Excellent; A #1; will stay there the next time I visit PortlandGenuine Hotels.com guest review
I arrived after 2 am and was met at the airport by a very friendly shuttle driver. Manager at front desk was also very nice (at such a late hour) and went above and beyond to cover a few issues I had about the need for business support during my stay. Location is excellent. A few steps to the MAX station that takes you back to the airport or downto […] wn. Read moreGenuine Expedia guest review
"AWESOME Starwood Hotel!"
Loved everything about the hotel. The rooms were fashionably themed well. The only thing I didn't admire was the planes landing and it woke me up. LOL Other than that, great hotel!Genuine Hotels.com guest review
"Nice hotel, close to light rail transit."
Comfy beds, nice pool and lounge area. Loved the bathroom area. Only downside is NO PLUGINS!!!!, that's right, they provide you a hairdryer but no place to plug it in. You have to unplug the refrigerator and or microwave to use a hairdryer. That is strange, very strange. Also you only have 5 hangers per person (there were two of us) and no drawers.Genuine Expedia guest review
"Close to transportation downtown."
Had a great time! We took our 7 year old and the Hotel is perfect for families. The close proximity (a very short walk from hotel) to the light rail train enabled us to travel to downtown Portland very easily without having to worry about a rental car and parking! Service was excellent!Genuine Hotels.com guest review
We loved the surrounding shops and the convenience of the train location!Genuine Hotels.com guest review
Our stay was great! Hotel was very accommodating; we didn't have a credit card to check in so the manager approved for a deposit instead. The location was perfect for us, tri met was 2 mins away or 12 mins drive downtown. Quite central to where we needed to go. There was a great scent in the hotel of their "Bliss" products, so refreshing. Bedrooms were […] set up really nicely with the bathrooms in an open concept. Couldn't hear airplanes flying above at all or any other guests in fact and we had our kids with us. Swimming pool could be small if lots of guests present but not many were using it while we were there so it was good! Great sitting area outside in between the pool and bar. Also, lots and lots of places to eat all around the hotel and shopping centers! Would visit again! Read moreGenuine Expedia guest review
"Very nice and modern hotel, close to airport"
The hotel and room is very nice, the bar downstairs was convenient to relax with friends before retiring for the evening. Rooms were cleaned every day. The main downsides for me were that the housekeeping crew was knocking at the door way too early (~8am), waking us up. Make sure you put the Do Not Disturb sign out before going to bed. The other downside […] was that the wifi was too slow (browsing was fine, but Youtube and Netflix were unusable). Read moreGenuine Hotels.com guest review
"Modern and clean"
I love the vibe of this hotel..always is a pleasure when I stay there.Genuine Hotels.com guest review
The hotel was nice and modern but the staff didn't know what they were doing. The room had dirty sheet and looked like someone had gotten sick next to the bed that had not been cleaned in awhile.Genuine Expedia guest review
"Great modern hotel near airport and restaurants"
First time at this hotel which exceeded my expectations - clean, modern, super friendly and quick to help staff. Enjoyed the workout area, casual and yet professional (I'm a biz traveler) atmosphere.Genuine Expedia guest review
"Nice hotel near airport, shopping and rail."
General ambiance of the hotel was more than expected.Genuine Expedia guest review
"Great Hotel, Great Location"
One of the best. I will start to look for aLoft more often when traveling.Genuine Hotels.com guest review
As soon as we got there staff was very friendly and accommodating with our pet. They had a nice bar, close to stores and a few restaurants. Very close to IKEA if you want to shop there. Nice walking path for our little dog. The only thing that I didn't like it was the stains in the carpet.Genuine Expedia guest review
"Really comfortable hotel"
I think that this hotel in Portland felt really comfortable to me. A nice bed, and nice sheets made me a pleasant sleep. I felt completely relaxed during the stay.Genuine Expedia guest review
"July 4th 2014Trip to Portland"
I will stay here again as these hotels break the boring style ever since I stayed in the one in Broomfield, Colorado area. This location is so cool, far enough from the planes as I heard nothing but quiet! Love the local shops in this outdoor mall like area. When you stay here your right in the middle of the actions. Love the huge walk in shower! If […] your a tub person, well maybe check to see if they even have them - IDK. Read moreGenuine Expedia guest review
Room is clean. They offer $5 back for hotel voucher if you don't request room service. I like the design, however seems to be re-built from an old hotel. Has fancy lobby and pools, however no jacuzzi.Genuine Hotels.com guest review
"Interesting and Enjoyable"
Would go again! Clean room and nice staff! Love how friendly they were towards my very active toddler.Genuine Expedia guest review
"Impressed with this European-style hotel."
