All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Av. ConstituyentesNo. 178 Esq. calle 20, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.5 / 5Good

Score breakdown (from 64 reviews)

  • Location
    Great location
  • Vibe
    Awesome vibe
  • Amenities
    Great amenities
  • Pool
    Great pool
  • Service
    Fantastic service
  • Cleanliness
    Clean
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1.0 / 5Poor
"This hotel needs work!"
It was horrible. They had construction going on everyday on top of our roof at 8am till dark. It was impossible to sleep. Also, the old style air conditioning caused a 1 inch puddle of water to build up on the room floor. They never brought us fresh towels once.
Genuine Hotels.com guest review
3 night business trip Jan 11, 2016
Luis
US
4.0 / 5Excellent
"Playa del Carmen a Few Blocks from the Beach"
Staff is friendly and attentive.
Genuine Hotels.com guest review
3 night trip Apr 17, 2015
Mark
US
4.0 / 5Excellent
"Very clean, attractive & comfortable."
Hotel & rooms were spotless, the staff friendly & helpful. The pool area was great! Beautiful grounds, I would stay there again and recommend to a friend.
Genuine Expedia guest review
Other trip Apr 27, 2015
Andy
US
3.0 / 5Good
"Charming hotel, but close to nothing"
I guess it's my fault for not checking out the location more carefully, but this hotel is not near anything like restaurants or shopping unless you are a walker or take a taxi. The hotel is small, but has two pools and the main courtyard is charming. The pool is lovely. The room was very spacious and clean.
Genuine Expedia guest review
Other trip Mar 21, 2015
Pat
US
5.0 / 5Outstanding
"Beautiful experience !"
This hotel is a must! Perfect location, staff is so lovely and your room is cleaned every day. All inclusive are way over rated and you miss out on so much! Choose hotel las golondrinas!
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"A great place and location!"
This hotel is in the perfect location if you really want to experience all of Playa. Just a few blocks from the beach and main strip but also close enough to local's favorite taco trucks and supermarket. The rooms are clean and service is wonderful. I would stay here again on my next visit!
Genuine Hotels.com guest review
2 night trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Playa 2014"
Good location, close to shops, nice streets. Pillow is too high, uncomfortable. Roads become slippery after heavy rain, so watch out!
Genuine Hotels.com guest review
2 night family trip Dec 24, 2014
A Traveler
US
1.0 / 5Poor
The staff was very unfriendly and the room was dirty.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
2.0 / 5Fair
"Wifi almost never worked"
Hotel staffs were friendly ad tried to help with issues, however, wifi never worked except for a hour right after check-in and sewage like smell and cleaning agent smell (cleaning with viegar?) was overpowering at bathroom. Discount ticket at Mamita Beach Club is nice only if you get there early to grab chairs. On premise parking, being quiet inside the buildig and free bottle of water were nice.
Genuine Expedia guest review
Other trip Dec 1, 2014
2nd time in PdC
US
4.0 / 5Excellent
"Nice, comfortable hotel conveniently located"
I was looking for a convenient place to stay, with clean rooms and friendly staff and Las Golondrinas fit the purpose. The Hotel has 2 small, comfortable pools where you can spend a couple of hours and cool down. When required, the response from staff was always prompt, nice and with a great big smile. Whenever going back to Playa del Carmen, Las Golondrinas will be my first choice. It is close to 5a Avenida, which is focused on tourists and visitors, but it is also close to local restaurants and stores, which is always a good (and less expensive) option.
Genuine Expedia guest review
Other trip Jun 17, 2014
Antonio
US
4.0 / 5Excellent
"Nice hotel close to the sights in Playa del Carmen"
I have stayed 3 times at this hotel and recommend it as a very good alternative for overnight and sightseeing during the day, also has good facilities for rest one day before going sightseeing.
Genuine Expedia guest review
Other trip Apr 9, 2014
Edgar
US
3.0 / 5Good
"It was a ok place to stay"
The hotel provided us only 2-bathtowels.
Genuine Hotels.com guest review
1 night romance trip Mar 26, 2014
N Racin
US
3.0 / 5Good
"Good Location"
If you are looking for a 5 star hotel this isn't the place for you. The location is very good, close to 5th Avenue and the beach. The staff was helpful and the hotel was quiet and clean. It is a mid range hotel with a small pool but not much for amenities but with everything close that wasn't a problem. The restaurant is only open for breakfast and wasn't much to brag about, also if you want a drink bring one with you as there is no bar on site.
