"You can't go wrong with Riu Palace!"
My wife and I visited for a honeymoon re-do and to celebrate her birthday. We just wanted to relax after our busy season of work and this was a great place to do so. This was our first time to Mexico and choosing an all-inclusive resort. The reviews made it look great and it truly is. As soon as you walk through the doors you see why is is called "Palace […] Pacifico" because it looks like a palace. The grounds, pool, beach, and all of the facilities are beautiful. All of the staff were so kind and always willing to help. Before leaving I was concerned about getting sick from the water or from the food, but they keep your mini fridge stocked with large water bottles and those all inclusive drinks may be weak, but they keep them coming. We drank cocktails all week and ate many meals from the buffet and were never sick. Just don't drink tap water! The only complaints I have is the bed was not very comfortable (but how often are they?) and the food which has to be buffet style to feed so many people was buffet quality. The reservation restaurants (aside from the Toscana restaurant) serve much higher caliber food. Guacamole is great and you have to try the Mexican coffee! The absolute best service of the trip was in that restaurant. You can't go wrong with Riu Palace and we will return for a family trip. Read moreGenuine Hotels.com guest review
Beautiful hotel with well appointed suite but beds were very uncomfortable and not enough restrooms for such a large propertyGenuine Hotels.com guest review
We had an awesome time. This resort and it's delivered big time. I never expect these resorts to be as good as what is advertised. But the Riu Palace Pacifico delivered big time. Our expectations where exceeded in every department. The food was excellent. The staff was top notch. Very attentive and polite. The resort was beautiful and very clean. These […] folks really take pride in what they do. We will be visiting again someday. Read moreGenuine Expedia guest review
"We had a nice time at the resort."
The staff was great loved the bartender abraham. The room and tub was smaller than the riu palace in aruba that we went to last year. There could of been more food to choose from at the buffet. Make sure to take plenty of sunscreen & off. Currency exchange is a must if you want to gift shop.Genuine Expedia guest review
"Clean, well cared for and good looking hotel."
Had wonderful experience all 5 days i was there. Enjoyed their room service, activities and all facilities. Great food in both buffet and restaurants. Activity team did wonderful job during the day and wonderful shows at night. Bar tenders were on top of it and made you feel welcome no matter of tips or not.Genuine Expedia guest review
We had an excellent stay at the hotel, everyone was friendly, the food and service were awesome. We would definitely recommend this hotel to friends and family.Genuine Expedia guest review
"Nice place, good stay"
The hotel was everything that was advertised. There are 4 restaurants on site that you must make a reservation for prior to coming unless you are staying for an extended time. If you don't make a reservation at those restaurants, there are dining options for you. Nothing terrible, but nothing to write home about. The view is great, staff is great, the […] pool and beach were great. I would stay there again in a heartbeat. Go to the "Rhythm of the Night" tour if you want a really awesome, romantic night. Read moreGenuine Hotels.com guest review
The hotel staff is very friendly and accommodating. The hotel has all the amenities one would expect from a resort. I would recommend it highly.Genuine Expedia guest review
"Excellent place to relax"
Fantastic experience for the family. Hotel is clean and very comfortable, food good for an all inclusive and staff very friendly. Totally recommend the placeGenuine Expedia guest review
Stayed before but I feel the children should not be allowed in the swim up bar area... They are rude and it's not enjoyable to sit and has a drink in the pool when they are there :(Genuine Expedia guest review
"Nice hotel, good food and entertainment."
Great experience, would come again. Had very good food and nice pools.Genuine Expedia guest review
Pros: Located by the beach with excellent service, food and cleanliness. Cons: Mexican Restaurant food was not as good as the rest of the restaurants. Hotel is 45 minutes away from downtown ($23 each way). No dancing club on property.Genuine Expedia guest review
Beautiful grounds and great overall atmosphere. Wish the 24 hr menu had more choice and pool stayed opened longerGenuine Expedia guest review
"This is the title"
Overall super great place to syat, but very few staff members were bilingual, and we had a lot of difficultly communicating with pretty much anyone there we needed to talk to. Other than that, everything was very good, except for the temperature of the pool. Way too hot, not refreshing, and not cooled in any way. The ocean was cooler.Genuine Expedia guest review
"really nice hotel"
Everything great. Stuff excellent. But if you forget something - you never get it back.Genuine Expedia guest review
We had a great time at the RIU PALACE! The staff was beyond excellent and the food and atmosphere was great! We will be visiting again!Genuine Expedia guest review
"Overall good experience"
We just got back from 1 week with out 3 kids (15, 13 & 7). Overall we had a great time and feel as though we got a good deal on a nice place. We have stayed at several other RIU resorts and this one is a bit run down...especially the pool. The beach is nice, buffet was good and staff was generally friendly as usual.Genuine Expedia guest review
very good hotel and service, how ever food wasn't that great.Genuine Expedia guest review
Can't say enough good things regarding this hotel stay! We enjoyed every minute of our stay. The hotel staff went out of their way to make sure our every need was met. Julian at breakfast knew our names and our drink orders every morning before we arrived! Martha at the patio bar remembered our names and our drinks each night upon our visit. The pool […] waiters and staff were awesome!! The grounds were beautiful and very well maintained. Read moreGenuine Expedia guest review
"Nice hotel, great food and service."
