"Eh, not what we thought"
We rolled in at almost midnight with three kids in tow. We just wanted our showers and to hit the bed. The room was stuffy/hot and the air would barely blow. The water had that feeling of being not sure if you've gotten all the soap off of you or not. Too much furniture for such a little room. No bedding in the room for the sofa bed. Toilet was dirty […] with side water stains. Water pressure in the shower was poor. Breakfast was ok. The staff was kind. Just looked like it needed some TLC and some deep cleaning in places. Probably wouldn't bother staying there again. Read moreGenuine Hotels.com guest review
"super customer service"
The desk clerk recommended an excellent local Mexican restaurant. We had trouble with our room key not working. The desk clerk came to the room to see if she could be of assistance. She let us into the room with her key, then contacted the maintenance man who responded immediately and handled the issue. Even the desk clerk who had to check us out […] at 4:30 in the morning was pleasant. Read moreGenuine Expedia guest review
"Would definitely stay again"
I had a bad experience with a discount chain in Alexandria and decided to spend a little more money to try to get something more comfortable. The Comfort Suites was definitely the right choice. For the money, the suite was huge and very comfortable, had a great bed and was very nice and clean overall. My only complaints (and small ones at that) were […] the distance to where I needed to be (hotel was five or so miles north of town) and the wi-fi internet was sort of spotty. Those two things I can overlook and I would definitely stay at the Comfort Suites again. Read moreGenuine Hotels.com guest review
great hotel, clean, friendly staff, nice roomGenuine Hotels.com guest review
Excellent, we loved itGenuine Hotels.com guest review
"One night stay; not bad."
Quiet stay on a week night. Front desk wouldn't provide full set of linens for pullout bed; Not good travelling with kids. Bathtub and shower curtain should have been cleaner.Genuine Expedia guest review
Not bad. Good night sleep. The room was very clean.Genuine Hotels.com guest review
"Can we do it with the lights on...."
I only stayed a few hours, and I never slept. AW NAW!Genuine Hotels.com guest review
Bed was very comfortable and were able to enjoy a good nights sleep.Genuine Hotels.com guest review
"Great holiday get-away. Plan to do it again soon"
Clean hotel. Friendly & helpful staff. The hot breakfast made our day. I must give Phyllis, at the front desk a big thanks for helping me with the wi-fi connection. Also, I found the breakfast area attendant, Vera, a pleasant, accommodating individual. In all, the personnel were friendly & professional.Genuine Expedia guest review
"Friendly and accommodating staff."
Front desk representative, Phyllis, was very welcoming and pleasant during our stay. She worked to ensure we had a ground floor room since we had little ones with us. Although the first floor flooring was being renovated, we managed through it and had a wonderful stay.Genuine Hotels.com guest review
"Very nice hotel, no complaints.."
Great place to stay. Very clean, comfortable. Staff was very friendly and helpful. Hotel breakfast was very good as well. I would stay here again.Genuine Expedia guest review
My wife returned from trip to Montana on a late night flight and we needed a place to stay. Your establishment provided an excellent place to stay. It is close to airport, clean and, despite being between two major roadways, was very quite.Genuine Hotels.com guest review
The staff was friendly, the water pressure was so low! Worst I've ever experienced....Genuine Hotels.com guest review
"Very nice hotel"
Very nice hotel. Very clean. Would stay there again.Genuine Hotels.com guest review
"Great hotel and great location"
We were hiking for the weekend at Kisatchie Forest in Gorum. This hotel at exit 90 is the closest to the forest at exit 119. The hotel was an excellent choice. Our room was large and clean. The breakfast in the morning was more than adequate. We will definitely stay here again. This exit also has a Cracker Barrel restaurant.Genuine Expedia guest review
our stay at this hotel, was unplanned. We had a flat on our drive home,so we decided to spend the night and have the tire fixed in the morning before we continued home. The staff went out out of their way to help us find someone to fix the tire. The front desk, not only called the various auto centers, they printed out directions for my husband and […] let us check out late. The staff was very accommodating and very helpful! Read moreGenuine Hotels.com guest review
Really nice but too close to RR tracks. Trains blowing horn at all hours of the night.Genuine Hotels.com guest review
"Nice Hotel, a little far from city center"
I enjoyed my stay; however, there was no great restaurant close by and my meetings where downtown and this meant a 10 minute ride. It did have a good breakfast area and overall I was satisfied.Genuine Hotels.com guest review
"Close to Johnny Downs Sports Arena"
We will stay again if needed in this hotel. Very comfortable,friendly staff and less traffic area. We didn't mind the trains or the planes, the noise wasn't that noticable.Genuine Hotels.com guest review
"One of the better local hotels"
This is a very good travelers hotel. It has good road access. Excellent WIFI and business center and fitness amenities. Complementary breakfast is good with fine selection. One major deficiency: Located about 150 yards from a major freight rail line. Loud train noises at 0500 to 0600 and as late as 2300.Genuine Expedia guest review
Rooms to small for suits. Would have liked to have the bedrooms seperated from the main living area.Genuine Hotels.com guest review
"Details are missed"
The night counter lady was very nice, and extremely helpful. However the maid service in the rooms do the big things well but they miss the little things. The night I checked in a soft drink had previously been spilled on the night stand and was not cleaned up. You could even see the ring around the place the can had been. The coffee table was dirty […] and had a film on part of it. There was a 2 piece desk where the bottom part could pull out and roll around. I went to use this for my table for dinner and noticed it had a thick layer of dust on the part underneath the top piece of the desk. This wouldn't have been terrible, except there was also food crumbs of different kinds all over this desk top. I pointed it out the the maid the next day and the night stand was have attempted to be clean (no more ring but still very sticky) and the desk wasn't even touched. The TV was also of poor reception with static showing through the picture on all channels. Also for a seperate liing room and bedroom the one 30" TV on the wall half way through the two rooms was quite odd. No matter whether you were on the couch, in the chair, on on the bed, you cou never look directly at the tv. It was always at an angle. And very small proportion wise. Read moreGenuine Hotels.com guest review
"Good one-night stay"
Hotel is nice, quite new. There is a train that comes by at regular intervals, including early morning. Breakfast was not all that good, the eggs in particular were quite awful. Not a great selection. Front desk was polite and efficient, and allowed me a late check-out without any difficulty. Cleaning crew was polite and considerate of my late check-out. […] Very handy on-off location relative to I-49, although a bit far from the main business area of Alex. Read moreGenuine Hotels.com guest review
First time staying at a Comfort Suites. Found it due to convention in town with limit rooms available at my regular hotel. I found this hotel to be top notch. What impressed me most was when my friend left a garment hanging in the room, the maid service came running to the parking lot to find us. It was have really been a lost.Genuine Hotels.com guest review
"Great little hotel."
Nice well-appointed room. Clean and attractive. Good amenities for the price.Genuine Expedia guest review
"Close to interstate, but not near downtown"
Nice facility, well maintained, relatively new. A ways out of town but close to England Air Park.Genuine Hotels.com guest review
Spot paint room 217 . I was there for a funral . I enjoy Comfort Inn Hotels. Thank youGenuine Hotels.com guest review
"Great stop on long trip"
Traveling with my family from Dallas to Destin, FL. This hotel was perfect for our family of 5 after a long drive. Easy to find. Right off the Interstate. Large suite. Comfortable room. Excellent breakfast. Clean rooms with courteous service. Stayed a total of 12 hours or less. Cannot comment on surrounding area.Genuine Hotels.com guest review
clean, quiet (except for RR which I didn't notice but my partner did), friendly, fresh, convenient to highway, nice walking road nearbyGenuine Expedia guest review
"We'll be back!"
This hotel was very clean and quiet and our room was huge! My sister was a 3 year employee of Choice Hotels, and we have stayed in many of their facilities. But-she is no longer an employee so we chose to stay even at a Choice Hotel because of the wonderful smoke free enviornment and great services! We will be back for another stay!Genuine Hotels.com guest review
A good break for a long driveGenuine Hotels.com guest review
Nice room. Friendly staff. Ok free breakfast. Good choice. Good deal.Genuine Hotels.com guest review
"LOCATED NO WHERE I WOULD LIKE TO BE"
Well,first off-the employees enjoyed the complimentary breakfast more than we did. They made themselves known,rattling newspaper,walking around the room,finally sitting at a table to eat.Then he proceeded to make enough noise for attention so that we could see him sitting in a chair as he was opening the window blinds. He then sat a while , looking […] out of the window as if contemplating his big busy day. With a loud sigh and a middle noise groan,he let all of us know,well it is time to go to work. As for the food.The biscuits were hard as rocks,the fruit was unedible, and the lady was rude. Then our hotel was so off of the beaten course that even with our GPS,we found it by accident,as we were getting gas at a local Shell station. When we arrived our room was nasty. We had to wipe off every surface from spilled dry substance to smudges on the desk chair. I left a note and the lady the next day, cleaned our room wonderfully. She did not work our room the day before,but she still apologized. I left her a kind note thanking her for cleaning our room so well. She was very kind. Will we stay here again. Probably not. You spend millions of dollars on advertizing to get us to stay at your hotels and then you lose us by things listed here. I do not get it! Read moreGenuine Hotels.com guest review
"Great facility, great room and reasonable price."
This is a very new facility with very nice rooms. We made last minute reservations after having to reroute our trip. Turned out it was the nicest hotel we stayed at all week even though it was not the most expensive.Genuine Expedia guest review
Enjoyed the clean comfy bed so much, didn't want to get out of bed the next morning and leave!Genuine Hotels.com guest review
"Above and beyond in service!"
We stayed at this hotel for one night on our way from New Orleans to Dallas. It is conveniently located just off the highway. The front desk, housekeeping staff, and manager went above and beyond in helping us when we forgot our daughter's expensive refrigerated medicine in the room's fridge. They got it for us out of the room, kept it refrigerated […] for us until the mail came, and then mailed it to us overnight with fresh cold packs so that it would not be compromised. THANK YOU, COMFORT SUITES!!! (The bed was very comfortable as well!!!) Read moreGenuine Hotels.com guest review
"Great hotel, boring location"
The hotel and staff was wonderful. The only problem was there was only fast food within the general vicinity of the property. I had to 10-15 minutes into town to get a meal, which is not that long, but can be long if you're looking to have a cocktail or two. Other than that, great place to stay.Genuine Hotels.com guest review
"Very nice stay"
First time staying in a Comfort Suite room. We were pleasantly surprised. Of course, this was a relatively new hotel, but still, quite nice!Genuine Expedia guest review
"Can hear everything outside your room"
Horrible. The room was decent. Pillows were not normal size. Toilet was not 100% clean on the outside, bed sheets had black marks/stains in several places. Kids were outside playing in the pool till 12AM and you could hear them the whole time. Bottom line, the actual hotel was OK, the atmosphere of the hotel was terrible unless you have loud kids to […] add to the party. If you want a quiet night, look elsewhere. Read moreGenuine Hotels.com guest review
Convenient location and a nice hotel. The immediate surroundings leave something ro be desired .Genuine Hotels.com guest review
"Great Newly Renovated Hotel"
Location leaves a little to be desired but the hotel is great!!! Great room, service, breakfast, fitness facility, wi-fi, pool, etc.Genuine Hotels.com guest review
"Great for passing through"
Passed through on the way to lower Louisiana. Was a very nice hotel for the purpose. Breakfast was good, staff was courteous.Genuine Expedia guest review
I travel all over the world and this hotel was great. Shower is good, Bed is good, Room is very clean, and the lobby is very, very nice. Will stay again if I am traveling through there....Genuine Expedia guest review
"Very satisfied customer"
Very spacious and comfortable. Yes, front desk forgot my wake up call (it was a back up to my iphone alarm, so no trouble there, but still!). And the nearby passing train caused me to wake up in the middle of the night (it did not wake up my roommate), but evenso, I slept very well and really enjoyed my 2-night stay here. Sweet and efficient front desk; […] Nice complimentary breakfast. Recommend!! Read moreGenuine Hotels.com guest review
Very clean and comfortable, the price was right too. Enjoyed my stay very much, I will continue to book with Comfort Suites in the future.Genuine Expedia guest review
We needed a place for a couple of nights while we were moving our son to Alexandria. This was a great choice. Very clean and comfortable and we will stay here again when we go to visit.Genuine Hotels.com guest review
"Nice place but Hot Tub was filled with bugs"
Very sad that I could not get in hot tub that is why we booked there. It was full of bugs!Genuine Expedia guest review
"lack of staffing/quality"
When we arrived our TV wasn't working properly...a staff person came up pretty quickly & fixed the problem. She also recommended a great restaurant to us (Anchor's) in a town in which one many think there were no good places to eat. On the flip side, I spoke with a staff person who assisted me in opening a door and she said that her hours had been "barely […] 20" for the past 2 weeks and now they were super busy. This was very obvious when later in the evening I called down to the front desk (took 2 phone calls & several rings for someone to actually answer)-to ask for assistance is quieting down a guests children who were running the halls by our room at 10 pm. @ night. The staff said they'd come up to check on it...but this didnt' happen. My husband then, too matters into his own hands, & spoke to the kids in the end, bringing attention to the parents of these kids as well. The breakfast served the next morning was nice...except for the fact that the quantity was lacking-it was obvious that the morning staff hadn't realized or been told that there were at least 3 little league teams in the hotel as well as other family/guests. After finding a staff person-this problem was cleared up. Read moreGenuine Hotels.com guest review
We were extremely impressed with everyone we came in contact with. We stayed on our way to New Orleans and arrived very late. The desk clerk was so friendly and even brought my kids fresh cookies. This hotel receives a "thumbs up" from my family!Genuine Hotels.com guest review
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