The hotel had a very nice environment. The rooms were clean and comfortable. Great place for families.Genuine Expedia guest review
"Good and bad"
Overall, the hotel was nice and even impressive in some ways--pretty, clean, fairly friendly staff and one person who went the extra mile. There were two problems: 1. The noise when the guests above used their bathroom, shower etc. was a bit shocking. It sounded like water was going to pour out of the wall. 2. The elevator had some sort of problem […] that caused it to make a loud sound like drilling when the doors opened and closed, and this went on late into the night and early in the morning. Not knowing what was making the sound, I called the front desk in the wee hours to ask if there was some kind of repair work going on. The attendant explained that it was the elevator and said they were trying to address the problem. No apology--just an explanation and a quick, "Have a good night!" Not cool. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville Thank you for taking the time to review our property. Listening to our guest’s feedback provides us with real time opportunities to improve. I will recognize the staff for their efforts. Thank you for mentioning the fact that someone went above and beyond. This helps us relay the fact that our customers appreciate great service, and our goal is to provide the best service possible. We will also look into the issues that you reported and do what we can to repair them as quickly as possible. Thank you again for your review and we hope to serve you again in the near future. Lou DeMarchi General Manager
"Purpose of a hotel is to get sleep!"
Paper thin walls.....and I mean paper thin!!!!! You can hear anything, anytime, anywhere. This WILL impact your sleep greatly! The elevator doors sounds like a very loud drill, as if they were doing repairs in the middle of the night. This WILL impact your sleep greatly! The whole purpose of a hotel is to get sleep. If this cannot be achieved, then […] no matter how clean, how nice, or the amount of amenities, the hotel shold get very low ratings. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville Thank you for taking the time to review our property. Listening to our guest’s feedback provides us with real time opportunities to improve. I was disappointed to read that your stay was anything less than perfect. I can assure you that the staff and I will look into the issues you reported, and do what we can to get them repaired so future guests do not have a similar experience. Lou DeMarchi General Manager
"Quality of service"
All employees at this hotel that I meet were very friendly and helpful. The front desk was very quick in printing out the best directions for us to the concert as it was during a festival and offer a suggestion to save us time. Food was great at breakfast and host at breakfast was very attentive. I really recommend this hotel and I hope you get the […] same service as we did. Read moreGenuine Hotels.com guest review
Nice location several restaurants to choose close by. Liked having the target at walking distance. would stay there again!Genuine Hotels.com guest review
"Avoid Breakfast lure"
Nice hotel but they mimic the free breakfasts of the other hotel chains. Their breakfast is very mediocre for $12/person. I suggest walking across the parking lot and getting something tastier at Starbucks.Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville Thank you for taking the time to review our hotel. At HGI we do not charge all of our guests for breakfast, we just offer the finest quality choices if you want them for a charge. We do appreciate your business and look forward to serving you again in the future. Thank you Lou DeMarchi General Manager
"Very helpful staff, room was spotless."
They don't have movie channels and breakfast wasn't covered in my room stay.Genuine Hotels.com guest review
This hotel was LOUD! I could hear what I think was the elevator all night long, every time it went up or down. It sounded like a power drill. I could also hear the conversations of the people next to me if we were both in the bathroom at the same time - word for word. In addition, I could hear every single shower they took through the pipes in the walls, […] also woke me up. In addition to all of this, there was no remote in the room and I didn't notice it until I came in at 1:45a, I tried to call the front desk and NO ONE answered. Each time I left for the day, I came back to a terrible chemical smell (that the front desk person could even smell) and had to open the window to vent it out. The second day was way worse than the first. The closest I could come to comparing the smell was like paint thinner. Not my best stay, that's for sure. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville I deeply regret and apologize for the issue which arose during your stay. I assure you, it is neither our standard operating procedure nor our intent that any guest should have anything less than the best possible experience. I am sorry to hear there were noise issues. I can assure you that this is not a common occurrence and I deeply apologize for the inconvenience you experienced and hope that you continue to choose this Hilton Garden Inn for all of your lodging needs while staying in the Chicago area!
"Very nice hotel"
I stayed there because I ran the half marathon in Baravia. It was a very clean and relaxing place to stay!!Genuine Expedia guest review
"It is very good deal from Expedia."
