All hotels in Warrenville, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here28351 Dodge Drive, Warrenville, IL, 60555, United States of America, ‏‎855-239-9477
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.4 / 5Excellent

Score breakdown (from 290 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.6
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4.0 / 5Excellent
"One night getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was clean and we had a nice view. The front desk guy was okay but could have been a little more welcoming.
Genuine Hotels.com guest review
1 night romance trip Mar 27, 2015
Carmen N
US
4.0 / 5Excellent
"Family visit"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
One night stay close to family. Check in was easy the staff was pleasant there was warm cookies and beverages available. Room was clean.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our location and staff met your needs during your trip. We know that you have a lot of choices when you travel and we appreciate your business. Thank you Lou DeMarchi General Manager
1 night family trip Mar 20, 2015
Sandra
US
5.0 / 5Outstanding
"Satisfied!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice and clean! Nice bathroom too!
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that you enjoyed your stay with us. I will make sure to share your comments with the housekeeping staff, and look forward to serving you again in the near future. Thank you Lou DeMarchi General Manager
1 night romance trip Feb 14, 2015
A Traveler
US
2.0 / 5Fair
"not satisfied"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Heating issue in room. Not worth the cost they are charging
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was sorry to hear that our HVAC system was unable to keep your room at a comfortable temperature. I can assure you that we will address your concern, and take action to repair the issue. Thank you Lou DeMarchi
1 night family trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We was in the area for my son birthday party and decided to try out the hilton. Great customer service, clean ,and not expensive. Will definitely be recommending this hotel to family and friends.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that you enjoyed your stay with us, and are willing to recommend our property to your friends and family. We look forward to serving all of you in the future. Thank you Lou DeMarchi General Manager
1 night family trip Feb 14, 2015
relondnah
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfortable hotel near lots of food options.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our facilities and location met your needs while traveling to the Naperville area. I will share your comments with the team and we look forward to serving you again in the near future. Thank you Lou DeMarchi General Manager
1 night family trip Feb 6, 2015
Karen
US
5.0 / 5Outstanding
"A great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was wonderful and very very helpful we were very pleased
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that you enjoyed your stay. I will share your comments with the team. They appreciate hearing that their efforts make the difference. We hope to accommodate you again soon. Thank you Lou DeMarchi General Manager
5 night family trip Jan 30, 2015
Kenneth
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great stay couldn't of asked for better accomodations
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we were able to meet your needs during your visit to the Naperville area. I will make sure to share your comments with the team. Thank you for your business we look forward to the opportunity to serve you again in the near future. Regards Lou DeMarchi
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really like the convenient location, comfortable spaces and rooms, and the friendly staff. Great breakfasts!!
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we were able to meet your needs during your visit to the Naperville area. I will make sure to share your comments with the team. Thank you for your business we look forward to the opportunity to serve you again in the near future. Regards Lou DeMarchi
2 night family trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, friendly staff, clean and comfortably good size rooms, and loved the walk in shower, next trip to Chicago this will be my choice again
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we were able to meet your needs during your visit to the Naperville area. I will make sure to share your comments with the team. Thank you for your business we look forward to the opportunity to serve you again in the near future. Regards Lou DeMarchi
2 night trip Jan 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Enjoyed My Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Front desk receptionist was incredibly friendly. Room was very clean, no issues. The whole building smelled really good. Cleaning staff was very helpful, gave us extra pillows upon request. Occupants in the next room were a bit loud and the walls are a bit thin, could hear a lot of arguing. Free coffee in the lobby was delicious and always there. A number of restaurants nearby. Price was a bit more than I would typically pay, but felt I could tell the difference.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for reviewing our property, I was pleased to hear that our staff and hotel was able to meet your needs. I will share your comments with our team members, they always appreciate the recognition. I hope that we can continue to be your hotel of choice in the future and look forward to serving you again. Thank you Lou DeMarchi
2 night romance trip Dec 30, 2014
Nick
US
4.0 / 5Excellent
"Welcome to the Garden"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was a perfect spot for our planning getaway. The room was spacious and comfortable, and the common areas had many cozy seating areas. The microwave couldn't handle a small package of popcorn and was very slow-- our only complaint. Staff was friendly and attentive. They seemed invested in our comfort. Many places to eat nearby.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we met your needs while traveling to the Naperville area. I will share your comments with the team. We do take a great deal of pride in providing the best possible guest experience. Thank you for staying with us, we look forward to serving you again in the near future. Regards Lou DeMarchi General Manager
2 night romance trip Dec 26, 2014
Judy
US
1.0 / 5Poor
"Beds way too hard!"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel offered what they called an adjustable bed, which was nothing more than a knob on the side. It did nothing to help the softness of the bed. We complained to the hotel more than once, and there was no resolution. I won't be back.
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was disappointed to hear that our garden sleep system did not meet your needs. At Hilton Garden Inn we want to keep our promise to our guests that they should have a wonderful stay. Our core product is a good night’s sleep, and obviously you did not experience that. I would enjoy the opportunity to make this up to you, and hope that we can serve you again in the near future. Regards Lou DeMarchi General Manager
Other trip Jan 1, 2015
Karen
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Front desk service was fantastic! Nice job Rob.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we met your needs while traveling to the Naperville area. I will share your comments with Rob, and I will make sure he is recognized for a job well done. Thank you for staying with us, we look forward to serving you again in the near future. Regards Lou DeMarchi General Manager
3 night business trip Dec 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Xmas stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was very clean and staff very friendly and obliging. Free coffee and evening pastries daily. Enjoyed my stay there and will be back.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we met your needs while traveling to the Naperville area. I will share your comments with the team. Thank you for allowing us to be a part of your holidays, we look forward to serving you again in the near future. Regards Lou DeMarchi General Manager
3 night trip Dec 23, 2014
Jeffrey
US
5.0 / 5Outstanding
"Friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The whole staff was friendly and professional throughout our stay. It was also very clean. The person who checked us in (Bob) was extremely polite and made us feel welcomed from the moment we stepped in
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we met your needs while traveling to the Naperville area. I will share your comments with Rob, and I will make sure he is recognized for a job well done. Thank you for staying with us, we look forward to serving you again in the near future. Regards Lou DeMarchi General Manager
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"outstanding!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They added a personal touch since it was Christmas morning by handling out gifts to the children.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to rate your experience at our hotel. I was pleased to hear that we were able to meet your needs and be a part of your holiday celebration. We hope to serve you again in the near future. Regards Lou DeMarchi
1 night family trip Dec 24, 2014
Denise
US
5.0 / 5Outstanding
"Stayed there over Christmas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly staff Room was clean Good location
Genuine Expedia guest review
Other trip Dec 27, 2014
kate
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The staff was very polite, and the hotel was very clean. The bed was super comfortable! Really enjoyed our stay, will definitely stay again next time we visit Chicago/metro.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we were able to meet your needs while traveling in the Naperville area. We appreciate you sharing your experience with future guests, and look forward to serving you again in the near future. Regards Lou DeMarchi General Manager
4 night romance trip Nov 24, 2014
Matthew
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Liked the late hours complimentary coffee, tea in the lobby!
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we were able to meet your needs while traveling in the Naperville area. We appreciate you sharing your experience with future guests, and look forward to serving you again in the near future. Regards Lou DeMarchi General Manager
Other trip Dec 8, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The primary problem is that the room heating systems don't seem to work very well. Other than that the hotel was fine.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"Stay here!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was clean and comfortable. Everything worked nicely. They even had free wine in the lobby as well as water and coffee.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was pleased to hear that we were able to meet your needs while traveling in the Naperville area. We appreciate you sharing your experience with future guests, and look forward to serving you again in the near future. Regards Lou DeMarchi General Manager
3 night family trip Nov 25, 2014
Russell
US
4.0 / 5Excellent
"Staff vey helpful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The computers in the business room were down, so they were unavailable during our stay.
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property and reporting the issue with our business center computers. Thanks to your comments we were able to act quickly to resolve the issue. Thank you for your business, and we look forward to serving you again in the future. Regards Lou DeMarchi General Manager
Other trip Nov 20, 2014
James
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was clean and the staff were friendly and helpful. Everything was first-rate.
