"Nice AC Hotel"
Just stayed one night, came down for a friends birthday. I would have loved to stay longer and see AC for another day, but the hotel had a wedding coming in and wouldn't let us leave our bags or car in the lot we paid for and one of the bellhops was very rude about it. Both me and my girlfriend have worked in hotels, and having a big turnaround should […] not inconvenience all your guests from the night before. I liked everything before that, but the last moments left a sour taste in my mouth. Probably will not stay here again. Read moreGenuine Hotels.com guest review
"Don't eat at The Taplitze - otherwise mostly good"
We first stayed at The Chelsea Hotel in August 2011, and considered it a hidden gem so returned in October 2011. Both experiences were great. The hotel was well maintained and pristine at that time, and staff very attentive to detail. The highlights are the beachside location and room comfort, particularly comfort of beds. Best hotel beds ever experienced […] - superior to The Ritz. However, appears to have changed management because no longer well maintained compared to 2011. Carpets in lobby dirty, room service meals waiting outside doors, elevator issues. Big red flag is The Taplitze Restaurant. Went for breakfast and had to get up to ask for spoons for cereal, sausage cold /undercooked so we didn't eat and told waitress Young manager offered $2.00 discount on $25 meal - her attitude was as if she was doing us a favor for their poor service and food. Read moreGenuine Expedia guest review
"Modern hotel right on the boardwalk"
The room was very modern, very comfortable. Beautiful furnishings in bathroom. Club/lounge in hotel! Valet parking required. Not within walking distance of casinos. So so looking motels and feeling across Pacific Ave.Genuine Hotels.com guest review
I stayed in Atlantic City for two nights for business. Upon check in I was immediately assigned to a room in use by another guest. I quickly returned to the front desk where the agent apologized for the inconvenience, offered to remove the parking charges for my stay without being asked, and assigned me to another room. The room itself was adequate, […] clean and without many bells and whistles. One thing the hotel advertised was free wi-fi and after the rate, that was why I chose The Chelsea. The wi-fi connection was so bad and unreliable that I had to spend my time in a couple of local Starbucks to get my work done. Every once in a while I got a signal and was able to send an e-mail, but most of the time it was down. There is a very limited room service menu, especially during the week. The staff was very nice and very polite. The room was kept clean. The hotel is very close to the Tropicana if that is a place you enjoy. All in all, a very average stay. Read moreGenuine Hotels.com guest review
"Great location, helpful staff"
Super helpful staff - great location. The hotel provides chairs, umbrellas and towels on the beach. We were there mid-week, so didn't get to take advantage of the club and pool on the 5th floor - but we did take a stroll through it and it sure looks like a fun place. We had breakfast at the restaurant which was quite good. All the staff were so very […] helpful and friendly. The room was fine. If I come back to AC I would definitely stay there again. Read moreGenuine Expedia guest review
This hotel was billed as a 4 star hotel on Groupon - they're lucky if they get 1 star. The hotel looks nothing like the photos. The pros of this hotel were the closeness to the Boardwalk, on-site diner, and salt water pool. The best perk was that you walk to the beach and get set up with lounges, towels, and an umbrella. That was the best. The negatives […] were the second pool, which was cold as ice and unheated. Also, due to the location of the hotel, there is no breeze at either pool. Security at the hotel is pretty much non-existent. The staff is young and poorly trained. In order to use the hot tubs you need to pay an additional fee. Would I stay here again? I don't know. The beach perk was the best and may make me return. Read moreGenuine Expedia guest review
This hotel is beautiful and at a great price. U definitely get more for your buck! I would recommend my family and friends. I will definitely be back.Genuine Hotels.com guest review
"Not what I expected"
The hotel advertises itself as a four star, luxury hotel but it wasn't. The hotel staff was friendly, the bed was comfortable, and location by the boardwalk was great but that's where the compliments stop. In our room the wallpaper was peeling, the tub was stained, and the floor around the toilet rusted and brown. As for as the other areas go, the hallways […] were very dark and dingy looking and the decor was dated. It was also very disappointing that the pool and spa closed so early. For what the hotel charges, it could have been much better. Read moreGenuine Expedia guest review