It was a very nice hotel and very clean, well maintained. There is a no complementary breakfast that is the only drawback I would say. Rest of them are really nice.Genuine Expedia guest review
Found the food at the hotel very good and priced reasonably. Other restaurants were nearby and easy to get to as well.Genuine Expedia guest review
"Nice, Quiet, and Central"
Very nice and clean. Well maintained. Courteous, attentive staff. Good breakfast options for the price but this may turn off those looking for a continental breakfast. Pool room and fitness room were spotless. Plenty of parking. Centrally located for those with multiple trips outside the Chicago Metro area. I was able to visit locations in the north, […] southwest and southeast parts of the area with ease. Nice movieplex across the street and plenty of food options. No homeless, ladies of the evening or undesireables bothering you (thanks for the censorship). Will definitely give them my business in the future . Read moreGenuine Hotels.com guest review
"Spotless hotel in clean, upscale business locale"
The best linens and pillows in the business. These are bright, cheerful places to get a good nights rest. This one was in perfect location at the end of a quiet street near our favorite coffee shop and Mexican food. If every stay were this pleasant, traveling would be a breeze.Genuine Hotels.com guest review
"Overall good experience"
Front desk people were very friendly and accommodating . Room was exceptionally clean and nice. Was a little disappointed that the bar and grille closed at 10:00 on Friday & Saturday night. Sat down for a drink after a day out and about and was told we are closing. Was served but felt like I was keeping them from leaving.Genuine Hotels.com guest review
"Hotel Blames Hotels.com for Bad Internet Info"
We decided to spend the weekend close to home - at a hotel with a spa/hot tub. According to the hotels.com description, this hotel had a spa/whirlpool. It was for this reason we booked. It was apparent the six year old hotel used to have the whirlpoo, but that they had filled it in. When I complained, they said their internet site was correct, and their […] listing on Hotels.com was wrong! Other than that disappointment, the hotel was okay. Nothing special, other than fairly new. Elevators were exceptionally noisy, loud/Whiny, and there was no free breakfast. They wanted $12 per person, so we went to a nearby Crackerbarrel for the same price. Oh and even brand new GPS's have never heard of "Dodge Drive". Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville I deeply regret and apologize for the issue which arose during your stay. I assure you, it is neither our standard operating procedure nor our intent that any guest should have anything less than the best possible experience. I am sorry to hear that all of the information on-line regarding our property was not correct. Due to your comments we are looking into making sure that all web sites have the correct hotel amenities listed. I can assure you that this is not a common occurrence and I deeply apologize for the inconvenience you experienced and hope that you continue to choose this Hilton Garden Inn for all of your lodging needs while staying in the Chicago area! Lou DeMarchi General Manager
"Great place to stay"
Stayed for two nights and had a wonderful time. The hotel is in a perfect surrounding area with some great places to eat! Hotel was very clean and tidy, along with the room. Hotel is a 10 min drive from the train to downtown Chicago. I will definitely be coming back.Genuine Hotels.com guest review
"Have had better nights/mornings"
The hotel itself is clean. The front desk staff when I checked didn't go above and beyond to convey anything other than 'give me a credit card and here is your room'. When we got in the room the best part of it was that the air conditioning worked and the bathroom was nice and clean. I'd have slept on floors more comfortable than the thing decorated […] as a bed. It was like a rock and if I wasn't exhausted from being in the sun all day I would have had a terrible nights sleep. In the morning I was under the impression there was a continental breakfast, only to find out mid meal that it was $11.95! To charge that amount for everything a lesser hotel would consider a continental breakfast is ridiculous! The elevator sign said 'cooked to order breakfast', but sorry a buffet is not a cooked to order breakfast. The breakfast I got at IHOP afterwards was more food and for less money! Would I stay at another Garden Inn, absolutely not! Read moreGenuine Hotels.com guest review
We loved the location and service was outstanding! Tom from the front desk was very nice and treated us as if we have known him for years! If I had to fault the Hotel in anyway it would be lack of a HotTub, the pool was very nice! Overall a great experience!Genuine Hotels.com guest review
Our first stay at this hotel and would stay here again. Only one small complaint that can't be changed. You have to get into the shower to turn the water on! Who designed this? Hate the cold blast of water. Otherwise the hotel was great. We were visiting family so didn't have a chance to see the area this time.Genuine Hotels.com guest review
"Was just fine, but noisy elevators!"
