Overall an excellent hotel with clean and comfortable rooms and good service. One should just be aware of few things: 1) The restaurant next door is VERY expensive so, if this is a problem, expect to drive 2-3 miles to town for dinner. 2) There is no Pizza delivery, really! No place in the area will deliver. 3) This was my biggest gripe, - I personally […] found the pillows extremely uncomfortable. This made it hard to sleep. I am not being picky here, I travel all the time for work. The pillows ARE uncomfortable, and there is no choice of different kinds. Yet, having said all that, I would have a hard time to give this hotel a negative rating because everything else was really good. Read moreGenuine Hotels.com guest review
"Mediocre at best"
This was our second stay at this hotel. The hotel has a nice location but offers little else. The staff was unpleasant and unsociable. There was a problem with the deadbolt on our door. When we called to have it fixed, the front desk clerk basically laughed and said "Don't worry, no crime happens here," and left the door as it was. We will not be staying […] at this hotel again. Read moreGenuine Expedia guest review
The staff went out of their way to make sure we were comfortable!Genuine Expedia guest review
Was an overnight stay so didn't immerse me or my kids into what the hotel offered. They enjoyed the accommodations and pool. Although they thought the pool was a bit on the tiny side.Genuine Expedia guest review
We enjoyed our stay except for the wedding party guests. Please be aware that this hotel property includes a wedding reception facility. The location was very quiet until the wedding guests started returning to their rooms. It was very loud from 10:00 PM to 2:00 AM on Saturday night. Our stay on Sunday night was great. I would stay at this hotel again, […] but I would make sure there was not a wedding at the same time. The front desk staff was friendly and the housekeeping staff did a great job. Read moreGenuine Hotels.com guest review
"Quiet and comfortable"
The room was amazing. I wish the pools were a little warmer but other than that it was beautiful.Genuine Hotels.com guest review
"Great place to stay"
Room was way better than I thought it was going to be. Clean and updated all around. Awesome pool. Nice people. Def would go back.Genuine Hotels.com guest review
"Close to Skiing (4 miles) at Okemo Mountain"
Excellent Stay. Nice pool, nice hot tub, and the service of hotel staff was great. This is probably the best accomodations near Ludlow VT's Okemo Mountain Resort off the actual mountain.Genuine Hotels.com guest review
Was a differnt experience. We booked online and saw this beautiful castle on a hill and then got to the hotel and found out that castle only had 12 rooms, a very highend resturant and spa. Our room was down below in another building with many other rooms - was a nice hotel, room was clean, quite and big and they upgraded us to a suite with fireplace […] and kitchenette, so that was very nice. However I would prefer to be in the old wordly style of the castle and not the new, modern, hotel building - it was fine and worked well - just felt decived and did not get what we paid for. Yes I would go back but just for a weekend trip to ski - good location near Okemo. Was very kid oriented as well and the pool area/hottub was more like a playground - not my idea of relaxing once off the mountain. Cheers Read moreGenuine Hotels.com guest review
"Close to Okemo"
A pleasant stay but definitely not as beautiful as the pictures on line lead you to believe.Genuine Expedia guest review
"Nice facility / Staff & GM lack accountability"
I had booked and prepaid for my reservation with a Friday check-in and Sunday checkout. The hotel called me on Saturday am asking me to remove my belongings as I had a Saturday checkout. The front desk staff as well as the GM asked me to return to the hotel to resolve the issue. I told them that I booked with Expedia and I had paid thru Sunday. The […] GM told me that their records showed a Saturday checkout and that I needed to deal with Expedia directly. He further explained that it was my problem to resolve since I booked with Expedia and not theirs. This showed a complete lack of accountability. I believe that part of a GM's role is to resolve issues like this on behalf of their customers regardless of how the reservation was booked. I am a single Mom and was skiing with my 3 children. When I explained to the GM that I was not taking time out from my ski trip to resolve an issue that he should be handling, his response was - That's Terrific, Fantastic. I found this attitude very rude and condescending. I felt that he did not believe that I had a reservation thru Sunday. As soon as I sent screen shots of my reservation, his attitude changed, but he never apologized. The GM did say that he would contact Expedia, however, he never called me back to confirm the issue was resolved. Simply a lack of accountability and poor customer service. Read moreGenuine Expedia guest review
