All hotels in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults
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Bahia Petempich Sm12 Mz 31Lote 14-02, Puerto MorelosQROO77580Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 176 reviews)

  • Location
    Great location
  • Vibe
    Awesome vibe
  • Service
    Fantastic service
  • Pool
    Great pool
  • Food
    Delicious food
  • Beach
    Reasonable beach
5.0 / 5Outstanding
Food, cocktails and service was great! The hotel was beautiful but is starting to show some signs of age. We had a great trip, and will not hesitate to stay at a secrets resorts in the future!
Genuine Hotels.com guest review
Response by Secrets Silversands Riviera Cancun All Inclusive
Dear Traveler, Thank you for your comment through this mean. We are proud you enjoyed all the benefits of our brand, we will love to host you back in not a distant future. Best wishes, Aldo Delgado
3 night trip Feb 23, 2014
Butlers
US
5.0 / 5Outstanding
"Great all-inclusive"
We have been doing the adult only, a la carte restaurant all-inclusives for the past few years - mostly Excellence. This year last minute planning meant no available room at Excellence so based on other reviews gave this one a try. Have to say, food and amenities were great, no complaints and equal to our experiences at other places. Evening entertainment a little less good - doing the Idol karaoke thing, but that's probably not why you go.
Genuine Expedia guest review
Other trip Feb 26, 2014
Mike
US
5.0 / 5Outstanding
"Pleasurable and relaxing"
The place to go if you want leave the stress of work behind.
Genuine Expedia guest review
Other trip Feb 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Relaxing 4 night, 5 day stay!"
We just returned from a very enjoyable vacation at Secrets Silversands. The employees go above and beyond making guests feel pampered. Omar is outstanding. We vacationed with another couple who had been to Secrets Silversands in October and Omar remembered the names of people who traveled with the group! We also enjoyed Tony of the entertainment staff. He said he just enjoys making people smile. The grounds, pools, and rooms are immaculate. We also overindulged in the great food. The beach is just mediocre, we have seen more beautiful beaches in Cancun. The only disappointed were the margaritas; they were not very good. Overall a great vacation!!
Genuine Expedia guest review
Other trip Feb 19, 2014
Danielle
US
5.0 / 5Outstanding
"Perfect place to relax or party"
Silversands satisfies two cultures equally well. There is plenty of that party atmosphere that some people go to Mexico for. But there are also many places to relax out of earshot from the loud crowd. Room was beautiful and very clean. The service was fantastic. Every single person we interacted with seemed to truly love their job and they were eager to ensure we had a great time. We stayed for a long weekend in the first half of February and the weather was perfect. There are many options for excursions, but we chose to stay on property. The pools were gorgeous, especially the infinity pool that looks out on the ocean. The food wasn't out of this world, but pretty good. The best food was at the seafood place by the big pool. The evening entertainment was ok the nights we were there, but the live bands were very fun. If you enjoy unplugging from the world and staying put in an all-inclusive resort, we highly recommend Silversands and we plan to go back.
Genuine Hotels.com guest review
3 night trip Feb 7, 2014
Doug W
US
5.0 / 5Outstanding
"weather happens !"
stayed at secrets silversands for 5 nights. even though it was overcast or raining the whole time the resort made sure there was plenty of activities going on..the food at the resort is very very good ,didn't matter what restaurant we went to, the food and service were great. the staff does a great job of making you feel welcome .
Genuine Expedia guest review
Other trip Jan 10, 2014
ray
US
4.0 / 5Excellent
"Great hotel, Really disappointing beac"
I won't recommend this hotel because even that service, hotel and food are very good, in the Riviera Maya I was expecting an impressive beach and this hotel is located in the worst beach in the riviera.
Genuine Expedia guest review
Other trip Jan 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Staff is very friendly, food is excellent!"
Simply the best wedding anniversary vacation! Great for couples. Exceeded our expectations.
Genuine Expedia guest review
Other trip Dec 22, 2013
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel, secluded, great food"
This hotel is fantastic. Great food, awesome alcohol options (Grey Goose, Johny Walker Black, etc.), lots of activities going on, the pools are beautiful, and the service is impeccable. A lot of reviews I read before coming complained about the beach... the sand was white and barely rocky at all. Yes, the water is a green color opposed to clear blue but hey you can't everything. I found the beach to be absolutely fine as is certainly not a reason to not come to this hotel. The staff were incredibly attentive whenever I had a problem. Its also very secluded from the cheap vegas looking strip of hotels in Cancun, so much better area than all those ones. Highly recommended!
