"greatest hotel ever!!!"
The food was great and the staff was some of the niest people I have ever met. They spoke 4 languages and did the best to take care of every need. We did not want to come home and both my wife and I asked them if they had job openings. We will be back next year for sure.Genuine Expedia guest review
"Second trip to Silversands this year"
We enjoyed a wonderful three night vacation at Secrets Silversands. Great getaway with no pressure...our second trip this year!Genuine Expedia guest review
"Average All-inclusive Hotel."
I would only recommend this hotel for those who like to stay at the resort only. The beach was not worthy. I don't even think it is a mile in length. The water was also very merky. As far as the resort, the service was great. The food is typical/average for a four star all-inclusive hotel. Drinks were good. Entertainment was decent. Overall it was slightly […] above average. Personally, if you are looking for an "adults" only hotel...I would recommend Le Blanc Hotel in Cancun. It is a bit pricy but definitely worth it! It is a much smaller hotel, but the food was excellent and service beyond measure. I have traveled to many resorts in Mexico and the Carribean. To be honest, I was a bit disappointed. Read moreGenuine Expedia guest review
Not the best hotel if your favorite thing is to swim in the ocean. Other than that, it was GREAT!Genuine Expedia guest review
"Great resort. Not for playing in the ocean."
Great facility. Friendly staff actually tries to learn your names. Love the pools. And the land part of the beach was good. Only drawback is the actual water at the beach, or rather the bottom, is rough. The water close in is calm but the beach is shallow, rocky and and not in keeping with the rest of the resort. Not their fault, you play the hand you […] are dealt, but if you like splashing in the ocean, this is not the right beach....try Playa Maroma. Read moreGenuine Expedia guest review
We stayed here for 5 nights in May and it was a great experience. The staff was very nice and helpful and willing to do whatever to make your stay pleasurable. The pools, restaurants and bars where all very nice with great service. The only thing that was displeasing to me was seeing people smoking while in the pool.Genuine Expedia guest review
"well worth the trip"
Everyone was very nice, we enjoyed our stay and great food and lot of activities for group or for just a couple. the 1 thing I would change would be to have to have fans in the hallways and also the elevator needs AC/fans and to let the pool stay open later, but other than that I loved it and would definitely go back!Genuine Expedia guest review
Our expectations were definitely exceeded. The ENTIRE staff was so friendly and accommodating. And it was only about a 20 minute drive from the airport. The food was great and the breakfast buffet was huge. We tried every restaurant except Ratatouille only b/c we ran out of time. Alejandro, the hibachi chef at Himitsu was great, giving the best performance […] I've seen from a hibachi chef. But you have to get to the front desk around 7am-ish in order to actually get reservations as the seating for the hibachi is limited. What they don't tell you though is that you don't need a reservation for Himitsu for the non-hibachi tables. There are a lot of pools, which appeared very clean, so you could go to the main one if you wanted to be around a lot of people or to one of the other pools with fewer people. The down side to the pools is the floats, which are great, but I would guess there are only about 30 of them so it's definitely not enough, given the number of people and pools. I had read negative reviews about the beach before going so I wasn't expecting much. Based on the reviews, it was actually cleaner and bigger than I expected. But I did hear of a couple people trying to go in the water and getting their feet all cut up. So if you are more of a beach person then this isn't the place for you. Read moreGenuine Expedia guest review
"nice vacation but"
very nice and relaxing food and drinks was good had a bug bite issue which we never got any resolve on brochure said they have a medical facility but they do not my only issue but it was a great vac and we would still returnGenuine Expedia guest review
Wrote long review on trip advisor screen name stephbuffGenuine Expedia guest review
"Riviera Maya, Mexico"
Excellent choice! The service and staff were great! Loved the Entertainment Team including Jackie, Jorge, Cruz, and Mauricio - the activities, shows, and music were very enjoyable! I would definitely recommend this hotel and hope to return in the future!Genuine Expedia guest review
"silversands - not quite"
My wife and I are experienced all inclusivers (this was number 15). hotel, food, bars and food service personnel are the best we have seen. the beach however is dreadful. though they try to keep seaweed under control it's currently impossible. sand has washed away and only rock and coral remain. you can't and don't want to go in the water. lots of trash […] as well. if you are a pool person you are in luck as they have a fantastic set up and you will love this resort. the only real disappointment that the hotel can control is their arrival process and concierge service. upon arrival our luggage was handled quickly but we were treated very indifferently almost as if they didn't care we had arrived. don't even bother to ask the concierge for anything - either they are there for show only or are so inept it won't get done anyway. we won't return because of the beach but if you are a pool person and just look at the ocean from a distance i rate this resort a 10 and you will love it Read moreGenuine Expedia guest review
"Want to go back Soooooon !!!!!!!!!!!!"
