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4 * for what? - No swimming pool - No breakfast included, I am not sure what went wrong here. I searched and booked for Bed & Breakfast. When we turned up in the morning, staff claimed we didn't have BB included. It is not just us, there was another two families had the same issue. One of them walked out. - It takes 10 mins by bus to get access to telephone, […] you ask the staff can I make a local phone call, answer is no. Of cause I will pay for it. - Wifi is there, but not a single public computer. People who doesn't carry laptops no way access internet to print a e-ticket Read moreGenuine Expedia guest review
After reading some bad reviews on the hotel, I was quite worried but when we got there we loved it! If you get one of the front rooms like we did u can see Disney, and the fireworks at night it was amazing! Staff couldn't have been more helpful and the rooms were lovely. Only just got back and want to go again! Your free shuttle into Disney is good […] also as it drops you right at the enterence. Read moreGenuine Expedia guest review
"Great for families"
This was our second stay. The first time was 2 years ago and was pleasantly surprised. Instead of the minibus they now have a large coach for transfers to and from Disney. Rooms are split into two with the kids on sofa beds and the adults in the main bedroom. Will go again and the breakfast was delightful.Genuine Expedia guest review
"Very Nice Hotel Only downfall was the bed"
The hotel was clean and quite everything was tidy its also a perfect location for disney land , free shuttle bus to and from the park and main shopping mall. the only disspointing thing was the bed it was suppost to be a king size bed instead it was two singel beds pushed together to make one big one , this was a problem as it would move apart in the […] night. Other than that i would stay here again and its a great hotel!!! Read moreGenuine Hotels.com guest review
"Good for families - ideal for Disney"
As the hotel is a 4-star it was clean and the staff were very helpful. It's very close to Disneyland and a shuttle bus is provided to take you there and also into the town. It might help if they told us when the pick-up times had changed in advance - we ended up left for half an hour at one point with nowhere to go! The hotel has an Aqua centre next […] door - don't be fooled as this isn't actually part of the hotel so when you pay this isn't included. It cost 50 euros just for two people to go swimming so beware. We were due to be picked up for our flight at 4am and so we expected to be able to check out, however, there were no staff to be seen and the front doors were closed so I had to wedge them open so were could catch our transfer. Had to leave the key unattended on the desk, therefore it isn't a 24hour reception. Above all I would definitely recommend it to families who wanted to go to Disneyland. The breakfast included in the price was lovely. Disneyland itself is a complete rip-off however! Read moreGenuine Expedia guest review
"Fabulous family hotel for Euro Disney"
We had a great time. Room even had a hob, microwave and fridge which is awesome for a family. Staff very friendly and all spoke English which was a bonus. They even provide a coach that goes to and from Disney so you can avoid paying the 15 euro parking!Genuine Hotels.com guest review
"Ideal location for Disneyland"
We stayed here for 3 nights when visiting Disneyland Paris. Location is excellent - only 10 minutes from the park & there is a frequent shuttle service from the hotel which goes to the Park, plus the local shopping area. Only criticism is that we arrived late-ish in the evening and there was nowhere that we could get any food in the hotel. We did eventually […] find the local hypermarket, but it was not ideal with a tired toddler in tow! The room was ideal for what we wanted, but there were a few small issues which the management could look at to make the hotel stay even better (eg.leaky shower, broken light - nothing major!). Read moreGenuine Expedia guest review
"Good hotel close to DLP & Spa (brilliant if open)"
Lovely room with good kitchenette facilities. The room was very clean. Asked for twin beds but got a double bed - wasn't happy as my 12 year daughter sleeps all over the place. Slight leak from the above room which leaked on top of the kitchen wall cupboard but the staff had put fluffy towels on top of the cupboard before we arrived so there was no […] disturbance from the leak. Separate toilet/cloakroom. Separate bath and shower cubicle in the bathroom. The suites are in a quiet area, so good if you want to get away from everything but I mean everything. The only thing nearby is Spa Aquatonic which is directly next door, which is really convenient but was closed! I was disappointed that Spa Aquatonic was closed for the week as I wanted a spa day and this is why I booked into Parks & Suites - only found out the day before as I phoned the hotel to see if I had to book in. Went to Val D'Europe instead for a good shop staying well away from the designer outlets which are VERY expensive (realised that when I visited before). The suites have a good shuttle bus service that takes you to Val D'Europe (7 - 10 mins) and Disneyland Paris (10 - 15 mins). Runs every 30 - 45 minutes and is prompt. There is a timetable which is useful. Picks up at the back of the IMAX in Disney. The daytime driver was very friendly and informative. The two Receptionists on arrival were very friendly and helpful but the receptionist on the following morning was quite rude. Would definitely stay again. Read moreGenuine Expedia guest review
