Cape Royale Luxury Hotel and Spa - Cape Town

Decent value. Good staff except housekeeping. Room dusty. Didn't follow up on requests .

Genuine Expedia guest review

This was a nice hotel and we enjoyed our stay. It was nice to have basically a small apartment instead of standard hotel room. Room had everything needed, and anything extra that was requested was provided. Staff was friendly and very helpful. Rooftop pool was small but sufficient. They had music up there and made an effort to give it a nice vibe. We […] enjoyed several Happy Hours up there. Some great views from there of the stadium, waterfront and downtown (CBD). Location was good in Green Point. Its hard to say what is the best location to stay, but I think this is a good choice. Several restaurants nearby of all types, a nice market, and such. We walked to de waterkant on some nights for dinner and one day from downtown (we like walking). The waterfront is nearby, really close as a crow flies, but not to walk because of roads. But the shuttle service they provided was an excellent solution. They dropped us off, and picked us up. Also they will take you downtown (CBD) and other nearby areas. A real plus. My only caution, which was only a problem one night because of uncourteous neighbors, is that it can be noisy. Probably not a problem for most, but if you are are noise sensitive then beware. The problem, sort of, is the open interior, stone floors and wood doors which all carry noise. It is very nice and beautiful though. Not a problem for us, and not that bad, but you do hear door shutting and people. Overall would stay here again & recommend! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

very good and clean hotel, safety, close from the other attractions, good shuttle bus services to/from waterfront area

Genuine Expedia guest review

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Genuine Hotels.com guest review

We reserved a 2 bedroom unit and were absolutely blown away by its size, comfort, view, and amenities. The service was outstanding as well as the convenience to all the sites available. The staff was not only friendly but bent over backwards to make sure we got everything we needed. I can't wait to go back and stay at this same hotel.

Genuine Expedia guest review

With a 5 star rating, I was expecting more. I didn't realize that I'd booked in a room with a kitchenette and living space. Some may love this, but for me it was a disappointment. I would have rather had a more upscale room with a more typical set up. Also, the rugs and some of the furnishings were visibly worn. No bathtub for soaking. Just not the […] "luxury" I was anticipating. The restaurant has a nice breakfast buffet, but the dinner was awful. Finally, they advertise free internet throughout the hotel, but I had trouble catching it both in my room and in the main lobby. If I ever make it back to Cape Town, I would not stay at this hotel. Read more

Genuine Expedia guest review

Expedia had called the hotel while we were in the USA to request a breakfast included offer. The hotel granted this request and promised breakfast with our stay. Upon our check in, we were told there was no record of this and they could not honor the breakfast for our 2 nights - extremely disappointing. Hotel staff - appear professional but lack knowledge, […] Upon my check out, after the bill was settled, my invoice was given to me and not a word was said. Not the usual "hope you enjoyed your stay with us" OR "thank you for staying with us" not even "thank you or bye". I had to ask if we were done and I could leave. Room - shower drain was blocked, grout very dirty, towel heater did not work, coffee not replaced daily. Read more

Genuine Expedia guest review

This is an absolutely wonderful hotel!! The friendliness of the staff is unsurpassed!! When you check in, a gong is sounded and the doorman announces, "Please welcome Lord and Lady.......!" The hotel is beautiful and modern and the lobby is beautiful with a gorgeous centerpiece in the middle of the room. You are offered juice, coffee, tea or water as […] you check in. The concierge is excellent and super helpful. There is a shuttle to Victoria and Albert Harbor shopping mall-and I believe it will take you other places in the vicinity. Rooms are suites and very large and attractive! If you are planning to go to Capetown, Stay Here!! Read more

Genuine Expedia guest review

The check in process was smooth. I booked for a one bedroom suite and they provided a two bedroom upon check-in. From the beginning I was meant to feel like I was home. The staff was ready and able to assist but not overbearing. I came and went with no trouble at all hours. I thank the Cape Royale for making my one vacation this year a special one.

Genuine Expedia guest review

The hotel staff is very freindly and helpful. They go out of their way to take care of any problem you might have--promptly!!

