Staff was great! Very modern and trendy...Genuine Hotels.com guest review
"Pretty good airpot hotel experience"
Stayed the night before a 6a flight, definitely made 4:30a departure less stressful. A few things you should know: 1. airport shuttle is shared with Hampton Inn and other properties, so plan on allowing time for a few extra stops on your way to depart. 2. breakfast is not free 3. nice place to stay, but not a place you're going to want to hang out. […] the pictures make it look very hip/cool, but at its heart the Aloft is an airport hotel behind a suburban shopping mall. view was nice from my room. annoyingly there is no 'vent' mod on the heating unit so had to run the a/c even though it was 55 outside. all in all would stay again but for no more than an night. Read moreGenuine Hotels.com guest review
Nice property located very close to PDX, but also in an outdoor "shopping/dining" area with plenty of food options.Genuine Hotels.com guest review
"Basic Maintenance overlooked"
"Cool" place to stay. Bit pricey for the conditions/amenities. One blind would not come all the way down allowing 4" of light to enter the room and the bed to be seen from the parking lot. The TV connection box did not have electric power on any of the four outlets. The refrigerator was very small and did not cool. They opened in 2008. Am I the first […] to notice or report or are they not following up client comments? Read moreGenuine Expedia guest review
"Nice area, lots of places to shop and eat close by"
It was refreshing to stay in a place that is so different than your usual run-of-the-mill hotel we have grown to expect. We enjoyed the way the room was set up. Our only complaints were that the bed could have been more comfortable and it would have been nice to have 2 chairs. The front desk person (Christian??) gave us a wonderful recommendation, along […] with driving directions, for breakfast. Read moreGenuine Expedia guest review
"Nice hotel near PDX"
Location and amenities were great at Aloft. It has a hip vibe and is very Portlandia! Clean and comfortable. It is within short walking distance of many shops and restaurants.Genuine Hotels.com guest review
Great bar and jazzGenuine Hotels.com guest review
"Watch Out For "Hidden Charges""
I have stayed at this hotel before. They have, or should I say "had" loaner cables to hook your laptop into the TV to be able to work on a large screen. I asked for the loaner cables this trip, as I did my last stay here, and was charged $150.00 "equipment rental" fee to borrow $30.00 of cables that could be bought across the street at Best Buy. I am […] disputing this charge but so far have spent way too much of my time for this ridiculous charge! Read moreGenuine Hotels.com guest review
"Quick and easy to the airport."
Second time we have stayed there. Staff was pleasant and room comfortable. Clearly designed for the quick overnight traveler.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thanks so much for review Bob! We hope to have you with us again soon! Sincerely, Crystal Sincoff Guest Services Manager
"Quick - Clean - Quiet"
Stayed overnight for an early am flight. Check-in was a bit disappointing as there was a queue and the clerks didn't acknowledge the folks in line. Not used to 2-star service at an advertised 4+ star hotel. The check in clerk failed to mention any of the hotel amenities -- I only learned of the indoor pool after reaching my room (which faced to pool). […] Seemed a bit pedestrian/unengaged check-in experience. Read moreGenuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you for writing us a review Regalgal! I want to apologize personally for you check-in experience not being as you had hoped. Customer service is our highest priority. We want all of our guest's to feel welcome at our hotel and clearly we fell short in this instance. Thank you for your feedback. Sincerely, Crystal Sincoff Guest Services Manager
"Very convenient for shopping and the airport"
Great design hotel, much better than one would expect for an airport hotel not in the luxury category. Very comfortable rooms with excellent mattresses. Not a lot of closet space, but that's ok as it's usually just for a night. Close to big box shopping (Ikea, Best Buy, Banana Republic Factory) so with no sales tax in Oregon, a good place for out of […] staters to stay before flying home! Read moreGenuine Hotels.com guest review
"A fun Weekend."
Neat layout. Pool was perfect for young kids, Need a spa! Room layout was fine but couch was under TV. Right on the Max.Genuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Thank you so much for your review BJ! We are glad the kids like the pool! We hope to have you with us again soon! Sincerely, Crystal Sincoff Guest Services Manager
"No late check out... NOT HAPPY"
We stay at Aloft on a regular basis due to travel. We like being able to park, get a shuttle and have a late check out as needed based on flights.This time, I asked for a late check out and they said no. Being an airport hotel this should be accommodated. The front desk called cleaning and asked if it was alright, they said has anyone else requested, […] she said no, then maid services said no we cannot accommodate. Any other hotel by the airport would accommodate. So we had to pack our stuff up and roam around with our stuff until it was time to leave for our flight. If you want repeat airport business, be more accommodating. There are cheaper, parking and shuttle services available right down the block. We were long time guests and now I am re-thinking our hotel. Read moreGenuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Hello! Thank you for taking the time to write us a review. We appreciate your feedback. I want to apologize for not being able to accommodate your late check out. As you are a frequent guest you know that we honor late check out requests most of the time. We do our best to honor all guest requests. A couple of factors come in to play with us being able to honor a late check out; occupancy of the hotel, the number of late check outs requested in a given day. We do our best to honor all of our requests, but sometimes this may not be possible. If we are unable to give you a late check out we would be happy to hold your luggage for you until you would like to pick it up. Thank you for staying with us and I hope you have a beautiful day! Sincerely, Crystal Sincoff Guest Services Manager
awful experience super slow elevator and NO stairs for use inside unfriend staff overall a huge disappointmentGenuine Hotels.com guest review
"Great location and high quality"
I did not spend very long at the hotel but enjoyed my stay while I was in town. The staff was helpful and informative--would recommend to family, friends and business associatesGenuine Hotels.com guest review
"It's a clean new hotel, with a very modern style."
