Would never stay there again never been so upset with my choice of stay, service was terrible didn't help me at all, there was no gym or pool in the hotel it was a 5min walk, breakfast was very ordinary, and the room was not clean there was damage throughout the room and hair all over the bathroom floor. Wouldn't recommend this hotel to any!Genuine Hotels.com guest review
"Good price-value option."
Good hotel for families or large parties. Well located.Genuine Expedia guest review
I was not able to control my A/C from my room, I was on the 33rd floor of this hotel. It was so hot in the room, I called front desk 4 times before someone was finally sent to my room. I was thinking maybe the A/C was broken, but the man came in and checked and said everything was okay. I asked why is it so hot, he put me on the phone with someone who […] spoke english and I was told it is controlled by the hotel. And If I want it any cooler to open my window. And you have to pay for internet useage at this hotel. Read moreGenuine Hotels.com guest review
"The worst service I've experienced ever"
Nothing for nothing and very little for a half penny.Genuine Hotels.com guest review
We have to change to different room of the same grade after the first day of our stay. We felt that the bed sheets had not been changed when we moved in. The shower head was leaking and the carpet was old. After our complain, we were changed to a much better room which we were happy and stayed for the remaining 3 days.Genuine Hotels.com guest review
"decent hotel, good value"
overall a good value for the price. generally nice hardware - has everything you need: safe, coffee/tea kettle, hair dryer, bath robe, etc. conveniently located; friendly staff. the service could be improved in the areas of putting the guests comfort first; housekeeping can be kicked up a notch - the bathroom floor was a bit dusty. bedding is acceptable […] but not high quality. disappointed that they charge for internet and local calls. Read moreGenuine Expedia guest review
Hotel change its room rates easily, at the same day asking the same room rate, different courter person gives different prices.When you booking is one price, then after two days stay,if you want to stay two more days the price will be doubled.Genuine Hotels.com guest review
"A Descent Stay!"
The hotel itself is unremarkable. I find the cleanliness of the hotel rooms a bit under par. Overall service is okay, definitely not a 4 Star Hotel. I would stay there again only if the price is competitive as in my case it has been. Many other hotels in the area commands twice as much. The hotel is well situation on one of the main arterys of Shanghai. […] There is an airport bus that goes straight to Pudong airport that stops right across the street, in front of KFC. If you think the area around the hotel lacks food joints... well, you're wrong! The big building across the street, over the over-pass has a food court on level B2. You will be amazed with the selection they have there! Underground subway station is next to that building as well. Read moreGenuine Hotels.com guest review
"I will stay there again next time"
I stayed there for 18 nights and I was happy with it. The location is excellent: close to sub-rail system and many bus routes, close to shopping mall and close to many restaurants. The room was clean generally and quiet even my room is next to street. The hotel staff was nice and helpful. All my requests were met. The breakfast was like dinner, a lot […] of selections and all you can-eat. I did not eat there because I just can't take that much in morning. There is cafe and Chinese restaurant on side too. It was listed 4 stars on Expedia but it is more like business hotel. The only complain was the aircondition was not working because they don't turn on it in Novemver by city regulation. It was very warm and humdit weather(unseasonal) in Shanghai when we arrived. I will recommaned to everyone. Read moreGenuine Expedia guest review
"Nice hotel near TaiKang Lu--great value!"
This was a nice place to stay, especially for an extended stay. The suites are very clean and comfortable--just like a furnished, one-bedroom apartment. We LOVED the fact that there was a bottled water dispenser there in our room (as opposed to how most hotels give you just two small bottles of water every day). The only strange part was that even though […] there was a full kitchen, there were absolutely no dishes or cooking ware. It's always nice when hotel kitchens have at least some standard things, but this had none. It did have a washing machine, however. Nice. Read moreGenuine Hotels.com guest review
"We love our staying in Shanghai"
It feels like home. So convenient. I will stay there again!Genuine Hotels.com guest review
we had a great stay at this hotel, the room was clean and comfortable, the staff helped us with the various things we needed.. friendly and helpful from the time we arrived to the time we checked out. we rented the dishes we needed to coof with and it was only about $6 usa ,so very reasonable price for the cookware while we were there I would reccomened […] this hotel for the price.. we had the 2 bedroom suite and it was very roomy. Read moreGenuine Hotels.com guest review
"I wil never stay there again!!"
