Holiday Inn Louisville Airport - Fair/Expo - Louisville

The staff wasn't terribly attentive (especially in the restaurant/bar) but otherwise the hotel was very clean and comfortable. We had a very pleasant stay.

Genuine Hotels.com guest review

We had alot of kids on our floor that were kind of loud, alot of door slamming and yelling in hallways. Breakfast was good but with only one person working it was slow service.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed with our toddler. The beds were comfortable the temperature of the pool was great. It was in a good location with respect to the zoo and the Lights Under Louisville location. The young man (in the evening) and the young lady (in the morning) were very polite and efficient at the front desk. The internet connection worked well. The sample shampoo, […] conditioner and lotion were from Bath and Bodyworks, which was a nice treat for me (the mom)! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We were very impressed with hotel staff and the facility. We found the room to be very comfortable and would stay there again and recommend it to others.

Genuine Hotels.com guest review

Clean convenient stop; modern clean rooms.

Genuine Hotels.com guest review

As a business traveler I stay in many hotels each year so keep in mind that I can be slightly picky when it comes to the small things. If you are staying only one or two nights, these may not bother you as much as someone who will stay a whole week. The Holiday Inn Louisville Airport is clean and comfortable. My room was nice and clean but the bathroom […] door bothered me as it will not stay open on its own and I had to put a trash can it front of it to keep it open. How else is the steam to clear out? I didn't notice the airplane noise until the last night when FedEx and UPS planes were landing around midnight. Not the hotel's issue, just a location one. I did not have any issues until it came to certain services. If you are a coffee drinker then the small things matter to you like not great coffee in the morning. I also asked for a cup in the evening and waited 20 minutes at the bar to simply give up and go back to my room. There is a Starbucks within a couple of miles so I would recommend that if you are driving you just go that route unless you are ok with Maxwell House in the room. The staff was nice enough, but really shouldn't someone be able to get a cup of coffee when they want it? I know that seems like a little thing until you are staying a week. Next year for my trade show I will probably spend a little more and stay at a hotel with slightly better service. Read more

Genuine Hotels.com guest review

Although the hotel is clean and kept well. The service is so bad that I have to say something. First the wait staff in the restaurant knows little to nothing about customer service. they do not look clean as a staff and I question hair style bring down in one of the male staffs face? I purchased 2 breakfast in advance and only got one since the second […] morning they had cook issues and I had to leave for the airport ( I would like a refund). The other issue is that I had returned a rental car after my first day at this hotel since they had an airport shuttle I could use the next morning to take me to catch my flight. I asked at the front desk what I should do to get the shuttle to pick me up after dropping the car, the front desk agent said just call and they will come get me. I did so and the phone rang 20+ times when someone picked up and I asked to be picked up, they said 10 minutes and wait at the Hotel pick up area. I waited for 30+ minutes at the curb calling a second time to NOBODY picking up the phone and ended up taking a competitors van to the hotel. It was a nice act by that driver since it was windy and cold standing outside for over 40 minutes when my hotel was a mile from the airport!! I will not stay at this hotel again! Read more

Genuine Hotels.com guest review

Very nice stay but i think hotel sbould take customer license plate of vechi cle. Left lights on (stupid on my part) and locale police told front desk but no way of telling who's truck it was. Tbat was the only thing. Stay was excellent

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff was friendly and helpful, going out of their way to make my stay more pleasant. The maintanence man took me to the store to buy a disposible camera when I told him I'd forgotten mine for this trip.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything went really well. I enjoyed the hotel. It was very clean and easy to get to. Very comfortable beds since that is mostly what I used the room for was to sleep.