Fantastic Hotel. 3rd time at this resort. Highly recommended !!!!!!!!!!!!!Genuine Expedia guest review
"Excellent Vacation Choice."
Have traveled in Carribbean a good deal. This property is outstanding. Clean, safe, well maintained, beautiful and very large rooms with large jacuzzi, excellent service, great meal choices and quality (Try the mussels rockafeller...). Grounds beautifully maintained with multiple pools to choose from (quiet or by main pool/bars). We enjoyed the music […] at night and did several theatre shows. Mike Walker was a real treat-funny and very talented. He drew a great crowd. Spa is pricy but service great. Beach is narrow but hey kept it clean. I would recommend this property to any adults. Read moreGenuine Expedia guest review
"Luxurious pampered vcation!"
My husband and i went to Secrets over the Easter break. We had a wonderful relaxing time. You can do as much as you want to or nothing at all. We went sailing one day and the other 4 days stayed onnthe property. There were 5 pools and a beach. There was waiter service at both. The staff was exceptional and went out of their way to please. The entertainment […] staff also was fabulous. There were, i think, 6 resturants to choose from. There was an awesomevbreakfast buffet with everything imaginable. Great food. Room was beautiful with a jacuzzi and veranda. It was always cleaned impeccably and restocked daily. If you want a relaxinf five star resort and want to be pampered, this is for you. I almost forgot - they have a beautuful spa where you can get all kinds of face and body tretments Read moreGenuine Hotels.com guest review
Very fun and clean resort. I can't complain about anything. I would go back in a heart beat....Genuine Expedia guest review
"Everything needed and wanted from a resort!"
Great experience! The staff worked hard to make sure everything was perfect everyday, the food was top level and the hotel was clean and well layer out! At night, they have numerous events that enhance your experience without the need to travel. If you are interested in a great vacation, you can feel comfortable picking Silversands!Genuine Expedia guest review
"pleasure of vaction"
The staff was exceptional, majority of them, wait staff especially, went out of their way for us. There were 16 in our group and that is hard enough to accomidate, but the people at the hotel outdid themselves.Genuine Expedia guest review
"Our Mexico get away"
Everything about the Hotel was great. The service and the food was great. The entertainment was also very good.Genuine Expedia guest review
The hotel was clean and and rooms were very comfortable. The negatives: the beach was rocky with so much seaweed the workers were out there all day with machines and buckets picking it up. The other negative was the overall scene: very party-like, people loud and drunk. The food was ok, breakfast and lunch were fine, although dinners were not.Genuine Expedia guest review
Great Hotel, Great Food, Great Stay. Beach was a little rocky, but nothing that would make me not want to go back. Would definitely return.Genuine Expedia guest review
"One of the Best for the Money!"
Great place to stay. Swimout preferred is the best we have stayed in. Great service by all at the resort. We will be going back again next year.Genuine Expedia guest review
"Great all inclusive resort."