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that we were able to meet your needs while traveling to the Naperville area. I will make sure to share your comments with the staff & thank you for your business. We look forward to serving you again in the future. Regards Lou DeMarchi General Manager
Other trip Nov 20, 2014
A Traveler
US
1.0 / 5Poor
"Bad room"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
They gave us dirty Handicapped room. Noise whole night. Bathroom was dirty.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I was disappointed to hear that your experience was anything less than perfect. I can assure you that we take your comments seriously, and I will take action to make sure that our rooms are cleaned to the highest standards. Please feel free to reach out to me, I would like the opportunity to make this right. Regards Lou DeMarchi General Manager
2 night family trip Oct 25, 2014
A Traveler
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel. Front desk clerk was very friendly. Clean comfortable room. I would definately recommend.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I believe the quickest way to improve guests experience is by listening to direct customer feedback. I was pleased to hear that the accommodations and our team met your needs while traveling to the Naperville area. I look forward to serving you again in the near future. Thank you Lou DeMarchi General Manager
1 night romance trip Nov 9, 2014
Jason
US
4.0 / 5Excellent
"Four stars out of five"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful property, excellent staff. Bob or 'Duffy' at the front desk went out of his way to accomodate us. The 24 hour beverage service in the lobby was an unexpected treat. My only complaint is the acoustics in the room. We could hear the TV and people on both sides of our room talking. We could also hear them talking through the vent in the bathroom. Would I stay there again? Absolutely because the good outweighed the bad.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our accommodations met your needs while in the Naperville area. I will make sure that we take the eime to regocnize Bob for providing meamorable service. The team and I look forward to serving you again in the near future. We know you have many lodging options and we appreciate your business and feedback. Regards Lou DeMarchi General Manager
2 night business trip Oct 29, 2014
Rosalie
US
4.0 / 5Excellent
"Clean and comfortable at a fair price."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel staff was friendly and helpful. The hotel was clean, up to date, and the price was below what I would have expected. I would recommend this hotel.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our accommodations met your needs while in the Naperville area. The team and I look forward to serving you again in the near future. We know you have many lodging options and we appreciate your business and feedback. Regards Lou DeMarchi General Manager
3 night family trip Oct 30, 2014
Paul
US
5.0 / 5Outstanding
"Great Place To Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay restruants close by and easy access to the freeway.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our accommodations met your needs while in the Naperville area. The team and I look forward to serving you again in the near future. We know you have many lodging options and we appreciate your business and feedback. Regards Lou DeMarchi General Manager
2 night family trip Oct 30, 2014
Michael
US
5.0 / 5Outstanding
"You will sleep well just like home!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The bed was very comfortable and the pillows had just enough fluff. Those are usually my 2 biggest critical things that I look for in my hotel stays.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our accommodations met your needs while in the Naperville area. The team and I look forward to serving you again in the near future. We know you have many lodging options and we appreciate your business and feedback. Regards Lou DeMarchi General Manager
1 night trip Nov 1, 2014
Julie
US
4.0 / 5Excellent
"Clean and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was clean and comfortable. Staff was very friendly. The walls are really thin though (so thin i could hear the text message notification of my neighbor's phone) but that was my only complaint. Would stay here again.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our accommodations met your needs while in the Naperville area. The team and I look forward to serving you again in the near future. We know you have many lodging options and we appreciate your business and feedback. Regards Lou DeMarchi General Manager
1 night trip with friends Nov 1, 2014
Lindsay
US
5.0 / 5Outstanding
"great fun getaway!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was our annual weekend getaway. we enjoyed staying at the Hilton last year, so we went back this year.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our accommodations met your needs while in the Naperville area. The team and I look forward to serving you again in the near future. We know you have many lodging options and we appreciate your business and feedback. Regards Lou DeMarchi General Manager
2 night trip with friends Oct 24, 2014
A Traveler
US
5.0 / 5Outstanding
"I Love the Hilton Garden Inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I love this hotel and try to stay whenever I can when I am in the area. It's not only close to family, but close to many restaurants, shopping areas and even a movie theater. I would highly recommend this hotel based on the comfort of the rooms alone.
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that our accommodations met your needs while in the Naperville area. The team and I look forward to serving you again in the near future. We know you have many lodging options and we appreciate your business and feedback. Regards Lou DeMarchi General Manager
Other trip Oct 28, 2014
Carrie
US
1.0 / 5Poor
"Terrible"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
First they wouldn't let me check in because they didn't know the laws in Illinois and told me I had to be 21 (you only have to be 18 in this part of Illinois to check into a hotel and I'm 19). They made me wait around until FINALLY someone realized they could check me in. The room was dusty and cold and I hardly got any sleep due to the hotel party going on two doors down. They were up until at least 2am blasting vulgar music and screaming and stomping around. I only got to sleep when I put headphones in around 2:30am. When I asked the front desk if there was anything they could do, they said no because I booked with Hotels.com and not directly through the hotel. I will definitely not be staying at this hotel again or booking through Hotels.com
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I apologize that you had to wait for some time to check into the hotel, and that your accommodations did not meet your standards. That is certainly not an ordinary occurrence at our property, and I apologize that this happened to you. Please reach out to me at your convenience as I would like the opportunity to make this right. It is certainly not our purpose to waste your time while traveling, and I am sorry that someone on the team had incorrect information regarding age requirements for check in. I would like the opportunity to discuss the situation with you and do what I can to make sure that future guests do not have a similar experience. Thank you Lou DeMarchi General Manager
1 night trip with friends Oct 24, 2014
Caitlin Madden
US
5.0 / 5Outstanding
"Great hotel stay but..... NO MORE FOAM MATRESSES!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything contributed to a great hotel stay experience except for the foam matrews on the bed. Apparently I shift my body position while sleeping. The memory foam matress offered exessive resistance and resulted in many undesired awakenings throughout the night. I will always call the hotel ahead and request a room without memory foam matresses. Thank you reading my comments.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I believe the quickest way to improve guests experience is by listening to direct customer feedback. I was pleased to hear that the accommodations and our team met your needs while traveling to the Naperville area. I look forward to serving you again in the near future. Thank you Lou DeMarchi General Manager
2 night trip with friends Oct 11, 2014
Kenneth
US
4.0 / 5Excellent
"Great hotel stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Really nice hotel, nice room, kind of a little bit noisy, you could hear some conversations in other rooms through the vent in the bathroom. Other than that, the hotel was really nice and comfortable.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that we were able to meet your needs while traveling to the Naperville area. I will make sure to share your comments with the staff & thank you for your business. We look forward to serving you again in the future. Regards Lou DeMarchi General Manager
2 night trip with friends Oct 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I appreciated the friendliness and professionalism of hotel staff. The room was very comfortable and other hotel amenities were adequate.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that we were able to meet your needs while traveling to the Naperville area. I will make sure to share your comments with the staff & thank you for your business. We look forward to serving you again in the future. Regards Lou DeMarchi General Manager
5 night business trip Oct 12, 2014
dd7692
US
5.0 / 5Outstanding
"The Best Room Yet!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for our anniversary. Perfect room, perfect staff !!! Everyone was very helpful and the whole place is clean and beautiful. A peaceful stay close to Naperville.
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I believe the quickest way to improve guests experience is by listening to direct customer feedback. I was pleased to hear that the accommodations and our team met your needs while traveling to the Naperville area. I look forward to serving you again in the near future. Thank you Lou DeMarchi General Manager
Other trip Oct 18, 2014
Reba
US
5.0 / 5Outstanding
"awesome experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a comfortable pleasant stay , breakfast was superb, hotel staff was super awesome. lot of things to do nearby
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that we were able to meet your needs while traveling to the Naperville area. I will make sure to share your comments with the staff & thank you for your business. We look forward to serving you again in the future. Regards Lou DeMarchi General Manager
Other trip Oct 15, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel in Naperville with access to Chicago & OHR"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel convenient to the west side of Chicago Land. Hotel's breakfast offering convenient and alternatives (e.g., Starbucks, McDonald's) nearby. Traffic at three-way stop at Davis (?) daunting at times.
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that we were able to meet your needs while traveling to the Naperville area. I will make sure to share your comments with the staff & thank you for your business. We look forward to serving you again in the future. Regards Lou DeMarchi General Manager
Other trip Oct 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We had a nice stay at the hotel. Sense of arrival was nice. Cleanliness of hotel was great. Staff at front desk were fabulous. I would stay here again.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I believe the quickest way to improve guests experience is by listening to direct customer feedback. I was pleased to hear that the accommodations and our team met your needs while traveling to the Naperville area. I look forward to serving you again in the near future. Thank you Lou DeMarchi General Manager
1 night trip Oct 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is decorated beautifully, has so much to offer (ie; a little bar, coffee area, sitting area, fireplace, mini-store, breakfast, etc.). It is so lovely when you walk in as well- you feel like you're on a true vacation! The employees were exceptionally welcoming and helpful! We've stayed here twice and will stay here lots more! What a wonderful experience and VALUE!
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our hotel. I was pleased to hear that we were able to meet your needs while traveling to the Naperville area. I will make sure to share your comments with the staff & thank you for your business. We look forward to serving you again in the future. Regards Lou DeMarchi General Manager
Other trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Walls were a little thin - I could hear the people in the next room talking, so that was disappointing but everything was great.
Genuine Hotels.com guest review
1 night family trip Oct 4, 2014
Sherri
US
1.0 / 5Poor
"Disappointing getaway"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Went to hotel for overnight getaway. Room was clean, comfortable. The bed was like a concrete slab. Front desk told us there is a dial to change the firmness of the mattress. We adjusted each side. One side softened but was very hard. The other side was extremely firm. After a restless night we decided to leave at 4 am. When we told the front desk, she didn't offer a discount for the inconvenience or to have a manager call us. She did tell us there have been complaints and they were going to change out the mattresses. I wouldn't recommend this hotel to any one. Why go back when the staff didn't do anything so you wouldn't leave unhappy about your stay?
Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville
Thank you for taking the time to review our property. I apologize that your experience was anything lest then perfect, and will address your concerns with the team to make sure future guests have a more positive experience. Thank you Lou DeMarchi General Manager
Other trip Oct 7, 2014
Diakoumis
US
5.0 / 5Outstanding
"Nice place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
First time there and it was very nice and comfortable. Lots of cozy areas around the hotel.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
Heather
US
4.0 / 5Excellent
"Mrs."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We enjoyed our stay very much, every one was pleasant. Loved the interior decor, the soundproofing of rooms, wine glasses and extra towels brought up in a timely and friendly manner & enjoyed the glass inclosed shower. There were a few things to possibly consider. The foyer outside to the parking lot was raised to the lot area. The driveway was slopped for the entrance and exit. Those who carry or roll luggage and parking on arrival, had to pull up their bags over the curb as oppose to rolling it up. There was efficient parking, but none avail on the sides of building for easy access to elevators. When taking the elevator on the 2nd trip up it didn't respond at all. When we looked for stairs there wasn't a directional or sign to indicate where to go. Then the next elevator arrived to take us up. When turning down to go to sleep. The bed was extremely comfortable, however the remote to adjust firmness wasn't working on the right side. In the shower the one shelf to hold hygiene products was placed in an awkward area, too close to spray of shower and couldn't hold a reasonable about of product for our needs.
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
L. Mayne
US
4.0 / 5Excellent
"First time stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice hotel. Needs a hottub. Bar drinks are way too expensive.
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
Judy
US
4.0 / 5Excellent
"Nice Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The front desk staff was very friendly and helpful. We were in and out a lot over the weekend and it was nice to return and find that housekeeping had done a nice job of cleaning and restocking our towels etc. Everything went as we would expect from the Hilton brand
Genuine Expedia guest review
Other trip Sep 23, 2014
Ohio Visitor
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great accommodations. Rob at the front desk understands customer service.
Genuine Expedia guest review
Other trip Sep 4, 2014
A Traveler
US
4.0 / 5Excellent
"Close to outlet mall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed my stay it was close to outlet mall and away from all the traffic. Very clean rooms, hallways, and carpet. I didn't like that we had to travel through so many tolls to get to the hotel.
Genuine Expedia guest review
Other trip Sep 3, 2014
Taylor
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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