All hotels in Orlando, Florida, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here9501 Universal Blvd, Orlando, FL, 32819, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 363 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.2
5.0 / 5Outstanding
"YOu couldn't as for anywhere better.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was amazing and so was the entire stay... I'll be back...
Genuine Hotels.com guest review
3 night business trip Aug 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed 3 nights, and I was very happy! The hotel was clean and beautiful. The staff was so friendly and helpful. At checkin I told the staff I needed a microwave to warm up my baby's milk and they upgraded me for free. I found that so helpful and I was very grateful. Be aware of the hotel fees, parking fees, and even wifi fees...but it was worth it. The rooms were beautiful and the view from almost any room is spectacular. We could see the disney fireworks from our balcony. I give it 5 out of 5.
Genuine Hotels.com guest review
3 night trip Aug 6, 2014
Cristina
US
5.0 / 5Outstanding
"So relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only planned on staying one day but the beds and service were so stupid awesome we stayed an extra night. Too bad 5 stars is the max because this is an 11. See you soon Westin Orlando.
Genuine Hotels.com guest review
1 night trip Aug 8, 2014
Corey
US
5.0 / 5Outstanding
"The terrible valet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The valet tried to steer me to the Convention center for tickets to Universal Studios They were actually more expenses than I would've paid at the front gate. Good thing I check with my smart phone! It seemed like he got a cut of the proceeds!
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
US
4.0 / 5Excellent
"Nice but the middle of nowhere"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
You need a vehicle to get anywhere and parking is minimum of $16/day.
Genuine Hotels.com guest review
1 night trip Aug 3, 2014
A Traveler
US
4.0 / 5Excellent
"Great Service, But You Pay For It"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Don't expect to have anything complimentary in your stay. Arriving, I realized that it would 17 dollars (A NIGHT) for parking. If I had wanted to do any work on my trip I would have had to pay 15 dollars for 24 hour internet service. I was severely disappointed. While the staff was implacable and courteous, it was frustrating to realize all of the extra money I had to spend. There is no complimentary breakfast and nothing is free. I understand hotels need to make money off of their services, but for what I was paying for the room, I would have liked free wifi or discounted parking. Just expect to spend extra for the service.
Genuine Expedia guest review
Other trip Aug 4, 2014
Brenna
US
4.0 / 5Excellent
"Great for the convention center"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was a very clean and updated hotel across the street from the convention center. The only thing that I disliked was the lack of a shuttle service to/from the convention center. Due to its location, a lot of visitors are staying at the hotel due to the convention center. A shuttle service, even for a small charge, is needed. The internet fees are also a little too high for the speed that is provided.
Genuine Expedia guest review
Other trip Jul 22, 2014
Chip
US
5.0 / 5Outstanding
"Nice hotel, close to the convention centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice rooms, great for a longer stay with a kitchenette, lounge and dining table in our room. Not too far from the amusement parks. Friendly and helpful staff
Genuine Expedia guest review
Other trip Jul 22, 2014
Pamela
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I want to go again. I had a great rate. Keep it up Hotels.com
Genuine Hotels.com guest review
4 night trip Jul 10, 2014
Edward King
US
4.0 / 5Excellent
"Nice Hotel!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel at at good nightly rate.
Genuine Hotels.com guest review
1 night business trip Jul 8, 2014
Brad
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
loved the full kitchen
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
Sara
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel was clean, good service, nice bar, pool and nice view, bed was very comfortable. We will definitely stay there again
Genuine Hotels.com guest review
2 night romance trip Jun 26, 2014
A Traveler
US
4.0 / 5Excellent
"very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Attended a 4 day conference at Orange County Convention Center. It's a very long walk (about 20 minutes) but do-able from this hotel. The hotel is very comfortable, however be advised there is absolutely NOTHING nearby so if you are traveling here - you will either need to rent a car, or be satisfied with the hotel food - which was pretty good. I opted to not have room service, and was rewarded with a $5 nightly gift which I used for dining at the hotel. When my in-room coffee maker (Starbucks coffee!) broke one morning, they sent me up a free pot of coffee (and I had just asked to get a replacement coffee maker). Overall, the service was Excellent, the bedding and room was so comfortable, I just felt very well taken care of here.
Genuine Expedia guest review
Other trip Jun 27, 2014
Tina
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great except the televisions never worked! We had sound, but no picture.
Genuine Hotels.com guest review
5 night trip Jun 16, 2014
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Easy check in.. nice room.. comfy bed.. great pool and poolside bar.. good food at restaurant.. everything very pleasing and accomodating.
