"A well managed and great value resort."
We found this hotel to be extremely well managed. The staff was always pleasant and were constantly cleaning and helping their guests. There was a wide variety of restaurants and food and drink choices. There were nine swimming pools and a pretty nice beach with thatch roofed umbrellas. The hotel was a short distance from the airport. We will retur […] n! Read moreGenuine Expedia guest review
It was great just didn't come clean my room everydayGenuine Expedia guest review
"Great hotel and excellent service."
The hotel is excellent and it has a great staff. The hotel is 13 years old and some parts are showing it. If the hotel fixes this it will be an almost perfect hotel. They need to paint some parts, replace the tub, replace the room doors or repaint them to make them look modern, replace the old pool chairs. Otherwise, everything is in very good condition. The […] staff is super friendly and they all work really hard. The spa is one of the nicest ones compared to other Secrets reports, highly recommended. Read moreGenuine Expedia guest review
"This is our third trip!"
This is our third trip to this resort, and we're already planning our next. We've never had a bad meal there. The bars are great, have top shelf liquours (Gray Goose, Crown Royal, Patron, 1800, etc). The service and staff are always great, and the rooms are always clean. The spa and massages are also top notch. The only negative we've had was this […] trip, our shower never had hot water. Read moreGenuine Expedia guest review
"Great room with a view"
The view from our room was great and easy access to everything. The staff was okay, nothing special. It seemed at times that asking a question or approaching was more of a burden than anything. If you like quiet nights and to get up early this may not ben the place for you. 2 out of the 4 nights we were there music was blaring throughout the resort […] until midnight and in the morning the breakfast buffet doesn't open until 7 am. Read moreGenuine Expedia guest review
The food was excellent, especially the breakfast buffet. The room was lovely. The staff was polite and attentive. We had many great waiters that made our meals a fun experience. We were there in the off season and didn't have trouble finding spots by the pool. I would definitely recommend this resort to a honeymooning couple, and plan on going back […] . Read moreGenuine Expedia guest review
"Good resort but not fantastic"
Staff is awesome, food was great, resort rundown, and beach was not nice. I have very mixed feelings because I really liked some parts of the resort and really disliked other parts. I probably won't go back to this specific resort again but would try a different Secrets resort.Genuine Expedia guest review
"Greatest hotel, aside from the beach"
If you don't care about swimming in Crystal blue water and clean white sand right outside your door but are more concerned with going to a great resort that is all luxury with beautiful pools and excellent food then this place is a must.Genuine Expedia guest review
Good time friendly staff many choices for meals nice poolsGenuine Expedia guest review
My Husband and I had a great time at this hotel last week. The Staff was super nice, the Food at the restaurants was amazing and the entertainment was awesome. The only negative thing I have to say was room service food was not good at all. Very plane, bland and just overall not good at all. Although all the restaurants had amazing and tasteful meals. […] The service was top notch and the bartender even better. I would definitely recommend this to my friends and family. Read moreGenuine Expedia guest review
"Great food and kind staff however things to know"
First the positives, the food truly was very good, the room and the hotel was clean, and the staff for the most part was friendly. I say for the most part because we ran into a few bartenders that weren't very pleasant or very happy to be there (happens everywhere it seems like). Now two of my biggest complaints, the first being very important to future […] travelers and something I wish I knew before booking. Although the beach was nice aside of the seaweed that they tried hard to keep clean, the ocean itself was almost un-swimmable. The ocean floor at this location has a lot of growth, shells, and more importantly rocks. rocks big enough to stand on and others small enough to cut your foot, the only time we did spend in the ocean was when we swam about 200 yards out to the only clear area we could see from the beach and yes we swam because you can't walk or put your feet down. So know at this particular resort the most ocean you are going to get is going about knee deep out laying down and getting back out. Now the 2nd part and to start let me say I am hot natured but at this resort unless you were in your room you couldn't get away from the heat. What this means is the front lobby and the indoor "formal" restaurants and not as cool as they should be. Most dinners myself and others in my party (traveling with 6) would eat and sweat. The main lobby area and bar were warm with no fans and frankly made it very hard to sit there and eat/drink. Outside at least there was a breeze. Read moreGenuine Expedia guest review
"Front Desk Staff Incredibly Rude."
I came here for my birthday and after my experience here I wish I had stayed home. The room type was not honored. We were downgraded to another room. This room had a malfunctioning A/C system. Told the front desk next day to please switch to another room due to loud noise from A/C. Was treated like trash. Thanks a lot.Genuine Expedia guest review
"The beer needs to be cold."
We had a great stay for our 25 wedding anniversary. They forgot about us at check-in for about 35 minutes but we didn't let that ruin our stay. The food, pool and beach was great. The only real problem was that it was very difficult to find beer that was actually cold. I've never had this problem before at an AI.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Kenny, Thanks for your comments! We are proud to be the host of such importants celebrations and we hope to host you in many more holidays. Best wishes,
SS has great food, cold AC, cold fridge. Entertainment is good. A pool for each building and a main pool. Service is A1 in all areas. If you are an ocean lover this is not the place for you, even water shoes didn't make it better. Beach is awesome. Have dinner with Roberto in Portofino. Enjoy☆Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear. Rachael, Thank you kindly for your comments towards our beautiful Secrets Silversands. It is our pleasure to read you really like us. We truly hope to host you in not a distant future. Greetings,
"Super friendly staff and great food"
The only negative thing about this place is that the beach is not really swim friendly. Other than that, this resort has it all. Great food, top shelf drinks, and the staff is extremely accommodating....Anything you need, they'll be more than happy to help you. Def will be returningGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear TJ Thank you for your wonderful review. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We look forward to have the pleasure of having you back home in the near future. Best wishes, Aldo Delgado
"Secrets silver sands Cancun"
The resort was amazing. Everyone was friendly and helpful. The facilities where clean and updated. The bar and restaurant choices were great. The breakfast and lunch buffet were unbelievably good, and all the drinks were fantastic. The pools were beautiful. The activities during the day and at night were really fun.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear T.Little, We appreciate the time that you have invested on writing an overview of your stay with us. It is great to read you really like our Unlimited-luxury concept and we hope to host you in not a distant future. Best wishes, Aldo Delgado
Stayed at silversands for our honeymoon and it is such an amazing resort! Beautiful hotel, gorgeous pools and views, amazing staff that go out of their way to make your stay perfect. Restaurants very good, just wish their was better variety for breakfast and lunch. Buffet gets old after a few days. The bed is the most comfortable bed out there! It rained […] a lot for us, but the staff has a ton of activities and shows to make you forget about the weather. Will definitely return ! Read moreGenuine Expedia guest review
Excellent. Highly recommend. Would visit again. A lot of activities.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Traveler, Thank you for your kind words. Best wishes,
Amazing hotel. Leaves nothing to be desired. Can't swim in ocean bc it's rockey but didn't really matter bc everything else was fantastic !!!!!Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Traveler, Thank you for your amazing review. We truly hope to host you in not a distant future. Greetings,
"Great adult vacay location!"
We traveled to this hotel with (4) other couples and had a great time. The rooms were spacious, clean and the beds were beyond comfortable. We upgraded to the preferred level, which had we done this prior to our arrival would have been cheaper, but they still gave us 50% off the upgrade fee. The pref level offered many upgraded alcohol selections and […] a peaceful escape from the regular hotel guests. Read moreGenuine Expedia guest review
We celebrated our 12th anniversary at Secrets Silversands. This was our 1st experience with Secrets and we could not be happier. The staff was amazing. Food was great. We will be back.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Verified traveler, Thank you for your beautiful comment. We are glad you enjoyed your first experience and we hope to provide you many more in the future. Best wishes, Aldo Delgado
"Go to Secrets of the Vine"
Our room smelled like a moldy basement most of the time. The neighbors cigarette smoke came through the walls. None of the chairs were comfortable. Food was just ok. Service was excellent.Genuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Kate, Thank you for your feedback through this mean. The smell that you wrote is due the humidity of this tropical paradise, we cannot change nature. Also we cannot control other guest behavior, in this case smoking. People are not allowed to smoke inside the suites, which is why they must smoke outside. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best wishes, Aldo Delgado
"Beautiful resort, friendly staff, fine dining"
This was our second trip to a Secret's resort. The first time was to Maroma. This time we went in with high hopes and were not disappointed. The pool was larger and had fantastic veiws of the ocean. The staff was excitable, friendly, and amusing. The bartenders were quick and cheerful. The food was amazing as well. Even the room service (which we opted […] for one night) was great. Definitely going back. Read moreGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Jim, Thank you for your great review on Expedia. It was a pleasure to read you enjoyed this Secrets personality. We are always proud to exceed the expectations of our guest. We truly hope to host you in not a distant future. Best wishes, Aldo Delgado Betancourt
"Rooms a bit warm"
We could not seem to get the room to cool down enough in the evening to sleep soundlyGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Hi Mark, Next time call us, perhaps that was the lowest temparture or another thing. But we will never know. Which is why is important to always ask. Because those are your vacation and you deserve a perfect getaway.
"All-Inclusive For YOUNG couples"
I stayed here for 3 days looking for some quiet destination on the Riviera away from the tourists with the convenience of built-in restaurants. What I found is a very clean, and nice ... pretty hotel with loud, bad appointed music and cruise-ship-buffet food. If you're looking for some quiet, head to Puerto Morelos (5 minutes away), find a house to […] rent and go OUTSIDE ... meet the locals ... try the REAL food ... hear REAL music or NO music if you want. The beach is huge. This is like being on a cruise ship. The couples are young. No thanks Read moreGenuine Expedia guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear LB, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. As you saw we have our own personality. Which is a fun resort and also relaxing. Those two things are difficult to accomplish at the same time. Also, as a part of our concept, we provide 9 restaurants with amazing food. If you read all the reviews, this is one of our strongest area. Once again, thank you for your comments, our guest’s feedback is truly important for us and we will consciously revise all of your remarks.
Food, cocktails and service was great! The hotel was beautiful but is starting to show some signs of age. We had a great trip, and will not hesitate to stay at a secrets resorts in the future!Genuine Hotels.com guest review
Response by Secrets Silversands Riviera Cancun All Inclusive Dear Traveler, Thank you for your comment through this mean. We are proud you enjoyed all the benefits of our brand, we will love to host you back in not a distant future. Best wishes, Aldo Delgado
We have been doing the adult only, a la carte restaurant all-inclusives for the past few years - mostly Excellence. This year last minute planning meant no available room at Excellence so based on other reviews gave this one a try. Have to say, food and amenities were great, no complaints and equal to our experiences at other places. Evening entertainment […] a little less good - doing the Idol karaoke thing, but that's probably not why you go. Read moreGenuine Expedia guest review
"Pleasurable and relaxing"
The place to go if you want leave the stress of work behind.Genuine Expedia guest review
"Relaxing 4 night, 5 day stay!"
