"Looks are extremely decieving!"
Arrived Oct. 28th, 45 minute ride from airport ( $60.00 one way). I have traveled over the years to many Carribean destinations, and have stayed at different resorts mainly RUI's. This resort is definitely in need of repair. I had severe issues with black mold in the rooms. Particularly in the bathroom. The air conditioning is less then acceptable, […] resulting in damp towels, bed and furniture. I notified the resort that I have a compromised lung condition a week prior to arrival. Upon my numerous complaints to hotel management, they attepted to move us to another room, which also had a mold odor. Some of the staff was exceptional, ( extremely apologetic for resort issues) others rude and short. The food was the highlight of our trip, buffets nice variety. I am not one to complain constantly, other small issues, mini bar not stocked, rocky beach, no robes upon arrival, $10.00 fee for late check out, an HOUR. They will sell you all access internet for $70.00- 6 days that is barely existent. An untrained pedicure and manicure staff. All these issues can be resolved. But the mold issue is one that cannot be. My advice, there are many other resorts for comparible prices, choose another. Read moreGenuine Expedia guest review
"Ocean front Villas well worth the extra cost."
This was my forth stay at the Lady Hamilton. In my opinion the ocean front villa on the point are well worth the extra cost. service is great and prices more reasonable the more advertised places along the Jamaican coast. The house wine is decent enough to satisfy my snobby taste and the Red Stripe beer is always cool and refreshing. If I could suggest […] one improvement it would be to the pizza. Pizza is all about the crust and the frozen, doughy, under cook crust will only please small children. Get a real pizza oven and make some real pizza. Read moreGenuine Hotels.com guest review
We have been in this resort four times already! And the experience is getting better and better every time. The honeymoon ocean front suits are the best! Magnificent views, outdoor shower and the best coffee in the morning:)Genuine Expedia guest review
"Great location : great for getaway by the beach"
The mold around the tub gave me the creeps. There was always lack of towels and bath supplies. Food had many choices but the local dishes were disappointing. I heard local fish was great ,for 8 days they try hard to make me hate fish. One night it taste spoiled.With minimal effort would be a great place. Train the staff to be more friendly.Genuine Expedia guest review
"Great place to relax!"
The accommodations were very good. Staff worked very hard to keep it looking very nice. We were there in the off season and witnessed several new projects being worked on. Food: buffets were too similar and offered little variety. It was tasty but could use a bit of flare. The ala carte restaurants have some challenges. We waited over two hours to […] get seated and to get our food in the steak house. Poseidon's is the place to eat. We had seafood one night and Italian on another. It was very tasty! We enjoyed the huge pool and the swim up bar. It wasn't crowded at all. We also enjoyed the adult beach. It was quiet and a great place to relax. We recommend the day trip on the catamaran to Negril and Rick's Cafe. Great crew who kept us entertained. Read moreGenuine Expedia guest review
"Super Fantastic Time!"
We went here for our 10yr anniversary and we could not have had a better time. It was great! The staff were very friendly and I must give props to Elizabeth. She really took care of us. When we arrived, our room was not ready yet, so they offered us a different room for the night and said that they would change our room the next day. They not only changed […] it but gave us one of the best rooms for our inconvenience. It was amazing to wake up every morning to an ocean view (Villa 28). The food was pretty good for the most part. Breakfast was the best by far and the jerk chicken at the the Jerk Hut was delicious. The best beach is the Sunset Cove Beach. I saw in another review that the person did not see any fish while snorkling, well, not only did we see yellow and black striped fish at this beach, there were baby barricudas, baby rays, black fish with yellow tails,etc. The fish would come right up to your legs and swim around you. It was pretty awesome! If you are a smoker, make sure to bring enough cigs to get you through, a pack is $11.00 -15.00. One of the best parts was that you got to meet so many people from different countries (England, Germany, France & Canada). All in all, it was an amazing time and we plan on going back for the hubbie's 40th birthday. I do recommend staying at the Lady Hamilton side though. It's closer to all the beaches, pool and food. I hope you have as great a time as we did!! Read moreGenuine Expedia guest review
"Beautiful will definitely go back"
Staff were very nice helpful.. The whole resort is amazing . The beaches are perfect!! The food was great the rooms exquisite !!! Loved it!!!!Genuine Expedia guest review
I would definitely recommend this hotel. Our two biggest complaints would be: 1. that it is "off the beaten path" and any excursions took hours to get to, 2. given the fact that the hotel is only about 6 years old, it could use a little TLC in the maintenance and up keep department. Overall, our trip was wonderful!Genuine Expedia guest review
"Great place! A little too far from cities to visit"
Relaxing and fun. Great food! Need to separate family and singlesGenuine Expedia guest review
"Great hotel close to the beach!!"
It was amazing!!! Activities and the theater was fantastic. The staff and guests were amazing. The waitress on the top bar overlooking the beach and pool have amazing sunsets and a waitress named Jackie who was great!! I would highly recommend and definetly be back!!!Genuine Expedia guest review
"Grand Palladium Lady Hamiltom"
This was our 4th time staying at this Resort, we have been going there for our anniversary the last 4 out of 5 yrs and I would recommend it.Genuine Expedia guest review
"Nice hotel right by the beach"
This was the second time I visited this resort always a great expereince. People & the food is great.Genuine Expedia guest review
"Nice hotel. Friendly staff. Good service."
We stayed in a well-lit, comfortable, and spacious room on the Lady Hamilton side. The rooms have fairly thin walls, but are well maintained. The hotel grounds are well-tended and there is a constant flurry of construction and upkeep to improve the aesthetics.Genuine Expedia guest review
"Great scenery and big pool, near by beach"
Had a blast, loved the food and service was great, will come back in the future :)Genuine Expedia guest review
"Better than The pics"
Went on my honeymoon and fell in love with The resort. We booked the king suite. The room was very clean and spacious. The staff was super friendly and very accomodating. We loved The sports bar. They serve strong drinks. biggest downer is they didn't have turkey products at the breakfast buffet. The jetted tub was nice and deep. Definitely fit two […] people. No elevators but we weren't bothered. The food is solid not finger licking. Could use more on site activities Read moreGenuine Expedia guest review
"Jamaica for types who like to avoid real Jamaica"
If you love the ocean and an easy vibe this is the place for you. The property has something for everyone, private beaches, easy access to snorkeling, swimming pool and all the comforts of an all inclusive stay. The rooms are nice with a few rough edges. The people friendly. Get ready to be hit up here and there Jamaican style. The food is good and […] consistent with many options. If you are looking for a little taste of real Jamaica, get a car and wander to Negril! Read moreGenuine Expedia guest review
"Stay somewhere else....."
The pictures are deceiving as the hotel is not in this condition any longer. The hotel is in disrepair (shower didn't drain and the handle to the tub came off in my hand) and the rooms need updating as they are some what dingy. I had the honeymoon suite.....well so they say. The room is poorly designed, dingy and feels as though it just isn't clean. […] The staff could care less about any of your requests. I called the front desk as follows: for towels 4 times in 2 hours before they arrived; for maid service 3 times on 2 separate days before she arrived; for maintenance service for the shower that wouldn't drain twice and no one ever showed; and for additional beers (included in an inclusive) for the mini bar 3 times on one day and no one ever arrived. Note they only give you 2 beers a day. What is the point of having a terrace with a view if I can't sit there and have a couple of drinks? Each time I called the front i was told "yea Mon" or "yea m'lady" which i think translates to "we don't care". The staff was rude, lazy and resentful. No one smiled or said hello - this includes the staff at the spa. A place by definition which is supposed to be welcoming. The cashier in the casino wouldn't break a $20 for me even though I was gambling. She did break it for my boyfriend but refused to give him singles even though she had them and specifically said she would change the five for singles if I went to ask her. Was looking forward to coming home. Read moreGenuine Expedia guest review
Family vacation with my daughter and niece, had a great time! restaurants and buffet very good. We really liked the jerk chicken shack on the beach 12 to 4 each day. Spa was awesome great massages, Hot stones the best! We took 3 day trips through the 9 days to Negril, Ocho Rios, Montego Bay. The Blue Hole in St Mary's was awesome ! waterfalls,cliff […] diving,rope swings etc. nice cool mountain water. We enjoyed Martha Brae River you could zip line,tube down river and ATV all in one spot. 7 mile beach and dinner at Ricks Cafe in Negril was also a great day trip! Food was awesome. Read moreGenuine Expedia guest review
Throughly enjoy the many amenities. Friendly staff who endeavor to meet your needs.Genuine Expedia guest review
We went for our honeymoon and had the best time! Staff was so friendly and everything was wonderful. We have already recommended this to friends and family.Genuine Expedia guest review
"Horrible staff and terrible customer service."
