They charge you for every little thing. the employees are very sarcastic. and room service enters the room even if u have the sign on the door or tell them not to enter. the toliets were coveres in urine and when room service cleans, they do not give new clean sheets or pillows.Genuine Hotels.com guest review
"Not ready for Prinetime"
Arrived at 3pm and was told our 2-queen room wasn't ready as it was being cleaned and they didn't know how long it would be. So the wait began, 1 hour later we rec'd the same answer. And the wait continued...for another half hour. We were tkd the reason it took so long is that they are an airport hotel and didn't have a lot of 2-bed rooms. Why they […] would wait to clean those last rather than first is beyond me. After the initial unknown wait, which didn't allow us to do anything but sit there because nobody was willing to say how long the wait was (there were others that we're waiting longer than us!). Their bar wasn't open so we had couches and their pantry to keep us occupied. Read moreGenuine Expedia guest review
"I don't like it"
I don't like this hotel. The bed set was not clean. The house keeping service don't work so good,as i think.Genuine Expedia guest review
Everything was amazing!!! The staff are quick and friendly. Danielle at the front desk was absolutely wonderful!!! She takes multi-tasking to another level! Can't wait until my next stay!!! And I hope that Danielle is working :)Genuine Hotels.com guest review
"This rating is actually for the Sheraton"
Unfortunately I never slept at the Aloft Hotel because they had overbooked the room. Luckily they have 2 other hotels right on the same plot of land and the shifted me to a suite at the Sheraton. The staff at Aloft was very accommodating and gave me some extra perks for the inconvenience. I'll still try to book at Aloft in the future.Genuine Hotels.com guest review
Great hotel very modern. Close to the airport and 5miles from downtown. Service was great clean hotel. Only con was I was awaken at night from hearing a door slam pretty hard from across the hall. (Not the hotel fault) just my experience.Genuine Hotels.com guest review
"Easy to find. Convenient shuttle to airport."
The staff was very friendly and helpful. Being able to leave my car in the lot for the day while I traveled was a plus.Genuine Expedia guest review
Great overnight stay if you are departing from PHL. Very close to the terminal/remote vehicle parking. Nice staff, the room was just "OK," I expected a bit nicer.Genuine Hotels.com guest review
"Hotel needs repairs in every room"
Fine for overnight stays but every room I have had in multiple stays had a few things broken in the room. AC, Desk pulled out of wall, AV equipment, room number in hall falling off the wall. The tile in every bathroom was broken or loose with filthy grout.Genuine Hotels.com guest review
"Great place , great customer service"
No rush to check out and every one was very polite.Genuine Expedia guest review
"Tried to cover old with modern furniture"
Not the cleanliness I would expect from an Aloft. Was told we could check in early and then upon arrival was told we couldn't anymore because they had a large group coming in that room priority.Genuine Expedia guest review
The location is convenient to both the airport and the city. The shuttle driver was super helpful and even did us the favor of driving us to the car rental center because he didn't have any other passengers. Unfortunately, the room condition was okay. There was a distinct background odor in the room and the wallpaper and ceiling in the bathroom were […] peeling--very unsightly. Although next door neighbors were loud, the front desk clerk was helpful in promptly asking them to keep it down. Overall, it was a decent stay. Read moreGenuine Hotels.com guest review
Good service, upscale feel, beds ok everything else was goodGenuine Hotels.com guest review
I really wanted to like this hotel, but the rush job of a remodel was very apparent. Plaster was left on the wall paper in the bathroom and the wall paper was coming up from the walls. Also, the grout in the shower was black, which is a sign of mildew. Finally, the pool appeared dirty all weekend long and it wasnt until we checked out Monday that it […] appeared clean. The chlorine could not even be smelled. Needless to say we chose to just wash up at the sink. Otherwise the room was clean and the staff I give an A plus. They were very helpful in printing directions to various destinations, etc. Read moreGenuine Expedia guest review
Cleaning staff could do a better job. The bathroom seemed like it could have been cleaned better the glass on the shower looked stained with hard water marks which shouldn't form if properly cleaned between each guest. Also the shower actually smelled bad. Other than that comfortable bed, nice utilities overall a cool hotel. And no continental breakfast […] was ridiculous ... Read moreGenuine Expedia guest review
"disappointed overall except for the staff."
