"Great place to relax while here for business!"
I stayed at the hotel for two nights. It was amazing!! Great staff for a great hotel. Will definitely come back. The restaurant was delicious.Genuine Expedia guest review
"Great place to relax while here for business!"
I stayed at the hotel for two nights. It was amazing!! Great staff for a great hotel. Will definitely come back. The restaurant was delicious.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Enjoying a relaxing and renewing experience while traveling for business can be so wonderful. Thank you for taking the time to share your encounter at The Westin Orlando Universal Boulevard. We will be certain to share your kind words with our associates and we all look forward to welcoming you again.
This is a wonderful hotel, I have no complaints about the room or staff....My overall experience here was great FYI: Valet $24 a day Self Parking $16 a day Which is not to badGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your review of The Westin Orlando Universal Boulevard. Providing the best in professional and hospitable service as well as refreshing accommodations is important to us all. It is wonderful to know that you enjoyed your stay and found value in the services we provide. It would be our pleasure to welcome you back for another renewing experience. Stay well.
"Nice and convenient"
"We stayed at this hotel for a weekend as a family. We booked two rooms and because I am a SPG Preferred member we had our rooms on the Preferred floor. Rooms were fairly large, well appointed with two double beds and wonderful,soft bedding. The balcony view was not great looking at the parking lot, but we never ended up walking out on it. The bathroom […] was large with a bath tub. Plenty of towels and hair products. Everything was in working order except the safety box in one of the rooms and despite asking for it to be fixed, they never did. Self parking was less expensive than valet and was very conveniently located in the back of the hotel. I would use it unless you are coming in on a very busy day where there may not be enough spots for all guests. We never had any problem. We did not use the pool area, because we went to the parks, but it looked like no one actually went to the pool on the days we were there. Not sure if they heat the water in winter months. Overall a good experience. I would stay here again for a good price as the location is very convenient and quiet. Close to the Universal Studios parks (about a 5 minute car ride) and not far from Disney (15-20 minute ride). Also, a 1-2 minute ride to the Orange County Convention Center which is huge." Read moreGenuine Hotels.com guest review
we left our room at 7am and came back around 3pm to find that the room wasn't even cleaned.. had to call front desk to send someone to clean the room...just one overpriced restaurant on premises and no vending machines...was charged almost $9 for bottle of coke and mm's! the hotel is nice but really doesn't feel like a 4 star rated hotel..4 star hotels […] in Vegas put this Westin hotel to shame...we have 4 more volleyball tournament trips to make to Orlando...we will probably try another hotel Read moreGenuine Hotels.com guest review
"Good Proximity to Convention Center"
The Westin Orlando Universal Boulevard is extremely convenient to the North and South halls of the Orange County Convention Center - literally just across the street. OCCA West Concourse probably means a cab ride. Although there are no outside restaurants in easily walkable distance, the Italian restaurant on site is quite good. It is a bit pricey but […] the portions are large. Breakfast buffet is too expensive given its lack of variety. Rooms are large and comfortable, and many have kitchenettes (microwave, fridge, silverware, dishes). SPG loyalty program, unlike others, does not give free WiFi, so be prepared to pay. Fitness center is small but open 24 hours. Easy access to I4 and not too far from International Drive and the Pointe Shopping Center. There is a Publix grocery store a mile or so away. Read moreGenuine Hotels.com guest review
"Great Place - Secret Gem"
Although set on the other side of the convention center, I really liked the Westin, because it was both sophisticated and lovely in the staff being so friendly and kind during our stay.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard How wonderful to hear that your recent stay at The Westin Orlando Universal Boulevard was so satisfying. We strive to give our guests the most exceptional experience each and every time and hearing that you received gracious service from our associates makes us very happy. Sophisticated and lovely are such great compliments to us. Please come and stay with us again soon and until then, be well.
"Close to the Airport"
We were there only one night and being close to the Airport and Fla. turnpike we important. Nice hotel which I would recommend.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your review and sharing your appreciation for our hotel, centrally located to provide easy access to so much of what the area has to offer. We value your recommendation and hope to welcome you back again soon to The Westin Orlando Universal Boulevard.
"Great if you're going to Orlando Convention Ctr."
Nice, slightly bigger-than-average size rooms with comfortable beds. Nice bar and restaurant on site. Slightly pricy for the food choices. I absolutely hated the $16 a day parking. The hotel is in the middle of no-where so eat before you head in for the evening. The front desk staff was not particularly helpful . I won't bother you with details.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for sharing your feedback. While we are truly happy to learn that you enjoyed our refreshing accommodations and convenient access to the Orange County Convention Center, it is disappointing to learn that you were troubled by any of our fees. We do charge for parking in our secure garage, however, we regret if you found it to be an inconvenience. Alternatively, many guests enjoy the convenience of valet parking. Please know that if you still prefer to park your vehicle, you are welcome to leave your luggage at reception to receive bell service before parking. Our associates always strive to provide the very best in service so we are concerned by some of your comments. If there was anything we could have done differently, we would love to know. We hope to welcome you back again for a visit that is more to your liking.
"Good hotel, great staff"
Never been in a hotel with more attentive staff! They made sure our room was feather free, prepared an excellent breakfast that attended to allergies and were pleasant and professional. On the other hand, the bathroom floor could certainly have been cleaner, and the odor from the room air freshener was strong and irritating..not great for a hypoallergenic […] room! The balcony view was lovely! Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It is wonderful to read that you enjoyed your stay with us here at The Westin Orlando Universal Boulevard. We're truly pleased that our location and attentive service were some of the highlights of your visit. It is always our hope that guests enjoy a personal encounter every time they are here and we take great care to ensure just that. Please accept our apology for any inconveniences that you experienced in our guest room due to the fragrance of our cleaning products. We can assure you that housekeeping associates will be notified. Thank you for bringing this to our attention and we hope you'll allow us another opportunity to welcome you back and provide you with another enjoyable experience.
Very disappointed that when calling the hotel direct we were misled on the proximity of the convention center. Needed to take a car everywhere. Made the whole trip miserable. Those attending a convention should not book the Westin.Genuine Hotels.com guest review
Very nice and close to convention center. It would have been more convenient to have wifi access in room for online school work while spending the weekend at my daughters volleyball tournament. Parking and wifi were extra per day.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your impressions of The Westin Orlando Universal Boulevard. The Orange County Convention Center is just across the street and our hotel offers great convenience when attending any events. As you mentioned, we do charge for parking and in-room Internet access. We do hope you were not too inconvenienced by any of our fees. Alternatively, we feature complimentary Internet access in our Business Center. We appreciate your feedback and hope you will stay with us again.
"nice clean modern hotel"
complimentary cribs were a plusGenuine Hotels.com guest review
"Close to attractions yet far enough to be quiet"
EVERYONE on staff was excellent. Especially all the valet guys-- we were there for 5 days Mon-Fri- checked out and then checked back in for 3 more days when our flights were cancelled on Friday and then on Sunday again!Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We couldn't be happier that you chose to stay with us at The Westin Orlando Universal Boulevard, thank you for sharing details regarding your most recent experience. Our convenient location allows guests to enjoy many of the Orlando attractions from theme parks to shopping and more. If there is anything we can do to make your stay more comfortable, our associates are always ready to help and it is great to know you found everyone to be excellent. Please accept our apologies if you were inconvenienced by our fee for laundry service. We will share your comments with our management team. It would be our pleasure to welcome you back again for another great stay.
"Comfortable weekend stay"
I've stayed here before, and this time was no exception. I enjoyed my weekend at this hotel -- found it clean, spacious, and peaceful. Even though the hotel is on an isolated street, it is only a quick drive away from all of the tourist activity anyone might desire on International Drive and the Pointe Orlando complex. It's located directly behind the […] convention center and close to the exclusive side of Sand Lake Rd that highlights restaurant row. The breakfast buffet was excellent. Highly recommend. Read moreGenuine Hotels.com guest review
perfect , cleanliness of the hotel and room carpetGenuine Hotels.com guest review
We enjoyed our stay at the Westin. Great location, friendly and helpful staff, clean rooms, very comfortable beds. For being away from the theme parks they could surely have no charge for parking. Some of the things they could improve was the access of the parking garage to the hotel, making sure that if we choose to go the green way the coffee stock […] in the room was replenished everyday. Noise level could have been lower. Read moreGenuine Hotels.com guest review
"Very good and so close to all the attractions."
The staff is fantastic. Hotel is 10 to 20 minutes away from all the major attractions. Garage fee is included in the stay. We took a one bedroom which was nice and roomy with a balcony. The bedroom was almost soundproof it seems. We had three kids sharing the bedroom and usually when one wakes up all three are awake. Not this time! Everyone was so rested! […] The shower was great. I was going to take away a star for maid service which leaves much to be desired, but may be its because we were there for Christmas week and they really wanted to get back to their family. Overall great hotel and would definitely stay there again. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We are delighted to hear that you found The Westin Orlando Universal Boulevard to be so accommodating for your recent holiday getaway and we hope all of our cherished guests experience the same. Our Heavenly guest rooms are all designed to offer the very best in refreshing comfort and it is a delight to know you all rested so soundly. Please accept our apologies if you encountered any issues with our housekeeping. Your comments will be shared with our associates. We hope to welcome you back again. Thank you for sharing your feedback.
"Convenient to theme parks, restaurants and shops."
Would definitely stay here again.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We are so pleased to hear that your recent experience at The Westin Orlando Universal Boulevard was refreshing. It is our goal to provide a rejuvenating retreat for each of our guests and the very best in hospitality on every level. We look forward to greeting you again in the future.
Staff was very helpful, and cheerful. Made you feel at home. There was a problem with the elevator at one point, they went out of there way to help folks get around until they could resolve the situation. They were also very tolerant of the dogs for the dog show. the bed was extremely comfortable, and all amenities were available. Also, they didn't […] nickel and dime you at check out with a bunch of charges you weren't expecting to have to pay. the quoted room price was actually the room price!!!! Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for choosing to stay at The Westin Orlando Universal Boulevard. It’s a pleasure to receive such positive feedback, as we are committed to providing attentive service and a nurturing experience for each of our guests. While it is unfortunate that you encountered any issues with the elevator it is great to know our associates were able to ease the inconvenience. We will be sure to share your gracious compliments with everyone here. Be well.
"Perfect Hotel Close to the Convention Center"
We attended the dog show at the convention center. Hotel was a close and enjoyable walk to the convention center. Breakfast buffet was terrific and lunch on the patio with wonderful music was above average. Hotel staff were friendly and helpful. We had a king studio and it was very roomy and well laid out. Bedding is wonderful as in all Westins.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your impressions of The Westin Orlando Universal Boulevard. We are truly pleased to know you enjoyed such a rejuvenating stay for your time with us and were kind enough to reflect upon the many comforts and conveniences you found at our hotel from outdoor dining at Fiorella’s Cucina Toscana to our proximity to the Orange County Convention Center. Your thoughts are truly valued. We look forward to welcoming you again for another fulfilling experience.
"Very nice. It smelled wonderful! !"
Only thing I didn't like was the cleaning lady just walking in my room without knocking or anything! ! I could have been walking around naked! ! Other than that it was nice and absolutely beautiful.Genuine Hotels.com guest review
"Close to convention center"
Very goodGenuine Hotels.com guest review
Great place...excellent roomGenuine Hotels.com guest review
Hotel is well maintained, very clean, like new, excellent breakfast buffet, great staff with the exception of one valet staff member. Valet initial is on the tag. After I arrived at The Westin Orlando Universal Blvd. 9501 Universal Boulevard, on, 11-26-2013, at 21:50, the valet filled out the tag, gave me the stub and I entered the lobby. The valet […] did not perform a car inspection as required on the tag. The following morning I noticed the valet marked a circle on all four sides of a vehicle drawing on the tag. On the tag X = Dent, O = Scrape. My vehicle is a Acura RDX, purchased in April of 2013. The vehicle had neither dent nor scrape before nor after I received it back. Beware of dishonest valet staff willing to mark the tag to C.Y.A. Is this staffer covering incase he hit or scrape the vehicle while attempting to park it at night? Was the valet trained on filling out the tag? All four sides? The tag is in my possession. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your feedback. We take great joy in learning of your appreciation for our Heavenly accommodations as well as our breakfast dining offerings. It is disappointing, however, to be made aware of your valet experience and we would like you to know that your comments will be shared with the appropriate departments. We appreciate your feedback and hope to serve you in the future.
"Very convenient to major attractions"
Nice hotel. Clean, quiet and convenient to Universal, etc...Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard At The Westin Orlando Universal Boulevard, we have put a great deal of thought into providing our guests with a balanced, refreshing environment and we're thrilled to read that our location was just right for your visit to the area. Thank you for taking the time to share your thoughts. We would hope that you will consider staying with us again for another true and renewing Westin experience.
My wife and I stayed at the Westin for a couple of days for a quick getaway. We were extremely happy with our stay. We received top notch service from everyone we encountered at the hotel. We stayed in a suite that was very well appointed. The showers were fantastic and the bed was very comfortable. The hotel is a 2-3 minute drive to most attractions, […] dining, and shopping. We will be staying there again when we return! Read moreGenuine Hotels.com guest review
"Nice, with a few minor issues"
When I arrived I was met with a smile and the front counter clerk provided me with the typical packet as well as offered to sign me up for the SPG (Starwood Preferred Guest) program. The room was clean and quiet, but the television in the bedroom (this was a suite) did not produce video & the fit to the door was so tight that you had to tug the door […] to get it to shut. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your feedback and for mentioning our renewing and quiet accommodations and hospitable service. We strive to provide the most accommodating and exceptional experience for all of our valued guests and we appreciate you letting us know your stay at The Westin Orlando Universal Boulevard met that goal. Our Starwood Preferred Guest Program has some amazing perks and we are so glad you appreciated the offer. It is disappointing to learn of any issues you had in your guest room, however. Please know that we are always happy to help and we regret not having the opportunity to correct either of the matters you mentioned while you were here. We hope to welcome you back again. Stay well.
"friendly staff and clean rooms"
My husband and I stayed here for 10 days and we loved it. The room was always clean. They also had a fabulous pool and hot tub. Staff was always friendly.Genuine Hotels.com guest review
"Nice Hotel But Parking Fee??"
Hotel was nice, comfortable, clean, and the staff was very nice. I lke that they have a restaurant/ bar and are open late. The only "bummer" is that they charge a fee for parking; $15 per night to self park and can't remember exaclty if $23 or $25 per night for valet. Also make sure you check your bill when checking out. Three or four hours after checking […] out I looked at the bill they had emailed me and saw they charged me $27 from their restaurant which I never used. Thankfully they reversed the charges but better to check your bill to take care of anything on the spot. Read moreGenuine Hotels.com guest review
Great experience. Restaurant/bar was highlight-great food and staff. Rooms were clean and comfortable. The only room for improvement-pool was too cold to get in.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard At The Westin Orlando Universal Boulevard we strive to create an exhilarating experience for each of our guests. We're delighted that your overall encounter was so positive and we appreciate you highlighting our associates’ hospitality. Dining at Fiorella’s Cucina Toscana is a favorite with so many of our guests. Please accept our apologies if the temperature of the pool was not more to your liking. We will share your comments with our maintenance team to ensure that all is at its best. Thank you for your review. It would be our pleasure to welcome you back again.
"Overall a very good experience"
We stayed in this hotel for 2 nights while visiting Orlando for a theme park gettaway. We were very pleased with the comfortable beds and clean room. The location is a bit far from main restaurants, but overall it was a great stay. I would definitely recommend.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for choosing to stay at The Westin Orlando Universal Boulevard. It is an honor to receive such positive feedback, as we are committed to providing a fulfilling experience for each of our valued guests. Our hotel offers the perfect break from the hustle and bustle of the theme parks and we are glad you agree. Thank you for sharing your thoughts with us. We hope you will join us for another stay soon.