Booked for a three night stay, but checked out immediately after the first night. The hotel is beautiful but the staff is horrible and lack any kind of training in customer service or being customer friendly. It was an awful experience. We never got a refund and had to pay again to stay at another hotel for the remaining two days of our trip. Everyone […] else we spoke to had similar experience. Will never go back there even if you paid us to. Read moreGenuine Expedia guest review
"Nice hotel and great staff - overall nice stay"
After reading some of the negative reviews - I was a bit concerned heading out to this hotel- Grad Palladium Lady Hamilton but it was a great stay. We arrived at 04:00 PM and had two rooms reserved- the first room was ready at check-in, the second took a bit longer but that was OK -the front staff gave us our wrist band so we could head out. The front […] desk staff were very nice and helpful. There were negative reviews of the front staff but we had no issues at all and where treated very nice. The room was clean and cleaned daily very well - we had plenty of towels as well. The mini-fridge is just that but with free drinks everywhere do you really need a lot of drinks in the mini-fridge. The rooms are a bit warmer than you may like but this is a high humidity place so get over it and go outside. I have been fortunate to stay in several 5-star hotels and I will say if you expect a true 4 or 5 star room- this is probably not it but it was nice, clean and well taken care of and are you staying in this area for the actual room? I hope not. The food overall was good and we never had any issues with food running short. The food staff were nice and I never had an issue with waiting at any of the restaurants during our stay. The steak house was 5-star service and food. Buffets are fairly predictable and the food was good, the sports bar offers the best quick service and food. This place is nice- the negative reviews I read do not reflect my or my families stay. Read moreGenuine Expedia guest review
the hotel's staff is TERRIBLE, no one cares about their guests, you can wait 4 hours for a new towel, food is not that great eitherGenuine Expedia guest review
"Very beautiful view and breathtaking scenery"
It was pleasant. The staff and entertainment was great.Genuine Expedia guest review
"Great Hotel, Lousy Front Desk/Check-In Staff"
We stayed at this hotel during July 13-16 while attending a destination wedding. I must say the staff at the front desk was not co-operative and considerate at all. I was traveling with my wife and our 11 month old son. First off, we arrived at 2:45pm and check-in is not until 3pm so they put the "hotel bracelets" on our wrists and we were off to lunch. […] They told us that the room will be ready by the time we were done having lunch. I showed up at the front desk shortly after lunch around 3:30pm and the room was not ready yet. During this time the World Cup Soccer Final was ongoing so I wasn't too worried about getting the room right away. I checked back with the Desk 30 minutes later, to find out once again that they were cleaning our room. Since then they gave me the run around every 20 minutes for 2 hours straight. Frustration had really built up and I was getting really agitated. I requested them to please assign me any available room since we had an infant really needed to get him settled in. They kept giving me a run around. At one point, I literally stood at the front desk and was ignored repeatedly as if I didn't exist. No one at the front desk seemed to care. They simply said we're expecting a call back from house keeping and will let you know when the room is ready. It took them 3 hours to finally check us in and we had Pre-Wedding party @ 6:30 by the beach. There was no sympathy or lack thereof on the part of the hotel staff. WARNING: 2-3 HOUR WAIT FOR A ROOM. Read moreGenuine Expedia guest review
"Decent resort but very disappointing"
This resort was a great disappointment. It was my first experience staying at an all inclusive resort. I'll make this short and to the point. The lobby was grand and impressive but the service and cleanliness lacked big time. Positive: there was one talented bartender at the Jamaican restaurant, there were two people we got good service from at the […] buffet, there was a maintenance person that got us coconuts in the morning, our housekeeper at the second room was attentive and nice Rooms - 1st room was not clean. It had dried up bugs in the bathroom, clogged sink and shower, leak in the ceiling, no bath or hand towels (asked three times and then got one to share with my hubby), no robes or slippers as listed on the website, no shower gel, and sub par air condition Rooms - 2nd room change was due to leak in the first room. - shower floor slanted away from the drain so the water pooled up big time!, room stuffy, phone smelled like old laundry, fridge kept drinks cool but not cold, sink clogs, no water one morning, toilet not working one morning, Food - not good, tons of fruit flies on fruits, veggies, and desserts. hot in the restaurants, cold foods such as cheese and cold cut meats had condensation on them because it was so hot in the restaurant.- breakfast was decent and the coffee was great. Drinks- if you're poor and in college, these are the drinks for you...you'll manage if you like beer. Pool - was nice and clean Beach- also nice and clean Towels - bring own Read moreGenuine Expedia guest review
"Not so grand!"
Stayed in the "Honeymoon Suite" overlooking ocean. The room would have been wonderful had it been thoroughly cleaned and adequately air conditioned. You could tell from the architecture and furnishings that when the hotel was new, the room was have been beautiful but years of neglect had taken their toll. And it was hot. I mean HOT! Not just the room […] but all the restaurants too. My husband and I poured sweat as we ate which was very unpleasant. The pool was huge and the swim up bar was nice. That was the only redeeming quality of the hotel. There was no beach to speak of and be prepared to walk a half mile from your room to the main amenities. Overall, we were very disappointed but the hotel was no worse than Couples in Negril, which we stayed at a few years ago. It may just be the culture. My advice is pick another island. We are well traveled and all the hotels in Jamaica are three stars at best. Read moreGenuine Expedia guest review
After hearing many complaints about Jamaica in general, the Grand Palladium proved them all wrong. We had a perfect stay. Food was above average for an all inclusive, and the restaurants fulfilled the need for a break from the daily buffets. The resort was well maintained and everyone was very polite. The location was great, out of the city of Montego […] Bay but not too far of a transfer from the airport. Read moreGenuine Expedia guest review
"Great view, steps from the beach"
The weather was very hot, in the 90's. This is best enjoyed in the winter. Even so, we had a great time. The water is fine for drinking, in case you wondered.Genuine Expedia guest review
Lady palladium side was beautiful. We stayed right above the adult beach and pool with ocean view. Large pool was crowded during the day, and kids were splashing. We found our quiet time on the adult beach and pool! We purchased our own snorkeling gear and swan out into the bay for hours one day, we saw so much during our swim. Food was always great! […] It was my boyfriends birthday during the stay and we went to the steak house where the hotel staff sung happy birthday to him and he blew out his candles on his birthday cake. The Chinese food was also our favorite. Only one or two hotel staff were unpleasant, but with hundreds of staff members I could not complain! This was my best vacation, huge resort, and something to do for everyone! Read moreGenuine Expedia guest review
"Don't do it!"
Worst experience... Staff sooo rude, airconditioner in rooms and all restaurants horrible... Would never recommend!! Can't beeline it's a 4 star resort!!! Only good thing is the entertainment team tried their hardest to make up for the rest of the rude employeesGenuine Expedia guest review
"No air conditioning whatsoever"
The staff were great but the resort is terribly mismanaged. There was no air conditioning in any building whatsoever across several separate buildings. Restaurants were understaffed leading to long (over heated) wait times and meals. Management seemed unconcerned with the discomfort of guests.Genuine Expedia guest review
It met most of my needs. Will stay again.Genuine Hotels.com guest review
First impression wanted to change room immediately, room looked old. Shower and sink were blocked. TV vision fuzzy. Phone crackling. The room was changed and upgraded the next day around 5:00 pm. Second room much better and reception staff most apologetic. Housekeeping inconsistent. However, would make adjustment when asked. Sheets were changed even […] when visually soiled only on request. Towels ran short two days. Pertrina receptionist and Chantel in housekeeping deserve commendation for quick thinking and action. Read moreGenuine Expedia guest review
"Nice large complex"
Room neat clean smelled of mildew, jacuzzi never emptied drainage issues. Large property had to walk long distances, local attractions minimal. Drove over hr to get to activities in area. Resort had 8 restaurants on site with long wait times at any other than buffet. No orientation of property upon arrival, and had to ask for a map of property. Cost […] for local transport and excursions very expensive over $400 for 2 to do 2 events. Spa nice so if you are going to stay on property and lay in sun great pools, free drinks. If you are going to adventure out find something closer to where you want to be. Food was average, staff great, and local area near nothing. Read moreGenuine Expedia guest review
"Beautiful hotel..horrible staff"
Limited towels Bed is hard No ac in restaurants Servers and bartenders are rude Long wait at swim up bar Food is good No hot tubs only at spa $10 a day Entertainment/ shows at night boring Bring own travel mug drinks are small Buffets are great lots of choices but got repetitive Resort is huge lots of walking The resort and rooms are beautiful Weather […] is gorgeous rains in afternoon The pools are fantastic excursion /tour guides very friendly and informative Bathin suit stolen off terrace Security did not answer phone nothing was done Small beaches coral bottom Read moreGenuine Expedia guest review
"Was great had a wonderful time."
