"Great resort with excellent service"
We stayed at the Riu Palace for 5 nights. As soon as we came in we were very impressed with the lobby, it was very open, clean, and elegant. The staff was very friendly and welcoming. Overall the resort is very clean, the staff is very friendly, and the entertainment team does a really good job at offering a variety of activities at the resort and the […] nightly shows are very entertaining. The resort sits right in front of the beach. We had a great time and we will definitely return. Read moreGenuine Expedia guest review
"Great hotel on a pretty beach in Puerto Vallarta."
My wife and I spent 7days and nights at this hotel from July 23-30. We had a wonderful stay thanks to the excellent staff. The food at the buffet was very good throughout our time there. The hotel was very clean inside and out and the pool was fantastic. We will be returning to this property.Genuine Expedia guest review
"Loved the entire vacation!"
The service was very good. Everyone was very friendly and helpful. Our room was super nice and was cleaned everyday. The food was yummy, and there was a lot of different items to choose from. Always seemed very fresh. Loved the pool, the pool bar, and the pool staff. They kept it fun and entertaining. The pool is a little too warm though. Very close […] walk to the ocean - with plenty of chairs on the beach to choose from. Will definitely return. Read moreGenuine Expedia guest review
We had an amazing experience. The hotel has so much to offer. We thoroughly enjoyed the ability to have a pool as well as a wonderful beach whenever we wanted! We look forward to another visit.Genuine Expedia guest review
Very nice resort. Friendly Staff. Night entertainment was fun. Food was OK, could be better. Room Mattress was horrible. Not comfortable.Genuine Expedia guest review
Very nice trip great hotel and they treat you very we'll. only thing is you feel like everyone is looking for tips.Genuine Expedia guest review
This hotel is great, its a beautiful place to spend your time by the beach & the pool is awesome great stafff too.Genuine Expedia guest review
"we had a great vacation"
Ocean is warm with sandy beach. Weather is sunny with tiny rains at night - just perfect. Everything is on the level. I would add hose to beach volleyball court - sand gets very hot. Also tiny water slide for kids would be nice.Genuine Hotels.com guest review
"Treated like royalty"
Wonderful stay with my 2 daughters! Staff is EXCELLENT and every need was attended to promptly with a smile. Felt very safe. Food was great. Activity staff was fun and engaging. Will definitely come back! Only drawbacks, making dinner reservations, hot tiles around pool, and very hot sand in volleyball court(drag a hose down and wet it down please)Genuine Expedia guest review
"All Inclusive Stay on the Beach"
Hotel room was average, but had a great partial view of the beach. Pool staff was fantastic. We loved the pool bar and the proximity to walking from the bar to the beach. The staff at the pool bar was fantastic, Francisco, Esteban, and Daniel. The food was disappointing. We ate the steakhouse twice and it was terrible. Service was decent at the steakhouse. […] The buffet was okay, but the staff was great (Gerardo). The Mexican restaurant was good and the staff was great (Alonso). Everything met expectations, but food was way below what we expected. Read moreGenuine Expedia guest review
"Nice looking hotel"
Great location. Room was not big enough. Mexican food was excellent.Genuine Expedia guest review
"Wonderful staff, amazing service"
We just returned from a week over Fourth of July holiday. We stayed in a junior suite with partial ocean view and the view was amazing from the sixth floor. There was even a small fireworks show for those of us from the states. The hotel staff was extremely friendly and the service was outstanding. The food was good, not amazing. The room service menu […] was lacking. The accommodations at the pool and beach were great and the resort was easy to navigate. We parasailed right on the beach in front of the resort!! There are activities at the pool and shows at night. There of lots of families at this resort but plenty of room for families or adults looking for alone time. We are already discussing when we can go back! The boardwalk in the town of Puerto Vallarta is amazing, great shops and an authentic Mexico experience. We highly recommend the palace!! Read moreGenuine Expedia guest review
We had a great time at the Riu Palace. Beautiful resort with great food and atmosphere. Only down fall was the night life, there is no disco or place to dance only the sports bar is open late.Genuine Expedia guest review
"Great trip but where are the bathrooms?"
The staff was very friendly and helpful. Views were beautiful and room was always clean. My only complaint would be that there wasn't many bathrooms around the resort. Especially to access from the pool or beach.Genuine Expedia guest review
"Truely a 4 diamond resort"
Great clean rooms , everything you need is included , interior truly looks like a palace, very friendly staff , great place for night owls since they have free 24 hour room service and even a 24 hour sports barGenuine Expedia guest review
Our stay was not pleasant. We were not informed until later that you can not dine in the specialty restaurants unless you reserve them when we tried to reserve, out of the 5 nights of stay, we could only get one night of reservation. The good was not great either. The room smelled bad as well! Special mention a girl named CECILIA in customer service. […] She did not care at all about problems of the guests and has a very unfriendly attitude. Did not offer any solutions to problems and instead argued carelessly with guests. I will NOT recommend this hotel Read moreGenuine Hotels.com guest review
"Wonderful Family Vacation"
This was our 3rd time to PV, but first time at this hotel. The facilities were very good and hotel staff and service were outstanding and very accommodating. Very kid-friendly, yet still very adult-like atmosphere. The rooms are basic, but very clean and comfortable; Nice large bathrooms and a sitting area were nice features. The pool is quite large […] so there was plenty of room for the kids, the water volleyball, etc. without feeling on top of everyone. Overall, I think this was an excellent hotel with outstanding and dedicated staff. We would definitely return! Read moreGenuine Expedia guest review
"VERY NICE STAFF"
I traveled with my mother, husband and kids. Upon arrival, we noticed my mother would not be able to access the shower, they did everything possible to transfer both rooms to ADA accessible rooms right next to each other. Staff was great. My children loved the room service and the staff.Genuine Expedia guest review
Best vacation i have ever had. Hotel and staff excellentGenuine Expedia guest review
what you get on line is not what you get there and according to them We do not garannty anything .(in fine print )Genuine Expedia guest review
"6 day getway."
staff was great. food quality could impove majorly.Genuine Expedia guest review
Only one pool and dirty fill of drunk people.no kids friendlyGenuine Expedia guest review
"Amazing staff, amazing food, amazing scenery."
I proposed to my girlfriend on the beach right near the pool. The staff was genuinely excited and helped make the proposal go great! Plus they upgraded us the the best room in the whole hotel! Private jacuzzi tub on it own rooftop floor! The whole stay exceeded our expectations.Genuine Expedia guest review
"Amazing Vacation @ Riu Palace Pacifico!"
Group of 8 stayed at the Riu Palace Pacifico May 26th - June 2nd 2014. All of us had an amazing time! The property is beautiful and kept very clean. The staff at the Palace really do go above and beyond to make your stay exceptional. We will definitely return to this property.Genuine Expedia guest review
"Really nice hotel and staff"
The hotel is beautiful, the ocean is very warm and the beach is soft and clean. The staff was very good and attentive. Whether sitting in a restaurant, at the beach, or by the pool, someone always came by to see if we needed anything. The food in all the restaurants was very good with an excellent selection to choose from. I happen to like seafood and […] they always had several fish (salmon, snapper, grouper, tuna, sea bass, etc) and other seafood (shrimp, muscles, scallops, squid). Read moreGenuine Expedia guest review
"Nice but need moré activitis in The polo área"
Need moré activitis in The pool área and sports bar id u want to playa y of those games u hace to payGenuine Expedia guest review
"Far from the city and very basic"
A beautiful lobby hides very basic features and generic food. Although the food was well prepared, it was very repetitive and generic. The rooms had all kinds of problems - our door lock didn't work, hair dryer would cut out, safe had issues, and the liquor in the rooms is clearly 2/3 water (the Jose Cuervo tequila was the color of diluted honey). Wouldn't […] stay at the Riu chain again. Read moreGenuine Expedia guest review
"Nice hotel but"
Nice hotel but bathroom and room were not that clean and bed was very uncomfortable other than that a great great hotel. Great staff and shows!Genuine Expedia guest review
"Fancy hotel experience"
A very nice looking hotel with great food, drinks and amenities. Seemed to cater to a slightly older crowd, but still had families and younger groups. If you want to party, then the other Riu hotels might be better suited. Lovely beach and pool, with enough activities to keep you occupied for a few days without having to take additional excursions.Genuine Expedia guest review
"Nice location/pool/atmosphere; Bad food/drinks"
Overall had a blast, but did not like the food available INCLUDING from the restaurants. It was cheap and not satisfying (I was just eating their food to survive)Genuine Expedia guest review
Second year in a row, we love it at the Riu Palace Pacifico! Excellent food, staff and fun!Genuine Expedia guest review
"Great place to stay!!"
First time doing all inclusive. The staff was friendly and helpful, they tried to make sure everyone was satisfied and had a good time everyday. The resort was clean and gorgeous. 24 hour room service was great!! Restaurants were delicious. Would love to go back!!Genuine Expedia guest review
"Beautiful hotel close to the beach"
The bartenders are awesome and all the employees are extremely friendly. Name any drink you want and they will have it. The hotel was clean & the pool area was nice.Genuine Expedia guest review
"Very good service"
Great vacation, they didn't have a place for late night party Ie. DancingGenuine Expedia guest review
We had a blast at this hotel! The staff was excellent (especially the bar staff at the marlin bar by the pool)! The only complaint would be that there wasn't shops close by to buy little souvenirs. The food was good and they had good quality drinks.Genuine Expedia guest review
"Fun place worth the buck."
Very worth the deal. 3rd all inclusive RIU property I've stayed at and good experiences every time. Definitely worth the value.Genuine Hotels.com guest review
"Great resort on the beach"
Riu Pacifico was great. The staff was very friendly and took care of all our needs. We enjoyed lazy days poolside with plenty of drinks and sunshine. Also enjoyed their free kayaks in search of dolphins in the bay.Genuine Expedia guest review
"Had a great time"
+ves - great resort. good food. great staff. no one is pushy, no one gives you looks whatever you order they are there to service you. some of the rooms I think have room service. which was fantastic, my son woke up once 5 am asking for milk and they delivered in just a few minutes! entertainment at 10 PM is quality. -ves - for some reason there were […] not a whole lot of kids. majority crowd was adults, couples friends etc. may be bcos of the timing when you go there. so kids activities were not just there. the beach is not very clean, sand as well as water is not clean. you can not snorkel. heads up! people smoke by the pool / beach. but overall I am ranking it very high bcos I got what I wanted out of this vacation. it was great. Read moreGenuine Expedia guest review
"Clean and beautiful hotel."
The staff made our family of 6 feel welcomed and treated us like Kings and Queens. We recommend this hotel for everyone to try. You wont regret it.Genuine Expedia guest review
Everything was perfect. We thoroughly enjoyed our trip.Genuine Expedia guest review
Everything was excellent! The food was superb and the staff incredible! The hotel is beautiful, very clean, very comfortable. I would definitely recommend it to everyone!Genuine Expedia guest review
"Great place with great people."
We had an awesome time! Hotel is beautiful! Good food. Will return here :)Genuine Expedia guest review
"Very pleasant, good food , nice entertainment ,"
Love the facility , will recommend to every body friendly staffGenuine Expedia guest review
"Don't go there hungry!!"
The hotel property was excellent, the service second to none, the room was spacious and well appointed but the food was horrible. They certainly tried and perhaps with a chef that new how to cook it would be 5 diamond. Fruit was very fresh, the salads were fresh but a weird assortment, beef was always like eating leather, shrimp had a mushy consistency […] and the desserts were like eating bland baby food. Taco's were very good as was the salmon and chicken skewers. Read moreGenuine Hotels.com guest review
"Very Beautiful Beach Resort"
We felt very welcomed from the moment we arrived. The staff, in all areas, are very friendly. The food was very good at the buffet. We tried a couple of the restaurants, and they were good, but we very much preferred the Buffet. The beach was clean and nice to swim at. There are vendors trying to sell you various goods, but they are friendly and not […] pushy like out in town. Housekeeping comes at all hours of the day, so don't expect to have a fresh bed and re-stocked water at a certain time of the day. Read moreGenuine Expedia guest review
"Great Hotel on the Beach"
We had a great time at this hotel--we went Mid-May and it wasn't too crowded which was nice for a relaxing vacation. The rooms are nice, although there were a couple days where housekeeping didn't come to make up our room. The bed was also a little stiff and we woke up with sore backs a couple mornings. The resort is located right on the beach which […] was very convenient. The beach is very nice, clean, and spacious and plenty of lounge chairs available so it didn't matter what time we got down there. The food was great for the most part, however, being allergic to seafood, there were sometimes limited non-seafood options (Kyoto) but even the choices in the buffet were good--I liked that they dressed up the tables for the buffet dinners to make it feel like a sit down restaurant. I also loved the outdoor seating. The 24 hour room service is a plus, but we were disappointed in the lack of options. The bartenders were all very friendly and helpful--although we sometimes had a hard time getting drinks on the beach. The night time entertainment was ok--Michael Jackson night on Friday was amusing. All in all a great time! Read moreGenuine Expedia guest review
"Great staff, nice hotel, food was just ok"
A beautiful view, nice rooms and friendly staff is why I would recommend it. The food was not bad but I've had better at other Riu palaces, the pool can get a little crowded and hard to find a seat but always ample space on the beach, also one of the fastest drink services I've ever experienced overall a pleasant stayGenuine Expedia guest review
My fiance and I went to Riu Palace Pacifico in Puerto Vallarta April 19th-25th to celebrate our engagement and just to "get away." Although this was not an "adults only" resort like we had hoped for, we still had a great time despite children being there. The staff was AMAZING, I can't rave enough about them. There were a few that were not as great […] as others, but definitely an awesome stay and we will most definitely return for our next trip to PV. They stocked our bar every day, cleaned our rooms every day and the maids were CONSTANTLY cleaning all over the hotel. It was a spotless place with a beautiful beach area. Two things that could improve: the "restaurants" were not as good as the buffet! They were "ok" but we preferred the buffet and then nightly entertainment - pretty lame. We all seemed to congregate to the outdoor bar where the bartender Pedro worked. He was awesome. This is where those of us who wanted a little more party would be. We did not end up in the Sports Bar any night we were there. Read moreGenuine Expedia guest review
We had a wonderful time. This resort is beautiful and staff is friendly. Food was good. The music at the nightly shows and pool area were to loud and the speakers need replacing.Genuine Expedia guest review
"Luxurious and relaxing!"
Both family oriented and adult friendly. Great food, nice entertainment. Had the ability to create our own schedule everyday. Would love to go back!Genuine Expedia guest review
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