All hotels in Niagara Falls, Ontario, Canada
1 room, 2 adults
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5983 Stanley Ave, Niagara Falls, ON, L2G3Y2, Canada, ‏‎800-491-6126
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3.3 / 5Good

Score breakdown (from 171 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.6
  • Comfort
    3.3
  • Condition
    3.0
  • Neighborhood
    3.8

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Give some of the smaller hotels a chance."
Enjoyed our stay at this smaller hotel in the Niagara Falls area. Very friendly staff. Beds were excellent. Clean room, clean bedding, clean carpets. Not alot of extras, ie coffee maker. But if your looking for a quite nice sleep on a budget this is it. Walking distance to everything! No coffee, no problem. Tim Hortons is a 2 minute walk away. Saved a ton of money on parking and hotel fees. Dont always judge the book by the cover. It was clean, and the beds were great!
Genuine Expedia guest review
Other trip Apr 13, 2015
A Traveler
CA
4.0 / 5Excellent
"A home from home"
We enjoyed our stay at the Diplomat. It's an older hotel, run as a small family business. The staff were courteous and friendly, the price was fair, the parking was free. The room was clean and included a fridge. There were two microwaves in the ice room if needed. Check in was early, and checkout was late. The hotel is within easy walking distance to Fallsview Casino and several restaurants. We would certainly stay at the diplomat again
Genuine Expedia guest review
Other trip Mar 2, 2015
Hadyn
CA
2.0 / 5Fair
"Stay at your own risk"
Bed bugs!!!!! Enough said.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
Sherna
CA
3.0 / 5Good
"few minutes to the falls"
We staid for one night, I chose this hotel for the rate and the proximity to the falls on foot.The room was large clean and comfortable with the two queen beds I ask for. The plumbing was noisy,we heard the taps and the showers of surrounding rooms. The Wi-Fi did not work at all that morning ,but we were offered to look up the information on their computer and print it.
Genuine Expedia guest review
Other trip Oct 29, 2014
christiane
CA
3.0 / 5Good
"Basic Hotel"
we picked the Diplomat because of location and because our first choice had been all booked up. Basically we were only looking for a place to sleep because we were attending a birthday in the area. The hotel itself was okay, but if you are looking for something "up scale" or with a view of the Falls, this is not the place to stay. They have no amenities in your room such as fridge, coffee maker, etc. It was clean and fairly quiet.
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
Shari
CA
2.0 / 5Fair
"Wouldn't Stay There Again"
The only good thing to say about my 3 night stay was that the cleaning staff was friendly and helpful and did a top notch job cleaning the room. Other than that, it was a negative experience as follows... Condition of the room and furniture was appalling with deep scratches in the furniture; facing of the bathroom counter top was hanging off; bathroom fan did not work; heater provided barely warm air for a brief time when turned on and thereafter only forced cold air into the room; very dated (1960's) light fixtures provided dim light at best; 1980's Tube Television with cable received only 8 channels as only 1 in 3 actually worked; Warm showers only in the evening... If guest wants to shower in the morning, expect 1 degree above freezing; Although advertised included in the rooms there was no refrigerator and no coffee/tea maker; 3 Storey Inn has no elevator so if you need one better look elsewhere; Free WiFi worked 2 out of 3 nights and with no night staff to reset the modem, you get what you get; Room door entry by a single Key should be updated to electronic Card Key locks which are programmable; Very poor security as front desk not 24 hour so building entry after daytime hours was through an unlocked door.
Genuine Expedia guest review
Other trip Oct 2, 2014
Jim
CA
2.0 / 5Fair
"Not Impressed"
Our room smelled of smoke, the Wi-Fi was not good at all, it was inconsistent. I was just overall disappointed in the quality of room and quality of stay. I will not return to this inn.
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
A Traveler
CA
1.0 / 5Poor
"Bad pricing hotel"
I paid $109. And discovered the room next door went for $59
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
CA
1.0 / 5Poor
"not satisfied"
front desk lady was careless and rude
Genuine Hotels.com guest review
1 night trip Sep 10, 2014
jamali
CA
3.0 / 5Good
Nice but not for me...
Genuine Hotels.com guest review
1 night trip Aug 31, 2014
Kev46
CA
3.0 / 5Good
"Average type hotel"
The hotel was kind of noisy. The swimming pool in the pictures looked big and it was just a tiny pool with no shadow in the parking lot!!. You couldn't open the windows so the air ventilation was not great. It was Ok for a one night stay
Genuine Hotels.com guest review
1 night trip Aug 28, 2014
A Traveler
CA
3.0 / 5Good
"It was within walking distance of Niagara Falls"
The staff and overall cleanliness was very good. The hotel is older and probably requires some updating. There was no coffee maker in the room.
