All hotels in Nuevo Vallarta, Nayarit, Mexico
1 room, 2 adults
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Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732, Mexico, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 599 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.6
  • Neighborhood
    4.5
4.0 / 5Excellent
"Great getaway!"
We stayed for a long weekend. Staff tried to accommodate better room options. One of best RIU resorts that have stayed at. Hotel is about 45 minute cab ride $25-30 downtown. Resort was full and never felt that way. Downside is they don't have a designated kid area at pool, kids would be kicking and jumping in bar area. Not a lot of night time action at this resort. Better option for family. I would still go back to this resort!!
Genuine Expedia guest review
Other trip Mar 26, 2015
KC
US
1.0 / 5Poor
"BORRING PLACE WITH THE TERRIBLE FOOD"
FOOD IS TERRIBLE, BORING AS HELL PLACE. DON'T GO THERE
Genuine Expedia guest review
Other trip Mar 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Luxurious entrance and beautiful views"
Hotel is great but children's facility is very minimal. Amazing choices of food being freshly prepared in front of guests. Lots of catterpillars around the pool scared the kids and adults. Fantastic entertainment team. Can say we felt we relaxed in the lap of luxury over all .
Genuine Expedia guest review
Other trip Mar 19, 2015
Rachna
US
5.0 / 5Outstanding
"Nice all-inclusive"
We booked RIU Palace for a family reunion over spring break with kids. We have stayed at this hotel before, and though the family would like it. The hotel was nice enough to give us rooms that were on the same floor. The food is great: it is tasty and there are a lot of options, but can be a little repetitive if you are staying more than 4 or 5 days. The hotel, i.e. the lobby, pool and access is clean and well maintained. The hotel staff, cleaning staff and waiters are very friendly and go out of their way to help and accommodate the clientele. The kids enjoyed the entertainment and poolside games. The Expedia staff at the hotel (Angie) was also super helpful to book excursions. In summary, a great time was had by all.
Genuine Expedia guest review
Other trip Mar 18, 2015
Reg
US
5.0 / 5Outstanding
"Fantastic Stay"
Great hotel with even better staff. The food was fantastic and service was out of this world. Having stayed in a lot of hotels before I am pretty picky and had a phenomenal experience.
Genuine Expedia guest review
Other trip Mar 18, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful setting, but noisy pool"
You could not ask for a more friendly, helpful staff or a more beautiful beach and the hotel is very, very clean and well kept. If you like an all inclusive, the unlimited drinks and good food in the buffet will appeal. Skip the "Special" restaurants, you have to book them 2 days in advance and might get stuck with the 9p seating and the food was very much below expectations. How can a hotel with a great buffet restaurant have such poor food at the other restaurants, especially with a small number of guests at each seating? The decor of this hotel is supposed to be of a palace and ends up being caricature with laughably poor art and brocade furniture and faux antiques, a weird choice for a beach resort. A nice feature is that the rooms all seem to have balconies. The free flowing booze encourages some people to be loud and obnoxious and unending loud speaker activities at the pool makes it hard to find a quiet zone outside at the pool or beach. Also, why not more chaises? It was necessary to run out and reserve chaises in the am or there was no place to sit later by the pool or even on the beach. Skip the spa, it is poorly run and staffed by massage therapists who have little training. We had a nice vacation but would not chose this hotel again.
Genuine Expedia guest review
Other trip Mar 16, 2015
Connie
US
5.0 / 5Outstanding
"Riu Palace Pacifico a great place!!"
Can't go wrong with the Riu Palace hotels... this is our third Palace we've stayed in Mexico. Always a great time... Amazing how these Riu hotels shine... always kept spotless. Our room was on the 6th floor partial ocean view overlooking the pool.. Quiet at night. Food always great with so many choices. Staff friendly and always ready to please. Beach clean.... We always stay with Riu!!
Genuine Expedia guest review
Other trip Mar 15, 2015
Donna
US
5.0 / 5Outstanding
"Pacifico Fantastico!"
Lived up to what I've come to expect from RIU Palace
Genuine Hotels.com guest review
3 night family trip Mar 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Good food. Wr"
I wrong bed first night-corrected next day-had long wait to get back in new room.
Genuine Expedia guest review
Other trip Mar 13, 2015
deAnn
US
5.0 / 5Outstanding
"Awesome hotel"
RUI palace is a awesome hotel loved the all inclusive, beautiful pool, good food and the staff was great. Would definitely go back to this hotel again.
Genuine Expedia guest review
Other trip Mar 11, 2015
A Traveler
US
5.0 / 5Outstanding
We lover the people. Beautiful resort with a high quality facilities, staff and food.
