"Don't do it!"
Worst experience... Staff sooo rude, airconditioner in rooms and all restaurants horrible... Would never recommend!! Can't beeline it's a 4 star resort!!! Only good thing is the entertainment team tried their hardest to make up for the rest of the rude employeesGenuine Expedia guest review
"No air conditioning whatsoever"
The staff were great but the resort is terribly mismanaged. There was no air conditioning in any building whatsoever across several separate buildings. Restaurants were understaffed leading to long (over heated) wait times and meals. Management seemed unconcerned with the discomfort of guests.Genuine Expedia guest review
It met most of my needs. Will stay again.Genuine Hotels.com guest review
First impression wanted to change room immediately, room looked old. Shower and sink were blocked. TV vision fuzzy. Phone crackling. The room was changed and upgraded the next day around 5:00 pm. Second room much better and reception staff most apologetic. Housekeeping inconsistent. However, would make adjustment when asked. Sheets were changed even […] when visually soiled only on request. Towels ran short two days. Pertrina receptionist and Chantel in housekeeping deserve commendation for quick thinking and action. Read moreGenuine Expedia guest review
"Nice large complex"
Room neat clean smelled of mildew, jacuzzi never emptied drainage issues. Large property had to walk long distances, local attractions minimal. Drove over hr to get to activities in area. Resort had 8 restaurants on site with long wait times at any other than buffet. No orientation of property upon arrival, and had to ask for a map of property. Cost […] for local transport and excursions very expensive over $400 for 2 to do 2 events. Spa nice so if you are going to stay on property and lay in sun great pools, free drinks. If you are going to adventure out find something closer to where you want to be. Food was average, staff great, and local area near nothing. Read moreGenuine Expedia guest review
"Beautiful hotel..horrible staff"
Limited towels Bed is hard No ac in restaurants Servers and bartenders are rude Long wait at swim up bar Food is good No hot tubs only at spa $10 a day Entertainment/ shows at night boring Bring own travel mug drinks are small Buffets are great lots of choices but got repetitive Resort is huge lots of walking The resort and rooms are beautiful Weather […] is gorgeous rains in afternoon The pools are fantastic excursion /tour guides very friendly and informative Bathin suit stolen off terrace Security did not answer phone nothing was done Small beaches coral bottom Read moreGenuine Expedia guest review
"Was great had a wonderful time."
Staff was better and more friendly my last stay there. They were only friendly when looking for a tip.Genuine Expedia guest review
"Ocean view Villas"
my girl friend and I have been to the Lady Hamilton resort 3 time in the last 4 years, the last 2 two years we have paid the extra cost to up-grade to the ocean front villa. In our opinion they are well worth the extra cost not only do you have an ocean front view but the room is enormous with a whirlpool bath big enough to swim in and an enclosed out […] door shower where we enjoyed many great showers. Read moreGenuine Hotels.com guest review
"Fix minor flaws, you have a fantastic resort."
Stayed at the hotel for one week. The staff is great, food fantastic, entertainment is excellent. The only area with a need for improvement is the decor for the rooms such as the drapes. They appeared dirty. The chairs in the main foyer could be replaced. They appeared very used. A scale was placed in my bathroom, it very extremely dirty, I would not […] even think of stepping on it wearing shoes. The gym equipment could be renewed , they're old and sometime not in good working condition. Fix these minor details and you have a perfect vacation spot. The entertainment is among the best I've seen in a resort . Read moreGenuine Expedia guest review
"What a week in paradise the POP staff are amazing!"
You have to stay here. The people are so accommodating and genuinely nice. Everything to do can be done on site. We went sailing and dancing. Just an amazing week. Only con bed in honeymoon suite was hard as a brick but the HUGE jacuzzi tub and outdoor shower made up for itGenuine Expedia guest review
"Great hotel and staff!"
We had a great experience at the Grand Palladium Lady Hamilton. The staff were extremely friendly and the facility was great. Many good options for restaurants and food choices. We rarely had to wait to be seated and if we did the wait was very short. The facilities had many different options for pools, beaches, etc. We would definitely recommend this […] to anyone going to Jamaica. The only issue was with Expedia and arrangement of airport transfer. Expedia website stated a private car would only handle 1-2 persons, we had 3 in our group so arranged 2 cars. Expedia only sent reservation for one car. Took an hour trying to resolve issue when arrived. The bus arrived at the hotel before our private car. Agency did not know why Expedia listed this as easily handled 3 persons as well as our luggage. Read moreGenuine Expedia guest review
Arrived on a Monday night, flew Delta and had a change in flights due to delays. Suitcase eventually arrived the night before returning home around 9pm the following Friday. We made several attempts with customer relations in the hotel to contact Delta and try to locate my bag, however, it became obvious that this was pointless. Tuesday night, the night […] after we arrived one of the two bags arrived at the hotel, my boyfriend's bag. We also had someone else's luggage too, this was frustrating because I am not sure how our luggage was separated in the first place. I became disappointed with the lack of compassion and effort not made by the staff to accommodate my stay without clothes for the week. I missed being able to go to dinners at the restaurants that acquired a dress code beyond a t-shirt and shorts. Aside from the missing suitcase, the honeymoon suite made the stay enjoyable. Ocean view, outdoor shower and a cool room was wonderful. I would go again. Read moreGenuine Expedia guest review
Would buy time share any time staff is very friendly, food is delicious !!excellent service!!!Genuine Expedia guest review
"Nice Hotel on multiple beaches"
Overall very good experience - very nice beaches, extremely friendly staff, good food, plenty of drinks, enough water equipment that eliminated any waits, beautiful resort. Only complaint was the first room that had a number of issues and eventually had to move to a different room. The hotel staff worked to make up for this.Genuine Expedia guest review
After hearing some of the negatives, I was worried. However, this place is amazing. I truly believe there was something for everyone. There were numerous coves, some that were just quiet, some with activities...and never was there a bar far away. Simone made the best Mojitos according to my boyfriend. The room was clean, the outside shower was tantalizing, […] and that huge tub? Awesome. If I had a complaint it would be the lack of water bottles....and then, trying to get into Jamaica through customs. Do they line up the flights so that everyone is coming in at the same time? Overall, I would recommend this to anyone. We had the honeymoon suite and it did not fail to please. I would go back if I didn't have to go through Jamaican customs again! Read moreGenuine Expedia guest review
"Has seen better days !"
The facility is aging and clearly little reinvestment is being done. Activity staff is pleasant and trying hard but with limited options. Only 2 catamarans. Some older life vests musky and moldy. All 3 tennis courts had torn nets and one fence was leaning at 35 degrees. Food was OK. Indian restaurant particularly good. Italian was particularly bad. […] All else average. Read moreGenuine Expedia guest review
Kudos to the wonderful staff. Every person working there was very happy and treated us perfectly. The property is beautiful the buildings are remarkable, the views are awsome. I will return again and bring my kids with next time.Genuine Expedia guest review
"Enormous property with lots of options"
The Grand Palladium is divided into two resorts, seemingly just so you know which half you are staying on. The villas are located on either side of the main building that contains the lobby, most restaurants, and the main pool - one side is Lady H and the other Jamaica. All amenities are available to both resorts. We stayed on the Lady Hamilton side […] and would say it's worth the extra money, as that side is closer to many of the great amenities - all but one of the pools is located on the Lady Hamilton side. This property is the largest in Jamaica, so if walking isn't your thing, this isn't the place for you. If you like long walks on the beach, this also isn't the place for you. There are 3 beaches on the property, separated by small rocky cliffs. Picturesque, but not great for walking. This is a great place to kick back and relax, enjoy good food and plentiful drinks (most bars are well-stocked - just about anything you want). Great views, gorgeous buildings. Decent workout room. Lots of choices - do you want to relax at the adult pool, join the action at the main pool, sun on the big beach, etc. Plenty of chaise lounges. Other than the beach/water sports, we didn't partake in many of the activities, but there was the usual stuff (water aerobics, salsa lessons, volleyball, etc). Don't miss the Jerk Shack - located on the LH side, by Sunset Cove beach. Delicious jerk chicken served simply all afternoon - check it out Read moreGenuine Expedia guest review
"Waste of money"
I had to upgrade room because ants were crawling on my tooth brush holder. I was charged $30 per night upgrade fee. My new (Honeymoon villa) flooded twice. I informed hotel staff no response after first flood. Blocked drain in outside shower was problem but never fixed. I cleaned up both floods. One afternoon (2PM) at pool seeking towels, I was told […] they were out and I would have to walk to other side of hotel if I wanted one employee never offered to retrieve towels. All inclusive bar ran out of Vodka at 230 pm and did not replenish. I was told bar closing soon. Bar closed at 6pm. Extremely lazy staff. Read moreGenuine Expedia guest review
"Absolutely beautiful resort!"
