"Fix the thermostat !"
The thermostat in my room was completely unresponsive to inputs from me. It just kept on blasting cold air despite repeated, and I mean repeated, attempts to moderate the temperature. The room was like the proverbial meat locker.Genuine Expedia guest review
"Loved This Property"
Everything about this property was outstanding. The only issue was the dryer in the laundry was out of order and I didn't know until I had already washed my clothes as it was not marked out-of-order. I had to go to a laundry nearby to dry my clothes. Also, even though I had prepaid through Hotels.com, my credit card was charged for a night when I checked […] out, which I didn't realize until later that day. When I called the property to find out why I had been charged, the Manager told me it was because the credit card used by Hotels.com had been declined and their system just charged my card since it was on file for incidentals. I had to have the Manager contact my bank, I had to contact my bank and go through an undoing process that I really didn't have time for. Disappointed in Hotels.com for that. Property was great, though. Would definitely stay there again! Read moreGenuine Hotels.com guest review
"Not any place better to stay for the money"
Average hotel in terms of room and amenities, however the included full restaurant quality breakfast, customer service and interest in pleasing the guests that we experienced was certainly out of the ordinary. Great place to stay. Looking forward to going back.Genuine Expedia guest review
"Youth Event at LJVM Aquire the Fire"
The hotel was awesome. It was clean and looked new, very well kept. The breakfast crew was wonderful, smiling and friendly. Great way to start a long day.Genuine Hotels.com guest review
"Even When Someone Else Tries to Make Your Stay Bad"
The front desk staff was very helpful and even offered to pay for my dinner when someone set off the doorbell in my ADA equipped room in the middle of the night.Genuine Expedia guest review
There is an indoor pool at this hotel.Genuine Hotels.com guest review
"We had to leave due to a party causing problems!!!"
We chose this hotel cause we wanted a nice stay before an all day hospital visit for our son We had just put him to bed and or grandson to bed and the alarm was pulled by someone who was partying at the hotel. The alarm was broken and kept going off and I demanded to be moved to another hotel. Our son has Aspregers and was very scared.Genuine Hotels.com guest review
"Great hotel for family and business travel."
Location, cleanliness and general experience was excellent. The staff could not be more pleasant and helpful. Highly recommended.Genuine Expedia guest review
food good, room clean, service okay,Genuine Hotels.com guest review
The mattresses were extremely uncomfortable! The felt like thick plastic bags with a little padding that you could change the height, but they still felt the same. Uncomfortable! I'm giving the lowest overall rating because of how bad the mattresses were!Genuine Hotels.com guest review
Great hotel and near Wake Forest, I enjoyed the friendly service.Genuine Expedia guest review
"Great hotel for shoppers"
Hotel staff very friendly and professional. The hotel was very clean and quiet even with a family reunion group and wedding event.Genuine Expedia guest review
I enjoyed my stay here. Room was very comfortable and quiet.Genuine Hotels.com guest review
Everything was very good, but next time we will stay at a place where breakfast is included. The cost mounted up with seven of us.Genuine Hotels.com guest review
"Great location, great facilities for families"
Overall my family and I were pleased with this Hilton. The staff was friendly and accommodated our needs as we were traveling with our 1 & 2 year old.Genuine Expedia guest review
"Clean and Nice"
I loved this place, except for one peeve -- AFTER I ate breakfast at the breakfast bar, they gave me the bill...every one of the other 5 hotels I stayed at on this trip provided breakfast complimentarily. The charge was nominal but that should be part of the rate, not separate in my opinion. Otherwise, the room and hotel are superb.Genuine Hotels.com guest review
Hotel was clean and the staff was very friendly and helpful. It's in a great location and worth the price. I definitely will stay here again.Genuine Expedia guest review
"Close to the assist living for my Aunt's birthday,"
ladies in hall cleaning the rooms were very friendly. Lady working the bar was very attentive. Ladies working breakfast not so much. I went up to get more water, had to go up and get hot sauce from bar and got ketchup from next table no waitress ever asked me if I wanted anything.Genuine Hotels.com guest review
"Close to restaurants/mall"
Our stay was average with disappointment in the pool/spa area. The whirlpool was broken and dirty and the pool very small and with two families already in it, there really was no room to just relax.Genuine Hotels.com guest review
Over charged for my room. Tried to charge me again for the stay twice. For a Hilton, didn't have anything to do inside or outside. Small pool and broken hot tub. Will Never stay there againGenuine Hotels.com guest review
Very clean & comfortable rooms; we would definitely stay here again.Genuine Expedia guest review
It was very delightfulGenuine Hotels.com guest review
Everything about our stay was perfect...from the warm cookies when we were checking in, to the water feature in the lobby that my son couldn't keep his hand off of :), to the cleanliness of the room, to the pool, to the price of the room service ($3.95 for a piece of cheesecake, delivered!), to the price of the morning "cook to order" all-u-can-eat […] breakfast ($7.95 per adult, 12 and under eat free)....It was awesome! We were in town for a soccer tournament and it's so convenient to everything (Hanes Mall, BBT Soccer Park, Eating...). Definitely would stay here again, the staff was wonderful. Read moreGenuine Hotels.com guest review
"Hilton Garden Inn in Winston Salem"
This was our second stay at The Hilton Garden Inn in Winston Salem and I would definitely stay again. the cleanliness of the room and hotel was above the norm. Also, enjoyed having breakfast at the hotel. IGenuine Hotels.com guest review
Complimentary breakfast featured an omlet station where a staff member cooked your omlet to your specifications and plated grits, sausage or bacon as you requested. Confusing at first until you saw someone else do it.Genuine Expedia guest review
I deinitely will be back to stay at this hotel when I visit Winston in the spring.Genuine Expedia guest review
"One night stay"
Very nice, clean hotel. Staff was a little slow with responding to request, but nice. Maybe they were short staffed for the evening.Genuine Expedia guest review
"Will Not Be Back"
Nice from the exterior, very low budget on the inside, rooms resembled a days inn The food and service during the morning breakfast was excellentGenuine Hotels.com guest review
Great stay in Winston Salem on our way back from Myrtle Beach to Ontario. Near great shopping. There is a great restaurat near by called the Village Tavern, great food and service.Genuine Hotels.com guest review
"Outstanding service and great atmosphere."
Very welcoming staff who couldn't have been better.Food is very good and rooms are spacious and clean. Very comfortable beds! Surrounding area is being built up but this does not interfere with the comfort of the stay. Hotel convenient for an array of shops.Genuine Hotels.com guest review
average hotel in middle of building development not really a finished area. Bed and food good thoughGenuine Hotels.com guest review
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