The only reason I would not return to this hotel is that it is located on a bay, not the ocean. The water is dark green and not the blue water of the Pacific that I was hoping for. The pictures on the website were misleading: they showed blue water.Genuine Expedia guest review
The service was amazing. All the staffs work quickly. The rooms were very clean and spiffy. The food were delicious and drinks were very refreshing.Genuine Expedia guest review
I love to stay in this hotel, everybody Is happy and frienly.excellent food and service. In general I give a big 10.Genuine Expedia guest review
Very nice but would have been better if they had a bigger gym, or if they didn't charge for some activities such as pool table. They even charged for umbrella at the beach.Genuine Expedia guest review
"Great resort with excellent service"
We stayed at the Riu Palace for 5 nights. As soon as we came in we were very impressed with the lobby, it was very open, clean, and elegant. The staff was very friendly and welcoming. Overall the resort is very clean, the staff is very friendly, and the entertainment team does a really good job at offering a variety of activities at the resort and the […] nightly shows are very entertaining. The resort sits right in front of the beach. We had a great time and we will definitely return. Read moreGenuine Expedia guest review
"Great hotel on a pretty beach in Puerto Vallarta."
My wife and I spent 7days and nights at this hotel from July 23-30. We had a wonderful stay thanks to the excellent staff. The food at the buffet was very good throughout our time there. The hotel was very clean inside and out and the pool was fantastic. We will be returning to this property.Genuine Expedia guest review
"Loved the entire vacation!"
The service was very good. Everyone was very friendly and helpful. Our room was super nice and was cleaned everyday. The food was yummy, and there was a lot of different items to choose from. Always seemed very fresh. Loved the pool, the pool bar, and the pool staff. They kept it fun and entertaining. The pool is a little too warm though. Very close […] walk to the ocean - with plenty of chairs on the beach to choose from. Will definitely return. Read moreGenuine Expedia guest review
We had an amazing experience. The hotel has so much to offer. We thoroughly enjoyed the ability to have a pool as well as a wonderful beach whenever we wanted! We look forward to another visit.Genuine Expedia guest review
Very nice resort. Friendly Staff. Night entertainment was fun. Food was OK, could be better. Room Mattress was horrible. Not comfortable.Genuine Expedia guest review
Very nice trip great hotel and they treat you very we'll. only thing is you feel like everyone is looking for tips.Genuine Expedia guest review
This hotel is great, its a beautiful place to spend your time by the beach & the pool is awesome great stafff too.Genuine Expedia guest review
"we had a great vacation"
Ocean is warm with sandy beach. Weather is sunny with tiny rains at night - just perfect. Everything is on the level. I would add hose to beach volleyball court - sand gets very hot. Also tiny water slide for kids would be nice.Genuine Hotels.com guest review
"Treated like royalty"
Wonderful stay with my 2 daughters! Staff is EXCELLENT and every need was attended to promptly with a smile. Felt very safe. Food was great. Activity staff was fun and engaging. Will definitely come back! Only drawbacks, making dinner reservations, hot tiles around pool, and very hot sand in volleyball court(drag a hose down and wet it down please)Genuine Expedia guest review
"All Inclusive Stay on the Beach"
Hotel room was average, but had a great partial view of the beach. Pool staff was fantastic. We loved the pool bar and the proximity to walking from the bar to the beach. The staff at the pool bar was fantastic, Francisco, Esteban, and Daniel. The food was disappointing. We ate the steakhouse twice and it was terrible. Service was decent at the steakhouse. […] The buffet was okay, but the staff was great (Gerardo). The Mexican restaurant was good and the staff was great (Alonso). Everything met expectations, but food was way below what we expected. Read moreGenuine Expedia guest review
"Nice looking hotel"
Great location. Room was not big enough. Mexican food was excellent.Genuine Expedia guest review
"Wonderful staff, amazing service"
We just returned from a week over Fourth of July holiday. We stayed in a junior suite with partial ocean view and the view was amazing from the sixth floor. There was even a small fireworks show for those of us from the states. The hotel staff was extremely friendly and the service was outstanding. The food was good, not amazing. The room service menu […] was lacking. The accommodations at the pool and beach were great and the resort was easy to navigate. We parasailed right on the beach in front of the resort!! There are activities at the pool and shows at night. There of lots of families at this resort but plenty of room for families or adults looking for alone time. We are already discussing when we can go back! The boardwalk in the town of Puerto Vallarta is amazing, great shops and an authentic Mexico experience. We highly recommend the palace!! Read moreGenuine Expedia guest review
We had a great time at the Riu Palace. Beautiful resort with great food and atmosphere. Only down fall was the night life, there is no disco or place to dance only the sports bar is open late.Genuine Expedia guest review
"Great trip but where are the bathrooms?"
The staff was very friendly and helpful. Views were beautiful and room was always clean. My only complaint would be that there wasn't many bathrooms around the resort. Especially to access from the pool or beach.Genuine Expedia guest review
"Truely a 4 diamond resort"
Great clean rooms , everything you need is included , interior truly looks like a palace, very friendly staff , great place for night owls since they have free 24 hour room service and even a 24 hour sports barGenuine Expedia guest review
Our stay was not pleasant. We were not informed until later that you can not dine in the specialty restaurants unless you reserve them when we tried to reserve, out of the 5 nights of stay, we could only get one night of reservation. The good was not great either. The room smelled bad as well! Special mention a girl named CECILIA in customer service. […] She did not care at all about problems of the guests and has a very unfriendly attitude. Did not offer any solutions to problems and instead argued carelessly with guests. I will NOT recommend this hotel Read moreGenuine Hotels.com guest review
"Wonderful Family Vacation"
This was our 3rd time to PV, but first time at this hotel. The facilities were very good and hotel staff and service were outstanding and very accommodating. Very kid-friendly, yet still very adult-like atmosphere. The rooms are basic, but very clean and comfortable; Nice large bathrooms and a sitting area were nice features. The pool is quite large […] so there was plenty of room for the kids, the water volleyball, etc. without feeling on top of everyone. Overall, I think this was an excellent hotel with outstanding and dedicated staff. We would definitely return! Read moreGenuine Expedia guest review
"VERY NICE STAFF"
I traveled with my mother, husband and kids. Upon arrival, we noticed my mother would not be able to access the shower, they did everything possible to transfer both rooms to ADA accessible rooms right next to each other. Staff was great. My children loved the room service and the staff.Genuine Expedia guest review
Best vacation i have ever had. Hotel and staff excellentGenuine Expedia guest review
what you get on line is not what you get there and according to them We do not garannty anything .(in fine print )Genuine Expedia guest review
"6 day getway."
staff was great. food quality could impove majorly.Genuine Expedia guest review
Only one pool and dirty fill of drunk people.no kids friendlyGenuine Expedia guest review
"Amazing staff, amazing food, amazing scenery."
I proposed to my girlfriend on the beach right near the pool. The staff was genuinely excited and helped make the proposal go great! Plus they upgraded us the the best room in the whole hotel! Private jacuzzi tub on it own rooftop floor! The whole stay exceeded our expectations.Genuine Expedia guest review
"Amazing Vacation @ Riu Palace Pacifico!"
Group of 8 stayed at the Riu Palace Pacifico May 26th - June 2nd 2014. All of us had an amazing time! The property is beautiful and kept very clean. The staff at the Palace really do go above and beyond to make your stay exceptional. We will definitely return to this property.Genuine Expedia guest review
"Really nice hotel and staff"
The hotel is beautiful, the ocean is very warm and the beach is soft and clean. The staff was very good and attentive. Whether sitting in a restaurant, at the beach, or by the pool, someone always came by to see if we needed anything. The food in all the restaurants was very good with an excellent selection to choose from. I happen to like seafood and […] they always had several fish (salmon, snapper, grouper, tuna, sea bass, etc) and other seafood (shrimp, muscles, scallops, squid). Read moreGenuine Expedia guest review
"Nice but need moré activitis in The polo área"
Need moré activitis in The pool área and sports bar id u want to playa y of those games u hace to payGenuine Expedia guest review
"Far from the city and very basic"
A beautiful lobby hides very basic features and generic food. Although the food was well prepared, it was very repetitive and generic. The rooms had all kinds of problems - our door lock didn't work, hair dryer would cut out, safe had issues, and the liquor in the rooms is clearly 2/3 water (the Jose Cuervo tequila was the color of diluted honey). Wouldn't […] stay at the Riu chain again. Read moreGenuine Expedia guest review
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