Hotel was clean and the staff was very friendly and helpful. It's in a great location and worth the price. I definitely will stay here again.Genuine Expedia guest review
"Close to the assist living for my Aunt's birthday,"
ladies in hall cleaning the rooms were very friendly. Lady working the bar was very attentive. Ladies working breakfast not so much. I went up to get more water, had to go up and get hot sauce from bar and got ketchup from next table no waitress ever asked me if I wanted anything.Genuine Hotels.com guest review
"Close to restaurants/mall"
Our stay was average with disappointment in the pool/spa area. The whirlpool was broken and dirty and the pool very small and with two families already in it, there really was no room to just relax.Genuine Hotels.com guest review
Over charged for my room. Tried to charge me again for the stay twice. For a Hilton, didn't have anything to do inside or outside. Small pool and broken hot tub. Will Never stay there againGenuine Hotels.com guest review
Very clean & comfortable rooms; we would definitely stay here again.Genuine Expedia guest review
It was very delightfulGenuine Hotels.com guest review
Everything about our stay was perfect...from the warm cookies when we were checking in, to the water feature in the lobby that my son couldn't keep his hand off of :), to the cleanliness of the room, to the pool, to the price of the room service ($3.95 for a piece of cheesecake, delivered!), to the price of the morning "cook to order" all-u-can-eat […] breakfast ($7.95 per adult, 12 and under eat free)....It was awesome! We were in town for a soccer tournament and it's so convenient to everything (Hanes Mall, BBT Soccer Park, Eating...). Definitely would stay here again, the staff was wonderful. Read moreGenuine Hotels.com guest review
"Hilton Garden Inn in Winston Salem"
This was our second stay at The Hilton Garden Inn in Winston Salem and I would definitely stay again. the cleanliness of the room and hotel was above the norm. Also, enjoyed having breakfast at the hotel. IGenuine Hotels.com guest review
Complimentary breakfast featured an omlet station where a staff member cooked your omlet to your specifications and plated grits, sausage or bacon as you requested. Confusing at first until you saw someone else do it.Genuine Expedia guest review
I deinitely will be back to stay at this hotel when I visit Winston in the spring.Genuine Expedia guest review
"One night stay"
Very nice, clean hotel. Staff was a little slow with responding to request, but nice. Maybe they were short staffed for the evening.Genuine Expedia guest review
We've stayed at several Hilton Garden Inns because they're reliable, comfortable beds, include a refrigerator & microwave, and we get Hilton Honors points. They're clean and modern though lack quaintness or charm...and sometimes you want that when you're traveling so you look for an independent B & B.Genuine Hotels.com guest review
HVAC not working properly. No one on the property to fix the problem. Unit constantly blows hot and cold air at full speed regardless of the setting. No offer to move to another room or call someone offsite to look into the problem.Genuine Hotels.com guest review
"Good not great"
This hotel was probably the best in the area but still not awesome. The sheets were extremely thin and there was no hot water in the morning (just tepid). The a/c and heat system is terrible. It constantly blows, it's either blowing hot air or cold air, like it is constantly seeking the temperature you set it on. This results in an extremely dry room […] and you wake up feeling gross. I ended up turning the whole thing off because that was the only way to make it stop blowing on us while we slept. Read moreGenuine Hotels.com guest review
"Enjoyed our stay"
This hotel is out of the way. Off the highway and not a lot of traffic to it. However, the first entrance to the hotel is at an angle that makes it nearly impossible to maneuver so go to another light and turn to get in, and the parking needs improvement.Genuine Expedia guest review
"Better than average weekend stay"
Better than average hotel, close to interstate and great shopping/dining venues.Genuine Hotels.com guest review
"Hilton Garden Inn/Hanes Mall in Winston, Salem, NC"
I have mixed reviews about this hotel. The hotel desk clerks (both night and day) were not very friendly or forthcoming with information. I dont drive so I depend on information from them about getting around the area and restaurants that deliver to the hotel. They answered my questions, but gave me the impression that they did not want to be bothered. […] On the other hand the hotel room cleaning staff were friendly, polite and courteous. My room was clean and comfortable (nothing outstanding for the price though). The hotel amenities were acceptable, although I wish the indoor pool area was open 24 hours like the fitness room and the computer room. Also, I was not told about the bed and breakfast feature of the Hilton when I called to make reservations. I would recommend this hotel because it was clean and comfortable. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Hotel was comfortable and very accommodating. Staff took care of all of our needs and I would recommend this hotel. Our room seemed stuffy and we could not get it to cool down quickly but this did not hender our stay.Genuine Expedia guest review
"Book with Care"
Arrived at hotel and told that "we only have a smoking room left". This hotel, only a few months old, is full of rooms marked Non-smoking, but that appear to really be chain-smoking. Double doses of antihistimines helped...but for what they are charging, this shouldn't be an issue.Genuine Expedia guest review
"Hidden Secret in Winston-Salem"
This is a well run and well kept hotel. It is easy on and off of I-40 and tucked in the newer shopping area of Winston-Salem. It is also located a few minutes from the Forsyth Medical Center. In all, it's a terrific deal and well worth staying here. They even have room service that includes a bowl of soup and a killer grilled cheese, for those who want […] something "from home". I was only planning on staying one night but then opted for a second rather than arrive home tired and hairyed. Try it ...I think you'll agree!! Read moreGenuine Expedia guest review
We have stayed at the marriott in winston-salem and nothing compares to the Hilton in winston-salem. they treated us with kind and in a professional manner. I will never stay anywhere else but at this location and hotelGenuine Hotels.com guest review
"IT WAS OK"
My only dislike was that they did not have the room ready for us. the rooms were not together. But after that the stay was fine.Genuine Expedia guest review
"Outstanding service and great atmosphere."
Very welcoming staff who couldn't have been better.Food is very good and rooms are spacious and clean. Very comfortable beds! Surrounding area is being built up but this does not interfere with the comfort of the stay. Hotel convenient for an array of shops.Genuine Hotels.com guest review
average hotel in middle of building development not really a finished area. Bed and food good thoughGenuine Hotels.com guest review
07/28/14 Althea R Georgia, United States
Enjoyed the beautiful room and lounge at the Hilton Garden Inn in Winston Salem. Very clean, friendly staff and Quiet Rooms. I would stay there for not only business trips but trip of leisure as well. I love the fact that they add in vanity items such as makeup remover and other amenities.
"No Silverware, No Service....Problem"
07/28/14 Eric H Grand Rapids, United States
Ignored while trying to get some breakfast. Waitress didn't offer any silverware and never asked to take my order. After waiting for 10 minutes I simply couldn't wait any longer. Bathroom not cleaned properly. Went to the front desk and waited 5 minutes to get any "help" b/c the front desk clerk was on her cell phone texting or doing whatever......Poor service from a few staff members
"Not a good Stay!"
07/25/14 Ron M Charles Town, West Virginia, United States
I keep going to HGI's and having the same bad experiences. This one had a few extras. No shampoo or coffee in my room , but that's the small stuff. Both my guest and I got very sick within minutes of eating chicken from the grill and service only began once I chased someone down. She provided great service thereafter considering it was one person for food and bar. The bed worked correctly this time but I hate the air beds as many of them don't fill and you wake with a sore back from sleeping in a sink hole. Worst of all, I used the gym 2x in 24 hrs and it was 82* with 0 AC. They were aware of it and 2 people told me they ordered parts. Don't care about part but expect to use the gym without it feeling like a sauna. They can buy a $10 fan to cool it off. I hate writing bad reviews. I'm a Hilton fan but this was a disappointing stay.
"Hilton Garden Inn Winston-Salem NC"
07/25/14 Keith C Santa Monica, CA, United States
As good or better than any reasonably priced business class hotel. Great food from efficient room service at a modest price, friendly and helpful front desk staff and a friendly bartender, but drinks too expensive. Air Conditioning a little difficult to balance, but they have coin op laundry which is a big plus, and plenty of parking in the back lot. Room keys didn't always work, but they were quick to replace them.
"Beds are horrible"
07/24/14 Cindy W Boston, United States
We were there for a masters track meet. My bed was horrible. One side was a rock and the other a sink hole. Apparently there are firmness dials buried under the sheets, that I found out about when we were leaving. There is no complimentary breakfast and the discounted rates are high considering what you are getting... an average room and bath.
07/23/14 Richard W Yuma, United States
also, the temperature control setting would not go below 68 degrees, and the actual temperature with the thermastat set at 68 degrees was almost always 70 or 71 degrees or warmer. The window did not open.
I have visited this hotel on many occasions over the last 2 yrs for business. The hotel is clean , comfortable and quiet. In fact, the hotel is very warm and homey. The breakfast is wonderful and always fresh. The one nice thing that I enjoy is the pool and exercise room. AS far as the front desk employees they are awesome. They remember previous customers, especially business travelers. The area is very nice and there is a mall very close to the hotel. In addition, plenty of places to eat or you can eat in the HGI dining room. I plan on staying at this hotel again when I travel to the area.
"Intrusive Night Stay"
07/14/14 Renee H University Heights, United States
I was awoken from a deep sleep to have someone entering my room-twice in the same night. I thought I was hearing something and then if I hadn't had the inside security latch done, they would have been in my room. It was so intrusive and uncomfortable to have this happen. I did not feel safe at all and had a restless night sleep. I had to ask for resolution at the front desk, which is not the customer experience I would expect from a Hilton. Overall very disappointed with the way this hotel handled the situation and word of safety to other travelers-always latch your inside room security bar!
"Quick Stay to Visit Area"
07/12/14 Todd M Cincinnati, United States
Hotel was very comfortable after a long day in the car. Room was clean and staff very friendly. Also used the pool and hot tub area. Both were very clean. Would recommend this hotel for business or leisure.
"Great Hotel with amazing staff"
07/06/14 Jennifer W Willoughby, United States
Tracy makes the stay absolutely amazing!!!! The hotel is very nice, but as a business traveler you appreciate those that make you feel at home. The hotel is very well maintained and they are always updating something every time I stay there.
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