"Poor nights sleep"
I made a last minute booking due to a meeting being scheduled for the next day within the Hamilton area. I travelled from Edinburgh after a very long 13 hour work day. I was assigned a disabled access room so was disappointed this meant I would have to shower on the cold, somewhat unkept tiled floor but as it was last minute and I was exhausted I accepted […] it for what it was and got on with it. The room was very basic and had a distinctly strong damp/dusty smell to it like it hadn't been used in a long time. The thing I was most disappointed about was my room overlooked the main route to and from Hamilton directly beside a major roundabout. The noise was constant from cars, music from the cars and motorcycles zooming past this was all through the night as you can imagine there was lorries etc travelling this route constantly. I had a very interrupted sleep and was absolutely exhausted the next morning which didn't bode well with myself as I had another long day ahead. To top it off the bed wasn't great so along with the tiredness I suffered some back pain the next day. When checking out I wasn't offered an invoice merely told I didn't owe anything so I was free to leave! Not a great ending to a not so good experience. Read moreGenuine Hotels.com guest review
"Convenient but staff need to be more attentive"
Friendliness and helpfulness of the staff on arrival made me feel welcome and my room was perfect for me. I don't normally use this hotel chain so was somewhat surprised at the open plan space for clothes. Maybe I just don't like my underwear on display on a shelf (there's nothing wrong with my underwear of course). My room was at the end of a corridor […] and as such did not have the disruption my daughter had down another corridor - other guests being inconsiderate at 01.30 in the morning and hacking (yes, really!) outside her door at 06.30. I had read other reviews saying that the street noise was annoying but I had the window open and was close to the roundabout and slept very well. The breakfast area was undermanned while I was there 3 overnights with the same poor girl struggling to help so many people. She then had to check me out the morning I left because the reception staff had disappeared for over 5 minutes. I'd stay at this hotel again due to the convenience of the location but it let itself down in my eyes by leaving the reception area unmanned in a morning when people want to check out. Read moreGenuine Hotels.com guest review
"Disappointed in Hamilton!"
The room condition was fine but the double bed & sofa bed were both really uncomfortable! Breakfast experience was a disgrace - no cutlery available, tables left uncleared, food trays etc were left empty, 2 broken coffee machines and only one waiter who was completely stressed out! We were very disappointed!Genuine Expedia guest review
"Great value poor parking"
Great value for the money. The hotel suited our needs well. The parking on the other hand was less desireable. We had no place to drop off luggage near the entrance and had to park directly adjacent to the hotel in an parking lot 2 grades below the hotel entrance.Genuine Hotels.com guest review
"Does what it says on the tin"
Ideal for a one night stay before a family gathering. Rooms are prefectly satisfactory and the hotel is what you would expect from a 3* town centre hotel. Although it doesn't have its own car park it has adequate arrangements with the shopping centre next to it.Genuine Hotels.com guest review
"a good nights sleep"
rooms are spacious but furniture is sparse. Only one chair alright for a couple of nights no wardrobe or drawers to put things away for a longer stay except a hanging rail and a few shelves. Bed was very comfortable Would stay again if in the area breakfast was OK but not great hotel staff very helpful!!!Genuine Expedia guest review
"comfy beds and good rooms"
the only thing wrong was there was no air-con in the rooms and we manage to get there on the hottest days Scotland have had in years.Genuine Hotels.com guest review
"Great hotel but no Air Con"
The hotel was excellent as were the staff. However, the weather was stifling and the rooms don't have AirCon. As a result, I had to have the window open (not that it opens very much) and the noise was dreadful and kept me awake all night as did the heat.Genuine Hotels.com guest review
"Good value, clean hotel, good service, but noisy."
