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  • Azul Fives Hotel By Karisma
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1 room,  2 adults 
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Room 1:

Azul Fives Hotel By Karisma - Playa del Carmen

20.66616, -87.03499
4.5 stars
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, Mexico ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $315 $113
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3.8 41 5

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    Azul Fives Hotel By Karisma
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Azul Fives Hotel By Karisma

    • Gran Coral Golf Hotels - Akumal 1.1 miles
    • Playa del Carmen Hotels - Riviera Maya 1.4 miles
    • El Camaleon Golf Club Hotels - Playa del Carmen 1.6 miles
    • Guadalupe Church Hotels - Playa del Carmen 2.3 miles
    • Mamitas Beach Club Hotels - Playa del Carmen 3.1 miles
    • All landmarks in Playa del Carmen

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    Overview of Azul Fives Hotel By Karisma - Playa del Carmen

    Location.
    Azul Fives Hotel By Karisma is close to Gran Coral Golf, El Camaleon Golf Club, and Guadalupe Church. Additional area attractions include Playa del Carmen Main Beach and Mamitas Beach Club.

    Hotel Features.
    Azul Fives Hotel By Karisma has a full-service spa, a health club, and a spa tub. Wireless Internet access is available in public areas (surcharges apply). Business amenities at this 4.5-star property include a business center, a meeting/conference room, and audiovisual equipment. Dining options at this luxury hotel include a bar/lounge. The staff can provide concierge services, tour/ticket assistance, and wedding services. Additional amenities include a children's pool, a children's club, and spa services. Complimentary valet parking and self parking are available onsite for guests. The property has designated areas for smoking.

    Guestrooms.
    The 360 air-conditioned guestrooms at Azul Fives Hotel By Karisma include iPod docking stations and minibars. For a surcharge, guests can use the in-room wireless high-speed Internet access. Rooms are equipped with LCD televisions with premium cable channels and DVD players. All accommodations provide safes and direct-dial phones with voice mail. Bathrooms offer bathrobes, designer toiletries, makeup/shaving mirrors, and hair dryers. All units feature coffee/tea makers and complimentary bottled water. Additional amenities include irons/ironing boards and ceiling fans. In addition, amenities available on request include in-room massages and wake-up calls. Housekeeping is offered daily.

    Image of Azul Fives Hotel By Karisma, Playa del Carmen
    3.8 out of 5 Good (41 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    We have a great time with the kids and our friends the food was excelent and the services was great the hotel great for kids and kristian at the front... desk was súper he let US check out late in our last day with no charge since our figth was cancel because of the weather loveeeee it ! Reviewed by a Hotels.com guest on Nov 1, 2012

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $113
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    3 Bedroom Suite up to 8 pax

    Run of the House

    2 Bedroom suite up to 6 pax

    2 bedroom penthouse suite

    1 Bedroom suite

    Deluxe room

    Fisher Price 1 Bedroom Suite

    3 bedroom penthouse suite

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • American Express
    • MasterCard
    • Visa
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Pets not allowed