Genuine Expedia guest review
Other trip Mar 8, 2015
Joel
US
4.0 / 5Excellent
"Great hotel"
In order to get a seat at the pool, you needed to be down there no later then 7:15 every morning to put your towels/stuff on the chairs to reserve your spot. The beach you needed to reserve your spot no later then 8:00. You can buy an umbrella for the beach for $10 a day which is worth it if you want shade at all times. Otherwise you constantly have to move your chair under the shade of a palm tree. There was only one bathroom for the whole pool/beach area and it was down by the spa. Not very convenient. Do not do the spa massage. The cheapest massage was $20 and it was a 25 minute walk down the beach. But it was a very good value and worth the walk. I got 3 of them during the week. Our first morning we left a tip for the maid service. We came back later and the money was gone and the room was never made up. We suspect someone was going in every room and taking the tips before the cleaning people got there. Never left another tip. Other than that, our room was cleaned every day. A friend had her mascara stolen from her makeup bag. We were extra careful to put all valuables in the safe every time we left the room. There weren't tennis courts at the Palace Pacifico. You had to go to the other RIU to play tennis. Only kayaks and boogie boards were free and available. Wait staff was very good. Never had any problems with unattended towels or other belongings at the beach/pool area. Games in Sports Bar weren't good. Needed pesos for the pool table $3 a game.
Genuine Expedia guest review
Other trip Mar 7, 2015
A Traveler
US
4.0 / 5Excellent
"Nice location"
Food was good for an all-inclusive. Only cons.....really uncomfortable beds (mentioned also by others staying there) and not enough lounges in the pool area. Had a really relaxing and quiet stay....exactly what we wanted!
Genuine Expedia guest review
Other trip Mar 7, 2015
Susan
US
5.0 / 5Outstanding
"Best customer service I've ever had.!"
I've gone on many vacations, and this by far has been the best service. Our room was excellent. On one occasion when they saw us leave for the evening when we came back at night they had already cleaned up a room for the second time that day. The pool bar was excellent with our friends and awesome bartenders Jose and Cesar! The food can be a little more authentic but everything was awesome
Genuine Expedia guest review
Other trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"Pleasantly surprised"
Our first time at RIU but will not be our last. Clean, great service with a smile, and plenty of amenities. Only recommendation is to change the beds, they need more comfortable beds.
Genuine Expedia guest review
Other trip Mar 4, 2015
Sammie
US
5.0 / 5Outstanding
"Awesome"
Never seen better....upgraded us to a master suite, all we did was ask...No charge
Genuine Expedia guest review
Other trip Mar 1, 2015
A Traveler
US
3.0 / 5Good
"Not a 4 star"
Hotel is tired looking. Not a fan of having to make reservations at the restaurants to eat. I have stayed at others where you don't have to and that is much more convenient. Towel cards also. Again not convenient. Beach is okay. Not a personal fan of the Pacific. Average age when we were there was 70, so younger crowd would not enjoy. And yes people save chairs with their towels. Very annoying! I personally would not go back
Genuine Expedia guest review
Other trip Feb 28, 2015
Mary
US
5.0 / 5Outstanding
"Felt like coming home"
This was our third visit to this resort in 4 years and we were not disappointed. The level of service was excellent. Everyone went out of their way to make our stay wonderful. When we came down to breskfast our first a.m. there, Bruno greeted us and welcomed us back. He is such a great waiter, and what a phenomenal memory! We enjoyed evening drinks with Abraham, very fun to talk to and you can tell he enjoys his job. We were very happy to see the menus had changed at all the specialty restaurants, all were very good! Can't wait to visit again next year!!!!
Genuine Expedia guest review
Other trip Feb 27, 2015
andrea
US
5.0 / 5Outstanding
"Great place for an all inclusive vacation"
Our stay was very relaxing and a lot of fun. The concierge was very knowledgeable and gave us many good tips as did the front desk. The ambience was very nice. Food selection was very good and plentiful. The swimming pool and the beach was very well maintained and everything was always spotless. All bartenders were very helpful. Mike's whale watching tour on the Canua recommended by the concierge was outstanding. Will definitely recommend the Riu to all my friends who are looking to go on vacation.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful hotel for nice price"
Beautiful resort. Excellent staff. Good food. Nice beach front with options for sun or shade. Nice walking distance to other RIU resorts. Excellent pool bar. Pool temperature perfect. Need trash receptacles around pool area and a bathroom.
Genuine Expedia guest review
Other trip Feb 22, 2015
Tami
US
4.0 / 5Excellent
"Beautifully maintained hotel."
The Riu Palace was in a beautiful setting with lush gardens and large pool. The hotel is constantly being cleaned and looks luxurious. The staff were extremely friendly and helpful. As with most all-inclusives, the food was only so-so...abundant and acceptable.
Genuine Expedia guest review
Other trip Feb 21, 2015
Julie
US
5.0 / 5Outstanding
it was amazing vacation for me. The staff was perfect, the location was good.
Genuine Expedia guest review
Other trip Feb 18, 2015
Nataliya
US
4.0 / 5Excellent
"Book your dinner reservations early!!"
The only issue we had with this resort was the dinner reservations. Apparently you're supposed to book them in advance and we weren't aware. We were told upon arrival that we could only get a reservation at one of the sit down dinner venues for ONE night out of the FOUR that we were there. This was unacceptable, considering the only options for breakfast and lunch were buffet. In other words, I was not willing to eat 3 meals a day for 3 straight days at the buffet. They did offer us reservations at the Mexican restaurant which we declined because we were eating that nearly every meal at the buffet; likewise they offered us 9pm reservations and, well, that's nearly my bedtime :) While I'm thankful that we did finally get another reservation, I was very disappointed that we had to move heaven and earth to make that happen. We had to have THREE meetings with supervisors before someone finally was "able to get us a table" at a reasonable hour at something other than the Mexican restaurant. Other than that, we really enjoyed our stay. The drinks were great, all of the staff from the front desk, to the bartenders, to the activities people were really friendly and fun to talk with. The food was totally fine. I'm from Chicago and have traveled all over the world, so I wouldn't classify this as "5 star dining", but for an all-inclusive resort in Mexico, it was great. We didn't go hungry and there were very few things I didn't eat :)
Genuine Expedia guest review
Other trip Feb 17, 2015
Jeff
US
4.0 / 5Excellent
"Overall a Great Price, Location and Vacation"
Overall we had a great experience. The staff was amazing! They were very attentive and customer service oriented. The hotel also had tons of activities to particate in! The hotel is located about 20-30 minutes from town so it is a little bit of a trek to go to the traditional Pueto Vallarta scene. The food was pretty good considering it was an all inclusive. I'd recommend making reservations to the restaurants over the buffet. Krystal was our favorite restaurant. The hotel also didn't stiff us on drinks! They poured healthy amounts of alcohol and never hesitate to provide us with anything. The only negative of the hotel would be the bed. It were stiff and the pillows and blankets needed upgraded. Regardless my boyfriend and I would return or recommend the hotel to any of our friends in a heart beat! I am sure we'll be staying at another Riu soon!
Genuine Expedia guest review
Other trip Feb 17, 2015
Stephanie
US
4.0 / 5Excellent
"Loved our hotel and its staff!"
We had a wonderful time at the RUI palace. The staff was excellent and they made our stay extra special! We loved how close it was to the beach! The food was wonderful and one night they had singers that were amazing! We had stayed at the RUI in Cancun and this location was just as wonderful!
Genuine Expedia guest review
Other trip Feb 16, 2015
Dave
US
5.0 / 5Outstanding
"Great Hotel!"
This was by far the best room and food we have had in Mexico. The service was superb, whether you were in a specialty restaurant or just at the buffet. Miguel in the buffet was a superb waiter, very attentive. Blasa in housekeeping was outstanding and went out of her way to keep us happy. The Mexican restaurant has the best shrimp I've ever eaten! Be sure to eat at the buffet on the specialty nights -- Mexican, Caribbean, and Oriental.
Genuine Expedia guest review
Other trip Feb 10, 2015
Karen
US
4.0 / 5Excellent
"Mexico riu palace"
Lots of food but mediocre . Night time tuck in service , out of 7 nights only got 3 nights of service. Entertainment not very good, rained and it left us not much to do. Staff very friendly and helpful. Rooms nice and very clean.
Genuine Expedia guest review
Other trip Feb 6, 2015
A Traveler
US
5.0 / 5Outstanding
hotel was excellent , the reception desk could have been more friendly, but the food was excellent ,and the rest of staff was very helpful and friendly .drinks were flowing
Genuine Expedia guest review
Other trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Absolutely wonderful"
The hotel was awesome. Gorgeous, very clean, easy to navigate and the help there was #1 in my book. Everyone from the janitor to the managers were great! Laying on the beach there was never trouble getting a drink (thanks Roy & Caesar) All of the bartenders were knowledgeable and the liquor was top shelf! The entertainment staff was great and EVERYONE was always working hard and had a smile on their face. Food was very good, even the buffets were great, my favorite was Krystal and the steakhouse, but all were good. Never had trouble getting a reservation. I was pleasantly surprised with lunch buffets too. The ocean is great and the beach is beautiful and the waves were big enough to boogie board on which was free from the hotel. Saw whales jumping as we were laying on the beach! Entertainment at night was fun we could have went to the night club at the next resort for free but we had a great time at our hotel instead. There were 6 of us and they were very accommodating to all of our needs. Stayed 10 days and by day 2 they new exactly what we liked to drink for breakfast, lunch & dinner. Can't say enough about how clean and nice everything was. The sports bar was a nice touch, bar open 24hrs and they had cappuccino, lattes etc and nachos, sandwhiches etc. Roomservice came promptly everytime, just wish he menu was more extensive. I swear sometimes our room was cleaned twice a day. First time at a RIU Palace and was very pleased. We'll be returning.
Genuine Expedia guest review
Other trip Feb 2, 2015
A
US
4.0 / 5Excellent
Great. The only problem we had was they didn't make up your room till late in the day.
Genuine Expedia guest review
Other trip Jan 29, 2015
A Traveler
US
5.0 / 5Outstanding
"What a Palace"
We did this as a surprise for my wife's 60th. The hotel treated her like royalty. Great food at the buffet, the Steak House was very good and Krystal was 5 star. Great room with an ocean view alternated between the pool and the beach. We will be back!!!!!
Genuine Expedia guest review
Other trip Jan 26, 2015
Roger
US
5.0 / 5Outstanding
Staff was friendly and helpful. The service was ecvellent
Genuine Expedia guest review
Other trip Jan 25, 2015
cathy
US
4.0 / 5Excellent
"Nice hotel, could be better"
Overall we enjoyed our stay. The staff was awesome! There were plenty of options for food on the buffet. We really enjoyed the Gourmet Restaurant. The tortilla soup in the Mexican restaurant was amazing. Drinks were plentiful and they had high end liquor - Don Julio tequila and Appleton Rum! The beach was on par with Negril, Jamaica. You could walk for a mile in both directions. Boogie boarding was included and we enjoyed the waves. Disappointing points: We had requested a king bed (my husband is 6'4") and were given two full size, not a very romantic setup. Housekeeping was inconsistent with our towels - one day we had 5 bath towels the next day only 1.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
GREAT TIME, GREAT FOOD, EXCELLENT STAFF TRULY A LITTLE PARADISE
Genuine Expedia guest review
Other trip Jan 15, 2015
GASPER
US
5.0 / 5Outstanding
This is our second time staying at the Riu Palace Pacifico..... The Atmospere is amazing, the staff is incredible and the food is wonderful!
Genuine Expedia guest review
Other trip Jan 14, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel, nice beach, service could be better"
My family and I stayed 4 days 3 nights at Riu Palace. Hotel is really nice and clean. Awesome and huge pool. Too bad they don't have a separate pool for kids (5-7). The only one that's shallow enough has a bar right in the middle of it, which makes it unattractive for two things: one, smoking is permitted and two, many people stay by the bar drinking all day long. Food is descent, nothing spectacular, but a good variety. They have five restaurants, but you need to make reservations in four of them. Unfortunately, we were only able to eat at the buffet, because we tried to make reservations on our second night and everything was booked for the next four days, which makes me think if you want to eat there, you have to make your reservation before you arrive, unless you're staying for a whole week. Can't complain about the beach, really nice. They let you borrow surfing boards for free, so that's an added bonus. Service was okay. Bartenders were all nice, always ready and fast to serve you. Room service was also good. But the service at the restaurant was a little different. I don't want to say that they choose and pick depending on your skin color, but that's how I saw it. Several occasions I noticed when a white couple was looking for a table, waitress will come to them and even took their plate out of their hand to sit them. But that never happened to us. A few times we even had to look for our own table. Not that I want or need them to serve me, but that was noticeable.
Genuine Expedia guest review
Other trip Jan 7, 2015
Jorge
US
5.0 / 5Outstanding
"Great Holiday Vacation spot!!"
My wife and I arrived on Sunday for a 10 day stay and could have stayed another 10 days. The staff did a wonderful job meeting all of our needs. The room was a delight great ocean view from the 8th floor very quiet overall. The beds were comfortable and all the amenities beter than expected. We ate at 3 of the 5 resturaunts and enjoyed all of them, but a speical tip of the hat to the morning and evening crew in the buffett who all did a suberb job meeting all of our needs. The steakhouse and Mexican specialty resturants were also first class in quality and service. We got good advise about traveling to and from downtown and thought the local bus service was pretty good and interesting to say the least.
Genuine Expedia guest review
Other trip Jan 5, 2015
Jamie
US
3.0 / 5Good
"Nice hotel poor arrangements for dining"
Arrived at the hotel on Dec 30. Couldn't reserve an a la carte restaurant until Jan 3. New Years Eve reservations were a disaster. We were a party of 4 and had to have a table for 2. Food was no different than any other night in the buffet exempt for the added cold seafood items which were still on the buffet 3 days later and not smelling great. I have stayed at this hotel a few time and this was the first time I felt disappointed.
Genuine Expedia guest review
Other trip Jan 5, 2015
Janie
US
3.0 / 5Good
"Great room and location but bad service."
No complaints about the room, the resort quality or the location. But service was bad. Waiting staff were not responsive. Took too long to clear plates, respond to requests. Front desk and maintenance guy kept bouncing back and forth our room key access issues. Took us multiple trips to the front desk in a single day to change the room key every time it stopped working. Their answer was that it happens and reissue another key.
Genuine Expedia guest review
Other trip Dec 30, 2014
SK
US
4.0 / 5Excellent
"Clean hotel with great location."
Took our kids (9 and 6) here for Christmas and had a nice time. Go early to reserve beach chairs. Buffet was great everyday. If you want to eat at their other restaurants, make reservations right when you arrive. Beds are very uncomfortable. Would go again!!!
Genuine Expedia guest review
Other trip Dec 30, 2014
cnyffeler
US
5.0 / 5Outstanding
"Vacation - Riu Palace"
Awesome experience. Love the weather, amenities of the hotel, the environment, the friendly staff, the food ... Will come back.
Genuine Expedia guest review
Other trip Dec 29, 2014
Jeanie
US
5.0 / 5Outstanding
"Best resort I've ever been to!"
Great food, awesome staff and the best hotel room I've ever stayed in
Genuine Expedia guest review
Other trip Dec 29, 2014
dOta
US
5.0 / 5Outstanding
"Great Vaction spot all inclusive resort!"
This was a great vacation! It was a very welcoming hotel. Rooms were very clean. Spotless!The Staff Very friendly!Awesome selection of food at the buffet. 3 other fine dinning restaurants. You need to make reservations. Its included in the all inclusive. Great location. Right on the beach. Beautiful resort! The bartenders were awesome! Really knows how to take care of people. Took the dune buggy ride at unique rides. Very cool adventure. Oh by the way. Don't exchange money at the airport. find a bank. get much more for your money. Only thing that I didn't like. Pool bar closed at 6pm. No nightime entertainment at the beach like other resorts.But overall loved the stay!
Genuine Hotels.com guest review
4 night romance trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Vacation"
Great hotel wonderful food. Staff can't do enough for u.
Genuine Expedia guest review
Other trip Dec 26, 2014
family vacation
US
5.0 / 5Outstanding
"Great, especially for the price."
Everything was awesome. Service, the room, amenities, the beach. The food was better than the other Riu's we've stayed with.
Genuine Hotels.com guest review
6 night romance trip Dec 16, 2014
Heather
US
4.0 / 5Excellent
"Nice all-inclusive hotel on the beach"
Nice all-inclusive hotel on the beach. The service and the staff were very friendly, helpful, and responsive. Overall the food was OK. But the location was great, and the service was awesome.
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel many small nagging issues"
Good overall hotel. Excellent bars, pools, goodwater beach quality. Courtious staff
Genuine Expedia guest review
Other trip Dec 24, 2014
SM
US
5.0 / 5Outstanding
"Beautiful hotel on the beach."
We had a wonderful stay. Facilities were very clean, food was good, lots of activities and very friendly staff. I would definetly recommend this hotel.
Genuine Expedia guest review
Other trip Dec 23, 2014
lisa
US
5.0 / 5Outstanding
"our vacation"
i will be coming back next year excellent place to stay eat and drink
Genuine Expedia guest review
Other trip Dec 21, 2014
cindy
US
5.0 / 5Outstanding
"Excellent service and nice room"
Service was impeccable. Food was outstanding for an all inclusive. Drinks were outstanding and top shelf liquor were available. Shows and entertainment were ok on par with most all inclusives. Room was very clean and kept up everyday by housekeeping. I am going back to the same resort next year. So far my best experience at an all inclusive resort. The only problem with this resort is the location. It is a beautiful beach front property and the ocean was amazing. However, if you enjoy doing things off the resort it is a $30 cab ride to the boardwalk downtown. Small price to pay for the excellent service and food.
Genuine Expedia guest review
Other trip Dec 21, 2014
Seth
US
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