Genuine Expedia guest review
Other trip Jun 23, 2014
Mich
US
5.0 / 5Outstanding
"nice hotel. would definitely stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
only stayed one night but was very nice .Everyone was very kind and helpful.
Genuine Expedia guest review
Other trip Jun 11, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was very nice, pool was great, my room was musty and damp.
Genuine Hotels.com guest review
4 night trip May 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Sparkling clean, quite and relaxing atmosphere."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fully enjoyed my stay at the Westin hotel again. It was like mini vacation.
Genuine Expedia guest review
Other trip Jun 1, 2014
Truewise
US
3.0 / 5Good
"Not a convention Hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Although the Westin is close to parts of the Orlando Convention center. It is only close to the less used North wing. The walk to the more commonly used South wing is about 1.5 miles. The staff was not particularly helpful to attendees or to the shuttle buses hired for the event and forced participants to wait for buses in the busy street in front of hotel. The services of the hotel were adequate but below par for what I would expect from a Westin. Closer, cheaper hotels abound in International Avenue where most of the restaurants are located. This hotel is more suited to guests that are going to Universal parks and not to convention meetings except for the few meetings that take place in the North wing. The price was exhorbitant for such an average hotel in a sub optimal location
Genuine Expedia guest review
Other trip May 29, 2014
Ray
US
3.0 / 5Good
"Okay hotel, I expected more"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was okay, I was disappointed with the staff. I think they can definitely do better when it comes to customer service. I think Brittney from the reception area was amazing and helpful. However, the Westin team has a lot of space for improvement in regard to the way they treat their costumers.
Genuine Expedia guest review
Other trip May 27, 2014
VTN
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Self parking is very far from hotel lobby room elevators. Constant problem with room key working to open garage gate to self park. I was told self parking cost $16.00, but no one mentioned its actually $16.00 plus tax.
Genuine Hotels.com guest review
1 night trip May 23, 2014
Sabrina
US
4.0 / 5Excellent
"Better for Business"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Lovely hotel, very nice suite type rooms. It is right across the convention center and would be perfect for business. For families looking to vacation, there might be better options. But everything was really nice, kind staff!
Genuine Hotels.com guest review
1 night trip May 23, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
this hotel is convenient to the convention center. but if you do not have a car, there is no shuttle service or close by amenities. there is only one restaurant in the hotel.
Genuine Expedia guest review
Other trip May 22, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Food was good in restaurant
Genuine Hotels.com guest review
5 night business trip May 15, 2014
A Traveler
US
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice stay with a nice room with some minor wear. However, ridiculous $16 parking fee and $15 internet connection fee for 24 hours. I get these each for free at a hotel that costs less than half of this one. I've always maintained that the more you pay the less you get at hotels...
Genuine Hotels.com guest review
1 night business trip May 11, 2014
Kevin
US
5.0 / 5Outstanding
"Excellent stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great.....very relaxing and quiet......not the best choice for kids
Genuine Hotels.com guest review
1 night family trip May 10, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beautiful hotel - fantastic pool - superb bar and restaurant area. Would stay again in a heartbeat.
Genuine Hotels.com guest review
1 night trip May 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice location - centrally located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel with beautiful pool area, cordial staff, and good central access to most all attractions and area restaurants/attractions.
Genuine Expedia guest review
Other trip Apr 28, 2014
A Traveler
US
4.0 / 5Excellent
"nice place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the hotel, rooms, and staff were nice. check in and out were a breeze...and we were happy with the location and overall experience...would stay here again on our next Orlando trip.
Genuine Hotels.com guest review
1 night romance trip Apr 18, 2014
David
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The beds were AMAZING,i haven't slept that good in along time. The staff wea always ao nice. I would stay there again for sure.
Genuine Hotels.com guest review
4 night family trip Apr 16, 2014
nicki
US
5.0 / 5Outstanding
"Very nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great customer service and very nice rooms. Comfortable bed and pillows. We' ll definitely be back!
Genuine Expedia guest review
Other trip Apr 20, 2014
Lisa
US
5.0 / 5Outstanding
"Outstanding quality!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I usually stay at the Westin diplomat in Hollywood. So when I booked my 2 day stay Father and daughter disney getaway. I thought it would be ok. Little did I know it exceeded my expectations. Rooms were very spacious and most important clean. Staff could not do enough to help Us. They were friendly from start to finish. While not as glitzy as the westin diplomat it is just as good. I would highly recommend a stay here!!
Genuine Expedia guest review
Other trip Apr 18, 2014
sourh floridian
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great friendly staff. we will definately come back
Genuine Hotels.com guest review
1 night romance trip Apr 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Easy distance from everything we needed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Such a pleasure to relax here after a hot, busy day.