Genuine Expedia guest review

Arrived at 10:30pm exhausted w/ a 3 yr old. Teenagers sitting in the breezeway upstairs, so I asked could they try to put me in a quiet room. They tried, but unfortunately, teenagers hungout right outside my door talking w/ the doors open. Worst insulated doors ever. I asked them nicely if they would close their doors-they obliged but we heard the doors […] open&close all night long-they closeloudly.I got no sleep & my son didn't get much either. We had no hot water,towel rack broken,rm was about 50 degrees when we walked in &my son turned the heat on playing w/ the knobs &it smelled SO bad of burnt hair (& window doesn't open ofcourse) that I had to fan the door for awhile. I shared all of this w/ the friendly front desk.Bathroom facesthe bed w/ a pocket door so that when you turn the light on it blinds the person in bed. Pool is NOT an indoor pool (just says pool on website thought it was indoors wanted to swim before got back incar) & was closed.We were getting a cold front &it was cold anyway. Not convenient,off the beaten path,neighborhood was questionable. The good thing...thebrkfst yogurt and the bed! Yes that's right! My son is gluten free &yes I'm also one of those mothers that tries not to put junk in my kid like artificial sweetners, neurotoxin MSG or High Fructose corn syrup if I can help it. They had greek yogurt in big containers &multiple flavors AND hard boiled eggs. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had a problem with the breakfast included portion of our stay. At holiday inn; only $20 per room is included. We were not told this and were lead to believe that breakfast was completely included through your website. If only a portion will be covered, there should be a disclosure before paying for the room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

First & foremost, we loved our stay here! The hotel's proximity to what we were in town for (Churchill is less than a 5 min drive & the zoo's about 12 min away) made traveling with our 4 month & 2 1/2 yr olds all the easier. The room was very nice...would recommend a handful of clothes pins to use on the curtains to keep the light out if you want to […] sleep in, as the blackout curtains do not strectch across otherwise. Loved the fridge & microwave and the room was always clean & well-stocked with plenty of towels and soaps. My husband & I agree that the beds were the most comfortable we've slept on in a hotel in a long time...lots of pillows were a plus too! Pool was nice, the restaraunt downstairs was tasty and the hotel staff was quite friendly. We plan on staying here again on all future trips to Louisville!! *My husband being from Ireland, we found a WONDERFUL Irish pub/restaraunt about 12 min from the hotel....the Irish Rover has delicious fish & chips and cold pints of Cider and Guinness straight from across the pond......well worth the drive!* Read more

Genuine Expedia guest review

the hotel staff was very nice and helpful. we were in louisville visiting the campus and it was perfect. we could see papa john's stadium from our hotel room window. the hotel was also located in a spot that was easy to find and it was easy to get to malls and places to eat. i would recomend this hotel to anyone.

Genuine Expedia guest review

pros: nice and clean, property well-maintained, staff very helpful, free business center to use, <5 minutes to the airport, many fast food options within walking distance, including arby's and burger king; cons: <5 minutes to the airport, so you will hear airplanes in the middle of the night (but i'm sure it's the same with all of the other airport […] hotels), wifi signal was very weak in my particular room Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent Hotel. My wife and I along with our 11 month old daughter enjoyed our stay and will stay here again when we return to Louisville.

Genuine Expedia guest review

This hotel is excellent. Very nice and clean. Large room. Staff was friendly and helpful. Great location in Louisville. Great view of Louisville football stadium from hotel. Minutes to other UL sports venues and Churchhill downs. If we visit Louisville again, this will be our hotel of choice.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel sets behind another and there is not a sign on the main street. Parking is a nightmare with a full size pickup truck; if you have a trailer expect problems even if the parking lot is near empty. No swing space or turn aounds. Lot is marked in many places "Park at your own risk." Great place to be for the expo center as the West gate is nearby […] . Read more

Genuine Hotels.com guest review

It was a great place to stay, very affordable. Comfy beds.

Genuine Expedia guest review

Great hotel in all aspects. Rooms, bar, and food service were wonderful. Stayed there when it first opened and still like the first visit we had.

Genuine Hotels.com guest review

The front desk people were friendly and helpful. The hotel was clean and located close to everything we needed.

Genuine Expedia guest review

selected for an overnight stay on our way to memphis tn. Everything was excellent. Easy on to expressway and access to downtown.

Genuine Hotels.com guest review

The hotel is about 3 years young & looks & feels brand new. I was completely impressed. I have nothing to say about the hotel. The only suggestion I have is that the shuttle van should have a step stool for an easier boarding & deboarding. I have a recent knee replacement & getting in & out of the van was quite difficult.

Genuine Hotels.com guest review

With the exception of a few airplanes coming in and out, the hotel itself was remarkably quiet. Very clean, no complaints except that there aren't many places nearby to eat, etc. I was in Louisville for a doctor's appointment and I could see that had I been attending a University of Louisville event, this would be a great location.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is in an industrial looking area but very close to U of Louisville Stadium & Churchill Downs. The closest restaurants are sports type places, for the area's best dining such as Jack Fry's you need to cab it. We were locked out of our room our 2d to last night (electronic lock malfunctioned) & the desk staff was totally unable to deal with […] it. The maintenance person didn't respond to their calls & they were unwilling or unable to pull the trigger on calling a locksmith bed finally called one ourselves but by the time the door was opened the hotel had put us in another room w/just the clothes on our backs. A comedy of errors ensued with theirawaking us hours later telling us we had to go back to our original room or all our stuff would sit in an unlocked room all night. The next morning we had to take the initiative to move again into a room that locked. The general manager never showed his face to us. Overall we were flabbergasted that a property in a national hotel chain would be run this way. Read more

Genuine Expedia guest review

We were very happy with this hotel and would definitely stay again. The rooms were clean and the hotel was well kept. We might pass on the breakfast buffet... and there wasn't much else around.

Genuine Expedia guest review

My mom chose this hotel for me as I was driving to LA to meet my boyfriend who was coming home from Iraq. The night clerk was not pleasant and not representative of the hotel chain. Overall my short stay was nice, very comfortable and quiet and I was on the road early the next morning having spent no more than 8 hours in the facility.

Genuine Hotels.com guest review

Was in town to watch my Herd beat the Cards! Very nice hotel, clean and updated.

Genuine Hotels.com guest review

Brand new hotel. Clean and comfortable rooms. No complaints.

Genuine Expedia guest review

Very nice hotel and room. Didn't have any shampoo or soap when we went to take a shower. But as soon as I called the front desk they brought some up. Honest mistake. I will stay again.

Genuine Expedia guest review

Hotel is very nice and definitely not what you would expect from a Holiday Inn. If you are attending a Univ of Louisville game this is the ideal location. Definitely would stay there again.

Genuine Hotels.com guest review

very clean. good location. would return

Genuine Expedia guest review

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Genuine Hotels.com guest review

i have recently stayed at some holiday inn's and have been very impressed by their transformation. the hotel was brand new, clean and the room was as comfortable as any 4 or 5 star hotel. i would highly recommend staying at this hotel. it is very convenient to the highway and downtown. if i ever pass through louisville again, i would definitely stay […] here again. Read more

Genuine Hotels.com guest review

This hotel has the "WOW" factor! We had to call for directions to the hotel because I didn't have them on me. And the man at the desk was so very helpful and friendly with helping us get there. The hotel and especially the room was clean and well kept. The only complaint I have is that the bed was too hard. We wanted to get pizza so we called the front […] desk and they recomended a great place and brought the menu and coupons right to our room! They also gave us a discount on tickets to the zoo!!! Right there at the desk they can purchase and print out the tickets at a discounted price for you! The people at the desk were very helpful and very friendly! And I have never stayed at a hotel this clean in my life!!!! SOOO CLEAN!!! Read more

Genuine Expedia guest review

This hotel was extremely nice!! The room was so comfortable that we didn't want to leave. Breakfast was great and reasonably priced. Less than a 5 minute drive from the airport. Occasionally you can hear planes coming in for a landing but it didn't bother us. We will definitely be staying there again!

Genuine Hotels.com guest review