All hotels in Kamala, Thailand
1 room, 2 adults
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100/10 Moo3, Kamala Beach, Kamala, Phuket, 83150, Thailand, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 128 reviews)

  • Pool
    Great pool
  • Service
    Fantastic service
  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Amenities
    Ordinary amenities
  • Vibe
    Decent vibe
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4.0 / 5Excellent
"Nice Hotel for families"
Stayed in the 2 bedroom room which was good with small children. Water slide and children's pool also much appreciated. A very relaxed vibe at the hotel with most other residents quite friendly and sociable. Hotel food was reasonable but the medium sized restaurant 50 meters out the front was very good and better value than eating in the hotel.
Genuine Expedia guest review
Other trip Jul 7, 2015
Andy
US
5.0 / 5Outstanding
"Perfect"
Stayed here for three nights with my wife and two kids in the 3-bed suite. Very spacious clean room, easy access to an amazing quiet beach. Beach was ideal for swimming and great views. Short walk along beach to shops and restaurants. Hotel has shuttle to Patong. The staff were all smiles and very friendly, food was great, and pool was relaxing. Will definitely return.
Genuine Expedia guest review
Other trip May 2, 2015
Dom
US
4.0 / 5Excellent
Very good hotel with reasonable access to beach and walk to town/food. Great pool and fantastic breakfast with espresso coffee!!
Genuine Venere guest review
Other trip Apr 16, 2015
A Traveler
US
3.0 / 5Good
"Family hotel"
The swissotel provided a decent place to stay for the holidays. It is definitely a family geared hotel. The breakfast was very good. It's not far from the beach but it is isolated in Kamala. There is nothing else around it for entertainment. You need to travel by taxi or tuk tuk to actually see Phuket and enjoy dining experiences elsewhere. They do a good job at booking and arranging tours for guests. So if you are just looking for the basics this place is it.
Genuine Expedia guest review
Other trip Apr 14, 2015
DF
US
4.0 / 5Excellent
Nice place. Good stuff. Clean room. Not far from beautiful Kamala beach.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear Guest, Thank you so much for your great feedback about your stay at the Swissôtel Resort Phuket. We are happy to read that you have been satisfied with our resort. This is right, Kamala Beach is a very beautiful beach offering a wonderful view for sunsets. We are looking forward welcoming you again for a future stay at the Swissôtel Resort Phuket. Sunny Regards, Guillaume D. Guest Relations Manager
Other trip Oct 24, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"nice family hotel w kids club"
our family (2A2C1B) stayed at 2br ground floor w easy access to the pool and not far fr the kids club. Room: spacious main living room w free wifi firm beds,variety of cable channels, generally clean. lighting too dim,no bathtub, toilet too cramped and badly designed, bedrooms quite cramped, no stove and cooking utensils, cleaners dont sweep the floor properly tends to be sandy. pool was nice and big tho you cant lap. kids club was manned by helpful staff but ps equipment abit faulty. location near kamala beach with loads of food options and not far fr patong or bigger shopping malls. car is not a must but convenient
Genuine Hotels.com guest review
4 night family trip Nov 28, 2015
Aliman
SG
4.0 / 5Excellent
"4th time at same resort"
We have stayed at the same resort 4 times and happen to get the same room 4 times. Love it, but this time the room looked like it needed a make over.... curtain ripped, shower mouldy and lounge cover old. But other than that I would still go back. The pool is awesome and my girls loved it. Just make sure your breakfasts come in your package otherwise it is really expensive to get on the day. We would be happy to go back to the resort again.
Genuine Hotels.com guest review
14 night family trip Oct 28, 2015
Adrienne
AU
4.0 / 5Excellent
"Hotel close to the beach."
Limited choices of restaurants and shops within walking distance.
Genuine Expedia guest review
Other trip Oct 27, 2015
Denis
AU
3.0 / 5Good
"Fully average, bad location."
Very average location. Stay at Novotel 350 meters away which is much better value for money and on the beach. Swissotel alone has some sort of big bubbling water pit on one side of building. Looks like sewage pump to me, could be wrong.
