Over charged for my room. Tried to charge me again for the stay twice. For a Hilton, didn't have anything to do inside or outside. Small pool and broken hot tub. Will Never stay there againGenuine Hotels.com guest review
Very clean & comfortable rooms; we would definitely stay here again.Genuine Expedia guest review
It was very delightfulGenuine Hotels.com guest review
Everything about our stay was perfect...from the warm cookies when we were checking in, to the water feature in the lobby that my son couldn't keep his hand off of :), to the cleanliness of the room, to the pool, to the price of the room service ($3.95 for a piece of cheesecake, delivered!), to the price of the morning "cook to order" all-u-can-eat […] breakfast ($7.95 per adult, 12 and under eat free)....It was awesome! We were in town for a soccer tournament and it's so convenient to everything (Hanes Mall, BBT Soccer Park, Eating...). Definitely would stay here again, the staff was wonderful. Read moreGenuine Hotels.com guest review
"Hilton Garden Inn in Winston Salem"
This was our second stay at The Hilton Garden Inn in Winston Salem and I would definitely stay again. the cleanliness of the room and hotel was above the norm. Also, enjoyed having breakfast at the hotel. IGenuine Hotels.com guest review
Complimentary breakfast featured an omlet station where a staff member cooked your omlet to your specifications and plated grits, sausage or bacon as you requested. Confusing at first until you saw someone else do it.Genuine Expedia guest review
I deinitely will be back to stay at this hotel when I visit Winston in the spring.Genuine Expedia guest review
"One night stay"
Very nice, clean hotel. Staff was a little slow with responding to request, but nice. Maybe they were short staffed for the evening.Genuine Expedia guest review
We've stayed at several Hilton Garden Inns because they're reliable, comfortable beds, include a refrigerator & microwave, and we get Hilton Honors points. They're clean and modern though lack quaintness or charm...and sometimes you want that when you're traveling so you look for an independent B & B.Genuine Hotels.com guest review
HVAC not working properly. No one on the property to fix the problem. Unit constantly blows hot and cold air at full speed regardless of the setting. No offer to move to another room or call someone offsite to look into the problem.Genuine Hotels.com guest review
"Good not great"
This hotel was probably the best in the area but still not awesome. The sheets were extremely thin and there was no hot water in the morning (just tepid). The a/c and heat system is terrible. It constantly blows, it's either blowing hot air or cold air, like it is constantly seeking the temperature you set it on. This results in an extremely dry room […] and you wake up feeling gross. I ended up turning the whole thing off because that was the only way to make it stop blowing on us while we slept. Read moreGenuine Hotels.com guest review
"Enjoyed our stay"
This hotel is out of the way. Off the highway and not a lot of traffic to it. However, the first entrance to the hotel is at an angle that makes it nearly impossible to maneuver so go to another light and turn to get in, and the parking needs improvement.Genuine Expedia guest review
"Better than average weekend stay"
Better than average hotel, close to interstate and great shopping/dining venues.Genuine Hotels.com guest review
"Hilton Garden Inn/Hanes Mall in Winston, Salem, NC"
I have mixed reviews about this hotel. The hotel desk clerks (both night and day) were not very friendly or forthcoming with information. I dont drive so I depend on information from them about getting around the area and restaurants that deliver to the hotel. They answered my questions, but gave me the impression that they did not want to be bothered. […] On the other hand the hotel room cleaning staff were friendly, polite and courteous. My room was clean and comfortable (nothing outstanding for the price though). The hotel amenities were acceptable, although I wish the indoor pool area was open 24 hours like the fitness room and the computer room. Also, I was not told about the bed and breakfast feature of the Hilton when I called to make reservations. I would recommend this hotel because it was clean and comfortable. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Hotel was comfortable and very accommodating. Staff took care of all of our needs and I would recommend this hotel. Our room seemed stuffy and we could not get it to cool down quickly but this did not hender our stay.Genuine Expedia guest review
"Book with Care"
Arrived at hotel and told that "we only have a smoking room left". This hotel, only a few months old, is full of rooms marked Non-smoking, but that appear to really be chain-smoking. Double doses of antihistimines helped...but for what they are charging, this shouldn't be an issue.Genuine Expedia guest review
"Hidden Secret in Winston-Salem"
This is a well run and well kept hotel. It is easy on and off of I-40 and tucked in the newer shopping area of Winston-Salem. It is also located a few minutes from the Forsyth Medical Center. In all, it's a terrific deal and well worth staying here. They even have room service that includes a bowl of soup and a killer grilled cheese, for those who want […] something "from home". I was only planning on staying one night but then opted for a second rather than arrive home tired and hairyed. Try it ...I think you'll agree!! Read moreGenuine Expedia guest review
We have stayed at the marriott in winston-salem and nothing compares to the Hilton in winston-salem. they treated us with kind and in a professional manner. I will never stay anywhere else but at this location and hotelGenuine Hotels.com guest review
"IT WAS OK"
My only dislike was that they did not have the room ready for us. the rooms were not together. But after that the stay was fine.Genuine Expedia guest review
"Outstanding service and great atmosphere."
Very welcoming staff who couldn't have been better.Food is very good and rooms are spacious and clean. Very comfortable beds! Surrounding area is being built up but this does not interfere with the comfort of the stay. Hotel convenient for an array of shops.Genuine Hotels.com guest review
average hotel in middle of building development not really a finished area. Bed and food good thoughGenuine Hotels.com guest review
"Quick Stay to Visit Area"
07/12/14 Todd M Cincinnati, United States
Hotel was very comfortable after a long day in the car. Room was clean and staff very friendly. Also used the pool and hot tub area. Both were very clean. Would recommend this hotel for business or leisure.
"Great Hotel with amazing staff"
07/06/14 Jennifer W Willoughby, United States
Tracy makes the stay absolutely amazing!!!! The hotel is very nice, but as a business traveler you appreciate those that make you feel at home. The hotel is very well maintained and they are always updating something every time I stay there.
07/05/14 Cynthia B Winston-Salem, United States
The facility is very well appointed and clean. It is centrally located and easy to get to from the highway as well as offering ease of access for local travel. The staff is extremely friendly and helpful. The stay was quite pleasant.
06/28/14 Kelly M North Charleston, South Carolina
I recommend this hotel if you can afford it. It is clean, the staff are kind, and the amenities seemed to be kept up nicely. Room service isn't incredibly expensive if you aren't feeling up to going out. The pool was taken care of, as well as the fitness room. The beds have adjustable firmness or softness. The shower is HUGE, which was wonderful. Parking is all pretty close to the building. Breakfast isn't complimentary, but you can get all-you-can-eat for $8. We didn't try it, but it looked pretty good. Nearby are three restaurants in the immediate parking lot. Chedder's, Brixx, and Firebirds. We only went to Firebirds, but enjoyed it thoroughly. Just down the road a couple minutes are several other popular restaurants. This is also only 5 minutes from I-40. So you have easy access. Each room comes with a mini fridge, microwave, and coffee pot. Surprisingly, the Keurig cups they provide are pretty powerful. It was nice to wake up to a decent cup of coffee. They also have a coffee bar in the lobby. Though it was nice, I was surprised about the pricing. I'm assuming it had a lot to do with location. If you have the money, stay here.
06/21/14 grandmathreet Killbuck,Oh
The room was well furnished including frig and microwave. The bed had a very comfy mattress, I did not care for the coverlet, heavy and kept sliding off. Took a few minutes to get the shower on, but there was plenty of hot water and towels. The complimentary full breakfast had many items to choose from or you could get a made to order omelet. Overall it was a pleasant restful night after a long day of travel.
"Nice Hotel, Really enjoyed our stay"
06/16/14 Michael J Wallace, United States
This hotel was very nice, clean and the staff was very friendly. It was in a great location that was convenient to where ever you need to go! Our family had a great stay and would recomend for others to stay!
"Everything was nice except Breakfast"
06/11/14 Douglas P Jacksonville, United States
I had an overall nice experience at this hotel with exception of the breakfast. It was total epic fail. No element of the prepared breakfast items was suitable for consumption. However rooms were nice, hotel was clean, staff very nice and friendly, just eat your meals elsewhere.
"Bad Pool, Bad Internet, Thin Walls"
05/30/14 Brandon K Columbus, United States
Very unhappy with the combination of outrageous price and absolutely cheap quality. The internet connection in my room did not work, I was forced to connect to a slow and over-used WiFi network that required me to reconfigure my connection every 24 hours even though my stay was for 3 days. The walls were thin, I was constantly disturbed by my neighbor's use of the bathroom. The shower had no water pressure with highly fluctuating temperatures. Comfy one minute, freezing the next, and a few moments later scalding hot. The pool and hot tub were wasted amenities because there was no heater to either. The pool was cold and the hot tub was freezing. "A part was on order" is what I heard from the front desk, complaining online was an absolute waste of time. Save your money and stay somewhere else.
05/30/14 Kent B Blythewood, United States
Hotel was under renovation, and workers were cutting materials just outside the entryway, and work was being done in the center of the lobby. However, there was no noise in the room. Front desk staff was very helpful and friendly. Ordered dessert from room service and it was fabulous (key lime cheese cake!). Small annoyance was that i did not get my bill under the door. Checked out at the desk, and clerk offered to email the bill, but I never received it. Went on the Hilton Honors site to pull the bill.
"3* hotel rating but a 5* stay"
05/29/14 Whinbrook London, England
This is a very good property. It is fresh, in good condition and very well equipped, with a pool, ample free parking, fitness facility, complimentary WiFi, room fridges, room microwaves and an obliging, friendly staff. What more do you need ?! Check in was friendly and efficient, room good, hotel location good (mall and restaurants very close by), breakfast was brilliant (loved the waffles machine!) and served by yet more friendly and obliging staff. Complimentary coffee and lemonade in lobby. Think you get the picture - we had a good two night stay that was good value too.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )