"Sparkling clean, quite and relaxing atmosphere."
Fully enjoyed my stay at the Westin hotel again. It was like mini vacation.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Knowing you found your stay to be perfect is truly the best compliment we could receive. Thank you so much for sharing your experience with us at The Westin Orlando Universal Boulevard. We strive to create a revitalizing experience for each of our valued guests, and we are so glad that your recent stay was a reflection of those goals including our hospitable service and relaxing spaces. We hope to be able to welcome you back in the near future.
"Not a convention Hotel"
Although the Westin is close to parts of the Orlando Convention center. It is only close to the less used North wing. The walk to the more commonly used South wing is about 1.5 miles. The staff was not particularly helpful to attendees or to the shuttle buses hired for the event and forced participants to wait for buses in the busy street in front of […] hotel. The services of the hotel were adequate but below par for what I would expect from a Westin. Closer, cheaper hotels abound in International Avenue where most of the restaurants are located. This hotel is more suited to guests that are going to Universal parks and not to convention meetings except for the few meetings that take place in the North wing. The price was exhorbitant for such an average hotel in a sub optimal location Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We do apologize that your recent stay with us did not meet your expectations. It is certainly our goal to provide the most refreshing stay for our guests, and it seems there were a few opportunities where we could have improved your impressions. While our location is directly across from the convention center, it is regrettable if you were inconvenienced getting to your events. It is our hope that you will please give us another try in the future, as we are sure your time here will be greatly improved. Thank you for your review.
"Okay hotel, I expected more"
The hotel was okay, I was disappointed with the staff. I think they can definitely do better when it comes to customer service. I think Brittney from the reception area was amazing and helpful. However, the Westin team has a lot of space for improvement in regard to the way they treat their costumers.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We’re very happy to hear that you were able to enjoy our renewing accommodations during your stay with us. Service is of utmost importance and we strive to create a renewing encounter for all of our guests. While we are glad to know that you found some of our associates to be so hospitable, we regret that was not your full experience. If there was anything we could have done differently, we would love to know. Your comments will be shared with our management team. Thank you for taking the time to offer your feedback. We hope to welcome you back for a refreshing stay in the future.
Self parking is very far from hotel lobby room elevators. Constant problem with room key working to open garage gate to self park. I was told self parking cost $16.00, but no one mentioned its actually $16.00 plus tax.Genuine Hotels.com guest review
"Better for Business"
Lovely hotel, very nice suite type rooms. It is right across the convention center and would be perfect for business. For families looking to vacation, there might be better options. But everything was really nice, kind staff!Genuine Hotels.com guest review
this hotel is convenient to the convention center. but if you do not have a car, there is no shuttle service or close by amenities. there is only one restaurant in the hotel.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your impressions. The Westin Orlando Universal Boulevard truly offers great convenience while visiting the Orange County Convention Center and we are glad you mentioned it. When seeking to get around the area, our Concierge is always happy to help provide suggestions. Taking a break to enjoy the Orlando sunshine by our outdoor pool is always so refreshing. We hope to see you again.
Food was good in restaurantGenuine Hotels.com guest review
Nice stay with a nice room with some minor wear. However, ridiculous $16 parking fee and $15 internet connection fee for 24 hours. I get these each for free at a hotel that costs less than half of this one. I've always maintained that the more you pay the less you get at hotels...Genuine Hotels.com guest review
Great.....very relaxing and quiet......not the best choice for kidsGenuine Hotels.com guest review
Beautiful hotel - fantastic pool - superb bar and restaurant area. Would stay again in a heartbeat.Genuine Hotels.com guest review
"Nice location - centrally located"
Very nice hotel with beautiful pool area, cordial staff, and good central access to most all attractions and area restaurants/attractions.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We are pleased that you were able to enjoy an uplifting stay at The Westin Orlando Universal Boulevard. Our location is directly across the street from the Orange County Convention Center and within minutes of the theme parks which truly enhances the balance of our guests’ visits. Please know if there is ever any way we can make you more comfortable, our Associates are always happy to help. Thank you for your gracious review.
the hotel, rooms, and staff were nice. check in and out were a breeze...and we were happy with the location and overall experience...would stay here again on our next Orlando trip.Genuine Hotels.com guest review
The beds were AMAZING,i haven't slept that good in along time. The staff wea always ao nice. I would stay there again for sure.Genuine Hotels.com guest review
Great customer service and very nice rooms. Comfortable bed and pillows. We' ll definitely be back!Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We think your review is superb and couldn't be more pleased that you had such a great experience at The Westin Orlando Universal Boulevard. Providing our guests with exceptional accommodations is of utmost importance to us and we are so glad your stay was a memorable one from our service all the way to your Heavenly Bed. We look forward to your next visit, thank you for sharing your feedback.
