Paid for the room online and was surprised when I also had to pay a $50 deposit. Now I can understand the deposit if there was a mini bar in the room but there wasn't. It's been 5 days since I state there and te deposit has not been refunded yet. The room was smoking which is fine but it had a moldy mildew smell to it. If it hadn't been for the casino […] I would have felt like I was staying in an overly priced cheap hotel. Nothing spectacular about the room or the property. Read moreGenuine Hotels.com guest review
The stay was good enough for a get away! The buffet was awful!!Genuine Hotels.com guest review
We stayed for the weekend to attend a Mardi Gras Ball. The hotel was a good deal for the price and location was great. Room was good as well. My only complaint was the smell of cigarette smoke as soon as we got off of the elevator even though the casino was quite a distance away.Genuine Hotels.com guest review
"We loved it!"
Our stay was great, the staff was friendly, the rooms were nice and it was affordable.Genuine Hotels.com guest review
"poor room n worst food"
The room we pd $200 for had no blankets: on the bed, in the closet, nowhere. There two sheets on the bed; thats it. Plus the bed was very uncomfortable. I have stayed in profoundly better rooms for half the cost. As a matter of fact, the next night we went to the Country Inn n got a suite for less than half what we pd at the grand. Now the food - the […] buffet cost $57 for two at dinner. It reminded me of Shoneys a lot: dry,tasteless food...a complete waste of money! The only redeeming factor was the wonderful, friendly, helpful staff! Read moreGenuine Hotels.com guest review
""We can offer you only a smoking room.....!!!""
The whole idea of making reservation is to ensure you will get what you want. Apparently the Biloxi hotel have not heard about it. We asked for a non-smoking room because we have 2 little kids, however, at the time of checking-in, at 11:30pm – we were informed that we will get a smoking room instead!! All we were asking was to get the type of room we […] asked but we were told it is impossible. We asked to talk to the manager – and she was even worse. She was kind enough to cancel our reservation if we wanted. Yeah, right, at 11:30pm when the kids are extremely tired after a long drive – we were not even thinking about it as an option. What a mistake!!!! We should have taken that offer – it was better to sleep in the car than in the room we were given. What a nightmare….!!!! If they can’t promise you a non-smoking room when you asked for it --- they DO NOT WORTH it… STAY AWAY!!!! Read moreGenuine Hotels.com guest review
Loved It! Could've Been A Little Cleaner, But Still Nice!Genuine Hotels.com guest review
"Very nice stay"
The hotel was very nice kept and well appointed. Rooms were clean and the views were nice. There is still some construction or deconstruction going on behind the hotel but it didn't spoil anything for us. Some amenities offered should have been free to encourage your average traveler such as the Internet. I can't remember the last time I paid for Internet […] but I'm sure it wasn't $10.95 a day! and the snack bar was quite expensive, considering the offerings at the Buffet(nearly rendering the snack bar useless). But overall we enjoyed our short visit and would happily consider it for another stay. Read moreGenuine Hotels.com guest review
A+++Genuine Hotels.com guest review
"Where's the view?"
Fine except we never get a room facing the gulf!!!We only get a room with a back of resort view.Genuine Hotels.com guest review
Great upgrade and serviceGenuine Hotels.com guest review
"only thing bad was construction going on accross s"
great stay,out door hot tub was nice on a cool dayGenuine Hotels.com guest review
We booked pet friendly KING size bed in December, when we did not bring pet were asked to change, we agreed to change to a room w King size bed, and it was two doubles. Did not remain, and secured a room elsewhere with King size bed. Cancelled the massage, carpet had stains. Won't come back to the Grand in Biloxi. We were misinformed at initial booking […] the room would be King sized. We tried to get that room back and we were told it was not King size to begin with. Read moreGenuine Hotels.com guest review
Hotel was clean. Conveniently located. I thought the rooms were small. CHARGED FOR INTERNET AND FOR A REFRIGERATOR. RIDICULOUS!!!!Genuine Hotels.com guest review
We booked and paid for a double room but when we arrived, after confirming that choice we were given a key. When we opened the door there was a king bed. I called down and they told me they were full and that was all that was available. I said that I had prepaid extra for two beds as I was with a friend. The managers attitude was basically like 'so […] what'. I will never stay at this hotel again. Also, they have room service at weird hours. Read moreGenuine Hotels.com guest review
The stay was great would do it again. When we checked in they did not have a reservation for us 2 room 4 adults from your company. It took over one hour on our sell phone with oner of your supervisors to get our rooms.Genuine Hotels.com guest review
Overall good, casino has a small slot selection.Genuine Hotels.com guest review
IT WAS AN ENJOYABLE STAY.CLOSE TO MANY EVENTS IN THE CITYGenuine Hotels.com guest review
Great place to Stay. Great people to help you.....they set me up in a suite ...I would highly recommend this Hotel to Anyone!!!!Genuine Hotels.com guest review
The check in was quick, they met all my requests. the room was very modern & clean. taxis were hard to get b/c it was a busy night but the bell service worker called the casino limo to bring us to our destination. that was a nice treat! overall it was a great stay! would definitely come back.Genuine Hotels.com guest review
The hotel was nice, clean and professional.Genuine Hotels.com guest review
"Good place to stay!"