Genuine Expedia guest review

The hotel was amazing! It was like they had thought of everything. It's better than a home away from home. We went as a family, my husband, my self and our two daughters aged 11 and 7. Their bedroom had a large shower area so they could both shower and not fight! The Master bedroom had it's own little T.V in the room other than the big T.V in the living […] area. The kitchen was stocked with just the right amount of Cutlery. It has a toaster, coffee machine and kettle. Also had a washing maching with dryer and an oven. They had an assortment of wine glasses for us to chose from! It was like we were Royalty!!! The staff were very considerate and discrete no cleaning staff to be seen either while entering or leaving the hotel or in the pathways. Read more

Genuine Expedia guest review

Everyone at the hotel was super helpful - we arrived after midnight (we were on the late night KLM arrival flight from AMS) and parked our car on the street. Upon entering the hotel the door man took our keys, walked around the block to find our car, parked it securely in the lot and brought our bags up to the lobby to meet us as we checked in. The […] bar seemed closed when we arrived but they opened to allow us a cocktail after our long flight, which was very nice of them. Very courteous, very luxurious, very unique. A great night's stay. Read more

Genuine Hotels.com guest review

This hotel was amazing. This was our first time in South Africa and it was quite the welcome. The room is spectacular, with high ceiling and... it's like being in a 2 bedroom condo. Seperate tub and shower were great. The service was top notch, from the travel desk that coordinated a shuttle (which is on call for pickups when you are in the city) to […] the feeling that when people help you, they want to see you satisfied (as opposed to getting you out of the way). It's walking distance to the waterfront though I'd recommend using their shuttle service, particularly after dark. It has a nice restaurant also. Read more

Genuine Hotels.com guest review

Our stay was outstanding. Everyone was extremely professional and accommodating. The accommodations were superb, the concierge was spot on with all his recommendations. I would recommend the Cape Royale Luxury Hotel And Residence to anyone without hesitation.

Genuine Expedia guest review

We stayed 5 nights in a 2-bedroom suite; it was nicely appointed and well noise-insulated. The apartment was so spacious and lovely we hosted a cocktail party. I highly recommend the hotel, with only a few things to first consider. Although very nice (appropriately 5-star rated), the published full-rate for the room seems inflated, and I don't think […] it will meet the discerning traveler's expectations if they've paid a half grand nightly (USD), which is what the website stated as full-fare for that apartment. At a fraction of that price, we were completely delighted with the multiple turn-down services, helpful and knowledgeable front desk and concierge, convenient location, and little surprises...like cookies and chocolates left after room cleaning. As long as you are looking for a very luxurious place to stay while sightseeing or visiting, you won't be disappointed; but if you're looking for a destination location where you spend most of your time on the hotel grounds, it's maybe not the right 5-star property for you. A qualifier on that statement is that we did not use the spa amenities so I can't speak on that. A couple drawbacks we experienced were not too bad, but would have been frustrating had we paid a much higher price: 1) wireless internet was spotty in the room and went out for 12 hours one day -- the lobby has a separate internet, though (both are "free"); 2) the master bed was very squeaky (*blush*) -- but the bedrooms are well separated. Read more

Genuine Hotels.com guest review

An outstanding hotel with very helpful staff. I would definitely stay there again.

Genuine Hotels.com guest review

Overall a good place to stay for business. The hotel and the rooms (I stayed twice) are dark, the coach in the dining area would need some repairs, and the wifi was working but a little slow, the sleeping area in the rooms is next to the corridor, which can be quite noisy. BUT, the room had a lot of space and are very clean, the personnel was very nice, […] and I was impressed by its responsiveness (I mentioned an issue with the wifi and I had the IT experts in my room right away to check it). Read more

Genuine Hotels.com guest review

I recently stayed at this hotel while i was visiting Cape Town. This was my first time in South Africa i was there to surf and catch catch up with some friends. I have stayed at numerous 5 star resorts throughout the United States and this hotel was exceptional. The staff was very kind and generous, the rooms were very modern and comfortable. The staff […] was very helpful and polite. I would definitely stay here again on my next visit to Cape Town. The price per night was exceptionally cheap compared to other 5 star resorts we have visited. Read more

Genuine Hotels.com guest review

Ultra friendly n helpful staff made our stay memorable! The free shuttle service within 5km of the hotel is a bonus. Location is great though can at times be a wee bit "rough" but not unsafe. The only real issue I had was the slow wifi connection, which can be frustrating.

Genuine Hotels.com guest review

This is an apartment hotel so rooms are huge with separate kitchen and sitting area. Probably good for a long stay when you need the extra space. Downside is the location, neither central, waterfront nor quiet. Close to V&A but not walk able after dark. Hotel does offer free limo service within 5 kilometers.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Good location w/ free car service . Super friendly and helpful staff; Spacious accomodations; note that the regular suite we stayed in does not actually have a separate bedroom - that is with a door. However, it is quite separate and I could fix breakfast and putter around w/out bothering those still in bed. Excellent value.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Certainly one of the best hotels in the world with exceptionally friendly and efficient staff, great rooms, convenient parking......need one say more!