Staff was better and more friendly my last stay there. They were only friendly when looking for a tip.Genuine Expedia guest review
"Ocean view Villas"
my girl friend and I have been to the Lady Hamilton resort 3 time in the last 4 years, the last 2 two years we have paid the extra cost to up-grade to the ocean front villa. In our opinion they are well worth the extra cost not only do you have an ocean front view but the room is enormous with a whirlpool bath big enough to swim in and an enclosed out […] door shower where we enjoyed many great showers. Read moreGenuine Hotels.com guest review
"Fix minor flaws, you have a fantastic resort."
Stayed at the hotel for one week. The staff is great, food fantastic, entertainment is excellent. The only area with a need for improvement is the decor for the rooms such as the drapes. They appeared dirty. The chairs in the main foyer could be replaced. They appeared very used. A scale was placed in my bathroom, it very extremely dirty, I would not […] even think of stepping on it wearing shoes. The gym equipment could be renewed , they're old and sometime not in good working condition. Fix these minor details and you have a perfect vacation spot. The entertainment is among the best I've seen in a resort . Read moreGenuine Expedia guest review
"What a week in paradise the POP staff are amazing!"
You have to stay here. The people are so accommodating and genuinely nice. Everything to do can be done on site. We went sailing and dancing. Just an amazing week. Only con bed in honeymoon suite was hard as a brick but the HUGE jacuzzi tub and outdoor shower made up for itGenuine Expedia guest review
"Great hotel and staff!"
We had a great experience at the Grand Palladium Lady Hamilton. The staff were extremely friendly and the facility was great. Many good options for restaurants and food choices. We rarely had to wait to be seated and if we did the wait was very short. The facilities had many different options for pools, beaches, etc. We would definitely recommend this […] to anyone going to Jamaica. The only issue was with Expedia and arrangement of airport transfer. Expedia website stated a private car would only handle 1-2 persons, we had 3 in our group so arranged 2 cars. Expedia only sent reservation for one car. Took an hour trying to resolve issue when arrived. The bus arrived at the hotel before our private car. Agency did not know why Expedia listed this as easily handled 3 persons as well as our luggage. Read moreGenuine Expedia guest review
Arrived on a Monday night, flew Delta and had a change in flights due to delays. Suitcase eventually arrived the night before returning home around 9pm the following Friday. We made several attempts with customer relations in the hotel to contact Delta and try to locate my bag, however, it became obvious that this was pointless. Tuesday night, the night […] after we arrived one of the two bags arrived at the hotel, my boyfriend's bag. We also had someone else's luggage too, this was frustrating because I am not sure how our luggage was separated in the first place. I became disappointed with the lack of compassion and effort not made by the staff to accommodate my stay without clothes for the week. I missed being able to go to dinners at the restaurants that acquired a dress code beyond a t-shirt and shorts. Aside from the missing suitcase, the honeymoon suite made the stay enjoyable. Ocean view, outdoor shower and a cool room was wonderful. I would go again. Read moreGenuine Expedia guest review
Would buy time share any time staff is very friendly, food is delicious !!excellent service!!!Genuine Expedia guest review
"Nice Hotel on multiple beaches"
Overall very good experience - very nice beaches, extremely friendly staff, good food, plenty of drinks, enough water equipment that eliminated any waits, beautiful resort. Only complaint was the first room that had a number of issues and eventually had to move to a different room. The hotel staff worked to make up for this.Genuine Expedia guest review
After hearing some of the negatives, I was worried. However, this place is amazing. I truly believe there was something for everyone. There were numerous coves, some that were just quiet, some with activities...and never was there a bar far away. Simone made the best Mojitos according to my boyfriend. The room was clean, the outside shower was tantalizing, […] and that huge tub? Awesome. If I had a complaint it would be the lack of water bottles....and then, trying to get into Jamaica through customs. Do they line up the flights so that everyone is coming in at the same time? Overall, I would recommend this to anyone. We had the honeymoon suite and it did not fail to please. I would go back if I didn't have to go through Jamaican customs again! Read moreGenuine Expedia guest review
"Has seen better days !"