I would highly recommend this hotel. I have found very affordable rates on Sundays or during the week. The service is good, the rooms are clean, and you can't beat the price if you looking for a nice place to stay without the high prices.Genuine Hotels.com guest review
"On my way to Texas"
I was nice and clean. I did not like the fact that I had to contact Hotels.com in order to get checked into my room. They wanted me to have a fax of my reservation number sent to the hotel. I was tired and had to stand there at the counter for an hour after driving for 11 hours. I really like Hotels.com but this was something I have never experienced […] with them. Read moreGenuine Hotels.com guest review
"could not have been better"
Everything about our stay was perfect. Could not have asked for any thing more. Room was spotless and every one was so nice. Had the buffet while we were there and it was the best we have ever had. Every thing was fresh and hot . I wish we could have stayed longer .Genuine Hotels.com guest review
"the good the bad and the ugly"
the good- clean room friendly people my wife hit a small jack pot the bad nickel & dime you to death extra charges for a local phone call use of the internet using the fridge bedding was old & showed its age The ugly it took them over 2 hours to pay my wife her winnings we are Canadian they said they did not have the current forms and had to use old […] forms looks like they do not pay many jack pots Read moreGenuine Hotels.com guest review
"Really enjoyed our stay"
Had a very quiet evening and enjoyed our stay .Very clean room.Genuine Hotels.com guest review
"where to saty when it si frezzing"
we hit Biloxi just as freezing weather hit but found everyone in good spirits and providing fine service. It was great to be in a one stop fun place for our stay since it was so cold. The casino was fun and the buffet amazingly yummy. The room was great - comfortable and clean!Genuine Hotels.com guest review
"Very Pleasant stay"
All staff was very friendly. The Grand is a very nice hotel, still recovering from hurricane Katrina but a very nice location. The food in LB's Steakhouse (in the hotel) was amazing. I recommend staying here.Genuine Hotels.com guest review
"Not fancy but a good value"
This smallish hotel/casino property is definitely not Vegas but does provide a good solid clean room in a good location right on the gulf for a cheap price. The attached parking garage is very convenient and safe, and higher rooms facing the gulf offer a good view. The 2 for 1 buffet on Mon and Tues is a great value and the gym is well equipped, if […] small. The only issue is that there are BIG floodlights on the west side illuminating the building at night, but they shine right into the rooms, making drawn curtains necessary. Read moreGenuine Hotels.com guest review
"It was okay"
somewhat disappointed with staff?! Bar tender was rude and didn't waited for 10 minutes while she went in some back room before we finally left. Ordrred room service and we had to call twice to get it. Worst part: @9 am, got a knock on the door "Housekeeping." My husband responded, "No thank you." Her response, "Um, you know checkout is at 11?" RUDE! […] Why is housekeeping telling us when checkout is, especially at 9am? Never ever will I stay here. .. Oh yeah and there was mold all over the shower curtain. .. ewe! Read moreGenuine Hotels.com guest review
Satisfactory, however lacks upscale dining options. Be aware that a $50 deposit is required even though room charge was prepaid through hotels.com. WIFI is available but at $11.50 per day.Genuine Hotels.com guest review
I expected more amenities from a 4 star hotel. Everything in the hotel was too expensive. Coffee was undrinkable. Will not stay here again.Genuine Hotels.com guest review
"My overnight stay at the Biloxi Grand"
I had the best night at the Grand Casino. I was offered an upgraded suite, loved the quality suite. Great customer service too!Genuine Hotels.com guest review
"Ice storm Jan. 28"
We arrived the day of the ice storm. Several employees had to stay overnight and others couldn't get through to work on the 29th. It had little effect on the service we received except that the buffet was closed for breakfast and it was quite cool between the hotel lobby and casino floor. The hotel staff managed amazingly well for the conditions. Great […] job and great stay. Read moreGenuine Hotels.com guest review
It was entirely satisfactory and will stay again.Genuine Hotels.com guest review
"Casino was great and close to all locations."
Loved it so much we will go back soon... won in the casino. Food at the Buffet was excellent...ate there every night because of the variety. Overall excellent....ThanksGenuine Hotels.com guest review
"Room was not ready!"
We arrived at the hotel at 8pm at night to check in and the front desk told us they were under staffed so our room wouldn't be ready until 9pm. 9pm AT NIGHT!!!!! Are you kidding me??? So we finally got checked in and got to the room only to find it still slightly dirty on the nightstand and bathroom floor. We had a connecting door through which we could […] hear every word our neighbors were saying and evidently they were smoking because it was coming in underneath the door and stinking up our entire room. Needless to say, we will not be back. Read moreGenuine Hotels.com guest review
"perfect place for a get-a-way"
Not a thing to complain about. Had a great time and will be back one dayGenuine Hotels.com guest review
"Amazing hotel and a wonderful experience."
All of the hotel staff with whom we had any interaction were pleasant, smiling and courteous.Genuine Hotels.com guest review
"Friendliest Staff in Town"
Exceptionally good hotel for the price. Everyone we encountered from the hotel staff, bartenders, waitresses, casino workers, and parking attendants, were the most cheerful, polite and enthusiastically friendly I have found any where. I will definitely stay at the Grand again when visiting Biloxi.Genuine Hotels.com guest review
"The grand bilioxi"
Was awesome. Staff very friendly. Rooms so clean. Bed pillowtop so soft. Great night sleepGenuine Hotels.com guest review
"Past its time."
The Grand is definitely showing its age. I got an incredible rate in a last-minute sale but if I would have added the other essentials I wouldn't have bothered. The channels are only a dozen on the television and some of them are not clear. It costs for Internet. a 411 call costs a dollar! I didn't pay for Internet, and although the hotel was clean, […] I wasn't satisfied overall. Read moreGenuine Hotels.com guest review
"Cement slabs for beds."
If you like a hard mattress this hotel is for you. I am a memory foam bed owner so I think I am ruined for any other bed, but pillow top beds advertised here are hard as cement. The slots are tight but staff was very nice. It was too cold outside to enjoy the heated pool and jacuzzi but they looked awesome. The lunch buffet was better than the dinner […] buffet. Monday and Tuesday they offer buy one get one free lunch and dinner buffets so my husband and I ate lunch for only twelve dollars. Casino is smaller than others in the area. All in all it was a great value for $37.00 per night Sunday thru Thursday but January is the off season. The only reason I won't stay here again is the hard beds. Read moreGenuine Hotels.com guest review
"No view and bed pillow top gave me a bad back ache"
The restaurant staff walked away and never checked on us or our needs and the food was terrible for the price...played in the casino all denominations of money and never saw one win after 2 days...we had a terrible time and would never recommend staying at the grand....next time we visit we would stay at Beau Rivauge where you get treated decent...Genuine Expedia guest review
"Close to most sites"
My wife, son, and I drove 3.5 hours to the coast to go to the mall and to eat snow crabs. We stayed at the Grand and enjoyed it--the room and staff were excellent.Genuine Hotels.com guest review
overall satisfied..Genuine Hotels.com guest review
Rooms and service were great I recommend this hotel for anyone who just needs to get away for a couple of daysGenuine Hotels.com guest review
"Not worth the cost."
The floor was dirty and sticky on the carpet. The buffet was too expensive for the quality. They charged $25 per person, including a 13 year-old, for the dinner buffet that only had a variety of fried foods!Genuine Expedia guest review
An old hotel with a facelift.Not all of the staff were courteous,especially in the casino.I think my overall displeasure with the hotel was the inconvenience of any personal needs such as a mini fridge,or microwave.Genuine Hotels.com guest review
"close to everything"
I had a great time. Enjoyed sightseeing and gambling in the casinosGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )