"Spacious outdated condo"
Condo was spacious and comfortable for telluride town standards. Furnishing was a bit outdated, from the 1980's. Check in was abit of inconvenience. Be ware of cleaning fee of $25/day + 20%tax which come out to about $30 addition /day that gets added it on. A bit ironic considering the unit lacked cleaning to began with, the kitchen cabinets were filthy, […] layered with grimy oil film. Read moreGenuine Hotels.com guest review
"Plenty of room"
We loved all the space this condo had.Genuine Hotels.com guest review
Great west-end location with views. Furnishings were a little dated but an excellent value for the area. Property has a full kitchen and garage parking, Convenient to shuttle. One detail, mentioned by others, is the lack of clarity of the 25.day housekeeping charge. Hotels reservation staff said it was included. Property management company said it was […] not. Read moreGenuine Hotels.com guest review
fine place - too expensive for what it isGenuine Hotels.com guest review
Response by Silver Star Telluride Condominiums Thank you for your feedback. It is important to us to provide a good value to our guests. I'm pleased that you thought the unit was nice. I hope we have the chance to work with you in the future so that we can better meet your expectations.
"Beautiful Mountain Village location"
Check in office not staffed. Would have been nice to have some minor questions answered at check in, but picking up key and gaining access to unit was not a problem. Otherwise, the condo was very clean and we had a very enjoyable stay in TellurideGenuine Expedia guest review
"adequate, but don't get your hopes up..."
pros: the price, location, and roominess of the 2-bdrm condo cons: internet did not work, tv reception very poor, hidden cleaning fee of $25/day definitely not a "luxury" property - old and a bit worn, but not unexpected for the price. this could have been fabulous, if everything worked properly and if the property managers invested in some of the […] niceties that travelers appreciate - including professional staff. most disappointing was the horrific deck that faced the interior of the property, with smells and noises from the restaurant next door. a broken rusted old deck chair included - ha! we were jealous of the neighbors with their balcony where they could sit outside and enjoy the magnificent beauty of Telluride. Read moreGenuine Expedia guest review
"not as pictured"
Hotels.com has not updated their site. The san Sophia is now under another name (Aspen tree inn) and owner. The condo we were put in was clean and well equipped, but decorated in the 80's. Since we were only there one night, it wasn't a big deal. But definitely not luxurious or as pictured.Genuine Hotels.com guest review
"Buyer Beware of Misleading Photos"
Our Major complaints: 1) The address given 300 West Colorado is the property managment and the name is Silver...not San Sophia so it was a little confusing 2) The PHOTOS listed on the Hotels.com website ARE NOT THE PROPERTY YOU BOOK! Think more of a 1970's chain of ski condos/lodge. 3) When we called to notify management that they put us in the wrong […] property we were told that they manage many properties and that the pictures may reflect these other properties on hotels.com. They did offer to put us in a new place however it was already 9:30 at night and our kids were exhausted. 4) We called earlier in the day to notify the management that we were going to be coming in late. They told us they would leave a package outside with our name on it. But failed to tell us where. The lighting was poor and we wasted alot of time trying to locate it. 5) They fail to mention on hotels.com that there is a daily cleaning fee. 6) Wireless passcode did not work POSITIVES: 1) It was very clean and they did provide towels 2) Hot tubs and saunas were nice 3) Close to town 4) If the pictures were accurate than we would not have been so upset at first. But when you are expecting an updated decor with flat screen tv's etc. and get a 1970's look it was a little shocking to say the least. Read moreGenuine Hotels.com guest review
"Not a great place to stay on a business trip."
The condominium was hot and stuffy with little or no air flow without the aid of the fan which was located in the living room when I arrived. On the 3nd night I couldn't keep the windows open due to a star wars movie they were playing in a nearby ampitheatre. Comparing the high cost to value I'll go elsewhere the next time around.Genuine Expedia guest review
"Great Place to Visit"
Place was a real nice place, little maintence problems, closet door - broken hinge, (FIXED) screen door wouldn't slide,(FIXED but needs replaced) ventalation system poor, cold at night - very hot in the day. WI-FI was POOR and they knew it. I had to work each day and it was impossible to do work via the internet to my work computer - they said it was […] going to be reworked - Not there problem but the public transportation was a problem, they published dates and times and it was WRONG. In the daytime the walk from downtown is nice but not at 11 PM. We thought they allowed pets and they didn't..... Read moreGenuine Hotels.com guest review
"False Advertising. Luxury Condo is a joke!!!"
Extemely disappointed. Only positive is that the place was a decent size. However, unit 538 at the Telluride Lodge offered by the "San Sophia Luxury Condos" was anything but luxurious. Check in process easy and quick. The condo complex itself seemed to be marginally maintained from the outside. Our experience started when just getting into the condo […] was difficult due to a "tricky" deadbolt. Upon entering the condo a musty and unpleasant odor permeated the unit which persisted despite airing out the unit. In addition, this unit has not been updated since the 1980's. The teal green carpet was significanlty outdated, worn, and stained in multiple places. A free standing gas fireplace/stove stood on a tan and teal tiled hearth, also outdated. The living room furniture also extremely outdated and stained to the point where we were uncomfortable sitting on it. The kitchen had 2 extremely small mini-fridges, one of which was unusable due to frost. The outdated and worn furnishing theme persisted throughout the condo including carpeted bathrooms and tub/shower areas. Mostly disappointed by the false advertising with pictures of an obviously differnet condo and the suggestion that this was a luxury property. This place would qualify as a minimal frills condo at best. Asked by the staff at checkout about our stay we expressed our disappointment. Their comment was "Yeah, this unit is new to us and is pretty funky". Glad we stayed only one night and will never return or use San Sophia. Read moreGenuine Expedia guest review
Conco would need some maintenance (drawers, doors etc.)Genuine Expedia guest review
"San Sophia Luxury Condominiums HA!"
Thought we were Staying In Town at the San Sophia Luxury Condominiums Turns out they put us at the FAR end of Town NOT in the San Sophia at allGenuine Hotels.com guest review
good location, great views, design, big kitchen, just irritated that they charged and additional $56 for cleaning charges that were never mentionedGenuine Hotels.com guest review
We booked this over the phone...trusting the hotels.com operator...she assured us it was very nice...and it was great!!!Genuine Hotels.com guest review
"Gambled and won!"
The website pictures and location are a little deceiving. After reading the reviews I think we got lucky with a really nice place. They put us in a 2 bedroom 3 bath condo with a loft. It was advertised as a 2 bedroom. Telluride lodge #536 was awesome, recently remodeled, great views, very spacious, very comfortable, great hot tubs in the common area, […] it was like being at home. Close to grocery store and lifts. It was so nice, my family just hung out there a lot! Plus we scored a great deal on expedia compared to the prices you normally pay in Telluride. We checked in around 11 am at silver star properties and they had all the paperwork and keys ready to go. Very easy and painless. I went to drop my keys off at checkout and walked in the office, yelled, but no one was there. I just left my keys on the desk and exited. So, is it a gamble because you don't know what you may end up with???? Read moreGenuine Expedia guest review
Basically, Service from Silver Star "Luxury" properties was nonexistent. We left multiple phone messages asking simple questions such as "where is our parking pass?" and "should we take our skis into the condo, or is there outside storage" or "why won't the internet code work?" with NO response at all. No calls back. Ever. When I finally called the […] emergency cell phone number after two days with no internet, the person who answered said (very rudely) Well, WHAT is it that you WANT??? I couldn't believe that a company that purports itself to be a luxury service would be so terrible. We will never stay in a Silver Star property ever again. We travel to Telluride several times a year and have never had bad service like this before. Read moreGenuine Expedia guest review
"Happy Ending to a Rough Start"
My understanding is San Sophia Luxury Condominium is only a marketing name for a property management company called Silver Star Luxury Properties. I was expecting a unit near or at the corner of Aspen Street & West Pacific. I had choose this location since it was a block from both the gondola and Main Street. Check in was a hassle since Silver Stars' […] office was closed when we arrived at 8:00pm. BUT..... there is a happy ending. We finally fiqured out their after hour arrangements for getting the keys. They placed us at the Telluride Lodge located directly across the street ( maybe 100 yards) from Chair 7 in a 3 bedroom / 4 bath newly remodeled unit. We had reserved a 2 bed / 2 bath. The steam shower was a nice bonus. We had a rental car so the extra 5 to 6 blocks to Main Street was not a problem. Plenty of room at a very reasonable rate. I would stay there again in a heart beat. Read moreGenuine Expedia guest review
"San Sofia "Luxury" Condos - buyer beware!"
The accommodations were NOT as pictured. I should have known better, but lister/property management company should have to show photos from actual property. Location to Telluride ski lifts is great and very close. Location to town is a bit farther. No housekeeping service during stay, each property is very different, each unit in property is very different. Overall, […] disappointed with bait and switch. Read moreGenuine Hotels.com guest review
The unit we stayed in, 536, was bueatiful and clean. The views were amazing. The location for skiing was great. We were really impressed.Genuine Expedia guest review
"Paid for a one-bedroom, got a two-bedroom"
I was trying to get the cheapest deals for a quick Telluride ski get-away. Compared with several hotels that had been recommended, the San Sophia condo I found on Expedia seemed a better bargain because we could at least eat a simple breakfast in the condo. I was pleasantly surprised when we arrived: We expected a small one-bedroom condo with a foldout […] couch bed for the kids. We got a two-bedroom, two-bathroom, spacious condo with a fully equipped kitchen--not the "full kitchen" that so often disappoints. The kids didn't want to go out to eat because they liked the location and the space, so we walked about two blocks to Clark's Market and ate in both dinner and breakfast. The condo has free parking in a garage at ground level, saving us from scraping the ice and snow off our windshield in the morning. Our overnight in Telluride wasn't cheap, but it was affordable by Telluride standards. A tip: I couldn't find San Sophia online to read reviews, but the check-in staffer told me the company had recently changed names but found it more convenient to keep the same name with booking agencies such as Expedia. The Expedia nightly rate is far below what the property management agency lists on its website. Read moreGenuine Expedia guest review
"Anything but luxury"
The condo was nice but for the price,I think we should not be staying in an employee housing project. Our neihbors returned home from their jobs at the local bar/restaurant and began partying from 2-3:30am. There was vomit on the landing outside our hallway. For the price we should get what's advertised in the website!!Genuine Hotels.com guest review
"good for skiing"
The location is great - very close to one of the ski lifts in town. The room setup worked well for our family of 4 (two teenagers), with two bedrooms and a sleeping loft. The decor was a bit out of date, but the rooms and beds were comfortable. The room has a separate ski locker that was very helpful to have. All appliances worked just fine. Wireless […] internet service is a bit spotty. Read moreGenuine Expedia guest review
Great location and very nicely built condo. We would definitely stay here again.Genuine Expedia guest review
"Hidden cost added to an already expensive room."
They put us in a different condo complex than quoted, and charged an additional $25 not listed on our confirmed prepaid reservation. Some windows didn't have screens, so bugs came in during the night. Checkout was at 10:00, and the owner came to escort us from the room when my handicapped sister-in-law wasn't ready by 10:30. We won't go back.Genuine Hotels.com guest review
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