Genuine Expedia guest review
Other trip Dec 15, 2013
Ryan
US
5.0 / 5Outstanding
"Excellent hotel with outstanding service"
Staff are all fascinating and helpful. French, Italy, Japan, Seafood, Grill, lots of quality food. The 9:30pm show totally worth every penny I paid.
Genuine Expedia guest review
Other trip Dec 3, 2013
Bob
US
5.0 / 5Outstanding
"Loved it"
We had a great experience - the food was better than any other resort I've been to, and the staff was friendlier too! The rooms were large and comfortable. Really, we have no complaints. One suggestion only - we wish there was more than one outdoor dining option (we are spoiled, lol). Really, it was a great stay.
Genuine Expedia guest review
Other trip Dec 2, 2013
A Traveler
US
4.0 / 5Excellent
"Where is the blue water in the picture?"
Well this was our 4th time staying with this resort chain. I must say the food, rooms, staff are my favorite out of the 4 resorts. We were here celebrating our 10th anniversary. We arrived and were greeted with cool face towels and a yummy drink. We waiting a few minutes to check in and then headed to our room. We paid extra to have a swimout. Well as we headed to our room I knew I our room was not going to be a good one. We we in a very back corner of the resort and looking out our room there was no swim out and we were in a corner with bushes and had a brick wall for a view. We quickly went back to the check in to complain. Well we were offered to pay even more to upgrade to a different area but I'm sorry after already paying extra for a swimout I was not ok with paying even more. We ended up staying in this room but I went back the following day and spoke to Roger who was very attentive and quickly had no problem giving us the proper upgrade. This made things much better and now we could enjoy our vacation. I'm not the complaining type but when you pay a lot of money for an upgrade I expect it. I wish that was the only problem but unfortunately not. On our 5th night our room was broken into and my husbands iPhone, $100 in cash and my blow dryer were stolen. Security did come, lots of them but really not much help. We are still working on finding who took the phone because they had made two calls before wiping it. It was an eye opener for us that's for sure.
Genuine Expedia guest review
Other trip Nov 24, 2013
A Traveler
US
3.0 / 5Good
"Hotel was o.k., but I expected more."
Hotel staff was excellent; rooms large and comfortable, though floors were constantly wet; furniture in lobby areas worn and in need of replacement. Road into facility underwater and a mess; beatiful pool areas, but lousy beach that is filled with seaweed and rocky bottom; if you are looking for pristine caribean beach with azure water, look elswhere. Food options were plentiful and of high quality, and staff was very attentive.
Genuine Expedia guest review
Other trip Nov 18, 2013
Cliff
US
3.0 / 5Good
"Secluded Resort, awful oceanfront, great staff"
The resort is beautiful, the pools are really nice, and the staff is amazing. It really is secluded down a long road where the only way to really get into a town is by taxi or car rental. We did rent a car for two days, which was wonderful and the roads are really easy to maneuver. The beach is a major disappointment as the water is so full of seaweed there is no way you would want to go in. The outside grill is a great idea, unfortunately it served burgers and French fries where I would have rather they served some sort of Mexican street type food. The people who work there are amazing and we felt very pampered by them. We probably wouldn't stay here again but we would rather be able to walk around an area and get a feel for it's people as well as be able to swim in the ocean versus a pool.
Genuine Expedia guest review
Other trip Nov 10, 2013
A Traveler
US
5.0 / 5Outstanding
hotel was beautiful. hotel staff was WONDERFUL ...everyone was pleasant and happy .. Hotel grounds were perfect..Food was absolutely amazing.... I have traveled a lot and the food here was by far the BEST..We were 6 couples and we all agree that this Hotel and its staff were EXCELLENT can not enough say it enough!!!!!!!!
Genuine Expedia guest review
Other trip Nov 7, 2013
Donna
US
5.0 / 5Outstanding
"Beautiful getaway"
Everything involved with the hotel is great. The staff go above and beyond to make you happy. Activities provided by hotel are entertaining. Only thing was the room temperature wasn't able to be set very low to our own desired level. Would come back and recommend!
Genuine Expedia guest review
Other trip Oct 27, 2013
nick and sam
US
5.0 / 5Outstanding
"Great service - close to the airport :)"
Quick drive from the airport, phenomenal service at restaurants and there's always someone there with a drink in their hand for you :)
Genuine Expedia guest review
Other trip Oct 24, 2013
Dawn A
US
5.0 / 5Outstanding
"Perfection!!!"
The resort was amazing. The beach area was beautiful. The staff was super friendly. The food was delicious. There were tons of activities to participate in. I would go back again in a heartbeat!
Genuine Expedia guest review
Other trip Oct 14, 2013
A Traveler
US
5.0 / 5Outstanding
"10 year anniversary"
Staff bent over backwards for you. Room was beautiful and clean. Pool areas were nice. Definitely a great experience, especially for the price. We had a great time!
Genuine Expedia guest review
Other trip Oct 6, 2013
LSU fans
US
5.0 / 5Outstanding
"Fourth stay at Silversands!"
This was our 4th time to stay at Silversands, just can't say enough about how wonderful our time there was. We call this our home in Mexico!
Genuine Expedia guest review
Other trip Oct 4, 2013
M
US
5.0 / 5Outstanding
"Excellent, but beach was disappointing"
We stayed at the Secrets Wild Orchid in Jamaica for our honeymoon last year and were blown away by such an incredible experience. We had the same great experience at Silversands, but were very disappointed by the beach. It was rocky, and the water was not very clear or clean due to lots of seaweed which made the water appear to be dark. For a resort in the Cancun area, I was caught off guard by this since my previous two trips to Cancun beaches were spectacular with clear turquoise waters and white sand, clear of rocks. The service, grounds, rooms, food and drinks were incredible. We would definitely consider staying at another Secrets resort, but will do much more investigation on the condition of the beach in the future.
Genuine Expedia guest review
Other trip Oct 2, 2013
Dave
US
2.0 / 5Fair
"It's an ok resort but there is better ones around"
1. the beach is very ugly (can't really get in and you will not want to) 2. the rooms are old looking 3. the pools need a lot of repairmen's 5. the only good thing is the food; was really good!
Genuine Expedia guest review
Other trip Sep 20, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel to share with"
I recommend this hotel to people that are searching for a place that includes everything (entertainment, resort, spa, good meaks, etc)
Genuine Expedia guest review
Other trip Sep 18, 2013
Gabe
US
5.0 / 5Outstanding
"GREAT HOTEL"
BEST ALL INCLUSIVE I HAVE BEEN TO YOU DONT HAVE TO LINE UP TO BOOK FOR DINNERS, ROOMS GREAT, ROOM SERVICE BEACH SERVICE ALL EXCELLENT. WAS NOT HAPPY THAT EXPEDIA DOES NOT INCLUDE TRANSPORT TO THE HOTEL. MOST PACKAGES INCLUDE THIS , TAXI RIDE COST 75$ GOING 45 BACK $ SEEMS A REAL SCAM GOING ON AT THE AIRPORT, EXPEDIA SHOULD DISCLOSE THIS WHEN BOOKING
Genuine Expedia guest review
Other trip Sep 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Overall Great Resort"
We throughly enjoyed our stay at the Secrets Silversands. The hotel staff was extremely polite and very courteous. All of the accommodations were very clean and well kept. The resort was approximately 20 minutes from the airport. We had an excellent stay and would definitely return.
Genuine Expedia guest review
Other trip Sep 13, 2013
A Traveler
US
4.0 / 5Excellent
"Very nice hotel with great staff and food!"
Great experience at this hotel from the welcome to the farewell...
Genuine Expedia guest review
Other trip Sep 6, 2013
A Traveler
US
5.0 / 5Outstanding
"GREAT vacation / wonderful resort"
This was our second visit to Secrets Silversands and we were NOT disappointed. We had a top floor beach-front room. The resort was clean. The food was delicious. The staff always went above and beyond.
Genuine Expedia guest review
Other trip Aug 25, 2013
Jim and Laura
US
5.0 / 5Outstanding
"Great Food And Fun"
Our stay was wonderful! Super friendly staff and great accommodations! The food was excellent! I highly recommend asking your server what they recommend, their pick was always the best on the table! The entertainment team was a blast! Have fun and get involved in the activities! The night life at this resort is very exciting too!
Genuine Expedia guest review
Other trip Aug 7, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel, Friendly Staff"
Overall this was a very pleasant stay. The hotel was excellent, but the beach was not a swimmers beach.
Genuine Expedia guest review
Other trip Jul 31, 2013
Jay
US
4.0 / 5Excellent
"Excellent food and service. Service is wonderful."
My experience was wondeful. Nice hotel and staff. My husband and I had a wonderful week in the hotel.
Genuine Expedia guest review
Other trip Jul 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Experience!!"
One of the best resorts in Mexico!!! Staff and locals were all pleasant!
Genuine Expedia guest review
Other trip Jul 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Our stay at Secrets Silversands"
Our stay from beginning to end was very nice. We were met with open arms and champagne! Our room was spacious and cleaned every day. The whole atmosphere was very nice. We loved the pool along with the whole waiter staff. We enjoyed the variety of food offered on a daily basis, and the guacamole was top notch!! The grounds were beautiful and very clean.
Genuine Expedia guest review
Other trip Jun 30, 2013
sissy
US
5.0 / 5Outstanding
"Great hotel on the beach"
First time at Secrets and totally enjoyed it. Entertainment staff was very energetic and made all feel welcome. All inclusive so did not push many extras other than the spa. Food was excellent in all the restaurants and no reservations were needed except for the Japanese steak house. Mostly a couples resort with lots of honeymooners and anniversery's. The beach was just OK which was fine with us as we stayed mostly by the pools.
Genuine Expedia guest review
Other trip Jun 28, 2013
Gregg
US
5.0 / 5Outstanding
"Beautiful hotel with excellent staff"
This hotel is wonderful! The food was incredible and the staff go above and beyond to make you feel very special. There are several activities that go on throughout the day and there are awesome shows at night. The pools are beautiful. I was a little disappointed in the water at the beach. I thought it would have been much clearer, instead there was a lot of seaweed and the water wasn't very clear. The sand is beautiful and clean. The beach was beautiful. We had a great trip!
Genuine Expedia guest review
Other trip May 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel and wonderful staff!"
The hotel is beautiful and the staff are very friendly! The restaurants offer a great variety and the shows that they put on at night are something to watch! From the minute you are greeted with a fresh, scented cloth to wipe away the travel residues and the glasses of champagne given to you during registration to the friendly staff and bellhop who walks you to your room and familiarizes you with the amenities, our overall experience was one that we would happily recommend!
Genuine Expedia guest review
Other trip May 2, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Great stay and location"
Excellent stay, great staff. Must stay! Food could have been a little better, beach not worth going in to due to rocks, excellent top self liqour.
Genuine Hotels.com guest review
4 night romance trip Apr 3, 2016
William
GB
5.0 / 5Outstanding
"Great time"
Had a wonderful time. Food was good, beach was nice, service was excellent. They took great care of me. Book a day tour with the tour desk. It was a great experience, totally recommend it.
Genuine Hotels.com guest review
7 night trip Feb 26, 2016
Paula
CA
5.0 / 5Outstanding
"Great for a fly & flop, check-in pretty awful."
The check in experience was stressful & unpleasant, you felt like a number and were effectively standing around, being asked about 3 times for your name, given a glass of champagne & cold cloth and told to take a seat. Whilst the drink & cloth were a nice touch the greeting was awful. We sat & waited (we had a VIP booking) and eventually someone came, stood over us as we sat on the sofa (all the reception desks were taken) and we were given a buzzer and told to use the facilities until our room was ready. Aside from the awful check in, the facilities were brilliant, the quality of food & drink was very good and the room was brilliant. Americans of course dominated the area so if you want a quiet relaxing time this may grate us fellow Brits who are naturally far quieter but the hotel overall we would definitely recommend.
Genuine Hotels.com guest review
2 night romance trip Feb 25, 2016
A Traveler
GB
5.0 / 5Outstanding
"A beautiful all-inclusive!"
Made this choice as our honeymoon, absolutely no regrets! We did not have a chance to be hungry. The food was top quality. Make sure you try the churros. Staff really try to impress. Renan from World Cafe stood out! So friendly.
Genuine Expedia guest review
Other trip Dec 26, 2015
Lim
GB
5.0 / 5Outstanding
"Great experience"
Food , staff , cleanliness were all great . I think the only downside of the whole experience was that the beach was not the greatest . Lots of rocks in the water . Not great for swimming.
Genuine Expedia guest review
Other trip Dec 6, 2015
A Traveler
CA
4.0 / 5Excellent
"Great vacation for 20th wedding anniversary!"
Nice time. Food was very good. Service was excellent for most part. Especially pool service by Gustavio (Tavio) he made our vacation!! Miss him already! Friendly and efficient! not overcrowded anywhere which we LOVED Room was nice and they gave us an ideal location/ view...which I suppose made preffered club worth it. We had issues with not being able to get a bottle of Vodka to the room. Eventually came but with a hassle. We had a bad smell in our room entire stay until last day when it was brought to our attention could be fixed. They forgot to clean our room one day. ROOM SERVICE WAS VERY BAD. For us there was no plus to preffered club other than room location and view. Pretty disappointed as nothing was done on final day to make up for our bad experiences. But...overall probably best all inclusive in area. Oh the beach...Don't go if like a nice beach!
Genuine Expedia guest review
Other trip Dec 3, 2015
A Traveler
CA
5.0 / 5Outstanding
"Great Resort"
Great stay! Staff were great and very helpful. Outdoor grill was the best restaurant overall.
Genuine Hotels.com guest review
8 night romance trip Oct 26, 2015
DAVE
CA
5.0 / 5Outstanding
Thoroughly enjoyed the whole experience from checking in to leaving.
Genuine Expedia guest review
Other trip Nov 5, 2015
Ian
GB
5.0 / 5Outstanding
"Get resort with amazing food!"
Beautiful resort with 8+ amazing pools and restaurants. Had a great honeymoon - would definitely recommend
Genuine Hotels.com guest review
9 night romance trip Oct 24, 2015
A Traveler
AU
5.0 / 5Outstanding
"Great Hotel"
Great hotel. Staff could not do enough for you. Entertainment team were good too. Yes the beach had a problem with seaweed, however this is not the hotels fault and they are doing all they can to clear it each day. Overall I would definitely recommend this hotel.
Genuine Hotels.com guest review
12 night romance trip Sep 19, 2015
Loraine
GB
5.0 / 5Outstanding
"Nice hotel"
Service was excellent, food was good, the beach had too much seaweed, but the staff tried their best to clean it daily
Genuine Expedia guest review
Other trip Sep 17, 2015
Luffee
CA
5.0 / 5Outstanding
"Amazing hotel and resort. Great entertainment."
We stayed for a week and had an amazing time. the food, drinks, entertainment, and staff made our stay pleasure able. Only downfall maybe the size of the beach, however not a big deal.
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
CA
4.0 / 5Excellent
"Actually all inclusive"
Excellent hotel with great customer service. Our only complaint was our stay was too short. Many food options at a high quality, evening entertainment is fun, can have any drink you like made for you at one of the bars, the mini bar in your room is included and re filled daily (this isn't always the case). Downside the spa is very overpriced and not included and the VIP vouchers you get to use at the spa still don't make the prices comparative to 5 star spas back home when you consider the prices are in USD. But this is an optional non included activity. You can see that it is not a brand new resort however the level of cleanliness is excellent which is what is important to us. The beach is nice the pools are plentiful and the guests really build friendly relationships with the staff. This was a stand out as the other 3 hotels we previously stayed in throughout Mexico did not have anywhere near the customer service. Highly recommended.
Genuine Expedia guest review
Other trip May 6, 2015
Aimee
AU
5.0 / 5Outstanding
"Perfect honeymoon destination"
Perfect honeymoon destination. Location was amazing, staff were lovely and very helpful. Food was gorgeous.
Genuine Expedia guest review
Other trip May 6, 2015
Andrea
GB
5.0 / 5Outstanding
"Beautiful Hotel. As seen on website."
Had the greatest getaway to Secrets Silversands. Resort, food and hospitality was top notch!
Genuine Expedia guest review
Other trip Mar 5, 2015
Anna
CA
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