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1 room, 2 adults
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125 W 26th St, New York, NY, 10001, United States of America, ‏‎855-239-9227
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3.8 / 5Good

Score breakdown (from 1,011 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    3.6
  • Condition
    3.8
  • Neighborhood
    4.1
4.0 / 5Excellent
"Small but nice, clean, and new. Good price."
Nice hotel, small but that's acceptable for Manhattan. Good price for a Saturday night. Staff were fun and friendly. No complaints
Genuine Expedia guest review
Other trip Mar 2, 2015
AA
US
4.0 / 5Excellent
"great stay"
It was a great stay..the only negative the server at the prime restaurant was one of the worst servers I've ever had. He needs more training on hospitality
Genuine Hotels.com guest review
1 night romance trip Feb 26, 2015
jane
US
4.0 / 5Excellent
"Great location"
Room though small was very comfortable with a nice view. Staff was courteous. We got in to the city early, they took our phone number & called us when the room was ready so we could check way before the 3:00 pm check-in time.
Genuine Expedia guest review
Other trip Feb 27, 2015
A Traveler
US
4.0 / 5Excellent
Staff was, friendly, helpful just an outstanding experience. Good value for the location. Small room but super clean and neat.
Genuine Expedia guest review
Other trip Feb 24, 2015
Billy
US
4.0 / 5Excellent
"Ease"
Quaint Chelsea location, great coworkers and ease in check-in. Great value, pleasant room and everything you'd need for a short business stay.
Genuine Hotels.com guest review
1 night business trip Feb 18, 2015
A Traveler
US
3.0 / 5Good
My experience there was OK. The hallways were very narrow which made it a little difficult when bringing in the bags. During check out it was horrible trying to get to the front desk. We were on the 17th floor and it took about 15 minutes for the elevator to become free.
Genuine Expedia guest review
Other trip Feb 20, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, good location"
Very nice cozy hotel with good location. Staff is very friendly. The hotel looks like recently renovated/updated. Rooms are small but clean.
Genuine Expedia guest review
Other trip Feb 20, 2015
Philip
US
5.0 / 5Outstanding
"what you expect nothing extra"
great hotel in a great are
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Cassandra
US
3.0 / 5Good
"Good location, run down hotel"
It's not acceptable for a hotel in the modern era, in NYC no doubt to have such poor quality of heating/AC so as to disturb guests ability to work or sleep in the room. The heating unit was remarkably loud that I had to sleep with earplugs and yet i was on a quiet street. Since sleeping what most guests use the room for, this hotel failed miserably in that regard. Also, the bathroom was so incredibly small that I could barely shut the door. The water poured feebly out of the sink that it took a while for my hands filled up with water to wash my face - and there was no warm water, either it was freezing cold or absolutely scalding. I couldn't adjust it so I could wash my face with warm water. Again, given the price, these are basics. The front lobby also needs a massive facelift to render this place inviting and contemporary.
Genuine Expedia guest review
Other trip Feb 15, 2015
Gina
US
4.0 / 5Excellent
"Close to time square!"
Just meet the snowstorm need to stay one more in NY,find the hotel in expedia was good price,.
Genuine Expedia guest review
Other trip Feb 12, 2015
Tsui
US
3.0 / 5Good
"Review Holiday Inn Madison Ave Chelsea NY"
The room was too small and condensed for a family of 3
Genuine Hotels.com guest review
3 night family trip Feb 7, 2015
Avinash
US
4.0 / 5Excellent
"Good Chelsea Stay"
Front desk was helpful and cleaning personnel were efficient and responsive. Overall above average in a convenient location.
Genuine Hotels.com guest review
6 night family trip Jan 30, 2015
David
US
4.0 / 5Excellent
"clean, quiet and affordable"
I will stay here again. The room was clean, quiet and very affordable.
