"Loud hotel but great location"
Paper thin walls and sketchy elevator. Underwhelming restaurant. People in neighboring room had an alarm set to 8pm every night which would go off when they were not home. This happened my entire stay, and I had to call and complain every night. You would think the staff would have talked with the guests to prevent it from happening again.Genuine Expedia guest review
"great location, great rate"
People were very helpful. The restaurant food was very good. Will definitely come back.Genuine Hotels.com guest review
"Small but good."
The hotel room was small, but good. Only complain would be that the internet didn't work. If you're looking for a place to just sleep, this place will work for you.Genuine Hotels.com guest review
"Convenient for Chelsea neighborhood"
The hotel staff was very friendly and accommodating with early arrival. They readily checked my luggage so I could explore the streets until my room was ready. The lobby is tiny with few comfortable seats. The bathroom, although small was adequate with lots of hot water. My room was in a back corner so I found it very quiet for several restful nights […] sleep. Read moreGenuine Hotels.com guest review
"Nice urban hotel near Empire State Building"
I have never been to Manhattan before, so this was a cultural experience seeing how a hotel could to make the most out of the square footage allotted to the building. Everything from the layout of the lobby to the actual room was well-planned and efficient; the building was extremely clean from top to bottom (even the stairwell); and the room was decorated […] with very tasteful fabrics which were sort of neutral with subtle lime green, geometrical accents. I had a room with a view, which was nice especially at night, but it was hard to see much due to tall buildings nearby. The staff was extremely nice and accommodating -- they even became more nice (if it was possible) once you smiled at them and thanked them for everything! Attached was an Italian restaurant with full service bar (and gelato cooler) called Prime Cafe -- the food there was pretty good and not outlandishly priced. The convenience of the restaurant and the quick service were outstanding. The neighborhood around the hotel was nice and safe to walk around and I spent many hours sightseeing and shopping in the surrounding area. Read moreGenuine Expedia guest review
"The perfect spot and price"
Very clean. Able to check in early. Great room for the value! Location central to many attractions and close to Penn Station. Staff was helpful and friendly. Check in and out flawless and simple. We will stay here again!Genuine Expedia guest review
very convenient and safe place to stay, but room is quite small though.Genuine Hotels.com guest review
This hotel is a GREAT price and an AMAZING location. We walked to the hotel from Penn Station. The room was clean, modern and kind of small, but thats normal for New York. I would definitely recommend.Genuine Hotels.com guest review
"Clean and comfortable in Chelsea"
Check in was quick and simple. Hotel staff were knowledgeable of the neighborhood and the city. The room was small, clean, and quiet. We slept well each of the 3 nights we spent there. There are many food and lounge options near the hotel. The subway was 2 blocks over on 28th St. It isn't fancy but it was a comfy place to lay your head after a long […] day of sightseeing in the city. They even held our luggage for us after we checked out so we could see even more of the city. I would stay there again. Read moreGenuine Expedia guest review
My room was small, but clean and comfortable. The attached restaurant was special plus as the weather was VERY COLD!!! Front Desk Staff was helpful and courteous. Housekeeping staff gave pleasant hellos when they met you in the hall. I've paid a lot more for hotels that offered 1/4 of the service offered here. Also, subway was less than a block's walk. […] There's a Whole Foods in less than 3 blocks and a Starbucks in one. I'll stay there whenever I'm in New York. Read moreGenuine Expedia guest review
"MAID STAFF NEEDS MORE TRAINING."
The only thing I did not like is the maid service knocking on my door at two different times before check out. I checked out about 10:30am and they were knocking from about 9:00am and then again at 10:00 am. When the check out time is 11:00am and the DO NOT DISTURBE sign is on the door, I expect not to be disturbed.Genuine Hotels.com guest review
"Very close to my meeting locations. Very clean!"
This Holiday Inn location was very close to all of my meeting locations. I did notice several other Holiday Inn locations throughout the city as well. Your hotel was very clean and close to some main attractions in NYC. Overall the convenience of this location was EXCELLENT!!Genuine Hotels.com guest review
"go for it"
Overall I really enjoyed my stay at the hotel , Excellent location Very good attitude Clean and tidy Strongly recommendGenuine Hotels.com guest review
Room was great. Front desk lady had an attitude. I have stayed many times in this past in this hotel. However, hotel staff at the front desk had a nasty attitude not curious at all. I was very surprised that she treated guess like she did.Genuine Hotels.com guest review
"Staff made the stay..."