Genuine Hotels.com guest review
2 night trip with friends Oct 21, 2015
Nicholas
AU
3.0 / 5Good
"Not great value"
We stayed two nights and were underwhelmed by the restaurant service. While friendly, they were extremely slow and the food quality was very spotty...some good, some inedible. And not cheap, either. It was however, good for the kids who thoroughly enjoyed the pool. I will look for alternatives before going back.
Genuine Hotels.com guest review
2 night family trip Oct 18, 2015
James
SG
4.0 / 5Excellent
"Great family resort away from the craziness"
Great place for kids. Kids club and pool were hits with our 5 and 2 year old. Staff was friendly and breakfast buffet was excellent.
Genuine Expedia guest review
Other trip Oct 11, 2015
A Traveler
AU
5.0 / 5Outstanding
"Great hotel"
Great hotel. Great staff. Great service. We were put on the 4th floor (top) which was great for the pool views and views around the hotel for the forest but a killer on your legs everyday walking up and down them in the heat as they have no lifts. The room 1416 was a great size for a family of 4, 2 separate bedrooms one king and two king singles. The only thing the bedrooms could have is a mirror in each one, instead there was a mirror in the hallway and in the bathroom. Restaurant breakfast buffet was fantastic lots of choice and the same for lunch and dinner with great choices. Beverages and food within the hotel are pricey compared to outside restaurants and shops, But you can purchase drinks outside the hotel in the shop and drink around the pool. Overall a great holiday and would definitely recommend swissotel kamala.
Genuine Expedia guest review
Other trip Oct 8, 2015
keely
AU
5.0 / 5Outstanding
"Great family hotel"
Great family hotel, awesome kids facilities pool was amazing and kids loved the water slide. Great kids club very friendly staff and great kids activities. Restaurant śerved good food. BYO own grog around pool area which made it so much cheaper we will be going back to this hotel lived it.
Genuine Expedia guest review
Other trip Oct 3, 2015
Ian
AU
4.0 / 5Excellent
"Great for families"
Swissotel Kamala is best suited to families with kids. Facilities clean and in good repair, pool is great. Location nice and quiet, 10 minute walk to the beach, 15 minutes to beach restaurants. Minimart, 3x restaurants, laundry service, tour bookings, taxis, tailors, massage/spa, hair braiding and souvineers right outside hotel, Kamala town about 20 minute walk. Staff helpful when required, but not overly attentive. Breakfast buffet adequate. This is not a five-star facility, so don't expect the perfection and attention to detail you would get with more luxurious properties.
Genuine Expedia guest review
Other trip Sep 30, 2015
Melody
AU
4.0 / 5Excellent
"Swissotel Phuket"
The Swissotel offers a pretty good service with a staff that is extremely helpful and dedicated. Facilities are quite good too. Although very spacious, rooms are relatively dark but provide a high level of comfort.
Genuine Hotels.com guest review
2 night family trip Aug 15, 2015
Maxime
SG
4.0 / 5Excellent
"Kamala holiday"
Hotel rooms are quite roomy and air con is efficient and quiet Furniture is a little aged and in need of replacement Bathroom is way too small Staff are friendly and efficient especially the breakfast crew Fitness centre is well equipped I have stayed at a range of both 4 and 5 star resorts in Kamala and would rate Swissotel in the top 3 although Cape Sienna Resort is much better if you do not want the noise of families and loud Russians day and night
Genuine Expedia guest review
Other trip Aug 3, 2015
Gary, Brisbane
AU
4.0 / 5Excellent
"Comfortable family hotel."
Comfortable family hotel. Big buffet breakfast was good. The danish pastries could have been fresher but I'm being really picky. The rooms have a living room which was great. The restaurant is pretty good.They can put a mattress topper on the bed if you need it. We got a good price. Overall this hotel saved us at the end of a tiring trip when we needed some comfort and relaxation.
Genuine Hotels.com guest review
4 night romance trip Jul 21, 2015
lisa
AU
4.0 / 5Excellent
"Kiwis in Phuket"
Family holiday to a new destination. Hotel is great for families and while it is a taxi ride from Patong it is quiet, close to Kamala beach and everything on the island is very accessible.
Genuine Hotels.com guest review
8 night family trip Jul 8, 2015
Kerry
NZ
5.0 / 5Outstanding
"Nice, cozy hotel"
We're family of 5 with young children. We were quite surprise upon entering our room which very big, it was a three bedroom suite. The interior is very nice too. One complain we have is that here's a sign in a room saying that we can have in-room massage which is not correct after we call the spa. This sign should be removed.
