All hotels in Orlando, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here9501 Universal Blvd, Orlando, FL, 32819, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 375 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.2
3.0 / 5Good
"clean place with very (too) soft beds"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    2.0
Beds were way too soft for me
Genuine Hotels.com guest review
3 night business trip Oct 13, 2014
Nicolas
US
5.0 / 5Outstanding
"Outstanding room, expensive food, and long walk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I went to an expo on the west end of the convention center - it was a thirty minute walk, easy. Way further than expected, but it's Florida, so it's always nice out. The food was really expensive - 42 dollars for breakfast, for two. Plus tip. And dinner was around 75. It was good - great food, actually - but so expensive. The rooms were amazing, though. So spacious. Big bathroom. Nice living room. And a huge deck. Loved it.
Genuine Hotels.com guest review
1 night business trip Oct 14, 2014
Jon
US
5.0 / 5Outstanding
"Good clean fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was clean and close to most things we were there for. Cant complain!
Genuine Hotels.com guest review
1 night romance trip Oct 10, 2014
michelle
US
4.0 / 5Excellent
"Close to attractions, away from the hustle."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice clean hotel. Beds are very comfy. Staff was very nice. Only negative was low water pressure and occasionally the water would just stop for a couple of seconds and start again.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Convenient and peaceful. The Westin Orlando Universal Boulevard offers the best of both worlds. We are truly grateful for your feedback and acknowledgement of our associates’ efforts. Please accept our apology for any inconveniences you encountered with regard to the water pressure in your guest room, however. Your comments will be shared with our maintenance team to ensure that everything is at its best for future stays. We hope you will consider another visit soon. Thank you for your feedback.
Other trip Oct 12, 2014
Matt
US
5.0 / 5Outstanding
"Super comfy beds, awesome pool, professional style"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Booked our room last minute, arrived and was pleasantly surprised! Well appointed lobby with free, fresh fruit infused water. Rooms were clean and the bed was ridiculously comfortable. Rain fall shower was awesome and the complimentary Starbucks coffee in the room was a nice touch too. Pool was large and clean, gym was sufficient for a quick morning blast. Only stayed one night, but it was an excellent experience.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
We think your review is superb and couldn't be more pleased that you had such a great experience at The Westin Orlando Universal Boulevard! Providing our guests with exceptional accommodations is of utmost importance to us and we are so glad your stay was a memorable one. Sometimes it is the small touches that make an encounter that much more special and it is a joy to read that you appreciated our Heavenly accommodations as well as our pool and location. We hope you will come visit us again soon. Thank you for sharing your feedback.
Other trip Sep 16, 2014
Russ
US
5.0 / 5Outstanding
"excellent service!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent service from the moment we arrived, the valet parking guys Dominique and his team very helpful and friendly.. the front desk Devin and Brithni, were very friendly and answer any question we may have, ,polite and willing to give us the best service, and it was that way..!!!The room was clean and comfortable ... I will recommend the hotel and will return any time with no hesitation..... ah... the food at the restaurant elegant and great.... thanks Westin for a great week end.....
Genuine Hotels.com guest review
2 night romance trip Sep 12, 2014
Rosa Albornoz
US
3.0 / 5Good
"Just Ok"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Not impressed with this Westin resort, nothing in particular was bad but have definitely stayed at nicer Westin hotels. I thought it was ridiculous that they charge $18 per day for self parking, and dont even offer shuttles to universal studios which is 2 miles away.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
We are grateful to learn that you enjoyed some aspects of your stay, however, it is truly disappointing that you were not impressed at every turn. As you mentioned, we are just minutes from Universal Orlando as well as all of the area theme parks. While we do charge for parking, many guests enjoy the convenience our full Valet service brings. It is our hope to have the opportunity in the future to welcome you back so that we can fully impress you with all we have to offer. Thank you for your comments.
Other trip Sep 8, 2014
A Traveler
US
1.0 / 5Poor
"Disappointing!"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
The hotel was marketed as if it were attached to the convention center or within walking distance and it definitely was not. Anyone who attends conventions knows that you are not going to walk the entire convention hall, across the entire convention parking lot, across the street, and then some more just to get to a hotel. If you stay here be prepared to drive to the convention center and pay to park there as well in addition to the $24 per day per car fee that the hotel charges you to park at the hotel (which is absolutely ridiculous once you add in the $20 per day wifi fee as well)! Also, the restaurant options were extremely limited and the food at dinner and also breakfast was overpriced and terrible! It would have been ok if the food was good but it wasn't. We took employees to breakfast and clients to dinner and both times were almost embarassed because no one enjoyed their meal. It is unfortunate because the hotel is very clean and pretty and not very expensive and I generally love Westins for business travel...but this was just a disappointment all around.
Genuine Hotels.com guest review
3 night business trip Sep 3, 2014
J
US
4.0 / 5Excellent
"Great Value, Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable, hotel was used for business and it provided just what I needed after a long day.
Genuine Hotels.com guest review
4 night trip Aug 25, 2014
kimi
US
5.0 / 5Outstanding
"very nice hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
this was my first time in the Westin hotel with my family we enjoyed are stay.Hotel Staff was very friendly room was nice and clean beds was comfortable.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
We are glad that you had such a comfortable stay at The Westin Orlando Universal Boulevard and enjoyed our Heavenly, spacious accommodations. As you mentioned, we do charge for both self parking as well as valet. Many of our guests appreciate the convenience our valet brings after a long day of exploring the area, but we do apologize if you were inconvenienced in any way. We hope to welcome you back again. Thank you for your review.
Other trip Sep 3, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel worth the value."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a pleasant 1 week stay at this hotel. Nearby the Convention Center and the restaurants on International Drive. Having a car makes it much easier to get around.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for letting us know about your stay at The Westin Orlando Universal Boulevard. We are glad you appreciated the value you found in our hotel and enjoyed the service you received from our associates. Our smartly appointed guest rooms are designed to complete your refreshing encounter. As you mentioned, the Orange County Convention Center is within minutes of our front door. We do apologize if any of our fees surprised you, however. Valet service is the best way to make the most of parking with us and we feature complimentary wireless internet in our public areas. We hope you will consider another relaxing stay with us in the future.
Other trip Aug 27, 2014
Erick
US
5.0 / 5Outstanding
"YOu couldn't as for anywhere better.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was amazing and so was the entire stay... I'll be back...
Genuine Hotels.com guest review
3 night business trip Aug 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed 3 nights, and I was very happy! The hotel was clean and beautiful. The staff was so friendly and helpful. At checkin I told the staff I needed a microwave to warm up my baby's milk and they upgraded me for free. I found that so helpful and I was very grateful. Be aware of the hotel fees, parking fees, and even wifi fees...but it was worth it. The rooms were beautiful and the view from almost any room is spectacular. We could see the disney fireworks from our balcony. I give it 5 out of 5.
Genuine Hotels.com guest review
3 night trip Aug 6, 2014
Cristina
US
5.0 / 5Outstanding
"So relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only planned on staying one day but the beds and service were so stupid awesome we stayed an extra night. Too bad 5 stars is the max because this is an 11. See you soon Westin Orlando.
Genuine Hotels.com guest review
1 night trip Aug 8, 2014
Corey
US
5.0 / 5Outstanding
"The terrible valet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The valet tried to steer me to the Convention center for tickets to Universal Studios They were actually more expenses than I would've paid at the front gate. Good thing I check with my smart phone! It seemed like he got a cut of the proceeds!
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for reaching out to us. We apologize if there was any confusion regarding the suggestions our associates shared with you. We try to ensure the convenience and satisfaction of all of our guests. The convention center is located directly across the street from our property and would be the closest location to purchase the tickets, aside from the park itself. It is never our intent for our guests to feel misled in any way and it is truly regrettable if you were troubled. We hope that your overall stay with us was positive as we would love to welcome you back again.
Other trip Aug 10, 2014
A Traveler
US
4.0 / 5Excellent
"Nice but the middle of nowhere"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
You need a vehicle to get anywhere and parking is minimum of $16/day.
Genuine Hotels.com guest review
1 night trip Aug 3, 2014
A Traveler
US
4.0 / 5Excellent
"Great Service, But You Pay For It"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Don't expect to have anything complimentary in your stay. Arriving, I realized that it would 17 dollars (A NIGHT) for parking. If I had wanted to do any work on my trip I would have had to pay 15 dollars for 24 hour internet service. I was severely disappointed. While the staff was implacable and courteous, it was frustrating to realize all of the extra money I had to spend. There is no complimentary breakfast and nothing is free. I understand hotels need to make money off of their services, but for what I was paying for the room, I would have liked free wifi or discounted parking. Just expect to spend extra for the service.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for sharing your honest feedback regarding your experience. Whether it's positive or otherwise, we’re always grateful to learn about our guests’ time with us. While we are delighted to know that you valued the service you received, we’re disappointed to read that your entire stay did not reflect the high standards we’ve set and apologize if any of our fees surprised you. We do charge for parking, however, many of our guests enjoy the convenience of our Valet service. When seeking to access the Internet at no charge, you can utilize our complimentary wireless in all public areas. We also feature a full service business center located right off of the lobby. Please know that we will share your comments with our management team. The next time you are in the Orlando area, we hope you’ll consider visiting with us again.
Other trip Aug 4, 2014
Brenna
US
4.0 / 5Excellent
"Great for the convention center"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was a very clean and updated hotel across the street from the convention center. The only thing that I disliked was the lack of a shuttle service to/from the convention center. Due to its location, a lot of visitors are staying at the hotel due to the convention center. A shuttle service, even for a small charge, is needed. The internet fees are also a little too high for the speed that is provided.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for taking the time to share your impressions of The Westin Orlando Universal Boulevard. We are so glad you enjoyed our location as well as our refreshing accommodations. Your suggestions are of great value to us and we will be sure to share them with our management team. We do apologize if you experienced any issues while accessing our Internet. Please know that one of our associates is always on hand to assist. While we do charge for Internet access in individual guest rooms, many guests take advantage of our complimentary wireless access in the Lobby and Business Center. It is our hope that you will visit us again.
Other trip Jul 22, 2014
Chip
US
5.0 / 5Outstanding
"Nice hotel, close to the convention centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice rooms, great for a longer stay with a kitchenette, lounge and dining table in our room. Not too far from the amusement parks. Friendly and helpful staff
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for letting us know that you enjoyed your stay with us at The Westin Orlando Universal Boulevard. Our location near the Orange County Convention Center offers our guests convenience for any events there and we are minutes from all the theme parks. As you mentioned, our guest rooms are all outfitted with so many amenities, longer stays are made that much more comfortable. We do hope you will come back again soon.
Other trip Jul 22, 2014
Pamela
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I want to go again. I had a great rate. Keep it up Hotels.com
Genuine Hotels.com guest review
4 night trip Jul 10, 2014
Edward King
US
4.0 / 5Excellent
"Nice Hotel!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel at at good nightly rate.
Genuine Hotels.com guest review
1 night business trip Jul 8, 2014
Brad
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
loved the full kitchen
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
Sara
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel was clean, good service, nice bar, pool and nice view, bed was very comfortable. We will definitely stay there again
Genuine Hotels.com guest review
2 night romance trip Jun 26, 2014
A Traveler
US
4.0 / 5Excellent
"very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Attended a 4 day conference at Orange County Convention Center. It's a very long walk (about 20 minutes) but do-able from this hotel. The hotel is very comfortable, however be advised there is absolutely NOTHING nearby so if you are traveling here - you will either need to rent a car, or be satisfied with the hotel food - which was pretty good. I opted to not have room service, and was rewarded with a $5 nightly gift which I used for dining at the hotel. When my in-room coffee maker (Starbucks coffee!) broke one morning, they sent me up a free pot of coffee (and I had just asked to get a replacement coffee maker). Overall, the service was Excellent, the bedding and room was so comfortable, I just felt very well taken care of here.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
We are certainly delighted that our dedicated staff created a memorable experience for you while staying at The Westin Orlando Universal Boulevard. Thank you for sharing your appreciation of their efforts and for your kind recommendation. We can understand how important it can be to start your day with a fresh cup of coffee and it is great to know you valued the extra efforts we made. It would be our pleasure to have you return to our hotel, and we hope it’s soon. Until then, be well.
Other trip Jun 27, 2014
Tina
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great except the televisions never worked! We had sound, but no picture.
Genuine Hotels.com guest review
5 night trip Jun 16, 2014
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Easy check in.. nice room.. comfy bed.. great pool and poolside bar.. good food at restaurant.. everything very pleasing and accomodating.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for letting us know how much you enjoyed your stay at The Westin Orlando Universal Boulevard. The amenities at our hotel are specifically selected to leave you renewed and refreshed and we are thrilled that you appreciated our pool area as well as our in-room Starbucks coffee. Please know that while we do charge for parking, many guests make use of the convenience that our Valet service provides. We hope you have the chance to return for another visit.
Other trip Jun 23, 2014
Mich
US
5.0 / 5Outstanding
"nice hotel. would definitely stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
only stayed one night but was very nice .Everyone was very kind and helpful.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Exceptional guest service is our top priority at The Westin Orlando Universal Boulevard. It truly pleases us to read a review such as yours and know that we have succeeded in creating a great experience for a valued guest. We are so glad you appreciated such positive service and we will share your comments with everyone here. We hope you find your way back to us soon, as it would be our pleasure to welcome you again.
Other trip Jun 11, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was very nice, pool was great, my room was musty and damp.
Genuine Hotels.com guest review
4 night trip May 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Sparkling clean, quite and relaxing atmosphere."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fully enjoyed my stay at the Westin hotel again. It was like mini vacation.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Knowing you found your stay to be perfect is truly the best compliment we could receive. Thank you so much for sharing your experience with us at The Westin Orlando Universal Boulevard. We strive to create a revitalizing experience for each of our valued guests, and we are so glad that your recent stay was a reflection of those goals including our hospitable service and relaxing spaces. We hope to be able to welcome you back in the near future.
Other trip Jun 1, 2014
Truewise
US
3.0 / 5Good
"Not a convention Hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Although the Westin is close to parts of the Orlando Convention center. It is only close to the less used North wing. The walk to the more commonly used South wing is about 1.5 miles. The staff was not particularly helpful to attendees or to the shuttle buses hired for the event and forced participants to wait for buses in the busy street in front of hotel. The services of the hotel were adequate but below par for what I would expect from a Westin. Closer, cheaper hotels abound in International Avenue where most of the restaurants are located. This hotel is more suited to guests that are going to Universal parks and not to convention meetings except for the few meetings that take place in the North wing. The price was exhorbitant for such an average hotel in a sub optimal location
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
We do apologize that your recent stay with us did not meet your expectations. It is certainly our goal to provide the most refreshing stay for our guests, and it seems there were a few opportunities where we could have improved your impressions. While our location is directly across from the convention center, it is regrettable if you were inconvenienced getting to your events. It is our hope that you will please give us another try in the future, as we are sure your time here will be greatly improved. Thank you for your review.
Other trip May 29, 2014
Ray
US
3.0 / 5Good
"Okay hotel, I expected more"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was okay, I was disappointed with the staff. I think they can definitely do better when it comes to customer service. I think Brittney from the reception area was amazing and helpful. However, the Westin team has a lot of space for improvement in regard to the way they treat their costumers.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
We’re very happy to hear that you were able to enjoy our renewing accommodations during your stay with us. Service is of utmost importance and we strive to create a renewing encounter for all of our guests. While we are glad to know that you found some of our associates to be so hospitable, we regret that was not your full experience. If there was anything we could have done differently, we would love to know. Your comments will be shared with our management team. Thank you for taking the time to offer your feedback. We hope to welcome you back for a refreshing stay in the future.
Other trip May 27, 2014
VTN
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Self parking is very far from hotel lobby room elevators. Constant problem with room key working to open garage gate to self park. I was told self parking cost $16.00, but no one mentioned its actually $16.00 plus tax.
Genuine Hotels.com guest review
1 night trip May 23, 2014
Sabrina
US
4.0 / 5Excellent
"Better for Business"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Lovely hotel, very nice suite type rooms. It is right across the convention center and would be perfect for business. For families looking to vacation, there might be better options. But everything was really nice, kind staff!
Genuine Hotels.com guest review
1 night trip May 23, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
this hotel is convenient to the convention center. but if you do not have a car, there is no shuttle service or close by amenities. there is only one restaurant in the hotel.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for taking the time to share your impressions. The Westin Orlando Universal Boulevard truly offers great convenience while visiting the Orange County Convention Center and we are glad you mentioned it. When seeking to get around the area, our Concierge is always happy to help provide suggestions. Taking a break to enjoy the Orlando sunshine by our outdoor pool is always so refreshing. We hope to see you again.
Other trip May 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Food was good in restaurant
Genuine Hotels.com guest review
5 night business trip May 15, 2014
A Traveler
US
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice stay with a nice room with some minor wear. However, ridiculous $16 parking fee and $15 internet connection fee for 24 hours. I get these each for free at a hotel that costs less than half of this one. I've always maintained that the more you pay the less you get at hotels...
Genuine Hotels.com guest review
1 night business trip May 11, 2014
Kevin
US
5.0 / 5Outstanding
"Excellent stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great.....very relaxing and quiet......not the best choice for kids
Genuine Hotels.com guest review
1 night family trip May 10, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beautiful hotel - fantastic pool - superb bar and restaurant area. Would stay again in a heartbeat.