I usually stay at the Westin diplomat in Hollywood. So when I booked my 2 day stay Father and daughter disney getaway. I thought it would be ok. Little did I know it exceeded my expectations. Rooms were very spacious and most important clean. Staff could not do enough to help Us. They were friendly from start to finish. While not as glitzy as the westin […] diplomat it is just as good. I would highly recommend a stay here!! Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you so very much for the many compliments for our Orlando hotel. Everyone here at The Westin Orlando Universal Boulevard values our guests and strives to provide exceptional service to make their stays the best they can be. We are glad you enjoyed everything from start to finish for your father daughter getaway. Please visit us again soon as it would be our pleasure to welcome you back.
great friendly staff. we will definately come backGenuine Hotels.com guest review
"Easy distance from everything we needed."
Such a pleasure to relax here after a hot, busy day.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to let us know how pleased you were with your recent experience at The Westin Orlando Universal Boulevard. We always hope to provide luxurious comfort and peace in the midst of the many Orlando attractions. It is great to know you found our location amenities such a pleasure. Please allow us to serve you again when you travel to the area.
"Spring Break 2014"
The staff was attentive to my family needs and very professional.Genuine Hotels.com guest review
"Could not ask for Better."
Will stay here again and again.Genuine Hotels.com guest review
We stayed one night and the room was clean. Beds were nice and the room had a flat screen. Overall I liked the location. It was a bit of the busy area across the street from the convention center. I would definitely stay here again.Genuine Hotels.com guest review
"Good service, OK price, needs a bit of a make over"
The staff were very nice. In fact they enhanced the experience. The location was OK, but you need a car or taxi to get anywhere. Also it's near the convention center and when they have multiple events, the traffic is down right awful. I did experience that problem. The lobby was fine. The rooms were just ok. There was a kool-aid looking strain on the […] floor. I stepped on a bobby pin in bare feet. (I don't use bobby pins so it wasn't mine) The faucets on the shower was falling apart. All in all it was OK. I would say don't stay here, but I would not be in a hurry to rush back either. Read moreGenuine Hotels.com guest review
I was absolutely stoked when I found this 4 star hotel for such a great price!! We were just visiting Orlando from Tampa for the weekend with our two kids so of course did not want to spend alot but also did not want to stay in any place below our standards. Plus my boyfriend is very picky!!! The room we got at first was too small but they upgraded […] us for free and the room was spacious and had an nice view from the balcony. We were located in a great spot, just around the corner from everything! I even became a member with the hotel and can't wait to go back! Read moreGenuine Hotels.com guest review
Brandon upgraded us to an amazing suite. We appreciate the excellent service and will always choose westin. Thank youGenuine Hotels.com guest review
We enjoyed our stay and everything was excellent. Downside is the charge for parking.Genuine Hotels.com guest review
This was actually my second stay here and I love my stay every time staff is very friendly, check in fast and easy, amazing view, and the price is unbeatableGenuine Hotels.com guest review
"Should be a Sheraton, not a Westin"
Nice hotel with the usual amenities. Once I entered my room, I felt like I was in a Sheraton. The room is not up to Westin quality standards that I have seen at other Westins. I usually complain about the shower and the mattress. In this case, mattress was very comfortable and the shower had enough pressure. The room was small and the furniture was […] cheap looking like a Sheraton. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your review; we are truly grateful for your feedback. Although we're delighted that you were happy with many aspects of your stay such as our Heavenly Bed and Heavenly Bath, we were disappointed that not every part of your encounter here was positive. Please accept our apologies if you were not fully impressed with your accommodations. Your comments will be shared with the team. We hope that the next time you are visiting Orlando, you will allow us the honor of welcoming you back for a true Westin experience.
Had a wonderful stay while on a quick vacation with family. The comfort of our room had us extremely tempted to stay another night.Genuine Hotels.com guest review
It was such a wonderful experience! Clean rooms and beautiful views we were on the 11th floor with and absolutely beautiful view of the pool! The only thing I would wish they had was a jacuzzi because they had the most awesome rain fall shower. that would be the only thing besides that well worth it!Genuine Hotels.com guest review
"A really nice place to stay"
The staff is wonderful. The place has a wonderful hot tub, a nice pool and great clean rooms. It is everything I am looking for in a hotel.Genuine Hotels.com guest review
"Great hotel, love it"
We spent 5 days and felt very safe for me and my kids, we spent most of the time by this pool.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for sharing your recent experience at The Westin Orlando Universal Boulevard. We are so pleased to hear that your stay was great and provided you with a sense of security for your family. Our pool area is always such a hit and we are glad you enjoyed it too. It would be our pleasure to welcome you back.
