"Excellent for the money"
I have a wonderful time at the Riu Palace Pacifico. My only complaint was their internet connection. It was very inconsistent and made it difficult to use.Genuine Expedia guest review
I think it was the best hotel stayed in and I take cpl of vacations a year. From food quality to service To accommodations were of high standard.Genuine Expedia guest review
Nice Hotel ; The only item that we can complaint is because pool close too early ( at 8pm.) Also if you are interested to go shopping or go out at night ; This Hotel is kind of far from Stores or any other restaurants out from Hotel.. But Nice place to rest if you don't have young kids..Genuine Expedia guest review
Employees were extremely helpful and friendly. Specialty restaurants were delicious - the Japanese one was my personal favorite. The buffets had a great variety as well, especially for breakfast. Great drinks at the pool and four bottles of alcohol come with the room. Our room was very clean and the maid would make our bed multiple times a day, every […] time we left the room. Read moreGenuine Expedia guest review
"very nice and close to the beach"
very happy place to go I had a good time on the pool at the show at the restaurantsGenuine Expedia guest review
"Nice but far"
Accommodations were excellent and service was up to par but location is a little far from where we wanted to be. I really enjoyed the overall experience but like I said distance from Malecon was a turn off. I'd really have to think it twice if I'd booked this hotel again. Don't get me wrong this place offers great comfort and service but I'd certainly […] like to be closer to where the action of this city is. Read moreGenuine Expedia guest review
"Great all inclusive resort near Puerto Vallarta"
This was my first time at an all inclusive resort, and I was very pleased. The hotel is beautiful. The staff are excellent, friendly, and attentative. They have great nightly shows put on by the activities team. There are several options for meals at the resort, so you don't get tired of having the same thing day after day, plus the food is pretty […] good. Read moreGenuine Expedia guest review
Great hotel, on a great and clean beach, with amazing staff. Really the staff at the Riu Palace makes the difference. They work extra hard, they are very attentive and funny! I would absolutely go back! Thumbs up to Andres at the Scuba Caribe center, Ayer from the entertainment team, and to all the waiters, bartenders, and servers we had the chance […] to meet during our stay. The only thing I would says for a couple without children is that their is A LOT of kids on the resort. Read moreGenuine Expedia guest review
"it was just perfect"
it was just perfect.. great hotel.. nice staff.. great foodGenuine Expedia guest review
There was too many kids with diapers in the pool. The hallways that lead to your room were very noisy!! Kids running up and down the hallway at 11 pm. The doors to the room slammed shut and echoed into your room everytimeGenuine Expedia guest review
This was our fourth stay in a RIU Palace. This one is right up there with the rest. The hotel is well maintained and the rooms are typical RIU rooms. Not the best bed you've ever slept in but good enough. The area around the hotel was nice and the ocean swimable (couldnt say that for Cabo). What really made our stay was the staff. The people that work […] at these resorts stop at nothing to make sure you have everything you want. We formed relationships with many staff members. If you go see Julian for breakfast and lunch at the outside seating area. He was amazing and he alone made us want to stay for another week. Read moreGenuine Expedia guest review
"Nice and clean hotel"
Food was not great. Expect to eat the same food everyday. Far from Downtown.Genuine Expedia guest review
"GREAT place to stay"
This is a great hotel, from the moment you walk in you know your in for a great stay. The staff is very helpful, Buffet great, the gym is a great, the entertainment staff is great, You can either spend your day at the beach or at the pool, your drinks are never empty, no matter where you are on the property. The only thing that bothered me was that […] they allowed children in the pool bar area, other than that i would recommend this hotel to everyone. The RIU Hotels are the best for the all inclusive stay. Read moreGenuine Expedia guest review
"Nice hotel nice beach nice staff"
It was our first time in this hotel. We really liked it. The entertainment was good. The staff was great. Food was ok. Deserts horrible. Drinks bad.Genuine Expedia guest review
"Nice hotel , right on the beach."