This was our first expereince with an all inclusive resort hotel. We didn't know wat to expect. The food was excellant. The service was excellant. The room was nice. The entertainment was very good. We were worried that the drinks would be the typical watered down, pre-made variety that I despise. The drinks were good with all of the more expensive […] brands available. The only knock against this hotel is the beach. We knew this before we went so we were not suprised. The weather was windy and the ocean was very rough so we could not have swam in the ocean anyway so it did not matter. The other aspects of the hotel more than made up for it however. Read moreGenuine Expedia guest review
"Beautiful Mayan Riviera"
Secrets Silversands offers a wonderful vacation getaway. The resort and grounds are beautiful and the hotel is laid out very nicely, with plenty of pools and a nice stretch of beach. The staff was really exceptional. They were very responsive, professional and welcoming.Genuine Expedia guest review
It was nice! We really enjoyed the smaller resort. Our room was spotless and beautiful. The staff and service was absolutely fabulous Food was good,but harder for someone who may be a pickier eater.Room service was available if you left any place hungry. We never did! However a Buffet for dinner in at least one of the resturants could have improved […] things. Some music poolside part of the day would have been great. Some more normal seating for those of us who find low stools and couches not to our liking around the lobby bar and outside the lobby! Free 15 minutes of internet was great to check home. Read moreGenuine Expedia guest review
"good except for the room in bldg 5"
We h h ad a wonderful time however I would not recommend that you put people in bldg 5. There is a bad smell becaususe of this they gave us a free mini facial in the spa. The hotel is lovely and everyone was so niceGenuine Expedia guest review
The hotel itself was nice. The grounds were well maintained and the rooms were clean. We had an issue when we first arrived that our room was not ready. We were asked to wait nearly an hour before they finally gave us a room key. Once we got the key, we went up to the room and it didn't work. We had to go back to the lobby and they switched our room […] number again. The food was good for an all inclusive hotel. The drinks were good, and the service of the waiters and staff around the pool was good. They push their wine list at every dinner which gets a bit old after a while. The adults only option is the way to go! Read moreGenuine Expedia guest review
amazing staff , entertainer real personal , food is greatGenuine Expedia guest review
"Loved every second of our stay"
Our stay was excellent. The service we received from the staff at the airport, taxi service (Olympus), and especially the resort were unbeatable. No matter what we needed, the resort had it. We had two complaints, the beach was a little bit small and the massages we got were not the best. Saying that, the spa is amazing right along with the rest of […] the resort. It was beautiful and there is absolutely no reason to leave it for anything else. I love kids, but having none on the resort made it very peaceful. The food was also incredible. So many options and each one had a fantastic selection. We cannot wait to go back! Read moreGenuine Expedia guest review
My husband and I just loved Secrets Silversands. This was our 5th time in Cancun over the last few years and we've always stayed somewhere new, hoping to find a place that suited us perfectly, and I think we've found it! One thing I loved about this place is their variety of activities offered throughout the day. We've done enough excursions outside […] of resorts that we haven't been able to find any more that grab our interest. But of course, we didn't want to sit around and be bored. With SSS, we didn't have to worry! We had enough to keep us occupied and their nightly entertainment was wonderful. It's odd, reading comments about this or that before we went had us worried, but once we arrived, none of those things were an issue at all. I would definitely recommend Secrets Silversands. Their customer service shows they are constantly striving for improvement and trying to make you happy anyway they can. Read moreGenuine Expedia guest review
I had never stayed at an all inclusive resort before. I am so glad that I did. It was better than I expected.Genuine Expedia guest review
"On the Beach"
Great experience. A beautiful property. Very romantic.Genuine Expedia guest review
"Secrets - Perfect Getaway"
Must seeGenuine Hotels.com guest review
"secrets silversands 11/12-11/19"
Hotel was nice, plenty of pools. Food was excellent! Beach was terrible-water was murky and full of seaweed. Strange white bags of sand in the water. For the money, there are much nicer resorts...Genuine Expedia guest review
"Great place to stay for a relaxing vacation"
This hotel is perfect for a relaxing vacation with your significant others or with friends. The hotel is really nice, great service and different options to eat all of them great quality. It is a little far from CanCun and Playa del Carmen so if you want to go out at night it is not the best place to stay, but the hotel has night entertainment.Genuine Expedia guest review
"The last hurricane made the ocean full of seaweed. Did not desire to go in the water. There as an"
We have stayed here before. We found it to be very much improved by customer service and the all caring staff. The Social Director was the only annoying person we found during our stay. His being MC of the nightly shows was the problem. He needs to improve his English and the rate at which he talks (500words per minute) making him hard to understand.The […] complex was lovely in a beautiful setting. They did not water down the drinks like some all inclusive places. The retaurant choices were all good. We did not dine in the Mexican restaurant. Our least favorite was the French. Read moreGenuine Expedia guest review
"Will definately go back here, for longer next time"
The resort was beautiful with plenty of pools and well-maintained poolsides. The food was amazingly great for an all inclusive resort. The nighttime entertainment was also better-than-expected with acrobats and showtime girls that all knew what they were doing. All of the staff is super friendly. Will be coming back again, for much longer next time […] . Read moreGenuine Expedia guest review
"AMAZING hotel!!!! Can't wait to go back!!!"
We were SO impressed with Secrets Silversands! Their staff is wonderful! Every restaurant was AMAZING!!! The pools were amazing, the room was amazing, we were so impressed that everything looks even better in person than it does online :) We can't wait to go back!!!!Genuine Expedia guest review
"Love this hotel!"
We were at SSS September 23-30, 2011 and we love it here. We were greeted with cool towels and a beverage upon arrival. Check in was very simple and took a minimal amount of time with bagage being delivered shortly after arriving to our room. Food is wonderful! We love all of the choices for lunch and dinners. The beach area has greatly improved from […] the last time we were here. Yes, there are still rocky areas but you can certainly walk out and swim in the ocean if you'd like too. We renewed our vows at SSS during this visit and worked with Lizette; wonderful to work with! We just love her attention to detail and our happiness. My maid-of-honor and I had our hair done at the spa and it turned out wonderful! We are already planning to come back to SSS next year. Read moreGenuine Expedia guest review
"Above and Beyond"
Our vacation to Mexico was absolutely magnificent, and a large part of it was thanks to our wonderful resort, Secrets Silversand. The service, the rooms, and the, overall environment could not have been any better. I booked this trip well in advance and became very excited for its approach and I definitely was not disappointed. The customer service […] here is the definition of "service with a smile." Those employed at this resort respond to requests as if they live to serve. Nothing makes being away from home better than excellent customer service, but in addition to this the rooms were gorgeous (better than depicted) and the food and drinks (great selection) were very good. The only downside was the beach. It was rocky and had a lot of seaweed, however, still perfect for kayaking and sailing, just not good for swimming/snorkeling. I would recomment this resort to any of my friends and would definitely return in the future. Read moreGenuine Expedia guest review
5 star vacation! Take mosquito spray and a small fan if you get stuffy at night like me. Loved it!!!!!!Genuine Expedia guest review
"Great for relaxation"
Over all the resort was very nice. Clean, friendly staff, plenty of pools, variety of food choice and awesome rooms. Good selection of alcohol, I was VERY pleased to see grey goose =) This is a resort for couples that want to relax, not for singles looking to party. The pro's - plenty of pools, attentive waiters to bring drinks, adults only, 24 hour […] room service, clean, classy (there is a dress code for dinner so make sure to read up on it so you are prepared) and modern/updated atmosphere (both the rooms and the over all resort). They also offer a romantic dinner for 2 on the beach for an additional price. I found it to be worth it, we really enjoyed ourselves and the dinner was yummy!! =) The cons - beach is very odd - rocky sand, water seemed dirty and cloudy. Only one bar remains open late night and closes at 1 A.M. The one room they had dancing in didn't have a bar open so you had to walk through to the lobby. The pools close at 8 and they take your rafts away at 5. Food was so/so. However the Italian place was delicious, I could have eaten there twice. They give you $200 in credits but break it down so you have to basically spend more to use them. I appreciated the credits, but didn't love how that worked. Over all I'd give it a pretty good score. We relaxed, got tan and didn't get sick (which being in Mexico I was terrified of). It was better than the last resort I stayed at by far. The cons didn't ruin my trip, I had a really great time here. Read moreGenuine Expedia guest review
"Better than expected"
After reading many reviews, probabally too many, I was a little worried about our upcoming stay, but it was better than expected. My husband and I went to the resort as an anniversary getaway. We stayed in a swimout room and were very pleased. There were mosquitos in the room ,as we read about in another review, but it is because all of the rooms open […] directly to the outside. It really wan't a huge problem. The room was beautiful, just like the pictures. The hotel staff was very friendly and the entertainmant staff was great. I was very happy with the activities and it seemed like many of the guest were up for having fun. There was plenty to do at the resort and we took advantage of that. My husband entered the darts tornaments, we played pool volleyball and beach baci. We did the am bikeride (which was a great way to see the local area) and attended the nightly shows which were plesantly tacky. This is a great resort for couples or groups of friends. Definately make a reservation for the habachi table...who knew the Mexicans did Japanese food so well?! The other resturants were good too, our only complaint was that many dishes seemed overly salty. We were not pressured at all to order wine and never did. The local area is a little remote and taxis are expensive. One tip we could offer would be to ask the excursion booking agents about shuttle service to nearby shopping areas. We took a shuttle to Playa del Carmen. Round trip was less than half the cost of one way in a taxi. Read moreGenuine Expedia guest review
Excellent Hotel in Mexico Riviera!Genuine Expedia guest review
My wife and I celebrated our honeymoon at Secrets Silversands and had an amazing time. The resort staff was very attentive and made every effort to ensure we had a great time. I would recommend this hotel to anyone. The food was delicious. We did the deep sea fishing tour and brought back our filet's (red snapper) to the restaurant, which they prepared. […] The head chef actually came to our table to explain the dishes. It was awesome and added a personal touch to our meal. My only complaint is the size of the beach. It's relatively small compared to other beachfront properties we've visited. Read moreGenuine Expedia guest review
We loved this resort and can't wait to go back! The pictures are spot on and service was WONDERFUL!Genuine Expedia guest review
"Good place for a honeymoon or anniversary celebration, very romantic"
Have been to other adults only locations. When we drove up I wasn't impressed with the surroundings as other places are more grand. Also once we checked in they didn't take us directly to the room just gave us a map but once inside the service, food and staff were wonderful. I had emailed about my hubby and I celebrating our 13 year anniversary and […] they had it all set up with a nice Happy Anniversary on the door, champagne, fruit and flowers on the bed. This resort is smaller but I did enjoy my stay. The food is wonderful and again the staff is great. The nightclub was fun, the live band and dj played good music. My only complaint would be the beach, it is rocky and not so wonderful but it is clean and the waiters/waitresses are wonderful. Read moreGenuine Expedia guest review
"Can't wait to go back!"
Gorgeous hotel! Wonderful food! Friendly staff! Beautiful beaches! So romantic! Love this place!Genuine Expedia guest review
"Exactly what Expedia pics described!"
Hotel was better then what we expected. Room was very nice! Bed was very comfortable. Bathroom had a walk in shower and a jacuzzi tub. Extremely quiet at night so we slept like babies! Sodas, beer and water in frig was nice to have for free. Stocked every day. Hotel breakfast was very good. Dinners also very good. Lunch was disappointing as all they […] had was hotdogs and burgers. 8 pools which made it nice to pick and choose. Although main pool had a bar in it and we did not get in since there was a lot of drinking and no one ever got out...you get the hint! beach not very swimmable due to a lot of coral reef. Overall, hotel definitely worth returning. Read moreGenuine Expedia guest review
"Would definitely recommend to others"
Great resortGenuine Expedia guest review
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