Genuine Expedia guest review
Other trip Jul 20, 2015
family of 5
SG
4.0 / 5Excellent
"Ideal resort if you have young Kids"
We have a 6 year old and 17 month year old. The 2 bedroom room is both child friendly and spacious Pool is ideal size and layout for the kids with the added bonus of the water slide. The kids club is great our daughter loved spending time doing different activities and playing with other children who where staying at the resort. The hotel food surprisingly was better prices and quality of the local restaurant
Genuine Expedia guest review
Other trip Jul 15, 2015
Paul
AU
4.0 / 5Excellent
"Good getaway at great price!"
Great price and very spacious room. Nothing much around the area but you can get a shuttle to Patong provided by hotel at a fee. Hotel is not on the beach but about a comfortable 10 min walk away. Love the pool and kids club.
Genuine Hotels.com guest review
2 night family trip Jun 29, 2015
Gayle Frances
SG
5.0 / 5Outstanding
"Superb for families"
Had almost 14 days here and it is fantastic! Phenomenal service and the ideal location and facilities for families.
Genuine Expedia guest review
Other trip Jul 6, 2015
jo
AU
3.0 / 5Good
i stayed in Swissotel for 3 nights with my big group of family, 18pax. I have been in contact with reservations 2 months ahead asking for some special hotel requirements ie, lower floor due to elderly and young children, late check out due to our flight schedule. Nothing of it has been fulfilled. They are not flexible to guests' requests. However, the rooms are big for families. breakfast is good too. Hotel location is not very convenient as well. You definitely need transportation in and out of hotel to any part of Phuket. It is not near to Kamala beach. You have to walk about 5mins, cross a main road via underpass for another 5mins. Kamala beach is not a very nice beach too. Coarse sand and rather dirty surroundings. Luckily, just outside the hotel, there's convenience store, small restaurant and a reasonably price massage place. I even spotted a small cockroach in my hotel room. Other than that, you really would like to consider hotels nearer to Patong beach ie Novotel and such for better convenience and beach.
Genuine Hotels.com guest review
3 night family trip Jun 19, 2015
A Traveler
SG
3.0 / 5Good
This hotel is pleasant to stay in, but is a little run down. Kid's room & activities is not too bad. Food is not that great though. Overall still a pleasant experience.
Genuine Hotels.com guest review
5 night family trip Jun 15, 2015
Serene
SG
2.0 / 5Fair
"could have been better"
I had a terrible experience. We had two rooms. One of the rooms was stinking of smoke despite of being a non smoking room. It had Russian magazines scattered all over. Its ac was not working. Same was reported to hotels.com and swissotel kamala property still i was out of my room for around 4 hours. Staffs were good but someone at the reception was very harsh.
Genuine Hotels.com guest review
3 night family trip Mar 23, 2015
Kunal Kishore
IN
4.0 / 5Excellent
"Great and beautiful hotel"
We enjoy our stay and my daughter love the kids club and kids menu especially the brownie with ice cream. Breakfast is lot of variety walking distant to the beach.cant bath in the beach .
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
Wong
AS
5.0 / 5Outstanding
"Lovely resort"
This was a great place to stay for somewhere a bit quieter on Phuket. We had a pool side room which was so handy just ducking back and forth as spent most days at the pool. The staff gave us a map of the local area (Kamala) however there were no distances on it. We made the mistake of deciding to walk to the supermarket with a pram. It was extremely hot and a long way and we would not have attempted it if we had known how far it was but thought that it couldn't be that far or the hotel would not have it on the local map - suggest the hotel add distances to the map. Otherwise staff were very friendly and helpful and room was very comfortable.
