"Bathroom Locks Broken, Doors Jammed"
in an open space like Orlando, Parking is too expensive, its shameGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It is disappointing to learn your experience was not what you hoped it would be. We hope our guests reach out to us with all concerns they may have during their stay and it appears we did not have the opportunity to address any issues you may have encountered, when it would have mattered most. While we do charge for parking, we apologize if our fees were cause for inconvenience. We hope to provide a safe and secure environment for our guests with our gated parking garage. It is our hope to be able to welcome you back for the refreshing stay you deserve.
"good area with lots of restaurants & attractions"
Everything was good. Good food and helpful & friendly staff.Genuine Hotels.com guest review
"Would stay again!"
Loved this hotel!! Me and my husband would def. stay again. I always am so picky when it comes to hotels and this was was great. Very clean love the pool and the front desk were really nice. The room was awesome they sold me on the bed... Def buying a westin mattress :-))) 5 min awy from point Orlando which is great place to hang out and walk around […] and dine. Read moreGenuine Hotels.com guest review
"Nice and close to everything"
Comfortable and close to everything, parking was expensive, but very friendly staffGenuine Hotels.com guest review
"Relaxing hotel with a pool"
We spent two nights in Westin while visiting Disney parks and really liked it. We were really enjoying its peaceful atmosphere. The staff was friendly and helpful. The bar area was very helpful for having a quick breakfast or a cup of coffee with a pastry. Kids liked to play ping pong and swim in a relaxing and clean pool.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It’s wonderful to hear how refreshing and enjoyable your family’s recent stay was at The Westin Orlando Universal Boulevard. Reading that our associates and amenities fully impressed you is something that is very important to us. We will be certain to share your recommendations with our management team. It is our hope that we can welcome you back for another great stay very soon. Thank you for your review. Be well.
"Sent my mother for a weekend stay"
Mom went and stayed in hotel with plans to just stay a night so she can go to parks with nephew. I guess she loved it so much they decided to just spend the day at the hotel and relax. They loved it and the service you provided.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you so much for letting us know about your Mother’s experience at The Westin Orlando Universal Boulevard. It is wonderful to read that she enjoyed herself so thoroughly that she chose to stay and relax for the day poolside. We hope she will return for another stay soon and that you will join her!
"nice hotel, too formal, far from everything"
normal, the assistance not well organized. they call taxi that are not taxi (limo) with not necessary highest priceGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for choosing to stay at The Westin Orlando Universal Boulevard. We are glad to know you enjoyed your guest room accommodations yet we can’t help but feel disappointed by the comments you have made regarding our associates’ service. We believe that a strong commitment to exceptional customer relations is imperative and will be sure to share your feedback with everyone here. It is our hope that you will consider staying with us again so that we can fully impress you with all that we have to offer.
"Wonderful Honeymoon Spot"
We came to the Westin in Orlando on our honeymoon. The staff were excellent in telling us about cool places to hang out and to eat. The room was amazing and housekeeping was awesome!! The pool and hot tube were very pleasant to relax in and I would recommend this hotel to anyone who is looking for a relaxing stay.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Congratulations on your marriage! We are truly honored that you chose to honeymoon at The Westin Orlando Universal Boulevard and hope that you will make staying with us a part of your lives moving forward. Our associates love to share their knowledge of the local area. We can’t think of a more relaxing place to enjoy the Florida sunshine than poolside! Everyone here is wishing you many years of happiness. Stay well.
The hotel was clean and new, but not all that comfortable. The beds were just okay, we all had a hard time sleeping, the pillows weren't comfortable. Also not a lot of room for 2 adults and 2 teens-it was okay because we just needed a place to crash, we arrived late at night and left early in the morning. One problem we had was that when you park, you […] have to walk outside as opposed to entering the building, because they lock the doors that are closest to the garage. So basically in the scorching FL heat you have to walk right NEXT to the a/c because they lock up all of those doors for some inexplicable reason. It was like this the other time we stayed here too. We definitely won't be back, there are too many other places to choose from. My daughter and her friend went to the front desk to ask about restaurants and instead of handing them a map or even writing directions, the front desk staff randomly pointed and told them it was easy. ??? Hello-we're not from around there! Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We are truly disheartened to learn about your perception of our hotel and wish that you had reached out to us at the time of your stay. Without knowledge of a guest's disappointment, we are powerless to improve their experience. Thank you for taking the time to let us know about your concerns. We hope to have another opportunity to fully impress you with everything out hotel has to offer. Be well.
