We loved the Riu Palace Pacifico! The service was wonderful, the facilities were clean and beautiful, and the entertainment staff was especially delightful! We will definitely come again.Genuine Hotels.com guest review
Lived up to what I've come to expect from RIU PalaceGenuine Hotels.com guest review
"Nice hotel, could be better"
Overall we enjoyed our stay. The staff was awesome! There were plenty of options for food on the buffet. We really enjoyed the Gourmet Restaurant. The tortilla soup in the Mexican restaurant was amazing. Drinks were plentiful and they had high end liquor - Don Julio tequila and Appleton Rum! The beach was on par with Negril, Jamaica. You could walk […] for a mile in both directions. Boogie boarding was included and we enjoyed the waves. Disappointing points: We had requested a king bed (my husband is 6'4") and were given two full size, not a very romantic setup. Housekeeping was inconsistent with our towels - one day we had 5 bath towels the next day only 1. Read moreGenuine Expedia guest review
GREAT TIME, GREAT FOOD, EXCELLENT STAFF TRULY A LITTLE PARADISEGenuine Expedia guest review
This is our second time staying at the Riu Palace Pacifico..... The Atmospere is amazing, the staff is incredible and the food is wonderful!Genuine Expedia guest review
"Nice hotel, nice beach, service could be better"
My family and I stayed 4 days 3 nights at Riu Palace. Hotel is really nice and clean. Awesome and huge pool. Too bad they don't have a separate pool for kids (5-7). The only one that's shallow enough has a bar right in the middle of it, which makes it unattractive for two things: one, smoking is permitted and two, many people stay by the bar drinking […] all day long. Food is descent, nothing spectacular, but a good variety. They have five restaurants, but you need to make reservations in four of them. Unfortunately, we were only able to eat at the buffet, because we tried to make reservations on our second night and everything was booked for the next four days, which makes me think if you want to eat there, you have to make your reservation before you arrive, unless you're staying for a whole week. Can't complain about the beach, really nice. They let you borrow surfing boards for free, so that's an added bonus. Service was okay. Bartenders were all nice, always ready and fast to serve you. Room service was also good. But the service at the restaurant was a little different. I don't want to say that they choose and pick depending on your skin color, but that's how I saw it. Several occasions I noticed when a white couple was looking for a table, waitress will come to them and even took their plate out of their hand to sit them. But that never happened to us. A few times we even had to look for our own table. Not that I want or need them to serve me, but that was noticeable. Read moreGenuine Expedia guest review
"Great Holiday Vacation spot!!"
My wife and I arrived on Sunday for a 10 day stay and could have stayed another 10 days. The staff did a wonderful job meeting all of our needs. The room was a delight great ocean view from the 8th floor very quiet overall. The beds were comfortable and all the amenities beter than expected. We ate at 3 of the 5 resturaunts and enjoyed all of them, […] but a speical tip of the hat to the morning and evening crew in the buffett who all did a suberb job meeting all of our needs. The steakhouse and Mexican specialty resturants were also first class in quality and service. We got good advise about traveling to and from downtown and thought the local bus service was pretty good and interesting to say the least. Read moreGenuine Expedia guest review
"Nice hotel poor arrangements for dining"
Arrived at the hotel on Dec 30. Couldn't reserve an a la carte restaurant until Jan 3. New Years Eve reservations were a disaster. We were a party of 4 and had to have a table for 2. Food was no different than any other night in the buffet exempt for the added cold seafood items which were still on the buffet 3 days later and not smelling great. I […] have stayed at this hotel a few time and this was the first time I felt disappointed. Read moreGenuine Expedia guest review
"Great room and location but bad service."
No complaints about the room, the resort quality or the location. But service was bad. Waiting staff were not responsive. Took too long to clear plates, respond to requests. Front desk and maintenance guy kept bouncing back and forth our room key access issues. Took us multiple trips to the front desk in a single day to change the room key every time […] it stopped working. Their answer was that it happens and reissue another key. Read moreGenuine Expedia guest review
"Clean hotel with great location."