Genuine Expedia guest review

My husband check-in a day before me. Upon his arrival they didn't find our pre-paid reservation from their systems. They were able to provide him with a room but it wasn't as luxurious as the one we paid for. It has been 2 weeks, and we are still fighting for the credit. My husband organized a hotel car to pick me up from the airport but it never arrived. Wireless […] connections in the rooms were basically non-existent. Spa had been down sized. The gym was very moderate. We also have a reason to believe that employees stole $1500 from our room. Despite of several complaints and discussions with the hotel management they didn't offer us anything. No credit, no voucher for dinner, nothing. Read more

Genuine Expedia guest review

A beautiful setting on Main Rd where all the restaurants are close by, just opposite the Green Point stadium. A big plus is the free parking inside the hotel and big kitchen fitted with a washer/drier and other Siemens appliances.

Genuine Expedia guest review

A fantastic property and staff. Very elegant and comfortable. The room was roomly an comfortable. Much more than we expected. Hotel offered complimentary transportation to nearby restaurants, etc in a beautiful Jaguar.

Genuine Expedia guest review

Luxurious accommodations in a the heart of it all. All amenities were terrific, although some of the service lacked (i.e. towels would be taken each day and often not replaced unless requested). But in general the 5 star experience in in Cape Twon

Genuine Hotels.com guest review

There are many reasons to recommend the Cape Royale--excellent location, huge rooms (actually small apartments with full kitchen and washer/drier), lovely lobby, incredible roof top deck with some of the best views in CT, your own butler.... However, the construction in the hotel means the gym is inaccessible and the spa has been crammed in to a guest […] room with many services no longer available. This is frustrating because I had read a review saying the gym was closed so I wrote ahead and was assured it was open. I guess it may be technically open but you can't get to it through the construction and even if you can (at night once the crew leaves), it is now crammed in to a small room that wreaks from the painting they are doing. Also, you'll find their Internet is very intermittent with a weak signal at best and a "business center" that is the size of a closet and usually about 100 degrees because of the lights and faulty AC. Even on their computer the connection is weak. I complained and they said they were fixing it but then I met a man who had stayed there before and he said it is always very poor. Two other tips: Forget their mediocre restaurant, including room service, and opt for one of the restaurants or delis in the neighborhood where the food is much better and less expensive. The neighborhood is very safe and you can walk to the waterfront or use their complimentary shuttle. Do not use their airport shuttle which will cost you much more than the easily available taxis. All in all, the Cape Royale is much like all of Cape Town these days, seeming to be in recovery from the World Cup and doing all the maintenance put off for the last year. Even the cable car to Table Mountain was closed, so do check ahead before you go. But once the construction ends, I'd go back to this hotel mostly because of the location and the ability to cook and comfortably live in the very large rooms. Read more

Genuine Hotels.com guest review

I was surprised to find the hotel was relatively new (around 3 years) seeing that the structure was like old world beauty. Our check-in was very personalized - private desks for individual check-in and not long counters like in most hotels. Service was very efficient. We went to the roof deck restaurant and asked the waiter what time they would close […] and he said as long as we were there it would be open! Man, did I feel Special! The hotel rooms very beautifully constructed with a lot of space and full amenities. Our 2 bedroom suite had its own kitchen and dining set with full facilities (washer, oven, even a clothes washer). The night we were there one of the television sets in one of the rooms had a problem with the signal so it was turning on and off and we could not watch on that television. We called for service, the butler came to our room and they needed to do some adjustments but it was a bit late at night so we decided not to push thru with it. In return, the butler sent us a bottle of wine for our incovenience even though there were 2 other TV sets we can use in suite. I've been to many hotels and I wish I could say that this kind of attention and service when you are incovenienced is common place but its not so EXCELLENT marks to the staff and to the hotel. I will surely recommend this hotel to everyone going to Cape Town! Read more

Genuine Expedia guest review

We stayed 4 nights at the Cape Royale during a 29 night stay in SA. We stayed in some super accomodation throughout our stay and unfortunately the Cape Royale didn't live up to its 5 star billing. The hotel is very nice, the rooms are spacious and very clean. It is located about 10-15min walk to the waterfornt and a similar distance down to long street. […] We were hassled a number of times by beggars while walking away from the hotel, they were very pushy and followed you for a good distance before relenting. If you have a car the charges for the car parking are additional to your room rate and rise without notification. We were quoted R65 at checking and it was documented on the docket and upon checkout were told it was R80 as it had gone up at the start of the month. Unfortunately the service/ food is just not upto a 5 start hotel. Staff are ok, but just not professional in dealing with requests and can't make a decision. The SPA is not really a SPA it is a beauticans, which strangely doesn't give priority to hotel guests. The sky cocktail bar didn't even have a coctail menu, the barman just listed off the cocktails available. Overall the Cape Royale just didn't deliver as 5 star hotel and would be well down the list on our next visit to Cape Town. Read more