"not so good"
not worth the moneyGenuine Hotels.com guest review
"Fell well short of our expectations"
We had to wait 3.5 hours from the advised check-in time before we had access to the room. Once in we found dirty dishes in the broken dishwasher. We were offered a replacement room but the hotel did not assist with moving the luggage. When we accessed the replacement room we again found dirty dishes in the dishwasher, dirty socks in a drawer and rubbish […] in cupboards. There was also a damp drain smell throughout the room. We were told that there were no other rooms available. We disposed of the rubbish and socks and washed the dishes, but had to pick up dishwasher detergent form reception. We had to constantly air the room by leaving all windows open. During our stay, service to our room was hap-hazard and incomplete. We did not feel that the staff were looking to resolve the problems to our satisfaction. Given the relative young age of the hotel, the over all condition was very disappointing. Read moreGenuine Expedia guest review
The hotel was in a great quiet location with a free bus into the shopping centre and Disneyland. However, when we arrived at around 10pm with 2 young children, we had to queue for a ridiculous amount of time and eventually got the keys to our room. However, we had booked and paid for a superior room (2 beds and 2 baths) and were given a ground-floor […] 1 bed and 1 bed-settee cheaper apartment. We didn't unpack, but went to try and get the room we had reserved and after waiting yet again (now 12 midnight) were told that they had nothing available that night and would sort it out in the morning. After returning from Disney late afternoon, we were this time told the room hadn't been cleaned. After we complained bitterly, they reluctantly gave us our superior room on the top floor. This hotel is beautiful but needs more reception staff to deal with all the clients. Read moreGenuine Expedia guest review
"Ideal Place to Stay for Euro Disney"
Room was clean and there is a shuttle service that runs every hour to the parks and the shopping centre. Most of the staff struggle with english but managed to muddle through with broken french !Genuine Hotels.com guest review
Definitely not a 4 star. Very basic but good location and shuttle service to parks. Breakfast awful and nothing seemed fresh. Service not great either.Genuine Expedia guest review
"A Great Value Hotel"
We had a great stay. The shuttle bus service between Disneyland and Val d'euope was invaluable. A Great Value Hotel. The Suite we had was excellent - so handy having a Fridge/ Freezer, Microwave and Dishwasher, especially as we have a young family.Genuine Expedia guest review
"Good value for money"
It was a pleasant stay, but do not get carried away with its 4 star rating. It isn't! I wonder how these stars are awarded to hotels in France and which body monitors or awards these ratings. The hotel has polite and helpful staff, good service and decent rooms. Best thing is rooms have small kitchen with microwave, dishwasher, kettle and tea/coffee […] maker. Very handy. Shuttle service to disneyland and Val de Europe shopping centre was an add-on. Read moreGenuine Hotels.com guest review
"Family of 4 off to Disneyland"
If you are off to Disneyland stay here! The rooms are amazing and very big. Free shuttle bus which takes 6-8 mins. An excellent place (even has a spa).Genuine Hotels.com guest review
"basic, comfortable and a good base for disneyland"
hotel was fine. rooms well equipped, basic but ideal for a stay at disneyland. however, the shuttle bus was not very frequent and there was no timetable just 'every 45 mins' which didnt really tell you anything about when the next one was due. quite a way from the local shops - 25 mins walk or the infrequent shuttle bus, so get all your food before […] you arrive at the hotel. otherwise a good base. kitchen came equipped with microwave, hotplate, fridge with freezer compartment and dishwasher. Read moreGenuine Expedia guest review
"Good location for disney not paris"
the hotel was really nice, very clean and helpful staff members. free shuttle service to disney land service and near by shopping centres,restaurants and train staton. i will definately recommend anyone to go stay at this hotel,you will not be disappointed.Genuine Hotels.com guest review
"Dream Castle stay 15-19 Feb 2012"
The hotel is well situated for Euro Disney being about 5 minutes away in the free shuttle bus which operates very regularly. We never waited more than 15 minutes (during half term week so quite busy). The rooms are spacious and clean and the breakfasts are good - includng hot and cold foods (cereal to full English). The only complaint we have have is […] that something was stolen from our room (nothing valuable, but that is not the point.) We reported it to the duty manager who investigated it and rang our room (not that we could operate the messaging sevice on the phone). On checkout we asked what had happened. The cleaning staff had denied taking the item (obviously) and beyond that the reception staff didn't seem to be bothered. I suppose that they did do what they could, but their attitude might have been more sympathetic. Just don't take anything valuable with you. To add insult to injury, on the last morning my son left his favourite toy dog in the breakfast room and once again it disappeared. Not the staff I am sure, but other parents! If they knew the upset this caused, they wouldn't want it for their own children. Otherwise a good hotel choice. Read moreGenuine Expedia guest review
"Park & Suites Prestige Val d'Europe : Fabulous"
We arrived Saturday afternoon, and found the hotel easily - it was well sign posted and the directions on the website were accurate. The hotel is in a great location - nice and quiet but only a few hundred yards from the Val d'Europe shopping centre and about a mile from Disneyland Paris. The area is spotlessly clean and well kept. The hotel was fantastic, […] better than expected. The staff were excellent, pleasant, helpful and spoke perfect English. The room was great, with sliding doors between the bedroom and the lounge, a well equipped kitchen, tv and wifi. It was a beautifully furnished room and even had a small balcony. The shower was powerful and there was also a large bath. There is a free shuttle bus to Disney which we took on the first day, but be warned,not everyone is polite and some barge onboard. The shuttle bus to Disney took 5 minutes, and dropped us off just outside, very convenient. In the mornings the shuttle is very busy, but they run every 15 mins to allow for this. We only had to wait about 15 mins in the pm for the return trip. I would certainly recommend this hotel to anyone who wants to visit Disney, the val d'Europe centre or even Paris as there's a RER station at both straight into Paris. Read moreGenuine Hotels.com guest review
"Don't take it"
Shuttle service is worst, i wont go againGenuine Hotels.com guest review
"Not staying there again"
Impossible to find if you dont know the area. bed was so uncomfertable we could not sleep. the bed had collapsed in the middle. the doors are not secure and a toddlers could let themselves out. Staff are not helpfull. It took us 30 minutes just to find our room and when we did the entrance door was locked so we had to go back to reception and que up […] to ask someone to let us in. Read moreGenuine Hotels.com guest review
"Last minute booking"
I travelled with my WIfe and Daughter and Grandson aged six. Booking in was painless and our suite on the ground floor was excellent. A small but adequate kitchen, a lounge area with bed settee and a seperate bedroom. The bathroom had a bath and a large walk in shower with the W.C separately situated off the entrance hall. The t.v had a movie channel […] that you select the language on. Whil,st the hotel is a little isolated the free shuttle service to Disney and val de Europe was frequent and reliable ( 10 minutes to Val de Europe, 15 minutes to Disney). We picked up a brochure for park and suites hotels across France and we will certainly be using them again in the summer. Read moreGenuine Expedia guest review
"Staff behaviour ruining an acceptable package"
Everything reasonably acceptable but non-caring staff makes this hotel non-recommended. Free shuttle to/from amusement parks very unreliable and staff could not be bothered. Hotel name change during our stay (!) resulted in waiting in the cold and rain open space for more than 1 hour with a handicapped child getting wet.Genuine Hotels.com guest review
Very nice hotel, quite out of the way from main town, but quiet neighbourhood. Very impressedGenuine Expedia guest review
"hotel is far from town but near disneyland"
This hotel is clean but very far from town . If you take taxi to town ,the taxi fees is very expensive the taxi fees can book another night stay at other hotel.Genuine Hotels.com guest review
"Quality hotel shame about slow reception service"
This hotel can either be used as a hotel or self catering apartment. There is a resturant and bar on site but we did not use. The check in was very slow and shuttle service can get busy. The hotel is located in a quiet area but you need to either use a car or the shuttle to get to the shops or Disneyland Paris. The hotel is very new and in good condition. […] The room was comfortable, well maintained, clean and had sufficient space. I would absolutely stay at this hotel again and recommend it to others. Read moreGenuine Hotels.com guest review
"very clean and beautiful room! but but .."
