Azul Fives Hotel By Karisma - Playa del Carmen

Reception totally inadequate and lacking. Wonderful food. Very kind staff.

Genuine Hotels.com guest review

We stayed at this hotel with an all inclusive deal.... altough the staff tries to be friendly the sevice is SUPER slow, everything you ask for takes minimum an hour to get there, and it is very common for them to let you know that they don´t have in stock what you are asking for. The room was the best part, they are very big and spacious, but you have […] to walk a lot to get to the beach or to the restaurants. A big disapointment was also the quality of the food, they sell themselves as gourmet included, but honestly the food quality is poor and the third day we were there we were tired of the small variety they offer. It is a nice place, especially good if you have children but the slow SLOW sevice is really annoying and the bad quality food is a huge minus point. The beach is not the best in the area, you cannot get into the sea because it´s full of rocks, but you can walk like 5 to 10 min from the hotel and find better beachfront. Read more

Genuine Expedia guest review

We have a great time with the kids and our friends the food was excelent and the services was great the hotel great for kids and kristian at the front desk was súper he let US check out late in our last day with no charge since our figth was cancel because of the weather loveeeee it !

Genuine Hotels.com guest review

It was ok, beach isnot the best.

Genuine Hotels.com guest review

About 70 guests attended our niece's wedding. We enjoyed our stay being with family and friends, Very poor service at the AREZZO restaurant..never got our food, waiter kept saying it's coming when I asked, We were the first to order, the rest of our group of 26 got their food, We finally left. The food was later delivered to our room, food was not good. […] This happen on our first night..if it wasn't for the wedding we probably would have moved to another hotel. Food and service at other restaurants was OK, nothing outstanding. No full length mirror in room, the only mirror is in bathroom. Bathroom has no place to hang bath towel or robe. The property was clean and well maintained. The day of the wedding we had perfect weather, great ambience, good food, good entertainment, great day overall. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Overall it was a great hotel. Service was great. The restaurants were delicious and there were a lot of options. Everyone was friendly and welcoming. I would definitely go again and stay there. I highly recommend it.

Genuine Expedia guest review

the manager is useless and they charged us 90 $ for every guest that came over even for 20 min

Genuine Hotels.com guest review

I stayed at Azul Fives from 11/13 to 11/17 for our baby-moon. It's a small but modern hotel. During our stay, only 2 out of the 5 bars were open. 3 out of the 4 restaurants were open (one under renovation) and there is only 1 restaurant open for breakfast and 1 restaurant open for lunch so the selections were very limited. The staffs were very friendly […] and nice. The hotel is great for families with small children. They have a lot of toys around most public areas for kids to play and the toys were all sponsored by Fisher Price (include the high chairs and booster seats in the restaurants). The room are very spacious. Beach is a bit rocky so not ideal for swim or kids. I would recommend the hotel to families who wants a small vacation. Read more

Genuine Expedia guest review

The Azul Fives was surprisingly wonderful! After many visits to Cancun for the past 20 years, didn't expect any different from this location. Not that Cancun is bad...it's actually wonderful-just avoid it during spring break or graduation! Totally different! Went for a family wedding & stayed in the King Suite. Wow! Absolutely beautiful! Although there […] was a hint of mildew when we first arrived. (Building 9) and the elevator reeked of mildew. We let them know at the front desk so hopefully, knowing about the problem, they will get that fixed. Can't say enough about the service---we were really impressed! EVERYONE-even the yard maintenance crew, spoke to us. This is an all-inclusive resort & they know the tips are already included, so we were delighted at how everyone was so outgoing, friendly & helpful! The food was spectacular! The pool bars were awesome! We all gathered at the pool on the beach. The constant breeze kept us all coming back to this pool and not the ones near the rooms. Although I do have to say, the size of these 2 pools is amazing & beautiful how they wrap around all the buildings. We were here from June30-Jul3, so it was about as hot as it was going to get! That's why we always went to the pool with the breeze! We would highly recommend staying at the Azul Fives. We went into the town of Playa del Carmen...a $15 cab ride each way. TONS of food/bars & shopping on a pedestrian street...5th Avenue. Looked like it went for a mile! Read more

Genuine Hotels.com guest review

We stayed there for one night. It is a little north of Playa del carmen, further than you can walk. June 2011, they just open 6 monthes earlier so everything was in mint condition. Very nice rooms and restaurants with modern feel to them. The food and drinks were reasonably priced. There are many bars and food place located around the grounds. The pools […] are the biggest that i have seen. I believe there is a piece of pool outside everyone room. It has a resort feel to it. Read more

Genuine Hotels.com guest review

Wonderful place, it's small and quiet great for honeymooners. The food was the best I have had in Mexico and we have stayed at a lot of other nice places.

Genuine Expedia guest review

wonderful swimming pool but better to be all inclusives in this place... lovely anyway...

