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4.1 / 5Excellent

Score breakdown (from 388 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.0
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3.0 / 5Good
"Nice bar, poor mattress"
We've stayed at many Novotels and usually liked their foam mattresses - but these beds were very old and the mattresses had pronounced wallows. If you care about your mattress and a good nights sleep, you may want to go somewhere else.
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for sharing your recent experience with us here. We regret to learn that certain elements of your stay did not meet your expectations. Your comments have been shared with the management teams involved in order to take action and correct such issues. We hope to have the opportunity to welcome you back to Paris in the future. Kind Regards,
1 night family trip Jun 7, 2015
A Traveler
US
3.0 / 5Good
"Vacation"
The Hotel was not what we expected to be. It's good hotel but we had to walk very far away from the parking.
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear guest, Thank you for providing us your feedback and for choosing our hotel in Paris. Note, that all your comments will be certainly taken into consideration. Thank you again for you comments wich will help us to improve our quality. We hope that you have enjoyed the rest of your trip. Best regards
2 night romance trip May 15, 2015
A Traveler
US
2.0 / 5Fair
"Expense not worth the cost."
We were less than happy about the neighborhood, the shouting outside, and the lack of acess.
Genuine Hotels.com guest review
1 night family trip Apr 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Comfortable and close to the Bastille area."
We stayed 8 days and found it quiet,. with easy access to buses and metro.The room was clean and the beds very comfortable. The stuff was kind and helpful.This was our second time here and find it a very good value.
Genuine Expedia guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for staying with us and for your nice comment. We are very happy that you have appreciated our location and our service. We hope to serve you in the future, and it will be a pleasure for us. Best regards
Other trip Apr 6, 2015
Susan
US
5.0 / 5Outstanding
"Great location, Very nice hotel"
Nice room, very close to Gare to Gare de Lyon.
Genuine Hotels.com guest review
1 night business trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
"Holiday Inn Paris"
Hotel is kept up and the staff helpful. The location is great only two blocks for Gare Du Lyon. Restaurants close around.Nice hot and cold buffet each morning. Room nice just a little small. We dont stay in it in day time so worked fine.
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for staying with us and for your comment. We are very glad that you have appreciated our staff and we hope to serve you again. Best regards,
5 night romance trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Large bed"
The hotel is in a great area near a metro station. Nice size room with a king size bed that was really king size. Large tub with plenty of hot water to soak in after a hard day sightseeing. Didn't eat breakfast there so no opinion. We could have used more help from the front desk but overall very nice.
Genuine Hotels.com guest review
3 night romance trip Dec 27, 2014
WILLIAM
US
4.0 / 5Excellent
"A week in Paris"
I was in Paris for a conference, but my colleagues and I stayed a few days later to take in the sights. Some people would mistakenly spend a lot more money on a different hotel closer to specific attractions, but with the Metro/RER system that Paris has, it is totally unnecessary. This hotel is just a block away from the Gare de Lyon train station, which means you can easily get to just about anywhere in Paris and its environs. The immediate neighborhood is also packed with lots of inexpensive restaurants and dining options, and a grocery store (Monop) is a short walk away. The rooms in the hotel have modern conveniences, and the staff are very nice and speak fluent English. While the hotel charges a fair bit for breakfast, there are plenty of bakeries nearby where you can get pastries and coffee for reasonable prices.
Genuine Hotels.com guest review
6 night business trip Oct 27, 2014
A Traveler
US
5.0 / 5Outstanding
Reception staff were very welcoming and nothing too much trouble. Rooms were of a good size and we were overlooking the front of the hotel on the 4th/5th floors. Good selection of food both hot and cold for breakfast.
Genuine Venere guest review
Other trip Nov 2, 2014
A Traveler
US
4.0 / 5Excellent
"Holiday Inn, Gare de Lyon"
hotel was good, rooms were very small. I would prefer a more central location for our next trip
Genuine Hotels.com guest review
2 night family trip Aug 20, 2014
John Liebel
US
4.0 / 5Excellent
"Good option for early train times"
The Holiday Inn was a great solution for our 6am train from Gare de Lyon to Nice. The staff was friendly, room was small but adequate and the short walk to the train station was very convenient for the early morning travel time. We were there on a Sunday night in August and it was difficult to find dinner options though. Everything seemed to be closed. All in all, hotel fit our needs.
