Excellent service and very good hotel to stay. The staff are always helpful. I particularly like the SPA pool, it is such a luxury to be there. Watch out for the good price, do not be afraid of its star rating. It has the five star service but priced not as expensive as you thought.Genuine Expedia guest review
It was very good experience as this is my first visit to Spain and I recommend this hotel very highly to my friends and family. All the staff trying very hard to meet our requirement.Genuine Expedia guest review
"Great infrastructure. Service rather 4*"
The staff was kind and helpfull but I found I had to sometimes call back for follow ups. The pillows were modt uncomfortable and I had a neck ache through out my stay. The mattress was very nice. Shower, room and wardrobe were all very nice. I was not happy to have to pay €15 for the spa. My experience with 5* hotels is that it is complimentary. There […] is an hospital nearby and eventhough I could have gotten used to ambulance sirens, I only had 3nights so it was a bit of a bother. Finally, no turn down service or free bottles of water, unacceptable in a 5*. Read moreGenuine Hotels.com guest review
"Excellent Business Hotel"
This hotel is an incredible hotel for short business stays and business functions, perfect for corporate executives in their visits to Madrid. Located between the business district and airport, traffic is not a large problem. The rooms are very comfortable, clean, modern, and quiet. There are plenty of power points and free wifi. The views are also […] incredible. The only moderately negative points to the hotel are that the gym equipment needs to be maintained a little, the meals within the lavish restaurant (although incredibly creative and very well prepared) are much too expensive even for European standards, and the spa can only accommodate one client at a time. Otherwise, the hotel is a fantastic hotel and a great value. Read moreGenuine Hotels.com guest review
gym could need some update and some equipment was brokenGenuine Hotels.com guest review
"In Madrid for one night"
From the moment we arrived till we left the stay was excellent, staff, room, breakfast, will definitely go backGenuine Expedia guest review
Loved staying in this hotel the heated bathroom floor was amazing. Nothing like nice comfy warm feet when going for your shower in the morning.Genuine Hotels.com guest review
Had an enjoyable 3 day stay. Close to the airport, and a short metro ride from city centre. Staff spoke good English and were very pleasant and friendly. Stay included 2 complimentary drinks in the bar. Room was clean and shower has an amazing massage feature. Also had a great view from the 15th floor. The surrounding area is a bit quiet although their […] is a McDonalds a short walk away. Read moreGenuine Expedia guest review
It was a great experience. We had pleasant stay in this hotel. Very friendly and helpful staff. 5 min walk to train station. Spotless clean and soundproof room. View was elegant even from level 15. Only down side was the pressure of cold water. However, I do recommend this hotel and will stay there for sure if I get to visit Madrid again.Genuine Hotels.com guest review
"Luxury 5-Star Feel for Less"
We had a wonderful stay at the Eurostars Madrid Tower. The staff treated us like VIP guests, and the room was excellent with all amenities you could ask for. The tower is close to the metro, making the entire city easily accessible and a short taxi from the airport. We had a great experience for our honeymoon and will definitely return.Genuine Expedia guest review
Because it was my birthday,the reception kindly offered to upgrade me-a nice thing to do.The hotel,room etc was all very nice.The BIG exception was the quality of the internet.It was a free service,but it was useless.Emails could not be received,websites could not be opened.It was very frustrating when trying to plan "excursions" for 2 days.It did not […] work in rooms and large parts of the reception areas.I would not go back for this reason.I had work emails to keep up with and could not do anything Read moreGenuine Hotels.com guest review
"Very Good Hotel"
Good hotel, very good location with easy access to the City and the Airport. Great resturant on the top floor over looking the City.Genuine Expedia guest review
Great value, great standards.Genuine Hotels.com guest review
Great Hotel for business and for going to Roxy's (Plaza de la Republica Dominicana) where you will enjoy the best gin and tonics in Madrid.Genuine Hotels.com guest review
"Not as clean as advertised."
The hotel is ok, it's modern and large, but two main things disappoint: 1. location, this hotel is so far away from anything you might need. 2. the hotels staff is rude, not all of them but at least half of them. It is not a 5 star hotel as they have been downgraded (officially) to 4 star, yet it is still advertised as 5 star.Genuine Expedia guest review
"Nice Hotel, a little far from the center"
The hotel was good and the staff was very helpful . The breakfast was included with the room , which is a great deal . The beds were a little smallGenuine Expedia guest review
The hotel is a real 5 stars. Great for business or leisure. Everyone very kind. The breakfast is served at the 30th floor and the view as the food is amazing. If you want dinner I'd advise a nearby restaurant called La Tagliatella: real Italian pasta.Genuine Hotels.com guest review
"Best hotel experience"
This hotel is in the business district of Madrid, it is a very nice hotel. Extremely helpful, polite, professional and friendly staff. I was impressed by the service. Rooms are very clean and room service is very prompt and very good quality. Highly recommend this.Genuine Expedia guest review
"ok hotel, between 3-4 star, not realy 5 star"
Stay for 3 nights due to nice review, but really don't feel we have stayed in a five star hotel, rather a 3 or 4 star. Location is close to metro station, but still need about 30' to travel to city. Not a full size bath; shower room is not sealed properly; the whole bathroom floor will cover by water after using shower. Shower gels etc. have been described […] as gift and quality is poor, so we have to buy for ourselves the next day. And the hotel don't have wine opener....... Not a good choice for travellers like us who want to enjoy local food, explore local culture, and visit museums..... Read moreGenuine Expedia guest review
Great hotel, just not near any of the tourist attractions. About 5 minutes walk from the subway, and that will get you just about anywhere. Great value for money.Genuine Hotels.com guest review
"Beautiful Hotel with great views of Madrid"
Although outside of the core of Madrid, (a short walk and train ride to get anywhere)the hotel was stunning, the rooms were beautiful with an incedrible view of Madrid. The food in the restaurant at the top of the hotel was probably one of the best meals we had while in Madrid. Also, the service was fantastic...Highly reccomend this hotel.Genuine Hotels.com guest review
"Good hotel for Business Travellers"
Great Hotel but not geared to the tourist. Super location for the business traveller but a bit too far out of Madrid for the main tourist attractions. Close to the Metro which is a good way of getting around Madrid.Genuine Expedia guest review
This hotel was excellent value for money, extremely clean, staff were very polite and helpful and the hotel was close enough to the centre of the city without being too close. very easy to travel around from this hotel, we used the metro and it's only a couple of stops to the santiago bernabeu and about 10 mins into the centre attractions . would definitely […] recommend this hotel to anyone visiting madrid. If only for the views alone, which are truly majestic!!! Only thing i could say as a slight negative was that the hotel never had many english speaking TV channels but then again who watches telly on holiday???! thank you Eurostars Madrid tower for a brilliant stay in Madrid. Read moreGenuine Hotels.com guest review
"Great deal for the price!!"
Lovely hotel, VERY well placed for transport links to the city and the airport. The staff were very helpful and friendly. Restaurant menu was not particularly appealing (to me) though but there were some alternative options close by.Genuine Expedia guest review
wonderfull to stay in this hotelGenuine Hotels.com guest review
"Cracking Madrid hotel"
Can safely say that this hotel was one of the most professional and best quality hotels that I have stayed at. The standard and location of the hotel was perfect, very close to the metro station for access to the whole of the city. The lobby bar was very good as was the service throughout the whole hotel.Genuine Expedia guest review
"Exactly what you expect a 5 Star Hotel to be!"
Great hotel, good value for money, good location next to Metro station. Couldnt fault the hotel for anything (although the floorboards in the gym creaked a lot)! It is definitely my favoured hotel in Madrid and will stay nowhere else.Genuine Hotels.com guest review
Free wifi but no free water felt a little mean, but offset with some nice Lindor chocolates on turndown! Room decor was nice and with a high floor number, great viewsGenuine Hotels.com guest review
"Great business hotel."