Genuine Expedia guest review
Other trip May 30, 2015
Katie
AU
5.0 / 5Outstanding
"Nice hotel, good facilities, close to beach"
Spent 10 nights at this hotel and thoroughly enjoyed our stay. Food all good, buffet breakfast choices extensive, recommend getting omelette made I had one every morning. Room service menu good and lunch special by the pool worthwhile. Happy hour at pool bar 5-7pm a bargain, 2 for 1, Kamala Delight was kids mocktail favourite. Staff all pleasant, English wasnt great though, 1 porter had a chip on his shoulder so in the end i stopped tipping him, but otherwise staff were lovely and helpful. Bed terribly hard, so second night we got a mattress topper this helped somewhat but if your used to a softer mattress be warned, upside of bedding though they have the most amazing pillows. I had read in other reviews about the neighbouring rooster, i wish i had headed that reviews advice and asked for a room on the eastern side as he crowed every morning sometimes even at 2am, so when booking suggest you request that. i guess we could have moved rooms but couldnt be bothered repacking and unpacking suitcase. Good facilities in resort road, massage, corner shop with everything. would definately stay here again.
Genuine Expedia guest review
Other trip Apr 20, 2015
Karen
AU
4.0 / 5Excellent
"Nice kid friendly hotel away from the crowds"
Service and cleanliness here is top notch, typical of most good hotels in Thailand. The 2 bedroom suite is very spacious with a big "kitchen" counter, no cooking, great for washing milk bottles. One of the room's aircon wasn't blowing cold air at all, but that was fixed somewhat the same day. It still wasn't as cold as the other room but it sufficed. Breakfast buffet spread was decent and I had most of my other meals in the same restaurant. The food is decently priced and the Thai food was average. There's a small indoor playground at Kids' World though my kids spent most of their time at the pool. The water slide is fun! Scuba diving at the Kamala beach dive sites suck though. Lots of dive centres offer free pickup/drop off service. Not much to see underwater but good and calm enough if you're a newbie or qualifying to become a diver.
Genuine Hotels.com guest review
4 night family trip Mar 18, 2015
A Traveler
SG
4.0 / 5Excellent
"Excellent value for money overall"
For the money this hotel can't be beaten. It would compare with some twice the price. That said there are a few things that are worth being at least aware of, but shouldn't be taken as direct criticisms. Firstly the beds are super hard! If you're used to that then you're fine but I wasn't and had a dead leg for a couple of days. Secondly the hotel is starting to show it's age a bit, but again you get way more than you pay for overall. The kids club was seriously underused given it's excellent facilities, and because of that I think they didn't really stick to any of the advertised activities. But their staff are excellent with kids and mine loved going there. One thing outside of the hotel's control is the taxis, they are a rort in Kamala - you're a captive market so they'll charge you the maximum fare and no bartering. It costs THB200 just to go half a mile into town! Also going to Patong for a night out may be only 7k or so, but can take up to an hour some nights as there's only one road in and out. You'll definitely get better value of a taxi coming back from there than going, supply and demand! But overall don't take the above as whingeing, more observations. We had an absolutely first class holiday here and would come back again in a heartbeat.
Genuine Expedia guest review
Other trip Mar 18, 2015
Alan
AU
2.0 / 5Fair
"Buffet trap"
The buffet food was awful and extremely expensive. Don't get caught there.... otherwise, as a hotel, it was fine. The pool was clean, the room clean just don't have lunch or dinner there.
Genuine Hotels.com guest review
2 night family trip Jan 21, 2015
Anne
AU
3.0 / 5Good
"Nice quiet area. Good family hotel."
Hotel pool in great and the breakfast is excellent. Staff are friendly but their English is not that good. The rooms are okay but do not be fooled by the title "deluxe" because the rooms are not! They are basic. The bathroom is tiny but clean and the shower & toilet work well. The air conditioning worked well but super noisy - we didn't hear the infamous rooster! Each room has a TV/DVD player. There is a kitchenette with a microwave & kettle. We asked to be moved because the first room had little bugs flying around and a terrible smell. There is no lift and if you had young children you wouldn't want to be on the ground floor as rooms open straight onto the room!
