"Convenient and affordable"
Very pleased with the rate paid. Not very pleased about not having the room specified at check in and having to move rooms.Genuine Hotels.com guest review
"Excellent in every way"
Great service and very nice older hotel. I stayed in their Executive Club level suite. Very nice. The club is especially nice.Genuine Hotels.com guest review
"Pretty faces and excellent room"
The people are friendly and the girls are so beautiful. Everyone greeted me where ever I went. The girls have the best smile greeting you. The rooms are so clean and presentable. I loved the view at my window 1631 room. I thank you for the best vacation in the Philippine.Genuine Expedia guest review
"some changes in Makati"
Have been to this hotel several times, like the fact that its across the street from SM and the Mall. Very convenient when you want to purchase fruits, water and other items that you should never buy in the hotel... way too expensive, a can of pop cost 10 times the price in the room mini bar. Makati renovation in progress sad to see side strip mall […] no longer across the street, use to have a burger joint, a pizza parlor other vendors that sold food now its all gone as it was demolished to make room for either a parking lot or another hotel. Still with all this Dusit remains my favorite hotel in Makati Read moreGenuine Expedia guest review
excellent customer service and security staffGenuine Hotels.com guest review
"What you should know before booking."
Great experience but disappointed that I did not get VIP Elite upgrade. I would like the VIP ELITE upgrade on my next visit in September. The k9 officer and his colleague in the back entrance walked into traffic to stop traffic so we can cross the road . Felt like royalty. Staff is extremely friendly. I appreciated when the front door staff ordered […] the Taxi driver to put on the meter before we drove off. Thank you for that. Security is great. Room service is fast food is great. Extremely knowledgeable staff. Read moreGenuine Expedia guest review
They repeatedly hassled my girlfriend, who was a registered guest. They would not let her call up to our room when she arrived, and the front desk called me instead. On two occasions, they tried to stop her from going to the elevators to come up to the room. The staff was very impolite about all of this and never apologized. I have stayed there a number […] of times before, and never had this problem before. I assume its part of a new policy. Another guest who was there told me that his Thai wife was also refused entrance to the hotel elevators even after she showed her room card; they took her to the front desk to check her registration. Read moreGenuine Expedia guest review
"Excellent hotel in Makati CIty"
We stayed twice at the hotel, the second time we got there several hours early, a young lady (Adalaide) was working at the Gold Desk and was able to get us into an open and clean room several hours before the normal check - in time.Genuine Expedia guest review
"Great staff and service"
Service was great. Prices for food and drinks were high. Lots of areas to have business meetings. Traffic in Makati is a factor for visitors, so extra time needs to be scheduled for visitors. Too hot in June to bring a suit unless you have a formal meeting.Genuine Hotels.com guest review
"Hotel close to everything."
Hotel feel filthy. Carpet was dirty. Everything else is excellent.Genuine Expedia guest review
I have stayed on 5 occasions and was generally pleased, but this visit was really disappointing. First, I asked for a non smoking room and was given a smoking room. I asked for a room on the pool side and was given one on the ongoing demolition side. Note that the demolition continues through the night and takes a break during the day. The carpet was […] filthy! I don't wear my outdoor shoes inside. Just a little walking around barefoot in the room and there were streams of dirt coming off my feet in the shower! Read moreGenuine Expedia guest review
no hot water , sometimes i was waiting for 15 mins to get hot water although i paid extra money for upgrade . food menu is poor . mattress is uncomfortable .Genuine Expedia guest review
Employees were very polite and eager to help. I feel very comfortable being inside the premise, just like its my second home.Genuine Hotels.com guest review
hotel location is good ...just across Makati sm mall and Makati mrt terminal..by train transit makes other interesting places very accessible..i have been a loyal guest of dusit hotel since 2005 at times with multiple room booking to accommodate relatives in Philippines..this last visit I was disappointed with restaurant service at basix...I originally […] book a junior suite and decided to upgrade to executive suite with access to club lounge,my last day I decided to have breakfast at basix..we were seated at the lobby dinner instead of the main dining room inside the restaurant...there were many staff attending to guest inside the dinner..but it seems like they have forgotten other guest at the lobby dinner ( not lobby lounge ) it took 1/2 before some one finally clear our table after 3 stack of plate (breakfast buffet )1/2 hour before we were ask for a coffee refill...management should assign a dedicated server/staff to attend to guest at the lobby dining..this is the only negative experience ... Read moreGenuine Hotels.com guest review
"Over night stay"
Our stay at the Dusit was only for 6 hours before our next flight departed. It was enough time to get a shower and a short nap. We had two seperate maintenance people come to our room within the first 30 mins of being there by request of the front desk. One person fixed a ceiling light and the other fixed a towel bar in the bathroom. A housekeeper stopped […] by to deliver our roll away bed that we asked for prior to arrival. (Was another room not available?) Overall the hotel is very nice and the staff is very professional. The condition of our room this trip was so-so. For the price I was disappointed. Read moreGenuine Hotels.com guest review
This hotel is nice overall but with construction across the street, the room on 1 side of the building is extremely noisy. The service is not that good at all for a 5 star hotel. Primarily, no one answer the phone in the evening, I had to go down front dest twice to complain about calls that wer unanswered, they let the phone ring and ring. How about […] that for a 5 star hotel and the price one pays? Read moreGenuine Hotels.com guest review
"A good deal overall"
Only two nights spent at Dusit Thani made me realize I had acquired a higher quality than I had planned for. Granted, I was severely disappointed that the business center did not keep realistic hours, not even adhering to the hours posted in the room services directory. I was left to using one of the computers at reception, standing the entire time, […] while trying to print out important documents. The rates charged for use and for printing were obscene, and I really can't see such an establishment taking business customers seriously. The support is just not there. Meanwhile, the bartender at the lobby bar was extremely professional, helpful, and knowledgeable; a definite high point to the hotel. The entire area is undergoing construction, so it was mildly bothersome, but understandable. Read moreGenuine Hotels.com guest review
We had a very unpleasant experience in the 17th floor. We have my brothers joined us for cocktail. The receptionists did not tell us about guest rates. They just had orange juice & stayed 10 minutes before the closing time at 7:30 pm and we are being charged for $4,000.00. Then we went down in the restaurant on the same night, 5/9th and we want to order […] Ala Carte for my bros. & nieces. We were 6 all together we were told that the light buffet is only $1,200.00/person on the right side so I told my guests not to touch the foods at the left side for we shall be charged $1,600.00 when we received our bill it was $8,000.00. The lady who handed the bill told us that we ordered to grill something. Will you be specific to the customers that if you ask to grill you will be charged the $1,600.00. There's no explanations at all. We were told that they explained to us which is not true even in the 17th floor. It was so disappointing we did not encounter this problem before when we stayed there. Change your guidelines to avoid getting bad reviews. Read moreGenuine Hotels.com guest review
"Hotel is walking distance to shops and restaurants"
Staff are very courteous and helpful. They were able to give me change for my bills, change my dollar into peso, early check out was no problem. When we hailed a taxi, security got the taxi number and name of the driver and gave us a note who to call in the hotel if we encounter problems with the taxi. Safety is very important when you are in Manil […] a. Read moreGenuine Expedia guest review
"It's old and dirty"
Hotel is too old room is old and dirty Don't recommend staying there. It doesn't worth for the priceGenuine Expedia guest review
the staff were all very friendly and helpful , the rooms are clean and located in a location that is very convenient to shopping but the hotel seems to be old and I think it's over priced.Genuine Hotels.com guest review
"A nice stay..."
Jr executive suite was ok...room was large but tv was too small..also, the hotel did not provide a king sized bed which is what i reserved. The bathroom was ok but needs updating. The restaurants were good....especially the morning buffet. Service at the lounge bar was excellent. Service at the spa was excellent as well. Overall, the service was very […] friendly. Skip the hotel car service.... Read moreGenuine Expedia guest review
"Non-smoking room stinks from smoke"
The non-smoking room smelled of cigarette smoke, the telephone did not work, the room was small and cramped. This hotel is over-rated and definitely not worth the price.Genuine Expedia guest review
"Close to area shopping stores."