"Nice hotel, great location"
We came to Orlando to try the various parks and the Westin inn was close to most of them. The room was wonderful and relaxing, especially after a long day running around. There is a nice pool, and gym for my son and husband enjoy. There is a great Italian restaurant on site if you want to stay in.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you so much for taking the time to share your review as well as the details of your stay at The Westin Orlando Universal Boulevard. It is our highest priority to create an exhilarating experience for each of our guests and we are so glad to have lifted your spirits with our renewing accommodations and helpful amenities. As much fun as it is to go out and explore the area, we offer some great alternatives right at the hotel from our Westin Workout Fitness Studio to the spectacular dining at Fiorella’s Cucina Toscana and more. As you mentioned, our location is close to countless exciting leisure activities. We look forward to welcoming you back very soon. Be well.
"Nice hotel, close to the parks."
The staff are very friendly. I feel very comfort. The parking facility is save because is attached with the hotel.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We are thrilled to learn of your recent experience with us at The Westin Orlando Universal Boulevard and truly appreciate your excellent review. Providing a refreshing stay is what we hope to achieve with all of our guests and it is great to know that you enjoyed our smartly appointed accommodations. Our hotel is ideally located near so many Orlando attractions and as you mentioned, provides easy access to all of the theme parks. We are so glad you enjoyed your stay with us and hope to welcome you again soon. Stay well.
"Nice hotel with comfortable bed."
Quiet hotel with nice pool. Comfortable bedding and good towels for a hotel. Would consider this hotel more of a three star hotel though.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your gift of feedback. We are delighted to learn that you enjoyed a peaceful, refreshing stay just outside the hustle and bustle of the area. Your comments are of great value to us. Please don't hesitate to let us know during your next visit if there is anything we can do to make your stay more comfortable. We hope to be able to welcome you back soon to The Westin Orlando Universal Boulevard. Stay well.
Elevators stopped working one night, causing a HUGE backup. We only had TWO problems at this hotel, the staff ATTEMPTED to solve NONE of them. It wasn't even that they couldn't help us with a problem, it's that they didn't even TRY. The first problem was that we asked for a bucket to fill with ice so we may fill our cooler. Now we know that it isn't […] the most conventional thing to do for a guest but the staff member looked at us and told us that they don't have a bucket to let us borrow. How do you not have a bucket in the hotel? ZERO attempt to help us. We parked our vehicle in the parking garage where it got hit over night. The staff did absolutely nothing to help us with the situation. We weren't even trying to blame the hotel for the incident, there was red paint on our vehicle from the person that hit us. We simply wanted them to look at the cameras (which were only available in the first floor, our vehicle was on the third) and see which RED car drove in with a clean paint job, and drove out with a scratched up car. They said they couldn't do that because they didn't know what RED car it was. Excuse me? That's why we asked you to LOOK. There was only a small amount of time this incident could have happened. Isn't this the job of security? Again, ZERO attempt to help. Read moreGenuine Hotels.com guest review
"The Westin was lovely!"
Everything in the hotel was great! The room was beautiful and we loved our view of the city. We sat on our balcony every night enjoying the fireworks from the parks nearby. We were extremely pleased with everything and everyone. Our complements to the staff for treating us so well.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We believe that our guests should experience relaxation from the moment they walk through our doors at The Westin Orlando Universal Boulevard! Our guest rooms are designed to create a the ultimate renewing experience and we are delighted to know you enjoyed the views. It would be our pleasure to welcome you back again, until then, be well.
"Convenient Orlando hotel"
Great location. Nice clean comfortable rooms. Bell staff very good. Loved the late check-out time of 3:00 pm although we left earlier. Would definitely stay here again.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your gracious review of The Westin Orlando Universal Boulevard. Knowing that our hotel in its entirety provided a peaceful and comfortable stay makes us very happy. We are delighted to offer the very best in service and amenities to all of our guests from spacious accommodations to hospitable service and more. Please know that we welcome you to come and stay with us again. Be well.
"Nice hotel near convention we were attending."
We enjoyed staying at the hotel. The room/suite was spacious and well appointed. It was convenient to the convention we were attending at a separate location.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It is always our pleasure to exceed our guests’ expectations in every way. Thank you for sharing feedback about your stay with us at The Westin Orlando Universal Boulevard. Our associates believe in providing attentive and personal service to all who visit and will be delighted to know you appreciated their hospitality. As you mentioned, we are located directly across the street from the Orange County Convention Center and offer great convenience when attending any events. We do apologize if you were inconvenienced in any way by our Internet and parking fees. Please know that complimentary Internet access is available in our business center located directly off of the Lobby. We hope to welcome you back for another fulfilling encounter on every level. Stay well.
Absolutely beautiful great hotelGenuine Hotels.com guest review
"One night stay before moving into the Disney Park"
Very accomodating for our family of 5. Very well equipped kitchen.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Located just minutes from all of the theme parks and countless area attractions, The Westin Orlando Universal Boulevard provides a refreshing escape. Thank you for sharing your impressions of your stay with us. We could not be happier learning that your visit embodied our dedication to the renewing of our guests and that our smartly appointed surroundings were enjoyed so thoroughly. We hope to welcome you again in the future, stay well
"Nice hotel for families attending a convention"
Stayed one night to visit a friend that had a convention across the street. Great for relaxing by the pool.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for sharing details of your stay with us at The Westin Orlando Universal Boulevard. It is great to know you enjoyed the refreshing comfort of your guest room as well as some quality time relaxing poolside. As you mentioned, we are located directly across the street from the Orange County Convention Center, providing guests easy access to all of the events. It would be our pleasure welcome you again.
"Great Stay !"
My wife was given a free vacation due to an illness at another hotel in Orlando. I hated the other place, so we cjhecked out. I booked the Westin and for the money I paid, it was worth every penny. The kids loved it, it is clean, great food, great bar, great pool...and most of all my wife loved it and even though the Westin doesnt know it...they saved […] my vacation and made my wife very happy, so I thank them for that. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for choosing The Westin Orlando Universal Boulevard. It was a true pleasure to have you stay with us and we sincerely appreciate your feedback. Our priority is to ensure all of our guests’ experiences here are the best they can be! We’re delighted that our hotel made the difference in your vacation and that your family enjoyed all that we have to offer. Next time you are visiting the area we hope that you will allow us the pleasure of welcoming you back again. Stay well.
"Excellent two bedroom suites for families"
We stayed July 4, 2013 for 2 nights with my wife and 3 kids. Our two bedroom suite was excellent. Glass on two sides and large balcony made it bright and open. Full kitchen has everything - perfect for in room fast breakfast and off to Universal. Hotel is immaculate, modern, and upscale. If you prefer this like we do then this is the choice. Don't worry […] about location as I've seen in other comments. The hotel is a minute away from everything and even better in a nice quiet area across from Convention center. During our stay there were no conventions so all was relaxed and quiet. Not sure what happens during a convention, so might want to check that. All in all a steal for the beautiful 2 bedroom suite filled with clean, modern amenities and plenty of space for a family. Great service from car valets. I will not look for another hotel when returning to Orlando area. Read moreGenuine Hotels.com guest review
"Westin Orlando - Almost, not quite."
Got a great rate at this Westin, although it didn't strike me as a typical Westin property, rather a re-badge of another hotel. Rooms were typical and practically indisquishable from Crowne Plaza or Marriottt. Pool was nice and clean. Service was average... requested a flat pillow that never showed up. Tub had a slow drain and kitchenette was quite […] unusual in their "junior suite". Charging $14.95 for Internet and $15.00 for self- parking... was a bit much. It is close to the convention center, but there is not much around the area, certainly not in walking distance. Probably choose another hotel next time in the area, nothing special here for me to re-book. Read moreGenuine Hotels.com guest review
Everything was just wonderful the only thing what's bothering me is the parking and the $ 15.- daily cost!!!Genuine Hotels.com guest review
"Staff is great but hotel standard is not up to par"
Staff is great but hotel standard is not up to par with other Westins I stayed at. Pretty old building. Staff was awesome.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your candid feedback and appreciation for the hospitality you encountered while visiting us. Positive or otherwise, it is always important to hear from our guests and we offer our most sincere apologies that your stay was not all you hoped it to be. Please know that someone is always available to ensure that our valued guests’ experience is completely renewing in every way. We hope to welcome you back again so that we have the opportunity to impress you at every turn. Be well.
everything was good, the only thing I didn't like was that they had absolutely no trams, buses, etc., to any of the parks. which they are like 10, this hotel only offered taxis, but at ridiculous rates. I think this would have helped save on money or parking but other than that, everything was good. Oh yeah, don't eat breakfast at the hotel, expensive. […] $20 buffet. Read moreGenuine Hotels.com guest review
"so comfortable to stay here!"