Genuine Expedia guest review
Other trip Jan 28, 2015
Liz
AU
5.0 / 5Outstanding
"amazing hospitality"
We were made to feel welcome from the time we arrived at the resort. Service here is remarkable, everyone we encountered was friendly and cheerful. We were there at a peak period - it was full and busy at breakfast yet the staff were still always helpful and warm, even on New Year morning after most of the staff had been on duty the night before at the NYE dinner. We were also very impressed with the Executive Chef, whom we witnessed working non-stop ensuring that the food was always topped up, and who was also always manning the egg station personally, delivering the perfect eggs to hungry guests like us. Speaking of the NYE dinner, we had thought that the lucky draw was based on the ticket numbers, only to realize much later that they were calling out room numbers. And our room number was drawn at least twice... Well, guess it was just us not paying attention... We had a 2-bedroom suite, which was just right for our family of 4. Having only 1 bathroom and toilet was somewhat inconvenient, but we managed. After all, we weren't in the suite much during the day. Housekeeping was perfect, rooms were always clean when we returned. This has been my 3rd time in Phuket but first time in the delightful Swissotel, and I dare say it has been the best stay so far.
Genuine Hotels.com guest review
5 night family trip Dec 28, 2014
Sharon
SG
4.0 / 5Excellent
"Good hotel in quiet location"
The service in Thailand is very laid back which is ok if you are not in a rush so best to relax and allow time for dining etc. visiting the Tigers was the kids highlight as they got to stroke and hug a real tiger. Phi Phi island trip by speed boat was an excellent day out.
Genuine Expedia guest review
Other trip Jan 3, 2015
DK
AU
4.0 / 5Excellent
"fairly good hotel for rest and relaxation"
This is not a luxury hotel despite its international brand name. Furnishing is basic but room is clean. Has only one restaurant but serves great food and a fairly good buffet breakfast spread. All rooms are walk-up so it may be quite tiring for the elderly if you got the upper floors. Not many shops/cafes in the surrounding; so it's very quiet; no buzz; no shopping, no night-life. Within walking distance are 3 restaurants, a clothing shop, a tailor shop and a few spas. Baan Mai restaurant is awesome. Don't bother about Sam Restaurant, which basically re-fry food before serving and really not worth your time and money. Kamala beach is a short walk from hotel. It's less crowded and is beautiful. There is a small van (provided by Swissotel) that takes guests to Patong but operates only thrice a day and you got to book a day in advance. Rather inflexible in that if you choose to go at 10am, you've to take the return trip at 2pm (most would prefer to come back on their own by cab). taxis are expensive in phuket. Not much to do within the vicinity of Swissotel (apart from the beach) - the streets are quiet and you really need to travel out. A good place to rest and relax.
Genuine Expedia guest review
Other trip Dec 29, 2014
Summer
SG
3.0 / 5Good
"Nice hotel close to beach."
Pleasant staff and nice environment to enjoy a holiday away from the busy lifestyles. Nice swimming pool and gym plus kids play room which is important for me. My child loves it. The breakfast is good with a number of varieties. Love the pool side bar and the daily happy hour. There are nearby massage shop and restaurants for budget yet good services. The things that put me off are 1. no toothbrush / toothpaste for a 4 stars hotel. 2. the locals rear rooster which kinda of disturbed my peaceful sleep. They go off at 3-4 am in the morning which I personally feel that it is too early to wake up for any activities. The hotel management should talk to the locals about how to go about providing a peaceful and quiet environment for the guests.
Genuine Expedia guest review
Other trip Dec 28, 2014
Ben
SG
4.0 / 5Excellent
"good hotel for families with kids..."
Good facilities for kids, a little far from Phuket town...kamala has a good beach...staff are very friendly, gym has a good setup and the slide in the pool was a winner....air cond in the room was okay but had one speed of cool....
Genuine Expedia guest review
Other trip Dec 19, 2014
A Traveler
AU
4.0 / 5Excellent
"Family orientated resort with large accommodations"
We stayed in Swissotel Resort Phuket for 5 days in December 2014. We were 5 adults (21-78 years) and we took a 2-bedroom pool terrace located on the ground floor. Our room was the very first one when entering the stretch of accommodations and it suited us very well. The environment was not noisy although the pool, restaurant, pool bar and swimming pool were all literally a stone's throw away. The room was spacious and the ample living area was appreciated as all 5 of us could gather comfortable at all times. One down side is that 5 persons sharing just 1 toilet required some logistical planning, especially in the mornings. A free shuttle service runs 3 times a day to the busy town of Patong. Reservation for the transportation is a must as demand is high, else be prepared to pay 500 baht each way if you engage the ever-ready private taxi service.