    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • A resort fee is included in the total price displayed.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Beach/pool umbrellas
    • Designated smoking areas
    • Elevator/lift
    • Garden
    • Gift shops or newsstand
    • Number of buildings/towers - 13
    • Patio
    • Suitable for children
    • Swimming pool - children's
    • Video library
    • See more facilities
      • Air-conditioned public areas
      • Babysitting or childcare (surcharge)
      • Ballroom(s)
      • Bar/lounge
      • Beach sun loungers
      • Beach towels
      • Beach umbrellas
      • Free self parking
      • Free valet parking
      • Luggage storage
      • Meeting facilities size (feet) - 2389
      • Meeting facilities size (meters) - 222
      • Number of floors - 3
      • Number of outdoor pools - 3
      • One meeting/conference room
      • Shopping center shuttle (surcharge)
      • Tennis on site
      • Total number of rooms - 360
      • Tours/ticket assistance
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Bathrobes
    • Clock radio
    • Designer toiletries
    • Hair dryer
    • In-room childcare (surcharge)
    • In-room massage available
    • In-room safe
    • Iron/ironing board
    • Makeup/shaving mirror
    • Private bathroom
    • See more room details
      • Access via exterior corridors
      • Air conditioning
      • Cable TV service
      • Ceiling fan
      • Climate control
      • Coffee/tea maker
      • Complimentary bottled water
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Direct-dial phone
      • DVD player
      • iPod docking station
      • LCD TV
      • Minibar
      • Premium TV channels
      • Voice mail
      • Wake-up calls
      • Wireless Internet access (surcharge)
    • Services
    • Sauna
    • Security guard
    • Self parking
    • Shoe shine
    • Spa services on site
    • Spa tub
    • Supervised childcare/activities
    • Tour assistance
    • Use of nearby fitness center (complimentary)
    • Wedding services
    • View more services
      • Arcade/game room
      • Beauty services
      • Children's club
      • Concierge services
      • Currency exchange
      • Express check-in
      • Express check-out
      • Full-service health spa
      • Hair salon
      • Health club
      • Laundry facilities
      • Massage - spa treatment room(s)
      • Medical assistance available
      • Multilingual staff
      • Safe-deposit box at front desk
      • Valet parking
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Business center
    • Dry cleaning/laundry service
    • Event catering
    • Room service (24 hours)
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.
    TSUKI - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only.
    FLAVOURS - This family restaurant serves breakfast, lunch, and dinner.
    SENSES - This fine-dining restaurant serves dinner only.
    Oriola Beach Club Grill - This beachfront bistro serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
    24-hour room service is available.

    Recreation

    A children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Aerobics on site
    • Fishing nearby
    • Golfing nearby
    • Kayaking on site
    • Parasailing on site
    • Personal motorized watercraft on site
    • Playground on site
    • Scuba diving nearby
    • Snorkeling on site
    • Volleyball on site
    • Windsurfing nearby
    • Yoga classes/instruction on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 17 per person (approximately)
    • Fee for in-room wireless Internet: USD 10 (for 24 hours, rates may vary)
    • Fee for wireless Internet in all public areas: USD 10 per day (rates may vary)
    • Babysitting/childcare fee: USD 15 per hour, per child

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Playa del Carmen, Mexico
      of
    20.66616, -87.03499
    Hotel coordinates:

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    Azul Fives Hotel By Karisma Playa del Carmen

    A short guide to Playa del Carmen

    Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.

    see all hotels in Playa del Carmen

    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • Gran Coral Golf - 1.1 miles
    • El Camaleon Golf Club - 1.5 miles
    • Guadalupe Church - 2.3 miles

    3.0+ mi

    • Mamitas Beach Club - 3.1 miles
    • Tres Rios Ecopark - 3.2 miles
    • Avenida Constituyentes - 3.3 miles
    • Pier Navega - 3.3 miles
    • Nuestra Senora del Carmen Catholic Church - 3.6 miles
    • 28 de Julio Square - 3.7 miles
    • Downtown Playa del Carmen - 3.7 miles
    • Playa Del Carmen Airport (PCM) - 4.1 miles
    • Cozumel Intl. Airport (CZM) - 13 miles
    • Cancun Intl. Airport (CUN) - 28 miles
    • Isla Mujeres Airport (ISJ) - 44 miles
    All hotels in Playa del Carmen, Mexico
    Reviews
    • All (41)
    • Business (0)
    • Romance (6)
    • Family (4)
    • Friends (2)
    • Other (29)
    3.8 / 5
    Good

    Score breakdown (from 41 reviews)

    • 5.0
      (15)
    • 4.0
      (12)
    • 3.0
      (8)
    • 2.0
      (4)
    • 1.0
      (2)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      4.1
    • Comfort
      4.1
    • Condition
      4.2

