"The beer needs to be cold."
We had a great stay for our 25 wedding anniversary. They forgot about us at check-in for about 35 minutes but we didn't let that ruin our stay. The food, pool and beach was great. The only real problem was that it was very difficult to find beer that was actually cold. I've never had this problem before at an AI.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Kenny, Thanks for your comments! We are proud to be the host of such importants celebrations and we hope to host you in many more holidays. Best wishes,
SS has great food, cold AC, cold fridge. Entertainment is good. A pool for each building and a main pool. Service is A1 in all areas. If you are an ocean lover this is not the place for you, even water shoes didn't make it better. Beach is awesome. Have dinner with Roberto in Portofino. Enjoy☆Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear. Rachael, Thank you kindly for your comments towards our beautiful Secrets Silversands. It is our pleasure to read you really like us. We truly hope to host you in not a distant future. Greetings,
"Super friendly staff and great food"
The only negative thing about this place is that the beach is not really swim friendly. Other than that, this resort has it all. Great food, top shelf drinks, and the staff is extremely accommodating....Anything you need, they'll be more than happy to help you. Def will be returningGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear TJ Thank you for your wonderful review. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We look forward to have the pleasure of having you back home in the near future. Best wishes, Aldo Delgado
"Secrets silver sands Cancun"
The resort was amazing. Everyone was friendly and helpful. The facilities where clean and updated. The bar and restaurant choices were great. The breakfast and lunch buffet were unbelievably good, and all the drinks were fantastic. The pools were beautiful. The activities during the day and at night were really fun.Genuine Expedia guest review
Stayed at silversands for our honeymoon and it is such an amazing resort! Beautiful hotel, gorgeous pools and views, amazing staff that go out of their way to make your stay perfect. Restaurants very good, just wish their was better variety for breakfast and lunch. Buffet gets old after a few days. The bed is the most comfortable bed out there! It rained […] a lot for us, but the staff has a ton of activities and shows to make you forget about the weather. Will definitely return ! Read moreGenuine Expedia guest review
Excellent. Highly recommend. Would visit again. A lot of activities.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Traveler, Thank you for your kind words. Best wishes,
Amazing hotel. Leaves nothing to be desired. Can't swim in ocean bc it's rockey but didn't really matter bc everything else was fantastic !!!!!Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Traveler, Thank you for your amazing review. We truly hope to host you in not a distant future. Greetings,
"Great adult vacay location!"
We traveled to this hotel with (4) other couples and had a great time. The rooms were spacious, clean and the beds were beyond comfortable. We upgraded to the preferred level, which had we done this prior to our arrival would have been cheaper, but they still gave us 50% off the upgrade fee. The pref level offered many upgraded alcohol selections and […] a peaceful escape from the regular hotel guests. Read moreGenuine Expedia guest review
We celebrated our 12th anniversary at Secrets Silversands. This was our 1st experience with Secrets and we could not be happier. The staff was amazing. Food was great. We will be back.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Verified traveler, Thank you for your beautiful comment. We are glad you enjoyed your first experience and we hope to provide you many more in the future. Best wishes, Aldo Delgado
"Go to Secrets of the Vine"
Our room smelled like a moldy basement most of the time. The neighbors cigarette smoke came through the walls. None of the chairs were comfortable. Food was just ok. Service was excellent.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Kate, Thank you for your feedback through this mean. The smell that you wrote is due the humidity of this tropical paradise, we cannot change nature. Also we cannot control other guest behavior, in this case smoking. People are not allowed to smoke inside the suites, which is why they must smoke outside. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best wishes, Aldo Delgado
"Beautiful resort, friendly staff, fine dining"
This was our second trip to a Secret's resort. The first time was to Maroma. This time we went in with high hopes and were not disappointed. The pool was larger and had fantastic veiws of the ocean. The staff was excitable, friendly, and amusing. The bartenders were quick and cheerful. The food was amazing as well. Even the room service (which we opted […] for one night) was great. Definitely going back. Read moreGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Jim, Thank you for your great review on Expedia. It was a pleasure to read you enjoyed this Secrets personality. We are always proud to exceed the expectations of our guest. We truly hope to host you in not a distant future. Best wishes, Aldo Delgado Betancourt
"Rooms a bit warm"
We could not seem to get the room to cool down enough in the evening to sleep soundlyGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Hi Mark, Next time call us, perhaps that was the lowest temparture or another thing. But we will never know. Which is why is important to always ask. Because those are your vacation and you deserve a perfect getaway.
"All-Inclusive For YOUNG couples"
I stayed here for 3 days looking for some quiet destination on the Riviera away from the tourists with the convenience of built-in restaurants. What I found is a very clean, and nice ... pretty hotel with loud, bad appointed music and cruise-ship-buffet food. If you're looking for some quiet, head to Puerto Morelos (5 minutes away), find a house to […] rent and go OUTSIDE ... meet the locals ... try the REAL food ... hear REAL music or NO music if you want. The beach is huge. This is like being on a cruise ship. The couples are young. No thanks Read moreGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear LB, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. As you saw we have our own personality. Which is a fun resort and also relaxing. Those two things are difficult to accomplish at the same time. Also, as a part of our concept, we provide 9 restaurants with amazing food. If you read all the reviews, this is one of our strongest area. Once again, thank you for your comments, our guest’s feedback is truly important for us and we will consciously revise all of your remarks.
Food, cocktails and service was great! The hotel was beautiful but is starting to show some signs of age. We had a great trip, and will not hesitate to stay at a secrets resorts in the future!Genuine Hotels.com guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Traveler, Thank you for your comment through this mean. We are proud you enjoyed all the benefits of our brand, we will love to host you back in not a distant future. Best wishes, Aldo Delgado
We have been doing the adult only, a la carte restaurant all-inclusives for the past few years - mostly Excellence. This year last minute planning meant no available room at Excellence so based on other reviews gave this one a try. Have to say, food and amenities were great, no complaints and equal to our experiences at other places. Evening entertainment […] a little less good - doing the Idol karaoke thing, but that's probably not why you go. Read moreGenuine Expedia guest review
"Pleasurable and relaxing"
The place to go if you want leave the stress of work behind.Genuine Expedia guest review
"Relaxing 4 night, 5 day stay!"
We just returned from a very enjoyable vacation at Secrets Silversands. The employees go above and beyond making guests feel pampered. Omar is outstanding. We vacationed with another couple who had been to Secrets Silversands in October and Omar remembered the names of people who traveled with the group! We also enjoyed Tony of the entertainment staff. […] He said he just enjoys making people smile. The grounds, pools, and rooms are immaculate. We also overindulged in the great food. The beach is just mediocre, we have seen more beautiful beaches in Cancun. The only disappointed were the margaritas; they were not very good. Overall a great vacation!! Read moreGenuine Expedia guest review
"Perfect place to relax or party"
Silversands satisfies two cultures equally well. There is plenty of that party atmosphere that some people go to Mexico for. But there are also many places to relax out of earshot from the loud crowd. Room was beautiful and very clean. The service was fantastic. Every single person we interacted with seemed to truly love their job and they were eager […] to ensure we had a great time. We stayed for a long weekend in the first half of February and the weather was perfect. There are many options for excursions, but we chose to stay on property. The pools were gorgeous, especially the infinity pool that looks out on the ocean. The food wasn't out of this world, but pretty good. The best food was at the seafood place by the big pool. The evening entertainment was ok the nights we were there, but the live bands were very fun. If you enjoy unplugging from the world and staying put in an all-inclusive resort, we highly recommend Silversands and we plan to go back. Read moreGenuine Hotels.com guest review
"Great hotel, Really disappointing beac"
I won't recommend this hotel because even that service, hotel and food are very good, in the Riviera Maya I was expecting an impressive beach and this hotel is located in the worst beach in the riviera.Genuine Expedia guest review
"Staff is very friendly, food is excellent!"
Simply the best wedding anniversary vacation! Great for couples. Exceeded our expectations.Genuine Expedia guest review
"Beautiful hotel, secluded, great food"
This hotel is fantastic. Great food, awesome alcohol options (Grey Goose, Johny Walker Black, etc.), lots of activities going on, the pools are beautiful, and the service is impeccable. A lot of reviews I read before coming complained about the beach... the sand was white and barely rocky at all. Yes, the water is a green color opposed to clear blue […] but hey you can't everything. I found the beach to be absolutely fine as is certainly not a reason to not come to this hotel. The staff were incredibly attentive whenever I had a problem. Its also very secluded from the cheap vegas looking strip of hotels in Cancun, so much better area than all those ones. Highly recommended! Read moreGenuine Expedia guest review
"Excellent hotel with outstanding service"
Staff are all fascinating and helpful. French, Italy, Japan, Seafood, Grill, lots of quality food. The 9:30pm show totally worth every penny I paid.Genuine Expedia guest review
We had a great experience - the food was better than any other resort I've been to, and the staff was friendlier too! The rooms were large and comfortable. Really, we have no complaints. One suggestion only - we wish there was more than one outdoor dining option (we are spoiled, lol). Really, it was a great stay.Genuine Expedia guest review
"Where is the blue water in the picture?"
Well this was our 4th time staying with this resort chain. I must say the food, rooms, staff are my favorite out of the 4 resorts. We were here celebrating our 10th anniversary. We arrived and were greeted with cool face towels and a yummy drink. We waiting a few minutes to check in and then headed to our room. We paid extra to have a swimout. Well […] as we headed to our room I knew I our room was not going to be a good one. We we in a very back corner of the resort and looking out our room there was no swim out and we were in a corner with bushes and had a brick wall for a view. We quickly went back to the check in to complain. Well we were offered to pay even more to upgrade to a different area but I'm sorry after already paying extra for a swimout I was not ok with paying even more. We ended up staying in this room but I went back the following day and spoke to Roger who was very attentive and quickly had no problem giving us the proper upgrade. This made things much better and now we could enjoy our vacation. I'm not the complaining type but when you pay a lot of money for an upgrade I expect it. I wish that was the only problem but unfortunately not. On our 5th night our room was broken into and my husbands iPhone, $100 in cash and my blow dryer were stolen. Security did come, lots of them but really not much help. We are still working on finding who took the phone because they had made two calls before wiping it. It was an eye opener for us that's for sure. Read moreGenuine Expedia guest review
"Hotel was o.k., but I expected more."
Hotel staff was excellent; rooms large and comfortable, though floors were constantly wet; furniture in lobby areas worn and in need of replacement. Road into facility underwater and a mess; beatiful pool areas, but lousy beach that is filled with seaweed and rocky bottom; if you are looking for pristine caribean beach with azure water, look elswhere. […] Food options were plentiful and of high quality, and staff was very attentive. Read moreGenuine Expedia guest review
"Secluded Resort, awful oceanfront, great staff"
The resort is beautiful, the pools are really nice, and the staff is amazing. It really is secluded down a long road where the only way to really get into a town is by taxi or car rental. We did rent a car for two days, which was wonderful and the roads are really easy to maneuver. The beach is a major disappointment as the water is so full of seaweed […] there is no way you would want to go in. The outside grill is a great idea, unfortunately it served burgers and French fries where I would have rather they served some sort of Mexican street type food. The people who work there are amazing and we felt very pampered by them. We probably wouldn't stay here again but we would rather be able to walk around an area and get a feel for it's people as well as be able to swim in the ocean versus a pool. Read moreGenuine Expedia guest review
hotel was beautiful. hotel staff was WONDERFUL ...everyone was pleasant and happy .. Hotel grounds were perfect..Food was absolutely amazing.... I have traveled a lot and the food here was by far the BEST..We were 6 couples and we all agree that this Hotel and its staff were EXCELLENT can not enough say it enough!!!!!!!!Genuine Expedia guest review
Everything involved with the hotel is great. The staff go above and beyond to make you happy. Activities provided by hotel are entertaining. Only thing was the room temperature wasn't able to be set very low to our own desired level. Would come back and recommend!Genuine Expedia guest review
"Great service - close to the airport :)"
Quick drive from the airport, phenomenal service at restaurants and there's always someone there with a drink in their hand for you :)Genuine Expedia guest review
The resort was amazing. The beach area was beautiful. The staff was super friendly. The food was delicious. There were tons of activities to participate in. I would go back again in a heartbeat!Genuine Expedia guest review
"10 year anniversary"
Staff bent over backwards for you. Room was beautiful and clean. Pool areas were nice. Definitely a great experience, especially for the price. We had a great time!Genuine Expedia guest review
"Fourth stay at Silversands!"
This was our 4th time to stay at Silversands, just can't say enough about how wonderful our time there was. We call this our home in Mexico!Genuine Expedia guest review
"Excellent, but beach was disappointing"
We stayed at the Secrets Wild Orchid in Jamaica for our honeymoon last year and were blown away by such an incredible experience. We had the same great experience at Silversands, but were very disappointed by the beach. It was rocky, and the water was not very clear or clean due to lots of seaweed which made the water appear to be dark. For a resort […] in the Cancun area, I was caught off guard by this since my previous two trips to Cancun beaches were spectacular with clear turquoise waters and white sand, clear of rocks. The service, grounds, rooms, food and drinks were incredible. We would definitely consider staying at another Secrets resort, but will do much more investigation on the condition of the beach in the future. Read moreGenuine Expedia guest review
"It's an ok resort but there is better ones around"
1. the beach is very ugly (can't really get in and you will not want to) 2. the rooms are old looking 3. the pools need a lot of repairmen's 5. the only good thing is the food; was really good!Genuine Expedia guest review
"Nice hotel to share with"
I recommend this hotel to people that are searching for a place that includes everything (entertainment, resort, spa, good meaks, etc)Genuine Expedia guest review
BEST ALL INCLUSIVE I HAVE BEEN TO YOU DONT HAVE TO LINE UP TO BOOK FOR DINNERS, ROOMS GREAT, ROOM SERVICE BEACH SERVICE ALL EXCELLENT. WAS NOT HAPPY THAT EXPEDIA DOES NOT INCLUDE TRANSPORT TO THE HOTEL. MOST PACKAGES INCLUDE THIS , TAXI RIDE COST 75$ GOING 45 BACK $ SEEMS A REAL SCAM GOING ON AT THE AIRPORT, EXPEDIA SHOULD DISCLOSE THIS WHEN BOOKI […] NG Read moreGenuine Expedia guest review
"Overall Great Resort"
We throughly enjoyed our stay at the Secrets Silversands. The hotel staff was extremely polite and very courteous. All of the accommodations were very clean and well kept. The resort was approximately 20 minutes from the airport. We had an excellent stay and would definitely return.Genuine Expedia guest review
"Very nice hotel with great staff and food!"
Great experience at this hotel from the welcome to the farewell...Genuine Expedia guest review
"GREAT vacation / wonderful resort"
This was our second visit to Secrets Silversands and we were NOT disappointed. We had a top floor beach-front room. The resort was clean. The food was delicious. The staff always went above and beyond.Genuine Expedia guest review
"Great Food And Fun"
Our stay was wonderful! Super friendly staff and great accommodations! The food was excellent! I highly recommend asking your server what they recommend, their pick was always the best on the table! The entertainment team was a blast! Have fun and get involved in the activities! The night life at this resort is very exciting too!Genuine Expedia guest review
"Nice Hotel, Friendly Staff"
Overall this was a very pleasant stay. The hotel was excellent, but the beach was not a swimmers beach.Genuine Expedia guest review
"Excellent food and service. Service is wonderful."
My experience was wondeful. Nice hotel and staff. My husband and I had a wonderful week in the hotel.Genuine Expedia guest review
One of the best resorts in Mexico!!! Staff and locals were all pleasant!Genuine Expedia guest review
"Our stay at Secrets Silversands"
Our stay from beginning to end was very nice. We were met with open arms and champagne! Our room was spacious and cleaned every day. The whole atmosphere was very nice. We loved the pool along with the whole waiter staff. We enjoyed the variety of food offered on a daily basis, and the guacamole was top notch!! The grounds were beautiful and very c […] lean. Read moreGenuine Expedia guest review
"Great hotel on the beach"
First time at Secrets and totally enjoyed it. Entertainment staff was very energetic and made all feel welcome. All inclusive so did not push many extras other than the spa. Food was excellent in all the restaurants and no reservations were needed except for the Japanese steak house. Mostly a couples resort with lots of honeymooners and anniversery's. […] The beach was just OK which was fine with us as we stayed mostly by the pools. Read moreGenuine Expedia guest review
"Beautiful hotel with excellent staff"
This hotel is wonderful! The food was incredible and the staff go above and beyond to make you feel very special. There are several activities that go on throughout the day and there are awesome shows at night. The pools are beautiful. I was a little disappointed in the water at the beach. I thought it would have been much clearer, instead there was […] a lot of seaweed and the water wasn't very clear. The sand is beautiful and clean. The beach was beautiful. We had a great trip! Read moreGenuine Expedia guest review
"Great hotel and wonderful staff!"
The hotel is beautiful and the staff are very friendly! The restaurants offer a great variety and the shows that they put on at night are something to watch! From the minute you are greeted with a fresh, scented cloth to wipe away the travel residues and the glasses of champagne given to you during registration to the friendly staff and bellhop who […] walks you to your room and familiarizes you with the amenities, our overall experience was one that we would happily recommend! Read moreGenuine Expedia guest review
"Nice hotel but lacking in relaxation."
Hotel was very nice except for the rowdiness at the main pool. Not a very relaxing environment at times.Genuine Expedia guest review
"Perfect Adults-Only Resort"
Absolutely fantastic resort! From the champagne at check-in to the superb quality and variety of food to the beyond attentive wait and entertainment staff...it was just a phenomenal trip. We're vegetarians and NEVER lacked for choice or quality of food. The only downside (and it didn't even matter to us) was the mediocre beach - if you're a beach person, […] you may want to look elsewhere. But if you're good with amazing pools, this is the place for you! Read moreGenuine Expedia guest review
"Nice for couples or groups of couples."
It's a beautiful and well kept up hotel. Rooms are great--very big, fantastic beds, cool bathroom. Had a couple issues (room keys wouldn't work, loud noise from wedding outside our room, housekeeping didn't come until very late) and they were very apologetic. Food was good but inconsistent compared to other all inclusives we have been to. Overall good […] but not great. Read moreGenuine Expedia guest review
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