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  • Hilton Garden Inn Lake Forest Mettawa
  • All hotels in Mettawa, Illinois, United States
All hotels in Mettawa, Illinois, United States
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1 room,  2 adults 
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Room 1:

Hilton Garden Inn Lake Forest Mettawa - Mettawa

42.243052, -87.903909
3 stars
26225 North Riverwoods Boulevard, Mettawa, IL, 60045 United States ‎1-866-539-0036‎ | welcomerewards™

For every 10 nights, get 1 free!

Lowest price $76
available on 05/24/13
Price Match Guarantee
4.5 165 5

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    Hilton Garden Inn Lake Forest Mettawa
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    Landmarks near Hilton Garden Inn Lake Forest Mettawa

    • West Lake Forest Station Hotels - Lake Forest 2.0 miles
    • Northwestern Lake Forest Hospital Hotels - Lake Forest 2.1 miles
    • Cuneo Mansion and Gardens Hotels - Vernon Hills 2.4 miles
    • Lambs Farm Hotels - Libertyville 2.5 miles
    • Trinity International University Hotels - Bannockburn 3.3 miles

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    Overview of Hilton Garden Inn Lake Forest Mettawa - Mettawa

    Location.
    Located in Mettawa (North Suburbs), Hilton Garden Inn Lake Forest Mettawa is close to Northwestern Lake Forest Hospital, Cuneo Mansion and Gardens, and Lambs Farm. Additional area attractions include Trinity International University and Lake Forest College.

    Hotel Features.
    Hilton Garden Inn Lake Forest Mettawa has an indoor pool, a spa tub, and a fitness facility. Business amenities at this 3-star property include a business center, a meeting/conference room, and limo/town car service. This business-friendly hotel offers a restaurant and a bar/lounge. Additional amenities include gift shops/newsstands, a grocery/convenience store, and laundry facilities. Guest parking is complimentary. This is a smoke-free property.

    Guestrooms.
    The 170 air-conditioned guestrooms at Hilton Garden Inn Lake Forest Mettawa include safes and coffee/tea makers. 27-inch flat-screen televisions are equipped with premium cable channels and pay movies. All accommodations provide desks, complimentary weekday newspapers, and multi-line phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer hair dryers and complimentary toiletries. In-room microwaves and refrigerators are provided. Additional amenities include windows that open and clock radios. In addition, amenities available on request include irons/ironing boards and wake-up calls. Housekeeping is offered daily.

    Image of Hilton Garden Inn Lake Forest Mettawa, Mettawa
    4.5 out of 5 Excellent (165 reviews)
    (Neighborhood average 4.1)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The experience with this ONE stay will have me coming back to Hilton Garden Inns. The staff and crew at Lake Forest Mettawa was beyond great. My family... and I came up for the Naval Graduation and we were treated with the utmost respect, attention and gratitude on a daily basis. The front desk people knew how to put and keep a smile on our faces and if I remembered the two desk agents names I would be putting them on this rating. The hotel was clean and well kept, the location was perfect and from other rating the freeway traffic noise was not that much of an interruption. If you want a great night's sleep and in friendly confines... this is the place!! by Bernadette P.  from Colorado on 05/09/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $76
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deluxe Suite, One King Bed

    Two Queen Beds, Non-Smoking, Accessible

    Standard

    King

    Two Queens

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • American Express
    • JCB International
    • MasterCard
    • Visa

    Amenities

    • General
    • Designated smoking areas
    • Fireplace in lobby
    • Gift shops or newsstand
    • Microwave in lobby
    • Restaurant
    • Shopping on site
    • Smoke-free property
    • Suitable for children
    • Swimming pool - indoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Ballroom(s)
      • Bar/lounge
      • Elevator/lift
      • Grocery/convenience store
      • Luggage storage
      • Meeting facilities size (feet) - 3,000
      • Meeting facilities size (meters) - 279
      • Number of floors - 5
      • One meeting/conference room
      • Total number of rooms - 170
      • Year Built 2008
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • In-room safe
    • Iron/ironing board (on request)
    • Rollaway/extra beds available
    • Window opens
    • See more room details
      • Air conditioning
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary weekday newspaper
      • Daily housekeeping
      • Extra towels/bedding in room
      • Flat-panel TV
      • Free local calls
      • Hair dryer
      • HDTV
      • Microwave
      • Multi-line phone
      • Pay movies
      • Premium bedding
      • Premium TV channels
      • Refrigerator
      • Voice mail
      • Wake-up calls
    • Services
    • Complimentary newspapers in lobby
    • Express check-in
    • Express check-out
    • Fitness facilities
    • Free parking
    • Laundry facilities
    • Limo or Town Car service available
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Spa tub
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Dry cleaning/laundry service
    • Event catering
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Hilton Garden Inn Lake Forest Mettawa features The Great American Grill, an on-site restaurant serving breakfast, lunch and dinner. Enjoy freshly prepared American favorites in a relaxed setting. The Grill offers cooked-to-order American breakfasts as well as lighter Continental breakfasts. At lunch and dinner a wide variety of salads,soups,sandwiches, pastas and chefs specials are available. Open daily 6am-10pm.

    Room service during limited hours is available.

    The Pavilion Pantry Convenience Mart offers sundries, an assortment of beverages and ready-to-cook meals bound for the in-room microwave oven or refrigerator.



    Recreation

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Aerobics nearby
    • Basketball nearby
    • Bicycle rentals nearby
    • Bird watching nearby
    • Boating nearby
    • Boat launch nearby
    • Dock nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf - miniature nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Hunting nearby
    • Ice skating nearby
    • Kayaking nearby
    • Motor boating nearby
    • Parasailing nearby
    • Personal motorized watercraft on site
    • Pilates classes/instruction nearby
    • Playground nearby
    • Racquetball/squash nearby
    • Rafting nearby
    • Rowing or canoeing nearby
    • Running track/path nearby
    • Sailing nearby
    • Scuba diving nearby
    • Skydiving nearby
    • Snorkeling nearby
    • Swimming nearby
    • Tennis nearby
    • Volleyball nearby
    • Water skiing nearby
    • Windsurfing nearby
    • Yoga classes/instruction nearby

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Mettawa, Illinois, United States
      of
    42.243052, -87.903909
    Hotel coordinates:

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    Area map

    A short guide to North Suburbs

    The Cook and Lake county cities of Northbrook, Palatine, Vernon Hills, Glenview, and Lincolnshire are among Chicago’s most affluent suburbs. Vernon Hills is home to the popular Westfield Hawthorn shopping center and Zanies Comedy Club. Scenes from Ferris Bueller’s Day Off, The Breakfast Club, Weird Science, and Ice Harvest were filmed in Northbrook.

    see all hotels in Mettawa

    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • West Lake Forest Station (Milwaukee District-North Line) - 2.0 miles
    • Northwestern Lake Forest Hospital - 2.1 miles
    • Cuneo Mansion and Gardens - 2.4 miles
    • Lambs Farm - 2.5 miles

    3.0+ mi

    • Trinity International University - 3.3 miles
    • East Lake Forest Station (Union Pacific-North Line) - 3.4 miles
    • Vernon Hills Station - 3.6 miles
    • Lake Forest College - 3.9 miles
    • Lake Bluff Station - 3.9 miles
    • MainStreet Libertyville - 4.0 miles
    • Chicago Executive Airport (PWK) - 8.7 miles
    • Waukegan Regional Airport (UGN) - 12 miles
    • Chicago O'Hare Airport - 18 miles
    • Kenosha Regional Airport (ENW) - 24 miles
    • Chicago DuPage Airport (DPA) - 29 miles
    • Chicago Midway Airport - 33 miles
    • Racine, WI, United States (RAC-John H. Batten) - 36 miles
    • Aurora Municipal Airport (AUZ) - 44 miles
    • Romeoville Lewis University Airport (LOT) - 45 miles
    • Milwaukee General Mitchell Intl. Airport (MKE) - 49 miles
    All hotels in Mettawa, Illinois, United States
    Reviews
    • All (165)
    • Business (13)
    • Romance (9)
    • Family (10)
    • Friends (4)
    • Other (129)
    4.5 / 5
    Excellent

    Score breakdown (from 165 reviews)

    • 5.0
      (114)
    • 4.0
      (37)
    • 3.0
      (6)
    • 2.0
      (4)
    • 1.0
      (4)

    Average rating for:

    • Cleanliness
      4.7
    • Service
      4.6
    • Comfort
      4.6
    • Condition
      4.7

