hotel with friendly staff. The only real downfall for me was the location was kind of out of the way.Genuine Expedia guest review
"convenient westfield,ma hotel"
only one complaint in the book in each room re hotel's services ....the times for ending of the complimentary breakfast was listed at 1000 am or 1030 am for weekends ... they changed that to earlier times so going to breakfast ,we were too late to eat.....management needs to correct the in room info......Genuine Expedia guest review
All good except for thin walls and ceilings. Seriously. We could hear every foot step above us like someone was hitting their floor with a ball bat. I think I could even hear the coffee maker next door, and TVs and showers were the same way. Visually a nice stay, but it sounded like we had people in the room with us.Genuine Hotels.com guest review
The service was excellent and the room is clean and spacious so I didn't feel closed inGenuine Hotels.com guest review
"noisy building as there is a truck road that runs"
goodGenuine Expedia guest review
The hotel itself was fine. Rooms were clean, beds comfortable and the breakfast in the morning was pretty good. The issue I had was that there are no real curtains in the room - only white sheer drapes. These drapes did not block the bright lights from the parking lot and surrounding industrial park from entering our room. The pool was also a weird […] murky colour and really warm - kids still swam though... Read moreGenuine Hotels.com guest review
"Handy for travel"
Only an overnight stay, close to thruway and eateries closeGenuine Hotels.com guest review
Les services et équipements de l’hôtelGenuine Hotels.com guest review
"glad we stopped"
10/11/14 Jan B Chillicothe, Illinois
We walked in late and tired to a very clean lobby and a super friendly desk clerk. Junior was so wonderful. He made the experience so much better than we expected. Our room was clean and cool (temperature). Great nights sleep. Thanks Junior!
"Very nice, friendly hotel"
09/28/14 Gail S Grand Haven, Michigan
Stayed here for one night while on the road. The room was very clean and spacious and the wi-fi actually worked like it should. We were on the first floor, it was very quiet, and the bed was comfortable. The staff were all very friendly and accommodating. I would stay here again if in the area.
"ok for a night"
08/30/14 OrianaJade88 Zurich, Switzerland
travelling through the usa we stayed one night at this holiday inn. the person at the front desk was very nice and helpful. the room (2 queen beds) was spacious and clean. one of the best experience in this kind of hotel. would stay there again.
"I'll be returning"
08/22/14 Joybagg Long Beach, California
Roomy, quiet (near the Mass Pike but not too near), heated pool, small exercise room, and a terrific buffet at breakfast: add to that an attentive and friendly staff, and that sums up multiple-day stay. Being disabled, the 4 extra grab bars in my room made everything so much easier. I highly recommend this HIE.
"Great Place to Stay"
08/18/14 Carol D Augusta, Maine
We booked two rooms here and had a wonderful time. The desk clerks were very friendly and helpful. The rooms were spotless. The breakfasts were excellent...bacon, eggs, cinnamon rolls, etc. Would definitely stay there again!!!
"Clean, Comfortable Hotel"
08/11/14 GregK1239 New Hampshire
We spent one night in a suite on the first floor at this hotel. The hotel does not guarantee early check in, and when we arrived at noon (check in at 3), our room wasn't ready. However, the woman at the front desk told me to check back in about half an hour, and when I did, she gave me a room on the first floor. The room itself was large and clean. I thought the bedding was very comfortable. The room itself was showing some signs of wear and tear, but it was very clean. Even though we were on the first floor with a window to the parking lot, noise was at a minimum. The breakfast in the morning was simple but good. All of the housekeeping staff was very friendly and went out of their way to talk to my four year old daughter. The only complaint I have about the hotel is the indoor pool. The water was very cloudy, you couldn't even see the bottom. I know sometimes this is an indication of a dirty pool, but since I could smell chlorine, I don't know what the cause was. Other than the pool, this was a good hotel and we will definitely stay again when in the area. If you are planning on spending time in the room other than sleeping, definitely pay the extra money to upgrade to a suite, as you do get more room.
07/29/14 lily1949 westslny
I would like to give this hotel 2.5 stars.My experience was not poor, but it was below average. The room was clean and the bed was comfortable though the sheets were a little threadbare. I stayed here 7/26 for one night. Check in was fine, not overly friendly but ok. I arrived with lunch leftovers, some water, juice and a bottle of wine. No refrigerator. It was the 1st time in a long time I have stayed in a chain hotel with no fridge or microwave. I was told at the front desk that they only have them in the suites. As a solo traveler, I hardly needed a suite. With the buying clout of Holiday Inn, I'm sure they could get them for $30 each. I had to put my dinner leftovers in the breakfast room refrigerator which was a total drag, as I really wanted a snack at 11pm, but I just didn't feel like getting dressed, going downstairs...etc. The TV selection was terrible. FOUR espn channels, cartoons and news, news, news. No Food channel, HGTV , Lifetime or Lifetime Movie Channel.WOMEN TRAVEL TOO! The bathroom was okay; the lights were really really bright and you couldn't just have the sink lights or the overhead on, you had to have both. The shower head was designed for an NBA player---IT was way high up. I didn't care about that except that the stream was stuck on pulse and it was too high up for me to adjust. this was no big deal and I probably wouldn't have even made a note of it without the other problems. When I wanted to go to bed I realized I had no " do not disturb" card which meant a trip to the desk and requesting one from a somewhat sullen clerk. Breakfast was beyond terrible. There was no place to sit, seven or eight people were in line for the toaster and they blocked the juice machine. Perhaps they could move the toaster and add a 2nd one. I grabbed a Styrofoam bowl, a couple sausage patties a piece of stale wheat bread and a little container of peanut butter and headed back to my room. I'm not much of a complainer; I wasn't expecting The Ritz-Carleton. Hotels have to something about the breakfast thing. Offer cereal and breakfast sandwiches in a warming tray ala McDonalds. Offer a communal table for solo travelers. A few tweaks and this place would be really nice. I for one would rather have a better cable package and a fridge and skip the granite counter, marble threshold and two phones ten feet apart.
"Clean & Comfortable"
07/26/14 is1groovygal Edmonton
I stayed here with my son and his team for a hockey tournament. We were greeted with very friendly and efficient service. The staff were ready to check in the whole team with keys and room numbers as soon as we arrived. Our room was clean and modern. It backed on to the elevator, but we barely heard a sound. The kids loved the pool area. The complimentary breakfast offers a wide variety of items.
"Good place to stay"
07/10/14 MandS60plus Algarve
Very good welcome from "junior" who gave us a room on the ground floor ,as we had lots of luggage. We also appreciated his help in finding a good place to eat that evening. We used the swimming pool, which was very good to relax after a long flight. Breakfast good. Easy to find this hotel from the through way ,but no road noise. We would certainly recommend this hotel.
"Nice hotel in Westfield"
07/09/14 lilfish5626 Ontario, Canada
My husband and I stayed for the night while passing through on our way back from Boston. It is a fairly new hotel, clean and comfortable. Junior at the front desk was helpful and friendly. Westfield was a lovely, small town to visit also. We ate dinner at "Tavern" and breakfast at "Soups On" in town, supporting local business and drove around, admiring the lovely houses and tidy downtown before we hoped back on the I-90. A great place to stop and stay- the locals were incredibly nice.
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