This was a fantastic modern hotel. The staff was exceptionally helpful and kind. We were there for Christmas and they were very helpful for us helping us know what was open and helped us book train tickets to another country, which for some reason you can not book from outside the country . The wi-fi system was great in the hotel and in the room and […] the spa was amazingly decorated with a sauna and steam room. Only thing that was a negative was that at night they did not always have someone answering the front desk phone, but eventually we did find someone at the hotel and they responded to our request immediately. The food also from room service was terrible but that's what happens when you order food at 3am. The location was fantastic as well, close to everything a tourist would want. Read moreGenuine Expedia guest review
"Awful front desk personnel!!"
hotel is going for the hip/modern feel, but loses the grandoise that is expected of 5-star hotels. I would say it's closer to a 4 or 4.5 start hotel to be honest. The location can't be beat - just steps from the Hofburg and the U-bann right around the corner. Room is decent size with nice decor and plush bedding. The service leaves a lot to be desired. […] First of all, information isn't at the concierge's fingerpoint and instead the staff/concierge has to search on the internet (like any other tourist) with regards to practical information of local sights. The regular concierge had tremendous restaurant recommendations though, and he is typically courteous and helpful. When we checked out the full-time concierge was off duty so the front desk attendants covered the concierge role. I believe her name is Karmin, and she actually told us to go to the WRONG train station for our ride to Budapest. She had no idea how to get to Budapest and we would have been fine had she just told us to look on the internet. Instead, she gave us WRONG information and caused us to miss a train that we were originally planning to take!! I think this alone warrants a downgrade in this hotel's rating. Read moreGenuine Expedia guest review
This is excellent hotel that is located in the middle of all attractions, you can walk to everywhere. The room, we had superior but it was too small with no desk so we paid extra to have a deluxe room which was much better. Front desk people were very helpful in telling you where to go, out of front door and one block down you are at the palace, 5 minutes […] walk to opera house. Although opera was sold out, the concierge managed to get 2 tickets from us. You can't go wrong with this hotel in Vienna. Read moreGenuine Hotels.com guest review
Nice Hotel, room was on teh small side but the location was convenient.Genuine Hotels.com guest review
Everything was top class.In particular Mariella at reception was charming and a mine of helpful tourist info.We would recommend the hotel to anyone.It is chiq without fuss.Genuine Hotels.com guest review
The location is amazingGenuine Hotels.com guest review
Perfectly located, very friendly staff, beautifully designed rooms, buffet breakfast was wonderful.... I would definitely recommend this hotel to anyone. I did have an issue with the spa treatment but apparently that is run by a different company & the hotel manager was extremely helpful in resolving it. It did not negatively impact on my stay there. […] overall a very pleasant experience, a hotel with class and sophistication. Read moreGenuine Hotels.com guest review
"Lovely place with fantastic service!"
Everything was perfect, except a travel companion left some valuables behind in the safe. We thought we would have to return to pick it up, if it is even going to be there still. Called back to the hotel and the made arrangements for the items to be returned to us, definitely 5 star service!Genuine Hotels.com guest review
I stayed at this hotel with my sister, location excellent. The staff were very helpful and I forgot my kindle when I checked out, following a call to them a couple of hours later, they arranged for this to be sent on to me. We also made use of the spa treatments available, while the lady's English was poor we managed and the standard of service she […] provided more than made up for the language barrier. Would chose this hotel again. Read moreGenuine Expedia guest review
"Excellent central location"
Walking distance to all sites, lovely décor and plenty of choice at breakfast.Genuine Expedia guest review
"Great location for a city break"
Superb hotel based in a perfect location to make the most of your visit. Plenty of bars, shops & restaurants within walking distance - all considerably cheaper than the hotel bar which was ridiculously expensive.Genuine Expedia guest review
Great place. Can't fault the location. Deluxe Rooms are massive. Not sure the decor is to everyones taste, but rooms are clean and well presented. Would stay here again.Genuine Hotels.com guest review
This hotel is in a very good location, very clean and friendly staffGenuine Expedia guest review
"Good place for a romantic weekend"
We went to Vienna for our 10th Wedding Anniversary. I phoned ahead to get the room prepped and Reservation staff and Concierge were prompt and helpful in arranging this making this a lovely surprise for my wife. The concierge even picked up my tickets for the opera so I didn't have to worry about anything. The room is good size, with a good bed. Wifi […] signal could have been a bit stronger but otherwise nothing really to complain. Staff was always friendly and helpful. Hotel is very central and we did all by walking, however you also have the Underground right around the corner and also a bike renting station. Read moreGenuine Expedia guest review
Wonderful hotel in a fantastic location. Was perfect choice for our short break in ViennaGenuine Expedia guest review
"The best hotel in Vienna!"