    Reviews: Overall

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    Reception totally inadequate and lacking. Wonderful food. Very kind staff.
    Genuine Hotels.com guest review
    5 night trip in Feb 2013
    silvia
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    2.0 / 5
    Fair
    "They don´t give you what they offer"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    We stayed at this hotel with an all inclusive deal.... altough the staff tries to be friendly the sevice is SUPER slow, everything you ask for takes minimum an hour to get there, and it is very common for them to let you know that they don´t have in stock what you are asking for. The room was the best part, they are very big and spacious, but you have […] to walk a lot to get to the beach or to the restaurants. A big disapointment was also the quality of the food, they sell themselves as gourmet included, but honestly the food quality is poor and the third day we were there we were tired of the small variety they offer. It is a nice place, especially good if you have children but the slow SLOW sevice is really annoying and the bad quality food is a huge minus point. The beach is not the best in the area, you cannot get into the sea because it´s full of rocks, but you can walk like 5 to 10 min from the hotel and find better beachfront. Read more
    Genuine Expedia guest review
    Other trip
    Dec 12, 2012
    jaen
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "The best hotel ever !"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We have a great time with the kids and our friends the food was excelent and the services was great the hotel great for kids and kristian at the front desk was súper he let US check out late in our last day with no charge since our figth was cancel because of the weather loveeeee it !
    Genuine Hotels.com guest review
    2 night trip with friends in Oct 2012
    Carlos
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    It was ok, beach isnot the best.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    Meena
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good
    "Wedding Event"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    About 70 guests attended our niece's wedding. We enjoyed our stay being with family and friends, Very poor service at the AREZZO restaurant..never got our food, waiter kept saying it's coming when I asked, We were the first to order, the rest of our group of 26 got their food, We finally left. The food was later delivered to our room, food was not good. […] This happen on our first night..if it wasn't for the wedding we probably would have moved to another hotel. Food and service at other restaurants was OK, nothing outstanding. No full length mirror in room, the only mirror is in bathroom. Bathroom has no place to hang bath towel or robe. The property was clean and well maintained. The day of the wedding we had perfect weather, great ambience, good food, good entertainment, great day overall. Read more
    Genuine Expedia guest review
    Other trip
    Oct 3, 2012
    Robert
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    8 night trip in Aug 2012
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Overall it was a great hotel. Service was great. The restaurants were delicious and there were a lot of options. Everyone was friendly and welcoming. I would definitely go again and stay there. I highly recommend it.
    Genuine Expedia guest review
    Other trip
    Mar 31, 2012
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    the manager is useless and they charged us 90 $ for every guest that came over even for 20 min
    Genuine Hotels.com guest review
    5 night trip with friends in Dec 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "friendly staff, great for families with children, limited bars and restaurant choices"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I stayed at Azul Fives from 11/13 to 11/17 for our baby-moon. It's a small but modern hotel. During our stay, only 2 out of the 5 bars were open. 3 out of the 4 restaurants were open (one under renovation) and there is only 1 restaurant open for breakfast and 1 restaurant open for lunch so the selections were very limited. The staffs were very friendly […] and nice. The hotel is great for families with small children. They have a lot of toys around most public areas for kids to play and the toys were all sponsored by Fisher Price (include the high chairs and booster seats in the restaurants). The room are very spacious. Beach is a bit rocky so not ideal for swim or kids. I would recommend the hotel to families who wants a small vacation. Read more
    Genuine Expedia guest review
    Other trip
    Nov 20, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Azul Fives-Playa del Carmen"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The Azul Fives was surprisingly wonderful! After many visits to Cancun for the past 20 years, didn't expect any different from this location. Not that Cancun is bad...it's actually wonderful-just avoid it during spring break or graduation! Totally different! Went for a family wedding & stayed in the King Suite. Wow! Absolutely beautiful! Although there […] was a hint of mildew when we first arrived. (Building 9) and the elevator reeked of mildew. We let them know at the front desk so hopefully, knowing about the problem, they will get that fixed. Can't say enough about the service---we were really impressed! EVERYONE-even the yard maintenance crew, spoke to us. This is an all-inclusive resort & they know the tips are already included, so we were delighted at how everyone was so outgoing, friendly & helpful! The food was spectacular! The pool bars were awesome! We all gathered at the pool on the beach. The constant breeze kept us all coming back to this pool and not the ones near the rooms. Although I do have to say, the size of these 2 pools is amazing & beautiful how they wrap around all the buildings. We were here from June30-Jul3, so it was about as hot as it was going to get! That's why we always went to the pool with the breeze! We would highly recommend staying at the Azul Fives. We went into the town of Playa del Carmen...a $15 cab ride each way. TONS of food/bars & shopping on a pedestrian street...5th Avenue. Looked like it went for a mile! Read more
    Genuine Hotels.com guest review
    3 night trip in Jun 2011
    Peggy W
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Nice Place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed there for one night. It is a little north of Playa del carmen, further than you can walk. June 2011, they just open 6 monthes earlier so everything was in mint condition. Very nice rooms and restaurants with modern feel to them. The food and drinks were reasonably priced. There are many bars and food place located around the grounds. The pools […] are the biggest that i have seen. I believe there is a piece of pool outside everyone room. It has a resort feel to it. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Jun 2011
    Travelerx2