Genuine Expedia guest review
Other trip Apr 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Spring Break 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was attentive to my family needs and very professional.
Genuine Hotels.com guest review
1 night family trip Apr 2, 2014
Payne
US
5.0 / 5Outstanding
"Could not ask for Better."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Will stay here again and again.
Genuine Hotels.com guest review
4 night business trip Mar 30, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed one night and the room was clean. Beds were nice and the room had a flat screen. Overall I liked the location. It was a bit of the busy area across the street from the convention center. I would definitely stay here again.
Genuine Hotels.com guest review
1 night family trip Mar 30, 2014
Ever
US
3.0 / 5Good
"Good service, OK price, needs a bit of a make over"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
The staff were very nice. In fact they enhanced the experience. The location was OK, but you need a car or taxi to get anywhere. Also it's near the convention center and when they have multiple events, the traffic is down right awful. I did experience that problem. The lobby was fine. The rooms were just ok. There was a kool-aid looking strain on the floor. I stepped on a bobby pin in bare feet. (I don't use bobby pins so it wasn't mine) The faucets on the shower was falling apart. All in all it was OK. I would say don't stay here, but I would not be in a hurry to rush back either.
Genuine Hotels.com guest review
3 night business trip Mar 21, 2014
Andy
US
5.0 / 5Outstanding
"Perfect Staycation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was absolutely stoked when I found this 4 star hotel for such a great price!! We were just visiting Orlando from Tampa for the weekend with our two kids so of course did not want to spend alot but also did not want to stay in any place below our standards. Plus my boyfriend is very picky!!! The room we got at first was too small but they upgraded us for free and the room was spacious and had an nice view from the balcony. We were located in a great spot, just around the corner from everything! I even became a member with the hotel and can't wait to go back!
Genuine Hotels.com guest review
2 night family trip Mar 14, 2014
Marissa
US
5.0 / 5Outstanding
"Thank you"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Brandon upgraded us to an amazing suite. We appreciate the excellent service and will always choose westin. Thank you
Genuine Hotels.com guest review
1 night business trip Mar 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay and everything was excellent. Downside is the charge for parking.
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was actually my second stay here and I love my stay every time staff is very friendly, check in fast and easy, amazing view, and the price is unbeatable
Genuine Hotels.com guest review
1 night family trip Mar 16, 2014
A Traveler
US
3.0 / 5Good
"Should be a Sheraton, not a Westin"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel with the usual amenities. Once I entered my room, I felt like I was in a Sheraton. The room is not up to Westin quality standards that I have seen at other Westins. I usually complain about the shower and the mattress. In this case, mattress was very comfortable and the shower had enough pressure. The room was small and the furniture was cheap looking like a Sheraton.
Genuine Expedia guest review
Other trip Mar 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Had a wonderful stay while on a quick vacation with family. The comfort of our room had us extremely tempted to stay another night.
Genuine Hotels.com guest review
1 night family trip Mar 14, 2014
Lori
US
5.0 / 5Outstanding
"Beautiful resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was such a wonderful experience! Clean rooms and beautiful views we were on the 11th floor with and absolutely beautiful view of the pool! The only thing I would wish they had was a jacuzzi because they had the most awesome rain fall shower. that would be the only thing besides that well worth it!
Genuine Hotels.com guest review
2 night romance trip Feb 28, 2014
A Traveler
US
5.0 / 5Outstanding
"A really nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The staff is wonderful. The place has a wonderful hot tub, a nice pool and great clean rooms. It is everything I am looking for in a hotel.
Genuine Hotels.com guest review
3 night business trip Feb 28, 2014
Jefferson
US
5.0 / 5Outstanding
"Great hotel, love it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent 5 days and felt very safe for me and my kids, we spent most of the time by this pool.
Genuine Expedia guest review
Other trip Mar 12, 2014
A Traveler
US
5.0 / 5Outstanding
"westin weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Perfect hotel, really. Just dont know about the parking garage. Not user friendly
Genuine Hotels.com guest review
1 night trip with friends Mar 8, 2014
pat
US
2.0 / 5Fair
"Pay for internet? Who makes you do that anymore?"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was ok. Nothing to write home about. Hard to believe that they charge $15 for internet. I will not return
Genuine Expedia guest review
Other trip Mar 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was very nice. I enjoyed everything. Hotel employees were very nice and made me feel welcome.
Genuine Expedia guest review
Other trip Mar 10, 2014
Lorraine
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews