All hotels in Madrid, Spain
1 room, 2 adults
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Paseo De La Castellana, 259 BMadridMadrid28046Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 400 reviews)

  • Vibe
    Awesome vibe
  • Service
    Fantastic service
  • Room
    Great room
  • Comfort
    Rather comfortable
  • Location
    Location is ok
  • Wellness Area
    Sufficient wellness & sports facilities
5.0 / 5Outstanding
"Madrid part 16"
I will be booking again
Genuine Hotels.com guest review
5 night trip with friends Jan 6, 2016
A Traveler
GB
4.0 / 5Excellent
"Good hotel but lack of personal touch"
B'ness amenities where convenient and hotel is good but lacks a bit of personal touch to stand out. Location is great for being close to city and airport.
Genuine Hotels.com guest review
2 night business trip Dec 7, 2015
A Traveler
GB
4.0 / 5Excellent
"Restaurant and room service"
The restaurant was very expensive compared to the quality of food or service given. Room service food was horribly low quality food. It's a huge disappointment!!
Genuine Venere guest review
2 night trip Dec 8, 2015
Mahsa
IE
4.0 / 5Excellent
"Successful weekend away with 12 mates"
Great hotel, excellent staff, immaculate and definitely 5*. Use of gym for €25 is horrendous as is breakfast at the same cost. Beeare that a taxi from and back to airport is €30 per trip - and that's non negotiable.
Genuine Hotels.com guest review
2 night trip with friends Nov 6, 2015
James
GB
5.0 / 5Outstanding
"Eurostars hotel towers"
Excellent hotel for short stay
Genuine Hotels.com guest review
3 night family trip Nov 1, 2015
Sajid
GB
4.0 / 5Excellent
Great hotel but house keeping is under my expectations, everyday there are something missing and I need to call to ask for. Also broken hairdryer in the room.
Genuine Hotels.com guest review
4 night family trip Oct 11, 2015
Ka Yan
GB
3.0 / 5Good
Location is extremely inconvenient, far from the key landmark, quiet and lack of Spanish passion. Cleanliness is poor with 5 stars standard, hardware also poor, night view is over exaggerated, disappointed. Compare with Sol room, this hole is terrible.
Genuine Expedia guest review
Other trip Oct 5, 2015
A Traveler
HK
5.0 / 5Outstanding
"Best place to stay in Madrid"
Amazing hotel - highly recommended.
Genuine Hotels.com guest review
3 night romance trip Sep 9, 2015
Kirsty
GB
4.0 / 5Excellent
excellent but food quantity and quality was disappointing for the cost and comparison to even lower standard hotels in Spain - especially the breakfast.
Genuine Hotels.com guest review
1 night business trip Sep 2, 2015
Amr
IE
5.0 / 5Outstanding
"Best service ever"
Me and my wife where on our smallish honeymoon and took the romantic suite, it was excellent everyday we had chocolat strawberries with other different kinds of chocolat, and a bottle of champagne. the room was fully equipped nothing was missing. All in all everything was perfect, FYI: the metro station is just a couple of meters away. the Breakfast was the greatest all you can think of was there.
Genuine Hotels.com guest review
3 night romance trip Aug 20, 2015
insaf
GB
5.0 / 5Outstanding
"Excellent"
Very good Hotel make excellent vacation.
Genuine Hotels.com guest review
4 night family trip Aug 15, 2015
Rami
GB
4.0 / 5Excellent
"A nice hotel, with helpful and polite staff!"
The transfer to the hotel was about 15 minutes by shuttle bus. At the hotel we were greated by a member of staff that was polite and really helpful. They even offered to take in my luggage at the door. Everywhere in the hotel other guests will say Ola as a greating. I felt truely at home. There is a metro that is about 5 minutes walk away on the left that takes you into central Madrid, and from there it easy to walk to all attractions.
Genuine Expedia guest review
Other trip Aug 18, 2015
Rosie
GB
3.0 / 5Good
"Hotel on the outskirts of Madrid"
A problem from the moment we checked in to the moment we left. We booked the holiday as part of a package including breakfast through Expedia. However when we arrived the receptionist told us the booking was without breakfast and the price for breakfast for the family would be €135 for the stay. Spent the next three days showing email and printed copies of our reservation with breakfast included, calling Expedia direct from the hotel lobby and requesting them to email the hotel, following up with reception and reservations. Finally evening receptionist confirmed receipt of Expedia email but explained booking record could only be updated by reservations team next morning. So I emailed reservations the next morning, our day of checkout and then headed off for breakfast. Two hours later their response was it was all sorted. Headed down to reception to check out and hand over room key. Told everything fine. Whilst waiting for my wife and daughter, receptionist wanders over and says sorry but the breakfast bill is outstanding. I then showed the email from reservations and she makes a call. Then returns, apologises and confirms everything is fine. Due to space had to leave out the details but a lot of time and some stress wasted over this issue that in the end I had to sort out when it was a matter for the hotel. That said the breakfast and that team were excellent. 5* hotel 0* service fin respect of booking issue.
Genuine Expedia guest review
Other trip Aug 9, 2015
dissatisfied
GB
5.0 / 5Outstanding
"Great hotel and great value"
Great hotel service was spectacular
Genuine Hotels.com guest review
2 night trip with friends Jul 11, 2015
no
IE
5.0 / 5Outstanding
"Very Smart Hotel - great view - perfect location"
Stayed here for a business trip this week - very smart hotel, comfortable and spacious well set up rooms, huge bed, lovely bathrooms. Fabulous view from the breakfast room on the top floor. Very Friendly and efficient staff.. overall a very pleasant stay and would go back again when in the area.