We just returned from a very enjoyable vacation at Secrets Silversands. The employees go above and beyond making guests feel pampered. Omar is outstanding. We vacationed with another couple who had been to Secrets Silversands in October and Omar remembered the names of people who traveled with the group! We also enjoyed Tony of the entertainment staff. […] He said he just enjoys making people smile. The grounds, pools, and rooms are immaculate. We also overindulged in the great food. The beach is just mediocre, we have seen more beautiful beaches in Cancun. The only disappointed were the margaritas; they were not very good. Overall a great vacation!! Read moreGenuine Expedia guest review
"Perfect place to relax or party"
Silversands satisfies two cultures equally well. There is plenty of that party atmosphere that some people go to Mexico for. But there are also many places to relax out of earshot from the loud crowd. Room was beautiful and very clean. The service was fantastic. Every single person we interacted with seemed to truly love their job and they were eager […] to ensure we had a great time. We stayed for a long weekend in the first half of February and the weather was perfect. There are many options for excursions, but we chose to stay on property. The pools were gorgeous, especially the infinity pool that looks out on the ocean. The food wasn't out of this world, but pretty good. The best food was at the seafood place by the big pool. The evening entertainment was ok the nights we were there, but the live bands were very fun. If you enjoy unplugging from the world and staying put in an all-inclusive resort, we highly recommend Silversands and we plan to go back. Read moreGenuine Hotels.com guest review
"Great hotel, Really disappointing beac"
I won't recommend this hotel because even that service, hotel and food are very good, in the Riviera Maya I was expecting an impressive beach and this hotel is located in the worst beach in the riviera.Genuine Expedia guest review
"Staff is very friendly, food is excellent!"
Simply the best wedding anniversary vacation! Great for couples. Exceeded our expectations.Genuine Expedia guest review
"Beautiful hotel, secluded, great food"
This hotel is fantastic. Great food, awesome alcohol options (Grey Goose, Johny Walker Black, etc.), lots of activities going on, the pools are beautiful, and the service is impeccable. A lot of reviews I read before coming complained about the beach... the sand was white and barely rocky at all. Yes, the water is a green color opposed to clear blue […] but hey you can't everything. I found the beach to be absolutely fine as is certainly not a reason to not come to this hotel. The staff were incredibly attentive whenever I had a problem. Its also very secluded from the cheap vegas looking strip of hotels in Cancun, so much better area than all those ones. Highly recommended! Read moreGenuine Expedia guest review
"Excellent hotel with outstanding service"
Staff are all fascinating and helpful. French, Italy, Japan, Seafood, Grill, lots of quality food. The 9:30pm show totally worth every penny I paid.Genuine Expedia guest review
We had a great experience - the food was better than any other resort I've been to, and the staff was friendlier too! The rooms were large and comfortable. Really, we have no complaints. One suggestion only - we wish there was more than one outdoor dining option (we are spoiled, lol). Really, it was a great stay.Genuine Expedia guest review
"Where is the blue water in the picture?"
Well this was our 4th time staying with this resort chain. I must say the food, rooms, staff are my favorite out of the 4 resorts. We were here celebrating our 10th anniversary. We arrived and were greeted with cool face towels and a yummy drink. We waiting a few minutes to check in and then headed to our room. We paid extra to have a swimout. Well […] as we headed to our room I knew I our room was not going to be a good one. We we in a very back corner of the resort and looking out our room there was no swim out and we were in a corner with bushes and had a brick wall for a view. We quickly went back to the check in to complain. Well we were offered to pay even more to upgrade to a different area but I'm sorry after already paying extra for a swimout I was not ok with paying even more. We ended up staying in this room but I went back the following day and spoke to Roger who was very attentive and quickly had no problem giving us the proper upgrade. This made things much better and now we could enjoy our vacation. I'm not the complaining type but when you pay a lot of money for an upgrade I expect it. I wish that was the only problem but unfortunately not. On our 5th night our room was broken into and my husbands iPhone, $100 in cash and my blow dryer were stolen. Security did come, lots of them but really not much help. We are still working on finding who took the phone because they had made two calls before wiping it. It was an eye opener for us that's for sure. Read moreGenuine Expedia guest review
"Hotel was o.k., but I expected more."