Genuine Expedia guest review
Other trip Aug 27, 2014
Gayla
CA
3.0 / 5Good
"Free parking - short walking distance"
The hotel itself is dated but clean. The wifi service was poor, lots of waiting. The TV itself is old and the tv service was spotty, lots of breaks in transmission with waiting for return of program. The towels were great, if you were looking to exfoliate yourself as you were drying off, very stiff and coarse (clean but not comfortable)
Genuine Expedia guest review
Other trip Aug 26, 2014
Glenn
CA
5.0 / 5Outstanding
Nice hotel to stay in. Very friendly staff. Room was clean. 10 min walk from downtown. Will stay here next time.
Genuine Hotels.com guest review
1 night family trip Aug 23, 2014
A Traveler
CA
4.0 / 5Excellent
"Great for an overnight stay"
Nice little motel. Clean. Excellent value for the money. Friendly owner. Rooms were quiet. Couldn't hear the traffic or neighbors at all (and I'm a light sleeper). Good amenities in room (coffee/tea, fridge, microwave, satellite tv). Only minor issue was the loud window-style air conditioner. However, not a big deal because we turned it off and even though it was scorching hot outside that day, the room stayed cool at night, so no problem. Would stay there again if in the area.
Genuine Hotels.com guest review
1 night trip Aug 8, 2014
A Traveler
CA
1.0 / 5Poor
"some of the rude reception staff (Joanne)"
I booked two nights at Niagara Falls, ON thru Hotels.com website on July 29th and 30th. When I received the room it had no fridge nor coffee maker which I was charged for. Joanne couldn`t find my booking on her papers and she didn`t know the password to check it on the system. she gave me a different room depending on my receipt. when I received the room there was no fridge nor a coffee maker she told my son to stop arguing or she would call the POLICE for him. I called Henry from your website he promised to refund me. the next day Angelo apologized and fixed the problem. Joanne blamed everything on the site saying that this is the worst website to book thru, she gave me the names of two other sites to book thru. Finally, I would like to thank Angelo for his hospitality.
Genuine Hotels.com guest review
2 night family trip Jul 30, 2014
Haytham Abdulla
CA
1.0 / 5Poor
I think its very nasty. I don't it.
Genuine Hotels.com guest review
1 night trip Jul 9, 2014
Rabeaya Akter
CA
3.0 / 5Good
The location was very good, its ok for 1 or 2 nights.
Genuine Hotels.com guest review
1 night trip with friends Jun 27, 2014
A Traveler
CA
4.0 / 5Excellent
"Close to all kind of restaurant"
It is a family hotel, Father and son Manege the hotel they very nice friendly. When i was check in he spend about 20 minutes to explain all the interest point and all restaurant with all kind of food , there is a big lot in front of hotel for parking with no charge and table for picnic, i stayed in different hotel before this for two nights and i did not enjoyed then for the last night i moved to Diplomat inn i really enjoyed Thanks to management Angel.
Genuine Hotels.com guest review
1 night trip Jun 25, 2014
Sadegh M
CA
5.0 / 5Outstanding
"excellent"
whether you want 1 night or 14 nights the hotel and staff are helpful and friendly. its close to all the attractions in niagara. my partner and i would definately stay again. many thanks to you all xxx
Genuine Expedia guest review
Other trip Jun 23, 2014
Jo and mark
GB
5.0 / 5Outstanding
"Great room great location and great staff!"
Hotel staff very friendly and helpful! Provided lots of advice on were to eat and go around town that proved to be awesome!!!
Genuine Expedia guest review
Other trip Jun 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"very freindly"
Front desk clerk was very freindly and helpful as to what to see and what to avoid We would highly recomend staying here and look forward to staying here again!
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2014
Dayna
CA
3.0 / 5Good
"n/a"
Always a good place to stay at. Returning client. Owners make you feel welcome and encourages you to return. Always fun in the summer time when the pool is open too.
Genuine Expedia guest review
Other trip May 26, 2014
V
CA
1.0 / 5Poor
"Dirty, smelly room"
Room is terrible. Dirty, smelly, no bathroom supplies except toilet paper. No attendant at 7:00 am. have to slide the room key through the closed office door before leaving.
Genuine Expedia guest review
Other trip May 12, 2014
A Traveler
CA
3.0 / 5Good
Excellent service, very nice people who run the hotel. Only problem was the noise. They made us very cautious with how loud we were allowed to be, but as the night fell I found the guests in the hotel get louder and roudier. Good for your money, excellent location
Genuine Hotels.com guest review
1 night business trip Apr 5, 2014
A Traveler
CA
3.0 / 5Good
"not far from Fallsview casino"
It was ok - very basic hotel. Reception was very nice. Parking available.