Genuine Expedia guest review
Other trip Dec 18, 2014
Nev
SG
4.0 / 5Excellent
"Nice hotel, close enough to beach. Spacious rooms"
1. Excellent staff. Provided lots if information and help whenever required. 2. Great for families. Kids world was awesome. Movie screenings. 3. Not so recommended for muslim tourists. Halal food need to take transport out. 4. Location is average. If you want amenities, shopping and cafes, stay in patong
Genuine Expedia guest review
Other trip Dec 13, 2014
Naz
SG
5.0 / 5Outstanding
"Great Hotel"
Hotel room was big for the 3 of us and had very comfortable stay. Nice and calm surrounding away from the city and close to a wonderful and peaceful beach..surely recommend this hotel
Genuine Hotels.com guest review
3 night family trip Nov 28, 2014
Srikanth
IN
4.0 / 5Excellent
"Self sufficient and serene"
The hotel was a quiet and serene sanctuary for us. We had a good break from the buzzing city life at home. The children enjoyed the pool facility and had lots of fun on the water slide.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear Kayla, Thank you so much for your great feedback about your stay at the Swissôtel Resort Phuket. It is an honor to read that your children enjoyed our lagoon pool ! Moreover, you are right, our quiet location enables us to provide to our guest calm and tranquility for resting family holiday. We would be delighted to welcome you again in Phuket for a future stay, Sunny Regards, Guillaume D. Guest Relations Manager
Other trip Oct 8, 2014
Kayla
SG
4.0 / 5Excellent
"Delightfully staffed hotel"
Close to Kamala Beach, Phuket Fantasea and short Tuk tuk ride to Patong, other beach towns and attractions. Delightful staff.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear Guest, Thank you so much for your great feedback about your stay at the Swissôtel Resort Phuket. Indeed, our location strikes a happy medium between the quiet place of Kamala and the main attractions of the Island. Our team members feel very rewarded by your kind words, thank you ! We would be delighted to welcome you again in Phuket for a future stay, Sunny Regards, Guillaume D. Guest Relations Manager
Other trip Sep 4, 2014
A Traveler
AU
5.0 / 5Outstanding
"fantastic all round hotel"
i enjoyed the stay the staff was great the room we had was great where they put us , the pool was great the food unbelivable , there was one hickup with our bathroom door not open and close but was fix with in a day so that was god , nice little shop close by and resturants to if you like a change i will stat there again for sure.
Genuine Hotels.com guest review
Response by Swissotel Resort Phuket
Dear Deb, Thank you so much for your amazing feedback about your stay at the Swissôtel Resort Phuket. We sincerely apologize for the inconvenience with your bathroom door, but you will be pleased to learn that we are currently working on a refurbishment project that will give a fresher look to our room and fix these problems. Nevertheless, it is an honor to read that you had such a great time in our resort and enjoyed our facilities. We will also transmit your kind words to our team members. We are looking forward welcoming you again for a future stay at the Swissôtel Resort Phuket. Sunny Regards, Guillaume D. Guest Relations Manager
7 night trip with friends Jul 21, 2014
deb
AU
3.0 / 5Good
"Average hotel needing maintenance"
Were in a two bedroom unit. Alright as we are not fussy but the rooms need some maintenance. Showers not hot was the biggest issue.
Genuine Expedia guest review
Other trip Jul 27, 2014
Jason
AU
4.0 / 5Excellent
"Quiet Hotel away from hustle and bustle"
Swissotel was good for us as a family with two young boys, 7 and 4. Pool is large and has a water slide at one end which kept them occupied a lot. Kids world is good, however our boys preferred the pool and day trips. Outside hotel entrance is a small shop which was handy for drinks and snacks and basic goods. Rooms were good, we had two bedroom pool side room with two bedrooms. short walk to beach. Short trip into Patong (400baht on Tuk tuk). Only downsides for us were the bed was VERY firm and I didnt sleep all that well on it (and we have firm bed at home!) Also the restaurant has good food but we tired of menu after 4/5 nights. Could do with offering "specials" or a buffet option. But not bad and would return agains.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear Guest, Thank you so much for your great feedback about your stay at the Swissôtel Resort Phuket. We are really happy to read that your kids enjoyed our pool and Kids World. We are saddened to read that you did not find our mattress confortable and we hope that it has not been too detrimental to your stay. We would be delighted to welcome you again in Phuket for a future stay, Sunny Regards, Guillaume D. Guest Relations Manager
Other trip Jul 14, 2014
A Traveler
AU
5.0 / 5Outstanding
"Holiday at Phuket"
We had a great stay at Swissotel Resort Phuket. Every staff would greet with a sweet smile which made us feel welcomed. The front desk staff were helpful and ready to arrange with transport or sightseeing when required based on our schedule. I had emailed for airport transfer and early check-in and received a prompt and detailed reply. The arrangements were made to our best comfort. At first our kids felt that the hotel was away from the bustling Patong so it would not be much fun but the kids world and the swimming pool were great entertainment. There were a lot of activities for kids to engage and the staff in kids world were friendly and guided the kids with patience. The various swimming pool and slide were fun. The rooms were clean and well kept. The big living room, kitchen and bedrooms made us feel at home. More over the restaurant in the hotel provided a good range of menu at reasonable price, the staff at restaurant went extra miles to recommend the various cooking style according to our taste buds. Even after the food was served they checked on our requirements and comfort frequently so that we received the best hospitality. On the whole we had a great time at Swissotel Resort Phuket. I sincerely thank all the staff there for making our stay a memorable one. We will definitely be back there for our next vacation to Phuket.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear Bubblegum, Thank you so much for your amazing feedback about your stay at the Swissôtel Resort Phuket. We feel very honored to read that you had such a great time in our resort and enjoyed our facilities. We are very proud of our lagoon pool, it is a kids' favorite. Our team members feel very rewarded by your kind words, they always do their best to fulfill your expectations. We are looking forward welcoming you again for a future stay at the Swissôtel Resort Phuket. Sunny Regards, Guillaume D. Guest Relations Manager
Other trip Jun 22, 2014
Bubblegum
SG
4.0 / 5Excellent
"Private, relaxing"
We only stayed 1 night but would deffiently stay again.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear Jo, Thank you so much for your great feedback about your stay at the Swissôtel Resort Phuket. We are glad to read that you enjoyed your stay in our resort. We are looking forward welcoming you again for a future stay at the Swissôtel Resort Phuket. Sunny Regards, Guillaume D. Guest Relations Manager
Other trip May 1, 2014
Jo
AU
5.0 / 5Outstanding
"Great family hotel"
A nicely appointed hotel 5 min walk from the beach. The 2 BR suites are fantastic for families with heaps of living space. The staff we all very friendly and very helpful. I would stay here again without a doubt. We had a great time in Kamala Beach and the Swissotel Resort. The resort also has single BR suites that are good as well.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear Mat, Thank you so much for your amazing feedback about your stay at the Swissôtel Resort Phuket. We are very honored to read that you had such a great time in our resort. Our team members feel very rewarded by your kind words. We would be delighted to welcome you again in Phuket for a future stay, Sunny Regards, Guillaume D. Guest Relations Manager
Other trip Apr 27, 2014
Mat
AU
4.0 / 5Excellent
Relaxing holiday at the Swissotel. The resort is small with limited facilities, but just a short walk away is a lovely beach and shops far from the chaos of Patong area.
Genuine Hotels.com guest review
Response by Swissotel Resort Phuket
Dear Wong family, Thank you so much for your great feedback about your stay at the Swissôtel Resort Phuket. As you mentioned, our quiet location is the perfect place to relax and enjoy calm holidays, yet it is close to the main attractions of the island such as Fantasea. We would be glad to welcome you again in the future. Sunny regards, Guillaume D. Guest Relations Manager
4 night family trip Mar 18, 2014
Wong family
AS
4.0 / 5Excellent
"Nice hotel for families, not for couples"
Nice resort for big families, disspoinentment is no views of sea, four storied resort!, small bathroom but good continental food, very good staff, large swiming pool.
Genuine Expedia guest review
Response by Swissotel Resort Phuket
Dear j.k, Thank you so much for your great review about your stay at the Swissôtel Resort Phuket. Our team members feel very rewarded by your kind words ! We are very much looking forward to welcome you again. Sunny regards, Guillaume D. Guest Relations Manager
Other trip Mar 27, 2014
j.k
GB
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