TV did not work properly, room was very dark and depressing. The heating system kept saying low battery and was difficult to regulate the temperature. The lobby was not the cleanest I have been in. We have an Aloft where I live and it is beautiful. I guess I was expecting more than what I got. Also room keys did not work the second day and had to run […] down to get them re-keyed. The gate out of the hotel was broken and would not accept my swipe of my room key. Read moreGenuine Expedia guest review
After a late flight, all I wanted to do was get to the hotel and sleep. First, the hotel entrance was hard to find. Once I was able to park, techno music and flashing lights were going off like in a club. It then dawned on me that this was a hotel. After checking in, there were strange smells in the elevator and hallway. The rooms were very modern. […] It was short stay, but I would not recommend the hotel to anyone that I know. Read moreGenuine Expedia guest review
Very helpful front desk, attentive. Hotel location was good; a short 15-20 min ride into the city center.Genuine Hotels.com guest review
Overall I enjoyed my stay at the aloft. My only concern is that the common areas were not as clean as my room...plus the pool had not been cleaned for awhile and so I did not swim. The room was great and I would stay there again since I don't really care to swim anyway.Genuine Expedia guest review
"Good for a Younger Crowd"
Stayed with my son the night before a karate tournament so we could avoid the long drive the morning of the tournament. Cool hotel, very modern. But not a "family" hotel. Plenty of raucous in the hall ways well after 11PM. That's fine for the 20 something or early 30s crowd, but not for our particular "family" needs. Bed was uncomfortable. Room had […] a modern style, had a big tv mounted to the wall. Shower was a little broken, but no big deal. If I was hanging with my buddies on a guys weekend, this would be good spot. From a family perspective, it won't be my choice next time. Read moreGenuine Hotels.com guest review
"Close to the airport"
Bed was too soft for my comfort and traffic kept us up most of the night. But overall it was a nice hotelGenuine Expedia guest review
We stayed here a year ago and were very impressed. This time, less so. It's looking a bit shabby. The gasket on our shower leaked and the wall paper was peeling away. The staff at the front desk was over worked and didn't have the support he needed to manage phone calls, guests checking in, and guests requiring assistance.Genuine Hotels.com guest review
I have stayed at this location multiple times. Never had an issue, hotel is always clean and the lobby/bar area is amazing.Genuine Hotels.com guest review
"Very hip affordable hotel"
Very hip decor. Most cool hotel I have seen. Could have better sound insulation. I could hear too much airport noise and I slept poorly.Genuine Expedia guest review
"Very Comfortable Hotel"
Convenient. Hate Philadelphia airport but love this hotel. Danielle at the desk was very helpful. I wish that there was a sit down restaurant in the hotel - there are 2 hotels close by in the same parking area. True, I just had to take a 2 minute walk to the Sheraton, but it is freezing cold and windy in Philly in the winter. The surrounding area in […] Philly is really, really slummy and bad. The hotel is clean, convenient and has a fun, light hearted contemporary vibe. Read moreGenuine Hotels.com guest review
Will definetly will recommend to my col colleaguesGenuine Hotels.com guest review
Shower was all stainGenuine Hotels.com guest review
"Awesome staff, hotel, and views."
I absolutely enjoyed the hotel and all that it had to offer. The staff was polite and courteous and the design and layout was beyond this world. Loved every moment! Keep up the great work!Genuine Expedia guest review
"Good experience, for the most part"
We had a decent experience at the Aloft. We're local and were taking a night to ourselves away from our work and children. The hotel was clean, woman at front desk was nice, and the room was great. The only big problem was that we were really looking forward to having some drinks at the bar, but from the second we walked in, the bartender was undressing […] my fiancé with his eyes. He's a Spanish guy and was extremely disrespectful, enough so that my fiancé wanted to leave after 1 drink. I would probably scout the place out next time and make sure to not stay at this hotel if he was bartending again. Read moreGenuine Hotels.com guest review
"Nice hotel but the heated pool wasn't heated"
The pool wasn't heated they said we could go to another hotel to use the jacuzzi & there's wasn't hot eitherGenuine Expedia guest review
overnight stay for family with 1 adolescent and 2 small childrenGenuine Expedia guest review
"Great place for the price!"
Great hotel; very clean and modern for a great price! Perfect place to stay the night before an early flight out of PHL.Genuine Hotels.com guest review
Clean rooms, comfy beds, nice pool. Loved the bar and lobbyGenuine Expedia guest review
Great stay... Nothing more to say! Highly recommended.Genuine Hotels.com guest review
"one in and out, difficult"
We had a terrible tome with the parking ticket not functioning. There was only one person at the front desk to assist. The stay was fine. Not pleased with my overall experience and i would not recommend it to others.Genuine Expedia guest review
"First time staying here."
The room was ok. The shower did not drain at all. Needed some shave cream they charge for it so the desk clerk said i should call the Sheraton Suites and see if they had complimentary shave cream. I will try the hotel again before passing further judgement. Price was competitive with other hotels in the area.Genuine Expedia guest review
Definitely a scene for the 30&under group (or the young at heart), Aloft had incredible service and a quaint nite life which was nice since drinks,good food, and tunes were easily available instead of trekking through the cold.Genuine Hotels.com guest review
"I loved it!"
It was very clean and modern the staff were friendy and efficient! Very nice bar and loungeGenuine Expedia guest review
"Looks nice, but the devil is in the details"
Staff was pleasant, room was very nice, but the whole reason I chose this hotel over a less expensive one in the area was the pool, but when we got there the pool looked like it hadn't been treated in a while, which was confirmed by a maintenance worker. When I told the desk at checkout they took off the price of parking, which did not help the disappointment […] of my kids. Read moreGenuine Expedia guest review
"Nice Hotel Stay"
The hotel is a beautiful hotel. The hotel staff is professional and helpful.Genuine Expedia guest review
"Very nice hotel"
I came to go to the sixers and Plc game!!! I was very impressed that the hotel looked exactly how the pictures looked and was very clean!!!Genuine Expedia guest review
Overpriced for the value. Very limited amenities, no breakfast, expensive parking. Not a good value for the price.Genuine Hotels.com guest review
"Good airport option"
I was disappointed no restaurant but otherwise a great place to stay!Genuine Hotels.com guest review
Very trendy.Genuine Hotels.com guest review
The Hotel itself is nice and trendy. Great front desk service. The downside we had to call security twice due to the noise of our neighbors. In addtion, the check-out time is noon. The cleaning crew knocked on our door at 11am stating check out was at 11am we stated we were informed 12pm by the front desk. She then continue to state that the paper says […] 11am and walks off. Very uncalled for. Wall paper in bathroom is peeling due to condensation from the shower. But, overall good stay for the price! Read moreGenuine Hotels.com guest review
elegant design that incorporates a maximum use of space. rooms aren't huge but feel big. big comfy beds. rca/vga cable to screen was a plus. bathroom door that closes to a mirror very nice. friendly staff. clean facilities. would stay here againGenuine Expedia guest review
Great hotel, trendy look. Great service. Wish there was food service but the Sheraton in the same group worksGenuine Hotels.com guest review
"A hotel for the younger crowd?"
We weren't told to use the wall thermostat so had to talk to reception about how to control the temperature. The room was very cold when we arrived, set to 'cool' & 65 degF. Outside temperature was a record 13 deg! The TV remote had to be replaced. Music in the elevator & bar were too loud, playing music totally without melody. Only one decaf coffee […] & only one tea bag, were left. Plus only two half-&-halfs, (once only one). Puzzling? Read moreGenuine Expedia guest review
"stay before early flight"
Great place to stay to catch an early flight out of Philadelphia airportGenuine Hotels.com guest review
It was nice should include comp breakfastGenuine Expedia guest review
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