Genuine Hotels.com guest review
1 night trip Mar 21, 2014
A Traveler
CA
5.0 / 5Outstanding
"Good no-frills hotel"
The Diplomat is a wonderful no-frills hotel. The decor is not fancy, but it was clean and quiet, and well-priced. The beds were very comfortable, and the staff was extremely friendly and accommodating. It's also centrally located, with very easy access to restaurants and all attractions. We will definitely be back next time we're planning an overnight stay at The Falls.
Genuine Hotels.com guest review
1 night trip Mar 8, 2014
Carol
CA
3.0 / 5Good
"Basic"
Offers the basic needs, if you want extras stay elsewhere.
Genuine Hotels.com guest review
1 night trip Nov 2, 2013
BW
CA
3.0 / 5Good
"Close to Falls, Can be accepted for the price"
I got a good price, so all in all I feel good Some point to make; there is no internet in rooms. Front desk works 9 am to 9 pm, No one can help you other than this hours The room is clean, spacious, and the staff are ok when they are at work
Genuine Expedia guest review
Other trip Oct 30, 2013
A Traveler
CA
4.0 / 5Excellent
"Very friendly and helpful staff"
Enjoyed our stay here. Located a nice walk to the falls, good 15 minutes plus. Good value compared to other hotels that are closer to the falls.
Genuine Expedia guest review
Other trip Sep 26, 2013
julie
AU
4.0 / 5Excellent
"Get what you pay for."
No fridge, coffee, paper pen, phone book...but nice people, good location, easy parking. Basic, clean room at basic price.
Genuine Hotels.com guest review
2 night trip Sep 20, 2013
Jim
CA
3.0 / 5Good
"Location convenient for a walk to the Falls"
Front desk staff were very welcoming and helpful. A replacement for the lamp that did not work right was quickly provided. We were on the main floor close to an entrance, so had a lot of noisy guests coming in and out over the course of the evening. Being a family-oriented operation, things did settle down and we had a peaceful night. Our room was large, clean (except for the windows) and adequate to our needs. The decor needed some updating. The view out of our window was unexpected---eye level with the pavement of a parking lot. We did not want to open the curtains at all. There was a nice pool, but it had no privacy as it was right beside the sidewalk. Overall, not a fancy place but still a good value and we would come again.
Genuine Expedia guest review
Other trip Sep 20, 2013
Erika
CA
4.0 / 5Excellent
"Close to everything"
Friendly and nice staff. Close to Al Mac's buffet, Mac's vartiey store/Shell gas station, Dairy Queen, 3 minutes from Tim Horton's, steps away from IHop, 5 minutes from Niagara Casino and 3 minutes from Fallsview Casino Resort
Genuine Expedia guest review
Other trip Sep 20, 2013
rocco
CA
4.0 / 5Excellent
"Great way to experience Niagara Falls on a budget!"
My husband,child, and I stayed at the Dipolmat recently. The rooms definitely need an update but it was all very clean and comfortable and was a big space. Free parking, the wifi was spotty, unfortunately they don't offer breakfast, an amenity they should definitely consider adding! We were almost right across the street from a convinence store and tons of great restaurants, a ten minute walk from Clifton Hill and the Falls! Staff was okay, but overall it was a wonderful stay!
Genuine Hotels.com guest review
1 night family trip Sep 12, 2013
Megan
CA
4.0 / 5Excellent
"good location to a lot attractions"
It was an ejoyable stay at the Diplomat Motel. I would stayt there again.
Genuine Hotels.com guest review
1 night family trip Aug 24, 2013
Peter .G
CA
4.0 / 5Excellent
"Not new but clean, good service and location!"
We were very satisfied with the service, cleanliness, and location.
Genuine Hotels.com guest review
2 night family trip Aug 22, 2013
A Traveler
CA
2.0 / 5Fair
"Not what I expected"
The hotel is old. There was no elevator and we were staying on the 3rd floor with luggage. The internet would only stay on for a maximum of 3 minutes and turn off. It would be on/off for our entire stay. The front desk was very friendly but on check in only gave one room key. The next night, I asked for a second room key and when I tried to use it later it would not work. It was after midnight and front desk staff does not work 24 hrs. The rates were pretty much the same as better hotels. I will not be returning.