It was a great experience spending the weekend at the Westin Hotel. I stayed the weekend before at the Trump Plaza in Atlantic City for almost the same price and it wasn't worthy.Genuine Hotels.com guest review
"Hotel near Convention Center"
Hotel lobby is small, parking is far away from room elevators. Other than that the room was pretty big and spaciousGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share thoughts of your stay with us at The Westin Orlando Universal Boulevard. We value your comments and appreciate knowing you enjoyed our renewing guest room accommodations. Please accept our apologies if you were inconvenienced in any way in getting around our property. We hope you will consider another stay in the future.
"Nice hotel close to Universal Studios"
We reserved this hotel for one night in between our day trips to Disney and Universal and it was a great hotel. We didn't spend too much time there because we mainly went to sleep but the beds were comfortable, the rooms were clean and the staff was friendly. The only downfall was the $15 parking fee, but that's somewhat normal in a lot of the resorts […] near or on International Dr/Universal Blvd. Would definitely recommend to anyone. Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Orlando certainly has its fill of unbelievable attractions from theme parks, such as Universal Orlando and Disney, to amazing restaurants and incredible nightlife. We are thrilled to be able to offer our guests easy access to all of it, as well as a tranquil escape within our walls. Thank you for sharing your experience with us. It is a delight to know that although your time here was brief, you enjoyed such relaxing stay. As you mentioned, we do charge for parking but we hope that it was not too much of an inconvenience. It would be our pleasure to welcome you back again to The Westin Orlando Universal Boulevard, be well.
"self parking chargess not mentioned when i made re"
Stay good except that they were trying to charge for self parking of my car at registration.It was never mentioned when I made the reservation. They started at $15.00. per day and dropped it to $6.00 when I complained.Genuine Hotels.com guest review
Extremely friendly staff, called me to make sure all accommodations were met.Genuine Hotels.com guest review
"One stop shop great experience"
Awesome location, great staff, incredible restaurant, overall could not of asked for more. Highly recommend it to business personnel and great for family too.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for your high recommendation of The Westin Orlando Universal Boulevard as well as your feedback. Providing the best in professional and hospitable service is of importance to everyone here and we are glad to know you enjoyed our location. It would be our pleasure to welcome you back again for another refreshing stay.
Did not like the location. Even though it is within short driving distance to major places, you have a feeling you are in the middle of nowhere. The decor is really awful! Brown and beige seem to have overtaken the place/atmosphere. really depressing at times. My suite, although spacious, very "boring". Not a fun place to be. It lacks a SPA. I don't […] understand how this place was awarded 4 stars. Did not even have a in room bar 9even though there was a small kitchen. I liked the idea of a tub and a separate shower in the room. Now, again, my room was spacious. I wonder what the real small ones looked like...Brown? Beige? Both? Staff on the other hand was GREAT! Read moreGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for sharing your feedback. While we are grateful to know you enjoyed such hospitable service during your stay, we truly regret to learn that our décor and location were not more to your liking. We apologize for any inconveniences that you may have encountered throughout your stay and hope you’ll allow us another opportunity to welcome you back.
"GREAT HOTEL, EXCELLENT LOCATION"
I HAD A GREAT TIME WITH MY FAMILY, THE ROOM IS REALLY COMFORTABLE I TRAVELED WITH MY 1 YEAR OLD DAUGHTER AND HAVING FRIDGE AND A MICROWAVE WAS REALLY GREAT, LOCATION IS REALLY GOOD, NEIGHBORHOOD IS GREAT, REALLY CLOSE TO RESTAURANT MALL AND PARKS.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to provide highlights of your recent stay at The Westin Orlando Universal Boulevard, we love to hear from our guests! Our hotel features spacious accommodations with countless amenities keeping our guests’ ultimate comfort and convenience in mind. We are delighted you enjoyed your family stay. Your kind words will be shared with everyone here and it would be our pleasure to welcome you back again for your next visit to Orlando.
"Family fun with kids"
Great place to stay for family's !!! Very clean room, location closed to universal.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for taking the time to share your feedback after your recent stay at The Westin Orlando Universal Boulevard. We're pleased to learn that our location and refreshing accommodations made your family visit more enjoyable. We would be delighted to welcome you back very soon and until then, be well.
"Beds are so comfortable"
Great stay.My only complaint was that I called for a taxi to meet me at 8:30 PM for a concert at Orange County Convention Center and had to wait outside for at least 25 minutes.I called the front desk at 7:30 to let them know this.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard We’re delighted that you found everything to your liking in our hotel and were able to enjoy a refreshing night’s sleep on our renowned Heavenly Bed. While the circumstances surrounding your taxi reservation are not clear, we do apologize if you were inconvenienced. It is our hope that we have the opportunity to welcome you again. Thank you for your feedback regarding your recent stay at The Westin Orlando Universal Boulevard.
"Was worth the money"
Great and friendly staff, nice and relaxing pool area. About 8min from universal. Beds can be a little more comfy kinda made my lower back hurt. i would stay their again.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Orlando certainly has its fill of unbelievable attractions from theme parks like Universal Orlando, to amazing restaurants and incredible nightlife. We are thrilled to be able to offer our guests easy access to all of it, as well as a tranquil escape within our walls. Thank you for sharing your experience with us. We must apologize if you were not completely pleased in all ways with your Heavenly bedding. It would be our pleasure to welcome you back again to The Westin Orlando Universal Boulevard.
"Bathroom Locks Broken, Doors Jammed"
in an open space like Orlando, Parking is too expensive, its shameGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It is disappointing to learn your experience was not what you hoped it would be. We hope our guests reach out to us with all concerns they may have during their stay and it appears we did not have the opportunity to address any issues you may have encountered, when it would have mattered most. While we do charge for parking, we apologize if our fees were cause for inconvenience. We hope to provide a safe and secure environment for our guests with our gated parking garage. It is our hope to be able to welcome you back for the refreshing stay you deserve.
"good area with lots of restaurants & attractions"
Everything was good. Good food and helpful & friendly staff.Genuine Hotels.com guest review
"Would stay again!"
Loved this hotel!! Me and my husband would def. stay again. I always am so picky when it comes to hotels and this was was great. Very clean love the pool and the front desk were really nice. The room was awesome they sold me on the bed... Def buying a westin mattress :-))) 5 min awy from point Orlando which is great place to hang out and walk around […] and dine. Read moreGenuine Hotels.com guest review
"Nice and close to everything"
Comfortable and close to everything, parking was expensive, but very friendly staffGenuine Hotels.com guest review
"Relaxing hotel with a pool"
We spent two nights in Westin while visiting Disney parks and really liked it. We were really enjoying its peaceful atmosphere. The staff was friendly and helpful. The bar area was very helpful for having a quick breakfast or a cup of coffee with a pastry. Kids liked to play ping pong and swim in a relaxing and clean pool.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard It’s wonderful to hear how refreshing and enjoyable your family’s recent stay was at The Westin Orlando Universal Boulevard. Reading that our associates and amenities fully impressed you is something that is very important to us. We will be certain to share your recommendations with our management team. It is our hope that we can welcome you back for another great stay very soon. Thank you for your review. Be well.
"Sent my mother for a weekend stay"
Mom went and stayed in hotel with plans to just stay a night so she can go to parks with nephew. I guess she loved it so much they decided to just spend the day at the hotel and relax. They loved it and the service you provided.Genuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you so much for letting us know about your Mother’s experience at The Westin Orlando Universal Boulevard. It is wonderful to read that she enjoyed herself so thoroughly that she chose to stay and relax for the day poolside. We hope she will return for another stay soon and that you will join her!
"nice hotel, too formal, far from everything"
normal, the assistance not well organized. they call taxi that are not taxi (limo) with not necessary highest priceGenuine Expedia guest review
Response by The Westin Orlando Universal Boulevard Thank you for choosing to stay at The Westin Orlando Universal Boulevard. We are glad to know you enjoyed your guest room accommodations yet we can’t help but feel disappointed by the comments you have made regarding our associates’ service. We believe that a strong commitment to exceptional customer relations is imperative and will be sure to share your feedback with everyone here. It is our hope that you will consider staying with us again so that we can fully impress you with all that we have to offer.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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