Hotel is lovely and right on beach. We had a great time with 2 kids (7 and 2 years) Only complaint was the food at the main buffet restaurant was not great. There are 4 more restaurants in the resort that needs dinner reservation. We were able to get reservation to only one of them as 1 was closed, and 2 others were booked for the entire week. Would […] love more dining options other than the stale buffet place since we pay for all inclusive!!! Read moreGenuine Expedia guest review
"Not a 5 star resort"
Let me preface by saying I have been in the service industry for 10 years and 5 of those years I have been a customer service manager. Months before we arrived at the resort I emailed the concierge asking if we could check in an hour early and she replied that was ok. When we arrived, they put our bracelets on, but the room was not ready. I showed […] the email and they assured it would be soon. We went and had a drink at the piano bar with the bartender named Jorge. We were a little upset not being able to check in and excited to have a drink, but Jorge could care less that we were there. Just made our drinks and talked with the other employees. It was at 3:15 that the room was finally ready and when we got there the mini bar was empty and the fridge had old food in it. We went down to the pool and shortly after the pool bar was closed at 6pm without any notice. I was then asked by Jorge, the bartender from earlier, to clear 15 drinks off the in pool table. The next morning we went to make reservations for dinner and were told we have to make them 4 days in advance. I said that was ridiculous and asked to speak to a manger. She replied and I quote, "do it". Read moreGenuine Expedia guest review
"Nice hotel close to the beach"
Very friendly staff. Good food. Recommend the Turf and Surf (tenderloin and lobster) at the steak house.Genuine Expedia guest review
"Amazing! Paradise ♡"
Hotel is exquisite. Comfortable. Great for familes with young kids. No one trying to sell you timeshares or tours, unless you ask. Will return again!Genuine Expedia guest review
"Great Hotel at Very affordable price"
The hotel was without a doubt a 5 star hotel. All inclusive really means all inclusive. Mini bar, room service, specialty reataurants all were included at no extre charge. Indeed you do not see any cash register machine except in the gift shop. They have avery polite, professional and courteous staff that all are trained to amke your stay an unforgetable […] one. I would definitely recommend this hotel to all my friends. Read moreGenuine Expedia guest review
"Give the RIU a shot"
We spent 6 nights and 7 days. During this time 2 of the 4 specialty restaurants were closed for repairs. Not expected at summer season... Gladly, the food at the buffet restaurant was very good and fresh. Many options. Service is good. However, tips can give you another level of experience... The kids club was OK but we prefered to accompany our 3 year […] old while there. Staff seemed a little disperse. Service at the pool area is very good. Staff works hard! The pool area could use some upgrade. Bathrooms were clean as well as the room. It was nice that they serve bottled beer, not always the case at the all inclusive. Mixed drinks were not that great.... At our departure, front desk clerk cut our wrist bands and that was it. No appreciation for our business or expressed desire for our return. Overall it was a nice stay. This was our second trip to Nuevo Vallarta in the last six months. They have made some nice additions to area. Particularly good for runners or people that like to go outside the hotel for a walk. I believe we will try another hotel next time. Read moreGenuine Expedia guest review
"very nice stay"
Hotel is excellent and well kept. the staff is very pleasant and very friendly. Cleanliness is very important to me and the rooms were very clean and well kept up. I would definitely stay at a RIU hotel in the future. The only thing I did not like was the beach it was very rough and the water was I darker color like and it was hard going into the water […] with all the rocks this hotel is located on the pacific side of the ocean- I am used to the Atlantic side of the Caribbean so I was disappointed with the water, but no fault of the hotel. Read moreGenuine Expedia guest review
"The Rui Pacifico"
Had a great time nice hotel great staff overall beautiful place will recommendGenuine Expedia guest review
We went to the Riu ( 7/20 - 7/27) for a family vacation and we had a great time. We didn't have any issues except the pool area, you have to make sure you reserved your chairs early in the morning or else you are hosed. We learned that the first couple days. They should have some fun and live music at the pool. We did a couple tours there too, first […] we took the boat to Los Arcos for snorkeling and the private beach. We also went to Nogalito for zip line. We had a great time!! We would go back again. Read moreGenuine Expedia guest review
Overall this hotel was amazing. We had stayed at the Riu in Cancun so we knew we could trust this hotel. From the moment you arrive, the staff is so nice and welcoming and the place couldn't be cleaner. Everywhere you looked, something was being cleaned. The grounds were maintained from top to bottom. Our room had a beautiful view of the ocean. The […] food and drinks were awesome. If I had to pick a few things that were negatives (although not deal breakers) were that our bed was terribly hard, room service took almost an hour and our shower was only luke warm. The shows were decent and the staff keeps you entertained. We never felt unsafe and if you want to go to town, the bus picks up in front of the hotel and it only costs $1.50. Eat at Pipi's if you are in downtown. Best Mexican food and margarita's ever. Read moreGenuine Expedia guest review
"Nice hotel close to the beach"
Staff and food disapointing. Night shows not very goodGenuine Expedia guest review
"Very nice, but nothing spectacular..."