Room rates to high for the age of hotel, was not allowed to dine in breakfast area wearing a sleeveless shirt, was on vacation to relax, had to ask for additional cups of coffee during breakfast, I most likly will not use this hotel on my next trip for vacationing.Genuine Expedia guest review
The staff was warm and friendly. Close to lots of shopping and restaurants. The room was very clean and everything in good condition. Some noise from ongoing construction but only during the day. To be expected at times, and welcome indication of continuing improvementGenuine Hotels.com guest review
This was one of the best hotels I have ever stayed at in terms of customer service. The hotel is an older hotel but very classy. It is worth upgrading to the executive club to access the club room with free drinks in the evening and great hors d'oeuvres throughout the day. Great hotel with amazing serviceGenuine Hotels.com guest review
"closeness to international airport and shopping"
One day stay before my flight was a relief and therapeutic to our 2 weeks vacation. Highly recommended to our confidant and friend without regrets.Genuine Hotels.com guest review
"Love that SM mall next door"
Excellent staff. Bar none the best I've seen. Service 6 out of 5 stars. The overall condition of the room is good. Expected it to be cleaner Tha the it was. I found dust and hairs near the corners and the edges..... Something that I shouldn't find. My overall experience was a 3.5 out of 5 stars. I would have rated it a 4 but.....Genuine Hotels.com guest review
"Dusit, convenient, rooms ok"
So this is a strange case in the world of hotels. All the services are good, restaurants selections, restaurant, gym, pool, looby aesthetics, and people attention. Now URGENTLY they need ot remodel the rooms, since this is where guest sleep in? So yes, price is right, hotel services are excellent, but rooms are defineylt going downhill fast. Please […] $1.95 plastic trash in the bathroom are a no no for this type of quality hotel!!! Read moreGenuine Hotels.com guest review
Our stay at Dusit Thani was flawless. The hotel itself if absolutely beautiful and the rooms are lovely, spacious and have comfortable beds. A little bit of luxury! The staff are so friendly and helpful and don't hover around always waiting for a tip like everyone else in the Philippines. The buffet breakfast was excellent, lots of variety and the food […] is all fresh. The hotel is around the corner from greenbelt, glorietta, SM and Landmark, walking to the malls feels safe and is very easy. Also very close to the airport- we took both coupon and metered. If you are going from the hotel, make sure they put the meter on as it is less than 200php to get to the airport as opposed to the first day when the driver sold us 300php flat rate (which is only good if you get stuck in heaps of traffic). Definitely stay here, there are some seedy places in Manila, this hotel makes you feel safe and like you are coming home. Read moreGenuine Hotels.com guest review
"Very Comfortable Stay"
The customer service was outstanding all the time.......Genuine Hotels.com guest review
they gave us a room for 3 persons-a room w/2 single beds and I was told that was the only room availableGenuine Hotels.com guest review
breakfast was sumptous!-there is always a line in the front desk,so one has to waitGenuine Hotels.com guest review
my reservation was for 3 persons and was given a room w/2 single beds-was told there was no other room available-fortunately,my sister and I had to go out town for 2 nights-w/c left myhusband alone for the 2 nights but it was not comfortable for 3 persons so my sister had to go on her own and stay w/my brotherGenuine Hotels.com guest review
The hotel needs to be updated.Genuine Hotels.com guest review
Excellent service delivered professionally by caring staff with a smile. Hotel restaurants are superb but expensive. Very close to several nice malls and restaurants (Shoemart, Landmark, multiple Glorietas and Greenbelts).Genuine Expedia guest review
"Great hotel,good location"
the hotel is clean ,the staff courteous.When I arrived after 18 hours of delay in my flight +8 hours flying time I needed to take a nape but was given a room on the 14th floor which was very noisy due to construction work,after complaing I was transfered to rhe 10th flr which was O.K. Closet space very little,No massage in the room,breakfast buffet […] not very impressive. Read moreGenuine Expedia guest review
"walking distance to glorieta mall"
exellent service,very good staff,and exellent breakfastGenuine Hotels.com guest review
Luxurious hotel. Clean, fresh meals, friendly. Little flew was small and noisy Swimming poolGenuine Expedia guest review
"Accessible to people with disability"
Excellent and more importantly the hotel is sensitive to the needs of the disable and provide them the respect and courtesy that they otherwise would not get elsewhere. I hosted a family dinner gathering at the UMU restaurant and both of my uncles (both in wheelchairs) were treated very well that the cost of the hotel became inconsequential to how well […] my uncles were treated with sincere respect, assistance and compassion. This placed the Dusit as my top hotel to date 2/9/13. Thank you Dusit. Read moreGenuine Hotels.com guest review
"Convenient location and wonderful service"
Comfortable bed, no problems with checking in or checking out. The hotel staff were all very nice and greeted guests passing by no matter where. A very pleasant stay overall and would consider staying again just because of its level of service and proximity to the mall/food locations.Genuine Hotels.com guest review
I thought the Dusit is a very nice hotel, in a good location close to the Mall of asia. The only negative that I would have is its quite pricey for the Philippines. If you want to drink the 500 millileter water in your room its going to cost you 12.50 in usa dollars or you can go to a store and its 60cents. The hotel is very well mantained though, I […] would stay there again Read moreGenuine Expedia guest review
Close to malls. A shopping galore place.Genuine Hotels.com guest review
"Good for a business trip"
Nice hotel, but showing its age. The service was excellent in every respect. The staff were cordial, helpful and friendly at every step. The club was OK, but I am used to a little more food and beverage choice for the cocktail hour and a more welcoming atmosphere. I understand they are building a new club on the 17th floor though. The hotel is located […] in a nice part of town, but it faces backwards, so you actually have to walk around the building to find the nicer area. The main entrance faces a parking structure, so it doesn't feel very safe when you first walk out the door. there is a side entrance that faces the side of a large shopping mall, so it's not exactly inviting to go for a walk. If you actually walk another block on the left side of the hotel, you get to a very nice large avenue (Ayala Ave.) with a lot of shopping, restaurants, etc., but you won't see any of that when you arrive at the hotel. The hotel staff follows the Thai traditions, explaining the excellent service, and the decor and atmosphere reflect the Thai ownership of the Dusit brand. Overall, great for a 4 day stay. The breakfast choices were good (not awesome as it can be in SE Asia, but pretty good) and the resturants served excellent food ($$$$ though, to be expected) Read moreGenuine Expedia guest review
The staff is what makes this hotel what it is. I have never been treated with more respect and kindness in the world! They will go out of their way to treat you like royalty.Genuine Hotels.com guest review
"best vallue for money! great service!"
I've stayed at Dusit Thani Hotel in Manila in July 2012 and came back in January 2013. I will definitely stay here again. It gives the best vallue for money! The entire staff is great. Very courteous and always helpful. Great service!Genuine Hotels.com guest review
"Surprisingly Great 'old' Hotel."
Only stayed overnight but would love to come back next time. The king size bed was great! Beddings were clean, pillows soft, and the bed was totally relaxing. Would have loved to have slept longer but had to leave early the next day. Hailing a cab was not much of a problem. The staff and guards were bery helpful. Great Pad Thai and Thai Iced Tea […] at Benjarong Royal Thai restaurant. Kudos to the chef and staff as well. They could add some more people in the wait staff to help out Kaye M. as it looked like she was the only one handling orders. The older women were assigned selected tables/rooms I guess for a more personalized service. Business area was very accommodating as I had to use their printer to print my boarding pass. Only thing is I was not told upfront that there was a charge and only found out after overhearing another guest. They were nice enough not to charge me (P15) as I only printed one page. Probably not going to happen next time around. Complementary WIFI in the room was great plus! Proximity to SM Supermarket helps in gettin some local items at a cheaper price. Seems like Dusit Thani Makati has not seen a face lift lately. It might be worthwhile to do so since Ayala Center is completing the upgrade of it's last remaining area (glorietta) to blend with it's new look. Raffles & Fairmont has just opened and they look great! Read moreGenuine Expedia guest review
This time I arrived at approximately 12:30am and as normal the check-in process went smoothly and I got the king size bed for my six-night stay. The upsell is always part of the check-in procedure, but they back off quickly when you say no. I was in my room within five minutes of my arrival. However, I will say that the room I got this time was worn-out […] as compared to others I have stayed at in the past. In particular the “Comfort Room,” had seen its better days and the general condition of the room was less than I had expected based on my past stays at this hotel. This time my room was next to one of the corner rooms and for the first two nights there was nonstop partying into the early hours of the morning. This could be a benefit for those who have the desire to get the larger corner room and plan to entertain guests knowing in advance that hotel will tolerate their activities. The problem for me is that I could hear their noise in the hallway (as they transited to and from the room) as well as through walls of my room…and on the first night I needed some rest after the long flight (in excess of 48-hours due to flight delays) from the USA. Nevertheless, none of this takes away from the excellent location of this hotel or the friendly staff. The key is to book your room well in advance and you should get a discounted price. If the price is right, I will stay again…if not there are many other options available in Makati. Read moreGenuine Expedia guest review
"Close to everything"
Loved stay hereGenuine Hotels.com guest review
A long or short stay at Dusit Thani in Makati, Manila is always OK however, the Check-In staff needs to be more efficient in their process.Genuine Expedia guest review
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