We had a pleasant one night stay in this hotel, which was clean and well maintained. The only downsides really were the noisy area, and the shared car park from the adjoining retail park. The busy car park made it hard to get our luggage and pushchair to the hotel, although it would have been fine if we didn't have so much to carry. The noisy roundabout […] next to the hotel made it hard to open the window, which was needed due to the lack of air conditioning in the room and a hot night. But aside from the noise and the busy car park, we had a pleasant stay, good breakfast, and excellent service from the staff. Read moreGenuine Expedia guest review
"Close to transport an stores, slightly overpriced"
Although housekeeping forgot to come to our room the first day of our stay, the staff was very helpful and accommodating. We were unhappy to learn that wifi was only available in the lobby, as when we booked it on Expedia it said there was free wifi without any stipulations and we were unwilling to pay for Internet service in our rooms. The location […] is great with easy access to stores and transport. Overall we thought it was overpriced but a decent place to stay. Read moreGenuine Expedia guest review
"OK could be better"
Very disappointed with breakfast especially when they know its a very busy weekend with lots of rowers in town. Appeared for breakfast at 7.30 to no croissants, no peppermint tea, no fresh fruit and no baconGenuine Expedia guest review
Perfect for a stopover visiting family in the local area. Very well presented. Staff were friendly and helpful.Genuine Hotels.com guest review
"Expensive for an Holiday Inn Express"
Hotel OK but expensive for an H.Inn Express. Parking a little difficult on arrival as you need to park in the public shoppers car park next to hotel but at least its free once registered in hotel.Genuine Hotels.com guest review
rooms very clean, suitable for one night stays, but rooms very hot. breakfast lovely, location greatGenuine Hotels.com guest review
"Holiday Inn Hamilton"
Hotel well located and convenient. However having to complain to manager about noisy guests slamming doors and being a pain at 01-40 I could have done without. Breakfast area not clean, shared table with antsGenuine Hotels.com guest review
Enjoyed my stay at this Hotel it is very close to all local amenities, this hotel is very close to the M74 motor with easy access, there are lots of restaurants within 5 minutes walking distance you name its in the area good location with friendly staff a class above other hotels in the area.Genuine Hotels.com guest review
"Ideal for shopping and transport links"
Overall the 2 night stay was good but just disappointed as to the lack of storage space in the room. As we had a wedding to attend and it was nigh on impossible to hang the outfits up in preparation for the event. But I must say we really enjoyed the breakfast excellent choice of varied items to choose from.Genuine Hotels.com guest review
"Such a comfortable place to stay."
Your stay at the hotel was very nice, the staff were so friendly. The accommodation was comfortable and a great breakfast. Will definately return to his hotel on our next visit to Hamilton.Genuine Hotels.com guest review
"Everything you need"
Everything you need for an overnight stay. Bed was a bit soft but that be just my preference??Genuine Expedia guest review
Good location, beside the shopping center and close to pubs and restaurants.Genuine Hotels.com guest review
"Nice but noisy!"
Very good location but road noise from the nearby roundabout was constant , ALL NIGHT, I'm not a light sleeper but this was beyond a joke!!!Genuine Expedia guest review
"Great location for visiting family"
We stayed here for three nights whilst visiting friends and family and attending a wedding party. Was perfect for us as ideally located close to Motherwell and easy to get to Glasgow. Adjacent to retail park complex with shops and eateries and even a cinema. Staff were very friendly and helpful at all times. Breakfast was great. Room was spacious, quiet […] and very clean. Can't fault it really and would definitely stay there again. Read moreGenuine Hotels.com guest review
Used this hotel for 1 overnight before a family event. Great value, rooms were spacious and very clean and comfortable. Breakfast was incuded and food was fresh, hot and plentiful.I would not hesitate to recommend this hotel to others.Genuine Hotels.com guest review
"Helpful staff and good location"
The standard of the hotel rooms and facilities was very good. I stayed here for work and it was handy to have the shops and restaurants so close by. My only complaint was that the hotel restaurant is closed over weekends and that there was not room service available. I'm sure this would have been noted in the description of facilities, but I hadn't […] seen it. Read moreGenuine Hotels.com guest review
We commuted from here to Edinburgh and Glasgow easily. Parking is a pain. You have to use the supermarket carpark. Cheap enough. Good value.Genuine Hotels.com guest review
"A great stay."
Overall I have nothing bad to say about this hotel. We were in a family room. Beds were comfortable and all very clean. Staff were pleasant and helpful and the complimentary breakfast was great with a fab selection. Ideal place to stay for shopping in Hamilton and the surrounding areas. We will definitely be using Holiday Inn Express again!Genuine Hotels.com guest review
"Great hotel, excellent location"
The hotel is located adjacent to a retail park with free parking available. It is a no-nonsense business hotel, very clean and modern with excellent links to the motorway network. The room was very clean and had everything that we required. Breakfast was included in the rate, although this was a self service meal with little hot food choice. Having […] said that, it was fine for us. Read moreGenuine Hotels.com guest review