I always stay at The Steigenberger when on business in Vienna. It is simply the best hotel to stay in with very high standards. Though...the quality of the food could be improved.Genuine Expedia guest review
"A Good Hotel"
The hotel is well located in the heart of Vienna for a tourist. The front desk staff are friendly and professional but cleaning staff needs more training to be fully qualified, in my opinion.Genuine Expedia guest review
it is a stylish hotel. but the toilet is not very clean, so it is a bit disappointed. the hotel staff need more smile on their face.Genuine Hotels.com guest review
Location Next to Herrengasse train station . Very close to Spanish Horse riding school and Famous Demel bakery Room We had a room on 3 rd floor facing court yard so very quiet . Clean Concierge is very knowledgable and all staffs are very helpful. 30 minutes ride by taxi to airport .Genuine Hotels.com guest review
"Fantastic hotel in Vienna"
Had a fantastic experience at this hotel. Found the staff to be very professional but friendly as well. We had never been to Vienna before, and they were very helpful. The hotel is situated in a brilliant location, very close to the underground, Spanish Riding School, Sisi museum etc. Also fantastic shopping very close by. The hotel was immaculate and […] very well maintained. We ate breakfast and dinner here and were not disappointed. We would definitely stay here again. Read moreGenuine Expedia guest review
"A choice hotel in the centre of Vienna"
Great. Service was excellent.Genuine Hotels.com guest review
very nice hotel. Rooms are not very big allthough. Room service wanted to charge 7 euros just for bringing up a bucket of ice.Genuine Hotels.com guest review
"Great hotel for Christmas Markets"
This hotel is in a superb location. The staff very friendly and accommodating.Genuine Expedia guest review
"Great rooms, especially the washroom!"
Great hotel! great location, right in the center of town! near everything! Hotel staff depended, some of the people weren't as friendly as some, but overall good experience.Genuine Expedia guest review
"Fabulous hotel in excellent location"
The hotel is superbly located in the heart of tourist Vienna. The room was large and comfortable, although it took a little effort to get sufficient non-allergenic bedding (luckily, I speak passable German). We didn't eat at the hotel, but the bar looked nice. Staff were extremely friendly and also helpful. Wou,d definitely stay here again.Genuine Hotels.com guest review
"Lovely hotel for your base in Vienna"
Stayed here for 3 nights. Cannot comment on the food / breakfast or bar as we didn't use these. However, we found the reception staff friendly and helpful with any queries we had. We found it convenient to be able to buy the Vienna Card from Reception, and they were also happy to stamp and post postcards for us (adding the stamp cost to the room charge). […] The hotel was peaceful, and the (standard) room size was good. Personal preference is for a bath instead or as well as a shower, but the shower was fine. We used a very local cafe / bakery for 'breakfast and coffee on the go', although it was also possible to eat in. (Turn left out of the front of the hotel and walk a few metres towards the cathedral)Very much a 'locals' place though, so don't expect the usual Viennese cafe 'experience'. Very convenient to have the underground station within a few minutes walk of the hotel. There is also a 'Billa' supermarket within a short walk of the hotel (turn right from the front of the hotel and walk straight along the road) Read moreGenuine Expedia guest review
"good for couples"
the staff & service were very good, unfortunately the bar still allowed smoking, the comp tea/coffee service only provided 1 teabag per 24 hrs and the full breakfast for 28 euros was defintely not worth it. we were initially treated somewhat differently in the dining room because we chose the continental after trying the full option but didn't wish […] to sit in bar (see above) to eat. Read moreGenuine Expedia guest review
"Great hotel for couples"
This hotel is in a great location, the staff are really helpful and the rooms are quiet and comfortable. We enjoyed our stay here very much and would recommend this hotel without reservation.Genuine Expedia guest review