    Reviews: Overall

    • <Previous
    • Page 1 of 4
    • Next>
    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "EXCELLENT SERVICE..."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The experience with this ONE stay will have me coming back to Hilton Garden Inns. The staff and crew at Lake Forest Mettawa was beyond great. My family and I came up for the Naval Graduation and we were treated with the utmost respect, attention and gratitude on a daily basis. The front desk people knew how to put and keep a smile on our faces and if […] I remembered the two desk agents names I would be putting them on this rating. The hotel was clean and well kept, the location was perfect and from other rating the freeway traffic noise was not that much of an interruption. If you want a great night's sleep and in friendly confines... this is the place!! Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Bernadette P.
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "convenient to Libertyville, hawthorne shop Center"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great rate; exceptionally courteous staff who were knowledgeable about the area. We were there for a wedding and needed directions to the church and reception, etc. large lobby - very comfortable to meet friends and talk. If you ask, there is alternative price for the $12.95 breakfast buffet (less food selection, smaller price). Hotel is less than two […] miles from Hawthorne Shopping Center and several strip malls with huge selection of restaurants, etc. Hotel has great sound prooffing! Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for sharing your wonderful comments. We're glad to learn you enjoyed the hotel's amenities and found the location to be convenient. It's also very rewarding to read that you felt our team was so exceptionally friendly and helpful...providing genuine care to our guests is our mission and our passion and we're grateful that was your experience. Thanks for choosing us!
    1 night trip in May 2013
    richard
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      5.0
    Everything was great except for the bed was like sleeping on a concrete slab. It was an adjustable bed, which i assume was broke and stuck on FIRM.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for taking the time to post your review. I'm very pleased to learn you had a great stay. We also appreciate you pointing out the issue with your bed. We rely on our guests' feedback to ensure we are constantly improving. Our engineering team will address the issue immediately to ensure no one has a similar experience. Thanks for choosing Hilton Garden Inn Lake Forest/Mettawa...please plan to stay with us again.
    1 night trip in Apr 2013
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Close to Great Lakes Naval Base"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Our son was graduating from Navy Boot Camp. The Hotel is about a 15 minute car ride to the Naval Base. Very easy to get to. The room was very clean. The hotel staff was very friendly. The only downside is the Hotel is close to the freeway, so there is some traffic noise at night. The hotel has a restaurant. Other restaurants and stores are about ten […] minutes away. We would not hesitate to stay there again. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for the wonderful review and a huge congrats to you and your graduate...you should be very proud. We're always particularly grateful to read comments about friendly service...we're glad that was your experience. We hope you'll plan to stay again the next time you're in the area.
    2 night trip in Apr 2013
    SD
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Joyce
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "felt at home!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    As a family we have never stayed anywhere as clean, courteous and just over all friendly. I would spend every trip at this location. The help was always talking to us like the knew us, they really made us feel welcome. Thank you to allot their staff they made our trip even better than it already was!!
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa WOW, thank you for the very kind words and wonderful review. We're fortunate to have a fantastic team that is truly engaged and passionate about providing genuine service and care to our guests. I'm so grateful to hear everyone made you feel welcomed and appreciated. Service is our passion and I'm glad it showed. Although you likely can't spend every trip with us, we do hope you'll plan to come back and see us if you ever return to the area. Thanks for choosing Hilton Garden Inn Lake Forest/Mettawa.
    3 night trip in Mar 2013
    JJ & Trish
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The stay was great and the hotel was excellent. I chose this hotel because it wasn't far from the military base, but beware there isn't anything really near by. So plan to have your meals at the hotel unless you don't mind the drive. The hotel does have everything you need and I would recommend it. Above quality for the price
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for taking the time to share your excellent experience with your fellow travelers. It's nice to learn your entire stay went so well. Regarding location, indeed we are tucked away in a private spot with major amenities, including dining options, about 1.5 miles away. As you mentioned, the good news is our full-service restaurant and lounge serves a wide variety of selections for breakfast, lunch, and dinner. Room service is also offered 7 night/week and our bar provides a variety of beer, wine, and spirits. We appreciate you choosing our hotel, please come back and see us again!
    2 night trip in Mar 2013
    Trina
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent
    "Service"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The service in this hotel was great. Staff was very helpful and helped me with by providing information on going around town.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for taking the time to share your wonderful comments. Our team is truly passionate about providing genuine care and hospitality to our guests...we're so happy that was your experience. We hope you'll plan to stay with us again in the future.
    Business trip
    Mar 25, 2013
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Nice Hotel, very Friendly Staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I went for my son's Navy Boot Camp Graduation. It was a very nice hotel for the price. The front desk staff was very helpful and friendly. It was about a 15 minute drive to the Great Lakes Navy Base. Would definately recommend this hotel to anyone going to Boot Camp Graduation
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Karen
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Great Value, Excellent Guest Services."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff exceeded our expectations!
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thanks for taking the time to share your comments and for the very positive review. Providing strong value is very important, and delivering outstanding service is critical...I'm glad this was your experience. Our team is passionate about providing genuine care to our guests, thank you for appreciating their efforts.
    1 night trip in Mar 2013
    Lynne
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Starbuck coffee"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Starbucks coffee in the rooms could be nice addition!
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for the perfect 5-star review, we're very happy you had such a positive experience. Your feedback regarding upgraded coffee is well received and I've actually shared similar feedback with the brand...outcome TBD. We appreciate your business...please plan to stay with us again when you return to the area.
    Business trip
    Mar 4, 2013
    Monica
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice hotel and room. Can you please change room's coffee into Starbuck's coffee or any better quality coffee?
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for sharing your experience with your fellow travelers and for the perfect 5 star review. I'm glad you enjoyed the hotel and your room. Your feedback regarding upgraded options for coffee is well received. Starbucks coffee, or another upgraded option would be great to offer. However, the HGI brand has made the decision to standardize product for reasons of consistency, quality, and to a lesser extent cost (yours and ours). I do think your suggestion is a good one and I'm planning to share your feedback with the brand team when I travel to our annual leadership conference next week in San Diego. Thanks for choosing us and we hope you'll plan to stay with us again the next time you're in the area.
    1 night business trip in Feb 2013
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent
    "RTC Graduation Weekend"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    We stayed here on the weekend of 1-24 through 1-27-2013. Overall it was a good experience. The location of the hotel was very convenient. It is only 10 minutes to RTC, just a few miles from shopping and dining areas, and easy off / easy on to I-94 which made for a good base camp for our weekend. The only problem with the location is that if you get […] an even numbered room, the road noise from the interstate could be a problem. I noticed it immediately on the night we checked in, but never thought about it again the remainder of our stay. The rooms are small and a bit cramped but very clean. The beds are comfortable, the showers are large.The staff are very professional and courteous. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for sharing your very postive experience. It sounds like you enjoyed the rooms and all the amenities the hotel has to offer. It was especially rewarding to hear that you found our associates to be warm, friendly, and courteous. I was also pleased to read that you were able to take advantage of our convenient location which is close to a wide variety of shopping and dining as well as being just 10 minutes from Great Lakes Naval Base for graduation attendees. You did mention proximity to I-94 as a concern due to noise but you also, thankfully, shared a solution for those that may be a touch more sensitive to exterior noise. Please simply request a non-highway side room when reservations are made, and a member of our team will take time to ensure your request is satisfied. Thanks for choosing us!
    2 night trip in Jan 2013
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very friendly and helpful staff.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for the perfect 5 star review. It's kind of you to take the time to share your comments and it's especially rewarding that it's in regards to friendly and helpful service. Our team is truly passionate about providing genuine care to our guests and I'm so glad this was your experience.
    1 night trip in Jan 2013
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice an quite, good price.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for the very positive review. We appreciate you taking your personal time to share your experience with your fellow travelers. Please plan to stay with us again on your next visit to the area.
    1 night trip in Dec 2012
    fran
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Very nice place to stay in Lake Forrest"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice, very friendly staff, and most comfortable. Free internet was nice too.
    Genuine Expedia guest review
    Other trip
    Jan 2, 2013
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "The Hilton Garden really takes good care of you!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I dedided to stay at the Hilton Garden for several days to recuperate after a surgery. The hotel staff could not have been better or more accommodating. They were very attentive to my needs and made sure I had everything I needed, from lots of extra pillows to the room being made up precisely when I was ready to step out for a few minutes. The lobby […] is beautiful and was a nice change of scenery when I wanted to read by the fireplace or just relax for a while. There is also a pool, a hot tub and a workout room and while I didn't use any of those ammenities this time they looked nice. The hotel is clean and kept up. I live locally but would stay here again just to get away and relax. I have never experienced a friendlier hotel staff! Read more