Perfect hotel, really. Just dont know about the parking garage. Not user friendlyGenuine Hotels.com guest review
"Pay for internet? Who makes you do that anymore?"
Hotel was ok. Nothing to write home about. Hard to believe that they charge $15 for internet. I will not returnGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your thoughts. We regret if you were disappointed by any of our fees. Please know that while we do charge for Internet access in individual guest rooms, guests can enjoy unlimited complimentary service in our business center and we regret if you were not aware of this amenity. We hope you will reconsider another stay.
Everything was very nice. I enjoyed everything. Hotel employees were very nice and made me feel welcome.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We couldn’t be more pleased than to learn that your entire experience at The Westin Orlando Universal Boulevard was enjoyable. Our associates will be so pleased to know they left you with a positive impression of their hospitality. Thank you for your review.
"westin weekend stay"
Right from the beginning, phenomenal service. I had a few rooms booked but on separate floors, our rooms were upgraded and put together. The parking garage being not easily accesible would be the only downfall.Genuine Hotels.com guest review
"needs a facelift"
I love the Starwood brand so I had higher expectations for this hotel. The rooms were small & out-dated. Yes, the beds were the Westin Heavenly, but the walls & carpet were old and musty. And the shower was just one nozzel/arm rahter than the heavenly showers I've come to know & expect from Westin. The only reason I rated the service lower was when […] I asked about the shower the lady told me it was one way...then when I told her what I actually had in my room she changed her story to say that was the new way. Again, it was definitely not the Heavenly shower that I've come to expect. Overall I'd give it 3 stars. Read moreGenuine Hotels.com guest review
It was very refreshing to have such a personable staff and clean place to stay, I was sorry that it was for just one night. I highly recommend it, they must truly take great care of their employees.Genuine Hotels.com guest review
"Great place to relax while here for business!"
I stayed at the hotel for two nights. It was amazing!! Great staff for a great hotel. Will definitely come back. The restaurant was delicious.Genuine Expedia guest review
"Great place to relax while here for business!"
I stayed at the hotel for two nights. It was amazing!! Great staff for a great hotel. Will definitely come back. The restaurant was delicious.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Enjoying a relaxing and renewing experience while traveling for business can be so wonderful. Thank you for taking the time to share your encounter at The Westin Orlando Universal Boulevard. We will be certain to share your kind words with our associates and we all look forward to welcoming you again.
This is a wonderful hotel, I have no complaints about the room or staff....My overall experience here was great FYI: Valet $24 a day Self Parking $16 a day Which is not to badGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your review of The Westin Orlando Universal Boulevard. Providing the best in professional and hospitable service as well as refreshing accommodations is important to us all. It is wonderful to know that you enjoyed your stay and found value in the services we provide. It would be our pleasure to welcome you back for another renewing experience. Stay well.
"Nice and convenient"
"We stayed at this hotel for a weekend as a family. We booked two rooms and because I am a SPG Preferred member we had our rooms on the Preferred floor. Rooms were fairly large, well appointed with two double beds and wonderful,soft bedding. The balcony view was not great looking at the parking lot, but we never ended up walking out on it. The bathroom […] was large with a bath tub. Plenty of towels and hair products. Everything was in working order except the safety box in one of the rooms and despite asking for it to be fixed, they never did. Self parking was less expensive than valet and was very conveniently located in the back of the hotel. I would use it unless you are coming in on a very busy day where there may not be enough spots for all guests. We never had any problem. We did not use the pool area, because we went to the parks, but it looked like no one actually went to the pool on the days we were there. Not sure if they heat the water in winter months. Overall a good experience. I would stay here again for a good price as the location is very convenient and quiet. Close to the Universal Studios parks (about a 5 minute car ride) and not far from Disney (15-20 minute ride). Also, a 1-2 minute ride to the Orange County Convention Center which is huge." Read moreGenuine Hotels.com guest review
we left our room at 7am and came back around 3pm to find that the room wasn't even cleaned.. had to call front desk to send someone to clean the room...just one overpriced restaurant on premises and no vending machines...was charged almost $9 for bottle of coke and mm's! the hotel is nice but really doesn't feel like a 4 star rated hotel..4 star hotels […] in Vegas put this Westin hotel to shame...we have 4 more volleyball tournament trips to make to Orlando...we will probably try another hotel Read moreGenuine Hotels.com guest review
"Good Proximity to Convention Center"
The Westin Orlando Universal Boulevard is extremely convenient to the North and South halls of the Orange County Convention Center - literally just across the street. OCCA West Concourse probably means a cab ride. Although there are no outside restaurants in easily walkable distance, the Italian restaurant on site is quite good. It is a bit pricey but […] the portions are large. Breakfast buffet is too expensive given its lack of variety. Rooms are large and comfortable, and many have kitchenettes (microwave, fridge, silverware, dishes). SPG loyalty program, unlike others, does not give free WiFi, so be prepared to pay. Fitness center is small but open 24 hours. Easy access to I4 and not too far from International Drive and the Pointe Shopping Center. There is a Publix grocery store a mile or so away. Read moreGenuine Hotels.com guest review
"Great Place - Secret Gem"
Although set on the other side of the convention center, I really liked the Westin, because it was both sophisticated and lovely in the staff being so friendly and kind during our stay.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard How wonderful to hear that your recent stay at The Westin Orlando Universal Boulevard was so satisfying. We strive to give our guests the most exceptional experience each and every time and hearing that you received gracious service from our associates makes us very happy. Sophisticated and lovely are such great compliments to us. Please come and stay with us again soon and until then, be well.
"Close to the Airport"
We were there only one night and being close to the Airport and Fla. turnpike we important. Nice hotel which I would recommend.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your review and sharing your appreciation for our hotel, centrally located to provide easy access to so much of what the area has to offer. We value your recommendation and hope to welcome you back again soon to The Westin Orlando Universal Boulevard.
"Great if you're going to Orlando Convention Ctr."
Nice, slightly bigger-than-average size rooms with comfortable beds. Nice bar and restaurant on site. Slightly pricy for the food choices. I absolutely hated the $16 a day parking. The hotel is in the middle of no-where so eat before you head in for the evening. The front desk staff was not particularly helpful . I won't bother you with details.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for sharing your feedback. While we are truly happy to learn that you enjoyed our refreshing accommodations and convenient access to the Orange County Convention Center, it is disappointing to learn that you were troubled by any of our fees. We do charge for parking in our secure garage, however, we regret if you found it to be an inconvenience. Alternatively, many guests enjoy the convenience of valet parking. Please know that if you still prefer to park your vehicle, you are welcome to leave your luggage at reception to receive bell service before parking. Our associates always strive to provide the very best in service so we are concerned by some of your comments. If there was anything we could have done differently, we would love to know. We hope to welcome you back again for a visit that is more to your liking.
"Good hotel, great staff"
Never been in a hotel with more attentive staff! They made sure our room was feather free, prepared an excellent breakfast that attended to allergies and were pleasant and professional. On the other hand, the bathroom floor could certainly have been cleaner, and the odor from the room air freshener was strong and irritating..not great for a hypoallergenic […] room! The balcony view was lovely! Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It is wonderful to read that you enjoyed your stay with us here at The Westin Orlando Universal Boulevard. We're truly pleased that our location and attentive service were some of the highlights of your visit. It is always our hope that guests enjoy a personal encounter every time they are here and we take great care to ensure just that. Please accept our apology for any inconveniences that you experienced in our guest room due to the fragrance of our cleaning products. We can assure you that housekeeping associates will be notified. Thank you for bringing this to our attention and we hope you'll allow us another opportunity to welcome you back and provide you with another enjoyable experience.
Very disappointed that when calling the hotel direct we were misled on the proximity of the convention center. Needed to take a car everywhere. Made the whole trip miserable. Those attending a convention should not book the Westin.Genuine Hotels.com guest review
Very nice and close to convention center. It would have been more convenient to have wifi access in room for online school work while spending the weekend at my daughters volleyball tournament. Parking and wifi were extra per day.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your impressions of The Westin Orlando Universal Boulevard. The Orange County Convention Center is just across the street and our hotel offers great convenience when attending any events. As you mentioned, we do charge for parking and in-room Internet access. We do hope you were not too inconvenienced by any of our fees. Alternatively, we feature complimentary Internet access in our Business Center. We appreciate your feedback and hope you will stay with us again.
"nice clean modern hotel"
complimentary cribs were a plusGenuine Hotels.com guest review
"Close to attractions yet far enough to be quiet"
EVERYONE on staff was excellent. Especially all the valet guys-- we were there for 5 days Mon-Fri- checked out and then checked back in for 3 more days when our flights were cancelled on Friday and then on Sunday again!Genuine Expedia guest review
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