I went up to my room and it was in particularly bad shape. Smelled of smoke, dinged up furniture. I sat on the bed for 10 minutes and resolved to chat with the desk. I was surprised to get a very quick and sincere apology, and an upgrade to a room on the top floor of the hotel. The view was unforgettable and, not being quick to complain, i was impressed […] with the ease and kindness with which my concerns were heard. Used the gym every day and the computer on the elliptical would have me believe that i was more fit than i have ever been. The lobby restaurant was blasting generic pop, and the people seemed really likable but the atmosphere was depressing. Read moreGenuine Hotels.com guest review
"Nice hotel room for the price"
We paid ~$120/night for 2 queen beds (even though it was just 2 of us and we wanted a King bed, but that was all they had available for that price range & for non-smoking). Room is a bit tight, but it was totally worth it for the price. The location of the hotel is great, very central in midtown and walking distance from Penn Station. Easy to also walk […] to anywhere in midtown and take a quick cab ride to almost anywhere else in Manhattan. Hotel was clean, service was good. I'd recommend for just 1-3 nights in the city especially if you're not going to spend as much time in the room. Read moreGenuine Hotels.com guest review
I have not one complaint regarding my stay....the staff seemed to go out of their way to accommodate me and it is in a location that is close to everything. I will definitely stay here again. A+Genuine Expedia guest review
"Perfect choice for the money and location"
We were looking for a hotel that was inexpensive and convenient to mass transit. We were not disappointed! This hotel was a short walk fro the PATH train and had a subway stop nearby. There were plently of restaurants and bars in walking distance. The hotel staff was great. We were able to check in early and check out late, which is always appreciated. […] The room was clean, however small. It didn't bother us a bit, but other travelers might need more space if staying an extended amount of time. Read moreGenuine Expedia guest review
It was perfect for our overnight trip into NYC. It was clean, inexpensive and situated in a good spot. The rooms are small but that is expected in NYC. I would stay there again.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
N/aGenuine Hotels.com guest review
This is a place of comfort and relaxation, I will always want to stay here, perfect.Genuine Hotels.com guest review
enjoyed it.Genuine Hotels.com guest review
We liked the location, but there were no stairs to get to the room from the lobby, and the 2 elevators were rather slow and not enough for a hotel of this size. Bed was hard. Smelled marijuana in hallways. It was a tiny room, but that was to be expected in NYC.Genuine Expedia guest review
"Works For Me"
Like the size of this hotel and the location is excellent. Room is a bit tight (king size bed) but serviceable. The "chicklet-sized" pillows on the bed were strange but bed was comfortable, though not firm (personal preference). Free Wifi loaded up without a problem. Great value so if it's cheap when you're looking to book, go for it.Genuine Hotels.com guest review
"Good hotel, great neighborhood, wonderful staff"
Staff members were wonderful. Their service was well above average. All requests were fulfilled and with a genuine smile and positive attitude. Rooms were quite small but neighborhood is terrific. Well worth the stay for the money.Genuine Expedia guest review
The hotel staff was very nice..Genuine Expedia guest review
Comfortable and safe stay in NY. Friendly staff. Close to major avenues and so getting taxi just outside of hotel was no problemGenuine Expedia guest review
"Fast, cleanclean, efficient"
Didn't stay in the room to long since it is nyc, but it is conveniently placed next to everything including the subway, Wholefoods and such. Room was small but sufficient for my purpose. It was clean and neat, quiet maybe the only thing I can say negatively. Is that there was a slight weird smell coming from doorway???Genuine Expedia guest review
"Good accommodations in a good location"
Having lived in Manhattan for 13 years until recently, I wanted to come back for the Christmas season to see the sights and visit friends, but not have to sleep on their floors! I booked this hotel knowing that it is in a very good location (7 minute walk from the Amtrak train station), it looked nice from the outside, and that it would be quiet at […] night (as it's in the middle of a street, not an avenue). And the price is excellent for NYC. My boyfriend and I were very pleased with our stay at this Holiday Inn. The room was tidy and clean. It was indeed quiet at nighttime (which you don't always get in Manhattan!), and the hotel staff was friendly, responsive and quite helpful. We were pleased with the location - it was easy to walk to many popular sites in Manhattan (such as Union Square, the West Village, the Flatiron Building, Empire State Building, Chelsea). It is also near many subway lines. There is a WholeFoods and Fairway (both good grocery stores) less than 5 minutes away - so we bought breakfast from there in the mornings to save money. The room was clean and had everything we needed, though as to be expected it was on the smaller side. But we didn't mind, as we were there to explore the city, not to spend much time in the room. There was a large bed, desk, TV, armoire, plus some room for a couple stands to hold our luggage. Perfectly adequate, especially considering how well priced it was! We would definitely recommend, and will be back! Read moreGenuine Expedia guest review
Nice hotel with beautiful modern & clean rooms.Genuine Expedia guest review
"Close to family in Chelsea & Smoking Room"
My stay was wonderful ! Close to family in Chelsea , smoking room with a big window easy to open ! Staff was very pleasant . All the needs were there and very clean room ,and window clean too ! The negative was the Wifi was weak and the elevators were a bit slow .Great time and place ! I would stay there again ! 12/23 to 12/28 there ...Genuine Hotels.com guest review