Took our kids (9 and 6) here for Christmas and had a nice time. Go early to reserve beach chairs. Buffet was great everyday. If you want to eat at their other restaurants, make reservations right when you arrive. Beds are very uncomfortable. Would go again!!!Genuine Expedia guest review
"Vacation - Riu Palace"
Awesome experience. Love the weather, amenities of the hotel, the environment, the friendly staff, the food ... Will come back.Genuine Expedia guest review
"Best resort I've ever been to!"
Great food, awesome staff and the best hotel room I've ever stayed inGenuine Expedia guest review
"Great Vaction spot all inclusive resort!"
This was a great vacation! It was a very welcoming hotel. Rooms were very clean. Spotless!The Staff Very friendly!Awesome selection of food at the buffet. 3 other fine dinning restaurants. You need to make reservations. Its included in the all inclusive. Great location. Right on the beach. Beautiful resort! The bartenders were awesome! Really knows […] how to take care of people. Took the dune buggy ride at unique rides. Very cool adventure. Oh by the way. Don't exchange money at the airport. find a bank. get much more for your money. Only thing that I didn't like. Pool bar closed at 6pm. No nightime entertainment at the beach like other resorts.But overall loved the stay! Read moreGenuine Hotels.com guest review
Great hotel wonderful food. Staff can't do enough for u.Genuine Expedia guest review
"Great, especially for the price."
Everything was awesome. Service, the room, amenities, the beach. The food was better than the other Riu's we've stayed with.Genuine Hotels.com guest review
"Nice all-inclusive hotel on the beach"
Nice all-inclusive hotel on the beach. The service and the staff were very friendly, helpful, and responsive. Overall the food was OK. But the location was great, and the service was awesome.Genuine Expedia guest review
"Nice hotel many small nagging issues"
Good overall hotel. Excellent bars, pools, goodwater beach quality. Courtious staffGenuine Expedia guest review
"Beautiful hotel on the beach."
We had a wonderful stay. Facilities were very clean, food was good, lots of activities and very friendly staff. I would definetly recommend this hotel.Genuine Expedia guest review
i will be coming back next year excellent place to stay eat and drinkGenuine Expedia guest review
"Excellent service and nice room"
Service was impeccable. Food was outstanding for an all inclusive. Drinks were outstanding and top shelf liquor were available. Shows and entertainment were ok on par with most all inclusives. Room was very clean and kept up everyday by housekeeping. I am going back to the same resort next year. So far my best experience at an all inclusive resort. […] The only problem with this resort is the location. It is a beautiful beach front property and the ocean was amazing. However, if you enjoy doing things off the resort it is a $30 cab ride to the boardwalk downtown. Small price to pay for the excellent service and food. Read moreGenuine Expedia guest review
"Great with a few exceptions"
Steam room mens,and sauna has not worked for 2 YEARS !!! Countless complaints gets us nowhere. Dinner buffet not good. Steak specialty restaurant like eating in a cheap diner,with tough steak. Otherwise everything else great.Genuine Expedia guest review
very clean, good food. Good shows, entertaining and service.Genuine Expedia guest review
"All inclusive, nice hotel and beach"
Very nice, staff is super friendly and hotel is well maintained. They need more bathrooms for pool and beach areas they are far from both.Genuine Expedia guest review
Amazing! Will go back for sure! Alcohol selection was not bad and food was an A+Genuine Expedia guest review
The hotel and staff were nice. Plenty of options for food.Genuine Expedia guest review
"Definitely a 4 star resort"
I think the only thing holding this place back from being a 5 star resort is the pool size and maybe the restaurant quality. We had an absolutely splendid time here, the rooms were amazing, quiet, plenty of AC, and cleaned every day. The staff were fantastic, always ready to help and answer questions, often going above and beyond to make sure we were […] comfortable. The food was delicious, if not what you would call 5 star quality (easily 4 star), it was well prepared, cooked thoroughly, and there was always a huge selection of things for any meal. Oh, and room service at any time (included)? That was great too. We are already planning our next trip to come back here. Read moreGenuine Expedia guest review