I wil not rate them for a four star hotel!! And it is time for them to do a big renovation!!Genuine Hotels.com guest review
One word " pathetic "Genuine Hotels.com guest review
"Close the Metro and tain zi Fang"
Not very Clean, bed bugs in my friends rooms, cigarette smell everywhere even if the rooms are non smoking. Positive side, the beds are comfortable and the view from my room was nice!Genuine Expedia guest review
"Affordable hotel service apartment"
Overall experience in this hotel is good. Hotel staff is helpful. This is not a new apartment but it is well maintained. It is clean and comfortable to stay in. I will come back again.Genuine Expedia guest review
Good accessibility but not clean.Genuine Hotels.com guest review
"Good for local people not good for international"
Very poor service. They will reducible you if you're there. There are staff standing around but will never show you where your room is upon cheki-in. Asked where the metro station is and the answer is "we're not sure". But the station is two blocks away!! The room greeted me with a long hair right on the bed.Genuine Hotels.com guest review
Twice they have lost my reservation and you are on your own even when you a confirmation noGenuine Hotels.com guest review
"Great value for reasonable price"
I read a lot of different comments before my stay at this hotel, some good and some bad ones. Regarding to my own stay, it was really a pleasant surprise, especially the cleanness of the room, the bottled water available every day, and the comfortness and overall the location. Everything is very close,it will only take you minutes to the attractions […] with metro! Xuhui tree-lined boulevards starts on the other side of the street of hotel. Read moreGenuine Hotels.com guest review
"Very plain rooms"
We stayed in a business suite with a full kitchen, but with no dishes or cutlery. The rooms were clean but stark. No internet available unless you had a Chinese mobile phone. Very little in the way of direction in getting to our room which was in an adjacent building. Had to climb a lot of stairs to get across road to get to the metrGenuine Expedia guest review
Hotel is good. But while booking was informed wifi was free in hotel. But actually when we arrive it was on chargable basis. This is the first time I came across where wifi is chargable. Generally all hotel give wifi for free.Genuine Expedia guest review
Disappointing...staff are rude and impatient, especially those who are trying to speak in basic mandarinGenuine Expedia guest review
I rent an apart with kitchen, but no pots and pan or dishes at all, no microwave, nothing to do any kind of cooking at all. No washer and dryer, not convenient at all, they want you to use their service that for me I think is expensive. The bed was very hard, so if you have a little back problem, it's not for you. The kitchen was not clean at all, we […] have been told that they don't clean it, it suppose to be the customer to clean it, but our was dirty before we get there and we didn't use it at all. Hotel amenities are very few, and internet is not free at all Read moreGenuine Hotels.com guest review
Hotel location and reception was good. Cleanliness and smell from toilet have a long way to go.Genuine Hotels.com guest review
On arrival it seemed decent enough. However when we got back to our room after a day out seeing the sights we discovered a filthy cleaning rag had been left on our suitcase. The shopping district they claim to be in is great if you are keen to buy a second hand washing machine. Thumbs down from Australia.Genuine Hotels.com guest review
"Very nice hotel"
Everything is so close. Nice location.Genuine Expedia guest review
"Run down, cold lobby, dirty, and under staffed."
The hotel is really run down. First room was awfully dirty and the shower had small nuts and bolts on the shower floor. I went to the manager and she was responding as though she thought this was normal and there was something wrong with me. This is not a 4 star hotel. Not at all. Wake up yahoo. You ripped me off. Do not stay here, it will ruin your […] trip. Read moreGenuine Expedia guest review
great location, but the service was a bit poor, i might go back again.Genuine Hotels.com guest review
"Comfortable Room, decent location"
Room was extremely comfortable for myself, but a family may have been a little squished. Giant shower, cheap WiFi (with a max limit) and about a 15 minute cab ride from quite a few tourist locations (Shanghai Museum, Casino, French Concession etc) as well as about a 5-10minute walk from the line 9 metro.Genuine Hotels.com guest review
"great location, hotel staff friendly + helpful"
location is very good - walking distance to many popular areas. rooms were clean + beds comfy (our room on 32nd fl had great view of skyline). staff allowed us late check out (2 pm) without extra charge. staff in coffee shop logged me into their internet free of charge every morning as rooms didn't have wireless service.Genuine Hotels.com guest review
Best value hotel in ShanghaiGenuine Hotels.com guest review
"Hotel was ok"
Hotel was OK but staff spoke very little English, no wifi and we were kept up all night due to rowdy people on our floor. Room stunk like smoke.Genuine Expedia guest review
"not a bad hotel"
Everything was really very perfect expect that stupid hotels.com people still did not change wrong location on the map despite several comments about it.Also the English address is incorrect so no chance in finding it on google maps. You need to copy and paste chinese address in maps then it will show up real location. Otherwise hotel was good value […] for money Read moreGenuine Hotels.com guest review
"In Rmb-350 this is the best hotel in shanghai"
I think the amount which I pay for the room it's 350Rmb. This is the best price to stay in shanghai, I stayed in business deluxe suite, the room is quite big along with the kitchen, but that kitchen is useless because no gas and no utensils are in the kitchen, but have a washing machine over there, so if you wants to wash your clothes you can, the rooms […] are clean, the location of the hotel is very good, it's not so far from the bund, the Pizza Hut and McDonald is just located in front of this hotel, but the major problem is if you wants to order some food in a hotel restaurant they really don't understand English, but the food is really good. So overall this is the best place to stay in shanghai. Read moreGenuine Hotels.com guest review
"it is only a three star hotel."
the hotel staff is not that professional and polite. she even lets customers go to the room which is not yet clean. the safety of the hotel is the other concern. the door is always open that every can enter the hotel room area.Genuine Expedia guest review
"Cheap and convenient"
After spending 45min trying to find the hotel (due to incorrect map details from hotels.com) I finally made it to the hotel lobby.My first impression was the utterly depressing and boring greeting from hotel staff. They most certanly didn't make me feel greeted nor special. Anyways, rooms are clean. I specifically asked for a NON SMOKING room which […] I actually got, big surprise! Comfy yet firm bed, loved the duvet! Otherwise I didn't spend that much time in the actutal hotel. Shame there's no wifi in rooms. But if you're desperate for wifi you can easily solve your urge for the internet by going to the lobby cafe downstairs.Great place if you're just looking for a room. 2 metro stations within a walking distance, also close to Tianzifang which is a lovely little area. I'd recommend this place. Read moreGenuine Hotels.com guest review
"Select the deluxe suite and it is great!"