Hotel room is very clean and beautiful design.. we were very pleased.. But when u are going you need take with you coffee and tea.. Lobby is really small and not comfortable. they have some cars to take shopping centre and disneyland but they are not bus, just 8 people cars.. you can wait a lot.. Location is not very easy if you are not driving .. And […] also if you driving you really need to know where you are going :) ( takes us to to go shopping centre almost 20 minutes , should be 5 minutes ) if u want very nice and relax room i recommend but location i am not sure :) Read moreGenuine Expedia guest review
"Park and Suites Prestige - spacious and very clean"
I stayed here with 2 others in October 2011. We had a deluxe appartment which had one kingsize bedroom and a twin bedroom as well as a lounge with a sofa bed, so ample accomodation for the three of us. Also, two separate bathrooms made it quick to get out in the mornings. The shuttle bus was difficult to find on arrival, but it can be picked up outside […] of the imax cinema, on the roundabout. The rooms are very well equipped, however, no kettle! We had one meal in the hotel during our stay, very disappointing - wouldn't use the restaurant again and there is no other restaurant nearby without returning to val d'europe or Disney - which sometimes feels a big effort after a long day. I would highly recommend this hotel for it's spacious and clean accomodation and friendly reception staff, however, not the food! Read moreGenuine Hotels.com guest review
"Park and suites"
Lots of flies in the rooms. Toilet had no sink in. No help with transferring luggage to the room. Shuttle bus unreliable in the evenings - sometimes waiting up to 50 minutes for it to arrive. Limited options for vegetarians on hotel menu. Rooms otherwise clean and big. Comfortable beds. Kitchen facilities good.Genuine Hotels.com guest review
We stayed in the deluxe suite and found it very comfortable for a family of five - 2 adults and three children below the age of 7. All in all, we enjoyed our stay, with close proximity to La Valle designer outlet, Val d'Europe Mall and, of course, Disneyland. The downsides were the service - our room was never cleaned, but the beds were made (sheets […] not changed) on a daily basis and we found front desk staff to be polite, but unhelpful. Still, I would recommend this hotel for families visiting Disneyland Paris. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good hotel for visiting Eurodisney, far cheaper than a Disney Hotel."
The staff were pleasant & helpful. The room we were first offered had not been prepared, so we were upgraded to a larger suite with 2 separate bedrooms. Bedding, bathrooms & kitchen were all clean, but the floors were not clean, being generally grubby with dust, clothes tags, golf tees etc. in corners - not the end of the world but takes the gloss off […] what would otherwise be a good room. Small kitchenette - only lacks a conventional oven, but otherwise perfect for preparing breakfast and snacks. Take tea-towels and dishwasher tablets. Parking is ample, but unless you get a space at the front you will be parking in the large, unlit, parking to the rear of the hotel - probably not an issue given the hotel's relatively remote location. Great location for visiting Eurodisney - we came for 3 nights after being in Paris for a few days, spending two full days at Disney. We used the shuttle bus service once - in fairness it is only a pair of 7 seater VW minibuses, so not really able to cope with the peak of demand. We caught a taxi back on the first day (15 euros) and took the car the second day - a 10 minute drive. We parked in the main Disney car park (again 15 euros) but with tired children at the end of the second day wished we had parked in the multi-storey adjacent the attractions to the front of Disney which is far closer (and possibly cheaper). We will probably go again to Eurodisney in a couple of years, and would stay here without any reservations. Read moreGenuine Expedia guest review
"Value for Money Hotel"
The hotel was very clean, bed very comfortable and the personnel very friendly and efficient. The only weakness was that there was not any room service late night and most passengers arrive very late and they expect to have something to eat. I hope hotel management to think about having a 24 hours room service.Genuine Hotels.com guest review
"Park ande Suites Prestige Val d'Europe"
Not sure if this hotel is worth for the amount we pay...the safe in the room wasn't working, so that we had to take all the valuables with us all the time!!!!!!!!and wen we complained about this no one seems to be really bothered, and just said all the instructions are in there (of course we read the instructions)...staff in the front office wasn't […] competent enough to deal with their customers...we had to wait another half an hour to check in(bearing in mind with a small child waiting longer is hard enough...), but of course the check out timing should be precise!! nxt time we'll be trying another hotel for sure.... Read moreGenuine Hotels.com guest review
"do not choose this hotel..."