Genuine Hotels.com guest review

This is truly a wonderful hotel with fabulous accommodation and high level service. It is in Green point and slightly away from the beach front, so if you want sea views and beach it is not ideal, but for work and easy transport around the city it is lovely. Worth compromising on the sea view and just look at the room - it is that nice. Hotel is a bit […] pricey at times and having paid a lot was surprised that breakfast was then not included. Had lovely breakfast around the corner at delightful coffee bar. Read more

Genuine Hotels.com guest review

great location,only down point seletion of wines not great ,and at the pool bar very limited selection of winew

Genuine Hotels.com guest review

I have stayed in some very good hotels in this area in the past and paid a lot more money. but this hotel had it all with regards to staff and accomadation they were so helpful and pleasant. the rooms we had excellant. the food excellant the staff excellant. A 5 STAR HOTEL FOR A 3 STAR PRICE

Genuine Hotels.com guest review

A fantastic hotel where the staff can't do enough for you. Rooms are large and spacious with plenty of amenities. Rooftop pool and bar a lovely place to spend a day away from the city. Highly recommend this hotel and its associated spa.

Genuine Hotels.com guest review

Amazing hotel and hight standard service

Genuine Hotels.com guest review

highly satisfied

Genuine Hotels.com guest review

Good location with excellent size rooms and very good servive levels. Complimentary transport to anywhere within 5 k's is very useful. A few minutes in car to Waterfront bars and restaurants and 3p minute walk to City centre.

Genuine Hotels.com guest review

Initially very good but there is a night club next door which is very very loud

Genuine Expedia guest review

Great hotel central to all things in Cape Town Disco downstairs at the weekend was a pain

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The kitchen was not adequately stocked and we had to call for extra cutlery and plates, dish cloths, pan, pots, tin openers. And the was an occasion or two when what we asked for was not brought to the room. The other complaint we had was that the complementary shuttle was not always available on the specified times as the vehicle was being used to […] shuttle other guests to or from the airport. However, the was one time when we had requested a drop of at the waterfront in advance and we taken in a luxury hotel jaguar as the usul vehicle was in use :) Other than that we had a fantastic time and hirely recommend this hotel to everyone. Pure luxury. The staff were very helpful. And the hotel was well situated to the Waterfront and other attractions. Read more

Genuine Expedia guest review

The Hotel looks great but there are a few issues that need sorting out before I would stay again. The main one is the nightclub on the ground floor that is not in any of the pictures. It is not run by the hotel so they have no control over it. It is open every night and the music is very loud, this would be ok If the windows were sound proofed but sadly […] they are not. With music playing until 2am every morning it was very difficult to sleep. When the duty manager was asked about it he simply said there was nothing he could do as it was nothing to do with the hotel despite having a number of complaints every night!!! When also asked about the photos of the hotel as the nightclub is not shown in any he said it was a marketing ploy done by head office. The room we had, 501, was very tired. The walls had be touched up with paint that did not match, the bathrooms were dusty and although you had a kitchen you did not have any pots or pans etc to use. They were provided on request. The gym consisted of 2 running machines and 2 bikes and a few weights, not really food enough for a 5 star hotel. The best area was the roof with the pool, on a hot day this was excellent and the views were amazing! Read more

Genuine Expedia guest review

Absolutely excellent, and the service from staff was just amazing. We were treated like royalty and had a wonderful holiday Amazing value for money as we booked and paid last February,,,,,.I have already recommended the hotel to others who plan to go to Cape Town next February/March 2013. Sincere Thanks Anna Marie and family

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Amazing service, friendly and helpful staff, great location and fantastic breakfast. My only gripe was that I found the bed a little too firm, but I will stay here when I come to Cape Town again without a doubt.

Genuine Expedia guest review

We received a fantastic warm welcome and greeted in style. Ou suite was spacious and well appointed exceeding our expectations, we had views of table mountain and the stadium fantastic! The staff were extremely helpful and friendly 10/10. We used the restaurant several times, the steaks were superb. Our experience at the Cape Royal added to the amazing […] time we had in Cape Town Read more

Genuine Hotels.com guest review