Sofitel Galaxy Nanjing - Nanjing

The hotel is excellent. Even though it was under innovation when I was there, the staff handled everything very efficiently and was very helpfui. The room was comfortable. The buffet breakfast was very good, and compared well with those in other five-star hotels in China. In short, I would be happy to go back to it next time I visit Nanjing.

Genuine Hotels.com guest review

Very nice hotel. The only bad thing was the toilet. They had to plunge it twice a day. Management and staff were very friendly and helpful. If they fix the plumbing it would be perfect.

Genuine Hotels.com guest review

I have stayed at this hotel many times before, and always been pleased. The Hotel is under renovation and should not have been kept open during remodeling. It was a really bad experience.

Genuine Hotels.com guest review

This was the worst Sofitel I ever stayed in. And the worst 5-star hotel I stayed in China (of over 20 5-star hotels). The hotel is under serious renovation, but this was not announced on the Expedia site. One has to take two elevators to get to one's room. The reception desk is on 46th floor. There is, believe it or not, no bar in the hotel. There are […] no bell-boys at 8 p.m. to take luggage from the taxi, only chattering women standing around. At the reception desk on the 46th floor, the women in charge are polite but absolutely ignorant and incompetent. None are from Nanjing and know nothing about the city. That the famous Yangze bridge is a double-decker is news to them. They are unfamiliar with distances to Purple mountain and have never heard of Sun Yat-sen and his famous mausoleum there. Kind sweet ignorant girls undoubtedly paid minimum wages. The hotel manager is the rudest person I have encountered in any hotel in China in some 30 trips in any kind of hotel category. Again, cutting corners. Disappointing, all round. Read more

Genuine Expedia guest review

The hotel staff was very kind and room was clean and nice decor for the price who is planning travel to Nanjing...I would hilghly recommend for who want to travel to there;however it's not convinent to subway...talk 10 minute by walk.

Genuine Expedia guest review

The hotel is beautiful. All that you'd expect from a Sofitel. It's a bit far from the major "things to see in Nanjing" and a long walk from the metro. It's an easy cab ride but cab drivers don't really like to stop for Westerners!

Genuine Hotels.com guest review

Excellent room on the 32nd floor, but we can still hear the construction noise at the bottom of the hotel. I guess this is why they lower the price.

Genuine Expedia guest review

Very impressed with the hotel, I had a couple of issues which were not unexpected with the heating, but overall the hotel was clean, staff was friendly and it was situated fairly close to Hunan street which has a lot of restaurants. It is a little bit of a walk to the subway but taxis are fairly cheap so it is not an issue

Genuine Expedia guest review

Everything was 1st class. Really no knowledge of Nanjing geography, thus only #4 listing in yr. query form was because other locations better? Employees fr. Asst. Mgr. _____?______ I met to house-keeper of room were excellent in attitude & performance. Strongly recommend location-& chain although only experience in China. Oops, stayed @ Sofitel Hyland […] in Shanghai in '06 also. Read more

Genuine Hotels.com guest review

For the price its a Great stay, very large rooms. Best shower i've experienced in asia.

Genuine Hotels.com guest review

Hotel service was simply great!

Genuine Hotels.com guest review

Location is excellent with lots of restaurant and local food, shops and banks around. Room is not as ideal as a typical five star good grade as compare to Macau and Singapore. Service is not as initiative. Wi Fi not in room instead only available in the lobby. Overall not as bad

Genuine Hotels.com guest review

Check-in was smooth and fast. Kevin, the manager came to greet and welcome us. He introduced some places and give us some advices for us. we are a family of four, two children. He really made our trip a wonderful and enjoyable one. Subway is about 15 mins walk. Carpet has cigarette stains.

Genuine Hotels.com guest review

OVERALL LOVELY EXPERIENCE WHAT IT LACKS IT MAKES UP FOR IN SERVICE

Genuine Hotels.com guest review

This is a nice hotel in a good location in Nanjing. My original room on the south sunny side was too hot at 26 degrees, so had to move to a north-facing room that was more pleasant at 22 degrees - otherwise a good valud for money hotel.

Genuine Expedia guest review

Cold attitude from some receptionists. The service didn't meet 5-star standard and my expectation.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The staff members were extra pleasant. The room was clean, bathroom huge, room a little small because of the 2 single beds, I think. The restaurant was great, both the buffet and the a la carte menu.