Pleasantly surprised. Location is down on boardwalk but 3 minutes to the Tropicana snd seconds to the boardwalk.Diner like restaurant 2 minutes away on Boardwalk. Room was nice and spacious with a slight view of the ocean. Lovely decor w/ Flat TV and nice,spacious glass shower with rain faucet. Took a few minutes to figure out and get hot water. The […] pillows were way to high and hard for me which is a personal preference but hindered my sleep. The downside is the $15.00 parking fee and NO COFFEE MAKER in the room. Alot of 20 somethings but that's the way the entire Atlantic City experience is on a weekend. A/C in room is locked so you can't get it lower although it was still comfortable. I just like it a tad chillier. Room service was nice and efficient.Nice "Face" amenities in the bathroom. Plenty of towels. I would stay again. The pool was empty on the way out and the Hotel was at capacity with no rooms available. Book in advance on the weekends during the summer. Hotels.com saved the night as they had availability but the web site did not!! Don't know why! Just walk toward the Boardwalk,not up the road. Read moreGenuine Hotels.com guest review
"nice boutique option in ac"
pros: on boardwalk, attentive service, 2 pools (although small and freshwater pool unheated), not the chaotic scene that several of the larger "vegas style hotels are", no casino and limited onsite dining but steps to Tropicana cons:could use some updating, elevators overburdened, they make you take your luggage and car out by 12pm and park in a local […] lot although you can stay at the pool on checkout day. Read moreGenuine Hotels.com guest review
"THE RUDEST STAFF"
This hotel does not just make you feel unwelcome, they make you feel like dirt. I have a baby 1.5 old. We checked in a 7pm on a Friday there were a lot of young drunk kids in the lobby at the time. i asked him to make sure i have a quite room where i don't have to here drunken young couples..... my response "i got you" over and over without eye contact. […] i get a room next to screaming girls. i complained they told me we are fully booked for tonight nothing we can do. I asked for a frig for my child's food. they told me no problem it didn't come til the next morning. I ordered hot water and tea for my child, they said that they can send it up - HOT WATER AND A TEA BAG FOR 11.66 are you kidding me. i was not told until check out about the price. The air conditioner had a problem, they sent a repair man about 3 hours later. by far the worst service ever. At check out my child was taking his afternoon nap so i figured ill pack the car in the mean time. The valet did not want to bring down my car so i can pack it saying the hotel policy is once we take your car out you have to pay an additional 15 dollar to put it back in the parking lot. i explained to them that i have a child sleeping and i would like to take the time to clean my car and pack it so when my child wakes up we can go nice an easily my response was No Can Do. i give this hotel an over all ZERO. I stay at hundreds of hotels all year long never once was i treated with such disrespect Read moreGenuine Hotels.com guest review
"It was great"
The hotel was beautiful , and very clean. The staff was knowledgeable and experienced.Genuine Expedia guest review
The room was nice, clean and chic!! We had a little bump in check in but the front desk was very helpful and got our problem fixed in no time!! The location was great!! I love being right on the boardwalk and seeing the ocean!! Food was good and the pool was spectacular!!Genuine Hotels.com guest review
honestly, I had no problem at all besides the long wait for the elevators. it's right on the ac boardwalk, right next to the trop (which has great dining,clubs,gambling) and i loved it because it wasn't over crowded or noisy like other hotels with casinos are. I would totally stay here again, my boyfriend loved it too!!Genuine Hotels.com guest review
"COMPLETE WASTE OF MONEY"
THAT HOTEL SHOULD BE $50.00 A NIGHT. IT'S NOT WORTH THE PRICE.SODAS IN THE REFRIGERATOR WERE DUSTY AND OLD THE LIST COULD GO ON FOR DAYS.Genuine Expedia guest review
"First stay Atlantic City"
This hotel is a walk from all casinos but the Tropicana, but it's on the beach and room was clean and comfortable. The halls were a little messy tho.Genuine Expedia guest review
"Great hotel.....once again!"
The Chelsea is a treat! Comfortable beds, perfect location, great restaurants, complimentary beach umbrellas and chairs, beautiful hotel! Our favorite place to stay in A/C!Genuine Hotels.com guest review
"Highly Recommend this Hotel"
From the second we pulled into the parking garage to the second we pulled out, the service was so pleasant and helpful. The decor was very unique and somewhat retro, but still had a modern feel. We stayed in a bay view room which had a view of the ocean to the left and view of the bay to the right. The location was perfect - right on the beach and walking […] distance to almost everything else you could think of. Highly recommend spending an afternoon on the fifth floor outdoor pool! The water is perfect, there's music, drinks, lounge chairs, and cabanas. The only small downfall of the hotel was cleanliness, but it wasn't anything disgusting or dirty by any means... Just a small rust stain here or there, but nothing that affected my overall feeling about the hotel. Read moreGenuine Expedia guest review
"Retro glam chic by the beach - non-gaming hotel!"
I needed a mini getaway from the City so decided to go to Atlantic City and stay at The Chelsea as I knew it was a non-gaming hotel and on the boardwalk and steps from the beach. Loved the hotel, location, decor, ambiance but found there were a lot of kids running around - but of course as it's summer break.Genuine Expedia guest review
It was a great hotel, great location, a few steps from boardwalk and beach.Genuine Hotels.com guest review
I booked this hotel based upon the reviews I saw on another site. I was quite disappointed considering the amount of money paid. The rooms are definitely spacious and the bathroom was cool but the entire look and feel of the hotel was dingy.Genuine Hotels.com guest review
"pictures don't say a thousand words"
saw the hotel on line it looked nice and it had great ratings. it was bad from the get go, everything was cramped and unkempt. the hotel seemed like it was nice fifty years ago. the rooms were not taken care off properly, the shower was dirty one of the bottles in the room's mini bar was opened.i don't know how the hotel got such great ratings. if you […] have a mother in law you want to get back at send her there for a night!!! Read moreGenuine Expedia guest review
We checked in here under the impression that the hotel was a four star property with an acclaimed steak house restaurant. Both are incorrect. The room we were given was run-down, torn curtains, stained wallpaper...... we called the front desk to see if we could get a refund because we were not satisfied with the condition of the hotel. They offered […] us a room on a higher floor that was in somewhat better condition so we switched. There is no steak house, it closed. And the elevators were not equipped to handle the volume of guests. We often had to go up to come down so at least we'd get on an elevator. Wouldn't go back. Read moreGenuine Expedia guest review
"Nice hotel with great beach view"
The staff was polite and the hotel functioned as a unit from what I could see. Everything was great but the shower although I liked the stall cleaning residue was left inside and I found long stands of hair inside. That ruined the perfection.Genuine Expedia guest review
"Nice ocean view"
I picked this hotel for its closeness to the beach, a room with ocean view, and to be away from the casino crowd. Overall I am satisfied with my stay. The staff is friendy, the view from my room was beautiful, hearing the waves was so nice. On the other hand, for the luxury price you pay I expected a cleaner room. The carpet was dirty and very dusty. […] Most of the snacks in the snack bar were expired. The hotel gives beach chairs, towels, and umbrella at the beach but needed to pay $3 for a bottle of water after paying $319 for the ocean room on a Friday. Read moreGenuine Hotels.com guest review
"Nice Hotel, very laid back."
Very nice experience. I recommend this hotel for those seeking a quiet romantic getaway. During the fourth of July, the hotel was expectedly busy, but the 3 elevators could not manage the crowd. Very long wait to get from the lobby to the room. Rooms were nice and clean, bed very big. Hotel would be nicer if it had a proper restaurant, but instead it […] had what would more aptly described as a 'chic diner/lunch counter' ~ so 1965 and not in a good way. Read moreGenuine Expedia guest review
This hotel is out dated and over rated. I had to call to get a blow dryer. It was the worst. And expensive. I will never go backGenuine Hotels.com guest review
Elevator was extremely slow. Only two of three was working.Genuine Hotels.com guest review
"Do not stay at the Chelsea."
It is maximum 2 stars Hotel. I've booked for two nights and second day I had to move to another Hotel!!!!!Genuine Expedia guest review
We really like this place, but out of three elevators only one was working. I had to take the stairs to get down the eight floor. Coffe would be nice in the room. We had an excellent view and was private.Genuine Hotels.com guest review
If they hired more staff and upgraded the elevators the stay would have been a 4 accross the board. The management and staff need an upgrade.Genuine Hotels.com guest review
"Absolutely awful!!! Never again!!!"
Don't even know where to start - hotel staff - non- accommodating, elevators - didnt work, Room was not very clean & it smelled very bad! Air conditioner was blowing right in our heads! Paid $400 for nothing! The lounge chairs at the beach were disgusting & the beach was super dirty. Never again!!!!Genuine Expedia guest review
"DOPEST HOTEL ON THE AC BOARDWALK"
SWANKY DESIGN, SUPER TRENDY, VERY COMFORTABLE, GREAT HELPFUL STAFFGenuine Expedia guest review
I would say this hotel is better for the younger party crowd. The room was clean but the air conditioning was NOT working well and it was very hot in the room.Genuine Hotels.com guest review
"Staff is high point of hotel. Location is 2nd."
I'm thinking the owners of this hotel are pretty unhappy with how long the last round of renovations are holding up... fit and finish of nearly everything is failing or failed out of the gate. But, when you're an experienced finish carpenter, you notice more things than most Atlantic City visitors, I suspect. My A/C didn't work. The Elevators are terribly […] slow, and the number of high maintenance NJ drama queens (male and female) left the place pretty flat for me... but the staff is 100% top notch. I didn't encounter a single person there that couldn't work at a 4 Seasons. Everyone was professional, kind, and believably interested in making my stay comfortable. Read moreGenuine Hotels.com guest review
Check in was quick and easy! Good service having a staff member take luggage with us up to our room after a long trip from Connecticut! I was so very happy to peek into the room at first glance and see our terrific view of the ocean with a huge picture window opening up to the sea! Loved the glamorous bathroom with the glass doors and marble flooring […] and countertops! Upon entering, the room was a bit dusty on the window sills and on the television base, but otherwise clean. The bed and pillows were super comfortable! We slept in until 10:00 the next morning! I would have liked the mini frig. To be empty for our own use instead of being already stocked...no room for our own stuff! Elevators were very slow! At one point, we chose to go down 11 flights instead of wait any longer! Staff was super friendly and accommodating! Read moreGenuine Hotels.com guest review
we got a very good deal for this hotel and weren't expecting much after reading some of the reviews but we were pleasantly surprised with the room and the service. the room was nice and clean, we had the bay view run. we were able to check in as soon. as we arrived at 12pm, no restrictions. the staff was friendly and efficient. the staff on the beach […] were extraordinary. they gave us free chairs, umbrella and towels and placed everything for us at our chosen spot. there wasn't a casino but the staff was nice to refer us to best places to play and eat. the Tropicana casino. was a few steps away and that was our choice. the location is perfect if you want to stay from the crowds and is few steps from the beach, but also close enough if you want to walk to the busiest part of the boardwalk. overall it was a good experience, strongly recommended. Read moreGenuine Hotels.com guest review
"Luxury? Compared to what"
In the elevator upon arrival we were greated by a frowning guest, "strip your bed, I found a little surprise in mine." 11th floor we met the odor of must and mildew. My husband heitated, I tried to reassure him but then he pointed out he peeling wall paper. The room was clean and presentable but did strip the bed as warned, no "surprises" until I laid […] down, there was a huge ridge in the very firm mattress on my side of the bed. Not good. Breakfast in the overpriced restaurant on the first floor, the staff was very friendly and attentive, the food, well I guess working in the industry has given me some insight; my poor husband had to suffer through one of the worst attempts at hollindaise sauce that I have ever experienced. made our way to the spa looking for a massage and pedi , spa was closed....by the health inspector so we decided to skip, besides 70 for a basic pedi, no. Beachside services: short staffed, only had one clean towel left. Room key stopped working. We found our fun out on the boardwalk AWAY from the hotel. Sadly, our trip was cut short by an emergency at home, we had to check out early. At check out we were informed that we still had to pay for he rest of the week and unfortunately my already disgruntled, now frantic husband handled that news poorly and flipped. We were told to dispute with credit card co and dismissed. Luxury, hum... Compared to what? Read moreGenuine Expedia guest review
I thought the room was good....staff was very friendly. Only problem with room was the air conditioner kept making a whistling noise. I would've complained but I slept fine through it. The hotel is a good walk from the center of the boardwalk. At night I had a homeless guy ask for money...recommend taking the jitney past 12 if you're alone. If you plan […] on exercising, choose a different hotel, their gym was weak. Read moreGenuine Hotels.com guest review
"really?? you closed the pool on a Sunday in July??"
I have stayed here before, and continue to marvel that the elevators can move so many people (which they do, eventually). But this is the first time I've seen a hotel close its pool on a Sunday to accommodate a wedding. Sure, the kiddie pool next to the restaurant and in the shade was open (and jammed with kiddies), but at a minimum there should have […] been some warning that the real pool, in the sun, would be off-limits. Also, an ocean-front room only has a narrow window through which to take in the view - caveat emptor! Read moreGenuine Hotels.com guest review
"Seriously in need of some MAINTENANCE"
The room was nice and clean, that is the only positive I can say about this hotel. Staff was overwhelmed. There were 3 people at check in with about 25 people in line. While I observed the situation I noticed that there must be a problem with their computer system as every other customer had some kind of issue which the manager had to override which […] took him away from checking in others. The elevators (of which 1 of the 3 was broken for our full stay) were extremely slow. When they finally arrived staff would push their way in past guests. Not very customer oriented..... We called down twice to have a light replaced in our room (burned out). Maintenance never came and it was still not working when we checked out. There are only 3 lamps in the room and with one broken, it was very dark The rooftop pool was nice whereas the ground floor pool was dirty. Beach Club was perfect. Over We will return to Atlantic City but never stay at The Chelsea again. Read moreGenuine Expedia guest review
I was surprised on how nice the establishment was. tucked away between the casinos its a nice place to stayGenuine Expedia guest review
The room condition was ok but hotel staff service was so bad. There were unkindness and they overbooked. I reserved two rooms..beach view, but It were not beach view and different stairs. I complained but nothing change. REALLY BAD !!!Genuine Expedia guest review
Our 2nd stay there, visiting from CA.great location on the boardwalk, central.native of AC.always good to go home again.Genuine Expedia guest review
"Only one night"
It was just ok.... Was not worth the priceGenuine Hotels.com guest review
"Great hotel, but allow time to wait for elevators!"
This hotel was a very nice boutique hotel. The only real issue was the wait for one of the 3 elevators was painful. I am pretty sure I only rode the middle elevator the two days we were there, so perhaps two were down? Although no one there could confirm any were not working. Hmm... The room was great though, nice decor and very comfortable bed.Genuine Hotels.com guest review
"Great local- would again"
Liked it. Wishes they fixed the one elevator that was down and their fax machine worked. However, rooms were cool, staff nice and helpful. All Good!Genuine Hotels.com guest review
Only stayed 1 night but was very enjoyable, the staff is very friendly & accommodating. I would stay there again and recommend to friends and family!Genuine Expedia guest review
Frist night room had a terrible smell, walked in and the window was open. Next day we changed rooms. The places is dumpy and definitely not 4 stars. The elevators were broke all weekend, so we took the stairs a lot. The stairwell was full of trash. Was really a pathetic hotel.Genuine Expedia guest review
On a Wed stay, we tried to have a cocktail at the bar and found it to be closed at nine oclock. Also if your looking to visit the casinos its a long walk to any of the casinos.Genuine Expedia guest review
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