Hotel was great, not far from mountain or town. The only thing that didn't make sense was there is no restaurant in the hotel, well there was but it had been closed for sometime. But the rooms were very nice, the pool and jacuzzi was great, definitely recommend.Genuine Hotels.com guest review
Should have room wifi for the priceGenuine Hotels.com guest review
"Nice place to stay if you go skiing in Okemo"
The hotel is clean, close to the mountain. We were upgraded from a room to a suite for the same money. That was excellent! The suite had a king-size bed in a bedroom, a queen sofa-bed and a twin pull-out chair both in the living room. That was perfect for my two kids, ages 14 (girl) and 5 (boy). The room was clean; the housekeeping was excellent. Every […] day they made our beds, provided clean towels, did the dishes in the dishwasher. The hotel has an indoor pool and the jaccuzzi. There is also a spa a few minute away (walking); they charge $15 per person to use the facilities, i.e. sauna, outdoor heated pool. I wish that was complimentary. We never had breakfast at the hotel; we cooked breakfast. Overall it's great and I'll definitely come back if I get a suite for the price of a room Read moreGenuine Expedia guest review
"We Enjoyed our Stay"
We rented a house in Ludlow for 3 nights with a bunch of friends but I had to arrive a day late and told my girlfriend we would stay an extra day at a hotel. We found The Pointe at Castle Hill Resort and enjoyed it a lot. It met our expectations for a one night stay. Clean and comfortable room, indoor pool with a hot tub, and just an overall pleasant […] appearance when we walked into the main entrance. It's about a 10 minute drive to Okemo Mountain, which isn't bad considering your mostly driving on a slower traffic road through the town. I would definitely consider staying here again. Read moreGenuine Hotels.com guest review
"Nice hotel for family stay close to the mountain"
Nice hotel for a family stay, close to the mountain resort. We got upgraded to the suit which was very nice and helpful. Rooms were clean and room service was in time and good. Would be happy to stay there again!Genuine Expedia guest review
"Nice clean hotel close to ski areas"
a nice stay with a pool and game room for kids. The food was terrible at breakfast and the other restaurant was way too expensive for families. Wanted to check out the spa but wasn't sure if it was open.Genuine Expedia guest review
Nice stay very clean, loved the Pool, if one improvement could be made i would say add Free wifi, it cost $10 per night unless you use in the lobby.Genuine Hotels.com guest review
Very comfortable and reasonably priced - would definitely stay againGenuine Expedia guest review
"dropped ceilings and loud heater"
A few beefs here: first, the heater in the room was so loud that we turned it off and then woke up freezing. The ceilings in the room are dropped (like in an office) - bad style and something you don't see on the web pics. Also, given the heater situation, I wanted to check out after one night (had booked two and paid in advance) but they would not […] refund me so I ate $240. Read moreGenuine Expedia guest review
"Close to Okemo."
Nice hotel, nothing special. I arrived right after Xmas and am sure it is their busiest and most expensive season. Room was clean. Mattresses were very soft and could use replacement. Indoor pool and hot tub were a nice touch after skiing. Continental & Buffet breakfast were extra charge but well worth the convenience.Genuine Expedia guest review
"Everything was good"
Nice, clean hotel about 5 minutes from Okemo. An upgrade from your typical hotel. Very clean and comfortable room. Not super up to date but not dated at all. If you're looking for a good place to stay near Okemo without paying an arm and a leg, you can't go wrong here.Genuine Hotels.com guest review
When I saw the website it showed a beautiful picture which we found out upon arriving was up on a hill. I really felt deceived because the room we they gave us was down at the bottom of the hill more like a hotel then picture we saw. If I had known the difference I may have decided to book the one on top of the hill. This was the first time my husband […] and I had gone away alone in 10 years and needless to say I was so disappointed with our 2 night stay as this was the honeymoon we never had. I really wish we could receive a 2 night stay free at the castle up on the hill as it will probably be several years before we can go away again. Read moreGenuine Expedia guest review
We stayed in the King Suite Rm 268. It was a 3 rm apt fully equip kitchen. Front desk very helpful and friendly. Would highly recommend.Genuine Hotels.com guest review
"Wonderful Hotel in a Charming Rural Setting"
Pointe Castle is divided into two facilities. Both are clean, warm and wonderful. We stayed in the basic mid-range hotel and enjoyed meals in the luxury early 1900's Mansion. We would highly recommend this pet and people friendly resort to anyone looking to visit the old-world charm of rural Vermont and New Hampshire while relaxing with totally modern […] amenities. Read moreGenuine Expedia guest review
"Unexpededly beautiful property in a remote area."
The staff were very helpful and the hotel was spotless. Would definately stay here again. Great Restaurant just down the road too!!Genuine Hotels.com guest review
"Airconditioning not working in the Suite Room!"
1. The room was nice, clean and well set. But the air-conditioning was not working during our 2 night stay in the hotel. It was disappointing after paying so much for suite room. Hotel staff conveyed their hearty condolences when we complained about the issue - "We apologize, we cannot fix it as we have placed an order to replace the air conditioning, […] but the part wont come today." 2. The bathroom lock was not working. It was pretty annoying. Read moreGenuine Expedia guest review
"Girls night away"
Enjoyed our stay. We were just there for 1 night, but the hotel met our expectations. It was very clean, which is very important to us. Plenty of restaurants in the area to choose from also.Genuine Hotels.com guest review
The hotel was in good condition. It should be considered a 3 star facility. The room was large and clean and the bedding was comfortable.Genuine Expedia guest review
"Not picture perfect"
The photo online is the nicest part of the resort!Genuine Expedia guest review
"We will be back!"
The hotel exterior was a bit out dated however the rooms were very nice. The grounds of the hotel, spa and castle restaurant were beautiful. The pool and hot tub outside of the spa were beautiful and clean. The inside pool was nice as well. The restaurant was super expensive so we chose to go down the road to Sam's restaurant. The food there was amazing. […] Tried to go back to the castle restaurant for breakfast and all they offered was a continental for $9.95. So again we went a little out of the way to Vermont Apple Pie for an amazing breakfast. Well worth the 20 minute drive. Read moreGenuine Expedia guest review
"Expected a lot better for the price."
It was a last minute reservation, and based on the pictures we expected a unique experience. Instead it was a tired old motel room.Genuine Expedia guest review
"Great place to stay"
It was a very nice hotel, good prices and great location for skiing. My fiancé and I had a great timeGenuine Expedia guest review
Overall, a very nice hotel, conveniently located to Okemo, Ludlow and other points of interest in southern Vermont. Plenty of amenities for kids. The pool was a bit small and the hot tub didn't work very well. One critique of Hotels.com: It listed our suite as having one king-size bed and one queen. The queen was actually a pullout couch — not a problem […] for our 3-year-old. However, had we booked the room with another couple, this would have been a major problem. Read moreGenuine Hotels.com guest review
"Convenient to town and very comfortable stay"
Very nice hotel (The Pointe). Other than the ice machines not working, the hotel was great. I would most definitely stay here again.Genuine Expedia guest review
"great hotel in general!"