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Great Hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Wonderful place, it's small and quiet great for honeymooners. The food was the best I have had in Mexico and we have stayed at a lot of other nice places.
    Genuine Expedia guest review
    Other trip
    Jun 6, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "paraiso..."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    wonderful swimming pool but better to be all inclusives in this place... lovely anyway...
    Genuine Hotels.com guest review
    Other trip
    Apr 28, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Azul Fives Extremely Satisfied"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Enjoyed everything. Dinner food needs improvement though. Be careful making a reservation at Senses, $98 per person, and some of the courses very good, some not so good. The staff was extremely courteous, and very prompt. If looking for a great hotel, which is relatively peaceful, this could be your place. It was 100% full, but you would guess it was […] only 50% full based on how crowded the pools and restaurants were. Read more
    Genuine Expedia guest review
    Other trip
    Apr 4, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good
    "It's okay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The welcome was very nice. The penthouse was very modern and spacious. The hottub on the rooftop cannot be used, because there is not hot water to fill it. In this hotel you will find mostly American people with children. The breakfast restaurant is like a caferteria. There are 3 restaurants at the beach and the food is not impressive. The beach is […] not very nice in comparison to Playa del Carmen or Tulum. There are rocks and you won't be able to swim in the ocean. We went to playa every day and also ate there during the day. Read more
    Genuine Expedia guest review
    Other trip
    Mar 28, 2011
    Christa B
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "Very good hotel, but the beach is not very beautiful"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The room is huge, nicely decorated, again. The facilities are good, the breakfast each morning is good, the pool is beautiful, but I did not like the beach. It is much less beautiful than the beaches of Playa del Carmen and Cancun. For me it's the main downside of the hotel.
    Genuine Expedia guest review
    Other trip
    Mar 18, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Very nice Hotel, I would efinitely recommend it."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything is very clean, personnel very helpful and kind, extremly friendly.
    Genuine Expedia guest review
    Other trip
    Mar 2, 2011
    ronnie
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "Great resort for families and kids!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great location and resort for kids and families. Staff are very professional with kids which is a huge plus! Wonderful location in many ways.
    Genuine Expedia guest review
    Other trip
    Mar 2, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in Feb 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good
    "not impressed, cant wait to go back!!!!!!AWFULL!!!!!!!!"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      1.0
    1.The sea is awful!!!! no way to swim in the sea!!!!!we were resting there for 2 weeks, but we didnot swim in the sea. 2.And pools are VERY cold. Children cant swim in it at all!!!!!!!!!! 3.Rooms are not comfort, there are no telephone in living rooms ( only in bedrooms). 4.In showers there no place for shampoos and others things. 5.there are washing […] machines and kitchen items(plates,spoons,forks and so on) in rooms, but we WASNOT allowed to use it. It was said, that in hotel there are restaurants and laundry, use IT. 6. We had 2-bedroom penthouse, and we had barbeque. But we had No GAS for it. We asked several times to bring it and....we had no gas!!!!!! 7. We had no beache towels in room for terrassa. Read more
    Genuine Expedia guest review
    Other trip
    Feb 2, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "Paradise"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel was great, we did the European plan instead of the all inclusive. It worked out really well, we made our own breakfast, ate lunch at the beach restaurants and had dinner in town or in one of hte 3 hotel restaurants. The beds were comfortable, the rooms beautiful the staff were friendly. A few bumps but overall wonderful. We did water aerobics, […] yoga on the beach, swam in the ocean, watched the destination weddings. Roberto the General Manager is a doll and very helpful! Would go back tomorrow!!! Read more
    Genuine Expedia guest review
    Other trip
    Jan 23, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good
    "Formerly a condo"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    The hotel was nice, even it hasn´t the best location. The room decortaion and details could improve. The food was nice even if you don´t use the all-inclusive option. The staff is kind, friendly and efficient. The biggest complain is that the pools were not heated, and the climate was not so hot. Last but not least, the first day we arrived, there was […] sand inside the sheets all over the bed, for sure they need to improve the cleanliness of the room. Read more
    Genuine Expedia guest review
    Other trip
    Jan 18, 2011
    Draghignazzo
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "Beautiful Hotel. Beach - not so much"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      5.0
    The hotel is beautiful and the rooms are absolutely huge and well-appointed. Food and drink were excellent (loved the "Gourmet Inclusive" a la carte approach - much better food than a typical buffet). The staff is all very friendly. Supposedly they have smoking in "designated areas only", which I was told did not include the pool areas, but I was chased […] away from the pools more than once by chain smokers. The mini-bar was only restocked once while we were there (1 week) and only after I called twice to request it. The beach was too covered in coral to be able to swim without booties, but we were told that there was a gorgeous sandy beach about 15 minutes down to the left. No real activities for teenagers, so I wouldn't recommend bringing teens, but I'd definitely go back without a child. Read more
    Genuine Expedia guest review
    Other trip
    Jan 18, 2011
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    1.0 / 5
    Poor
    "Not what it seems"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      4.0
    The beach was the worst I have seen in years!!!, the pools have no heat, and was cold in November and early December. If you are going for pool, then great...but if you are going for the beach forget it...Also, they talk about the great Penthouse with jacuzzi, (OMG) the jacuzzi does not have heat, and it works like a bathtube.. Terrible place!!!
    Genuine Hotels.com guest review
    7 night family trip in Dec 2010
    A Traveller
    US