We recently returned from our stay in Puerto Vallarta for a friends' wedding. Check in was fast and they provided us a complimentary upgrade from partial to full ocean view. The rooms are nice and spacious, and the house keeping staff are very attentive and thorough. Our biggest complaint about the room is definitely the bed. It was extremely uncomfortable, […] and everytime my husband or I would move, the bed would "crunch" as if we were sleeping on plastic. The food is decent, we were able to sample all the restaurants, with the exception of the Asian restaurant. I didn't love the fact that when we went to book our dinner reservations the morning after we arrived, EVERYTHING was pretty much booked. The hotel staff is very pleasant and willing to go out of your way to make you feel welcome. We spent a lot of time in the main lobby "piano" bar. They have a nice selection of martinis and other specialty drinks. The beach was fine, the sand was a bit rocky, but no more than any other beach. Keep in mind, the beach is public; therefore, vendors and other non-hotel goers are free to roam around. I personally, love interacting with the locals and enjoy looking at all the fun trinkets they are selling. All in all, we enjoyed our stay at the Riu. For a family resort, it was lovely; however, our next trip will be to an "adults only" resort! Read moreGenuine Expedia guest review
"Very Clean Hotel, with great Pool & Beach"
This is the cleanest hotel, they are constantly cleaning! The food at the buffet is ok (make dinner reservations!), and the drinks are a little off, but the service is wonderful. The majority of the front desk staff are very kind and helpful. The pool is fantastic and the beach is great!Genuine Expedia guest review
"Hotel is nice 2nd time staying here."
Overall this is a beautiful resort with beautiful people. This is our 3rd visit to the resort and our experience has been great up til this visit. It's a shame that the service this time around was enough to spoil my desire to visit this resort again.Genuine Expedia guest review
"Excellent service, comfortable environment."
The front lobby folks always ready to help. First thing that I noticed after a arrival is how fast we were greeted and checked in. All-you can eat bracelets serve as a pass to all restaurants, and unlimited drinks, snacks, ice cream, and alcohol. Pool is a bit too warm but it's huge and beautiful, calm and safe. Ocean is a bit cooler within 1 minute […] walk from the pool. Ocean feels like it's sea because it's part of a largest in the world bay. Trips to/from hotel and airport are facilitated by Gray Line which is very good. Service level is high and cost is much better then Hawaii, or some other US based resort. Also, there there is daily enterntainment for families and adults. All the young entertainers are very good looking, and nice. Read moreGenuine Expedia guest review
Front desk service and managerial service was terrible. Food was extremely bland and disapponting. What really disappointed me was that the food did not change throughout the 7 days that I was there-every single meal was the same-absolutly no variety. For Several meals there was no chicken being served with small children this was extremely hard to […] deal with. The entertainment was terrible this was the first time ive been to a riu (and I have been to several across the world) where I was going to bed early bc the entertainment was terrible. Beach also had sting rays and you could not swim in it and the pool was very dirty water was murky and temperature was too hot at all times Italy it unbearable in 90 degree weather. I was majorly disappointed this place was a huge let down. I would never go back! Read moreGenuine Expedia guest review
Wonderful ... Good customer service! Nice people and staff... Room is very clean.. Love to stay here again! :)Genuine Expedia guest review
"vacation by the beach"
it was a great hotel, we were a big group and the excess to different food was a little difficult. we wish we had a little more choices for food.Genuine Expedia guest review
"Riu Palace Pacifico Review"
We just returned from the Riu Palace Pacifico and had a great time. The hotel was clean all the time and there were plenty of workers doing maint type work on the grounds during the entire day. The pool area was scrubbed down nightly by the workers. We were only able to eat in two of the four restaurants (Japanese and Crystal). Both had very good food. […] You need to make your reservations as soon as possible to try and get into the ones that you want. The buffet food was pretty good. Not awesome. I would suggest having some pesos with you at all times in case you want to tip someone even though it is not required. Many people did leave small tips if they received really good service by someone. It is hard to find people to people to give you change back in cash. The hotel and pool area were extremely nice and pretty. It is right no the beach with many beach chairs if you like to go on the beach. Swim up bar was nice and had many chairs available around pool tables etc. The hotel does have a real small store. They have an internet sports bar but you have to pay for the internet. Our wifi worked about half the time on our ipad in our room and that was free. They give you a code when you check in. I would do the dolphin encounter and Rhythm of the Night if you are interested in any excursions. You can get 3 for the price of 2 right now. I do not know how long that lasts. Overall we had a great time and you will also. Read moreGenuine Expedia guest review
"Everything is great except for the food"
The rooms and deco were breathtaking. From the 3 Riu's that are on Nuevo Vallarta, this is the only one with AC in the reception/lobby area. Staff was very courteous. Rooms very spacious. Unfortunately some of the restaurants didn't pair with the rest of the hotel. Food was okay, our best food experience was at the Japanese resturant "Kyoto". Our worst […] "La Toscana". Also the gym is kind of small. Read moreGenuine Expedia guest review
"Nice hotel and very close to the beach."
My wife and my kid really enjoy our stay in this hotel.Genuine Expedia guest review
The location of the hotel is good. First impression when walking into the lobby was positive. The front desk staff was very friendly and offered a complimentary beverage when checking in. We had booked a junior suite with partial ocean view. At check-in, we were told we were booked for a standard room but they were upgrading us to a junior suite. Luckily […] we had our paperwork with us so we could question the standard room. Supposedly they had looked up a different person's reservation. Not sure I believe that but okay. We didn't receive an upgrade - just the regular junior suite we had booked. In the room, the accommodations were acceptable. The room was a good size and had a nice step-down to the couch and patio. The liquor dispenser in the room is misleading. The bottles were Cuervo, Smirnoff and Barcardi but looks were definitely deceiving. They were filled with off-brand liquor and whatever they put in the vodka bottle clearing wasn't vodka. Food. People were overheard commenting on how amazing the food was but they must have been eating/staying at different hotel. We understand it's Mexico but some of the items were hardly palatable. I'm still not sure the hamburgers were made with real meat. Still, we never left a meal hungry. We did, however, order room service every night. It's an extremely limited menu but the best thing by far was the "chicken" caesar salad. There really wasn't much to do in the evenings. There was a piano bar with a piano which was never played. Read moreGenuine Expedia guest review
"Staff provide excellent service!"
The staff are friendly, professional and provide excellent service. The hotel is beautiful and the gardens are immaculate. The recreational staff at the pool are important b/c their activities help guests get to know others while creating a fun atmosphere. The beach and coast is perfect for taking long walks. The all inclusive meals and drinks are delicious […] too! Although the evening shows were very entertaining, some of the parts were a little inappropriate and unnecessary. The dancers are amazing and don't need to over sexualize their moves. It also might be nice to have more music for guests to dance for both entertainment and exercise. I would also suggest that there be more information about taking 1/2 day trips to Puerto Vallarta . I think it would help the local economy if it was made easier for the guests to shuttle to and fro the city. Thank you again for the experience! I have been to 4 Riu hotels and have found them all well worth it! The para-sailing was a wonderful experience for my kids too! Read moreGenuine Expedia guest review
"Great Hotel. I love RIU hotels."
I stayed with my 10 month old son in a suite. I loved that we could swim, eat at any time of day and enjoy shows at night. Hotel is very family friendly so nobody seemed bothered by my child. I could take my baby to eat with me and the staff would clean up all the crumbs he left behind happily.Genuine Expedia guest review
We enjoyed our stay in RIU Palace. The hotel is beautiful, elegant and peaceful. The suites are spacious. It's a place for all people of all ages; singles, couples and families. There is entertainment all day long and into the evening. By night time, the place is quiet and peaceful and the only thing you hear is the sound of the waves. Our stay in RUI […] Palace fulfilled our purpose. Our intentions were to relax, get away from our everyday routine and enjoy family quality time with our little ones and that is exactly what we did. We've discovered that the best way to go when you're on vacation with little ones is all-inclusive. The food is great and so are the drinks! Read moreGenuine Expedia guest review
Room service extremely limited. Not delivered on time or what we ordered. Overall food disappointing, not tasty at all. (On plus side, you don't have to worry about gaining weight on all inclusive vacation!) Staff rude, not helpful. Staff responsible for answering phones need to be bilugual! Refused even 15 minutes late checkout. Refused to call manager […] to phone. Hotel very pretty on nice beach. Read moreGenuine Expedia guest review
"First time in Mexico!"
Our stay started off kind of rocky, we requested a room with two beds, my mom and I went, and they gave us a room with a king. So we called down to the front desk, and they immediately said, we have no rooms, and my mom said well don't you think we should get the room we booked? So that wasn't what we expected. The dinner restaurants, you have to sign […] up for the good places, and they only seat like 5 families per time slot. So sign up as soon as you get there, or you'll be eating at the buffet. The breakfast buffet was amazing. The lunch buffets actually kind of sucked I'm not that picky but I lived off nachos and French fries, the pizza was terrible, the pasta was set your mouth on fire spicy, but there was ice cream! Can't go wrong with ice cream. The steak house and the Japanese restaurants were fantastic. Krystal, was super fine dining and I'm a steak and potatoes type a girl, so we ended up eating at the buffet after we sat through the courses there. Every night they try to entertain starting at 10. I say try because youd need to go to the bar immediately after dinner to enjoy those train wrecks. The walls were paper thin so you could hear when your neighbor was getting into their safe, flushing their toilets, taking a shower, We were woken up every night when the drunks came stumbling down the halls. Front desk was friendly, water aerobics was fun, the spa... Everyone needs to book the 80 minute 5 style massage you'll thank me. Read moreGenuine Expedia guest review
Staff is ok ,we stay here many times (6) it's getting worse do to staff :(Genuine Expedia guest review
"2013 Awesomely Awesome tropical Vacation"
All-inclusive-)))) staff are friendly, would recommend it to a friend, The Peninsula Buffet have variety of cuisine and the staff at the buffet are exceptionally friendly, especially Lalo, he's our waiter from day 1 till we left. The swim- up bar, well it was a bit crowded but it's summer so that was expected. We had the junior partial ocean view suit, […] room is always clean. We went horse back riding by the sea shore nearby RIU, there's a flea market, Bucerias, about 20 min walk, you can buy all sorts of souvenirs, well try to bargain.:) on our last day we went snorkeling/kayaking to Isla Marietas and a booze cruise on our way back. Over all we had a wonderful Vacation..oops don't forget the sunscreen, I had moderate-severe heat rash, but it was Worth it. Read moreGenuine Expedia guest review
"The view of the rooms were great the smell was not"
The rooms were great except the smell of humidity or sewer system was not that pleasant , another thing on Friday night at dinner time all the ladies were getting rosses except my wife and daughters wich was not nice.....Genuine Expedia guest review
"All ok, cleaniness lacking"
This was my second stay at a Riu Hotel. But this time, I was dissappointed due to the several issues acme up with cleaniness of the hotel. Examples: 1- Once or twice, I noticed a bed sheet that was supposedly clean, but still had very visible spots on it. 2- Once, I got a cup for coffee, that was clearly dirty. 3- Many times I saw many flies and insects […] in the buffet area, freely enjoying foods and fruits, and non of the staff caring about it! Other than these, I found the facilities in great shape and staff trying to keep up with the demand. But I overall was expecting more from a 4 star hotel. Read moreGenuine Expedia guest review
"Nice and clean"
You would not get bored, there is always something to do.Genuine Expedia guest review
We had one of the larger suites that face the ocean with hot tub on balcony...great room. Only complaint was the bed..they are hard. Just ask and they will bring padding for your bed and it made things so much better. This is a very clean hotel..they are always cleaning! The staff are very quick to serve you and our favorite was Julian. He always served […] us our breakfast and probably the best waiter there!! Our only complaint was the food. The buffet says they are having different themes each night but we saw the same food. We did try several of the fine dining restaurant and our favorite was the Krystal. My steak at the Steakhouse was horrible! If you want to venture out for dinner, a five minute cab ride and you will find Mark's or Meson Bay and both fabulous!! We did a snorkeling tour with Pegaso Tour to Mariatas Island that we loved and our favorite was the ATV tour with Estigo Tours. We had a tour guide to ourselves and spent the day on ATV's seeing this country and it was amazing! We also stopped and did Ziplines with Mundo Nogalito and these guys were so much fun and the zip lines through the jungle was great! We went to Caliatas Island with Puerto Vallarta Tours and this is a MUST DO! My husband went diving with them twice and fell in love with diving! Will we be back..most definately! We own at Atlantis and although we love it there, Puerta Vallarta may have just taken over as our favorite destination!! Read moreGenuine Expedia guest review
"4 Star Hotel"
Room- We had a Jacuzzi ocean suit. A must for couples. (Room 7066) Jacuzzi on the balcony and another in the room next to the bed. It also has a private glass shower and water closet. Large living room plus a walk in closet. King bed (super hard. Ask for a mattress topper when you arrive!). Mini bar has beer (Tecate), water, and soda. There is a 4 bottle […] alcohol dispenser in each room with tequila, vodka, rum and whisky. Don’t bother with room service its not good. The rooms were well kept and clean. Turn down service at night. People mentioned that theft had occured out of the safe. I brought a small combination lock for my suitcase and kept all my personal belongings in there- never had a problem. I was not impressed by the food. It was the only reason why I took a star off of my rating. The specialty restaurants aren’t that great. If you must try them Krystal ad Kyoto were the best of the four, but honestly the buffet is better… With an AI you cant expect great food. PASS ON LA TOSCANA! The sports bar has snacks. Only good thing was the popcorn. The service at this hotel is amazing. The staff is always cleaning! I was very impressed by this. There is always someone ready to give you a drink by the pool or at the beach. Loved it. Marcos at the pool is amazing. Lounge chairs go quick so stake out a spot early! If you get down there past 10am you might be without a chair. Overall we enjoyed our stay. It wasn’t five stars, but it was relaxing. Read moreGenuine Expedia guest review
"Excellent overall experience."
We had a great time. Courteous employees, great ambience and lovely beach..great variety of food.Genuine Expedia guest review
"Great place to rest and relax."
Spent 7 days and 6 nights at this wonderful resort. Great view from the room, excellent service in all areas, quality food with numerous vegetarian choices. They didn't cheat you on the drinks like some all-inclusives do, either. Would love to go back and stay longer. The only negative was that we had to leave.Genuine Expedia guest review
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