Genuine Hotels.com guest review
4 night trip with friends Feb 5, 2015
Nina
US
4.0 / 5Excellent
"Quick nice Stay"
I was in town only for a short overnight stay-great location and nice room-good service!!
Genuine Hotels.com guest review
1 night business trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Quiet hotel. Nice clean. Pleasant staff"
Hotel is well worth the money you spend. Very conveinent, quiet, and clean. Ive stayed here multiple times and the same friendly staff greet me everytime. I will continue to stay here in the future
Genuine Expedia guest review
Other trip Feb 9, 2015
s.
US
3.0 / 5Good
"relax"
We had a good stay
Genuine Hotels.com guest review
1 night romance trip Feb 5, 2015
Rodney
US
3.0 / 5Good
"Sleeping on a rock"
Nice Hotel, but they must upgrade their beds.They are hard and uncomfortable
Genuine Hotels.com guest review
1 night trip Feb 1, 2015
Gregory
US
4.0 / 5Excellent
"Nice, but."
Great location and good sized rooms. My only complaint has to do with the elevator service. It's a good size property with two small elevators for egress.
Genuine Hotels.com guest review
2 night trip Jan 30, 2015
Robert
US
4.0 / 5Excellent
"Great value, great neighborhood"
The only reason I'm giving 4 stars instead of 5 was the water at the sink was either burning hot or freezing cold. Chelsea is an awesome neighborhood and the hotel is near many eateries and places to shop. If you take Megabus to travel to NY, their current drop-off stop is a 5 minute or less walk to the hotel. (Going back to DC, the stop is further away.) This hotel was a great value.
Genuine Hotels.com guest review
2 night trip with friends Jan 23, 2015
A Traveler
US
4.0 / 5Excellent
"Cozy little Manhattan stay"
We were just in NYC for the night for my best friend's birthday so it was a short stay. However, the accommodations were just right for what we needed. Comfortable beds, clean room, decent sized bathroom (considering the room itself was on the compact side - Welcome to NYC!), and a decent price. Just wish the staff was a bit more welcoming.
Genuine Hotels.com guest review
1 night trip with friends Jan 3, 2015
RACHEL
US
3.0 / 5Good
"ok"
needed to stay overnight near my office because of the predicted blizzard. It was fine, except when I went in to get breakfast in the morning, I waited 5 minutes without any staff appearing. I understand they might have had problems staffing the restaurant with the subways closed, but someone could have come in and said something. Not a big deal, just a irratating.
Genuine Hotels.com guest review
1 night business trip Jan 26, 2015
Michael
US
3.0 / 5Good
"Quick trip weekend"
Room was fine, a little small. Good location to Chelsea Market and Eately. Got about two minutes of hot water in the shower. Told manager and he apologized, but did not offer a discount or comp parking which would of been nice.
Genuine Hotels.com guest review
1 night family trip Jan 24, 2015
Stephen
US
5.0 / 5Outstanding
"Good hotel in a good location"
Friendly staff, great location to alot of attractions, bars, restaurants & subway stops. Clean room, good price, only downside was room size was a little small but it was good if you are only staying a few nights/don't need to be in the room for long periods of time.
Genuine Expedia guest review
Other trip Jan 26, 2015
Erin
US
3.0 / 5Good
"vacation"
we had a great time !
Genuine Hotels.com guest review
1 night family trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Very comfortable, accommodating NYC hotel. Great"
Loved the view from our window of the Empire & Chrysler Building so high up and seeing the giant snowflakes fall up & around:) Comfortable small room for 3 ladies to shop, eat & celebrate an upcoming wedding. The rain or cold weather did not slow us down. Taxis or subway not far. The diner/bar was an added plus of convenience. Great family/ friend time.
Genuine Expedia guest review
Other trip Jan 21, 2015
Mimi
US
4.0 / 5Excellent
"nak"
good location
Genuine Hotels.com guest review
3 night trip with friends Jan 16, 2015
Nakhyun
US
4.0 / 5Excellent
"Clean and comfortable"
I stayed for one night and found the hotel to be clean and comfortable. It was in a nice area of the city and the staff was accommodating.
Genuine Expedia guest review
Other trip Jan 18, 2015
Erin
US
3.0 / 5Good
"Good for price"
The website stated that I'd be staying in a room with a king bed but somehow I was put into a room with a queen bed. The front desk was quick with replies and sometimes talked too fast for me to understand what the person said, but this was not every staff - basically, there was not much customer-service friendliness, but more of efficiency and moving the customer along with no small chit chat. The rooms were tiny and I was fine with that, but what really bothered me was the fact that the shower pressure was extremely low and the water temperature ranged from hot to cold quickly. Also, because the room was tiny, the room got hot fast when the heat was turned on (even at low) and cold quickly when turned off. It was a good distance from 34th & Herald and two blocks from trains.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
A Traveler
US
3.0 / 5Good
"Clean & comfortable, basic hotel"
The room & bathrooms were clean. The double/queen beds were quite comfortable. The lobby and bar were truly basic; nothing special. Some good bars & restaurants on the same or a couple blocks away.
Genuine Hotels.com guest review
1 night trip with friends Jan 10, 2015
A Traveler
US
4.0 / 5Excellent
"Great Stay"
Everything was great. No problems. The rooms and hallways are a little small but it's right in the middle of one of the biggest cities in America, so that was to be expected and can't believe other people complain about it. I got a great deal and would definitely stay again.
Genuine Hotels.com guest review
1 night trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Wicked Winter Trip"
Hotel staff was very efficient at checking us in. We were pleased to be able to check in early. Our room was clean and neat when we arrived. On our way out for a day of sightseeing, David at front desk asked us with a smile if room was ok, we told him it was. Really appreciated that. Friendly and personable he was, just like he was on check in. After a long day of sightseeing and seeing the show wicked we arrived back at our hotel. Our view was AWESOME, we stayed on the 23 floor and our room view was the Empire State Building and some others. Room was surprisingly quiet . Beds where comfortable, bathroom was clean. Loved to be able to make a cup of coffee in our room. Heat in room worked well, but a little noisy. Check out was a breeze, would stay here again and recommend it to friends.
Genuine Expedia guest review
Other trip Jan 9, 2015
donna
US
4.0 / 5Excellent
"Good last minute option"
Good option for a last minute stay in the city. The room was small compared to other hotel rooms, but that can be expected when staying in a hotel in the city, however the bathroom was extremely small for the room. I left my earrings in the hotel on accident and called an hour or two later and thankfully the housekeeping staff handed them in and I was able to pick them up at the front desk. I did have an additional charge on my credit card, from the hotel itself (I booked and paid through hotels.com) and when I called, they told me that it was from a long distance call made from the room. The call was not made by me or my boyfriend. However, when I called to dispute the charge, they looked into and credited it back to my account.
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2014
Lynsi
US
4.0 / 5Excellent
"Great deal blocks from penn!"
Great location, nice facility, and affordable bar/lounge with an extensive menu. Although, my reservation was for a double full received a standard king.
Genuine Hotels.com guest review
1 night trip with friends Dec 31, 2014
Joseph
US
3.0 / 5Good
"Meh..."
The hotel was not awful and it was not outstanding, just somewhere in between. First off, they gave me a room with the wrong size bed (if I pay for King, I want King, okay?). Secondly, when I got to the second room, the cable box didn't work so maintenance had to try two other boxes to get one that finally worked. Also, out of three full days being there my room was only cleaned twice. Also, it's starting to get a little old with these newer hotels who throw up 25-story towers in a tiny footprint and only have TWO elevators! The wait time was unreal and as usual when you're checking out, I had to let FOUR elevators pass me by before I finally was able to get on one that had room for me and my bags. Not a miserable experience by any means, but since there's such a huge variety and choice in NYC, I don't see me ever staying in this hotel again.