    Azul Fives Hotel By Karisma - Playa del Carmen
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night family trip in Nov 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "Family with 2 young children had a FANTASTIC week!"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    We had a fantastic week at Azul Fives with our two 1.5 year old boys. We arrived to a very warm welcome including champaign and friendly service at check-in. The staff were very friendly, the property is absolutely gorgeous, the food is fantastic (and I'm not an easy judge), and all the details of the resort made for a great stay. Our room was larger […] than expected. The kids club was excellent with great toys and games for the kids, and friendly staff. We would definitely go back. Read more
    Genuine Expedia guest review
    Other trip
    Feb 5, 2013
    Andy
    CA

    Azul Fives Hotel By Karisma - Playa del Carmen
    3.0 / 5
    Good
    "new hotel - clean but poor service and cold water!"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    stayed here for one night - new hotel and impressive rooms with 2 toilets, two tvs and all looks modern and clean. However, there was no hot water!, in addition the back door leading to small terace area was defective and did not lock, some of the lights could not be switiched off at night and the safe deposit box was faulty. The final straw was that […] our room key stopped working due to a fault with the door system which required two members of staff to sort out. So summary, nice looing rooms and design, but lack of attention to the basics such as water and locks. Ok for a day or two but would not recommend a long stay. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2011
    A Traveller
    GB

    Azul Fives Hotel By Karisma - Playa del Carmen
    2.0 / 5
    Fair
    "POOR MANAGEMENT <

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    LOOKS NICE BUT TERRIBLE SERVICE  […] < Read more
    Genuine Expedia guest review
    Other trip
    Nov 13, 2011
    A Traveller
    CA

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "paraiso..."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    wonderful swimming pool but better to be all inclusives in this place... lovely anyway...
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2011
    A Traveller

    Azul Fives Hotel By Karisma - Playa del Carmen
    1.0 / 5
    Poor
    "Not downtown at all - bad service and bad food"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    OK. The rooms. First room. I sit on the bed. The bed breaks. Back to the reception. We ask for a new room. They don't have one just right now. Maybe in two hours or so. It's lunch time, so why don't you go for lunch and come back after. We go to the See Olive, their beach side restaurant. Bad food. Then back to the reception. They give us a new room. […] We get there and it's half clean. We stay there and take a nap. Two people come into the room saying they were just given this room. I try to take a shower, I can't work their strange shower and I end up taking a cool shower. When we try to get some sleep at night, the ceiling fan light starts to do funny things. It turns on and off by itself. We call reception and they send someone. The man has to open the ceiling fan and to work on it for some time while we wait sitting on the beds. Finally, 45 minutes after our initial bed time, we get to turn the lights off for a second time. Bad hotel, location, service and food. Read more
    Genuine Expedia guest review
    Other trip
    Jan 11, 2011
    A Traveller
    CA

    Azul Fives Hotel By Karisma - Playa del Carmen
    2.0 / 5
    Fair
    "Won't be going back!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      1.0
    We spent a very expensive Christmas vacation at the Azul Fives by Karisma. The resort is beautiful, but from the time we arrived until the day we left there was an extremely bad smell outside of our room, which eventually sitfed inside of our room. It was the strongest urine smell you can imagine. After daily complaints, to which management sent a maid […] with a bottle of airfreshener up to spray inside and outside of our room, still nothing was done to resolve the problem. The maintenance people came daily, looked around, shook their heads, but again - nothing was done! The resort was not full but we were never given the option of moving to a different room that did not stink. After paying that much money and having several sleepless nights, wondering if we would be the next to explode from sewer gas, needless to say I will not be returning. The bar, restaurant and beach staff are wonderful and the place really is beautiful but I truly feel we should have been compensated somehow. Read more
    Genuine Expedia guest review
    Other trip
    Jan 5, 2011
    A Traveller
    CA

    The following reviews were posted by Hotels.com guests from other countries

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "service et chambre parfait."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    très bonne prestation. tout a été fait pour bien nous accueillir pour notre voyage de noces. la chambre était gigantesque. demandez-en une plutôt côté piscine. au niveau du service, tout le monde est très accueillant, compétent, et souriant. hôtel parfait pour les familles avec enfant. seul petit hic, la connexion internet non incluse (sauf au lobby) […] et l'absence "d'infirmerie" (si petit bobo), mais rien de méchant... Read more
    Genuine Hotels.com guest review
    4 night romance trip in Feb 2013
    Olivier
    FR

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Anlage super Service ausgezeichnet!! Strand mittel, da Felsen im Wasser Zimmer grosszügig, aber nie sauber geputzt Essen sehr schlecht!
    Genuine Hotels.com guest review
    5 night family trip in Oct 2012
    Jacqueline
    CH

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Maravilloso...."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Solo tengo palabras de agradeciemiento para todos hicieron de nuestra estancia algo maravilloso, el hotel super lindo, todos nos recibieron con una sonrisa, Marco en recepcion y Ana, Jose botones siempre dispuesto ayudarnos,Elena (ama de llaves) siempre hacia la diferencia en la habitacion y bueno que decir del restaurante con Teodoro y Miguel...........Gracias […] a todos!!! Sin duda regresaremos muy pronto :) Read more
    Genuine Expedia guest review
    Other trip
    May 31, 2012
    Maribel
    MX