Genuine Hotels.com guest review

Enjoyed everything. Dinner food needs improvement though. Be careful making a reservation at Senses, $98 per person, and some of the courses very good, some not so good. The staff was extremely courteous, and very prompt. If looking for a great hotel, which is relatively peaceful, this could be your place. It was 100% full, but you would guess it was […] only 50% full based on how crowded the pools and restaurants were. Read more

Genuine Expedia guest review

The welcome was very nice. The penthouse was very modern and spacious. The hottub on the rooftop cannot be used, because there is not hot water to fill it. In this hotel you will find mostly American people with children. The breakfast restaurant is like a caferteria. There are 3 restaurants at the beach and the food is not impressive. The beach is […] not very nice in comparison to Playa del Carmen or Tulum. There are rocks and you won't be able to swim in the ocean. We went to playa every day and also ate there during the day. Read more

Genuine Expedia guest review

The room is huge, nicely decorated, again. The facilities are good, the breakfast each morning is good, the pool is beautiful, but I did not like the beach. It is much less beautiful than the beaches of Playa del Carmen and Cancun. For me it's the main downside of the hotel.

Genuine Expedia guest review

Everything is very clean, personnel very helpful and kind, extremly friendly.

Genuine Expedia guest review

Great location and resort for kids and families. Staff are very professional with kids which is a huge plus! Wonderful location in many ways.

Genuine Expedia guest review

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Genuine Hotels.com guest review

1.The sea is awful!!!! no way to swim in the sea!!!!!we were resting there for 2 weeks, but we didnot swim in the sea. 2.And pools are VERY cold. Children cant swim in it at all!!!!!!!!!! 3.Rooms are not comfort, there are no telephone in living rooms ( only in bedrooms). 4.In showers there no place for shampoos and others things. 5.there are washing […] machines and kitchen items(plates,spoons,forks and so on) in rooms, but we WASNOT allowed to use it. It was said, that in hotel there are restaurants and laundry, use IT. 6. We had 2-bedroom penthouse, and we had barbeque. But we had No GAS for it. We asked several times to bring it and....we had no gas!!!!!! 7. We had no beache towels in room for terrassa. Read more

Genuine Expedia guest review

Hotel was great, we did the European plan instead of the all inclusive. It worked out really well, we made our own breakfast, ate lunch at the beach restaurants and had dinner in town or in one of hte 3 hotel restaurants. The beds were comfortable, the rooms beautiful the staff were friendly. A few bumps but overall wonderful. We did water aerobics, […] yoga on the beach, swam in the ocean, watched the destination weddings. Roberto the General Manager is a doll and very helpful! Would go back tomorrow!!! Read more

Genuine Expedia guest review

The hotel was nice, even it hasn´t the best location. The room decortaion and details could improve. The food was nice even if you don´t use the all-inclusive option. The staff is kind, friendly and efficient. The biggest complain is that the pools were not heated, and the climate was not so hot. Last but not least, the first day we arrived, there was […] sand inside the sheets all over the bed, for sure they need to improve the cleanliness of the room. Read more

Genuine Expedia guest review

The hotel is beautiful and the rooms are absolutely huge and well-appointed. Food and drink were excellent (loved the "Gourmet Inclusive" a la carte approach - much better food than a typical buffet). The staff is all very friendly. Supposedly they have smoking in "designated areas only", which I was told did not include the pool areas, but I was chased […] away from the pools more than once by chain smokers. The mini-bar was only restocked once while we were there (1 week) and only after I called twice to request it. The beach was too covered in coral to be able to swim without booties, but we were told that there was a gorgeous sandy beach about 15 minutes down to the left. No real activities for teenagers, so I wouldn't recommend bringing teens, but I'd definitely go back without a child. Read more

Genuine Expedia guest review

The beach was the worst I have seen in years!!!, the pools have no heat, and was cold in November and early December. If you are going for pool, then great...but if you are going for the beach forget it...Also, they talk about the great Penthouse with jacuzzi, (OMG) the jacuzzi does not have heat, and it works like a bathtube.. Terrible place!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a fantastic week at Azul Fives with our two 1.5 year old boys. We arrived to a very warm welcome including champaign and friendly service at check-in. The staff were very friendly, the property is absolutely gorgeous, the food is fantastic (and I'm not an easy judge), and all the details of the resort made for a great stay. Our room was larger […] than expected. The kids club was excellent with great toys and games for the kids, and friendly staff. We would definitely go back. Read more

Genuine Expedia guest review

stayed here for one night - new hotel and impressive rooms with 2 toilets, two tvs and all looks modern and clean. However, there was no hot water!, in addition the back door leading to small terace area was defective and did not lock, some of the lights could not be switiched off at night and the safe deposit box was faulty. The final straw was that […] our room key stopped working due to a fault with the door system which required two members of staff to sort out. So summary, nice looing rooms and design, but lack of attention to the basics such as water and locks. Ok for a day or two but would not recommend a long stay. Read more

Genuine Hotels.com guest review

LOOKS NICE BUT TERRIBLE SERVICE  […] < Read more

Genuine Expedia guest review