there is no body there to help you with suitcases and no body care about you and no body to bring a single tissue box for you. when i was staying the ac (Air conditioner ) was not working at all and they did not care about it and they said it will work next week ,no restaurant in the hotel just bed and break fast .and totally far from Disney .... and […] more to say . Read moreGenuine Hotels.com guest review
"Will definitely be going back!"
Staff were very helpful, polite and cheerful. Rooms absolutely brilliant, way more than you'd need for an overnight stay. The shuttle bus picks up directly in front of hotel and drops off at Disney Village approximately every 35-45 minutes.Genuine Expedia guest review
We stayed at this hotel for value and the convenience of the shuttle service. The room was spacious but the bathrooms were small in overall comparison. There were limited in-room amenities but free wired internet was helpful. The shuttle service can get quite busy and there is no crowd management during busy periods, which can tarnish the experience […] somewhat. Overall the staff were helpful and again, given the price paid, we were not expecting too much. Would recommend this hotel for those seeking better value (than the Disney hotels) and have a bit of time to stay around the parks (as convenient as the shuttles were, they did add a considerable amount of "travel" time). Read moreGenuine Hotels.com guest review
"FIVE STAR+ WITH FREE SHUTTLE TO DISNEYLAND..."
We made an excellent choice in 'Park Suites'. Upon arrival Monika made us feel most welcome at the busy Reception. Mohammed at the Bar was a star! The Junior Suite was ideal for our family stay. We looked forward to returning to our Suite as it was so spacious, comfortable and spotless. Park Suites Drivers Steve and Phillip who operate the free shuttle […] into the nearby village centre and Disneyland could not have been more pleasant, helpful and courteous to our family. The free shuttle allows an easy transfer to the hotel from Disneyland TGV SNCF station only 10 minutes from Charles de Gaulle. I have to mention Monika again on Reception, who managed to understand my broken French and happily assist us way and beyond our expectations in excellent English! Overall, if you are arriving with a young family and without a car at Disneyland for a short self catering break or a longer stay then Park Suites tick all the boxes. Every 30minutes your Chauffeur Steve, Phillip (Speaks fluent Japanese!) will whizz you in very comfortable mini-bus shuttles to Disneyland, shopping, Restaurants, RER Station, SNCF-TGV......Brilliant, just like having your own car and Chauffeur outside the Hotel entrance on standby. Having a Rental Car at Park Suites is not essential. We are looking forward to returning to Park Suites as soon as possible! Read moreGenuine Hotels.com guest review
"Very good location for Disney."