"A Superb Experience"
Everything about the hotel was superb, including locality, the staff service was friendlyand very efficient. A pleasure to stay there.Genuine Expedia guest review
Conveniently located and the staff were friendly and accommodating. The room was extremely nice. The only negatives were there was little or no view from our room and there was no complimentary water in the room.Genuine Hotels.com guest review
"Super close to the centre"
Lovely Hotel, very close to all the major sights and restaurants. Not overly happy with the room as they're was 3 of us in the room, and one had to sleep on a camp bed. I thought for a 5 star hotel this was quite poor. Having said that the room was nice, tidy with a modern design.Genuine Hotels.com guest review
Gorgeous hotel, great location, elegant hotel room with reasonable price, great customer service and helpful staff, would like to recommend to anyone who is traveling to Vienna.Genuine Expedia guest review
"Great hotel in the best location in Vienna"
We really enjoyed our stay at Herrenhof hotel. Rooms are very comfortable and exceptionally quiet. The air-conditioning is silent, beds are great for sleeping. The only item I can mention as negative is a fairly pricey breakfast but just a few steps from the hotel there is an excellent Cafe Centrale serving good breakfast at about the third of the […] price. Read moreGenuine Hotels.com guest review
"Lovely hotel, fantastic location"
The Steigenberger is in a fantastic location. It is 30 seconds to the nearest subway (a few stops from the terminal where the city airport train runs to/from) and is perhaps 3 minutes from the Hofburg palace & Spanish Riding School (turn left as you leave the hotel). Due to it's location you have a range of cafes and restaurants within a few minutes […] walk, including a reasonably priced self-service pizzeria next to the underground station. The museums are all very close. The hotel itself is a lovely, traditional building (complete with horses and carts trundling past the front door). The deluxe room we stayed in was very spacious and well presented. It took the staff a few days to remove a used glass from the room, but other than that they were very polite and obliging. Our hotel overlooked the side street with the subway and we had to put up with someone shouting on the street on the Saturday evening and what sounded like a nightclub running to 11pm on the Wednesday night. The gym is relatively small with perhaps 6 pieces of equipment but I was usually the only person down there. The steam room and sauna runs from 4pm-10pm. The only thing that irritated us was that guests can smoke in the bar. I appreciate that some visitors will like this but we opted not to sit in the bar as a consequence, which was a shame as the hotel had put up a big screen for the Euro 2012 games. All in all we felt that the hotel was reasonably priced given it's quality and location. Read moreGenuine Expedia guest review
"Disappointing for a 5*"
Overall ok but far from a 5* hotel - so rather disappointing! Room and bathroom are tiny, no large mirrow, they don't refill your minibar, staff at reception are unexperienced, spa/massage staff was out for the weekend and all the hotel did was to apologise...Genuine Expedia guest review
"Good hotel in an ideal location"
I enjoyed my stay at this hotel on a room only basis.On check-in I was offered a reduced rate of twenty euros per day if I agreed to it on check-in .I declined the offer, as there was no breakfast menu on display so I did not know if it would be worth twenty euros.There are many cafes in the area for breakfast. The hotel is clean and well maintained […] the staff is very helpful.It is in a good position,right in the city centre and the main tourist attractions but not in a noisy area. My room was overlooking a central courtyard ,if you asked for a room looking out onto the street you may experience a certain amount of traffic noise.I asked for a quiet room and this met my requirements.The room was quite large with TV with three English speaking news channels.minibar and free digital safe. Read moreGenuine Expedia guest review
"Vienna 4 Day Break"
Friendly knowledgeable and helpful staff on reception. Did not use any of the facilties or restaurant.Genuine Expedia guest review
"Excellent hotel in Vienna."