Hotel staff was excellent; rooms large and comfortable, though floors were constantly wet; furniture in lobby areas worn and in need of replacement. Road into facility underwater and a mess; beatiful pool areas, but lousy beach that is filled with seaweed and rocky bottom; if you are looking for pristine caribean beach with azure water, look elswhere. […] Food options were plentiful and of high quality, and staff was very attentive. Read moreGenuine Expedia guest review
"Secluded Resort, awful oceanfront, great staff"
The resort is beautiful, the pools are really nice, and the staff is amazing. It really is secluded down a long road where the only way to really get into a town is by taxi or car rental. We did rent a car for two days, which was wonderful and the roads are really easy to maneuver. The beach is a major disappointment as the water is so full of seaweed […] there is no way you would want to go in. The outside grill is a great idea, unfortunately it served burgers and French fries where I would have rather they served some sort of Mexican street type food. The people who work there are amazing and we felt very pampered by them. We probably wouldn't stay here again but we would rather be able to walk around an area and get a feel for it's people as well as be able to swim in the ocean versus a pool. Read moreGenuine Expedia guest review
hotel was beautiful. hotel staff was WONDERFUL ...everyone was pleasant and happy .. Hotel grounds were perfect..Food was absolutely amazing.... I have traveled a lot and the food here was by far the BEST..We were 6 couples and we all agree that this Hotel and its staff were EXCELLENT can not enough say it enough!!!!!!!!Genuine Expedia guest review
Everything involved with the hotel is great. The staff go above and beyond to make you happy. Activities provided by hotel are entertaining. Only thing was the room temperature wasn't able to be set very low to our own desired level. Would come back and recommend!Genuine Expedia guest review
"Great service - close to the airport :)"
Quick drive from the airport, phenomenal service at restaurants and there's always someone there with a drink in their hand for you :)Genuine Expedia guest review
The resort was amazing. The beach area was beautiful. The staff was super friendly. The food was delicious. There were tons of activities to participate in. I would go back again in a heartbeat!Genuine Expedia guest review
"10 year anniversary"
Staff bent over backwards for you. Room was beautiful and clean. Pool areas were nice. Definitely a great experience, especially for the price. We had a great time!Genuine Expedia guest review
"Fourth stay at Silversands!"
This was our 4th time to stay at Silversands, just can't say enough about how wonderful our time there was. We call this our home in Mexico!Genuine Expedia guest review
"Excellent, but beach was disappointing"
We stayed at the Secrets Wild Orchid in Jamaica for our honeymoon last year and were blown away by such an incredible experience. We had the same great experience at Silversands, but were very disappointed by the beach. It was rocky, and the water was not very clear or clean due to lots of seaweed which made the water appear to be dark. For a resort […] in the Cancun area, I was caught off guard by this since my previous two trips to Cancun beaches were spectacular with clear turquoise waters and white sand, clear of rocks. The service, grounds, rooms, food and drinks were incredible. We would definitely consider staying at another Secrets resort, but will do much more investigation on the condition of the beach in the future. Read moreGenuine Expedia guest review
"It's an ok resort but there is better ones around"
1. the beach is very ugly (can't really get in and you will not want to) 2. the rooms are old looking 3. the pools need a lot of repairmen's 5. the only good thing is the food; was really good!Genuine Expedia guest review
"Nice hotel to share with"
I recommend this hotel to people that are searching for a place that includes everything (entertainment, resort, spa, good meaks, etc)Genuine Expedia guest review
BEST ALL INCLUSIVE I HAVE BEEN TO YOU DONT HAVE TO LINE UP TO BOOK FOR DINNERS, ROOMS GREAT, ROOM SERVICE BEACH SERVICE ALL EXCELLENT. WAS NOT HAPPY THAT EXPEDIA DOES NOT INCLUDE TRANSPORT TO THE HOTEL. MOST PACKAGES INCLUDE THIS , TAXI RIDE COST 75$ GOING 45 BACK $ SEEMS A REAL SCAM GOING ON AT THE AIRPORT, EXPEDIA SHOULD DISCLOSE THIS WHEN BOOKI […] NG Read moreGenuine Expedia guest review
"Overall Great Resort"
We throughly enjoyed our stay at the Secrets Silversands. The hotel staff was extremely polite and very courteous. All of the accommodations were very clean and well kept. The resort was approximately 20 minutes from the airport. We had an excellent stay and would definitely return.Genuine Expedia guest review
"Very nice hotel with great staff and food!"
Great experience at this hotel from the welcome to the farewell...Genuine Expedia guest review
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