The rooms were immaculate and decor was thoughtful and attractive.Genuine Expedia guest review
"Great place, noisy AC"
We loved everything about the Aloft, almost. Great room, location, amenities, decor, etc. only thing that marred our stay was an incredibly noisy air conditioner which kept us awake. We tried turning it off, but the room got very hot and stuffy as windows don't open. Bottom line - stay here, but bring earplugs.Genuine Hotels.com guest review
The location is just great with restaurants and shopping right across the street. The hotel is highly overrated and we were disappointed. The room had a very strange smell and needed some Fabreeze or something.Genuine Hotels.com guest review
"extremely easy to get to"
Staff was very cordial, bed was extrememly comfortable, very clean, quiet room!Genuine Expedia guest review
"Nice hotel and accepts dogs."
Needed a quick place where our dog could stay with us. Clean, very nice lounge/bar. Great live music! Nice small pool. Room was pretty small, but allowed dogs.Genuine Expedia guest review
This is the second time we have stayed at Aloft. Both times, we were impressed with the ambience of the hotel, the rooms, and the staff. It is a great place to stay before an early flight. Within walking distance to many restaurants and stores. Great atmosphere. Highly recommend it.Genuine Expedia guest review
Exceptional customer service, every hotel attendant I came into contact with was very accommodating and happy to help. Good sized hotel room, comfortable beds & pillows, free shuttle and no airport noise (room facing north towards shopping center). Breakfast meals ordered down in the lobby were very good and the snack center available in the lobby was […] great too. I appreciated this green hotel. However, the only lower rating I would give to the hotel was the cleanliness of the room. There were visible stains on the carpeted floors and door of the bathroom, otherwise the rooms appeared to be clean. Read moreGenuine Hotels.com guest review
"Close to Airport but easy to get to city"
Stayed here because it was the cheapest for a good quality hotel. It is right down the road from the airport which is nice on the arriving and departing days. Even with that we did not really hear planes landing throughout the night, which we were a little surprised about. Free wifi, good beds, great shower, great customer service. The MAX line to downtown […] is right next to the hotel and costs $2.50 to get downtown which isn't bad at all. Driving isn't that bad either, about 15 minutes, but parking might be difficult downtown. Read moreGenuine Hotels.com guest review
"Form versus Function"
The sink and toilet were awful. The fixture were selected for style and not functionality. Did no one test the fixtures after installation. They are the reason I did not enjoy my stay.Genuine Hotels.com guest review
"Ok for what we needed - no wifi!!"
The Aloft at Cascade Station was what we needed -- a reasonably priced hotel very near the light rail and very close to the airport for an early flight out in the am. That being said, there is absolutely no storage in the room and bc it's a concrete building absolutely no wifi in the room unless you're on the top floor (which we weren't). This was very […] inconvenient for us to plan our next day and or make and receive phone calls unless we went down to the lobby. Even there, my AT&T service was terrible in the building. Not sure how to rate this hotel overall. Read moreGenuine Hotels.com guest review
Was given a room that did not exist... Was told that I was staying in room 224 but upon exiting the elevator and looking at the arrows directing to the rooms my choices were 200-223 and 225-239. Walked around the floor for 10 minutes looking for the room before I went to ask the clerk if there was a mistake but they assured me that 224 was around the […] right corner while coming off of the elevator (225-239 side). After confirming with my girlfriend that there was no actual 224 I took a gamble and inserted my room key into the 234 door and it worked fine. The room was nice but setup a little odd. The amenities were all behind the bed in a built in cubby hole but everything was nice and clean. They have a small media center that you connect your external devices like tablets and laptops in to show on the TV but for some reason this one would not function with my laptop via the HDMI so that was a tad frustrating. Overall the grounds were nice, the hotel was quiet but the staff seemed a bit off as they didn't seem to know that room 224 doesn't exist and they gave me the key to a totally different room. Read moreGenuine Hotels.com guest review
Had a nice stay here. Hotel is in a great location close to restaurants and shops with easy access to the max train. Staff was very freindly and helpful. The modern Euro decor is not my style but the room was comfortable never the less.Genuine Hotels.com guest review
Staff was great! Very modern and trendy...Genuine Hotels.com guest review
"Pretty good airpot hotel experience"
Stayed the night before a 6a flight, definitely made 4:30a departure less stressful. A few things you should know: 1. airport shuttle is shared with Hampton Inn and other properties, so plan on allowing time for a few extra stops on your way to depart. 2. breakfast is not free 3. nice place to stay, but not a place you're going to want to hang out. […] the pictures make it look very hip/cool, but at its heart the Aloft is an airport hotel behind a suburban shopping mall. view was nice from my room. annoyingly there is no 'vent' mod on the heating unit so had to run the a/c even though it was 55 outside. all in all would stay again but for no more than an night. Read moreGenuine Hotels.com guest review
Nice property located very close to PDX, but also in an outdoor "shopping/dining" area with plenty of food options.Genuine Hotels.com guest review
"Basic Maintenance overlooked"
"Cool" place to stay. Bit pricey for the conditions/amenities. One blind would not come all the way down allowing 4" of light to enter the room and the bed to be seen from the parking lot. The TV connection box did not have electric power on any of the four outlets. The refrigerator was very small and did not cool. They opened in 2008. Am I the first […] to notice or report or are they not following up client comments? Read moreGenuine Expedia guest review
"Nice area, lots of places to shop and eat close by"
It was refreshing to stay in a place that is so different than your usual run-of-the-mill hotel we have grown to expect. We enjoyed the way the room was set up. Our only complaints were that the bed could have been more comfortable and it would have been nice to have 2 chairs. The front desk person (Christian??) gave us a wonderful recommendation, along […] with driving directions, for breakfast. Read moreGenuine Expedia guest review
"Nice hotel near PDX"
Location and amenities were great at Aloft. It has a hip vibe and is very Portlandia! Clean and comfortable. It is within short walking distance of many shops and restaurants.Genuine Hotels.com guest review
Great bar and jazzGenuine Hotels.com guest review
"Watch Out For "Hidden Charges""
I have stayed at this hotel before. They have, or should I say "had" loaner cables to hook your laptop into the TV to be able to work on a large screen. I asked for the loaner cables this trip, as I did my last stay here, and was charged $150.00 "equipment rental" fee to borrow $30.00 of cables that could be bought across the street at Best Buy. I am […] disputing this charge but so far have spent way too much of my time for this ridiculous charge! Read moreGenuine Hotels.com guest review
"Quick and easy to the airport."
Second time we have stayed there. Staff was pleasant and room comfortable. Clearly designed for the quick overnight traveler.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thanks so much for review Bob! We hope to have you with us again soon! Sincerely, Crystal Sincoff Guest Services Manager
"Quick - Clean - Quiet"
Stayed overnight for an early am flight. Check-in was a bit disappointing as there was a queue and the clerks didn't acknowledge the folks in line. Not used to 2-star service at an advertised 4+ star hotel. The check in clerk failed to mention any of the hotel amenities -- I only learned of the indoor pool after reaching my room (which faced to pool). […] Seemed a bit pedestrian/unengaged check-in experience. Read moreGenuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you for writing us a review Regalgal! I want to apologize personally for you check-in experience not being as you had hoped. Customer service is our highest priority. We want all of our guest's to feel welcome at our hotel and clearly we fell short in this instance. Thank you for your feedback. Sincerely, Crystal Sincoff Guest Services Manager
"Very convenient for shopping and the airport"
Great design hotel, much better than one would expect for an airport hotel not in the luxury category. Very comfortable rooms with excellent mattresses. Not a lot of closet space, but that's ok as it's usually just for a night. Close to big box shopping (Ikea, Best Buy, Banana Republic Factory) so with no sales tax in Oregon, a good place for out of […] staters to stay before flying home! Read moreGenuine Hotels.com guest review
"A fun Weekend."
Neat layout. Pool was perfect for young kids, Need a spa! Room layout was fine but couch was under TV. Right on the Max.Genuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Thank you so much for your review BJ! We are glad the kids like the pool! We hope to have you with us again soon! Sincerely, Crystal Sincoff Guest Services Manager
"No late check out... NOT HAPPY"
We stay at Aloft on a regular basis due to travel. We like being able to park, get a shuttle and have a late check out as needed based on flights.This time, I asked for a late check out and they said no. Being an airport hotel this should be accommodated. The front desk called cleaning and asked if it was alright, they said has anyone else requested, […] she said no, then maid services said no we cannot accommodate. Any other hotel by the airport would accommodate. So we had to pack our stuff up and roam around with our stuff until it was time to leave for our flight. If you want repeat airport business, be more accommodating. There are cheaper, parking and shuttle services available right down the block. We were long time guests and now I am re-thinking our hotel. Read moreGenuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Hello! Thank you for taking the time to write us a review. We appreciate your feedback. I want to apologize for not being able to accommodate your late check out. As you are a frequent guest you know that we honor late check out requests most of the time. We do our best to honor all guest requests. A couple of factors come in to play with us being able to honor a late check out; occupancy of the hotel, the number of late check outs requested in a given day. We do our best to honor all of our requests, but sometimes this may not be possible. If we are unable to give you a late check out we would be happy to hold your luggage for you until you would like to pick it up. Thank you for staying with us and I hope you have a beautiful day! Sincerely, Crystal Sincoff Guest Services Manager
awful experience super slow elevator and NO stairs for use inside unfriend staff overall a huge disappointmentGenuine Hotels.com guest review
"Great location and high quality"
I did not spend very long at the hotel but enjoyed my stay while I was in town. The staff was helpful and informative--would recommend to family, friends and business associatesGenuine Hotels.com guest review
"It's a clean new hotel, with a very modern style."
Everything was okay but they double charged us and are having trouble getting our money money back.Genuine Expedia guest review
We arrived at our hotel on a Saturday night. The lobby was a little noisy but that was just from people having fun in the bar listening to some good music....but was a little hard to communicate with the staff regarding our check-in. Overall the staff was wonderful and once we got to our room it was very quiet. The hotel accommodated our need for park […] and fly; the price was very good. We stayed again on the night we arrived back from Hawaii and again the stay was nice. The rooms are very modern but comfortable. I would stay there again for sure. Thank you. Read moreGenuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you so much for staying with us, Dana! We really appreciate you taking the time to write us a review. Music nights at Wxyz can be a lot of fun, but a little noisy at times. We hope you got a chance to sit down for some music and a drink after your flight from Hawaii. We hope to have you with us again soon! Thank you for staying with us! Sincerely, Crystal Sincoff Guest Services Manager
"It does what it is meant to do - and well."
This hotel is meant for overnight stop overs next to the airport. It does this well in a trendy modern way. Being next to a 24hr IHOP helps.Genuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Thank you for your review Alan! We are so glad you go to stay with us! We hope you got to take advantage of our 24 hour shuttle to and from the airport. Hope you can visit again soon! Sincerely, Crystal Sincoff Guest Services Manager
The 24 hour pool and airport shuttle makes this a great place to stay.Genuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Thank you, Allenak! We are so glad you liked our amenities and hope that we can have you with us again in the future. Sincerely, Crystal Sincoff Guest Services Manager
"Close to airport"
I've stayed here once before, and this time I was here in a King room with my husband. It's a great, modern hotel. WIFI is great, and the hotel has a bar, pool, more than adequate mini-gym, and a pool table/hang out area. Service was great -- the girl in the afternoon/evening was more helpful than the morning staff, I found. Our first night there she […] printed off directions for us to a restaurant in town. It just seems that outside of WIFI, nothing was free. I was scared to use the tea in the room, because I didn't want to be charged for it, because EVERYTHING downstairs in the food area was pretty pricey. It's a great location, because it's easy to get on major highways/interstates and get on the MAX, but at the same time, when we didn't have our car, and didn't want to pay $10 for a day pass on the MAX, the only food options around the hotel were typical chains. Not really idea with the food options in PDX. However, that's not really a hotel issue. Just something to think about. Read moreGenuine Hotels.com guest review
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