Genuine Hotels.com guest review
1 night trip Aug 10, 2014
A Traveler
US
4.0 / 5Excellent
Good location. Very nice Hotel. Everything is clean. Quiet. Room is big enough.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome little hotel, I would go back"
This was small room but it was one of the coolest rooms I have ever had. Very well laid out, very well stocked, comfortable bed. They managed to keep the old world charm of the smaller elevators, high ceilings and fine trims while incorporating great bathrooms, hot water, cold air conditioning and motion detectors to turn on lights in hallways as you approach. The staff was friendly, the location was about a block from a primary train station and 3 from the boto bus stop. The only complaint I would have is that there is not enough noise damping between floors so if you are a light sleeper, like me, take ear plugs.
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
Carol K
US
4.0 / 5Excellent
"Convenient to the metro"
Overall the hotel was nice. The staff was friendly and helpful. The surrounding area of the hotel was a little questionable...not a bad location, just not great. The room was small and barely accommodated the king bed, but it is expected in Paris I guess.
Genuine Hotels.com guest review
7 night trip Apr 26, 2014
A Traveler
US
4.0 / 5Excellent
"An Ameican hotel in Paris"
Overall, this was the best hotel we stayed in during our three week vacation. The architecture, interior and decor was a couple of notches better that the other French hotels we stayed at. Room was almost as large as US hotels, and bath had a tub instead of a euro shower. Breakfast was excellent.
Genuine Hotels.com guest review
3 night family trip Apr 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Holiday Inn Gare Du Nord-Paris"
Excellent hotel located next to the main Paris train station.
Genuine Hotels.com guest review
1 night trip Apr 24, 2014
A Traveler
US
4.0 / 5Excellent
"Holiday Inn Bastille- Great location"
The staff is very accomodating, bilingual (ie. English and French), and the hotel is in a great location. The metro is less than a block away and the bus lines in front of the hotel and around the corner for all areas of interest. The entire trip was a dream--the only "down" side, and it wasn't that bad was the Paris Marathon. Forget about trying to get into anything over that weekend (first Sunday in April)--way too many people. But that was the only time there was a crowd. Perfect time to go! Everything was in bloom and the weather was light jacket.
Genuine Expedia guest review
Other trip Apr 28, 2014
Sharon
US
5.0 / 5Outstanding
"minutes to gare de lyon train station"
had 2 rooms with 3 people each, plenty of space. staff was very nice and accommodating. close to train station. much more room then i expected. stayed in area 20 years ago, feel the area has improved with great restaurants in area.
Genuine Hotels.com guest review
1 night trip Apr 25, 2014
susie
US
4.0 / 5Excellent
"Nice hotel"
Nice place to stay close to Gare du Lyon. Hotel is proper and quiet.
Genuine Expedia guest review
Other trip Apr 27, 2014
A Traveler
US
4.0 / 5Excellent
"Good location"
The rooms was very nice. Wifi was good. Conveniently located near this train station.
Genuine Expedia guest review
Other trip Apr 20, 2014
A Traveler
US
2.0 / 5Fair
"Terrible staff service."
If you are a IHG platinum member they don't upgrade in anyway. Attitude of staff is terrible. Won't stay here again.
Genuine Expedia guest review
Other trip Apr 7, 2014
travel 101
US
5.0 / 5Outstanding
"Nice hotel close to the Gare de Lyon and the metro"
We arrived early and were kindly given a room as it was raining.Desk staff spoke English and were helpful with directions.Loved the bed! Clean and beautiful room. Very quiet even though it faced the street. Had coffee and tea . Nice grocery store down the block for snacks. Good sized elevator.We stayed 8 days and had a wonderful time
Genuine Expedia guest review
Other trip Apr 3, 2014
Susan
US
5.0 / 5Outstanding
"Nice hotel and great location"
It's a really nice hotel and very close to the Gare de Lyon. Easily walks to many attractions in the central Paris.
Genuine Expedia guest review
Other trip Apr 1, 2014
A Traveler
US
3.0 / 5Good
"Steps from Gare de Lyon"
An excellent hotel with a rather pricey breakfast, but honestly, it's worth the price considering that anything else nearby is even pricier! Hotel is spotless, staff is wonderful, and the location is amazing. I do have one real complaint, though: If you need a hotel with a functional business center, this is NOT your hotel. A 20 minute limit for internet usage and two terminals in the lobby is ridiculous. My computer was stolen on the airplane (I think), and I was reduced to using internet cafes and hotel computers during this trip. Happily, there is an internet cafe, where I spent 34 Euros to finish some homework, a few steps up Rue de Lyon.
Genuine Hotels.com guest review
3 night family trip Feb 15, 2014
Tom
US
5.0 / 5Outstanding
"Very nice stay"
We had a great weekend at this hotel. Good neighbourhood and 10 min walk (Suggestion! Take a bike this is fast and cheap you see alot + on almost every corner you can leave your bike) to the centre. Erg goed hotel, zeker doen.
Genuine Hotels.com guest review
1 night trip Dec 15, 2013
Erik
US
4.0 / 5Excellent
"Great proximity to Gare de Lyon"
Fantastic service and great location. The staff was friendly and spoke English, were courteous and helpful. The had a system to hold my bags after I checked out while I explored the city.
Genuine Expedia guest review
Other trip Nov 12, 2013
Paul
US
4.0 / 5Excellent
"Great location!"
Great location near the Lyon train station and plenty of local cafes for eating close to the hotel.
Genuine Expedia guest review
Other trip Oct 24, 2013
A Traveler
US
2.0 / 5Fair
"Tiny rooms- and yes I know thi is Paris"
Tiny rooms,soggy egg breakfast presented in unsavory way - and, way overpriced. over 260 euros for a small, worn hotel with an awful breakfast. No thank u
Genuine Expedia guest review
Other trip Oct 8, 2013
Bob
US
5.0 / 5Outstanding
We were looking for a place that was walking distance from Gare de Lyon. Perfect place for an overnight on our way back from the South of France, flying out of Paris. This was 2 blocks from the station. The staff was exceptionally nice and helpful.
Genuine Hotels.com guest review
1 night trip Sep 28, 2013
Kris
US
5.0 / 5Outstanding
"clean and great place!"
location of this hotel is walking distance from the train station which was a big plus since i came from switzerland initially, so no worries about looking for a bus or cab. It is also a few meters away from the tour bus stop and regular bus lines which was great as well.. Hotel staff was helpful and place very clean. i would come back here in a heartbeat!
Genuine Expedia guest review
Other trip Aug 24, 2013
john
US
5.0 / 5Outstanding
"Less than 1000 feet from the rail station"
The room was very clean. Internet conection was not very good. Location was Great
Genuine Hotels.com guest review
1 night trip Aug 7, 2013
MIke
US
4.0 / 5Excellent
"Plenty of space"
This was a girls trip and we wanted two double beds. Rooms were a good size and it was a quick walk to the metro and bakeries.
Genuine Hotels.com guest review
3 night trip with friends Mar 1, 2013
A Traveler
US
5.0 / 5Outstanding
"Great place though the A/C was a little flaky"
I give the Holiday Inn on rue de Lyon high marks. Other than the A/C that was a little flaky this is a great place to stay. Convenient to the metro stations, comfortable, and clean. The breakfast is good except for the eggs. Others may like prepared powdered eggs but we didn't.
Genuine Expedia guest review
Other trip Jun 27, 2013
Dave
US
4.0 / 5Excellent
"Pleasant Locale"
We were surprised by the very late check in (3pm) not fun when you have just arrived from New York at 7 am. However we got into a room (not the one we booked) by 12. The hotel was comfortable and quiet. There are plenty of good prix fix restaurants and bistros presenting really good value. It is also located within easy walking of the Pantheon, Natural History museum (closed Tuesdays) and Notre Dame. It is a few steps from Gare de Lyon and you can get the metro almost anywhere from there. Also Air France runs a direct bus service to CDG
Genuine Hotels.com guest review
4 night trip May 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Great location near Gare Lyon, great shower"
perfect due to need to get in and out of Gare Lyon. Clean, nice staff, easy access to Notre Dame, et all.
Genuine Hotels.com guest review
1 night trip with friends May 24, 2013
CVE
US
3.0 / 5Good
"Convenience location to the Lyon train station"
It is an Convenience Hotel to stay, which close by Lyon train station, but Hotel service is very poor. Everything is not in their care - they know that you need to stay in their Hotel for convenience to board the schedule train.
Genuine Hotels.com guest review
1 night trip Apr 4, 2013
Tire traveller
US
5.0 / 5Outstanding
"An American in Paris"
Very nice rooms, good, bu tnot great, front desk, superb location near train station, and the Opera.
Genuine Hotels.com guest review
2 night trip Nov 16, 2012
art
US
5.0 / 5Outstanding
"This hotel exceeded my expectations!"
This hotel is very convenient as it is located a block from Gare de Lyon so if you are arriving by TGV it is a great place to stay. We had a room that faced the street and had no traffic noise. We are in Paris at least several times a year and usually stay near l' Arc de Triomphe but as were arriving by train we decided to try this hotel. The hotel far exceeded my expectations!
Genuine Expedia guest review
Other trip Oct 31, 2012
SuzanneDLV
US
4.0 / 5Excellent
"paris hotels"
great hotel, close to public transportation nice and clean rooms
Genuine Expedia guest review
Other trip Sep 26, 2012
A Traveler
US
3.0 / 5Good
"It was average"
The hotel itself was average. The location was great because it was close to the subway and made it easy to get around Paris. The decor, cleanliness, and staff were average based on the price. Would stay there again if a better option was not available.
Genuine Hotels.com guest review
2 night trip Sep 18, 2012
Tejas
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Not bad but could do better for Holiday inn hotel"
Went for 4 nights. Standard welcome from the front desk staff but seem to try and multi task when serving us. Map was given but when I ask about our location on the map, he simply brushed the subject briefly and got on with all the other paper work and didn't actually return to the subject until I re-prompt about the subject. Wifi code was given, we requested for upper flooring, of which seems to be a little quieter however, difficulties picking up wifi signal with our ipad. Mobile wifi was fine but every now and then we had to re-connect to their wifi. We booked for a king size bed, however, one side of the mattress was shaped and dented inwards, could have done with a more comfortable mattress. Housekeeper and the bar team were friendly. Acceptable standard of cleaning. Replacement of refreshment daily. Location was great, within 5-10 minutes walking distance to 3 metro/ train station and bus stops, just 2 stops on RER train away from Gard du Nord or 7 stops on metro. (Do keep a close eye with your belonging on metro and trains, we almost had an attempt by suspected pick pocketers!) Bus route 63 from Gard du Lyon will get you to Trocadero (By Eiffel tower for a road view rather than stuck on the metro). Apart from that, the hotel areas is very safe, restaurants and supermarket within 3 minutes away. Bastille market (opens every Thursdays& Sundays) is 20mins walk away or next stop on metro line. It's definitely worth a visit!
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for sharing your recent experience with us here. I am happy to read that you enjoyed our central location. We regret to learn that certain elements of your stay did not meet your expectations. Your comments have been shared with the management teams involved in order to take action and correct such issues. We hope to have the opportunity to welcome you back to Paris in the future. Kind Regards,
4 night family trip Jul 9, 2015
A Traveler
GB
4.0 / 5Excellent
"Happy Stay"
Very close to Gare the Lyon and great for hop and off tour bus ! The man at the reception was the most courteous person we met in Paris. Stayed in the Executive room, clean and nice size. It has been a lovely stay.
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for sharing your comments with us following your recent stay here at Holiday Inn Paris Bastille. I am happy to read that you enjoyed your stay and in particular our central location. We hope to have the opportunity to welcome you to Paris again soon. Kind Regards,
4 night family trip Jul 1, 2015
A Traveler
IE
2.0 / 5Fair
"Tiny room"
Room far too small, even for smaller sized Asians like us.
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for sharing your recent experience with us here. We regret to learn that certain elements of your stay did not meet your expectations. Your comments have been shared with the management teams involved in order to take action and correct such issues. We hope to have the opportunity to welcome you back to Paris in the future. Kind Regards,
1 night romance trip Jun 19, 2015
kwong lim
AS
3.0 / 5Good
"Ordinary hotel"
Not close to Gare DL, quite a long walk and difficult if you have luggages. Front desk with only 1 to 2 staff, but Mickael was helpful in my needs. Room small, toilet ordinary. Bed quite firm. Some restaurants around but have tourist prices. I expect more from an American hotel.
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear guest, Thank you for providing us your feedback and for choosing our hotel in Paris. Note, that all your comments will be certainly taken into consideration. Thank you again for you comments wich will help us to improve our quality. We hope that you have enjoyed the rest of your trip. Best regards
2 night family trip May 9, 2015
Edward
PH
4.0 / 5Excellent
"Excellent for the price"
Excellent hotel for the price in a great location
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for staying with us and for your nice comment. We are very happy that you have appreciated our hotel. We hope to serve you in the future, and it will be a pleasure for us. Best regards
4 night romance trip May 11, 2015
Leo
GB
4.0 / 5Excellent
"Pet friendly hotel in Paris"
Very comfortable stay with my dog that they wewlcomed
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for staying with us and for your nice comment. We are very happy that you have appreciated our hotel. We hope to serve you in the future, and it will be a pleasure for us. Best regards
1 night business trip May 13, 2015
Jayesh
GB
4.0 / 5Excellent
"Good place to stay!"
Great place to stay... Just a few stops from Central Paris. Small rooms though but definitely comfortable.
Genuine Hotels.com guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for staying with us and for your nice comment. We are very happy that you have appreciated our location and our service. We hope to serve you in the future, and it will be a pleasure for us. Best regards
5 night romance trip May 8, 2015
Abninav
IN
2.0 / 5Fair
"Only true benefit is the location"
PROS: The hotel is close to Gare De Lyon station, which was nice for the transportation. Near lots of more genuine cuisines and the food was much less expensive than in major tourist areas. The curtains on the windows were true blackout. CONS: The rooms were tiny. My husband and I couldn't fit two suitcases in there with us. The hotel was so noisy! We couldn't sleep without ear plugs because we could hear every other room's noise. We could hear the water running through the drains from other rooms. Tiles fell off the bathroom wall. Cleaning service forgot to replace towels when we did. The bed had a huge and hard hump in the middle, leaving sagging spots on each side that we fell into. The bed had a flat sheet on the mattress, a duvet, and duvet cover only. The flat sheet was constantly moving and bunching up. We didn't like knowing we were touching the mattress. We asked for a fitted sheet to put between us and the duvet, didn't get one. Next to an adult toy shop which meant constant propositions as we were entering and leaving the hotel in the evenings. The bathroom doors were glass that had to be slammed hard to close, there was no knob, so the door was slammed to latch, then had to be pushed really hard or pulled with just a tiny knob that usually slipped. My husband had to open the door from the outside for me, and I did the same for him.
Genuine Hotels.com guest review
8 night romance trip Apr 2, 2015
Jennifer
IE
5.0 / 5Outstanding
"Close to restaurants and metro."
Quiet and comfortable. Staff was very helpful. As we spoke little French it was nice having staff on hand to help if needed. Room was small but had everything we needed. Room service was prompt and room was cleaned daily.
Genuine Expedia guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for staying with us and for your nice comment. We are very happy that you have appreciated our location and our service. We hope to serve you in the future, and it will be a pleasure for us. Best regards
Other trip Mar 22, 2015
A Traveler
CA
3.0 / 5Good
"The area is good, plenty to explore and convenient"
The hotel was clean and the beds were reasonably comfortable. Staff were not particularly friendly
Genuine Expedia guest review
Response by Holiday Inn Paris - Gare de Lyon Bastille
Dear Guest, Thank you for sharing your comments with us following your recent stay here at Holiday Inn Paris Bastille. I am happy to read that you enjoyed your stay and in particular our central location. We hope to have the opportunity to welcome you to Paris again soon. Kind Regards,
Other trip Mar 9, 2015
denize
AU
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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