Genuine Hotels.com guest review
4 night trip Dec 23, 2014
Mark
US
1.0 / 5Poor
"Really terrible"
No words. Really terrible. No reputation. Not clean. Staffs are not polite.
Genuine Expedia guest review
Other trip Dec 29, 2014
Linda
US
4.0 / 5Excellent
"A comfortable stay!"
My family and I had a wonderful stay at this hotel. The neighborhood was great, and in walking distance of many fun places. The atmosphere was very peaceful and friendly, and it was nice to eat breakfast while watching the busy street outside.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
Suming
US
4.0 / 5Excellent
"Not bad"
not bad
Genuine Hotels.com guest review
3 night family trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
"good to stay"
Very good
Genuine Hotels.com guest review
2 night family trip Dec 24, 2014
Manjunath
US
5.0 / 5Outstanding
"Another relaxing night in Chelsea."
I appreciated the hospitality and aid of the hotel staff when needed washcloths and bars of soap. Of all the people I tipped and they didn't fully deserve it, this is one case where I wish I did tip to show my appreciation.
Genuine Expedia guest review
Other trip Dec 15, 2014
Sammy
US
4.0 / 5Excellent
"It is a very convenient hotel."
It is very easy to take a taxi nearby the hotel. But the wifi of this hotel has some problems.
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel was in a great location."
Staff was very helpful and friendly. Food at breakfast was good. Easy walk to the subway, 5th Avenue, Broadway.
Genuine Expedia guest review
Other trip Dec 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Holiday annual big apple trip!!"
I know NYC This place is central to all things Walk train or cab Cost for big apple is bargain And it's relatively new place - Chelsea is a real neighborhood I don't like tourist traps area So For 2 double beds family of 4 We make our annual trip here just fine!
Genuine Hotels.com guest review
2 night family trip Nov 28, 2014
Vincenzo
US
4.0 / 5Excellent
"Bed budget big apple !!!"
Best for the buck Central location Easy access to all
Genuine Hotels.com guest review
3 night business trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location Good Staff But Small Rooms"
The rooms were little too small. No space to move around. No fridge. Otherwise great location and good staff.
Genuine Hotels.com guest review
4 night family trip Nov 24, 2014
Rohit
US
4.0 / 5Excellent
"Great hotel"
Room was great. Small, like most rooms in NYC, but very clean. In addition to usual elliptical and bike, fitness center actually had free weights too. I'll stay here again in the future. Staff was very courteous.
Genuine Hotels.com guest review
3 night business trip Nov 23, 2014
Phil
US
3.0 / 5Good
"Solid standard"
This is your standard Holiday Inn, with small but well kept rooms....What I don't like about the rooms is that they do not have in room safes, nor refrigerators. The staff is extremely accomodating, and permitted both an early check in and late check out. It's a great neighborhood, and as a solid option most times, you can't go wrong for the price.
Genuine Hotels.com guest review
1 night trip Nov 21, 2014
Robert
US
3.0 / 5Good
"Bathroom very cramped. Fine for one person no more"
It is a reasonably priced alternative to more expensive hotels in Chelsea. A quiet, clean and conveniently located place to hang my clothes and sleep. I would not want to spend any considerably long periods of time in the small (one king size bed) hotel room.
Genuine Expedia guest review
Other trip Nov 20, 2014
SFbiztraveler
US
4.0 / 5Excellent
"Weekend stay"
Hotel was nicer than I anticipated. Updated amenities. Rooms are small but standard size for the city. Onsite restaurant serves nice meals.
Genuine Expedia guest review
Other trip Nov 20, 2014
Alicia
US
5.0 / 5Outstanding
"business"
No problems-everything was great. Tv had huge # of channels to choose from-rare in most hotels
Genuine Expedia guest review
Other trip Nov 20, 2014
Todd
US
4.0 / 5Excellent
We went for one night room was great but very very small
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
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