Everything was okay but they double charged us and are having trouble getting our money money back.Genuine Expedia guest review
We arrived at our hotel on a Saturday night. The lobby was a little noisy but that was just from people having fun in the bar listening to some good music....but was a little hard to communicate with the staff regarding our check-in. Overall the staff was wonderful and once we got to our room it was very quiet. The hotel accommodated our need for park […] and fly; the price was very good. We stayed again on the night we arrived back from Hawaii and again the stay was nice. The rooms are very modern but comfortable. I would stay there again for sure. Thank you. Read moreGenuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you so much for staying with us, Dana! We really appreciate you taking the time to write us a review. Music nights at Wxyz can be a lot of fun, but a little noisy at times. We hope you got a chance to sit down for some music and a drink after your flight from Hawaii. We hope to have you with us again soon! Thank you for staying with us! Sincerely, Crystal Sincoff Guest Services Manager
"It does what it is meant to do - and well."
This hotel is meant for overnight stop overs next to the airport. It does this well in a trendy modern way. Being next to a 24hr IHOP helps.Genuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Thank you for your review Alan! We are so glad you go to stay with us! We hope you got to take advantage of our 24 hour shuttle to and from the airport. Hope you can visit again soon! Sincerely, Crystal Sincoff Guest Services Manager
The 24 hour pool and airport shuttle makes this a great place to stay.Genuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Thank you, Allenak! We are so glad you liked our amenities and hope that we can have you with us again in the future. Sincerely, Crystal Sincoff Guest Services Manager
"Close to airport"
I've stayed here once before, and this time I was here in a King room with my husband. It's a great, modern hotel. WIFI is great, and the hotel has a bar, pool, more than adequate mini-gym, and a pool table/hang out area. Service was great -- the girl in the afternoon/evening was more helpful than the morning staff, I found. Our first night there she […] printed off directions for us to a restaurant in town. It just seems that outside of WIFI, nothing was free. I was scared to use the tea in the room, because I didn't want to be charged for it, because EVERYTHING downstairs in the food area was pretty pricey. It's a great location, because it's easy to get on major highways/interstates and get on the MAX, but at the same time, when we didn't have our car, and didn't want to pay $10 for a day pass on the MAX, the only food options around the hotel were typical chains. Not really idea with the food options in PDX. However, that's not really a hotel issue. Just something to think about. Read moreGenuine Hotels.com guest review
The bed was very uncomfortable.. Did not get a good nights sleep. I will not stay here again. The body products were awesome ! If u like a Very firm bed it would be OK, but for me I woke up with a aching back and a sore neck.Genuine Hotels.com guest review
"one quick night at PDX"
had a few hours to crash and grab a bite to eat. nice area with a lot happening when you have time. great part, it was off the runway of PDX. was at my gate in 20 min from room. right on A LoftGenuine Expedia guest review
my daughter and son were stranded in SLC after missing a flight. they stayed at this DoubleTree. it was convient, clean and newly remolded. shuttle was prompt in pick up and returned them to the airport then next morning. great saveGenuine Hotels.com guest review
"close to Airport."
I love the simple design & comfort. 24 hour swimming pool hour. The shopping nearby. I want to come & stay again.Genuine Expedia guest review
Perfect location for shopping, airport, trolley train to downtown PDX, sightseeings and restaurants plus many more!!!Genuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station We are so glad you enjoyed our location and stay! Thank you so much for your review and we hope that you can visit again soon! Sincerely, Crystal Sincoff Guest Services Manager
"Great hotel in great area near airport!"
We LOVE Aloft hotels and this location was no exception. The front desk staff was attentive and helpful. Our room was as expected- clean and comfortable for a family of 4 (with two teenage boys) Aloft is located near multiple shops and restaurants within walking distance which was ideal when staying over to catch an early morning flight.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Our easy, breezy style is a lot of fun isn't it? Thank you for your review, Barbie, and we hope you and your family get a chance to stay with us again soon! Sincerely, Crystal Sincoff Guest Services Manager
"Most expensive 3 hour stay I've ever had."
My flight from NYC was terribly delayed due to weather. This was not the hotel's fault at all. But by the time I arrived, I had time for a shower and 2 1/2 hours of sleep. My issue concerns how the hotel handled it. The weather delay was not the hotel's fault. But the day staff didn't even offer me a complimentary breakfast to acknowledge that I hadn't […] had a full night there. They should be "schooled" in the "old school" rule about doing business over the long haul. I could see I might have enjoyed the hotel if I'd been able to be there over night as planned. Because there was no complimentary acknowledgment that I'd paid for a full night's stay and only got 4 hours, I won't recommend the hotel to anyone, because the hotel appeared to not care, just with a smile. Later, I realized I'd left my computer case in the lobby. I called and spoke with a representative who also had a pleasurable disinterest in my situation. This trend of friendly non-investment leaves the customer feeling unsatisfied. Read moreGenuine Expedia guest review
"Aloft gets A+"
Great place and friendly staff. Only complaint is that plugs in the bathroom are not convienent for drying hair etc. they were hard to get to behind the micro wave and coffee makerGenuine Hotels.com guest review
The hotel offers no service. They check you in and that's it. If there is more than one person in the room and you plan to stay for a few days, plan on having wrinkled clothes as there is no where to hang anything. The room offered nothing not even information about the surrounding area. You can get a snack in the lobby, but no food is offered at the […] hotel. I understand the minimalist design, but it was more like a cell room. The lobby was noisy and chaotic. Far too expensive for what you get there. I doubt I will stay there again. Read moreGenuine Hotels.com guest review
Response by Aloft Portland Airport at Cascade Station Thank you for taking the time to write a review Starla. I am sorry that you were unhappy with your stay and if you would like to discuss this further I would be happy to speak with you. There are hangers in the closet area for your clothing. We do offer a book in the room called "Revel in Portland" which does have some helpful advice for things to do in the area. Our front desk team is knowledgeable about things to do in the area and would be happy to help you with activities near the hotel. In the lobby there are two Ipad stations with local area information and we also have two computer stations if you wanted to look online. Our bar, Wxyz, does offer a menu serving pizza, hummus plate, wings, our grilled cheese and tomato soup and more. Our Re-fuel area has grab and go items: wraps, salads, and continental breakfast items. In the morning we have a made to order breakfast sandwich menu, breakfast burritos, and one of my favorites the monte cristo breakfast sandwich. We know our modern, savvy space isn't for everyone and appreciate you sharing your thoughts with us. Sincerely, Crystal Sincoff Guest Services Manager
"So convenient for the MAX and shopping"
I chose Aloft at Cascades Station because it's so accessible to I-205, PDX, and the MAX station to hop on a train and go right to downtown Portland. It just couldn't be any easier. The very modern décor isn't my favorite, but the room was pleasant, the bed comfortable, the shower roomy, and everything was clean. It did seem very bare basic--nothing […] on the walls except the flat-screen TV, and no towel bar by the sink. It wasn't clear to me whether there was a complimentary continental breakfast downstairs or if there was just food for purchase. Since I planned to meet friends for breakfast anyway, this wasn't important to me on this trip. The hotel staff was friendly and efficient. I used the workout room once and it was clean and the equipment was in good order. I didn't use the pool or other public areas. I will definitely stay at this Aloft again because of the location and convenience and it was perfectly comfortable and adequate. The Cascades Station shopping mall and IKEA are in close proximity (a short walk) so lots of nearby shopping and restaurants are easily available. Read moreGenuine Expedia guest review
Excellent rooms with great service.Genuine Hotels.com guest review
"A step back in time"
What a cool experience! Very eclectic. 50's era furnishings, large windows, and a shower that I didn't have to step in and out of. Totally impressed and a unique experience.Genuine Expedia guest review
it was very confort stayGenuine Hotels.com guest review
"Convenient to PDX"
Aloft was very convenient and comfortable. I'd recommend it to anyone needing a room near the airport. Nice breakfast bar too!Genuine Hotels.com guest review
"Modernist, central to PDX, I-205, Max & shopping."
The staff are accomodating, eager to assist, very friendly & welcoming manner. All interactions with staff rated above average. Facility is minimalist & modern. Very well done, concentrating on style, less on overstuffed comfort. Room appointments are high end, with abundant attention paid to the techy traveler. A port for every device. Well suited […] for traveler. Close to PDX & I-205. Central in Cascade Station shopping district. No shortage of eateries or shopping opportunities. Great place for weekend getaways: Ladies shopping weekend, Back-to-school & holiday shopping hub. Read moreGenuine Expedia guest review
"Nice & close to airport but..."
Very nice & clean hotel. I loved everything about this place but the beds were so hard & so uncomfortable. I ended up taking Advil in the middle of the night for a sore back. If it wasn't for this reason I would have loved it.Genuine Expedia guest review
Overall the stay was good. The associate at check in had trouble getting us checked in. She stated that the hotels.com information did not come through on their end and that she would have to manually check us in. Did take longer than expected. Hotel is close to airport so there was plane noise in the am.Genuine Hotels.com guest review
Beautiful room. Friendly staff. Affordable. Loved the shower! We would definitely stay here again .Genuine Hotels.com guest review
"Amazing accomodation near the airport."
Everithing perfect but noise between rooms isn't at same excellence level.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station We are so glad you liked your room and our hotel. I want to apologize that there was noise from a nearby room. Did you let our front desk know? They may have been able to move you to a new location. We hope we get a chance to have you with us again soon. Thank you for staying with us. Sincerely, Crystal Sincoff Guest Services Manager
excellent, friendly !Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station We are so glad that you enjoyed your stay! Thank you so much for your review and we hope to have you with us again soon! Sincerely, Crystal Sincoff Guest Services Manager
"Nice, new, and cozy."
This was our first time staying at Aloft and we loved it. From modern design, to cleanliness and well designed rooms. The pool was clean and warm (we had the kids with us and they would not get out of it for two hours). There is also a nice little bar and a cozy lounge on the bottom floor. Overall very happy with it.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station We are so glad that the kids enjoyed the pool and you enjoyed our hotel! We hope you get a chance to relax in our cozy lounge again soon! Sincerely, Crystal Sincoff Guest Services Manager
Attentive, service-oriented staff with great attitudes. Cindy (?) at the front desk and young man on third floor were outstanding in their service. Wonderful location, very clean, very good in many ways.Genuine Hotels.com guest review
"Cool and Convenient"
I loved Aloft. I was coming to Portland for one night to visit my son, with a 7:30 a.m. departure. I decided to stay near PDX so I wouldn't be stressed the next morning, and my son suggested Aloft. It was very convenient; the room was comfortable and clean, and the wireless was fast and free. I didn't have time to eat, but the lobby eating area with […] breakfast and snack choices was very appealing. Read moreGenuine Hotels.com guest review
I wanted a hotel close to IKEA at the PDX Airport. Never having stayed at an Aloft property before, I thought I'd give it a try. Despite its location on final approach to the runways at PDX, it was very quiet.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you so much for your review Bru! We really appreciate it. We hope you get a chance to stay again soon! Sincerely, Crystal Sincoff Guest Services Manager
"Convenient, reasonable price"
Excellent bed, very good IT amenities, quick in and out. No room service or restaurant, but plenty of food nearby (walking distance). Bar has ok selection, but nothing special.Genuine Hotels.com guest review
"It is always pleasant and clean."
LovelyGenuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you for your lovely review! We hope to have you with us again soon! Crystal Sincoff Guest Services Manager
"Train Trip to Portland"
Normally my son and I stay at a Marriott Hotel in he Lloyd Center area. This trip the hotel and surrounding hotels were booked. We made a last minute booking at the Aloft Hotel in Portland. We were pleasantly surprised. The hotel was more modern than we are used to, however it was clean and the staff was very helpful. We enjoyed a swim in the pool and […] a good nights sleep. Being located near the Cascades Max Rail station is wonderful, providing convenient transportation to the city. Read moreGenuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you so much for choosing to stay with us Benjy! We are glad that you liked our hotel and got a chance to have a swim in our indoor heated pool! We hope we have you with us again soon! Have a beautiful day! Crystal Sincoff Guest Services Manager
"Not what we expected"
We will never stay in another ALOFT hotel again the reasons are: 1) The free WIFI was a box that required an additional HDMI cord,to have access to the internet 2) you could not watch TV and be on the internet at the same time 3) there was no sound through the tv, only your computer. 4) the carpet was softer than the bed. 5) one of the two elevators […] was out of service and you had to wait several minutes to get on (VERY SLOW elevator) 5 floors of rooms and a full house Read moreGenuine Hotels.com guest review
Stayed for one night. Room was very clean, & comfortable. Front desk staff was excellent. Very friendly, nice, & helpful both at checkin & checkout. Would definitely stay again.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station Thank you so much for your review! We are so glad that you enjoyed your stay with us! Please come back and stay again soon! Crystal Sincoff Guest Services Manager
When a home renovation project went awry, we needed a last-minute hotel that would allow our dog to stay with us. Aloft was convenient, clean, modern and the staff were super-helpful. Great selection of snacks, and the bar stays open late.Genuine Expedia guest review
Response by Aloft Portland Airport at Cascade Station We are so glad we were available for you and your four legged friend! Thank you so much for your review and we hope to have you with us again soon! Crystal Sincoff Guest Services Manager
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