Genuine Expedia guest review

Hotel is fine and good value for the money. If you are expecting a hotel that meets Sofitel standards in other parts of the world, however, you will be disappointed. The staff are accommodating and friendly but seem poorly trained. The service was uneven, flowers on the pillow and turn down service one night and nothing the next for example. Location […] is great. Read more

Genuine Hotels.com guest review

I checked into 40th floor, over-looking the city of Nanjing. The highest building in the city, Zifeng Tower was in front of us!

Genuine Expedia guest review

A szálloda borzasztóan lelakott, elhasználódott. Minden kopott, törött, koszos hatású. Reggeli rossz minőségű, választék gyenge. Személyzet kedves, de sokan felkészületlenek, nem beszélnek angolúl.

Genuine Hotels.com guest review

洗刷用品全是欧舒丹的，连洗手盘旁边的小肥皂也是。虽然说不是特别高档，但品质还是比较保证的，这点我本人表示相当满意。房间的插座很多，电子产品多的我们，表示相当满意。空调怎么调都不冷，淋浴间渗水，让整个卫生间满地水。建议枕头要分一个软的，一个硬一点的。还有一点很满意的，就是房间的空间建计，感觉比较隔间。

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

去過數十個城市,第一次寫評價因為這酒店真的太令人無言。 品牌和價錢不多說, 先說服務。我在下車時沒有人幫我拿行李進去酒店, 下午2時check in 竟然和我說沒有房間, 住了2晚只有2位員工主動和我打招呼, 下雨門口的那位服務員說下雨、難打車就沒有幫我堅持打車, 最後我找酒店幫我包車, 回來第一句不是服務怎樣而是你付了錢了沒有... 唉.... 設施方面: 殘舊!被子有破洞 (不只一個) 沙發起毛, 沒有wifi 問前枱借modem 卻說都借光了, 最後只好自己用一百元到珠江路買個, 窗簾透光! 最神奇是浴室沒有門, 只有布簾...而且是透的 幸好我是一個人住... 唉 林林種種, 太多令我覺得這不是一家5星級的酒店!甚至4星也不是!!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

除了外面因為整休道路，亂七八遭外，飯店內部，整體不錯。

Genuine Hotels.com guest review

La chambre était magnifique, immense et très bien décorée. Excellent rapport qualité/prix.

Genuine Hotels.com guest review

positiv: großes Zimmer, großes Bad, schön eingerichtet, sehr großer Pool in der 9 Etage mit Blick über Nanjing negativ: keine Hausschuhe im Zimmer, kein Haarföhn, keine Bar mit Bartheke, verbesserungsbedürftig: im Pool sollten die Toiletten vom Umkleidebereich abgetrennt sein - alles zusammen in einem kleinen Raum

Genuine Expedia guest review

本人於4月3日入住该酒店两晚。整体来说，该酒店水平可达到4星至4.5星水平。房间装修质量和大床舒适度也不错。但是，房间空调设在“冷气”位置，仍然仅出风，没有制冷（中央空调不送冷风），房间温度达到28-29度（C), 投诉后解释说是有冷气供应的， 但同时说，“这个季节天又不热，用不着开冷气吧？”我怀疑酒店为省电，中央空调的制冷功能未开启，仅送风。 国际知名的5星级连锁酒店竟然为省电不提供冷气（即使未到夏季），令人失望！

Genuine Hotels.com guest review

Wir waren nur für eine Nacht in dem Hotel. Das Hotel liegt sehr zentral mitten in der Stadt und man kann zu Fuss sehr gut die Innenstadt erkunden. Das Zimmer war sehr grosszügig und schön, allerdings zeigen sich einige kleine Mängel (Duschkabinentür schliesst nicht richtig, Abfluss in der Badewanne konnte man nicht öffnen), die aber nicht ins Gewicht […] gefallen. Der Service war super, sehr freundlich und zuvorkommend. Für einen Aufenthalt sicher zu empfehlen, wenn die kleinen Mängel nicht stören. Read more

Genuine Hotels.com guest review

Für einen chinesisches Hotel zwar okay, aber nicht der 5 Sterne Service wie beschrieben, es ging - entgegen der Beschreibung - weder die Klimaanlage (war immer über 25 Gradim Zimmer) noch gab es internet im Zimmer, die Kabel hingen aus der Wand, auch nach der 3 Reklamation hat sich da leider nichts getan, schade. Im Hotel leider vergessen Dinge werden […] auch nicht nachgeschickt oder informiert. Für den Preis zwar okay, aber es wird auch in Nanjing bessere Hotels geben. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I enjoy to say at this hotel and will recommend to other guest.

Genuine Hotels.com guest review