The beds and pillows were very comfortable! Very clean room and bathroom!Genuine Expedia guest review
"Close to Okemo"
Super close and convenient to okemo. Hotel part was dated, but clean (didnt venture onto spa side) - staff was friendly and helpful. Hotel is family and pet friendly. Can't speak for the food as we didn't eat there but I thought the buffet was overpriced considering there are some good breakfast options in town.Genuine Hotels.com guest review
great hotel for couples and families. can't beat the ski package!! nice indoor pool and jacuzzi as well! will def go back.Genuine Expedia guest review
"Hotel was great, breakfast very poor"
The hotel was excellent and convenient to Okemo for skiing. They run a shuttle at the weekends.The breakfast was very poor and service likewise. Breakfast is buffet style hot and cold. We sat with several dirty plates while 3 servers chatted with their backs to us. Half way thru breakfast, without the offer of more coffee we were offered the check. […] Scrambled eggs were fine, bacon and sausage limp, pastries stale. 7-8 years ago the breakfasts here rivaled the Hatchery in Ludlow with "make your own waffles". While we will stay in the hotel again, no more breakfasts. Read moreGenuine Hotels.com guest review
Expedia staff sugested upgrade to suite. Wonderful reccomendation and was great improvement to stay.Genuine Expedia guest review
"my review of the pointe at castle hill resort"
My family of 4 stayed here to ski at Okemo in January. The location of the hotel is very good...only a 5 minute drive from the base lodge. And it was clean and fairly quiet. There were a couple of problems, though. For one, the heat didn't work very well. Our room temperature never got over about 60 degrees despite having the heat at "full blast". And […] it wasn't a really cold day by vermont standards (about 25 degrees during day). Also, there was basically no hot water after we skied. Only tepid water for showers. Not good! Read moreGenuine Hotels.com guest review
"Great for overnight, close to Okemo"
We stayed one night. The room was clean and comfortable. The room temperature was a little warm. The breakfast in the hotel cafe was a little overpriced for what was offered and the quality of the food. Front desk staff very nice and helpful. We did not use the pool, spa or other services.Genuine Expedia guest review
Very nice hotel except that everyday when we came back from skiing our room would be freezing, and the heater didn't really appear to do anything. Nice hot tub, pool, game room, lobby, and location for skiers.Genuine Hotels.com guest review
This was a wonderful experience, my daughter and I stayed only one night but wished we could stay longer. The massage was wonderful, the room was large and clean, the bed was comfortable and the staff was very friendly. I booked the massages before we got there and then received a $25 gift certificate towards it. That was nice. Overall it was a wonderful […] night!! Read moreGenuine Expedia guest review
"-good value... if u overlook tired lobby"
room was great and appeared newly renovated..... larger than typical.. lobby - carpet and appearance was a little outdated and looked a little tired, but room condition was great... front desk service was great..Genuine Expedia guest review
Hotel is clean but very basic service for that price range . They did not provide much towels in swimming area and Breakfast is not included, whether other hotels in that area has all these facilities . I would not go again for these reasons but hotel room is clean and comfortable . we stayed in suite room.Genuine Hotels.com guest review
"Looks are deceiving"
When we arrived the outside of the building is definitely deceiving...does not look like the picture, but once we opened the door to our room it was very nice! Besides that, we really can't complain, besides that there is nothing to do in the town at night.Genuine Hotels.com guest review
"Wouldn't be worth the full price"
Nice enough hotel but online,looked and sounded a bit more special than it turned out to be. We were glad we hadn't paid the full price. We were too tired to go out to eat on the first night and the info offered a take out menu from their restaurant, which we assumed meant room service. But no, we would have had to drive or walk round to the restaurant […] and fetch it ! That's fine if the price of the food reflects it but it wasn't cheap and they added a tray service fee even for you to collect it !! So we drove a mile down the road to SAMs steakhouse......highly recommended. The hotel itself was ok for what we paid. Read moreGenuine Hotels.com guest review
"Average hotel, beautiful location"
The hotel itself and its amenities are fairly prosaic. I would compare this hotel with a Holiday Inn or similar quality establishment. I expected a bit more based on the pictures, but the hotel was clean and the staff was friendly. Our room was, again, an average hotel room with two double beds, a flat-screen TV, and a tile bathroom with ceramic surround. […] I have no complaints about the quality of the furnishings; I suppose I just expected more in the way of uniqueness (perhaps my own fault). As for the surrounding area, the Vermont countryside near the hotel is breathtaking and well worth the drive. The hotel restaurant, situated in a turn-of-the-century castle atop the hill behind the Pointe hotel, is also picturesque and offers quality dining at reasonable prices ($45-50 per entree with an appetizer and salad or soup). In short, the hotel itself is an adequate lodging destination in order to experience some of the finest scenery in the United States, especially in the fall. Read moreGenuine Hotels.com guest review
Was surprised that the side door was not secured. Also thought it was overpriced even with the Hotels.com discount. Folks at the front desk were polite but did not present a welcoming presence. The room was clean and met our needs. However, there was nothing special about the room. The outside does not match the inside.Genuine Hotels.com guest review
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