Wish they had a pool for kids. We walked to the RIU resort just down the beach so our daughter could play on the water slides. Our resort's kid club never appeared to be open and we never found the playground pictured in photos. Otherwise, was an awesome place. Good food, nice room. We had to call a couple of times to get the room cleaned despite having […] the "please make up room" sign on the door all day but the staff was polite and prompt at responding to requests. Read moreGenuine Expedia guest review
"Sunshine and Margaritas"
Nice property, relaxing atmosphere, decent food, and the right price what you get.Genuine Expedia guest review
"Beautiful hotel on a beautiful beach"
This is a beautiful hotel. The location is about 20 minutes to the airport and sits on a beautiful beach. The sand on the beach is much softer than the hotels closer to downtown. The food is great and the staff is fantastic. The big con for Riu hotels is the bedding. I have stayed at several Riu's and the pillows are always flat as pancakes, the sheets […] are rough and the mattress pad makes crinkling sounds. I've stayed in about 20 AI resorts throughout Mexico so I know that it's not typical. For an upscale resort, Riu really needs to invest in their bedding. Read moreGenuine Expedia guest review
Had a wonderful time. Went to a wedding and enjoyed the hotel and spa and food was amazing. Loved it!Genuine Expedia guest review
This was our second "all inclusive" trip and is hard because like everyone else we compared it to the other places we've stayed at. To be fair I will just give a review of this resort not a comparison. I've "borrowed" a few lines from other reviews because we had the same experience/sediment as they did. We were totally impressed while checking in. […] Absolutely beautiful lobby and fantastic view from the lobby looking toward the beach. Check in was quick, easy & Andre was very pleasant. At check in they did NOT ask for a credit card "to keep on file" which right away told us it was truly an all inclusive. Pros: 1. Inclusive: Everything is free, even all the drinks in the room refrigerator which is unusual. The room also has whiskey, cognac, vodka, tequila with beer and mixers in the mini fridge etc 2. Lobby: Beautiful, impressive and large. 3. Wi-fi. Free. Even works on the beach. Having it is great so let's not talk about the speed. 3. Restaurants: Five of them. We went to Guacamole Mexican, La Toscana steak house, and the Peninsula (buffet). I'm a chef so food is a big deal and I'm not a fan of buffets by any means but the meals at the Peninsula are surprisingly great. Not a single complaint. Four stars from me. During the day La Toscana does a lunch buffet that is OK, not nearly as good as The Peninsula.The others? well, we'll disguss that in cons. 4. Entertainment: Big theater that has one every night I think. Nice. We tried two shows that were a little dumb so we didn' Read moreGenuine Expedia guest review
"What you read about the buffet is true."
This is a very nice hotel with great staff. Most of the buffet food is the same day after day. There are hamburgers at the pool one day. Get those they are better than anything in the buffet. Steak house really good, Japanese not so much. Try the Fusion restaurant you will be surprised how good it is. We also ate at the Mexican and some liked their […] food and other not. This resort has a great pool and beach area. WWWWWWWWWWWaaaayyyyyyy to many towels saving chairs even though the sign states it is not allowed. The bar by the nightly show area was usually a good time but after 10 pm not much to do on this resort. The weather was great and beds were the usual hard, but with the price you pay they should have been pillow top beds. Just know there are plus and minus to this hotel. Read moreGenuine Expedia guest review
"Exelent hotel on the beach."