    Genuine Expedia guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Wow, thank you for the very kind words and for taking the time to share your comments. Our team is truly passionate about providing genuine care to our guests and it's great to hear this was your experience. It sounds like you had some opportunity to enjoy the property and amenities but please do plan to come back again when you can take full advantage of all the hotel offers.
    Other trip
    Jan 2, 2013
    kg
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    3.0 / 5
    Good
    "customer service"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      4.0
    The stay was ok but check in was a joke. Beware they lock the front door at night so you can't get in to check in. I waited 30 minutes outside in 25 degree weather before the man at the front desk to open it up. They did have a sign in the window but it didn't say what time they left and didn't say when they would return. There were laddies sitting […] on the cold floor waiting also. Thats not good customer service. They didn't offer any comps for the extra wait. But the hotel right next to them was a Marriott and it looked very nice and i spoke to them and they said that is common for them not to care to much about thier customers. I will stay there next time when im in town. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank your for taking the time to share your feedback. I want to personally apologize for the frustrating and unacceptable experience you had at check in. For the safety and comfort of our guests, and per brand standard, our front doors do automatically secure themselves after 11PM. On rare occassions, typically due to a guest special request, our associates can be briefly pulled away. I want to assure you this perfect storm is a very rare occurrence. Most importantly, I want you to know that we very much care about our customers, in fact you are the sole purpose for our existence. Hopefully you felt this during the remainder of your stay. Our passion is service and this can be seen in many of the previous reviews on this site and others. However, having shared the details above, I want to again say that your experience was completely unacceptable and that I'm sorry it happened. I have followed up on your concerns with my team and we will take the appropriate steps to be sure no one has a similar experience again. I would only ask that you consider giving us another opportunity to take care of you during your next visit, I'd be happy to handle your reservations personally. Best regards, Jason Smith, General Manager
    4 night trip in Dec 2012
    steve
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "GREAT BUSINESS OR LEISURE STAY !!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I have stayed here many times and it is always a pleasure. The rooms are great for a business stay as they have a great desk work area. The staff is outstanding and very helpful, friendly and concerned.
    Genuine Expedia guest review
    Other trip
    Dec 26, 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Breakfast was a little pricey but located near better options
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent
    "Very nice"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    A perfect place for us to stay, close to family and very comfortable hotel. I would stay again, absolutely!
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thanks for taking the time to share your very positive feedback with your fellow travelers. It's nice to hear you found the hotel to be the "perfect place to stay" and I'm glad you our found location and amenities to be exactly what you were looking for. Please plan to stay with us again the next time you're in the area...we really appreciate the business!
    2 night family trip in Nov 2012
    Lisa B
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Very nice"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    If you hate road noise, then don't go with this hotel because it is right on the highway. I am used to a bit of road noise and did not mind it, and otherwise found no problems with the hotel. It was easy to get to and pretty close to all of the stores. The people were very nice, there were plenty of cookies, and the restaurant made decent food. Speaking […] of the restaurant, don't pay for room service, just go down and get the food to go and save yourself the $2 and 18% they would charge to bring it up to you (that doesn't include gratuity). The shower was very nice (standing shower with clear glass), and the bed was comfy. What more do you need? Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you so much for sharing your great experience. We're glad you found our location convenient and that you enjoyed our rooms and amenities. It's particularly gratifying to hear that you found every member of our team to be friendly. Regarding highway noise...indeed our convenient location does place us close to the highway. Like you, many of our guests are not inconvenienced in the least. However, occassionally someone is uncomfortable with the sound and we are always very happy to meet a request for non-highway side locations. In our experience, this solves the issue 100% of the time. We really appreciate the business and hope you'll stay with us again in the near future.
    1 night trip in Nov 2012
    Amanda
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Clean, cozy & affordable"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was a last minute booking for a close place to stay to a music festival. Rooms were clean, comfortable, affordable and staff was extremely friendly. The desk host gave us a complimentary soda for having to wait for two minutes, while the people in front of us checked out. Will stay here again next year during the festival!
    Genuine Expedia guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for taking the time to share such kind words...I guess sometimes good things do come to those who wait. Our mission is "clean and friendly" and it's great to hear that was your experience. Service is our passion and you are our priority. I loved hearing about your check in experience and I will be sure to share and celebrate your comments with our entire team. Thank you for choosing our hotel and I hope you'll plan to stay with us the next time you visit the area.
    Other trip
    Nov 12, 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Oct 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Isabel
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "close to naval graduation"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The room was very clean,the service was great all personal were very friendly and helpful. We were close to our sons NAVAL GRADUATION. Food was nearby. (nothing in walking distance),but graduation was about 15 min. away depending on traffic,food was about 5 min. away (portillos) YUMMY! there was also a walmart and target nearby(just incase)! The ONLY […] thing we did not enjoy about the hotel is that yiu can hear the freeway traffic all night! I would suggest asking for a room away from the freeway even if you have to stare at the marriot next door! other than that it was a great place to stay and would stay there again! Read more
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    S.HART
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Aug 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Pleasant Stay!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was wonderful...the room was very clean, houseeeping did an excellent job, bed was comfortable, and overall experience was delightful. It was a bit disappointing that they did not provide a free breakfast, as you have to travel a mile or so to find an IHOP or Denny's restaurant. They do however offer a restaurant service but we did not use […] it. The location was great for the stay we planned. It is also in a quiet area and near surrounding hotels. However, it may be a bit of a drive if you're planning to visit Chicago and it's attractions. Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa What a wonderful review, thank you making time to share your comments. I was very happy to read that your "overall experience was delightful". In particular, it was extremely gratifying to read your comments about housekeeping doing an excellent job. Our housekeeping team is the heart of the hotel and I'm looking forward to sharing your feedback with them as I know it will be warmly received. Thanks for staying with us and please plan to visit again the next time you're in the area.
    2 night romance trip in Aug 2012
    Erica
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "15 minutes frm the navy base!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel was excellent. The room was very clean and comfortable. I would recommend this hotel to anyone. It was right off of the highway.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thanks for taking the time to share your great experience with your fellow travelers. There's nothing better for our business than strong, positive, first-hand feedback from our guests. I'm glad you found the hotel to be very clean and comfortable. Please plan to stay with us again if you return to the area.
    2 night trip in Aug 2012
    Navy Mom
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Aug 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Was a great stay! Very close to the base and eating and shopping
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa We're so glad to here you enjoyed your stay...thank you for sharing it with your fellow travelers. I noticed you were visiting the base...we're always honored to host visiting family and friends of those dedicated to serving our country. Thank you for staying with us!
    Other trip
    Aug 22, 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Pleasant stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Our room was very spacious, clean, and comfortable.
    Genuine Expedia guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thanks you for sharing your comments and for choosing to stay with us. Our team is dedicated to providing a great experience and genuine hospitality, so great feedback is always well appreciated. Come see us again the next time you're in town.
    Other trip
    Aug 15, 2012
    Sally
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "hotel review"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I enjoyed staying at the Hilton Garden Inn near Chicago, IL. The only complaints I had were the hot tub was broken due to children not being watched by parents that were there attending a wedding and I went down for breakfast on the first morning of our stay and was told that they would leave food up for about 10 mins after close and they did not. Also, […] the server ignored me until I stood up to go find help. The second day we had an awesome server and the food was much better. Room was very nice, spacious, clean and each and every room come equipped with a refridgerator (no freezer) and microwave. Also there is free wi-fi in every room. The beds have mattresses with comfort dialing (able to make mattress soft or hard with a turn of a dial). Housekeeping staff very respectful when on floors early and very helpful. Front desk staff was very helpful in aiding us to arriving and to getting around town to the train and where to go for meals, shopping, etc... Hotel's address is so new that GPS doesn't recognize it. Need to get address of CDW Building to program into your GPS!!!! Read more
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa First, thank you for the overall very positive review. We were pleased to hear that your enjoyed the property, amenities, and most importantly, that you received wonderful service from our team at almost every contact. I did want to address your experience at breakfast the first morning. I think it is absolutely critical that we do what we say we will do 100% of the time. Also, our customer service delivery must be genuinely kind, attentive, and professional at all times...there can be no lapses when it comes to hospitality. Please accept my apolgies for our failure at breakfast on your first morning. I do want you to know I've followed up on your concerns to ensure we do not make the same mistake twice. Thank you for sharing your feedback and for choosing our hotel. We hope you'll plan to visit again the next time you're in the area.
    2 night trip in Aug 2012
    Maria
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    1.0 / 5
    Poor

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      5.0
    I made a reservation with 2 beds non-smoking area. They reserved a one king size bed, on a floor where soccer team were staying. extremely noisy. I had to ask for another room.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for taking to time to share your feedback. A great hotel experience starts long before arrival during the reservations process. The acts of taking accurate reservations, managing specific specia requests, and delivering what was promised are critical to that process and I am very sorry that was not your experience. As we understand, you were also disturbed by a youth athletical team that was staying on your floor. Visiting teams are an important part of our business and we do want them to enjoy the hotel. However, it is the hotel's responsibility to ensure ALL guests are able to quietly enjoy themselves without disturbing others and I want to apologize of we failed to deliver in this regard. Thanks again for sharing your comments, without direct, honest feedback from our guests we cannot strive to constantly improve. Please know that I have followed up on your concerns to ensure no one has the same experience. If you're ever in the area again, please consider staying with us again so we can earn back your trust.
    1 night trip in Jul 2012
    y Latino customer
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Would definitely stay here again!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My family and I were very happy with our stay here. The rooms are well appointed and the staff we encountered were very friendly and helpful. I loved the bed; although, my husband didn't share my same enthusiasm. I would even purchase one like it for myself.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    Stacie
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Great Hotel and Location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    Manuela
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent
    "visiting grandson"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "Great hotel for anyone traveling."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everyone, was extremely professional and helpful! I was visiting my daughter, they even straightened up her messy area when we left the room...she even took notice!! Side facing freeway has a little traffic noise but not bad.
    Genuine Expedia guest review
    Other trip
    Jul 24, 2012
    Navy Mom
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "loved by the 13 year old princess"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was awesome! The staff that checked us in was there the next morning. One staff member was going to work another shift to make sure the guests had what we needed. Restaurant recommendations were spot on. Will absolutely stay here again the next time in North Chicago. Easy to get to downtown via metra and nice and quiet.
    Genuine Expedia guest review
    Other trip
    Jul 23, 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    5.0 / 5
    Outstanding
    "gem"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    shopping, great america, dinning all within short distance, excellent place
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    dan
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    A Traveller
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent
    "Convenient hotel for short trips"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Room and hotel was clean and comfortable. Very friendly staff but no food after 10:00pm. We arrived late so all they had was snacks and a few t.v. dinners in their pantry for an extra cost. The t.v. had limited channels so my 6 yr old couldn't see cartoons. For a two night stay and mostly out of room, it met our needs. Shower and rest time. This hotel […] is more for adults than children. Read more
    Genuine Expedia guest review
    Other trip
    Jul 17, 2012
    JC
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent
    "Stayed here for Navy Bootcamp Graduation!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was a very nice hotel, but it was a little ways away from everything. We had to drive at least 15 minutes to get food or enjoy any sites. Overall I am happy with my stay because it was a gorgeous hotel for a great price. We booked four days in advance and got a great rate.
    Genuine Hotels.com guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for choosing us and for posting such a wonderful review. We're thrilled that you found the hotel to be so gorgeous and inviting. It's also nice to hear you felt you got a great price. We're committed to providing pricing that is always value-oriented. Our goal is to ensure our customers want to return again and again and it starts with value for price paid. We are honored to have the families of those that will soon serve our nation staying with us while in town to celebrate graduation with their loved ones...we appreciate the opportunity to serve you.
    2 night trip in Jul 2012
    Bee
    US

    Hilton Garden Inn Lake Forest Mettawa - Mettawa
    4.0 / 5
    Excellent
    "Just 9 miles away from Naval RTC"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Be advised that this hotel is located just yards away from I-94. I was aware of this before I made my reservation and was willing to put up with the traffic noise in exchange for a lower price compared to other hotels with similar customer ratings. However, the noise is pretty loud.
    Genuine Expedia guest review
    Response by Hilton Garden Inn Lake Forest Mettawa Thank you for sharing your overall great experience. We are honored to provide accommodations for families coming to the area to celebrate Naval Graduation with their loved ones. I'm glad you found the hotel to be a good value and in close proximity to the base. Regarding the highway...no doubt the white noise from the interstate can be unpleasant for some. The hotel has a couple of creative solutions to make you more comfortable and we are always happy to honor a special request for a specific room location on the non-highway side of the building. Should you ever return to the area please plan to stay with us again. We appreciate your business.
    Other trip
    Jul 9, 2012
    Chris
    US
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