The hotel staff and location were perfectly located in Midtown Manhattan. The hotel is close to all the things important to me and my family. However, the room size was very tight and the elevators were extremely slow, so I would not stay there again.Genuine Expedia guest review
"New York hotel"
Very nice, clean hotel. The employees were very helpful and courteous. The only problem was the room size, the rooms are very small.Genuine Hotels.com guest review
Nice clean room with ample space. Hotel was close to all the sights and had a restaurant on ground floor. Felt safeGenuine Hotels.com guest review
Room is too smallGenuine Hotels.com guest review
The location was great!! We were happy to come back to a comfortable room after all the walking in the city!Genuine Hotels.com guest review
Overall very good. Room is very small but the main purpose of us is to sleep. Very convenient location. We are really lucky to have it at such low price. Clean and quiet.Genuine Hotels.com guest review
EVERYTHING IS EXCELLENTGenuine Expedia guest review
Our view was great from the room had a great time in New York great service will definitely stay there again.Genuine Hotels.com guest review
"SImple Hotel, Good location, Great Price"
I make many trips to the city every year, and spend time in hotels each time. This one is a gem in the rough. It's location is close to the F and M trains, as well as the N, R, and Q trains. There is a great Korean grocer right around the corner with everything that you need from breakfast through lunch, dinner and late night snacks. The hotel's staff […] is helpful and professional. The price is excellent for the city. I would recommend this place if you are on a low-budget, but want a nice, simple place to stay. The only downside is the heating system. When off, it's a bit cold in the room because of the drafty A/C unit. When it's on it's hot and dry. Read moreGenuine Expedia guest review
"Good Value for the Location and Size"
Staff were all professional and courteous. The hotel and our room were extremely clean. One of the elevators was out of operation when we arrive to elevator operation was slow upon arrival. I believe it was in full operation a few hours later. The room was tiny along with the bathroom, but I suppose that partly justified the lower price considering […] the rest of NYC hotels. There was no closet just an armoire which didn't help the space layout. It worked for one night considering we didn't spend much time there except to change and sleep. If my trip had been longer I would have probably tried to see if there was a larger room, or checked out another hotel. For a one or two night stay when you are spending more of your time out and about in the city it works and the location is convenient with access to Subway and cabs. Read moreGenuine Hotels.com guest review
"Christmas in NYC so very good location"
The location was very convenient for what we wanted (Macy's, Times Sq, and Rockefeller Plaza). The bar & restaurant was very good. Food was good and not expensive. The only problem was the room was small with only one chair. You had to sit on bed but since we were out most of the day & night it wasn't that big of a deal for us. If you spend time in […] room, this would a problem. I would stay their again. Read moreGenuine Hotels.com guest review
I stayed one night and checked in very late at night to this hotel due to a concert that went way past the finish time. The check in was smooth, my boyfriend and I didn't have anything with us. A simple call to concierge and they brought up our requested items within 10 minutes which we were very satisfied with. The hotel looked like it had been recently […] upgraded and it's good for a short stay. Personally I prefer to stay in a more upscale type hotel but this one did the job for one night at a reasonable rate, we stayed on a Mon night for $139 total. Rooms were a standard size for manhattan but weren't especially big. Shower had good water pressure and bed was comfortable. Only complaint would be that the pillows are not normal size, they are half the size of standard pillows. Overall stay here if you want good location and a place to stay that is just enough to be comfortable in. Read moreGenuine Hotels.com guest review
"Wifi non existant"
The hotel wasn't bad at all. It was very convenient for the stay but the wifi was my biggest complaint. No service at all in the room. Had 2 bars for wifi just didn't work. I called and asked for them to reset but it still didn't work. Recommend Wifi boosters on each floor.Genuine Hotels.com guest review
To a person, the staff was incredibly friendly. Such a pleasant group.Genuine Expedia guest review
The room was very clean and the staff were all very friendly and helpful.Genuine Hotels.com guest review
"VERY SMALL ROOMS, Terrible CUSTOMER SERVICE!"
The hotel was clean, but the rooms were VERY small.Bathrroms are terribly small. staff here was bad as well. I stayed at this hotel to attend the Wendy Williams which was less than a 5 minute walk away. The staff here told me that I could only get an extended check out if I has a member and that they would charge me $100 even if I checked out at 12:15 […] pm. So I had to check out the hotel at 7 am to prevent that charge and get dressed in the PUBLIC bathroom downstairs to change my clothes after the show. They also took a week and a half to put the $50 deposit back on my credit card. DO NOT STAY HERE UNLESS IT IS LAST RESORT! Read moreGenuine Hotels.com guest review
"nice clean hotel in the centre of Manhattan"
We needed somewhere to stay that was affordable for a weekend in New York but accessible to the main sights. This suited our budget and requirements perfectly. Shower was powerful and hot. Bed was comfortable and the flat screen had good cable selection. The room itself was very clean. The room service burger was good as well. We even found an excellent, […] authentic Greek restaurant (my wife is greek and it got the seal of approval which is not easy!) just round the corner that served great food that was not at all expensive by friendly waiters. Read moreGenuine Expedia guest review
"Very good location. Close to everything"
Resturant was excellent.Rooms are a little small for a family but overall I will stay here againGenuine Expedia guest review
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