I just spent a week here beginning January 9th and had a wonderful vacation. I have to admit I was apprehensive about staying here as I read a lot of negative reviews after I had already made my reservations, but I was very impressed with the beautiful facilities and the friendly staff. The landscaping is beautiful and the grounds are meticulously maintained. I […] was traveling alone and stayed in one of the honeymoon villas to get an oceanfront room. The room was just steps to the beach, and had a nice patio. The food was good to excellent from the buffet restaurant to the specialty restaurants . I especially enjoyed the Indian restaurant. The staff could not have been nicer or more welcoming. I never encountered anyone who asked for a tip as some other reviewers noted. I did, of course, tip the wait staff and maid especially well since this is such a poor country. There were several pools and beaches, and I enjoyed them all. If you go, try the beautiful spa. I had a wrap and it was heavenly. The Lady Hamilton is in a remote area, but if you do want to take day trips, there are plenty of tour options that you can book at the hotel. There is plenty to keep you entertained on site. Check out the free water sports at Sunset Cove. All in all one of the nicest resorts I have ever visited. Read moreGenuine Expedia guest review
This was one of the best vacations I've ever been on. The staff was very friendly and always helpful. The food was excellent. There was groundsmen on the property working at 10 pm which accounts for the phenomenal upkeep of the landscape. There are plenty of activities and entertainment to keep you busy all day. You don't have to leave the resort for […] anything as you have any and everything right there on the resort. I'll be returning this year! Read moreGenuine Expedia guest review
"Rite near da beach mon"
Good ServiceGenuine Hotels.com guest review
Lovely beaches, different beaches to chose from. Nice sheltered water at two of them. Adult beach small peaceful and very pretty. Very nice water sports - loved the windsurfers. Food was nice just long waits for the restaurants , long wait when inside the grill. Our meal took about 2.5 hous. Loved the Italian restaurant. No wait, good food and no long […] wait while seated. About 45 min from airport with traffic, about 30 min if no traffic. Staff not as friendly as other all inclusives. Some were friendly, some were polite but not really friendly, some where kind of rude. But there were only 2 like that. Other than a set of complainy friends of ours we had a great time. Read moreGenuine Expedia guest review
"40th Anniversary trip"
WE had the most wonderful time in Jamaica! We will be going back for sure! Thank you to all of the staff for making our stay so wonderful. Our room was cleaned everyday and it was a spectacular room. We had the honeymoon suite with a shower outside right on the ocean front. Sounds crazy to shower outside but you have to see it to believe it! The food […] and drinks were fantastic. Anything we wanted we got. Take money to tip the staff they earn it and deserve it! We loved it and cannot say enough wonderful things about it. Thank you again!!!!! Read moreGenuine Expedia guest review
"Good for families"
This is a nice property, and very large, with several nice beaches and a large pool. The evening entertainment was OK, but started too late, and there is not much of a social scene. It is too bad there is not more dancing, etc., but the resort seems to cater to people who want to hang out and observe, rather than participate in many activities. The […] food quality is OK, but not great. The isolated location is a mixed bag. Read moreGenuine Expedia guest review
"Nice resort. It can not be classified as 5 star"
However, good food. But beach areas are not great.Genuine Expedia guest review
"There's no FREE WI FI"
WI FI is only free the lobby. Anywhere else it can cost you up to $70.00 for a week. However the staff was great, friendly & helpful. The rooms were so so, could use some updating. A/ C was minimal in the restaurants. But overall was a nice vacation.Genuine Expedia guest review
This hotel is just okay. If you don't have big expectations, you might be able to enjoy your stay. The rooms are nice and spacious. The bedding, on the other hand, is pretty bad. There is a mildew and sewer smell in the bathroom. The food quality is very average, but there is a huge variety (especially in the buffet), so everyone can find something […] to enjoy. The beach is small for a huge hotel like this. There are issues with beach towels from time to time. There are free water activities to enjoy at the beach, such as kayaking, sailing, pedal boats (nice for kids and adults). The pool area is really nice. If you don't care about beach too much, better stay at the pool. There is nightly entertainment for kids and adults. Read moreGenuine Expedia guest review
"Very close to beach"
I had a very nice time great food and good service.Genuine Expedia guest review
"Great Hotel! Had a Blast"
We had a wonderful experience. First vacation in 5 years. It took us a while to determine which hotel to book our reservations. We could not have been more pleased. The staff were friendly, responsive and accommodating. The hotel and grounds are beautiful.Genuine Expedia guest review
"Great fun for great friends!"
My husband and I joined three other couples for a trip to celebrate 'the girl's' 45th birthdays. What a beautiful and fun resort! Most of us had Honeymoon Suites...stunning and worth the extra money. Loved the outdoor shower...I think I took 3 showers a day! We really enjoyed hanging out together at the beach, main pool, adult pool, spa, dance floor...pretty […] much everywhere! Would go back...especially if I could go with same group of friends! Read moreGenuine Expedia guest review
Beautiful resort, great food. Many beach areas and restaurants.Genuine Expedia guest review
"Grand Palladium Nightmare..."
I wanted to give my husband the perfect birthday gift by going to the islands to celebrate. His birthday was in October, so I thought it would be the perfect time to go since we live in the states and wanted to get away from the cold. I wanted to try something new for my husband’s birthday because this time was a special milestone birthday, and I wanted […] him to really enjoy it. I wanted everything to be perfect, and believed that it would be. But it turned out to be a nightmare... Here are just some of the things we encountered: No air condition; power outages (3); children being allowed to sit at the bar; lewd evening shows (not fit for children); bugs in the tap water at the restaurant; restaurants not being opened everyday and having to search for them; double over priced rooms which were not properly advertised; Hotel is away from everything (1 hr from Montego Bay and 45 mins from Negril); Hotel ran out of bottled water; the suite we had came with complimentary drinks (water, soda, beer) but we didn't get it on the first night until 10pm and subsequent nights we didn't get it, we had to buy water off the site; THE HOTEL TRIES TO SELL YOU VACATION SHARES, which is a bit like a time share, just you don't actually own anything, you're purchasing vacations in advance for up to 6 figures and they will get angry if you decline; some staff were not friendly; many staff expected to be tipped for everything; the food was not authentic cuisine which was advertised. Read moreGenuine Expedia guest review
"Beautiful location, some exceptional beaches"
I had upgraded to be closer to my family and had to call the main desk three times to confirm the upgrade room was ready. Major problem with the shower door in the room (couldn't open it from inside the shower-wheels needed replacing) reported to main reception desk twice and to four other staff members (throughout the week) who promised to forward […] the problem. As of our departure date no one had arrived to address the issue. Some days we received coffee replacements, some days new towels. I certainly didn't expect to be ignored after upgrading and being patient. The people were friendly and polite. The eating areas were hot and noisy. The Asian and Italian food services were poor. The sunset beach area was great, plenty of shade and activities to spend the day. The evening shows were fair talent wise but MUCH TOO LOUD (making the show loud does not make any better) someone should tell the staff that it chases people away from enjoying the show. At reception area if you asked three staff people one question you got three different answers The location is beautiful. In desperate need of quality control in order to make it truly exceptional. Read moreGenuine Expedia guest review
"Expected more...much more."
Maybe it's me, but the service was horrific. The staff gives off an impression as if they are doing you a favor when you order a drink, ask for room service, filling the mini-bar, ordering meals and anything else that includes the help of a staff member. There were some nice people, but overall, we were treated like they were tired of us from the minute […] we arrived. Read moreGenuine Expedia guest review
"A honeymoon of a lifetime"
Pros: The service at the hotel was excellent, if their was anything I needed it was there Drinks were available at every beckon call The room was very clean and beautiful The people were very nice for the most part The food was enough to get me and my wife through The view was beyond beautiful Cons: Air conditioning is not very good but it was all […] good the check in was a pain, be prepared to wait while a majority of the people were friendly some you could tell did not want to be there The food was mediocre and I disliked having to wear pants at restaurants If you are going to tip be sure to bring a lot of $1 and $5 bills, getting change was an issue Read moreGenuine Expedia guest review
"Very nice hotel with private beach!"
I felt the property was very well kept. The beach was nice and the staff was very happy to help you.Genuine Expedia guest review
"All inclusive, a short drive from Montego Bay."
We had a terrific time at the Grand Palladium Lady Hamilton. We stayed for five nights and were very pleased with the resort. The rooms were nice and spacious, the restaurants were good and we met some great people. The staff was friendly and helpful. We had a very relaxing time and enjoyed the atmosphere of this resort.Genuine Expedia guest review
"STRAIGHT TO THE POINT ! LADY HAMILTON"
40 min drive from MBJ . POOL is greAt very large but they do need to clean it a little more often. AC in room is not very powerful . . ROOM is spacious and clean (we had a suite ). Villa 34 is far from main lobby . Although they advertise many restaurants , they rotate which ones are open each night . SERVICE is great in restaurants . TIPS magically […] make ur drinks stronger . Everyday someone will ask u about the spa . I'm at the pool TRYING to relax SCRAM lady! Read moreGenuine Expedia guest review
"The best adult vacation"
We loved everything about our trip. We were able to enjoy all the great amenities that were offered. The beaches were the most beautiful we have seen, snorkeling was awesome and the beaches were clean. Even though the hotel was huge we really felt private at the room. All of the staff and people we met were so very nice and really made us feel welcome. […] We will definately be returning next year ! Read moreGenuine Expedia guest review
"Great location, lack of management. just the pools"
I can understand, its Jamaica, an non developed country. It's a shame how bad this hotel is managed and the bad energy of its employees. A huge investment was made by the Spanish group, but you can hardly enjoy with the exception of the fabulous pools.Genuine Expedia guest review
"Second Time No So Good"
Our second visit to this hotel. In 2010, everything was excellent, which brought us back. We advised the front desk that we were repeat guest and they told us to see our tour reps, tour reps told us they could look us up; We let it go. Our first room, the couch was very dirty and worn; and the bed was lumpy. Called front desk, after two calls they sent […] someone to show us other rooms. Admitted they were changing the couches out in the rooms because of the wear. It was slow season, so "why didn't they just give us a room that was ready"? We changed rooms, and it was okay, until the lights went out. The room had been going out off and on, but this time it stayed out. We advised the lights were out, they wanted to know if it was just our room--we discovered was only our room. We waited patiently over an hour and no one came. We saw a maintenance man on the ground and asked him, he politely came, threw a breaker; some of the lights were restored. We never got a call to see if the problem was fixed. Needed towels, called 3 times. We asked on the second time, if they didn't have towels, just let us know. Each response was "we will notify housekeeping". 2 hours later, someone finally came and brought more bath towels--we asked for face towels. Still no follow up from front desk. This was their slow season, so we did not understand the drop in service. Food was good and staff on grounds very pleasant. We will try somewhere else next time. No apology no commendation Read moreGenuine Expedia guest review
"Jamaica was wonderful!!"
We thoroughly enjoyed our stay at the resort. The staff was amazing, the food was really good with a lot of options. The pools were great and the beach was beautiful. I wish that the hotel had elevators but I probably needed to walk! The place is unbelievable and for the price you couldn't have asked for more.Genuine Expedia guest review
"incredible weather, hotel beautiful, staff helpful"
Everyone was helpful -- wonderful weather and incredible location -- loved every minute -- the beach was not great but we knew that by the computer site. so no surprise -- pool amazing!!Genuine Expedia guest review
The hotel itself was beautiful. The weather was great although we arrived during their rainy season. It only rained two days and out of the two days we were coming from the airport. The hotel staff didn't seem to want to be there. Out of 20 you may get 1 or 2 that are friendly and really like what they are doing. The food at the buffet wasn't the greatest. […] The restaurant food was excellent. One day on the beach they cooked a seafood gumbo (I think that's what they called it) and it was very good. This was our second time staying here and it was just fine. My husband and I would definitely do it again. Read moreGenuine Expedia guest review
"Nice hotel excellent service"
Room was nice , service was excellent , food was great !!!Genuine Expedia guest review
No working wifi or AC throughout halls or restaurantsGenuine Expedia guest review
The floors in the rooms need to be upgraded and the tile was dirty. Also the shower was filthy and had water that settled in the shower due to improper drainage. The jacuzzi in the room was filthy. There is no wifi available in the rooms for free. It is a $20 per night charge for WIFI, which does not even have great signal strength. There is free wifi […] in the lobby that never works and is extremely slow. The restaurants suck and very little authentic Jamaican food is available. Better chefs are needed and a better selection of meals. Friday night, which was Jamaica night was great. The lobby and pool was really great, unfortunately you cant sleep there. The rooms need to be remodeled. The employees are very nice, but our complaints need to be considered for improvement. Read moreGenuine Expedia guest review
"Big pool, scanty beach"
First of all, this hotel is overrated. Unable to make one local call. That obviously would cost you an 'arm and a leg'; one U.S dollar per minute. The food was unsatisfactory; some overcooked, some undercooked. Don't touch the 'house wine' or champagne. They were horrible tasting. The beer was no better. Do ask for full details of what is included in […] "all inclusive" package, because you would be in for a surprise. Obviously I would not go there again. Read moreGenuine Expedia guest review
"Ist Experience in Jamaica was Great"
The Grand Palladium Lady Hamilton was Great!. The location was fantastic. 35 minutes from airport and plenty of opportunities to get around and see things. Lunch and dinner choices were very good. Breakfast was ok, Kind of like Golden Coral. The culture there will present the staff as rude. This is not the case. They are very helpful and strictly business. […] They are very eager to assist but they do not fall over you. It took me 2 days to get use to the heat and humidity. The pool was wonderful. My wife and I have already decided to return to Jamaica. We would have no problem returning to the Palladium. Read moreGenuine Expedia guest review
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