This was our 5th vacation with Riu Palace. This year the food was exseptionally good! Will definitly come back!Genuine Expedia guest review
"Rui Palace Pacifico"
Hotel facilities were better than I expected. Food was very good. The beach was great. Loved the water toys and they were available to use for free. The pool was very nice too. The spa was a disappointment. One could not use the sauna or jacuzzi located in the spa area without an appointment. The sauna was cold. Nobody turned on the heat in the sauna […] until we asked the staff to turn it on. The facility had beautiful tile floors inside and outside. The floors were very slippery. There were signs up that stated slippery but these yellow signs were located around the entire hotel and never taken away. You would think they could do something more about slippery floors. My husband, who has neuropathy, slipped twice on the floor because they were always slippery. With three Rui hotels within a block of each other, you would think they could have a van to take you to town. Town was 30 minutes away from the hotel and required a $25-$30 cab ride to get there. Read moreGenuine Expedia guest review
"wedding at the riu"
We stayed at the riu palace, for one week, we have stayed at these type of resorts, many times. The food and service were excellent, staff is courteous, friendly and attentive. The only small complaint, would be the gym, that is too small, and to some degree, the shows at night, however, the Michael Jackson show was good, and the "mini circus de soleil", […] was great, and the comedian, was fantastic, he alone, made the show a lot better. It is always a pleasure to travel to Mexico, and feel the warmth of there people, as a world traveler, (my wife and i, have had the fortune, to travel, quite a bit), the hospitality of Mexico, is the best we have experienced. Congratulations, Riu Palace, keep up the good work Fernando, Portland, Oregon Read moreGenuine Expedia guest review
very nice place, nice beach and located in nice areaGenuine Expedia guest review
"The hotel was perfect"
I spent my 23rd bday here and it was so great better than I imagined. The hotel was so clean and the staff was fabulousGenuine Expedia guest review
"Very nice and accommodating hotel"
The moment you arrive you are well taken care of the entire time. Lovely fun hotel with plenty of food, activities and beach. I took my son and daughter-in-law and we all had a wonderful time. (Room was not the best for sleeping 3 adults. We had a Junior suite which was not very big at all. Only room for the 2 double beds and one had to sleep on a pull […] out sofa that was awful.) Read moreGenuine Expedia guest review
"Beautiful hotel in Riviera Nayarit"
One of the best vacation experiences ever was at this resort. The hotel staff was super friendly and helpful. The cleanliness of this hotel was impeccable! And the variety of food to choose from was great.Genuine Expedia guest review
"Relax on the beach"
This is a very good all inclusive resort hotel. Perfection is very difficult to achieve so I'll start with the negatives. The room service menus are very limited. The rooms and hallways are very loud until late at night with luggage, people, kids yelling, adults yelling, etc... The rooms can also be very cold this time of year, so you might want to […] break out the large blue blanket hiding in the closet; we used 2. That said, the hotel is very clean, the staff is friendly and helpful, and the beach is very good. A perfect routine is to heat up on be beach with a costa caribe, cool down in the water, then repeat. The food (restaurants) ranges from good to excellent, depending on where and when you go. Krystal was excellent and if you do the Toscana dinner, avoid the New York strip and go for the large dual lobster tails instead. In fact, as near as I can tell, just avoid steaks everywhere except the United States. That's a vacation gamble that almost never pays. I suspect the hotel was completely full, but for the most part, it still felt other people were luxuriously distant in the lobby, not overcrowded on the beach, and the restaurant needing reservations were still accessible on every night we wanted one. There were certainly plenty of people there, but never did we feel it was overfilled. Despite this not being an adults only hotel, you will see a few topless sunbathers so that may be a deal breaker for some. Overall, our experience was overwhelmingly positive. Read moreGenuine Expedia guest review
I had fabulous time. Perfect location, dinning, entertainment, etc.Genuine Expedia guest review
My husband and I got away for a couple of days and we couldn't have chosen a better place , we had a great time . Everything was great , will go back for sureGenuine Expedia guest review
"Once you Riu, you will repeat..."
This is my 4th trip to a Riu and my 2nd trip to the Riu Palace Pacifico in Puerto Vallarta (Nuevo Vallarta). The hotel is beautiful, comfortable, clean, and accommodating. One week is never enough, but two weeks is plenty. A few pieces of advice from a frequent visitor in Mexico: 1) Believe your friends who say "do not drink the water." The hotel provides […] unlimited bottled water, so no worries, but even the hotel room bathroom mirror notes not to drink the water. 2) Bring Pepto Bismol and Imodium. Good chances are your stomach will need it at some point from the multiple and various foods you consume. Trust me, bring it. 3) Bring sunscreen. You will be in the sun for many hours, otherwise why go to Mexico? 4) Bring bug spray, IF you plan on leaving the hotel. If you only stay at the hotel and on the beach, you should be fine. Though you may get bit a time or two at the hotel, you will get attacked by bugs if you go on any adventures. Bug spray will prevent the attack. 5) Bring Tip Money. It's "all inclusive," sure, but tip the staff (a dollar or two) when you get food or drinks. They make an average of $6-$10 wage per day (yes, I said PER DAY). Be a good person and tip a little. Plus, they are more attentive to those who do tip. 6) You don't have to know Spanish, because the staff knows English. But, learn the very minimal (Hola, Gracias, etc) Spanish. 7) Be Kind. You are not a King or Queen, so don't act like the staff are servants. Treat everyone with respect & kindness. Read moreGenuine Expedia guest review
"Great hotel with excellent service!"
Riu Palace is truly like being in a palace and the staff treats the guest like kings and queens. The place is immaculate - they are constantly cleaning and polishing the facility. The staff exudes excellent customer service particularly ...Mario and Diana - entertainment staff, Abraham is one of the best bartenders, that makes the most creative drinks […] in an entertaining manner and Ana and Francisco provides great poolside service! Most guests we met have been returning to the Riu Palace every year for the past 5 - 10 years. This was our second time and we will be back next year. Read moreGenuine Expedia guest review
"You can't go wrong with Riu Palace!"
My wife and I visited for a honeymoon re-do and to celebrate her birthday. We just wanted to relax after our busy season of work and this was a great place to do so. This was our first time to Mexico and choosing an all-inclusive resort. The reviews made it look great and it truly is. As soon as you walk through the doors you see why is is called "Palace […] Pacifico" because it looks like a palace. The grounds, pool, beach, and all of the facilities are beautiful. All of the staff were so kind and always willing to help. Before leaving I was concerned about getting sick from the water or from the food, but they keep your mini fridge stocked with large water bottles and those all inclusive drinks may be weak, but they keep them coming. We drank cocktails all week and ate many meals from the buffet and were never sick. Just don't drink tap water! The only complaints I have is the bed was not very comfortable (but how often are they?) and the food which has to be buffet style to feed so many people was buffet quality. The reservation restaurants (aside from the Toscana restaurant) serve much higher caliber food. Guacamole is great and you have to try the Mexican coffee! The absolute best service of the trip was in that restaurant. You can't go wrong with Riu Palace and we will return for a family trip. Read moreGenuine Hotels.com guest review
plenty of quality food and drink, with prompt and friendly service.Genuine Expedia guest review
"Nice hotel by beach with nice sunset."
Experience for the first few days were excellent. People were nice, hotel was kept clean all the time, and the food was wonderful. Tour guide were a great help in picking events. On the day before our departure, I left my camera to charge on the table as we left the room for dinner at the hotel. We closed the door as we left the room. When we came back […] to the room, everything looked fine as when we left it. Then I looked for my camera and it was missing! The charger was still in the plug but the camera was missing. I looked through the entire room, under the sheets, behind the cabinets, under the towels and couldn't find it. We went to the front desk and open a case for the missing item. They sent a security person up with us to check the log file on the door but their device didn't work correctly at that time. So the security person said they will be back at 7am the next day. So he left and I closed the door and enable the dead lock. In the morning I woke up at 6:45am waiting for them. I heard walkie talkies but decided to wait for a knock on our door but it never came. Later at 9am we went to breakfast and back to the front desk to check on the current status. They said that they came by the room that morning and said that our door was open with the dead lock enable. They were unable to do anything else. We were disappointed and frustrated. We packed up and went to the lobby to waited and talked to the tour guide, and he told us this wasn't the first time he heard this. Read moreGenuine Expedia guest review
"Great for Couples"
All inclusive trip for couples. Wonderful staff. Best hotel/resort along the beach in Nuevo Vallarta. Main buffet restaurant was great. Krystal was the best specialty restaurant on site. Only complaint was the bed was not the most comfortable. We stayed 5 nights and it was the perfect amount of time.Genuine Expedia guest review
Too many little kid this trip even in bar areas and pool bar area. Food is great and staff is excellent. Beds are pretty hard.Genuine Expedia guest review
"Beautiful view of pools and ocean"
The staff was so caring and attentive ...they really made us feel at home. We lacked nothing. Nothing was out of place. The food was great the grounds were beautiful ...it was one of the best vacations we have ever had.Genuine Expedia guest review
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