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Consiglio la formula tutto-incluso..."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Il personale è sempre gentile e disponibile e la struttura è molto bella. Ho prenotato con la formula tutto incluso e non ho avuto sorprese in fase di check-out, non ho avuto alcun costo aggiuntivo per il cibo e le bevande consumate durante tutto l'arco della giornata nei vari ristoranti, punti ristoro o nei bar dentro le piscine.
    Genuine Expedia guest review
    Other trip
    May 22, 2012
    A Traveller
    IT

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Comodas instalaciones"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Las instalaciones estan geniales y cuantan con la opcion de tener todo incluido o plan europeo, y teniendo un departamento es una comodidad de espacio y no como un cuarto de hotel.
    Genuine Expedia guest review
    Other trip
    Apr 9, 2012
    A Traveller
    MX

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    8 night family trip in Dec 2011
    A Traveller
    SE

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "Azul five Playa del Carmen"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Siamo stati accolti con sorrisi e tanta ospitalità, ogni piccola richiesta era soddisfatta. Anche se l'hotel è per famiglie, e noi una coppia in vacanza alla ricerca di tanto relax, non siamo stati minimamente disturbati dalla presenza dei pargoli, che avevano personale, spazi e strutture attrezzate per trascorrere la loro vacanza. il cibo è buono, […] nessuna fila per accomodarsi ai tavoli, ai quali si è accompagnati dagli assistenti di sala e presentati al cameriere che servirà. Le zone pool sono delle vere e proprie chicche, bar in acqua dedicati e camerieri che servono ai lettini, lo stesso vale per la beach, dove c'e anche l'animazione, sempre presente, ma molto discreta. L'ingresso in mare è un pò difficoltoso per la presenza di banchi rocciosi, ma niente che non possa essere "aggirato", piochè danno anche la possibilità di fare snorkeling. Siamo stati veramente bene, coccolati tutto il tempo e cosa bellissima, venivamo salutati con i nostri nomi. Read more
    Genuine Expedia guest review
    Other trip
    Dec 2, 2011
    Aurelio SA
    IT

    Azul Fives Hotel By Karisma - Playa del Carmen
    4.0 / 5
    Excellent
    "Azul Fives Hotel by Karisma, nær Playa del Carmen"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Hotellet var bra og nesten nytt. Skuffelsen var at vi bestilte et hotell i sentrum av Playa del Carmen og fikk et kart ved bestillingen som viste at det var i sentrum, men det viste seg at hotellet lå 7 km fra Playa del Carmen. Hotelelt var bra for barnefamilier, men passer mindre for bare voksne. Det meste var tilrettelagt for barn. Vi lærte at vi […] skulle svare "Exellente" når de spurte hvordan vi hadde det. Det var et visst salgspress for at vi skulle kjøpe leilighet i hotellet, noe vi syntes var upassende. Read more
    Genuine Hotels.com guest review
    6 night romance trip in Jul 2011
    Olav F
    NO

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding
    "azul fives playa del carmen lujosa privacidad"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Mi estancia en el AZUL FIVES by Karisma de Playa del Carmen podría resumirse en cómodas y atractivas instalaciones en asombroso estado de mantenimiento, cálido servicio de excelencia, impecable gastronomía gourmet, si a todo esto lo enmarcamos en un paisaje paradisíaco con una vista hermosa de la isla de cozumel desde su playa privada, se convierte […] en una experiencia altamente recomendable. Precio mínimo a pagar, una distancia de 10 minutos lo separan del centro de la encantandora Playa del Carmen Hoteles.com servicio impecable Read more
    Genuine Hotels.com guest review
    7 night trip in May 2011
    Elena N
    AR

    Azul Fives Hotel By Karisma - Playa del Carmen
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    muy bueno
    Genuine Hotels.com guest review
    4 night trip in Nov 2010
    A Traveller
    MX

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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