Genuine Hotels.com guest review
2 night family trip Aug 19, 2013
Elaine
CA
4.0 / 5Excellent
"everything is within walking distance"
The front desk person is very nice and welcoming
Genuine Hotels.com guest review
2 night trip Aug 21, 2013
susie
CA
3.0 / 5Good
"Our stay at this hotel"
We stayed at this hotel in. Niagara Falls . It location was great !! Rooms need a bit of updating , but acceptable . We got great friendly service !! Very nice ppl . Would stay there again !!
Genuine Hotels.com guest review
1 night trip Aug 12, 2013
Ron
CA
2.0 / 5Fair
Advertising was wrong no coffee maker or fridge. Location was good and staff very friendly. Very expensive for what one night stay
Genuine Hotels.com guest review
1 night trip with friends Aug 10, 2013
A Traveler
CA
4.0 / 5Excellent
"Best Service Ever"
Went down to Niagara for a birthday, and the quality of service was absolutely fantastic. Every single member of the staff wished me a happy birthday, even the housekeeping staff. Everything is in the local area, within a 15 minute walk to the casinos and the falls, it's great. Amenities are passable, the bathrooms are small, but the service makes up for everything. Fantastic place to stay.
Genuine Hotels.com guest review
3 night trip Jul 31, 2013
Charles
CA
2.0 / 5Fair
"You get what you pay for"
The staff was kind. When we walked into the room, the air was a bit muggy and stale. Everything was outdated from the bed covers to the carpet to the TV and bathroom. There was no shampoo or conditioner in the bathroom, only two bars of soap. I'm sure we could have asked for some, but we shouldn't have to. There are no elevators, and the room key is literally a key. The lighting was not that great. If you are looking for comfort, you won't find it here. If you are just looking for a simple place to stay, because you'll be out and about all night, this is a decent place. The price was great, except that they charge $10 per extra person over 2 per room.
Genuine Expedia guest review
Other trip Aug 8, 2013
Sarah
CA
4.0 / 5Excellent
"godd choice"
People at Front Desk are very pleasant and helpful. Location is excellent.You can take a WE Go bus with in a minutes walk. Passage to India (only three minute"s walk) is very good for both veg/non-veg food. Room was clean with fresh linen. I could get a shower cap and coffee maker upon request promptly. Lot of secured parking. What else do you want for the price paid .
Genuine Expedia guest review
Other trip Jul 27, 2013
Dev
CA
4.0 / 5Excellent
"I'd stay here again"
Considering the hotel is "older", it's not so bad. Believe me, I'm very picky about where I stay, but honestly, it was clean, close to all the attractions and the staff was friendly. Good price for what you get.
Genuine Hotels.com guest review
1 night romance trip Jul 13, 2013
Michelle S
CA
3.0 / 5Good
"La Familia"
Great for families, not good for young adults looking to party
Genuine Expedia guest review
Other trip Jul 20, 2013
Luke
CA
2.0 / 5Fair
"you mean the dumplomat?!"
Location was great. Pool was pretty good. Woman at Front desk was rude! Wouldn't stay there again just because of her!!!
Genuine Hotels.com guest review
1 night business trip Jul 13, 2013
Elijah
CA
4.0 / 5Excellent
"Great service"
We found the hotel easy to locate, and in quite a good position for access to the main attractions. The free parking was a boon as in town it was quite expensive. The gentleman who booked us in was very friendly and helpful, and even drew out an itinerary on the street map he provided. The lack of any eating facility was not a problem as there are several breakfast type establishments close by and many others for lunch or evening meals around town. The hotel is obviously dated but very clean and everything worked ok in our room. The beds were comfortable and bedding fresh.The aircon was ok but a little noisy, as was the plumbing if the shower was on full. Apart from this the hotel was fine and we really enjoyed our stay in Niagara.
Genuine Hotels.com guest review
1 night trip Jul 9, 2013
Visiting couple
GB
3.0 / 5Good
"Location and price good value"
Front desk helpfully and cheery. Good location. Pool looked very invitingMaps Sign in to personalize your Google Maps experience. Create your own guides Publish customized maps and share the places that matter to you. Star and save places Mark your favorite locations to find them again quickly in Google Maps. Share local knowledge Write reviews about businesses in your town or places you’ve visited to enhance Google Maps for others.
Genuine Hotels.com guest review
1 night family trip Jul 10, 2013
A Traveler
CA
1.0 / 5Poor
"disgusting"
disgusting
Genuine Hotels.com guest review
1 night trip Jun 17, 2013
brian
CA
4.0 / 5Excellent
"Not for mobility challenged"
This is a great location, older but well maintained and good value. However stairway access only,be warned. Better be 1st floor only if you have trouble with stairs. ( or lots of luggage )
Genuine Hotels.com guest review
1 night trip Jun 9, 2013
Brett
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews