The Chelsea

The hotel was actually on par with Atlantic City's better casinos in terms of cleanliness, room quality, and service. However, our stay there was ruined by the fact that the heat in our room was not working at all. Unfortunatly, upon arrival we dropped our bags off in the room, turned up the heat, and left for dinner. Upon returning (at 1 am) we realized […] the heat did not work and adjusted the thermostat once more hoping it was only our mistake that caused the room to remain freezing. at about 3am we called the front desk but got no answer. put on a few more layers and went back to bed, too exaughsted to deal with a room change by this point. ashame because the rest of our visit was rather pleasantly suprising with the chelsea Read more

Genuine Hotels.com guest review

Best hotel to stay in if you want to slip in and out of AC not noticed, quickly and without having to walk through a smokey, loud, and distracting casino (and crowd).

Genuine Hotels.com guest review

Nice room, clean, Buffet at the Hotel was just ok, have eaten better elsewhere, got a Grate Rate! the stay was perfekt!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel staff was very nice, but thehotel is is need of major renovations. All the seams in the wallpaper were peeling. the tables/chairs were scuffed and damaged. There was no water pressure in the shower and the shower fixtures were not attached to the wall. It is a beautiful hotel but they need to have pride in what they are selling and maintain […] the rooms. Read more

Genuine Hotels.com guest review

Thank you for a great stay. Best hotel I have been to yet. I will definitely be coming back in a few months. I love the rooms and the big bed which is soooooo comfortable. Thank you again

Genuine Expedia guest review

Hotel restaurant was still closed due to Sandy (not reflected on the web site) and when we arrived, the key system was not functioning (needed security to enter room). No hot water when we arrived (came back next morning). While I understand the property was recovering, it should not be allowed to represent itself as a four star property until all amenities […] are available. Even with everything working, this is a two star property at best. Read more

Genuine Expedia guest review

The only thing that saves this hotel from being a 1 star venue is the responsive, courteous, staff. The first night of our stay It was super cold in the room.This was fixed and stayed ok for the remainder of the stay. The furniture in the guest rooms is old, there was a lack of electrical convenience outlets,room lighting was poor and carpets need to […] be replaced. Lavatory sink drain was slow. Toilet was extremely noisy during flushing; to the point you would wake up others within the room when used in the middle of the night. In fact, I could hear the next door neighbor's toilet when flushed. Water flow out of the shower head was scarce. The pool area is horrible. Some bath towels had stains. Restaurant service was great one day and terrible the next. No food service after 9:00 p.m.; had to walk next door to another hotel for dinner. You need to review this hotel's ratings urgently. Once again all of the staff members we dealt with were A+++. They just need a better facility to work in. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was everything I hoped for. Couldn't have been better.

Genuine Hotels.com guest review

Missing light bulbs. Peeling wallpaper and molding. Location good. Overall an ok stay for a conference, but casinos would have been better stay

Genuine Expedia guest review

My wife & I really liked the place as soon as we walked into the lobby. It has a feeling of old-classy, like out of an episode of Mad Men. The only issue was that there was not a tub, just a stand-up shower. The water never got really hot. That's one of the things I look forward to at hotels; really long, piping-hot showers/bath!

Genuine Hotels.com guest review

My boyfriend and I decided to take a weekend and go to Atlantic City. Our room at the Chelsea was beautiful! Beachfront King. We had a wonderful view of the beach and the room was exactly what we wanted. The room was clean and modern with a cute chair and ottoman, flat screen TV and fun lamps and decorations. I would highly recommend the Chelsea. Only […] downfall is that it is far from some of the fun attractions and the bar/diner in the hotel could use some updates. Read more

Genuine Hotels.com guest review

Great place to stay near boardwalk.

Genuine Hotels.com guest review

Place was great! Great view of the ocean. Only downside was the table in the room was dusty.

Genuine Expedia guest review

A wonderful alternative to a casino hotel. It is just a few steps from the boardwalk. Very nice view, ocean, room was very nicely decorated and clean. I will stay here again when in AC I prefer it to the huge casino hotels which lately have not been very clean.

Genuine Hotels.com guest review

The stay was decent with wonderful access to the boardwalk, the diner was not so fabulous. Seems like it is a great place in the warmer months, but now is not the time to go.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff at this hotel exceeded my expectation from the front desk, to the valets to the cafe staff. I would definitely stay at this hotel.

Genuine Expedia guest review

The first room we entered had an Unflushed backed up toilet. We asked to upgrade to an ocean view. For an additional 30.00 there is a tiny cut out window. Bed and sheets clean and comfortable. A lot of complaints from other customers at the front desk. No bath tub shower only. Ice machine only on a few levels not every floor.

Genuine Expedia guest review

Hotel was very near the boardwalk The room was clean as was the bathroom , comfortable and nicely decorated . My problem with my stay was the Dj playing music until 2 am it came from the swimming pool so I suggest if you do stay try to get the street side of the Hotel if you want a decent nights sleep

Genuine Hotels.com guest review

The room was beautiful. I loved the shower with the glass wall, the bedding was extreamly comfy and the decor was great. I alsoliked the in room alcohol selection... now the negatives.. the location of the hotel puts it in a place I would not revisit and the so called "ocean view" room I paid extra for had a 2 foot wide x 3 foot tall window in the corner […] of the room to look out of. The clientele the night I stayed there was scary due to the night club on the 5th floor. When I walked intothe lobby at 1am in the morning it looked like a gang hang out complete w security, was crammed into a elevator w sweaty drunk people on my way to my room followed by security on the 18th floor (where I stayed) knocking on someones door. The room next door to me had loud people screaming all night next tomy head board. Nice hotel but I wasn't in ac to whoop it up at a dance club... Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was ideally situated near the beach and everything went smoothly. I only put a 4 for the condition of the hotel because the swimming pool/restaurant area was kind of deserted and not well attended.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

it was a bit pricey but every else was do perfect that it was totally worth it.

Genuine Expedia guest review

We stayed at the Chelsea for our 10th anniversary. The hotel was clean and the room was very comfortable. The service was sub-par and no one was overly friendly or accomodating. The jaccuzzi shown on the web site was not incuded in our stay. This seemed obsured to us. The restaurant was not open despite idications that it would be open. The free parking […] indicated on hotels.com does not exist, it is $15 valet. There was not a coffee pot in the room and we had to walk out of the hotel into one of the casinos for our morning fix. This was shocking for an upscale hotel. Read more

Genuine Hotels.com guest review

We stayed 3 nights. After the first night, they removed our used towels but did not replace them with clean ones; we had to call to get two towels (3 would have be nicer). The second day, we were gone from the room for about 4 hours in the afternoon, while a "Clean Room Please" label hung on the door. Our room was never cleaned. Service in the lounge […] was nearly non-existent. We did not eat in the restaurant, but did get good service by the pool. Checking in took a long time. Only one person behind the reception desk at 4:30 pm, and she was not processing the 4-5 people in front of us very quickly. I assumed, incorrectly, that a King-Ocean Room meant Ocean Front. It meant Ocean View-- and we were at the far rear of the building in a corner room with a small slice of ocean view. Read more

Genuine Expedia guest review

WAS GOOD ... ONLY ONE NIGTH

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My overriding memory of this hotel was the 1hr 20mins wait to check in. There was also a bit of a wait to valet park & to collect the car. They have a policy of no check in prior to 3pm,this in itself was not an issue but I suppose it may have had a knock on effect later on. The place was mayhem! 4 checkin desks but the entire lobby area was full of […] winding queues to check in. They did odder water, fruit & other nibbles to the queing masses but I would have rather had a speedy check in like i did with all the other 7 hotels I stayed in on the same trip. The room itself was fine, it looks like it got a make over about 3-4 years ago with an effort to give the hotel a "boutique" feel, however youcan see signs already that this finish will not endure. We had a small bite to eat in the bar near the pool area, service was OK & the food was OK too. I didn't really like Atlantic City, very run down in parts, definitely the least pretty place on our trip. If you have read in reviews after this one that they have sorted out the queues then this hotel would be OK. Read more

Genuine Hotels.com guest review

We had a fabulous time, wish the location was closer to the main strip - but overall it was GREAT!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nothing about the hotel was luxury status. Furnishings throughout the hotel were very unattractive and in some cases looked ready for the junk heap. We had only 2 bath towels in the room upon arrival and I called the desk to request 2 more and asked that we have 4 at all times - maid service did not comply. When we had extra towels delivered the second […] time one towel had black stains on it and another had a big hole in it. I also requested another bar of soap as there was only one - never in any other hotel did I ever see less than 2, one for the sink and one for the shower. A big big disappointment was the lack of hot water - it was usually lukewarm at best. All places I've seen also have 2 wastebaskets, one in the living area and one in the bathroom. Chelsea has only one. The air conditioner was extremely loud. Some people will very much miss having a coffee machine in the room. The sliding closet doors had no track on the floor so they just hang loose. I have no idea how they get away with calling the Chelsea a luxury hotel and charging luxury tax!!! I have stayed in many hotels in the past and this is the first time I have been disappointed enough to give a review. Read more

Genuine Expedia guest review

Its the first time i ever stayed there and when i read some reviews i was concerned but after my stay there i would recommend anyone to stay there.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our room was lovely, the bathroom very up to date, and the king bed was very comfortable. I thought the main lobby needed some updating. The floor with the best view of the beach (5th) where Chelsea Prime was; was a dissapointment since it was only open on Thurs.-Sun. We wanted to have a drink there and look at the wonderful view of the beach and everything […] was closed. Why would you waste that spectacular view? At least have the bar open at 5:00 pm. We really enjoyed the nice walk onto the beach and the attentive staff that set up your beach chairs and umbrella. Read more

Genuine Expedia guest review

My daughter and I were in Atlantic City for some mother-daughter time and had never stayed at The Chelsea before. Staff were very attentive, polite and friendly. Our room was a Luxe King Bayview with a view of the pool and ocean. The room was slightly rundown with a large crack in the window, but otherwise very clean and the bed was extremely comfortable. […] I often don't sleep well in hotels but I slept as well as I do when I'm home. We didn't use either pool but did go down to the beach and were given a large,complimentary umbrella along with lounge chairs to sit on and towels to use. Very nice and accommodating, young men set everything up for us after we picked out our spot on the beach. We only ate at the Teplitzky for breakfast the morning we checked out and the food was good although service was somewhat slow. I can't say as we used the gym or spa as we were in Atlantic City mostly to enjoy the beach, do a little gambling and shop in the outlets. Overall I was pleased enough that I would stay again. Read more

Genuine Hotels.com guest review

Friday night was rough. The fire alarm went off at about 130 and we had to evacuate. at about 230 the couple in the room next to us started screaming at each other. It took security 3 visits over the next hour or so to finally kick them out. Other than that, everything was nice and all of the staff were very courteous and helpful.

Genuine Hotels.com guest review

GREAT

Genuine Hotels.com guest review

Chelsea is good from far and far from good. Don't be fooled by stylish decor and cool vibe. In general, this place is a mess. Our room was really shabby: -carpet was damp - something wrong w/the shower leaking apparently -just not well maintained all around -low flow shower We stay on the 19th floor and could still hear the bass pumping from the club […] on the 5th floor - absolutely ridiculous. If you want a party scene then stay here. If you want a nice comfortable boutique hotel experience, absolutely do not stay here. Read more

Genuine Hotels.com guest review

The hotel definitely needs a little TLC, however the most annoying thing was no towels at the beach or pool after about noon. When asked if they were going to get more towels, the attendants just shook their heads....

Genuine Hotels.com guest review

Check in is a very slow process. The hotel is wonderful but getting dated.

Genuine Hotels.com guest review

I reserved an Ocean King room. The first room we were given had a very small single window from which we could see the ocean and the larger window looked out at a ocean sized parking garage. The front desk graciously changed our room to one with a "direct" ocean view when I called - but why did I even have to ask? The hotel decor is very dark and dingy, […] desperately in need of an upgrade. The lighting in the rooms is terrible. To get wireless internet access I had to stand in the hallway. The king bed had only three pillows - we requested extras from the front desk but they never arrived. A big disappointment!!! Looks like they cater to the younger crowd that just wants to party and could care less about the service. Read more

Genuine Expedia guest review

I was there August 26th thru the 28th. The hotel is beautiful and clean, but customer service was horrendous. I waited on the line to check in for over an hour. Where does that happen???? They need to fire all staff and rehire and then they can be a 4 star hotel.

Genuine Expedia guest review

The Chelsea is a super nice, clean and comfortable hotel. But a 40 minute wait for check in on a Sunday night?? That's insane!

Genuine Expedia guest review

My wife and I decided to do something special for our anniversary and from the pictures on the hotels.com website, it looked very nice. When we arrived on our anniversary day around 12:30pm, we were instructed that the room wasn't ready and to come back around 3pm. When we returned at the advised time, there was a line that was extending the length […] of the room and back around. I had gone up to the front and asked since we were here much earlier and our bags (and car) had already been checked in, can we please have a small concession of having priority of checking in rather than waiting on the line ... being our special occasion. I was dismissed in a very cavalier way and was forced to sit on a line for over 2 hours ... finally getting into my just before 6pm - 6 hours after we arrived. Since our dinner reservations at our favorite spot was at 7pm, we had to cancel them since they were booked and no other reservations available. The worst part is we traveled over 1200 miles to stay here and with no gratitude or appreciation of us being a "valued guest". Read more

Genuine Hotels.com guest review

Very disappointed that check-in took over an hour and a half, had to wait in a very long line and staff only offered water while we waited on line. They did say they would waive the daily parking fee, we will see once I get my final bill.

Genuine Expedia guest review