The hotel is just 5 min walk to the train station, which leads to my favorite location in Shanghai, Tianzhifang. This is a residential building converting to hotel. However, everything is good except the hotel is a bit dated. With this price, I am 100% satisfied. Will stay here again.Genuine Hotels.com guest review
rayfont hotel in very good location. close to train station and food COURT.I Willbooking same hotel at next vocation.Genuine Hotels.com guest review
"Cleanliness of room"
I found a bug on my bed the first night I arrived. Then I complained and they change me the room with a one located many floors up. But the daily cleaning of this new room was low level. Do not ask anything to the hotel reception, because they do not know anything they are not able to explain and they will not help you.Genuine Hotels.com guest review
"Good location, comfortable stay."
Location of hotel is good, plenty of shops and places to eat around. Subway entrance only a 2 minute walk away. Rooms were comfortable and fairly clean. Bathrooms need some servicing with water leaks. Staff are able to speak enough english, however, can be improved. Good for a business trip.Genuine Hotels.com guest review
"No waterlilys in the pond (ah, "pool")!"
Good stay. But surprising that there werent' any water lilys in the pond - aka pool. "Gym" is also an euphemism. Dirty, old machines and rotten entrance. It is not a 4 Star hotel. But the rest was ok, concierge a bit overworked and also very basic Chinese. But good value overall. I do recommend it and I would stay there again. Not for being fuzzy, […] though. Read moreGenuine Expedia guest review
"good area, ok rooms, no wifi"
its in a popular area, and close to Xintiandi which is great! But the only way one gets wifi is in the kinloch cafe downstairs, otherwise they fail to mention they have ethernet cables in your rooms. In order to get wifi at the cafe, you must have a chinese telephone number, otherwise you can try to ask one of the waitresses for their's.. As for the […] TV channels in the room, they have HBO, big time life saver Read moreGenuine Hotels.com guest review
"Rayfont had potential but turned out disappointing"
Coffee stains on bath robes. Flies in the room? Smoke smell in non smoking rooms.Genuine Expedia guest review
""Downtown" in name but far from the action"
The hotel is arranged as four aged tower blocks and we were allocated a room in block 3 about 100 metres walk through the rain from reception. Each tower block then turned out to have several elevators, each one rising to just four rooms on each floor with no interconnecting corridors between these groups of four rooms. It took us three trips up to […] the 25th floor and back down with all of our baggage to find our room, initially with little help from the concierge/bell boy who merely waved us towards the nearest elevator. When he did come up with us, the room was OK although it had seen better days and we had requested a non-smoking room, but it had obviously been smoked in some time in the past as it smelt of ancient smoke. Despite being named "Downtown" and claimed to be located in the French Concession, the Hotel is very poorly located with the only apparent concession to the French being a patisserie a long way down the street at the entrance to the nearest Metro station. Luckily, once at the Metro, it was relatively easy to negotiate the city. Read moreGenuine Expedia guest review
"convenient location, but not much service"
The hotel is conveniently located for all purposes. The room itself is not big, but it's ok with all the facilities needed onsite, including kettle, free tea bags and complimentary water. The problems are: shower is not powerful enough with unstable temperature, especially for the room on high floors. And there's no free complimentary WIFI, which is […] rather inconvenient. All in all, location is great, room is Ok, but service is minimal. Read moreGenuine Hotels.com guest review
False information regarding wifi The hotel doesn't have wifi at all and we need to pay for wired Internet in the room.Genuine Hotels.com guest review
"you get what you pay for."
we stayed during the low season and were lucky to have a corner room (balcony , that opens to a wide view) and had no neighbour next door hence rather quiet, as well as bright. For the tariff we paid,ie discounted, we were very happy to have a budget hotel that was 12 minutes ' walk from the MTR, shops ,food courts and restaurants (cheap and fine dining) […] at the doorsteps. However the smell of cigarettes were in most public areas, the hotel room door was no barrier from outside conversation ,no wi-fi and the room was very small yet compensated by an exceptionally large bathroom. Read moreGenuine Expedia guest review
"Convenient hotel for a business trip"
My biggest problem is the hotel does not have proper signage so it was difficult to find. The room was nice and clean. Staff were friendly. The hotel is located close to the metro.Genuine Hotels.com guest review
"convenient location and near to subway"
It was quite a pleasant stay, except housekeeping service wasn't thorough enough to dust table top in the bedroom and bathroom counter.Genuine Hotels.com guest review
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