This place was just fine for a place to stay, and would be good for business travel too. Rooms and facilities were clean and well-maintained, with the exception of the elevators which were clean but very noisy. There was a small but sufficient exercise room with cardio machines, some free weights, and other items that were all in good condition. There […] was also an indoor pool, but I didn't try that out. Parking was plentiful, and the staff was friendly. We didn't dine here as there are plenty of good options locally. Overall, it was a good value. Read moreGenuine Expedia guest review
"You get what you pay for"
This was an interesting hotel to stay in. While I would recommend it, it isn't one of the best hotels I have stayed at. The sheets on the bed were worn out, so I could see the mattress through some parts of the sheets. Also, the elevators were very slow and the doors on them were obnoxiously loud. Nevertheless, the bathroom was decent. The shower was […] nice, but the door didn't want to stay completely closed, so some water got on the floor. The tv channel selection was nice and the bed was comfortable. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville Thank you for taking the time to rate our hotel. I truly believe that customer feedback is the best and fastest way to resolve issues and create a more positive customer experience. I want to assure you that your comments have been shared with the appropriate members of the team and we are doing all we can to make sure future guests do not have similar issues. We hope that if you are in the area again you will give us the opportunity to serve you. Regards Lou DeMarchi General Manager
"Great Location. Easy to find."
Great staff, room was clean.Genuine Hotels.com guest review
"Nice but noisy elevators!!!"
We found the facility quite attractive and very clean! The doors on the elevators were incredibly noisy every time they were in use. Everyone was looking around and talking about the incredible noise and one could hear it all the way to the front foyer when on the main level. One gentleman said it sounded like the hydraulic fluid in the doors was gone. […] I reported the noise and the man's comment to the desk, adding that my 2-year old grandson was afraid to get on the elevator because of the noise and that my daughter had to pick him up to get him to go onto the elevator. They said they knew about the noise (by the way they responded, I could tell this had come up many times before), that it was not the hydraulic fluid, that the doors/elevators were safe, and that the company had many various folks out to check it. They added that it would take $100,000 to replace the doors and that the company would not pay it!!! The air conditioning in our room did not work quite right. When we left for the last time I went to the desk to report the problems with the air conditioner and there was no one working at the front desk at all, it was locked up tighter than a drum!!!! It was Sunday morning after July 4th, and many folks were filling the foyer and leaving and yet there was absolutely no hotel staff anywhere in the area to help anyone who had a need, questions or comments. In spite of the issues above, the hotel room and room maids and all were VERY satisfactory!!!! Read moreGenuine Expedia guest review
Great location, restaurants nearby and Target too! Friendly staff, only downside was that the hot tub wasn't working.Genuine Hotels.com guest review
"close to a lot of things"
Very SatisfactoryGenuine Hotels.com guest review
"hotel is nice at a reasonable price"
Staff was friendly. Rooms were clean. The beds were more firm than I normally sleep on but overall a great stay. I would book again and recommend it.Genuine Hotels.com guest review
Hotel was nice only problem was when I was one their Internet . Another person came in the room and used the other computer and it knocked me off the Internet . But very nice hotel and the staff was very friendly. Would stay there again!!!Genuine Hotels.com guest review
"Close to essentials."
The location of this hotel suits our needs/requirements by having restaurants, department store, movie theatre and Starbucks in very close proximity. All that along with the hotel being so nice to stay in, are why we reserve a room for 2-3 days at a time at least twice per year. Now that we have retired, we will probably be reserving a room around 4 […] times per year while we visit. Thank you. Read moreGenuine Hotels.com guest review
The hotel was really nice, very clean and polite staff. a litte sad the hot tub was boarded up but that is ok. I was kind of dissapointed in how many people smoking I had to walk through though to get to the front desk. They should not let people smoke right at the enterance, it was a little tacky for such a nice place. I would however still go bac […] k. Read moreGenuine Expedia guest review
I enjoyed this hotel. Nice quiet, clean rooms. great breakfast. Pool sucked though.Genuine Expedia guest review
Service and amenities were impeccable. Problem with securely locking the windows, but was assured by the general manager that it would be taken care of.Genuine Hotels.com guest review
This hotel was super. We plan to stay there next time we go to Mooseheart.Genuine Hotels.com guest review
Room temp was set to 60 degrees with AC running. . .despite outside temp about 50 degrees. Gap between door and frame allowing people to see into room from hallway. To hotels credit they gave me a different room. Hot tub jets were not working. And had chlorine itch/burn on skin afterward.Genuine Hotels.com guest review
Very good location. Close to restaurants and other amenities. Hotel is very clean, has friendly staff and is quiet. Although the breakfast is not included, the breakfast buffet is a great bargain--includes good choices with made-to-order omelets, French toast, etc. Would definitely stay there again.Genuine Hotels.com guest review
"Highly recommend it!"