thought the hotel was nice , staff very friendly, will return againGenuine Hotels.com guest review
Ideal location for us at a family wedding. Clean tidy and staff very helpfulGenuine Expedia guest review
the hotel was clean and tidy, good value for your money. The only issue was a night club on the next block was very noise until closing time at 3am.Genuine Hotels.com guest review
"As said on the tin"
Close to where we wanted to be. McD's, Edinburgh Zoo and on the road to Blackpool.Carpark handy. Room clean and tidied every day. Could have done with extra pillows. Staff polite and helpfull. Breakfast a little poor, no bacon. All in all very happy with our stay.Genuine Hotels.com guest review
"Great service and value for money"
Best service I have had from a hotel...ever! Child friendly, comfortable and good value for money.Genuine Hotels.com guest review
"Very comfortable stay"
Absolutely no complaints. The two ladies at reception really tried to make us all as welcome as possible.Genuine Expedia guest review
i enjoyed my stay at this hotel only thing was that there was a hen night arrived and surounded our room however i went to reception and they moved us to a quieter room great service thanksGenuine Hotels.com guest review
"Really practical hotel choice"
We picked this hotel because it was close to our planned family days out so it was ideal for that reason. The hotel is clean, modern, friendly - all you would like in a hotel so top marks for that. However, we went during a warm spell (not very hot but hotter than usual). Because there was four of us in a family room the heat became stifling. We couldnt […] open the window because we were right on the corner practically next to main road so we would have appreciated air conditioning. Apart from that this hotel was ideal for us all. Read moreGenuine Hotels.com guest review
"good for overnight stay"
very clean and comfortable bedrooms, breakfast completely self service.hotel convenient but impersonalGenuine Hotels.com guest review
very helpful and efficient staff as we are slightly disabled the lifts were very handy this is our second stay at the hotel and it will not be our last your hotelsGenuine Expedia guest review
"Clean, nice, budget hotel"
Hotel is very modern and clean. Is very convenient located just off the motorway. Parking is free next to the hotel. Breakfast was alright but limited choice of cooked items. Good value for money.Genuine Hotels.com guest review
I found the staff were extremely welcoming. The check in and out couldn't have been any easier. The room was well kept and clean. We had an excellent stay and would highly recommend it to family and friends.Genuine Expedia guest review
"Very pleasant and affordable"
Good location. Very comfortable and pleasant stay at a very reasonable rate. More than adequate if you just want somewhere to get your head down for the night.Genuine Expedia guest review
Response by Holiday Inn Express, Hamilton Thank you for the review of our hotel and the favourable comments which you have posted - it beautifully sums up what we are trying to provide for our guests! Hope to see you soon!
"OK, but I feel I could have chosen better"
Parking is in a retail park next to the hotel - make sure you rgeister your car to avoid parking fines. Room was comfortable and clean. Breakfast (included in the room price) was basic. Busy main road outside the hotel - didn't bother me but may disturb others. There's a couple of eating options on the retail park (Frankie & Benny's and Chiquito's) […] if you don't fancy the hotel restuarant. Read moreGenuine Expedia guest review
Response by Holiday Inn Express, Hamilton Thank you for taking the time to leave a review on your recent stay with us. Naturally, whilst I was happy to read that you found the hotel comfortable and clean, with a location just off junction 6 of the M74, and free parking, I was frustrated that we didn't seem to click for you and left you feeling that you could have selected a better option for your stay. I am always open to receiving suggestions from all our guests about how we can improve our service and product, Regards
Top hotel very clean and close to every thing would highly recommend itGenuine Hotels.com guest review
Top hotel very clean and close to every thing would highly recommend itGenuine Hotels.com guest review
Hôtel utilisé 2 fois durant notre séjour, dont une fois en réservant au dernier moment. Idéalement situé près de l'autoroute M74, menant vers le Nord ou le Sud de l'Ecosse, un rapport qualité prix exceptionnel avec petit déjeuner compris. Accueil, propreté, qualité, confort, tout est présent. A conseiller fortement.Genuine Hotels.com guest review
Hotel and room is very nice, but the breakfast is awefull. I am pretty sure everything came out of plastic or a can.Genuine Hotels.com guest review
レンタカーを借り出す際のトラブルで到着が深夜1時頃となりましたが、チェックインの際の対応が親切でほっとしました。設備は新しく、清潔です。また、大人二人子供二人の利用で、料金は大人二人分。追加の朝食代も不要で経済的です。事前にグーグルで調べたときに駐車場がどこなのかわかりませんでしたが、隣のショッピングセンターの駐車場をホテルでナンバーを登録してから利用するというものでした。ラナーク方面に行く方には便利なホテルだと思います。Genuine Hotels.com guest review
"모든 면에서 깨끗하고 편리한 호텔..."
새롭게 단장한 깔끔한 호텔이라 쾌적함. 주차도 바로 옆의 쇼핑센타 주차장을 이용할 수 있어 매우 편리함. 단지, 아침식사가 좀더 성의 있고 풍성했으면 좋겠슴. 지나치게 간단하고 소박함!Genuine Hotels.com guest review
"Bra hotell . God frokost"
Wifi er gratis i resepsjonsområdet. Fungerte bra. Hotellet er enkelt men har bra standard. Gratis parkering og kort vei til shopping.Genuine Hotels.com guest review
es nuevo bien situado a la salida de la autovia en un complejo de ocio y compras a una hora de edimburgoGenuine Expedia guest review
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