Excellent staff, very friendly and helpful. Deluxe room was clean and comfortable. Hotel was in a good location - not too close to the noisy centre to be disturbed by traffic, but close enough to make everything accessible. Very close to a wonderful cafe called Cafe Central for an excellent breakfast if you don't want to pay hotel breakfast prices! […] Very happy with overall experience. Read moreGenuine Expedia guest review
"Great place to stay"
Great hotel, excellent staff and service, perfectly located with easy access to metro and all city centre locations.Genuine Expedia guest review
"In the heart of Vienna"
Excellent hotel, only a few minutes walk from the pedestrianised centre of town and close to many popular attractions, eg Opera House, Spanish Riding School, museums, u-bahn etc. Staff were pleasant, helpful and courteous and everyone spoke excellent English! Likewise the housekeeping staff, who helped us out with a couple of items. Delicious breakfasts […] with the best choice I've ever seen, although I thought the breakfast rate was a little on the expensive side. Bedrooms and bathrooms were spacious and comfortable, very clean and well equipped - one tiny, trivial niggle was that they didn't provide shower caps, so take your own if you don't want to wet your hair in the shower! Would definitely stay here again and highly recommend it to others. Read moreGenuine Hotels.com guest review
"Very convenient hotell"
Steigenberger Herrenhof fulfilled every expectation that we had. It was perfectly placed in the center of Vienna, nice (but expensive) breakfast. Serviceminded staff, quiet room during nights, air-condition. Everything clean and tidy. Recommended!Genuine Hotels.com guest review
"Comfortable and Quiet"
This was a fairly late booking as I was going to be stranded due to flights. The hotel was very efficient when checking in and out and the service was excellent. My only gripes were a slightly shabby shower cubicle - one sliding door was off its runners and the seal was loose - and that the restaurant was full at breakfast on the Saturday morning, but […] I could still get seated in the cafe area for a lighter breakfast. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Convenient and welcoming"
We had an upgrade to a studio after the hotel's booking system failed to deal with our Expedia booking. But staff were exceptionally helpful and we were not inconvenienced at all. Rooms are modern minimalist design and very comfortable. A very pleasant bar and bar staff. Breakfast was good but be prepared to walk through the haze from smokers, permitted […] inside the hotel, to get to the restaurant. Excellent location. Read moreGenuine Expedia guest review
"almoast everything was perfect"
The location was amazing. Contemporary and convenient luxury. Great room size.Genuine Hotels.com guest review
excellent location and the hotel is very comfortable.Genuine Hotels.com guest review
Our request for two connecting rooms were met. Both rooms were very large. There was an early hickup with one of the rooms where both of the key-cards were not working. Other than that, the hotel is very nice and in a very strategic area. Watch out for the parking fees around the area. (it is the standard for inner city parking for vienna of Euro […] 38/day)!! Read moreGenuine Hotels.com guest review
We really enjoyed our stay at the Herrenhof, room was lovely, big comfy bed. Hotel breakfast was amazing, loads to choose from and great service. Only thing we didn't like was the fact that people are allowed to smoke in the entire bar area but that is standard in Vienna(very annoying for non smokers) so not unique to the hotel. Spa area is very nice […] too. Would definitely recommend staying here, very central to main tourist attractions too. Read moreGenuine Hotels.com guest review
"High quality, superb value"
Perfectly located for the city centre: 5 minutes walk, newly refurbed with top end fittings. We had an internal facing room and it was very, very quiet. Overall, superb value for money, we have stayed in similar comfort at 3x the price. One tip, don't buy their breakfast as it's very expensive, instead use Cafe Central on the corner opposite, luxurious […] breakfasting at sensible rates. Read moreGenuine Expedia guest review
Nur zu empfehlen - immer wieder!Genuine Hotels.com guest review
Toppenhotell mitt i centrala delen av Wien med gångavstånd till nästan allt. Hotellet ligger precis vid lyxshoppinggatorna och nära alla klassiska och moderna topprestauranger i området. Läget är perfekt!Genuine Hotels.com guest review
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