Friendly staff, great location, good food.Genuine Hotels.com guest review
"What a Great Place to Stay!"
This hotel is so close to all kinds of stores and restaurants. The hotel staff are very willing to help with any kind of problem that comes up. Very hospitable. We LOVED staying at this hotel and would do it again if the opportunity arises.Genuine Hotels.com guest review
I would and am staying againGenuine Hotels.com guest review
"Annual Business Trip"
When I entered, I was met in hotel lobby by a professional and very courteous staff, my online reservation was there when I arrived late in the afternoon & the reception staff/gentleman was expecting me. I visited Naperville almost two years ago on business and stayed at a different hotel and now I wish I would have stayed at your location. For all […] future trips to Naperville/Warrenville, I will seek out the Hilton Garden Inn to stay.. Thanks for your professional service, I was really pleased! Sincerely, Gerard Read moreGenuine Expedia guest review
The only thing was the noisy elevators. Someone said they had been coming there for years and the elevators, when the door is closing, makes a very annoying noise. The computer in the business office was also very slow and difficult to use to access printing boarding passes.Genuine Hotels.com guest review
"Good hotel for overnight stay"
Clean rooms but service was slow. Seemed understaffed. Also not as close or convenient to downtown Naperville as some others I have stayed at.Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville Thank you for taking the time to rate our hotel. I truly believe that customer feedback is the best and fastest way to resolve issues and create a more positive customer experience. I want to assure you that your comments have been shared with the appropriate members of the team, and we have been working on our staffing levels. We hope that if you are in the area again you will give us the opportunity to serve you. Regards Lou DeMarchi General Manager
"Very nice hotel for a great price!!"
We were visiting family/vacationing from out of town and I booked this hotel online! Perfect choice! The rooms were neat and clean and I called to see if we could check in earlier than the normal check in time and the front desk person let us do just that at no additional charge! This hotel is near the freeway and located in a very nice area! Will definitely […] stay at this hotel again! Read moreGenuine Expedia guest review
"Great place to stay"
Exceptionally friendly staff and a very nice hotelGenuine Expedia guest review
Great customer service...had problem with heat...fixed immediately.Genuine Expedia guest review
I thought the hotel was a great place to stay. Everything was clean and comfortable. The service at the desk was top notch and went beyond what i felt he had to do giving me info. The breakfast was great and also the service during breakfast was extremely friendly and courteous and again top notch. Would definately choose this location again.Genuine Hotels.com guest review
"Great hotel I would recommend it to anyone"
This hotel was very nice and the price was incredible. The staff was super friendly if we are in the area again we will be staying there for sure!!Genuine Expedia guest review
"All the amenities i; appealing, modern, clean"
The room has everything you would want, including a decent washable bedspread.Genuine Hotels.com guest review
Very comfortable,clean hotel. The staff was very friendly and helpful. We appreciated that when we asked for directions we were given a print out containing the directions from the front desk.Genuine Hotels.com guest review
"Great hotel, staff, and location"
Staff was great, location had tons of restaurants within 2 miles, and a movie theater across the street. Will return.Genuine Hotels.com guest review
I was disappointed in the lack of WiFi. There was a cable internet connection, but it was by a table and I couldn't sit in bed and get online. Also, the bed was very uncomfortable. It had a dial to adjust the firmness, but it felt the same no matter where the dial was.Genuine Expedia guest review
Response by Hilton Garden Inn Naperville/Warrenville Thank you for your feedback regarding your recent stay with our location. I am very sorry to hear that your experience was less then enjoyable and you encountered a few problems. There is a option to upgrade the WiFi to a faster speed when logging in. We have found this increases the guest satisfaction with the connectivity. I appreciate you taking the time to write a review and look forward to seeing you again!
"Nobody Does it Better"
Great hotel, great value, courteous staff trained to say 'my pleasure' instead of 'no problem'. Very nice indeed.Genuine Hotels.com guest review
Response by Hilton Garden Inn Naperville/Warrenville Thank you very much for your positive comments! We appreciate your business and look foward to seeing you again!
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