Upgraded to junior suite. Amazing room. Very modern but still warm and comfortable. Wifi was great, incredible view. Clean facilities and friendly staff. Overall a great stay.Genuine Expedia guest review
"Madrid Eurostars Hotel"
It's a metro ride to centre of Madrid and metro stop is just a few mins walk from hotel. Location is the only real negative, but it's only 30 min journey so not not really a major issue. The hotel is faultless, but food and drinks are very expensive! We wanted to eat out so not really a problem. We did pay 7 euros for a jug of milk to replace the powdered […] milked provided with the tea and coffee faciliities in our room - I don't expect powdered milk in 5 star hotel! Gym is very basic but adequate and there's a park adjacent to hotel which was good for running. However, overall this is a great hotel and we had a very good deal which offered exceptional value for money. If you're happy to travel into the centre - the hotel is in Madrid's business district - I strongly recommend this hotel. The staff were great and helped us plan our sightseeing. Read moreGenuine Expedia guest review
"An immaculate hotel in every way"
This Hotel is fantastic with a level of service you usually only get in the Far East. I would stay here again without hesitation. The restrauant and bar are expensive but it is an award winning restaurant and so the prices reflect its excellence. If I had t be picky I would say the it would be nice to have a couple of english channels on the TV and […] not just CNN and BBC world News and perhaps a movie channel. it is in the Business district in an iconic building so a short tube ride from the centre of town but that is a small price to pay given its standard. The rooms are immaculate and the quality of service never faltered. I would definitely stay there again on my next visit to Madrid. Read moreGenuine Hotels.com guest review
Hotel is great but the problem was with the bathrooms. The shower gave an unpleasant odour. The high tech lighting meant you had to fumble about to get to the bathroom otherwise all the lights come on in the bedroom. You can only switch the bathroom light on, once you have made your way over the bedroom door. Staff are very helpful and willing to please. Nearest […] metro station is a couple of minutes walk away. Taxi costs about 15Euros from the centre of Madrid back to the hotel. We would stay again. Read moreGenuine Expedia guest review
A great hotel, spotlessly clean. Staff were great.Genuine Expedia guest review
VERY nice hotel, but very expensive. Following parking fees and breakfast, this added up to the same cost of the room, which was excessive. I forgot my sweater there and when I phoned them to ask about it, they said they had it, so I asked them to mail it. They insisted on FEDEX, and when I said that the normal mail would be enough, they insisted that […] FEDEX was the only was they would send it and they wanted my credit card details. Would I stay there again, yes, but definiteley not take their very expensive breakfast which is no better than an average coffe shop would serve. Read moreGenuine Hotels.com guest review
Conveinent location, close to metro lovely excellent service super helpdul staff. The restaurant on 31th floor has a fantastic view. A lovely Italian restaurant a block away from the hotel, highly recommended.Genuine Expedia guest review
Usually this hotel is a pleasure to stay at, but on this occasion I was given a room where airconditioning did not work!Genuine Hotels.com guest review
"Eurostars Madrid Hotel - Good but not great"
Decent modern new build hotel located in business district close to airport. Staff generally average, very petty when it came to extending check out by an hour when the hotel was obviously not full. Bed not so comfortable nor were pillows but generally very good value for money.Genuine Hotels.com guest review
"Great Madrid Hotel..."
Great luxury hotel, great facilities and staff were brilliant. Only downside is that it's a little far out of the city, and the room service and bar are a little pricey, but overall a great stay....Genuine Expedia guest review
Very good stay, great hotelGenuine Hotels.com guest review
"very good modern hotel"
It was a very good modern hotel. But, the location is far from city centre. The equipments in the room are all stylish but not so well designed for usage.Genuine Hotels.com guest review
Bra hotell i norra Madrid, men som alltid med lite lyxigare hotell rätt mycket överpriser för servicen, som iofs var bra. Jag gillar att bo högt upp och då är detta hotellet utmärkt!Genuine Hotels.com guest review
Muy buena. Pero tuvimos que pedir jabón de cuerpo porque no había en la habitación. Lo escribo como una observación para que lo tengan en cuenta .Genuine Hotels.com guest review
Un poco lejos del centroGenuine Hotels.com guest review
Un gran hotel con todas las comodidades pero con una limpieza diaria de la habitación deficiente y muy "superficial"Genuine Hotels.com guest review
Exceptional global offer for the requested pricesGenuine Hotels.com guest review
"Muy buena Estancia"
Muy buenaGenuine Hotels.com guest review
"Gemütliche Betten, Tolle Aussicht ( gegen Aufpreis"
Angenehm, sauberkeit des Zimmers entsprich nicht ein 5 * hotels. ( kalkablagerungs in der Dusche und Dreck in lavabo abfluss, Vollstaub in der Badewanne und ablagefläche Fussel in den gesamdte Zimmer, Fingerabdrücke an alle Glassfläche, Dreckige Fenster. Keine Hausschuhe, Bademantel, schuhlöffel und schuhcreme. Badetücher zu klein. In der Cafeteria […] Sessel stark abgenutz. Mangende Kontrolle in der Sauberkeit des Zimmers. Personal sehr Kompetent, Freundliche und Hilfstbereit. Nur ein Sessel in der Doppelzimmer ist zu wenig für ein paar. Keine Früchtekorb, kein willkommespräsent Read moreGenuine Hotels.com guest review
Tranquilo. Buen diseño y tamaño de habitaciónGenuine Hotels.com guest review
Buen servicio y atenciónGenuine Hotels.com guest review
"Des professionnel de l'hôtellerie"
Hotel très agréable très bonne literie; téléviseur sans entrée hdmi et de taille ridicule, imprimante ne marche pas pour imprimer billets d'avion: nous y retournerons mais je ne pense pas qu'ils gardent 5 étoiles longtemps: c'est un très bon 4 étoile!Genuine Hotels.com guest review
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