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1 room, 2 adults
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Paseo De La Castellana, 259 B, Madrid, Madrid, 28046, Spain, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 357 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    3.9
4.0 / 5Excellent
"Very modern facilities and very good price!!"
The hotel is very modern and relatively near the airport and near de Plaza Castilla, wich is a very good area. Not ok, if you want to walk around.
Genuine Expedia guest review
Other trip Nov 6, 2012
Matias
US
5.0 / 5Outstanding
"Great Hotel"
This hotel earns it's 5 stars.Friendly and helpful staff.Big clean rooms with heated floors in bath room.Heated towel holders.Auto sun shades.hotel close to Metro stop.Highly recommend hotel.
Genuine Hotels.com guest review
1 night family trip Oct 13, 2012
John
US
5.0 / 5Outstanding
"Great hotel for business travellers"
Superb upkeep, hi-tech finishes and good customer service.
Genuine Expedia guest review
Other trip Oct 8, 2012
FaustoMD
US
3.0 / 5Good
"business only"
They tried to make it up to the top but there is a lot of maintenance necessary a lousy bar , no personality it is just a basement, rtes are great but thta is it nothing else to talk about. Except taht people in general were very good I hope this serves other guests
Genuine Expedia guest review
Other trip Oct 2, 2012
Javier
US
5.0 / 5Outstanding
"Spectacular Hotel"
Phenomenal price/value and quick access to interest areas.
Genuine Hotels.com guest review
5 night trip Sep 17, 2012
Tom
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Best service ever"
Me and my wife where on our smallish honeymoon and took the romantic suite, it was excellent everyday we had chocolat strawberries with other different kinds of chocolat, and a bottle of champagne. the room was fully equipped nothing was missing. All in all everything was perfect, FYI: the metro station is just a couple of meters away. the Breakfast was the greatest all you can think of was there.
Genuine Hotels.com guest review
3 night romance trip Aug 20, 2015
insaf
GB
5.0 / 5Outstanding
"Excellent"
Very good Hotel make excellent vacation.
Genuine Hotels.com guest review
4 night family trip Aug 15, 2015
Rami
GB
5.0 / 5Outstanding
"Great hotel and great value"
Great hotel service was spectacular
Genuine Hotels.com guest review
2 night trip with friends Jul 11, 2015
no
IE
5.0 / 5Outstanding
"Very Smart Hotel - great view - perfect location"
Stayed here for a business trip this week - very smart hotel, comfortable and spacious well set up rooms, huge bed, lovely bathrooms. Fabulous view from the breakfast room on the top floor. Very Friendly and efficient staff.. overall a very pleasant stay and would go back again when in the area.
Genuine Expedia guest review
Other trip Mar 18, 2015
Jane
GB
5.0 / 5Outstanding
"Hotel 5*"
The perfect stay ! Everything was great. Excellent hotel with a helpful and classy personnel
Genuine Hotels.com guest review
2 night business trip Feb 25, 2015
Xavier
IE
5.0 / 5Outstanding
"Luxurious and spectacular"
My partner and I were made to feel like royalty in the Junior Suite. I ordered champagne and was provided Strawberries and chocolate as well. Champagne and the jacuzzi was a perfect romantic mix. The staff were perfect ( they spoke better English than me!). Faultless .
Genuine Expedia guest review
Other trip Feb 24, 2015
Disneydave
GB
4.0 / 5Excellent
"Time in Madrid"
Good breakfast and hotel staff was very helpful. The room are well design and the bed is comfortable. 5 minutes walk to the metro station and 20 minutes by metro to the city.
Genuine Hotels.com guest review
3 night romance trip Feb 7, 2015
A Traveler
GB
5.0 / 5Outstanding
"A great Hotel for a business trip"
A great Hotel for a business trip. Very easy to get to and from the Airport, comfortable and clean. The surrounds are fairly quiet with a few new restaurant. If you are seeking a more traditional Spanish experience you will need to take a taxi to a more central area.
Genuine Hotels.com guest review
3 night business trip Jan 13, 2015
A Traveler
GB
1.0 / 5Poor
"Hotel robbed me of one day Madrid."
I could stay at this hotel with a discount so I only paid half, but still I feel I overpaid. The hotel's idea seems to be that it is situated in such a remote, empty and even scary neighborhood that any guest that is tricked into coming there will consume from the very expensive restaurant (a hamburger is 21 euro). The luxury of a 5 star hotel mostly is the spa, but at check in the spa was already fully booked for the next two days. At the same time I barely saw other people, the hotel didnt seem full (looking from outside most windows were also dark around 8 pm). Without being able to use the spa and so far away from anything, makes that I feel the hotel just cost me one day of a citytrip to Madrid. I decided to spend one day in the spa and enjoy luxury. Instead I traveled to a scary neighborhood and ended up watching the small tv (38" I guess).
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Joost
GB
5.0 / 5Outstanding
"nice hotel in quite location,near metro station."
The view from hotel window is beautiful,room looks very modern.Restaurant is nice and food very good.
Genuine Expedia guest review
Other trip Oct 19, 2014
A Traveler
GB
3.0 / 5Good
"Great infrastructure. Service rather 4*"
The staff was kind and helpfull but I found I had to sometimes call back for follow ups. The pillows were modt uncomfortable and I had a neck ache through out my stay. The mattress was very nice. Shower, room and wardrobe were all very nice. I was not happy to have to pay €15 for the spa. My experience with 5* hotels is that it is complimentary. There is an hospital nearby and eventhough I could have gotten used to ambulance sirens, I only had 3nights so it was a bit of a bother. Finally, no turn down service or free bottles of water, unacceptable in a 5*.
Genuine Hotels.com guest review
3 night trip Sep 23, 2014
Mumu
GB
5.0 / 5Outstanding
"Excellent Business Hotel"
This hotel is an incredible hotel for short business stays and business functions, perfect for corporate executives in their visits to Madrid. Located between the business district and airport, traffic is not a large problem. The rooms are very comfortable, clean, modern, and quiet. There are plenty of power points and free wifi. The views are also incredible. The only moderately negative points to the hotel are that the gym equipment needs to be maintained a little, the meals within the lavish restaurant (although incredibly creative and very well prepared) are much too expensive even for European standards, and the spa can only accommodate one client at a time. Otherwise, the hotel is a fantastic hotel and a great value.
Genuine Hotels.com guest review
1 night trip Jul 7, 2014
Heath
IE
5.0 / 5Outstanding
gym could need some update and some equipment was broken
Genuine Hotels.com guest review
3 night trip Jun 8, 2014
A Traveler
IE
5.0 / 5Outstanding
"In Madrid for one night"
From the moment we arrived till we left the stay was excellent, staff, room, breakfast, will definitely go back
Genuine Expedia guest review
Other trip Jun 9, 2014
Neil
GB
5.0 / 5Outstanding
"fantastic hotel"
Loved staying in this hotel the heated bathroom floor was amazing. Nothing like nice comfy warm feet when going for your shower in the morning.
Genuine Hotels.com guest review
1 night business trip May 26, 2014
Nicolas
GB
5.0 / 5Outstanding
"pleasant stay"
Had an enjoyable 3 day stay. Close to the airport, and a short metro ride from city centre. Staff spoke good English and were very pleasant and friendly. Stay included 2 complimentary drinks in the bar. Room was clean and shower has an amazing massage feature. Also had a great view from the 15th floor. The surrounding area is a bit quiet although their is a McDonalds a short walk away.
Genuine Expedia guest review
Other trip May 21, 2014
Harps
GB
5.0 / 5Outstanding
It was a great experience. We had pleasant stay in this hotel. Very friendly and helpful staff. 5 min walk to train station. Spotless clean and soundproof room. View was elegant even from level 15. Only down side was the pressure of cold water. However, I do recommend this hotel and will stay there for sure if I get to visit Madrid again.
Genuine Hotels.com guest review
3 night romance trip Apr 20, 2014
Majid
AU
5.0 / 5Outstanding
"Luxury 5-Star Feel for Less"
We had a wonderful stay at the Eurostars Madrid Tower. The staff treated us like VIP guests, and the room was excellent with all amenities you could ask for. The tower is close to the metro, making the entire city easily accessible and a short taxi from the airport. We had a great experience for our honeymoon and will definitely return.
Genuine Expedia guest review
Other trip Apr 21, 2014
Tino
CA
4.0 / 5Excellent
Because it was my birthday,the reception kindly offered to upgrade me-a nice thing to do.The hotel,room etc was all very nice.The BIG exception was the quality of the internet.It was a free service,but it was useless.Emails could not be received,websites could not be opened.It was very frustrating when trying to plan "excursions" for 2 days.It did not work in rooms and large parts of the reception areas.I would not go back for this reason.I had work emails to keep up with and could not do anything
Genuine Hotels.com guest review
2 night romance trip Mar 13, 2014
Tim
GB
4.0 / 5Excellent
"Very Good Hotel"
Good hotel, very good location with easy access to the City and the Airport. Great resturant on the top floor over looking the City.
Genuine Expedia guest review
Other trip Mar 2, 2014
Marky
GB
5.0 / 5Outstanding
Great value, great standards.
Genuine Hotels.com guest review
2 night business trip Aug 28, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel"
Great Hotel for business and for going to Roxy's (Plaza de la Republica Dominicana) where you will enjoy the best gin and tonics in Madrid.
Genuine Hotels.com guest review
2 night trip Feb 8, 2014
A Traveler
GB
3.0 / 5Good
"Not as clean as advertised."
The hotel is ok, it's modern and large, but two main things disappoint: 1. location, this hotel is so far away from anything you might need. 2. the hotels staff is rude, not all of them but at least half of them. It is not a 5 star hotel as they have been downgraded (officially) to 4 star, yet it is still advertised as 5 star.
Genuine Expedia guest review
Other trip Dec 17, 2013
A Traveler
GB
4.0 / 5Excellent
"Nice Hotel, a little far from the center"
The hotel was good and the staff was very helpful . The breakfast was included with the room , which is a great deal . The beds were a little small
Genuine Expedia guest review
Other trip Oct 10, 2013
A Traveler
GB
5.0 / 5Outstanding
"Fantastic hotel"
The hotel is a real 5 stars. Great for business or leisure. Everyone very kind. The breakfast is served at the 30th floor and the view as the food is amazing. If you want dinner I'd advise a nearby restaurant called La Tagliatella: real Italian pasta.
Genuine Hotels.com guest review
1 night business trip Oct 6, 2013
A Traveler
GB
5.0 / 5Outstanding
"Best hotel experience"
This hotel is in the business district of Madrid, it is a very nice hotel. Extremely helpful, polite, professional and friendly staff. I was impressed by the service. Rooms are very clean and room service is very prompt and very good quality. Highly recommend this.
Genuine Expedia guest review
Other trip Sep 25, 2013
A Traveler
GB
3.0 / 5Good
"ok hotel, between 3-4 star, not realy 5 star"
Stay for 3 nights due to nice review, but really don't feel we have stayed in a five star hotel, rather a 3 or 4 star. Location is close to metro station, but still need about 30' to travel to city. Not a full size bath; shower room is not sealed properly; the whole bathroom floor will cover by water after using shower. Shower gels etc. have been described as gift and quality is poor, so we have to buy for ourselves the next day. And the hotel don't have wine opener....... Not a good choice for travellers like us who want to enjoy local food, explore local culture, and visit museums.....
Genuine Expedia guest review
Other trip Sep 18, 2013
sophie
GB
5.0 / 5Outstanding
Great hotel, just not near any of the tourist attractions. About 5 minutes walk from the subway, and that will get you just about anywhere. Great value for money.
Genuine Hotels.com guest review
1 night business trip Jul 15, 2013
A Traveler
IE
4.0 / 5Excellent
Very comfy beds and nice view, good service, fast room service, overall very nice experience, will come again
Genuine Hotels.com guest review
3 night trip Jun 24, 2013
A Traveler
AS
5.0 / 5Outstanding
"Beautiful Hotel with great views of Madrid"
Although outside of the core of Madrid, (a short walk and train ride to get anywhere)the hotel was stunning, the rooms were beautiful with an incedrible view of Madrid. The food in the restaurant at the top of the hotel was probably one of the best meals we had while in Madrid. Also, the service was fantastic...Highly reccomend this hotel.
Genuine Hotels.com guest review
3 night trip Jun 20, 2013
A Traveler
CA
4.0 / 5Excellent
"Good hotel for Business Travellers"
Great Hotel but not geared to the tourist. Super location for the business traveller but a bit too far out of Madrid for the main tourist attractions. Close to the Metro which is a good way of getting around Madrid.
Genuine Expedia guest review
Other trip Oct 22, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Una estadia insuperable"
Excelente hotel, me gusto mucho lo moderno y sus controles automatizados en la habitacion, el personal de la recepcion muy atento, durante el desayuno la atencion en la mesa fue estupenda. Las habitaciones impecables.
Genuine Hotels.com guest review
4 night family trip Aug 22, 2015
JOMARY M
VE
5.0 / 5Outstanding
"Excellent. Nous y retournons dès que possible !"
Nous avions pris une chambre sky line... C'est génial. Rien à redire depuis le petit déjeuner du matin dans un cadre exceptionnel avec un excellent service et une attention toute particulière jusqu'au soir... Si juste une petite chose car nous étions juste étonné de voir qu'autour du lababo de la salle de bain le savon était resté collé donc non nettoyé... Et ceci les 2 matins.
Genuine Hotels.com guest review
3 night romance trip Aug 18, 2015
CHRISTIAN
FR
5.0 / 5Outstanding
"SPECTACULAIRE"
Hôtel parfait avec un personnel souriant et disponible . Chambre superbe au 16° étage avec une insonorisation parfaite et une vue magnifique sur MADRID. Petit déjeuner buffet copieux et varié au trentième étage avec un service remarquable . Seul bémol hôtel un peu excentré du centre ville mais tout près d'une station de métro et à une demi heure du Parc RETIRO
Genuine Hotels.com guest review
3 night romance trip Aug 11, 2015
JOEL
FR
5.0 / 5Outstanding
"Me gusto el hotel"
Muy buena atención el desayuno muy rico , las habitaciones cómodas y muy buena vista del piso 23
Genuine Hotels.com guest review
2 night family trip Aug 9, 2015
A Traveler
MX
5.0 / 5Outstanding
"Good & Bad"
Very upscale hotel in a business district. Not very convenient to Madrid's important sights. While we paid a reasonable rate by booking via hotels.com, the hotel food and spa are outrageously expensive. They want 25 euros/hours to use the spa!! All other food services are way too expensive for what you get. The hotel is beautiful but a bit cold. And also there are NO balconies, which to me feels a bit claustrophobic.
Genuine Hotels.com guest review
3 night family trip Jul 24, 2015
Richard
ES
4.0 / 5Excellent
"Muy bien"
Estancia muy agradable, para ocio alejado del centro pero viable entre taxi y metro, que tiene una estacion al lado. Desayuno nada espectacular patra un 5 *. La cama comodisima
Genuine Hotels.com guest review
2 night romance trip Jul 3, 2015
Vanesa
ES
5.0 / 5Outstanding
"Amabilidad y Soporte Efectivo en la Recepción"
Buena experiencia
Genuine Hotels.com guest review
2 night family trip Jul 11, 2015
RAMON
CO
5.0 / 5Outstanding
"Excelente Hotel"
Un hotel de lujo con todas las comodidades.
Genuine Hotels.com guest review
2 night business trip Jul 8, 2015
A Traveler
ES
5.0 / 5Outstanding
"Todo correcto"
Todo correcto
Genuine Hotels.com guest review
1 night romance trip Jan 30, 2015
A Traveler
ES
5.0 / 5Outstanding
"Acogedor"
Muy buen hotel
Genuine Hotels.com guest review
3 night romance trip Jun 12, 2015
A Traveler
CO
4.0 / 5Excellent
Súper hotel
Genuine Hotels.com guest review
10 night business trip Apr 20, 2015
jaime
CO
4.0 / 5Excellent
"اول سفر لإسبانيا"
السكن مريح وهادئ ولكنه بعيد عن الخدمات وهذا ماضايقني كثيرا ايضا الغرفة صغيرة نوعا ما ولكن النظافة والهدوء والواي فأي والتعامل ممتاز
Genuine Hotels.com guest review
6 night romance trip May 31, 2015
Nada
AE
4.0 / 5Excellent
Gut geeignetes Hotel für eine Städtereise (Lage zwischen Flughafen und dem Stadtzentrum). Eine Metro-Station befindet sich in unmittelbarer Nähe. Die Zimmer sind recht gross, komfortabel und modern eingerichtet. Wir haben in diesem Haus wohl gefühlt.
Genuine Expedia guest review
Other trip May 21, 2015
A Traveler
DE
4.0 / 5Excellent
"Gran hotel y estupenda oferta"
Lo que se puede esperar de un hotel de 5 estrellas excepto por un par de detalles. La localización del hotel no es fácil para encontrar aparcamiento debido a la proximidad con el hospital y las condiciones del parking del hotel no están suficientemente claras a la hora de realizar la reserva.
Genuine Expedia guest review
Other trip May 11, 2015
Juan
ES
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