Very enjoyable overnight stay. Great service with the free taxi service to and from the station/Disney. The only downfall was the hotel getting the room incorrect. I had specified a double bed yet had two single beds in the room, after a converstion with the hotel reception, they kindly changed the room.Genuine Hotels.com guest review
"Very happy with my choice"
Being borderline obsessive compulsive in regards to cleanliness, so I took a very long time to select where I was gonna stay. I went with park and suites as the reviews on trip advisor were good. Happy I did as it was so clean and deserves its four star status. Staff were friendly and spoke English, including the shuttle drivers. The shuttle was free […] and catered for each guests needs locally, which I used daily to Disneyland and the mall. Great experience Read moreGenuine Expedia guest review
"Cant wait to go back"
Was very impressed with this hotel. Cant wait to go back. rooms were very clean. Sometimes you look online at hotels and they are nothing like the pictures when you arrive, but this hotel was nicer than the pictures. There is a free shuttle which took us into disney and into the shopping mall. The shuttle would pick up every 15 - 20 minutes. If the […] shuttle never arrived, we would make a quick call to the hotel and they would send 1 out to pick us up. Overall.. very impressed with this hotel and would recommend it to others. Read moreGenuine Expedia guest review
"Highly recommend- great hotel"
Stayed at this hotel for two nights in March and was extremely happy with the choice. It was great value for money and both the room and hotel were very modern and exactly what we needed. We had a kitchenette which was great for preparing own breakfasts and lunches also. The hotel had a free shuttle service to Disney but also took us to the station […] and to the nearest shopping centre, Val d'Europe, for free when requested so we we're very pleased with this. There was a supermarket there so we stocked up on food (the hotel bar and breakfast was quite expensive, the only down side). Located approximately a few minutes drive from Dinseyland, would highly recommend this hotel and have no complaints at all. Read moreGenuine Hotels.com guest review
"Would go back in years to come."
Hotel was ok, not 4* standard. Breakfast was ok but not worth 16 euros. Pity the staff do not explain how to use the heating when the thermostat is in the bathroom. Not a normal place to put a thermostat.Genuine Expedia guest review
"Nice, Convenient to Disney"
This hotel is just a few kilometers from Disney and very close to the Paris RER train line. It's a little bit of a drive from CDG airport (~25km) but easy with a rental car (or by cab from nearby Val d' Europe train station). Pros: 1. The hotel is clean, the suite had a full kitchen with all utensils, cookware, and dishware. 2. It is a fairly spacious […] place as well and a new hotel. 3. It is very close to Disney without paying the premium price of staying on site at the park hotels. Cons: 1. No 115V outlet in the bathroom for a shaver (or ipod charger) was available, so if you have U.S. equipment, have a 220V charger with you. 2. The breakfast buffet at the hotel restaurant is expensive and small, even by Euro standards. It is much cheaper to eat near the train station or at Disney (or buy your food at the local Auchon supermarket at Val d' Europe and cook it yourself). Read moreGenuine Hotels.com guest review
the hotel and facilites were very good. the only problem was tha tit is not on any map/gps system we had. drove around for a while in the dark. it is in a n area of land being developed and you think you will never find it. however that only detraction, receptionist riendly and the rooms, we had junior suite very well equipped, so close to disney and […] shopping at val d europe. would happily recommend, very nice bathroom too. Read moreGenuine Hotels.com guest review
"Ok and reasonable value, but I wouldn't go back."
I booked this hotel for four nights for my wife and I to stay somewhere in a mix of Disney and Paris. First the location. We drove so from the hotel it's a 5 minute drive to Val d europe and then onto the train for a 45 min ride. The train service is good but pricey, and not quick. The hotel is new and because of this, there is nothing to do nearby […] so a car or taxis are essential. It is very close to Disney and ere is a free shuttle bus to take you there. Next the hotel. The hotel is new, so as you would expect the finish to the rooms is of a high standard. We stayed in a studio apartment. The room was great, and the bed the most comfortable I have slept in in any hotel. There is a flat screen tv on the wall but only a couple of English channels, but agin you don't go there to watch tv. The bathroom had a double shower and separate bath which was a nice surprise. The one problem we had was that the air conditioning didn't work, and as it was 36 degree, the nights were more than a little uncomfortable. There are reviews on here of people complaining about service of the staff and other bits. Make your own judgement of course, but my experience with the staff was one of lies and evasive actions. For this reason and this alone, I would recommend you find another place to stay. The hotel told me on day 1 the air conditioning was faulty, on day 2 it needed time to cool down cause it had been set to heating. Turned out it doesn't work and never has. They shouldn't lie. Simple. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"goede service, prima bedden"
PrimaGenuine Hotels.com guest review
Отель обшарпанный, на автобусе не уехать и не доехать до диснейлендаGenuine Hotels.com guest review
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