Room service extremely limited. Not delivered on time or what we ordered. Overall food disappointing, not tasty at all. (On plus side, you don't have to worry about gaining weight on all inclusive vacation!) Staff rude, not helpful. Staff responsible for answering phones need to be bilugual! Refused even 15 minutes late checkout. Refused to call manager […] to phone. Hotel very pretty on nice beach. Read moreGenuine Expedia guest review
"First time in Mexico!"
Our stay started off kind of rocky, we requested a room with two beds, my mom and I went, and they gave us a room with a king. So we called down to the front desk, and they immediately said, we have no rooms, and my mom said well don't you think we should get the room we booked? So that wasn't what we expected. The dinner restaurants, you have to sign […] up for the good places, and they only seat like 5 families per time slot. So sign up as soon as you get there, or you'll be eating at the buffet. The breakfast buffet was amazing. The lunch buffets actually kind of sucked I'm not that picky but I lived off nachos and French fries, the pizza was terrible, the pasta was set your mouth on fire spicy, but there was ice cream! Can't go wrong with ice cream. The steak house and the Japanese restaurants were fantastic. Krystal, was super fine dining and I'm a steak and potatoes type a girl, so we ended up eating at the buffet after we sat through the courses there. Every night they try to entertain starting at 10. I say try because youd need to go to the bar immediately after dinner to enjoy those train wrecks. The walls were paper thin so you could hear when your neighbor was getting into their safe, flushing their toilets, taking a shower, We were woken up every night when the drunks came stumbling down the halls. Front desk was friendly, water aerobics was fun, the spa... Everyone needs to book the 80 minute 5 style massage you'll thank me. Read moreGenuine Expedia guest review
Staff is ok ,we stay here many times (6) it's getting worse do to staff :(Genuine Expedia guest review
"2013 Awesomely Awesome tropical Vacation"
All-inclusive-)))) staff are friendly, would recommend it to a friend, The Peninsula Buffet have variety of cuisine and the staff at the buffet are exceptionally friendly, especially Lalo, he's our waiter from day 1 till we left. The swim- up bar, well it was a bit crowded but it's summer so that was expected. We had the junior partial ocean view suit, […] room is always clean. We went horse back riding by the sea shore nearby RIU, there's a flea market, Bucerias, about 20 min walk, you can buy all sorts of souvenirs, well try to bargain.:) on our last day we went snorkeling/kayaking to Isla Marietas and a booze cruise on our way back. Over all we had a wonderful Vacation..oops don't forget the sunscreen, I had moderate-severe heat rash, but it was Worth it. Read moreGenuine Expedia guest review
"The view of the rooms were great the smell was not"
The rooms were great except the smell of humidity or sewer system was not that pleasant , another thing on Friday night at dinner time all the ladies were getting rosses except my wife and daughters wich was not nice.....Genuine Expedia guest review
"All ok, cleaniness lacking"
This was my second stay at a Riu Hotel. But this time, I was dissappointed due to the several issues acme up with cleaniness of the hotel. Examples: 1- Once or twice, I noticed a bed sheet that was supposedly clean, but still had very visible spots on it. 2- Once, I got a cup for coffee, that was clearly dirty. 3- Many times I saw many flies and insects […] in the buffet area, freely enjoying foods and fruits, and non of the staff caring about it! Other than these, I found the facilities in great shape and staff trying to keep up with the demand. But I overall was expecting more from a 4 star hotel. Read moreGenuine Expedia guest review
"Nice and clean"
You would not get bored, there is always something to do.Genuine Expedia guest review
We had one of the larger suites that face the ocean with hot tub on balcony...great room. Only complaint was the bed..they are hard. Just ask and they will bring padding for your bed and it made things so much better. This is a very clean hotel..they are always cleaning! The staff are very quick to serve you and our favorite was Julian. He always served […] us our breakfast and probably the best waiter there!! Our only complaint was the food. The buffet says they are having different themes each night but we saw the same food. We did try several of the fine dining restaurant and our favorite was the Krystal. My steak at the Steakhouse was horrible! If you want to venture out for dinner, a five minute cab ride and you will find Mark's or Meson Bay and both fabulous!! We did a snorkeling tour with Pegaso Tour to Mariatas Island that we loved and our favorite was the ATV tour with Estigo Tours. We had a tour guide to ourselves and spent the day on ATV's seeing this country and it was amazing! We also stopped and did Ziplines with Mundo Nogalito and these guys were so much fun and the zip lines through the jungle was great! We went to Caliatas Island with Puerto Vallarta Tours and this is a MUST DO! My husband went diving with them twice and fell in love with diving! Will we be back..most definately! We own at Atlantis and although we love it there, Puerta Vallarta may have just taken over as our favorite destination!! Read moreGenuine Expedia guest review
"4 Star Hotel"
Room- We had a Jacuzzi ocean suit. A must for couples. (Room 7066) Jacuzzi on the balcony and another in the room next to the bed. It also has a private glass shower and water closet. Large living room plus a walk in closet. King bed (super hard. Ask for a mattress topper when you arrive!). Mini bar has beer (Tecate), water, and soda. There is a 4 bottle […] alcohol dispenser in each room with tequila, vodka, rum and whisky. Don’t bother with room service its not good. The rooms were well kept and clean. Turn down service at night. People mentioned that theft had occured out of the safe. I brought a small combination lock for my suitcase and kept all my personal belongings in there- never had a problem. I was not impressed by the food. It was the only reason why I took a star off of my rating. The specialty restaurants aren’t that great. If you must try them Krystal ad Kyoto were the best of the four, but honestly the buffet is better… With an AI you cant expect great food. PASS ON LA TOSCANA! The sports bar has snacks. Only good thing was the popcorn. The service at this hotel is amazing. The staff is always cleaning! I was very impressed by this. There is always someone ready to give you a drink by the pool or at the beach. Loved it. Marcos at the pool is amazing. Lounge chairs go quick so stake out a spot early! If you get down there past 10am you might be without a chair. Overall we enjoyed our stay. It wasn’t five stars, but it was relaxing. Read moreGenuine Expedia guest review
"Excellent overall experience."
We had a great time. Courteous employees, great ambience and lovely beach..great variety of food.Genuine Expedia guest review
"Great place to rest and relax."
Spent 7 days and 6 nights at this wonderful resort. Great view from the room, excellent service in all areas, quality food with numerous vegetarian choices. They didn't cheat you on the drinks like some all-inclusives do, either. Would love to go back and stay longer. The only negative was that we had to leave.Genuine Expedia guest review
Nice room! Very comforting and the kids loved the pool! 5 stars!Genuine Expedia guest review
"Enjoyed the trip!"
We just got back from 6 days/5 nights and enjoyed ourselves the entire time. The food was typical AI food but I always found something that I liked and went with it. I never got sick which has happened at other AIs. The water is not like other parts of Mexico so some may not like that but we enjoyed the pool quite a bit. There is a younger crowd at […] times and they get a little rowdy but it was nice most of the time. The entertainment crew work hard to make it fun but the servers out at the pool are the hardest working folks I've ever seen. Flower and Sayraid... You ladies rock!!!! Alot of families.... More than I'm used to seeing but that was ok. I did think it was an adult only resort when I booked which it absolutely was not. There were kids everywhere and not restricted to just the kid area but again, it was ok (although I was not traveling with my child this time). There were tons of great folks (new BFFs- Mike and Angel) that made the trip awesome! You must absolutely venture into town and walk the "malecon" or boardwalk. The best street tacos are near the fish pedicure place (so weird but you have to try it). The most awesome place to eat is out of the way and hard to find but once you do it is so worth it.... Ah Carumba is the name and the food is great and the view is breathtaking. Karen with Gray Line was amazing and gave us lots of great info. We did the ATV tour and it was so much fun!! Thanks Ramon and Alfonso from WildTrek (I think) for a great tour! Read moreGenuine Expedia guest review
"Top notch service"
My wife and I stayed here for an all inclusive "babymoon." It was perfect - great facilities and fantastic service. Highly recommend!Genuine Expedia guest review
"Great value for an all inclusive place!"
Activities are centered in the pool. The beach is warm and few feet away from the hotel. The service was excellent from the staff. They always want to make sure that you are doing ok and always have a drink in your hand! There is a nightly entertainment and ensures that there is a portion for kids entertainment as well. Hope to visit again in the near […] future. I highly recommend this place. Amazing! Read moreGenuine Expedia guest review
"Front desk staff incompetent"
I was very disappointed with this hotel, since we checked in we had trouble after trouble. I had requested two wheelchair accessible rooms and they only had 4 in the whole hotel! I ended up getting only one and I had to maneuver the access of my mom to the bathtub instead of the shower. When I checked in, I asked the front desk person if the room had […] a sofa bed and she said yes, but by the time we went to bed we realized that it was only a sofa, not a sofa bed, so we requested an extra twin bed and they kept us waiting for a long, long time until they found the beds and brought them to the rooms, by then it was almost 2:00 AM. I had to call several times for them to make our room because they came very late to clean our room. Even though the hotel advertises itself as a "family friendly", they denied the entrance to a 9 year old to one of their restaurants. I pleaded with the manager, Hector, to let us have dinner together, so he told me that he was going to check it and let me know before 3:00 PM. It was almost 6:00 PM and I never heard back from him so I called the front desk and another manager told me that Hector had left for the day and that he was not going to authorize my nephew to come with us. I ended up cancelling the reservation altogether. I had other issues, at check out as well. I was very disappointed with the overall front service Read moreGenuine Expedia guest review
"Very elegant and beautiful hotel. Loved it!"
We were very impress by the hotel and the staff The food was delicious. The shows were spectacular Will probably stay at a Riu in another city. A great 10 vacation.Genuine Expedia guest review
"Nice beach, good service"
Quality of food is average, otherwise it is a good resort with private beach.Genuine Expedia guest review
"Best resort ever!"
We didn't expect the Riu Palace to live up to its description online, but we were wrong. There were no hidden fees and all of the food and alcohol was included and very good! Although you never have to leave the resort, we wanted to do some shopping downtown in Vallarta and the taxis were affordable and the drivers friendly. We tried the bus once and […] it was ok, but since my wife is 6 months pregnant, it wasn't as comfortable as we would have liked. We really enjoyed the pool and lounging on the beach each day. And i still can't get over how spotless and beautiful the resort staff left the place througout daily maintenance and cleaning. We will definitely tell all our friends and family about Riu Palace in Nayarit and we will return as soon as we can. Read moreGenuine Expedia guest review
"Nice hotel close to the beach"
Great it was very clean and had everything you needed. They did massages at reasonable prices.Genuine Expedia guest review
I would definitely go again! It's too cheap for all that your getting on the all inclusive package because the restaurants are superb!Genuine Expedia guest review
The hotel is great!!! Location superior!!! Very clean people are cleaning rooms, outside, pool other areas 24 hours a day. Food was great no complaints. The service is very poor. People at the front desk do not smile, do not say hello and it seems the smiles only apply to the local people. I had to switch rooms the second day and was told 3 times to […] come back at different times to get my room because it was still not available. Overall I waited 6.5 hours for the room with kids and had no place to change/unpack. The staff at the front desk were not friendly and did not seem to care about your concerns or how much money you spend on their hotel. Second, no service at all at the restaurants. The waiters do not come over and ask you what do you need, you can not even get them to come up and say hello much less bring you forks, napkins etc. Had to get my own forks after waiting for 25 min and everyone ignored us and were running to others. And this was happening daily, no smiles and no service at all. Other than this, the hotel, beach, pool are great Read moreGenuine Expedia guest review
"It was wonderful"
Greatest vacation ever, I will go back every year,I love this placeuGenuine Expedia guest review
"Best of the 3 Riu Hotels"
Overall the hotel is a 3 out of 5. I travel all over the world for work and can base this off experience. The two things that made the hotel a 3 was the internet connection and lounge chairsGenuine Expedia guest review
"40th anniversary relaxation"
Very relaxing. Staff was more than accomodating. Extremely helpful, polite, ambitious. Once they got to know you they remembered you for the entire visit. Food selection was vast, tasteful, and presentation was phenomenal.Genuine Expedia guest review
"Nothing bad to say about this resort."
There is nothing bad to say about this resort. Every aspect of resort is first class. We had partial ocean room view which was very nice. We were on the 8th floor and views were super. All staff bend over backwards to make your trip pleasurable. Go and enjoy. You can't beat the price.Genuine Expedia guest review
this is our 2nd time in this hotel. we like pretty much everything - food, show, room, pool.Genuine Expedia guest review
Cleaning people were I. The room all the time.. So I felt a little insecureGenuine Expedia guest review
"Clean, great staff, a good time!"
The staff was amazing, in particular the entertainment and activities personnel. Within a few days of my stay they knew my name. It really makes a huge difference in your experience when you feel connected to the people. The food was also very, very good. Great flavors and very fresh. I did a tour of the kitchen and it was so clean. I was very impressed […] with the maintenance and cleanliness of it. Not something you see everyday. The pool was great...swim up bar was perfect and the beach is a few steps away. The wait staff at the pool always made sure your cup was filled. Great service overall. The shows each night were also very entertaining and well done. They have some very talented dancers. The only negative comment I have is that at check in the staff did not go into detail about all the facilities offered at the resort such as use of the suana/steamroom/hot tub, the gym facilities and also how great downtown Puerto Vallarta is- great shops, bar, shopping, etc. Although I figured it out myself, given the personnel is aware of all these great things, they should highlight them to the guests who may not have read the website as thoroughly as I did. Read moreGenuine Expedia guest review
I love this hotel, the staffs are really nice, the services are great. Hotel is very well maintained, they are always cleaning. Room is very nice with a great view. The food is pretty good at the buffet, but the restaurant is better, you can get free fresh coconuts out by the pool too. The hotel also has free kayaks and sail boats. Great place!Genuine Hotels.com guest review
I just spent a week at the Riu and had a great time! The staff was wonderful and the food and drinks were very good and plentiful! The pool, spa, and beach were relaxing. We spent most of our time at the hotel. I recommend hiring the photographer, there is no fee for the sitting and you only pay for pictures you want. It was a great way to mark our […] 20th! Read moreGenuine Expedia guest review
"Grate hotel for everyone families and singles"
It was excellent from A to Z No question Amazing food everything cleanGenuine Expedia guest review
"Very relaxing hotel."
The hotel was great. It's a little far from town but there is a small town called bucerias that has great restaurants. I would stay here if you're looking to relax. The staff was amazing. The food is great. I recommend the steak house and the buffet.Genuine Expedia guest review
"Great for everyone"
Amazing hotel. Hotel staff friendly and hard working. Food was fantastic.Genuine Expedia guest review
"Heaven on earth"
just came from this hotel , stayed for 5 nights for my second anniversary , guys , don't sweat it, this hotel is the best in that area , clean like a whistle , food is excellent, drinks are many many and everywhere, you will find drinks you never heard or see before. Pool, you can't find better, Beach, Oh that beach is something else, what a nice waves […] and sands , rooms everything perfect except the mattress was kind of firm which I like , not everybody would like. cleanness, you will be amazed how clean and shiny is this hotel. entertainment , some hilarious group of people who will make you entertain to the most. this is a real 5 star resort , if you want to spend nice quite not crazy night life vacation Read moreGenuine Expedia guest review
"we like it"
excellent place to relax, very friendly staff, very nice staff at the restaurants and excellent serviceGenuine Expedia guest review
"Relaxing and full of Laughter!"
Just got back from an incredibly relaxing and fun trip to Riu palace! My husband and I stayed there for 5 nights. Hands down the best entertainment staff we have had! Thanks to Louis and Junjo for being so friendly and providing so much laughter! The employees at this resort were also very kind and very accomodating...absolutely no troubles! The pool […] is huge and relaxing and the beach area is endless! The hotel itself is immaculate and very well kept. The rooms are spacious and very comfortable. Only suggestion would be..maybe a comfier bed? But so worth it I can't even complain! Food at resort was good but could use some variety day to day.Overall wonderful resort and would definitely go back! Read moreGenuine Expedia guest review
Hotel was really clean, room came with stocked minibar. Food was decent, and drinks at the pool/ bars/ restaurants seemed to not have an ounce of alcohol. Besides the weak drinks, and mediocre food, the hotel was really well maintained and the beach was beautiful. Tip of advice, dont arrive late to the restaurants where you must make reservations, because […] you will either not be seated or get disciplined on arriving late. Read moreGenuine Hotels.com guest review
"Beautiful hotel with amazing views!"
This hotel was absolutely amazing! The service was incredible! They always checked up on us to make sure everything was perfect! The food was awesome as well! I would recommend this hotel to anyone and everyone! 5 stars on everything!Genuine Expedia guest review
I love it!Genuine Hotels.com guest review
"THE HOTEL IS AMAZING I WILL RECOMMEND IT"
THE EXPERIENCE WAS WONDERFUL, THE HOTEL IS CLEANING. AND THE PEOPLE GIVE AN EXCELLENT SERVICES THANK YOU EVERYBODY I WOULD LIKE TO VISIT AGAINGenuine Expedia guest review
"Beautiful hotel and great food"
Great food with huge choice. There is a different roast every evening, plus a range of mexican dishes, american dishes, and other nationalities for all three meals. Because it's a good hotel, it's safe to eat all the fresh fruit, lettuce, and vegetables. One of us is vegetarian, and that is easy, too. There is good nightly entertainment - professional […] dancers and shows. Some is great and some is corny, which makes it all very fun. The hotel is beautiful and very well maintained. The pool area is lively, and there is a troop of people called Animacion who are there to keep it lively and run games. The beach is great and uncrowded with very few people selling things. Fair number of babies and young children, but not a single teenager any where. All nationalities, maybe 1/2 Mexican/local. Read moreGenuine Expedia guest review
"Gorgeous hotel and grounds."
We loved our whole vacation at the Riu Palace Pacifico. Staff the friendliest ever, spotless everyone. Food very good. (only complaint which is small is stronger coffee). Drinks flowing and very good. (Request top shelf liquor or you will get cheaper brand). Beach area excellent. Only problem we had was time share people that would constantly come at […] you if you decided to walk the beach past the resort. This is not Riu's fault. I would recommend to all my family and friends. Read moreGenuine Expedia guest review
"RIU Palace Pacifico"
Thanks all RIU staff for wounderful days I spend there with you. I was staing in RIU for 10 days, even I was there by myself, I wasn't bored at all thanks to enterteiment staff Pepe, Johan, Luis, Ahmet, little Juan and other. Food was nice and fresh, waiters were friendly and experienced... But in my point of view, too many people working there at the […] hotel, around 300 people or more, everywhere on kitchen, cleaning staff, housekeepers, gardeners etc, don't know how hotel can afford so many emploees. Hope I'll see you guys again at the end of this year or next year Read moreGenuine Expedia guest review
"Upscale resort on the beach"
RIu was extremely clean. Staff were very helpful and friendly. Food excellent.Genuine Expedia guest review
hotel was, well, palatial... staff was wonderfully helpful and pleasant, food was very good and there was enough variety to have something different all week long. the weather (beginning of may) was perfect - mid 80's and cloudless. pool was warm and welcoming, as was the swim up bar. very nice piece of beachfront, clean sand and gentle (for the most […] part) waves. enough chairs to go around on the beach or at the pool. had a show every evening which compared very favorable to other hotels we've been to. went on one excursion, with vallarta adventures - "rhythms of the night" - longish boat ride (fun), dinner (ok) and a show (WOW!!) - i wouldn't miss it if i were you. Read moreGenuine Expedia guest review
"Beautiful honeymoon hotel!"
We honeymooned for 5 days there and it was amazing! Gorgeous hotel, very clean, nice rooms, great pool area and view. A great place to relax!Genuine Expedia guest review
"Puerto Vallarta at it's finest!"
The Hotel is BEAUTIFUL! Staff was wonderful and inviting! It is quite a way from town so if you are looking for nightlife, this is not the place. Suggest grabbing a cab driver who speaks English. Kristian is the name of our cab driver who works exclusively at this hotel. For 1000 pesos, about $85-90 US they'll basically drive you for the day. We had […] him for about 7 hours. They just simply have ideas as to where to take you. Example: We saw an Iguana tree in Salulita. I believe we found 15 Iguana's in it. He said some days, there are many many more. It was GREAT! Make sure you make restaurant reservations PERSONALLY at the reservation desk. YOU CANNOT CALL. We, for some reason got confused, I think our fault or a little bit of a language barrier. Other than that everything is great! Read moreGenuine Expedia guest review
"Nice hotel if you want vacation for couples"
Nice hotel if you want vacation for couples. There is too much food, alcohol so you will definitely gain pounds.Genuine Expedia guest review
The Riu Palace was the most beautiful place I've ever stayed. The view was gorgeous, the service was top notch and the hotel was extremely clean. The waiters and bartenders were very friendly. Puerto Vallarta is the best place that we have been in Mexico. We felt very safe wherever we went. And the Vallarta Adventure team was fun and informative.Genuine Expedia guest review
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