The facility is aging and clearly little reinvestment is being done. Activity staff is pleasant and trying hard but with limited options. Only 2 catamarans. Some older life vests musky and moldy. All 3 tennis courts had torn nets and one fence was leaning at 35 degrees. Food was OK. Indian restaurant particularly good. Italian was particularly bad. […] All else average. Read moreGenuine Expedia guest review
Kudos to the wonderful staff. Every person working there was very happy and treated us perfectly. The property is beautiful the buildings are remarkable, the views are awsome. I will return again and bring my kids with next time.Genuine Expedia guest review
"Enormous property with lots of options"
The Grand Palladium is divided into two resorts, seemingly just so you know which half you are staying on. The villas are located on either side of the main building that contains the lobby, most restaurants, and the main pool - one side is Lady H and the other Jamaica. All amenities are available to both resorts. We stayed on the Lady Hamilton side […] and would say it's worth the extra money, as that side is closer to many of the great amenities - all but one of the pools is located on the Lady Hamilton side. This property is the largest in Jamaica, so if walking isn't your thing, this isn't the place for you. If you like long walks on the beach, this also isn't the place for you. There are 3 beaches on the property, separated by small rocky cliffs. Picturesque, but not great for walking. This is a great place to kick back and relax, enjoy good food and plentiful drinks (most bars are well-stocked - just about anything you want). Great views, gorgeous buildings. Decent workout room. Lots of choices - do you want to relax at the adult pool, join the action at the main pool, sun on the big beach, etc. Plenty of chaise lounges. Other than the beach/water sports, we didn't partake in many of the activities, but there was the usual stuff (water aerobics, salsa lessons, volleyball, etc). Don't miss the Jerk Shack - located on the LH side, by Sunset Cove beach. Delicious jerk chicken served simply all afternoon - check it out Read moreGenuine Expedia guest review
"Waste of money"
I had to upgrade room because ants were crawling on my tooth brush holder. I was charged $30 per night upgrade fee. My new (Honeymoon villa) flooded twice. I informed hotel staff no response after first flood. Blocked drain in outside shower was problem but never fixed. I cleaned up both floods. One afternoon (2PM) at pool seeking towels, I was told […] they were out and I would have to walk to other side of hotel if I wanted one employee never offered to retrieve towels. All inclusive bar ran out of Vodka at 230 pm and did not replenish. I was told bar closing soon. Bar closed at 6pm. Extremely lazy staff. Read moreGenuine Expedia guest review
"Absolutely beautiful resort!"
I just spent a week here beginning January 9th and had a wonderful vacation. I have to admit I was apprehensive about staying here as I read a lot of negative reviews after I had already made my reservations, but I was very impressed with the beautiful facilities and the friendly staff. The landscaping is beautiful and the grounds are meticulously maintained. I […] was traveling alone and stayed in one of the honeymoon villas to get an oceanfront room. The room was just steps to the beach, and had a nice patio. The food was good to excellent from the buffet restaurant to the specialty restaurants . I especially enjoyed the Indian restaurant. The staff could not have been nicer or more welcoming. I never encountered anyone who asked for a tip as some other reviewers noted. I did, of course, tip the wait staff and maid especially well since this is such a poor country. There were several pools and beaches, and I enjoyed them all. If you go, try the beautiful spa. I had a wrap and it was heavenly. The Lady Hamilton is in a remote area, but if you do want to take day trips, there are plenty of tour options that you can book at the hotel. There is plenty to keep you entertained on site. Check out the free water sports at Sunset Cove. All in all one of the nicest resorts I have ever visited. Read moreGenuine Expedia guest review
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