hotel was very nice the minute we checked in! The front desk couldn't be more helpful! the room was wonderful and the bed was amazing!!! one small complaint was the parking fee.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We are so glad that we had the opportunity to welcome you as a guest at The Westin Orlando Universal Boulevard. Our Heavenly Beds are designed to provide a refreshing night’s sleep and our associates will be delighted to know that you appreciated their hospitality. While we do charge for parking in our secure lot, we hope that it wasn’t too much of an inconvenience. Thank you for your feedback. We look forward to welcoming you back for another stay soon. Be well.
"The Westin Is Nice - But Think Twice!"
The hotel was nice, but it is a bit away from all of the attractions and shopping. If that is what you are looking for - it is great! However, you will need a car! They do not have continental or free breakfast, no shuttle service to area attractions, or to the airport - and you have to pay for parking if you rent a car. In addition, one morning of […] our stay, we were without hot water and didn't receive notice of this until the next day! The hotel is comfortable, but there were too many missing elements for a good experience to Orlando. Read moreGenuine Hotels.com guest review
Pros: Close to tourist spots. Great outdoor pool. Good food. Cons: Problems with plumbing 2 days of our stay. Internet not free. Nothing within walking distance. No shuttles to/from airport or tourist attractions.Genuine Hotels.com guest review
Great hotel well kept,only negative the coffee maker in our room hadn't been clean since the hotel opened! No morning coffee(tear)..Genuine Hotels.com guest review
What a wonderful hotel. The Westin has a standard that they do not compromise...this hotel is no exception. Superb on every level. We went on a disney trip. the location is perfect, and around some outstanding resteraunts. Could not be any happier with this hotel. The staff had a genuine spirit about them...they were not there to get a tip but to do […] their job (this actually made me want to tip them more).Very nice pool and accomodations. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for choosing to stay at The Westin Orlando Universal Boulevard and sharing your positive experience. We are so happy that you enjoyed all that we have to offer, including the service you encountered. Our hope for each guest is for them to leave our hotel feeling refreshed and exhilarated. On your next trip to the Orlando area, it would be our privilege to welcome you back. Stay well.
"Friendliest hotel staff ever, and delicious food"
We stayed here over the weekend - after a long travel time and some delays, the staff at the hotel was incredibly warm and welcoming - they even sent up some free desserts for us. The room service food was delicious, and everybody that works there was extremely helpful and friendly. We stay at Starwood hotels all the time, and Westin most of the time, […] but this was the friendliest Westin we've been to. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It’s wonderful to read how refreshing your recent stay was at The Westin Orlando Universal Boulevard. Hearing that our associates were the friendliest you have ever encountered is such an honor. We all strive to ensure that each guest’s encounter is personal and that you leave more relaxed than when you arrived. It is our hope that we can welcome you back for another great stay very soon. Thank you for your review. Be well.
"Great hotel close to Universal"
We loved the place and it was close to Publix. I was very happy and the lobby smelled so good.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard At The Westin Orlando Universal Boulevard we strive to create an exhilarating experience for each of our guests with special touches like the relaxing scent of White Tea to lift your spirits. We're delighted that your overall experience was so positive. As you mentioned, we do charge for parking with self-parking being $15 and valet service at 23 but regret if you were inconvenienced in any way. Thank you for your review. It would be our pleasure to welcome you back again, Until then, stay well.
we were on our first trip to Orlando, Fl. We checked in got a 2 bedroom suite on the second floor for 5 nights . Room finishes were nice. the secondary bedroom has a bit small but we didn't plan on staying in the room much.. Valet guys were awesome! running up and down.. house keeping got lazy a few days and forgot to do things properly. Our trip got […] extended for an additional 2 days and that's where everything went down hill. Appears the 4th utility (internet) works only in certain parts of the hotel. After 2 rooms changes - things still didn't work.. the room they finally placed us was near the trash shoot... You can only imagine the noise of rattling glass bottles and cans trickle their way down from the 7+ floors above you.. a quick call to the manager and 10 minutes of ranting - we got extra 10,000 points back towards our starwoods card - but the overall experience towards the end was just uneventful... Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We believe it is critical to receive feedback from our guests, so that we can continually take the opportunity to evaluate our service and make improvements when needed. With that being said, it is disappointing that your entire stay was not completely positive and that you experienced any issues regarding your guest room or Internet connectivity. Your comments will be shared with everyone here. We apologize for any missed opportunities to make your stay exceptional. It is our hope to be able to welcome you back in the future, thank you for your review. Be well.
"close to golf course but long walk to con. center"
I enjoyed the hotel but the location was not ideal.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for providing details of your stay with us at The Westin Orlando Universal Boulevard. It is great to know you enjoyed the hospitality of our associates as well as a well-balanced trip utilizing the running paths so close to our hotel. While we are located directly across the street from the Orange County Convention Center, it is regrettable if the event you attended was not as convenient as you hoped it would be. It would be our pleasure welcome you again and until then, stay well.
The hotel was great, clean, very new, and wonderful service all the way around. One area that needs improvement is the housekeeping. Not a very good job. When I checked in the hotel there was a coffee ring on the living room table and a 1/2" piece of cheese stuck to the table. It stayed there all 4 days meaning that the tables were NEVER wiped or cleaned. […] Otherwise the room was very nice and all the employees (except housekeeping) were very kind and pleasant. Read moreGenuine Hotels.com guest review
Awesome ....... Everything!!!!Genuine Hotels.com guest review
"Exceptional service and quality!"
The service we received was exceptional from Joe our valet,to Brianna at the front desk, Jacqueline our housekeeper,our expectations were exceeded. The hotel has all the amenities we were looking for: pool,outdoor lounge space,fitness,room service,restaurant with excellent food.Elaine handled our personal crisis with care and genuine concern. Beds are […] so comfortable! There was nothing we asked for that they didn't take care of. The location was central to the attractions. I wouldn't stay anywhere else. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard All of our associates, from housekeeping to concierge hope to create the most positive stay possible for our guests and we are delighted to learn that the service you received was such a comfort. Thank you for sharing details of your visit to The Westin Orlando Universal Boulevard. Though your visit may have had to come to an end, we would love to welcome you back, be well.
I decided to create a surprise weekend getaway for my wife in Orlando. Everything was perfect from the moment we arrived at the Westin Imagine until we sadly had to leave to come to reality. The entire staff was helpful, smiling and professional. The smell of the hotel lobby invites you in. The hotel restauarant was amazingly very good. The location […] is perfect to visit any theme park and close enough to dine in Winter Park or Thornton Park in downtown Orlando. This hotel is away from the congestion of International Drive, which the drive up to the hotel a pleasure. We will definitely return here in the future. This a must stay for anyone traveling on business or pleasure. Read moreGenuine Hotels.com guest review
"Very nice, would recommend."
Hotel was beautiful and clean. Rooms were very comfortable. Staff was very friendly and helpful. No free WiFi in rooms was inconvenient, and as a family, we found that it was more cost efficient to order breakfast items off of the menu instead of purchasing the buffet for everyone.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It is wonderful to learn that our tranquil hotel and advantageous location created a memorable visit for you while staying at The Westin Orlando Universal Boulevard. Ensuring our guests have a completely satisfying experience is an essential part of our high standards. Thank you for your and for mentioning our heavenly accommodations. While we do charge for Internet access in individual guestrooms, complimentary wireless is available in our Lobby as well as use of computers in our Business Center. We hope to welcome you back again. Stay well.
"Love Love Love the Westin Product"
We truly enjoyed our stay but the only thing that struck me a bit was that the sheets had holes in them through out the bed.... that was the problem.Genuine Hotels.com guest review
"Business traveler - good place to relax"
Typical heavenly bed was comfortable, but the sheets were slightly crunchy - I assume from bleach. There is some "pink" bacteria/mold in the corners of the shower, but other than that the rooms are clean. There is a kitchen area with a sink and microwave which is nice. One of the printer/computers in the business office is not operating properly, so […] that was annoying when trying to print my boarding pass. Overall, it was nice to relax here and the pool area looked great too. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for choosing to stay at The Westin Imagine Orlando. It’s a definite pleasure to receive positive feedback from our guests and hearing that our Heavenly Bed and New Balance Gear Lending program contributed to your relaxing and positive stay makes us very happy. We do regret if there was anything amiss in your guestroom, but are thrilled to learn that you left feeling refreshed and renewed. Your comments will be shared with our Housekeeping associates to ensure that all is at its best. Please come and stay with us again. Stay well.
"4 days at the Weston Imagine hotel in Orlando FL"
I was there in a 2-bedroom suite for 4 nights with my family - wife and 3 kids.The hotel itself was was very nice - good facilities, excellent design, layout, very nice suite, etc. The service on the other hand was (at least in our case) astonishingly poor. We ordered room service breakfast one day, and it took 2 days and multiple calls from us to get […] the stuff cleared away. Needless to say we did not add to the mess by ordering again. The room service simply did not show up for 2 days - at all. We finally called housekeeping and they sent 2 people to clean the room, take away the trash etc. I've been travelling on business for 25 years and have stayed in hotels all all levels of 'quality' and I've never seen a situation this unfortunate - which leads me to believe that perhaps it was an unusual situation. Read moreGenuine Hotels.com guest review
"Perfect for Conference Travel...with one exception"
Our one-bedroom suite, spacious deck, and spa-like bathroom added an element of luxury to our business trip. I loved that you could rent New Balance shoes and workout clothes for just $5, and that running maps were available at the front desk. My only complaint, and it was a major one, was the poor quality of the Wi-fi/internet, even after having to […] pay for it. Although our fee was waived, it was still frustrating trying to conduct business with spotty internet for 2 days. Overall, however, the facilities were fantastic and the staff was responsive to our needs. Read moreGenuine Hotels.com guest review
"Best Hotel experience ever!"
I loved the bed, I could have stayed in it for days! Everyone was wonderfull; from the front desk attendant to the housekeeper and janitor!Genuine Hotels.com guest review
Great hotel great experienceGenuine Hotels.com guest review
"Clean, comfortable, friendly"
Very convenient for the Convention Center. Staff is very helpful and friendly. Rooms are fairly big and well-appointed. Great bed.Genuine Hotels.com guest review
"Just a little Sprucing up"
Overall the stay was good. My room could have used some TLC. The bathroom door had areas where the paint was chipped off. not a big deal but enough to notice it. The TV stand had about 10 water ring stains. The romote control wasn't working properly. I had to push the channel up button 5-4 times before the TV would respond. The beds sleep well and there […] are NO bed bug reports. That is the reason I chose the Westin initially. The overall look of the room is more like 3 star motel instead of a 4 star hotel Read moreGenuine Hotels.com guest review
Service was totally underwhelming. It's a lovely hotel situated nicely between Universal and Disney, convenient to the airport. The staff was just ok, which being a regular Westin guest and a Starwood Preferred member was surprising. Our maid was very accommodating and the bar person our last day was great, otherwise poor. Front desk was especially […] poor. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your candid feedback and appreciation for our convenient location. Positive or otherwise, it is always important to us to hear from our guests and we offer our most sincere apologies that your stay was not all you hoped it to be or if the service we provided was lacking in anyway. Your comments will be shared with everyone here to ensure that our strict level to provide the best in hospitality is upheld by all of our associates. We hope to welcome you back again so that we have the opportunity to impress you at every turn. Be well.
The whole hotel has a "spa feel" to it. We enjoyed the pool, pool bar and opted for a lot of rest and relaxation. This hotel was perfect. We plan on coming back.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for the gift of feedback. The Westin Imagine Orlando truly does have, as you put it, a spa feel! We encourage all of our guests to relax and renew in the peace of our Orlando hotel from the scent of White Tea in our lobby to our Heavenly Bed and Heavenly Bath. It is a thrill to know you found your stay here to be perfect and we look forward to your return, thank you for your review.
"Nice hotel, hidden costs"
We enjoyed our stay at the Westin Imagine in Orlando. It is a beautiful hotel. We loved the well equipped workout room. We were disappointed that free wi-fi was not included in the room cost. Also, we had to pay $13 a night to self park. Don't nickel and dime us, include it in the the price of the room! Also, upon our departure we were disappointed […] that our two night stay was not eligible for Star Points due to being booked through Expedia. They should have let us know that at check-in. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We value all of our guests' feedback, positive or otherwise. Thank you for taking the time to share your point of view. While we are certainly glad to know you enjoyed the décor of our hotel and appreciated our fitness facilities, it is regrettable if you experienced any confusion regarding any of our charges. While we cannot speak for third-party booking engines, our website would be the best place to review any associated fees which are detailed completely during the booking process however, we sincerely apologize if you feel you were mislead in anyway. Your candor is truly valued and we hope to welcome you back in the future. Be well.
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