During freezing temperatures, about 3am we noticed the heat had gone out. Since we were leaving that morning we decided not to bother anyone. As my husband was checking out he informed them that the heat had gone out and their reply was "Well, you did book through Expedia". This was our first time staying at that hotel as well as booking through Expedia. […] They gave us a room as far from the elevator as could be. We were in the last room on the end and the only other people we encountered on that floor was in the room next to ours so now I wonder if they booked through Expedia also. This was a quick trip and for the rate we would not have complained until we got the "Well, you did book through Expedia" comment. Maybe an attitude adjustment is due here or they are in the wrong business. I highly recommend Red Roof Inn in Pigeon Forge, TN. The place we stayed could learn from them. Read moreGenuine Expedia guest review
Ok for the priceGenuine Hotels.com guest review
The room was very dirty!!!!! The carpet had not been vaccumed. The bathroom had numerous cobwebs. The hearing unit wasn't working properly which made the room cold. I will never stay here again & will not recommend.Genuine Expedia guest review
Was disappointed in location. Thought this was smack dab on the strip, but way off. Hotel staff were AWESOMEly nice. Breakfast was good. The room could have been much cleaner (toilet seat top was filthy). This hotel is really dated, but the fireplace in the room, spacious room, and friendliness of the staff helped in overlooking some of the other downs. […] TV service was a bit weird, but we were there to shop & sightsee and only sleep in the room, so for the $ it was fine. Read moreGenuine Hotels.com guest review
"Smokey Mountain Leisure"
Though this Red Roof is in process of some remodeling it was still fine. They have all new mattresses which is one of the most important things about any hotel. Cleanliness is next and our room was well cared for each day. Hotel had several room options-we took a King suite with a fireplace and got a sixth floor (great view) room with a 4poster bed. […] The fireplace and wrap around balcony was great. Also microwave,mini fridge,and coffee pot. Ideal location on strip to downtown overlooking the river. Great stay!! Read moreGenuine Hotels.com guest review
"Overnight in Gatlinburg"
I had no knowledge of this hotel. I needed two rooms adjoining with one being wheelchair accessible.They were able to do this. However, all beds here seem to be the very high mattress. For a person who cannot stand to get in the bed, it is a real stretch from chair to bed. One room had a fireplace, which was nice and the weekend was very cold. The breakfast […] bar was in a converted room, second floor. It needed some updating. For the price, I expected a little better look. Read moreGenuine Expedia guest review
"Walking distance from downtown"
Nice room. Slept well. We were on the second floor and there were doors to the adjoining rooms. You could hear everything that was going on in the other rooms.Genuine Expedia guest review
We had a good stay. They allow the first pet under 10 lbs free. Not very convenient to walk ionto downtown but there are plenty of parking lots and also spaces along the creek. Breaker kicked once and was fixed when we returned from breakfast. Very courteous, and accomodating staff. I've stayed there several times before and seems like it just keeps […] getting better. Read moreGenuine Hotels.com guest review
"disappointed in location"
hotel was being renovated but that can't be helped. Location was farther than I thought from the strip but I guess that was mainly my mistake. Staff was friendly and helpful, room was quite nice, clean/Genuine Hotels.com guest review
"easy to find events available"
hotel is older but has been remodeled but consideration to improved directions to exit to parking lots due to hotel is built on three levels with no clear direction how to get from level to level.Genuine Hotels.com guest review
"Cades Cove overnighter"
Room was ready and clean. Lots of space, nice view, everything was clean.Genuine Expedia guest review
"Gatlinburg, Fall leaves in the Smokies"
Ok for what we paid for room, hotel as a whole needed updatedGenuine Hotels.com guest review
"Not a bad walk for everything"
It was great the bed was was bad they are in process of changing the mattresses but had not gotten to the sixth floor yet.Genuine Expedia guest review
"Convenient, Clean & Comfortable"
The best pet friendly hotel we have ever stayed at. Putter loved it too. The rooms were large with a nice balcony, fireplace, great beds, fridge, and microwave. Although we only stayed one night, this would be ideal for a longer stay as well.Genuine Hotels.com guest review
Fair. Needs general overhaul of bathroom not just temporary fixes. Liked the fireplace. Office had a strong musty smell and rooms had a little. Loved the view!!! Breakfast was served very late needed it earlier on the morning we were leaving.Genuine Hotels.com guest review
"Be prepared to walk!"