Genuine Expedia guest review
Other trip Feb 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel, beautiful grounds and decor"
Everything was great, there is no hot tub/spa as advertised, however.
Genuine Hotels.com guest review
4 night trip Jan 24, 2014
A Traveler
US
4.0 / 5Excellent
"Nice location, good setting"
The staff was friendly. When we arrived, our room had a few things left from the previous guests, which wasn't fun, given that we arrived pretty late; being that said, staff removed items (which included left-over foods in the fridge) very quickly. We got 2 rooms, one on the first floor, one on the second. The one on the second floor had full internet access and was in way better shape than the one on the first. In addition, the first-floor room was right next to the pool bathroom so it wasn't that comfortable to not being able to open the curtains as people could see right into our full room. If you go, definitively press for a room on the second floor.
Genuine Expedia guest review
Other trip Jan 13, 2014
Ruben
US
1.0 / 5Poor
"Nightmare"
It was the worst hotel ever. We were in a room close to the pool, and it was just impossible to sleep at night. The room was dirty and the air conditioning didn't work .... Just a nightmare
Genuine Expedia guest review
Other trip Jan 8, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel off the main line"
Excellent stay, great location, great price.
Genuine Expedia guest review
Other trip Dec 11, 2013
A Traveler
US
4.0 / 5Excellent
"Nice close to fifth ave"
Very close to all we want
Genuine Expedia guest review
Other trip Nov 30, 2013
A Traveler
US
1.0 / 5Poor
"Close to 5th av."
They charge me an additional person, because they say that a double room with 2 queen beds is just for 2 people and we were 3. The internet never worked and there wasn't hot water.
Genuine Hotels.com guest review
1 night trip Sep 14, 2013
A Traveler
US
4.0 / 5Excellent
"Great location and friendly staff!"
We stayed here the last 3 nights of our Yucatan trip. Since the hotel is on the Constitution Ave. it was easy to find and check in was smooth. As soon as we found the A/C didn't work, the staff assigned us to a different room. We had a small fridge and the best shower in our entire 2 week's in Yucatan. When we asked for some hot water to make some tea, the staff brought us an electric kettle to our room. We chose breakfast plan and it was great to start a hot and humid day with healthy desayunos, including good coffee, made-to-order eggs, and fresh fruits. The location is perfect to walk to 5th Ave. and to the beach, near MEGA grocery store and El Fagon restaurant, ravenderia is nearby, too. There are two swimming pools surrounded by lots of plants and coconuts she'll lanterns made it really pretty during night. Nice Itallian deli and Subway is just few steps away. I will definitely recommend Las Goldorinas.
Genuine Expedia guest review
Other trip Jul 5, 2013
Tomoko
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Decent hotel in a decent location"
We stayed here after spending 20 days at another hotel in Playa, then 13 wonderful days in Akumal. Las Golondrinas was a 2 day stop before flying home to Canada. Check in went fine although reception said we would have to pay for breakfast. I checked online and it was included, so we did get our vouchers. The room they gave us was dark, and at the back of othe hotel beside the common bathroom for the pool. We asked for a change, and got it 2 hours later. Breakfast was fine, the staff there very friendly. The hotel is 2 blocks from the mega store and 4 blocks from the action on 5th ave. It's is good place for a short stay, popular with Mexicans and travellers at a decent price.
Genuine Expedia guest review
Other trip Jan 13, 2016
lebrew
CA
4.0 / 5Excellent
"Excellent but the mattress..."
Everything was great for the price but the mattress was very hard and uncomfortable.
Genuine Hotels.com guest review
2 night romance trip Jan 8, 2016
A Traveler
CA
3.0 / 5Good
"Convenient hotel near to the action"
This hotel is very close to 5th Avenue, which has all the night-life in Playa del Carmen. The hotel's decoration is very cute and its close to a supermarket, which we found very convenient.
Genuine Hotels.com guest review
2 night romance trip Mar 19, 2015
A Traveler
CA
4.0 / 5Excellent
"great stay in beautiful hotel"
front desk staff very helpful and friendly came in for the Riviera Maya jazz festival. and loved the location
Genuine Expedia guest review
Other trip Dec 6, 2014
tom
CA
4.0 / 5Excellent
A good hotel and near to the centre of town, only about a 10 min walk. Staff were friendly and very helpful, and the hotel was always clean and tidy. They have wifi which is free to use but only works in the lobby area. They also have a computer that guests can use.
Genuine Expedia guest review
Other trip Jan 22, 2014
chris
GB
3.0 / 5Good
"Overall ok"
A good hotel with a great first impression, but unfortunately the workmanship in the bathroom in particular was very disappointing. The tiling, painting and plumbing was very poor. And worst of all was the sewer smell that lingered in the bathroom. Also, very slow wifi, almost useless.
Genuine Expedia guest review
Other trip Jan 20, 2014
A Traveler
AU
3.0 / 5Good
"Convenient"
Easy walk to bus and 5th ave. use this hotel 4-5 times a year. Rooms are clean, beds are comfortable, staff is friendly.
Genuine Hotels.com guest review
1 night trip Oct 20, 2013
Laura
CA
4.0 / 5Excellent
"In walking distance of the 10th avenue"
The hotel has a lovely courtyard with lots of plants around the pool. But both pools aren't really deep, so dont' try any plunges.
Genuine Hotels.com guest review
2 night trip with friends Jun 14, 2013
A Traveler
MX

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
"En general bueno"
El hotel tiene una buena relacion precio calidad. Tiene algun aspecto negativo no tenia desayuno y suele tener un desagradable olor a sanitario en la habitacion. Tiene ruidos por reformas que estan en curso. La habitacion muy comoda y limpia igual que el baño. Acceso a club de playa con descuento. Cerca de zona de servucios y playa.
Genuine Hotels.com guest review
3 night trip with friends Apr 4, 2016
Maria L
UY
1.0 / 5Poor
Alquile tres avitaciones de las cuales a dos no les funcionó el aire acondicionado
Genuine Hotels.com guest review
1 night family trip Mar 25, 2016
Roberto
MX
4.0 / 5Excellent
Mas no puedo pedir
Genuine Hotels.com guest review
3 night trip with friends Mar 18, 2016
Soria Maria
AR
4.0 / 5Excellent
Excelente
Genuine Hotels.com guest review
3 night trip with friends Mar 21, 2016
Mariela
AR
3.0 / 5Good
En general bien, pero un poco caro
Genuine Hotels.com guest review
1 night family trip Feb 20, 2016
LUCIA IVONNE
MX
3.0 / 5Good
"Hotel mitt i centrum med pool"
Perfekt läge i Merida. Nära till stadens torg och restauranger. Trevlig innegård och tillgång till utomhuspool var ett klart plus.
Genuine Hotels.com guest review
4 night family trip Dec 26, 2015
A Traveler
SE
3.0 / 5Good
"Abuso na cobrança de hospede"
Comeri um erro na reserva e não informei que minhas 2 filhas estariam comigo, porém o custo para 2 ou 4 pessoas no mesmo quarto era o mesmo no site do hoteis.com. Mesmo eu mostrando no site, a gerente exigiu que eu pagasse um valor de balcão para a ocupação das minha filhas para usar o mesmo quarto e as mesmas camas. O hotel é charmoso, mas os quartos não recebem luz solar, assim o cheiro de mofo é muito ruim. Atebdimento do staff bom e o café da manhã é bom. Localização ótima. A 5 min a pé da 5a Avenida.
Genuine Hotels.com guest review
3 night family trip Jan 14, 2016
A Traveler
BR
4.0 / 5Excellent
"Bueno wifi no funciona bien"
Wifi malo
Genuine Hotels.com guest review
3 night romance trip Jan 11, 2016
Angel Manuel
AR
3.0 / 5Good
"Es conveniente si solo llegas a dormir"
Solo lo ocupe para dormir ya que el desayuno era costoso
Genuine Hotels.com guest review
4 night family trip Nov 28, 2015
A Traveler
MX
5.0 / 5Outstanding
"muy bien en general"
Muy bien en relacion al precio. Me encantó que esta muy cerca de la playa y de la quinta avenida, el personal muy atento.
Genuine Hotels.com guest review
2 night family trip Jul 16, 2015
Marah
MX
4.0 / 5Excellent
"Excelente"
Excelente hotel para descansar, a pocos pasos de la 5a avenida
Genuine Hotels.com guest review
9 night family trip Jun 30, 2015
Jonathan
MX
4.0 / 5Excellent
"Buen hotel"
Buen hotel cómodo familiar y cerca de la playa y la quinta avenida
Genuine Expedia guest review
Other trip May 9, 2015
marco antonio
MX
4.0 / 5Excellent
Hermoso hotel/posada con un ambiente muy cálido. Las habitaciones son amplias y cuenta con todas las comodides básicas que se precisan a la hora de vacacionar (cama cómoda, buena refrigeración, caja fuerte, etc). La ubicación es ideal!
Genuine Expedia guest review
Other trip Mar 24, 2015
A Traveler
AR
4.0 / 5Excellent
"hotel très bien placé"
Très bon hôtel bien situé à quelques pas du centre ville. Par contre avec le patio, c'est de temps en temps un peu bruyant. Le personnel très agréable et disponible. A recommander Cordialement Philippe et Patricia
Genuine Expedia guest review
Other trip Feb 9, 2015
Philippe
FR
4.0 / 5Excellent
"Precio correcto para el servicio recibido"
El hotel sirvio de descanso, pues todo el dia anduvimos paseando por Playa del Carmen.
Genuine Expedia guest review
Other trip Jan 26, 2015
Lamberto
MX
2.0 / 5Fair
"Dårlig service og veldig fuktig"
Værelse som ved første øyekast virket bra, men veldig mye fukt. Tok en dusj og set begynte p lukte fra sluket. Vil ikke anbefale å booke her. Sur betjening og dårlig frokost gjorde ikke saken bedre.
Genuine Expedia guest review
Other trip Dec 31, 2014
jente 35
NO
3.0 / 5Good
"Bonito hotel"
El hotel tiene buena ubicación para poder descansar y poder ir a divertirse en las noches. Tienen que mejorar el horario de check in
Genuine Hotels.com guest review
1 night trip with friends Nov 22, 2014
DAVID I
MX
4.0 / 5Excellent
"Hôtel familiale"
Hôtel très sympa et vraiment bien situé. Beaucoup de Mexicains viennent en vacances dans cet hôtel. 2 piscines, distributeur d’eau et glaçons. Personnel très aidant. On a bénéficié d’un sur classement en suite la première nuit!
Genuine Hotels.com guest review
5 night romance trip Nov 18, 2014
SEBASTIEN
FR
4.0 / 5Excellent
"Hotel familiale"
Hôtel très sympa et vraiment bien situé. Beaucoup de Mexicains viennent en vacances dans cet hôtel. 2 piscines, distributeur d’eau et glaçons. Personnel très aidant. On a bénéficié d’un sur classement en suite la première nuit!
Genuine Hotels.com guest review
1 night romance trip Nov 17, 2014
SEBASTIEN
FR
4.0 / 5Excellent
"Cómodo"
Muy buena opción para alojarse en el centro de playa del Carmen. Lo más destacable es la predisposición del personal. Lo único "malo" es que no funcionaba bien el control del aire acondicionado en la habitación.
Genuine Expedia guest review
Other trip Sep 15, 2014
Romi
AR
4.0 / 5Excellent
"Aceptable pero con detalles"
La ubicacion es excelente, el hotel es bonito y muy limpio. Solo q las habitaciones tienen varios detalles, el clima es muy ruidoso y no climatiza uniforme la habitacion, el bano tiene un fuerte olor a drenaje y las llaves de la regadera de la habitacion q nos toco estaba muy viejita y se batalla. El personal es muy amable. Solo necesitan unas renovaciones. Buena opcion si no estaras mucho tiempo en el hotel.
Genuine Hotels.com guest review
7 night family trip May 22, 2014
Christian
MX
3.0 / 5Good
"lo recomiendo"
El hotel esta en muy buena ubicación, no es caro, cuenta con 2 albercas las cuales están en buen estado, lo único que tienen mejorar son los colchones ya que son muy duros lo que hace que uno no descance muy bien por lo incómodo que es, la otra son los Aires acondicionado estos son muy viejos y hacen mucho ruido, pero en mi próxima visita me volvería a hospedar en el mismo hotel.
Genuine Hotels.com guest review
3 night family trip May 16, 2014
A Traveler
MX
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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