Genuine Hotels.com guest review
1 night trip May 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice location - centrally located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel with beautiful pool area, cordial staff, and good central access to most all attractions and area restaurants/attractions.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
We are pleased that you were able to enjoy an uplifting stay at The Westin Orlando Universal Boulevard. Our location is directly across the street from the Orange County Convention Center and within minutes of the theme parks which truly enhances the balance of our guests’ visits. Please know if there is ever any way we can make you more comfortable, our Associates are always happy to help. Thank you for your gracious review.
Other trip Apr 28, 2014
A Traveler
US
4.0 / 5Excellent
"nice place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the hotel, rooms, and staff were nice. check in and out were a breeze...and we were happy with the location and overall experience...would stay here again on our next Orlando trip.
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2014
David
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The beds were AMAZING,i haven't slept that good in along time. The staff wea always ao nice. I would stay there again for sure.
Genuine Hotels.com guest review
4 night family trip Apr 16, 2014
nicki
US
5.0 / 5Outstanding
"Very nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great customer service and very nice rooms. Comfortable bed and pillows. We' ll definitely be back!
Genuine Expedia guest review
Other trip Apr 20, 2014
Lisa
US
5.0 / 5Outstanding
"Outstanding quality!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I usually stay at the Westin diplomat in Hollywood. So when I booked my 2 day stay Father and daughter disney getaway. I thought it would be ok. Little did I know it exceeded my expectations. Rooms were very spacious and most important clean. Staff could not do enough to help Us. They were friendly from start to finish. While not as glitzy as the westin diplomat it is just as good. I would highly recommend a stay here!!
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you so very much for the many compliments for our Orlando hotel. Everyone here at The Westin Orlando Universal Boulevard values our guests and strives to provide exceptional service to make their stays the best they can be. We are glad you enjoyed everything from start to finish for your father daughter getaway. Please visit us again soon as it would be our pleasure to welcome you back.
Other trip Apr 18, 2014
sourh floridian
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great friendly staff. we will definately come back
Genuine Hotels.com guest review
1 night romance trip Apr 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Easy distance from everything we needed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Such a pleasure to relax here after a hot, busy day.
Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard
Thank you for taking the time to let us know how pleased you were with your recent experience at The Westin Orlando Universal Boulevard. We always hope to provide luxurious comfort and peace in the midst of the many Orlando attractions. It is great to know you found our location amenities such a pleasure. Please allow us to serve you again when you travel to the area.
Other trip Apr 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Spring Break 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was attentive to my family needs and very professional.
Genuine Hotels.com guest review
1 night family trip Apr 2, 2014
Payne
US
5.0 / 5Outstanding
"Could not ask for Better."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Will stay here again and again.
Genuine Hotels.com guest review
4 night business trip Mar 30, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed one night and the room was clean. Beds were nice and the room had a flat screen. Overall I liked the location. It was a bit of the busy area across the street from the convention center. I would definitely stay here again.
Genuine Hotels.com guest review
1 night family trip Mar 30, 2014
Ever
US
3.0 / 5Good
"Good service, OK price, needs a bit of a make over"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The staff were very nice. In fact they enhanced the experience. The location was OK, but you need a car or taxi to get anywhere. Also it's near the convention center and when they have multiple events, the traffic is down right awful. I did experience that problem. The lobby was fine. The rooms were just ok. There was a kool-aid looking strain on the floor. I stepped on a bobby pin in bare feet. (I don't use bobby pins so it wasn't mine) The faucets on the shower was falling apart. All in all it was OK. I would say don't stay here, but I would not be in a hurry to rush back either.
Genuine Hotels.com guest review
3 night business trip Mar 21, 2014
Andy
US
5.0 / 5Outstanding
"Perfect Staycation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was absolutely stoked when I found this 4 star hotel for such a great price!! We were just visiting Orlando from Tampa for the weekend with our two kids so of course did not want to spend alot but also did not want to stay in any place below our standards. Plus my boyfriend is very picky!!! The room we got at first was too small but they upgraded us for free and the room was spacious and had an nice view from the balcony. We were located in a great spot, just around the corner from everything! I even became a member with the hotel and can't wait to go back!
Genuine Hotels.com guest review
2 night family trip Mar 14, 2014
Marissa
US
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