Food, cocktails and service was great! The hotel was beautiful but is starting to show some signs of age. We had a great trip, and will not hesitate to stay at a secrets resorts in the future!Genuine Hotels.com guest review
"Perfect place to relax or party"
Silversands satisfies two cultures equally well. There is plenty of that party atmosphere that some people go to Mexico for. But there are also many places to relax out of earshot from the loud crowd. Room was beautiful and very clean. The service was fantastic. Every single person we interacted with seemed to truly love their job and they were eager […] to ensure we had a great time. We stayed for a long weekend in the first half of February and the weather was perfect. There are many options for excursions, but we chose to stay on property. The pools were gorgeous, especially the infinity pool that looks out on the ocean. The food wasn't out of this world, but pretty good. The best food was at the seafood place by the big pool. The evening entertainment was ok the nights we were there, but the live bands were very fun. If you enjoy unplugging from the world and staying put in an all-inclusive resort, we highly recommend Silversands and we plan to go back. Read moreGenuine Hotels.com guest review
"Excellent hotel with outstanding service"
Staff are all fascinating and helpful. French, Italy, Japan, Seafood, Grill, lots of quality food. The 9:30pm show totally worth every penny I paid.Genuine Expedia guest review
We had a great experience - the food was better than any other resort I've been to, and the staff was friendlier too! The rooms were large and comfortable. Really, we have no complaints. One suggestion only - we wish there was more than one outdoor dining option (we are spoiled, lol). Really, it was a great stay.Genuine Expedia guest review
"Where is the blue water in the picture?"
Well this was our 4th time staying with this resort chain. I must say the food, rooms, staff are my favorite out of the 4 resorts. We were here celebrating our 10th anniversary. We arrived and were greeted with cool face towels and a yummy drink. We waiting a few minutes to check in and then headed to our room. We paid extra to have a swimout. Well […] as we headed to our room I knew I our room was not going to be a good one. We we in a very back corner of the resort and looking out our room there was no swim out and we were in a corner with bushes and had a brick wall for a view. We quickly went back to the check in to complain. Well we were offered to pay even more to upgrade to a different area but I'm sorry after already paying extra for a swimout I was not ok with paying even more. We ended up staying in this room but I went back the following day and spoke to Roger who was very attentive and quickly had no problem giving us the proper upgrade. This made things much better and now we could enjoy our vacation. I'm not the complaining type but when you pay a lot of money for an upgrade I expect it. I wish that was the only problem but unfortunately not. On our 5th night our room was broken into and my husbands iPhone, $100 in cash and my blow dryer were stolen. Security did come, lots of them but really not much help. We are still working on finding who took the phone because they had made two calls before wiping it. It was an eye opener for us that's for sure. Read moreGenuine Expedia guest review
"Hotel was o.k., but I expected more."
Hotel staff was excellent; rooms large and comfortable, though floors were constantly wet; furniture in lobby areas worn and in need of replacement. Road into facility underwater and a mess; beatiful pool areas, but lousy beach that is filled with seaweed and rocky bottom; if you are looking for pristine caribean beach with azure water, look elswhere. […] Food options were plentiful and of high quality, and staff was very attentive. Read moreGenuine Expedia guest review
"Secluded Resort, awful oceanfront, great staff"
The resort is beautiful, the pools are really nice, and the staff is amazing. It really is secluded down a long road where the only way to really get into a town is by taxi or car rental. We did rent a car for two days, which was wonderful and the roads are really easy to maneuver. The beach is a major disappointment as the water is so full of seaweed […] there is no way you would want to go in. The outside grill is a great idea, unfortunately it served burgers and French fries where I would have rather they served some sort of Mexican street type food. The people who work there are amazing and we felt very pampered by them. We probably wouldn't stay here again but we would rather be able to walk around an area and get a feel for it's people as well as be able to swim in the ocean versus a pool. Read moreGenuine Expedia guest review
hotel was beautiful. hotel staff was WONDERFUL ...everyone was pleasant and happy .. Hotel grounds were perfect..Food was absolutely amazing.... I have traveled a lot and the food here was by far the BEST..We were 6 couples and we all agree that this Hotel and its staff were EXCELLENT can not enough say it enough!!!!!!!!Genuine Expedia guest review
Everything involved with the hotel is great. The staff go above and beyond to make you happy. Activities provided by hotel are entertaining. Only thing was the room temperature wasn't able to be set very low to our own desired level. Would come back and recommend!Genuine Expedia guest review
"Great service - close to the airport :)"
Quick drive from the airport, phenomenal service at restaurants and there's always someone there with a drink in their hand for you :)Genuine Expedia guest review
The resort was amazing. The beach area was beautiful. The staff was super friendly. The food was delicious. There were tons of activities to participate in. I would go back again in a heartbeat!Genuine Expedia guest review
"10 year anniversary"
Staff bent over backwards for you. Room was beautiful and clean. Pool areas were nice. Definitely a great experience, especially for the price. We had a great time!Genuine Expedia guest review
"Fourth stay at Silversands!"
