I stay in the hotel during New Years. I was not happy with the hotel or the city. Hotel was not a 4 star. I was not happy with cleaniness of hotel. Rooms were not what I expected from a 4 star hotel. The city was dirty and the people were always asking for money for everything.Genuine Expedia guest review
"Very nice hotel with lots to do in walking distanc"
Very nice!!Genuine Hotels.com guest review
"Disappointing for a 4 Star Hotel"
The room was too small. As if they were not ready for any changes we asked. The room was dirty with left over food on the side table. We were not happy at all with our stay in the hotel. Although the male luggage attendants were very helpful.Genuine Hotels.com guest review
"Everything you want on your vacation"
The hotel location is just outstanding! Across the street are the malls, restaurants which are all connected by overpass which is so convenient. I felt very secure from the security guards which amazed me on how they could remember a person that is checked in the hotel. The back entrance security guards even assist you crossing the street and if raining […] they will cross the street and pick you up with their umbrella! The room is old however they compensate with their impeccable services and employees will always greet you with a smile. Cleanliness of the room is okay but could be improved (lacking on attention to detail). Surprise about the elevator assists which is a big plus because they just make you feel welcome. The back entrance needs improvement of the employees assisting the customers to open the door especially when you're carrying bags. Food is just fantastic with so much variety! Highly recommended to everyone! Read moreGenuine Hotels.com guest review
"My stay for 8 days."
It was a great hotel. There is something like a perfume as you get into the lobby that irritates my sense of smell. I paid for a regular laundry that caused me P8000.00 which is not even worth it. It is just a regular laundry. The staff are friendly and courteous.Genuine Expedia guest review
"Excellent hotel at a competitive price"
I have stayed here several times. This hotel and staff have consistently delivered.Genuine Expedia guest review
"Extremely good value for the money."
For those that do not want to pay to stay in the top rate hotel in Makati, this is a great choice at about half the price. Very friendly, courteous, attentive staff. They actually remember you from previous trips whether opening the door, taking luggage to you room, or using the pool. Great breakfast--though I prefer ordering off the menu rather than […] the buffet as portions are large. there are fantastic restaurants in the hotel--Thai, Japanese and Italian which are often frequented by locals--so you know that they are good. if you want more variety Greenbelt and Glorietta malls are a one to 6 minute walk away. Read moreGenuine Expedia guest review
"Tired but nice"
I like staying at the Dusit in part because it is part of the great Dusit Thani chain of hotels offering very personalized service and in part because it offers a great value for Makati hotels. Love the location (as it is close to both northbound and southbound taxi queues) and I love the people and service. But the hotel is a few years overdue for […] its remodel; things are getting just a bit shabby and need upgrading. Read moreGenuine Expedia guest review
"Perfect place to stay in."
Had an awesome time to stay here.Genuine Expedia guest review
Wonderfull, this is my 2nd time around to stay in this hotel and I will always prefer to stay with Dusit Thani whenever I visit Philippines.Genuine Hotels.com guest review
Executive rooms are excellent.Genuine Hotels.com guest review
The hotel is very close to the shopping center which makes it very convenient. The only critism that I have is the lighting in the room. The room does not have enough lights. It's too dark.Genuine Expedia guest review
"Reasonably close to the airport"
Old hotel, but properly maintained with typical Dusit service. Superb.Genuine Expedia guest review
"Nice stop over"
Great hotel ... Location, price, clean, friendly ...all was great for my stop over for a couple of days .. Got free upgrade to executive room (equlivilant to one bedroom) cause of expedia plus member added bonus for my stay free wifi close to shopping and restraurants ..Genuine Expedia guest review
"Kind staff, worn facilities"
The staff in the club lounge were invariably gracious, attentive, and efficient--and the club lounge was nice. But my room was worn, and sound insulation poor. All through the night I was bothered by neighboring rooms' doorbells, the bell on the adjacent elevator, and a manic businessman next door who seemed to spend his hours yelling at people on the […] phone. To top things off, for two days I was unable to take a shower because the water in the bathroom came out brown. Hotel staff were apologetic, tried unsuccessfully to address this problem, and gave me a bottle of wine and four pieces of fruit. I just wanted a clean shower. Read moreGenuine Expedia guest review
"Failed to impress"
Very expensive hotel, which fails to meet 5-star standards. The first thing I noticed was that there were no liners in the waste baskets. I have been to budget price hotels which line the was baskets with plastic liners. For some strange reason, this high-end hotel finds the necessity to 'penny-pinch' on such a item as can liners. The other issues, […] you have to let the shower water run for about 30-seconds, in order to clear out the dark sludge that come out of the faucet. Lastly, while i was taking a shower, someone was knocking at by door and ringing the door bell. Thinking it might be a emergency, i got out of the shower to check. A hotel employee was there asking if he could inventory the service bar. I told him'nothing has been used, his timing is bad, and he is disturbing my privacy. I get better privacy at a mid-range hotel. This is a high-end property in name only. Read moreGenuine Expedia guest review
"My 3 day stay"
I stayed at the Dusit Thani for three days. After 2 days I did request a different room because the A/C was noisy and the humidity in the room was excessive. The decor was a little dated and although quite clean, was definitely dated. Upon check in, the staff upgraded me from a junior suite to an executive suite due to having sold the junior suites. The […] included breakfast was magnificent. Many different menus were offered, the pastry display was truly international and so fresh you felt like you were getting it from the oven. I had a very sore back from my flight and got a massage at the Spa. The full body massage from Asper was a lifesaver. Read moreGenuine Expedia guest review
Stayed from 09/29/13 to 10/04/13 in a Deluxe Room.Genuine Expedia guest review
"Nice hotel with easy access to the Makati area"
Close to shopping and restaurants. Very pleasant and helpful staff, knowledgable. Would recommend to others.Genuine Expedia guest review
I was disappointed with the hotel rating. I booked this hotel expecting a clean contemporary experience based on its rating. What I found that the rooms were old and musky. The bathroom needs an overhaul. Definitely not worth paying a premium for this hotel based on it's rating. The rooms were clean, but just had a very old and musky feel. The staff […] on the otherhand were pleasant and very helpful. Read moreGenuine Expedia guest review
"Okay Hotel and next to a shopping center."
The Hotel staff was excellant and the service was excellant. The grounds and swimming pool were well maintained. But the rooms where not what I would considered a 4 star room. The Junior suite I stayed in was not equiped with enough towels and Dresser space to place our clothes in. The room was to small for a Junior suite style room. I have stayed in […] many 4 and 5 star hotels and compared to this one Hotel, this should be labeled a 3 star hotel. This Hotel needs to update their rooms with the modern conviences of todays 4 and 5 star Hotels. Read moreGenuine Expedia guest review
"Convenient and affordable"
Very pleased with the rate paid. Not very pleased about not having the room specified at check in and having to move rooms.Genuine Hotels.com guest review
"Excellent in every way"
Great service and very nice older hotel. I stayed in their Executive Club level suite. Very nice. The club is especially nice.Genuine Hotels.com guest review
"Pretty faces and excellent room"
The people are friendly and the girls are so beautiful. Everyone greeted me where ever I went. The girls have the best smile greeting you. The rooms are so clean and presentable. I loved the view at my window 1631 room. I thank you for the best vacation in the Philippine.Genuine Expedia guest review
"some changes in Makati"
Have been to this hotel several times, like the fact that its across the street from SM and the Mall. Very convenient when you want to purchase fruits, water and other items that you should never buy in the hotel... way too expensive, a can of pop cost 10 times the price in the room mini bar. Makati renovation in progress sad to see side strip mall […] no longer across the street, use to have a burger joint, a pizza parlor other vendors that sold food now its all gone as it was demolished to make room for either a parking lot or another hotel. Still with all this Dusit remains my favorite hotel in Makati Read moreGenuine Expedia guest review
excellent customer service and security staffGenuine Hotels.com guest review
"What you should know before booking."
Great experience but disappointed that I did not get VIP Elite upgrade. I would like the VIP ELITE upgrade on my next visit in September. The k9 officer and his colleague in the back entrance walked into traffic to stop traffic so we can cross the road . Felt like royalty. Staff is extremely friendly. I appreciated when the front door staff ordered […] the Taxi driver to put on the meter before we drove off. Thank you for that. Security is great. Room service is fast food is great. Extremely knowledgeable staff. Read moreGenuine Expedia guest review
They repeatedly hassled my girlfriend, who was a registered guest. They would not let her call up to our room when she arrived, and the front desk called me instead. On two occasions, they tried to stop her from going to the elevators to come up to the room. The staff was very impolite about all of this and never apologized. I have stayed there a number […] of times before, and never had this problem before. I assume its part of a new policy. Another guest who was there told me that his Thai wife was also refused entrance to the hotel elevators even after she showed her room card; they took her to the front desk to check her registration. Read moreGenuine Expedia guest review
"Excellent hotel in Makati CIty"
We stayed twice at the hotel, the second time we got there several hours early, a young lady (Adalaide) was working at the Gold Desk and was able to get us into an open and clean room several hours before the normal check - in time.Genuine Expedia guest review
"Great staff and service"
Service was great. Prices for food and drinks were high. Lots of areas to have business meetings. Traffic in Makati is a factor for visitors, so extra time needs to be scheduled for visitors. Too hot in June to bring a suit unless you have a formal meeting.Genuine Hotels.com guest review
"Hotel close to everything."
Hotel feel filthy. Carpet was dirty. Everything else is excellent.Genuine Expedia guest review
I have stayed on 5 occasions and was generally pleased, but this visit was really disappointing. First, I asked for a non smoking room and was given a smoking room. I asked for a room on the pool side and was given one on the ongoing demolition side. Note that the demolition continues through the night and takes a break during the day. The carpet was […] filthy! I don't wear my outdoor shoes inside. Just a little walking around barefoot in the room and there were streams of dirt coming off my feet in the shower! Read moreGenuine Expedia guest review
no hot water , sometimes i was waiting for 15 mins to get hot water although i paid extra money for upgrade . food menu is poor . mattress is uncomfortable .Genuine Expedia guest review
Employees were very polite and eager to help. I feel very comfortable being inside the premise, just like its my second home.Genuine Hotels.com guest review
hotel location is good ...just across Makati sm mall and Makati mrt terminal..by train transit makes other interesting places very accessible..i have been a loyal guest of dusit hotel since 2005 at times with multiple room booking to accommodate relatives in Philippines..this last visit I was disappointed with restaurant service at basix...I originally […] book a junior suite and decided to upgrade to executive suite with access to club lounge,my last day I decided to have breakfast at basix..we were seated at the lobby dinner instead of the main dining room inside the restaurant...there were many staff attending to guest inside the dinner..but it seems like they have forgotten other guest at the lobby dinner ( not lobby lounge ) it took 1/2 before some one finally clear our table after 3 stack of plate (breakfast buffet )1/2 hour before we were ask for a coffee refill...management should assign a dedicated server/staff to attend to guest at the lobby dining..this is the only negative experience ... Read moreGenuine Hotels.com guest review
"Over night stay"
Our stay at the Dusit was only for 6 hours before our next flight departed. It was enough time to get a shower and a short nap. We had two seperate maintenance people come to our room within the first 30 mins of being there by request of the front desk. One person fixed a ceiling light and the other fixed a towel bar in the bathroom. A housekeeper stopped […] by to deliver our roll away bed that we asked for prior to arrival. (Was another room not available?) Overall the hotel is very nice and the staff is very professional. The condition of our room this trip was so-so. For the price I was disappointed. Read moreGenuine Hotels.com guest review
This hotel is nice overall but with construction across the street, the room on 1 side of the building is extremely noisy. The service is not that good at all for a 5 star hotel. Primarily, no one answer the phone in the evening, I had to go down front dest twice to complain about calls that wer unanswered, they let the phone ring and ring. How about […] that for a 5 star hotel and the price one pays? Read moreGenuine Hotels.com guest review
"A good deal overall"
Only two nights spent at Dusit Thani made me realize I had acquired a higher quality than I had planned for. Granted, I was severely disappointed that the business center did not keep realistic hours, not even adhering to the hours posted in the room services directory. I was left to using one of the computers at reception, standing the entire time, […] while trying to print out important documents. The rates charged for use and for printing were obscene, and I really can't see such an establishment taking business customers seriously. The support is just not there. Meanwhile, the bartender at the lobby bar was extremely professional, helpful, and knowledgeable; a definite high point to the hotel. The entire area is undergoing construction, so it was mildly bothersome, but understandable. Read moreGenuine Hotels.com guest review
We had a very unpleasant experience in the 17th floor. We have my brothers joined us for cocktail. The receptionists did not tell us about guest rates. They just had orange juice & stayed 10 minutes before the closing time at 7:30 pm and we are being charged for $4,000.00. Then we went down in the restaurant on the same night, 5/9th and we want to order […] Ala Carte for my bros. & nieces. We were 6 all together we were told that the light buffet is only $1,200.00/person on the right side so I told my guests not to touch the foods at the left side for we shall be charged $1,600.00 when we received our bill it was $8,000.00. The lady who handed the bill told us that we ordered to grill something. Will you be specific to the customers that if you ask to grill you will be charged the $1,600.00. There's no explanations at all. We were told that they explained to us which is not true even in the 17th floor. It was so disappointing we did not encounter this problem before when we stayed there. Change your guidelines to avoid getting bad reviews. Read moreGenuine Hotels.com guest review
"Hotel is walking distance to shops and restaurants"
Staff are very courteous and helpful. They were able to give me change for my bills, change my dollar into peso, early check out was no problem. When we hailed a taxi, security got the taxi number and name of the driver and gave us a note who to call in the hotel if we encounter problems with the taxi. Safety is very important when you are in Manil […] a. Read moreGenuine Expedia guest review
"It's old and dirty"
Hotel is too old room is old and dirty Don't recommend staying there. It doesn't worth for the priceGenuine Expedia guest review
the staff were all very friendly and helpful , the rooms are clean and located in a location that is very convenient to shopping but the hotel seems to be old and I think it's over priced.Genuine Hotels.com guest review
"A nice stay..."
Jr executive suite was ok...room was large but tv was too small..also, the hotel did not provide a king sized bed which is what i reserved. The bathroom was ok but needs updating. The restaurants were good....especially the morning buffet. Service at the lounge bar was excellent. Service at the spa was excellent as well. Overall, the service was very […] friendly. Skip the hotel car service.... Read moreGenuine Expedia guest review
"Non-smoking room stinks from smoke"
The non-smoking room smelled of cigarette smoke, the telephone did not work, the room was small and cramped. This hotel is over-rated and definitely not worth the price.Genuine Expedia guest review
"Close to area shopping stores."
Room rates to high for the age of hotel, was not allowed to dine in breakfast area wearing a sleeveless shirt, was on vacation to relax, had to ask for additional cups of coffee during breakfast, I most likly will not use this hotel on my next trip for vacationing.Genuine Expedia guest review
The staff was warm and friendly. Close to lots of shopping and restaurants. The room was very clean and everything in good condition. Some noise from ongoing construction but only during the day. To be expected at times, and welcome indication of continuing improvementGenuine Hotels.com guest review
This was one of the best hotels I have ever stayed at in terms of customer service. The hotel is an older hotel but very classy. It is worth upgrading to the executive club to access the club room with free drinks in the evening and great hors d'oeuvres throughout the day. Great hotel with amazing serviceGenuine Hotels.com guest review
"closeness to international airport and shopping"
One day stay before my flight was a relief and therapeutic to our 2 weeks vacation. Highly recommended to our confidant and friend without regrets.Genuine Hotels.com guest review
"Love that SM mall next door"
Excellent staff. Bar none the best I've seen. Service 6 out of 5 stars. The overall condition of the room is good. Expected it to be cleaner Tha the it was. I found dust and hairs near the corners and the edges..... Something that I shouldn't find. My overall experience was a 3.5 out of 5 stars. I would have rated it a 4 but.....Genuine Hotels.com guest review
"Dusit, convenient, rooms ok"
So this is a strange case in the world of hotels. All the services are good, restaurants selections, restaurant, gym, pool, looby aesthetics, and people attention. Now URGENTLY they need ot remodel the rooms, since this is where guest sleep in? So yes, price is right, hotel services are excellent, but rooms are defineylt going downhill fast. Please […] $1.95 plastic trash in the bathroom are a no no for this type of quality hotel!!! Read moreGenuine Hotels.com guest review
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