Overall, for the price, we didn't have many complaints. The hotel is aged and very obvious. The staff was very courteous. We really only needed a place to sleep so it wasn't terrible. Being aged, the room had a little bit of a dirty feel to it. We couldn't use the coffee pot because it looked dingy. The toilet was very hard to flush and didn't seem […] to have enough pressure in it. Also, the elevator is janky and honestly a little frightening. On the plus side, if you love wildlife, this is the place to be! On the very first night we went out on the balcony to walk a GIANT BLACK BEAR cross the parking lot! It was amazing! For the walk, realize that it is at the end of Gatlinburg. It is walkable but on the edge of town, so be prepared to hike. We probably walked 20 miles on our 4 day trip. But it's worth the excerise and not having to pay to park everywhere. Being at the end of town, the area is a little run down, but its not far from the shops and attractions in Gatlinburg. Overall, it's not bad for the price. I'm not sure if we would stay again due to the location but overall not a bad hotel. Hope this helps your decision! Read moreGenuine Hotels.com guest review
the mattress was worn out and made my back hurt. the carpet looked really soiledGenuine Expedia guest review
House keeping skipped cleaning our room one day.Genuine Hotels.com guest review
This was our first time in the Gatlinburg area. We stayed four nights at this hotel and the room was clean and spacious. The décor and room was a little outdated, but otherwise the room was acceptable for the time that we were in it.Genuine Hotels.com guest review
I stayed at the Red Roof Inn and Suites 10/13 + 10/14 I booked the hotel 4 months in advance bc my daughter was getting married in Gatlinburg. not only was the room very disappointing to be a suite but Monday the 14th when we left the room at 2:00 our room hadn't been clean. Also I left $160.00 in my suit case bc I forgot to get it when I left for my […] daughter's wedding. ( yes she got married on a monday) but I figure it would be safe bc it was in my suit case covered up with other clothes. When we returned at 6:00 Our room was not clean correctly there was still empty bottles and wet wash cloths and my MONEY was gone. I went to the office and they told me the manger was on his way in and they would have him to call me. No suprise I didn't get a call so the next morning when I check out I talk to the manger who was very rude so we called the police dept. which came down and we file a police report. I would NEVER stay here again what was suppose to be a happy joyful time for my family turned out to be a very awful experience. So I would NOT reccomend this hotel at all Read moreGenuine Expedia guest review
"Enjoyed our stay"
We have a pet so we were looking for a hotel that was pet friendly. The room was spacious and nice...it had an odor but to be somewhat expected with pets allowed on carpet...I would suggest something other than carpet if pets are allowed in the rooms. Not real close to everything but within walking distance....over all stay pleasant for one night!Genuine Hotels.com guest review
Great room, great location. Was very pleased! Would definitely stay again.Genuine Hotels.com guest review
The room was a great size the cleaning of the room was very disappointingGenuine Expedia guest review
"Red Roof Inn Gatlinburg"
The hotel was very clean with spacious rooms and friendly staff. Plenty of parking and quiet neighborhood. Will definitely stay here again.Genuine Hotels.com guest review
For what I paid ($55 a night). This was a good hotel close to everything Gatlinburg had to offer.Genuine Expedia guest review
"Still pretty good."
This was my 2nd stay at the Red Roof. I highly enjoyed my previous experience and was not disappointed by the 2nd. I received another clean, comfortable room. Check in is fast and easy. Check out is even easier. Rates are highly affordable and you can easily walk the Gatlinburg strip.Genuine Hotels.com guest review
I was dissapointed. Prior to booking the desription of the hotel indicated that they had free internet. Unfortunatly my room was not picking up teh signal. In addition the refrigerator did not work and room smelled. . .Genuine Hotels.com guest review
"on start of the strip"
The room was very spacious with new mattress an a 40 inch flat screen tv. we had a great breakfast in the breakfast room on the second floor. The Motel is under a total remodel with workers keeping the noise and mess hidden.The total staff was very pleasant making us feel at home!Genuine Hotels.com guest review
had a really nice balcony area and the room was large with a large gas fireplace. The decor not so great but it was clean. The price was amazing! We would stay again.Genuine Expedia guest review
"Had a great stay!"
The room was clean and quite.Genuine Hotels.com guest review
This was a great hotel for the price but noisy with roof work going on they start e very morning at 8 and dont stop till 5 or 530. So you will be woke up early.Genuine Hotels.com guest review
The air conditioner made too much noise when coming on and off. Otherwise, the room was great! The new beds were comfy.Genuine Hotels.com guest review
It was fine, room was great and the bed was very comfortable. Outside appearance very poor. Couldn't sit out on balcony because there were too many cob webs to deal with. Outside appearance needs painted badly. Landscaping could also be improved.Genuine Hotels.com guest review
We enjoyed everything about the hotel. The front desk staff were super friendly. The room was large, clean, and very comfortable.Genuine Hotels.com guest review
"Decent place to stay"
For the price, this hotel was worth it. It was within a five minute walk of the aquarium and the rest of downtown Gatlinburg. The hotel could definitely use some updating. Looks like it's been about 20 years since the rooms have been decorated. There were unpainted patches on the wall in the room. Otherwise it was a nice place to stay. We had a corner […] room with a fireplace (didn't work) and balcony. The staff was nice. Read moreGenuine Hotels.com guest review
"Older hotel but still nice."
Seven story hotel in Gatlinburg and a great rate. Staff I met at check-in we're friendly and courteous. Older facility but nice. Breakfast offerings were good. Nice place.Genuine Expedia guest review
The smell of dog hits you in the face as soon as you open the door. Filthy. Old. Out dated. The bed sheets and pillow cases had dog hair on them. Bathroom heat lamp did not work. No available plug ins for your smart devices.Parking area is horrible and scary. The only time you will see any hotel staff is when you passed by the front entrance and they […] are taking a smoke break. Read moreGenuine Expedia guest review
"Experience at Red Roof"
Some of the staff was very accomondating while others were not. We ask one of the staff about eating places in the area and was told the closest was 5 miles down the road toward Piegon Forge. We leave the hotel to find several eating places within a mile away. He acted like he just didn't have time for us. The other problem was they were putting on […] a new roof and it was very noisy plus they were working right outside our room. I mentioned it to them and the answer I got was they would be done between 4-5 o'clock. We had a puppy with us who doesn't like noise so this was also disappointing. Read moreGenuine Expedia guest review
"Great Location in Gatlinburg"
This is the second time I've stayed at this location. It's at the beginning of the main strip in Gatlinburg, which is a short distance from everything in Gatlinburg. The rooms are clean and spacious. The beds are nice, not the cheap beds you find at some of the less expensive vacation destination hotels. They have all flat screen TVs, which I think […] should be a given for any modern hotel, but I've stayed at 3.5 star hotels without them. The pool has a nice lighting scheme and looks great at night. The staff is always friendly and courteous. I know the prices of these hotels change from weekend to weekend, but for a Gatlinburg hotel, this place is a great price for the modern and comfortable feel you get staying here. Read moreGenuine Hotels.com guest review
"You get what you pay for!!!"
This hotel looked good online but in person it was awful. The room was smelly and looked nothing like the room in the picture. The pool was green and didn't look like something we wanted to swim in. There were other peoples hair in the bed. Just stay somewhere else!Genuine Hotels.com guest review
"Nice hotel in Gatlinburg"
Very nice hotel close to everything to do in Gatlinburg. The balcony was great and the beds were comfortable. The only thing wrong with the room we stayed in was it had an odd smell. Other than that it was great.Genuine Expedia guest review
"Good hotel within walking distance of downtown"
It was very nice, clean, great location. It was a little difficult to find parking from road. But plenty of parking once we got there.Genuine Expedia guest review
"walking distance to all galtinburg attractions"
people that work there was very friendly.Genuine Hotels.com guest review
"close enough to walk into Gatlinburg"
nice hotel. working on it now to do upkeep, not crazy about the animal friendly policy, would be nicer if they kept pet friendly rooms & not pet friendly rooms seperate.Genuine Hotels.com guest review
"fair if your on a tight budget"
Older hotel that needs updating very badly.Genuine Hotels.com guest review
"ok hotel for price"
room was clean. staff friendly , breakfast was fair , hotel is definite pet friendly for those who have pets.Genuine Expedia guest review
"The staff was great!!! Room not so good..."
The staff were truly wonderful. I know some of them had terrible hours to work, but their personalities still shined. Ann, was a truly nice person to talk too. I asked for her opinion, and she gave honest answers. Don't lose her. Your breakfast staff was kind and great also. Probably not feasible, but have peanut butter for the Bagels. That tastes wonderful, […] my opinion. The only problem we had is with the room. It looks nice, has a nice balcony, and nice beds, and cool enough, but the room was extremely humid. It was that way from the beginning. You could not see the dampness, but you could sure feel it, and smell it. Lastly, on a lighter note, we all wanted to swim when we got there, but the pool was green the whole time we were there. Read moreGenuine Expedia guest review
"Nice hotel in a great location"
Great location, nice pool and ample parking lot. Staff was very friendly and helpful; pointed out that there was a free breakfast that e had not even known about. We booked the suite which contained a king in one room, 2 queen beds in another and a fold out couch in the living area. We did not use the living/ dinning area really at all however it had […] a fireplace, table and chairs for 6. Th kitchen was outdated as far as looks but everything worked and was clean. The bedroom furniture was outdated as well except for the new Tvs and the beds, as both were brand new. We loved the room we got and plan on returning later on. A bonus is this hotel is pet friendly but no pet smells or any evidence was noticed anywhere. Read moreGenuine Expedia guest review
We were extremely satisfied with our experience with Red Roof Inns in Gatlinburg. The rooms were extremely clean and spacious. Our ONE and only complaint is the location of where the hotel is. Its at the top of Gatlinburg at traffic light #2. The traffic light only blinks so it makes it hard to get out of at times, however it does have a trolley stop […] right in front of the location. We had great service. I can assure you that we will be staying in this hotel again, if/when we come back to Gatlinburg. Read moreGenuine Hotels.com guest review
"Smoky Mountain Retreat"
We were pleasantly surprised! The mattresses had just been replaced, and the room was surprisingly spacious. The room was clean. Breakfast wasn't incredibly varied, but they had waffles, cereal, bagels, biscuits, toast, and some fruit.Genuine Expedia guest review
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