This was our 4th time to stay at Silversands, just can't say enough about how wonderful our time there was. We call this our home in Mexico!Genuine Expedia guest review
"Excellent, but beach was disappointing"
We stayed at the Secrets Wild Orchid in Jamaica for our honeymoon last year and were blown away by such an incredible experience. We had the same great experience at Silversands, but were very disappointed by the beach. It was rocky, and the water was not very clear or clean due to lots of seaweed which made the water appear to be dark. For a resort […] in the Cancun area, I was caught off guard by this since my previous two trips to Cancun beaches were spectacular with clear turquoise waters and white sand, clear of rocks. The service, grounds, rooms, food and drinks were incredible. We would definitely consider staying at another Secrets resort, but will do much more investigation on the condition of the beach in the future. Read moreGenuine Expedia guest review
"It's an ok resort but there is better ones around"
1. the beach is very ugly (can't really get in and you will not want to) 2. the rooms are old looking 3. the pools need a lot of repairmen's 5. the only good thing is the food; was really good!Genuine Expedia guest review
"Nice hotel to share with"
I recommend this hotel to people that are searching for a place that includes everything (entertainment, resort, spa, good meaks, etc)Genuine Expedia guest review
BEST ALL INCLUSIVE I HAVE BEEN TO YOU DONT HAVE TO LINE UP TO BOOK FOR DINNERS, ROOMS GREAT, ROOM SERVICE BEACH SERVICE ALL EXCELLENT. WAS NOT HAPPY THAT EXPEDIA DOES NOT INCLUDE TRANSPORT TO THE HOTEL. MOST PACKAGES INCLUDE THIS , TAXI RIDE COST 75$ GOING 45 BACK $ SEEMS A REAL SCAM GOING ON AT THE AIRPORT, EXPEDIA SHOULD DISCLOSE THIS WHEN BOOKI […] NG Read moreGenuine Expedia guest review
"Overall Great Resort"
We throughly enjoyed our stay at the Secrets Silversands. The hotel staff was extremely polite and very courteous. All of the accommodations were very clean and well kept. The resort was approximately 20 minutes from the airport. We had an excellent stay and would definitely return.Genuine Expedia guest review
"Very nice hotel with great staff and food!"
Great experience at this hotel from the welcome to the farewell...Genuine Expedia guest review
"GREAT vacation / wonderful resort"
This was our second visit to Secrets Silversands and we were NOT disappointed. We had a top floor beach-front room. The resort was clean. The food was delicious. The staff always went above and beyond.Genuine Expedia guest review
"Great Food And Fun"
Our stay was wonderful! Super friendly staff and great accommodations! The food was excellent! I highly recommend asking your server what they recommend, their pick was always the best on the table! The entertainment team was a blast! Have fun and get involved in the activities! The night life at this resort is very exciting too!Genuine Expedia guest review
"Nice Hotel, Friendly Staff"
Overall this was a very pleasant stay. The hotel was excellent, but the beach was not a swimmers beach.Genuine Expedia guest review
"Excellent food and service. Service is wonderful."
My experience was wondeful. Nice hotel and staff. My husband and I had a wonderful week in the hotel.Genuine Expedia guest review
One of the best resorts in Mexico!!! Staff and locals were all pleasant!Genuine Expedia guest review
"Our stay at Secrets Silversands"
Our stay from beginning to end was very nice. We were met with open arms and champagne! Our room was spacious and cleaned every day. The whole atmosphere was very nice. We loved the pool along with the whole waiter staff. We enjoyed the variety of food offered on a daily basis, and the guacamole was top notch!! The grounds were beautiful and very c […] lean. Read moreGenuine Expedia guest review
"Great hotel on the beach"
First time at Secrets and totally enjoyed it. Entertainment staff was very energetic and made all feel welcome. All inclusive so did not push many extras other than the spa. Food was excellent in all the restaurants and no reservations were needed except for the Japanese steak house. Mostly a couples resort with lots of honeymooners and anniversery's. […] The beach was just OK which was fine with us as we stayed mostly by the pools. Read moreGenuine Expedia guest review
"Beautiful hotel with excellent staff"
This hotel is wonderful! The food was incredible and the staff go above and beyond to make you feel very special. There are several activities that go on throughout the day and there are awesome shows at night. The pools are beautiful. I was a little disappointed in the water at the beach. I thought it would have been much clearer, instead there was […] a lot of seaweed and the water wasn't very clear. The sand is beautiful and clean. The beach was beautiful. We had a great trip! Read moreGenuine Expedia guest review
"Great hotel and wonderful staff!"
The hotel is beautiful and the staff are very friendly! The restaurants offer a great variety and the shows that they put on at night are something to watch! From the minute you are greeted with a fresh, scented cloth to wipe away the travel residues and the glasses of champagne given to you during registration to the friendly staff and bellhop who […] walks you to your room and familiarizes you with the amenities, our overall experience was one that we would happily recommend! Read moreGenuine Expedia guest review
"Nice hotel but lacking in relaxation."
Hotel was very nice except for the rowdiness at the main pool. Not a very relaxing environment at times.Genuine Expedia guest review
"Perfect Adults-Only Resort"
Absolutely fantastic resort! From the champagne at check-in to the superb quality and variety of food to the beyond attentive wait and entertainment staff...it was just a phenomenal trip. We're vegetarians and NEVER lacked for choice or quality of food. The only downside (and it didn't even matter to us) was the mediocre beach - if you're a beach person, […] you may want to look elsewhere. But if you're good with amazing pools, this is the place for you! Read moreGenuine Expedia guest review
"Nice for couples or groups of couples."
It's a beautiful and well kept up hotel. Rooms are great--very big, fantastic beds, cool bathroom. Had a couple issues (room keys wouldn't work, loud noise from wedding outside our room, housekeeping didn't come until very late) and they were very apologetic. Food was good but inconsistent compared to other all inclusives we have been to. Overall good […] but not great. Read moreGenuine Expedia guest review
"Hotel itself amazing..."
The resort itself was amazing....the staff really made this place. Every single person there genuinely wants to take such great care of you. I don't think my wife and I ever walked passed a staff member without a smile and a greeting. The staff's work ethic and attention to detail was really impressive. The food at the restaurants was very good....our […] favorites were the Patio, which served Mexican food and Himitsu, which was their Japanese restaurant. The upkeep of the place is also amazing, and It is super clean and modern. The disappointing part of our experience were the misbehaved/rude/drunk/trashy American tourists. My wife and I were truly disgusted at the way a lot of these people acted at the pool and around the resort. We actually spent most of our time on the beach, and by our swim up pool outside of our room to avoid these people. We stopped going to the only full-service lunch restaurant because we had to listen to and watch these awful people since it was right by the pool. I suppose these guests felt that since it is an adults only resort, they could behave however they wanted. We too were Americans on vacation, who wanted to enjoy drinks and relax....we felt like these other guests were overdoing it and in turn put a damper on some of the things we wanted to enjoy. Read moreGenuine Expedia guest review
I went here for my honeymoon and it was wonderful. It is true luxury and the service is amazing. They have a good variety of restaurants which are all really good. I only went for 1 week and feel like it wasn't enough. I would definitely go back to this resort if I have the chance.Genuine Expedia guest review
The room was beautiful! a bit cold........ The food quality was varied. Coming from Chicago the beef was inferior. At some of the restaurants, the service was extremely slow--the French restaurant The pools were outstanding. The entertainment scheduled too late.Genuine Expedia guest review
"GREAT FOR COUPLES"
EXCELLENT SERVICE. THEY ARE LIKE RITZ CARLTON AND MUCH BETTER THAN THEM. ROOMS ARE BIG, NICE AND CLEAN. RESTAURANTS ARE AMAZING, NICE FOOD DINER TIME YOU HAVE MANY TO CHOOSE AND THE PORTIONS ARE PERFECT. POOLS ARE VERY CLEAN. THE ENTERTAINMENT TEAM FANTASTIC. EVENTS WERE GREAT. THE BEACH HAS A LOT OF ROCKS BUT YOU CAN GO TO PLAYA DEL CARMEN AT SECRETS […] MAROMA OR CANCUN. BUT OVERALL 6 STARS HOTEL. Read moreGenuine Expedia guest review
The hotel was amazing, the staff was great. The resort should really consider providing their guest with transportation to and from their sister resorts. This was the best honeymoon location and would definitely return next year for our anniversary.Genuine Expedia guest review
"Great place to relax and recharge your batteries."
Really friendly service, excellent culinary experience and the best we ever had in Mexico.Genuine Expedia guest review
"Top Notch Vacation!"
Third time staying at a Dreams/Secrets All Inculsive. Would recommend to anyone looking for a top notch establishment! Food, Service, Drinks, Restaurants, etc all top of the Line... I was hard to Leave!Genuine Expedia guest review
"Great adult hotel"
Great place. Great food, great seervice. One big issue for us...we were a party of 8, and most restaurants would not accomodate us. We ahd to sit at separate tables.Genuine Expedia guest review
"Great for couples."
We celebrated our 15th Wedding Anniversary here. We experienced excellent attention and service from start to finish. Every level of staff [from] management to service providers exceeded our expectations. The property and all ammenities are well maintained. Excellent location to area attractions and the airport, etc.Genuine Expedia guest review
"Nice resort, even with service hiccup"
We were pretty excited about this trip as we loved Secrets Maroma (SM) so much that we kept comparing all other resorts to it. SM is a nicer property, beyond just the beach, it’s smaller, upgraded, and quieter. If Maroma was only slightly more money we would have gone back for this trip but decided to try SSS, which is good and worth the price difference. Let […] me preface this review with we had an unfortunate customer service issue with the concierge our first night which put a damper our trip, hence our overall “OK” rating. The management has made an effort to apologize but sadly the damage is done. Generally the staff were good, if they weren’t friendly they seemed efficient and worked hard. The beach was nicer than we expected. The issue is getting INTO the water. Very rocky/shells. So if you like nice white sand and see the ocean you’ll be happy. Swimmers, not so much. Loved our swim out room. It was a great location and amazing afternoon sun. We even had wait staff. We did have a few of issues with our room but they were quick to fix. Food was good – not the best all inclusive food we have had, but near the top. Entertainment. We are not big show people but enjoyed they had lots of bands outside of the nightly show. Spa was ok. Pricey for the quality of services received, but generally well kept spa and nice staff. With all that said, a nice resort with lots of thought and effort into some of the details but wouldn’t go back. Read moreGenuine Expedia guest review
"Best resort hands down"
From start to finish this resort was the most accommodating, interactive, attentive, incredible place I've ever been to. I've traveled the world and have been waiting for a place like this. The entertainment staff made my stay there. I was traveling by myself, yet never felt alone there. There is always something to do and the staff is always having […] fun. They make everyone feel welcome, all ages. These guys are top notch amazing!!! Jorge, Jay C, Alex and Rango, I can't say enough about these guys!!! I did not want to go home. So much so that I'll be looking into getting a time share there. From the front desk to the waiters to bartenders, everyone greets you with a smile and it's genuinely happy you're there. The spa there is also incredibly serene. I went back three more times after my first visit in a week. Now it's just a matter of when I'm going to go back. As soon as possible!! Read moreGenuine Hotels.com guest review
"not good enough for price paid"
Everything was good enough, but not worth money paid...Genuine Hotels.com guest review
"Great All-Inclusive Adults-Only Resort...but"
a very nice resort, especially the superb staff and waiters/waitresses, bartenders, and the 8 restaurants were outstanding. excellent grounds and beach setup. two big items tho: on the northern half of the resort (includes half the rooms) there was a persistent stench...smelled like a sewer but the staff said it was "from the jungle" regardless, it […] detracted from the vistas and the overall experience. second item is their spa is a contract operation to the hotel and they charge $59 to walk in the door--daily fee. I am used to a resort spa where you pay for a service like a massage, but not to walk in the door and take a shower and a sauna after your fitness center workout. so in that sense, this is not an all-inclusive resort as advertised. My advice: request a room on the south side! Read moreGenuine Expedia guest review
First visit to an all inclusive resort and all jitters were set aside once greeted at front door with a cool towel and glass of champagne! The staff, pool, beach, spa, restaurants, all were superb. Only drawback was the house wine selections was generally poor at the bars and restaurants.Genuine Expedia guest review
"Great adult getaway"
I thought the Hotel, room and staff were very good for the price. The theatre entertainment was weak. However, musicians and magician were good. The best restaurant I thought was italian. worst mexican. However, mariachi singer was magnificient!!!!! I would go back here again....No regrets.. Plus, my parents have never done an all inclusive and they […] thought it was wonderful. Read moreGenuine Expedia guest review
"A Beautiful Getaway!"
This was my second trip to Secrets Silversands. I've also stayed at Secrets Maroma (between the Silversands visits) and chose to return to Silversands because of their activities. Both resorts are beautiful, have great food and great service, but we prefer daily activities like bingo, blackjack, etc. If the beach is your thing, Maroma would be your […] resort. Their beach has one up on Silversands. But if you're like my husband and I and plan to spend the day around the pool and/or playing games, book Silversands. We love them and are already planning our next trip. Read moreGenuine Expedia guest review
"Great resort if you want privacy"
The resort is beautiful. At first glance, the resort seems average with square, almost motel 6 like buildings, with rooms with exterior entrances. Don't let this deceive you, rooms are large, airy and fantastic. All rooms have a jacuzzi tub. We had a room in the preferred club. The benefits to the club were free Internet ($60 US/Week) and access to […] the preferred club. The preferred club was not all that exclusive to me (virtually a business center with a bar). There are several pools with ranging temperatures. The staff is amazing. They are attentive, friendly and accommodating. I was surprised how few people gave the staff tips. I know the resort touts itself as an all inclusive ( including tips) but how do you not tip a server running to get you drinks poolside, or the staff at the restaurants? I watched a group of 7 eat at a steak dinner complete with drinks and not leave a tip. The food at the hotel was average in comparison to the all inclusive resorts that I have stayed at in the past, but the selection of restaurants was good. The alcohol selection was better than most all inclusive resorts that I have stayed at, with no up charge for top shelf liquor and champagne. All bars close by 11pm, lounges 1am. There is corona in your room fridge and it is restocked daily. Maids and room service were very good (turn down service). The beach reminded me more of a bay or inlet and not the blue ocean of Cancun. The resorts is isolated. The spa is worth the visit Read moreGenuine Expedia guest review
I was a little worried about booking a resort have reading so many reviews, it seemed like despite thousands of positive reviews the negative views always stuck out. My new husband and I had never been to Mexico and so I was nervous about finding the perfect honeymoon place. Silversands was great! The beach despite some reviews was beautiful. They hotel […] staff kept it very clean and the ocean had a few rocks but not bad. The room was clean and kept fresh for us each day. Turn down each night, roses on the bed and champagne to greet us. The swim out was great for lying next too in the morning sun. The food was awesome and the drinks were perfect. Never had an empty glass unless you todl the great staff you were fine. The VIP Services were very helpful in finding the perfect expeditions to go on and they were at our call each moment. Entertainment was great. Would stay there again in a heartbeat! Read moreGenuine Expedia guest review
"Great Hotel without a beach"
First I have to say this was our first time in an ONLY ADULTS hotel and we liked the experience. Not having kids all around makes it easier to rest and have a great time with your couple. The hotel is nice and the food is great, however I was used to be in all inclusive hotels before and there is always food, at Silversands there are two hours during […] the day where the only option you have is room service and the service is kind of slow (40 minutes wait). The hotel is great and the staff is very nice, they are always trying to help, very courteous, I just can't complaint. My only complaint is that the beach (if it can be called a beach) is not a good one, you don't feel like being in the caribbean at all.. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )