coolGenuine Hotels.com guest review
"Last minute stay"
Great hotel and service for a great price! I will stay here again!Genuine Hotels.com guest review
The hotel was wonderful. It was clean, inviting, and very well laid out. The staff working there was absolutely awesome. They were courteous, helpful, and knowledgeable. The only issue we experienced was when our TV remote batteries had gone bad, I called the front desk, and they were extremely quick in remedying the problem. My family and I make several […] trips throughout the year, and there is no doubt that we will be staying at this hotel again. I will definitely be recommending this specific location to everyone I know traveling to the Houston TX area. Read moreGenuine Hotels.com guest review
"One of the best"
What can i say : its a one of the best hotels i ever stay on price range 75-120$ . Stuff friendly and helpful , close to good food , availability to park a big 18wheelers , clean rooms , clean pool , really good brakefast every morning . I will step by again for 100% .Genuine Hotels.com guest review
A/C went out in the room, very hot! Was given a box fan in 100 degree weather to sleep with. Then lied to by staff after she told me that I would be getting a free night. After discussing with the manager I was finally given an extra free night, but low and behold they indeed did charge my account and the money was taken out of my acct. Spoke to manager, […] he came out of office in shorts in tshirt very unprofessional and argued with me that I was not charged. Showe him proof I was charged and as of 2 days later the money still hasnt been credited back to my account. This entire situation was handled very unprofessional and still hasnt been resolved even though I have the paperwork prooving the money is out of my bank without my consent. Read moreGenuine Hotels.com guest review
My stay here was very nice & peaceful considering the wedding/swim team competition that was going on during my stay. My only disappointment was that the beds were a little too firm for my liking. Would definitely stay again.Genuine Hotels.com guest review
"Good choice - would stay there again"
Room was clean and fresh - bed has adjustable firmness for each side as an option, but it was perfectly comfortable w/o any adjustments - staff was friendly/welcoming-great location and price.Genuine Hotels.com guest review
I have stayed there several times and never had a bad experience.Genuine Hotels.com guest review
"Great stay at a great price"
I thoroughly enjoyed my stay at the Hilton Garden Inn. The staff was kind, the room was clean, and the price was perfect. The only drawback is that it's about 25 minutes outside of Houston, but I didn't mind the drive.Genuine Hotels.com guest review
"Will definitely stay here again!!!"
Not much else to say about this hotel except that it was very clean except for the elevator floors. Was highly impressed with the rooms. tv was a little small for the room but I guess they had to cut corners somewhere (trivial) and the maids were not overtly friendly (language barrier I'm sure) but other than that, the hotel was beautiful. location […] was GREAT and the price through KayaK was incredible for the room that we got. all in all, no complaints. Been at much worse for more. Very pleased Read moreGenuine Hotels.com guest review
Very relaxingGenuine Hotels.com guest review
Everything was great about This hotel...rooms were nice and clean...all employees treated us great made us feel at home ... I would totally recommend this hotel...Genuine Hotels.com guest review
Excellent. Very relaxing, great pool area. Exercise room was fantastic.Genuine Hotels.com guest review
Very convenient for me it was close to my family residentGenuine Hotels.com guest review
"It was okay"
My stay was okay, nothing blew me away nor impressed me. I've stayed at better hotels, but everything was fine.Genuine Hotels.com guest review
"clean easy friendly!"
Exactly what I needed. Comfy & clean, with easy access to the main highways!Genuine Hotels.com guest review
Really good deal on this hotel! It's a newer hotel and was in great condition. It was also conveniently located in sugarland for our needs.Genuine Hotels.com guest review
Will stay there again soonGenuine Hotels.com guest review
loved the location...the pool was refreshing and the room great!Genuine Hotels.com guest review
We chose the Hilton Garden Inn based on location and brand reputation. It did not disappoint. The hotel is situated near an elevated road (not Interstate) and it's a little tricky to get to. You can easily miss the exit and have to double back. Other than that, it was excellent. We were on a tight schedule, so we had no time to use or appreciate the […] amenities. But it was clean, comfortable, and efficient. Read moreGenuine Hotels.com guest review
Great location in Houston. Very nice. Just hated they were working on yhe pool at the time.Genuine Hotels.com guest review
"Clean and safe, but not the best"
This hotel was convenient to a triathlon I was racing in the next day, and was fine for a one night stay. The walls were really thin, the neighbor's TV and talking in the halls were disruptive. Didn't like the beds at all. The rooms were very clean though, the hotel was safe and staff was very friendly.Genuine Hotels.com guest review
I was able to stay at this hotel for three nights recently with a great rate from hotels.com. Everything was great. Room was clean and plenty of parking.Genuine Hotels.com guest review
Had family stay at this hotel for 2 nights. They actually preferred the Hilton. Raved about amenities in room especially the Kurig coffee maker.Genuine Hotels.com guest review
We have stayed in Sugar land before but at the Hyatt down the street from the hilton. If it were not for a Hotel.com special we would stayed at the Hyatt instead. I couldn't see a difference between the Hilton and a Comfort inn. At least a comfort inn has a complimentary breakfast. The hilton asks $11.95 per person for the convenience of eating at their […] hotel. The under window AC unit was loud compared to the Hyatt which had central AC. Read moreGenuine Hotels.com guest review
"Convient to highways"
It was very niceGenuine Hotels.com guest review
Excellent stay, room was always kept clean by House keeping including the towel sculptures they were making.Genuine Hotels.com guest review
really good,just littel bit oldGenuine Hotels.com guest review
It was clean and the staff were helpful and friendly.Genuine Hotels.com guest review
Great hotel!! A++Genuine Hotels.com guest review
"Very Pleased - All smiles"
I was very impressed with the cleanliness of our room and the rest of the hotel. cleaning is my profession. Before I left your hotel i spoke with management to share my appreciation. Thank you for asking.Genuine Hotels.com guest review
I was impressed by how nice the the people were. The service quality is excellent.Genuine Hotels.com guest review
"Nice hotel close to downtown."
My experince was great. Enjoyed my stay in Sugar land. The staff were really nice and helpful. My room was clean and fresh and I was really satisfied about the whole experience.Genuine Expedia guest review
The desk staff were excellent; absolutely no delay @ check in. Everything was clean & comfortable. I will most definitely stay here again.Genuine Hotels.com guest review
"Hotel was closest available to our destination"
I wasn't aware of the hours of room service, which unfortunately stopped at 10:00pm, we arrived back at the hotel 30 min too late! Disappointing! And since we were going to bed hungry, we were looking forward to breakfast. With a family of 5, the 11.99 price per person was not comparable to IHOP and Denny's , so we left. Maybe that hotel caters mostly […] to business people instead of families. Read moreGenuine Expedia guest review
Only thing I didn't like was the way the streets were set up you would have to go down the street and out of the way to get to the grocery store and gas station that was right across the street. Otherwise, great hotel, great location, friendly staff. I would Definitely return!Genuine Hotels.com guest review
nice place, one of the best in houston for the price.Genuine Expedia guest review
I stay at a Hilton Garden twice a month. I do not understand why the hotels have different names for their rooms in each city. I ALWAYS request a room with a door between the living area and bedroom. This is for privacy purposes. One word, Children. The last 3 times, I got the wrong type of room. What is even more frustrating is that on the website, […] the picture is the same for each room!!! And there is only ONE picture. The last 3 times, I physically called in my reservation. I requested this room type and was told "Yes, there is a door". There was not. Again, I booked a room and definitely needed the door. So not only did I make the reservation over the phone, I CALLED THE HOTEL DIRECTLY and was assured that my room had the door. I complained each time. This past weekend, I was told by the Night Desk Staff that the hotel "Did not have those types of rooms"?!!! What:? I have stayed in one before. I was told that I must be mistaken because they do not have them. Then she did not offer to move me and said the manager would call me the next day. She did not call me ever. EVER! I went downstairs the next afternoon and was told that the hotel does indeed have those types of room and one was available!! At that point I was so upset and felt lied to and disappointed that I just wanted to stay where I was. I was trying to enjoy my 50th birthday weekend. Someone needs to educate the staff and the call center used for booking to be sure the visitor is not disappointed. Read moreGenuine Hotels.com guest review
I am very please with my total experience, beginning with the staff and the condition and cleanliness of the room. Very pleasant experience.,Genuine Hotels.com guest review
"Best customer service!!"
Everyone had a smile on and made sure my visit was matching my expectation. Far Exceeded my expectations.Genuine Expedia guest review
"nice hotel in excellent location"
very nice experience; would recommend to all; upon short notice, I was accommodated well and the accommodations exceeded my expectations; customer service was excellent despite making reservation 30minutes prior to my arrival and @ 9:45pm. Everything transpired better than expected.Genuine Expedia guest review
Top ServiceGenuine Hotels.com guest review
"Another great stay!"
Everyone was so friendly and the room was clean and conformable. We stay here every year for the Skate Houston event and are always satisfied. Breakfast was delicious and had a good selection!Genuine Hotels.com guest review
"2 wonderful night stays"
Awesome hotel and no complaint at all...would recommended to family and friends.Genuine Expedia guest review
good hotel, clean and friendly services convenience locationGenuine Expedia guest review
"Pleasant stay in Sugar Land!"
Nice facility and staff. Well located to enjoy the the area.Genuine Expedia guest review
"Loved this hotel"
The front desk lady was very sweet, and informative. The breakfast was delish!! worth the little 11 bucks. I would definitely be staying here again if needed.Genuine Hotels.com guest review
"Great hotel close too hwy 6 and town center......"
My husband and I stay in the area we just needed a night out and away from home and we had a great stay super clean, quiet and it has a kerig in the room for convience..... And the customer service was absolutely amazing...Genuine Expedia guest review
I enjoyed my stay lovely HotelGenuine Hotels.com guest review
i really enjoyed my stay at the Hilton in sugarland !! very nice, clean,and relaxing . i will stay there every time i visit sugarland!Genuine Hotels.com guest review
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