Genuine Expedia guest review
Other trip Mar 18, 2015
Jane
GB
5.0 / 5Outstanding
"Hotel 5*"
The perfect stay ! Everything was great. Excellent hotel with a helpful and classy personnel
Genuine Hotels.com guest review
2 night business trip Feb 25, 2015
Xavier
IE
5.0 / 5Outstanding
"Luxurious and spectacular"
My partner and I were made to feel like royalty in the Junior Suite. I ordered champagne and was provided Strawberries and chocolate as well. Champagne and the jacuzzi was a perfect romantic mix. The staff were perfect ( they spoke better English than me!). Faultless .
Genuine Expedia guest review
Other trip Feb 24, 2015
Disneydave
GB
4.0 / 5Excellent
"Time in Madrid"
Good breakfast and hotel staff was very helpful. The room are well design and the bed is comfortable. 5 minutes walk to the metro station and 20 minutes by metro to the city.
Genuine Hotels.com guest review
3 night romance trip Feb 7, 2015
A Traveler
GB
5.0 / 5Outstanding
"A great Hotel for a business trip"
A great Hotel for a business trip. Very easy to get to and from the Airport, comfortable and clean. The surrounds are fairly quiet with a few new restaurant. If you are seeking a more traditional Spanish experience you will need to take a taxi to a more central area.
Genuine Hotels.com guest review
3 night business trip Jan 13, 2015
A Traveler
GB
1.0 / 5Poor
"Hotel robbed me of one day Madrid."
I could stay at this hotel with a discount so I only paid half, but still I feel I overpaid. The hotel's idea seems to be that it is situated in such a remote, empty and even scary neighborhood that any guest that is tricked into coming there will consume from the very expensive restaurant (a hamburger is 21 euro). The luxury of a 5 star hotel mostly is the spa, but at check in the spa was already fully booked for the next two days. At the same time I barely saw other people, the hotel didnt seem full (looking from outside most windows were also dark around 8 pm). Without being able to use the spa and so far away from anything, makes that I feel the hotel just cost me one day of a citytrip to Madrid. I decided to spend one day in the spa and enjoy luxury. Instead I traveled to a scary neighborhood and ended up watching the small tv (38" I guess).
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Joost
GB
5.0 / 5Outstanding
"nice hotel in quite location,near metro station."
The view from hotel window is beautiful,room looks very modern.Restaurant is nice and food very good.
Genuine Expedia guest review
Other trip Oct 19, 2014
A Traveler
GB
3.0 / 5Good
"Great infrastructure. Service rather 4*"
The staff was kind and helpfull but I found I had to sometimes call back for follow ups. The pillows were modt uncomfortable and I had a neck ache through out my stay. The mattress was very nice. Shower, room and wardrobe were all very nice. I was not happy to have to pay €15 for the spa. My experience with 5* hotels is that it is complimentary. There is an hospital nearby and eventhough I could have gotten used to ambulance sirens, I only had 3nights so it was a bit of a bother. Finally, no turn down service or free bottles of water, unacceptable in a 5*.
Genuine Hotels.com guest review
3 night trip Sep 23, 2014
Mumu
GB
5.0 / 5Outstanding
"Excellent Business Hotel"
This hotel is an incredible hotel for short business stays and business functions, perfect for corporate executives in their visits to Madrid. Located between the business district and airport, traffic is not a large problem. The rooms are very comfortable, clean, modern, and quiet. There are plenty of power points and free wifi. The views are also incredible. The only moderately negative points to the hotel are that the gym equipment needs to be maintained a little, the meals within the lavish restaurant (although incredibly creative and very well prepared) are much too expensive even for European standards, and the spa can only accommodate one client at a time. Otherwise, the hotel is a fantastic hotel and a great value.
Genuine Hotels.com guest review
1 night trip Jul 7, 2014
Heath
IE
5.0 / 5Outstanding
gym could need some update and some equipment was broken
Genuine Hotels.com guest review
3 night trip Jun 8, 2014
A Traveler
IE
5.0 / 5Outstanding
"In Madrid for one night"
From the moment we arrived till we left the stay was excellent, staff, room, breakfast, will definitely go back
Genuine Expedia guest review
Other trip Jun 9, 2014
Neil
GB
5.0 / 5Outstanding
"fantastic hotel"
Loved staying in this hotel the heated bathroom floor was amazing. Nothing like nice comfy warm feet when going for your shower in the morning.
Genuine Hotels.com guest review
1 night business trip May 26, 2014
Nicolas
GB
5.0 / 5Outstanding
"pleasant stay"
Had an enjoyable 3 day stay. Close to the airport, and a short metro ride from city centre. Staff spoke good English and were very pleasant and friendly. Stay included 2 complimentary drinks in the bar. Room was clean and shower has an amazing massage feature. Also had a great view from the 15th floor. The surrounding area is a bit quiet although their is a McDonalds a short walk away.
Genuine Expedia guest review
Other trip May 21, 2014
Harps
GB
5.0 / 5Outstanding
It was a great experience. We had pleasant stay in this hotel. Very friendly and helpful staff. 5 min walk to train station. Spotless clean and soundproof room. View was elegant even from level 15. Only down side was the pressure of cold water. However, I do recommend this hotel and will stay there for sure if I get to visit Madrid again.
Genuine Hotels.com guest review
3 night romance trip Apr 20, 2014
Majid
AU
5.0 / 5Outstanding
"Luxury 5-Star Feel for Less"
We had a wonderful stay at the Eurostars Madrid Tower. The staff treated us like VIP guests, and the room was excellent with all amenities you could ask for. The tower is close to the metro, making the entire city easily accessible and a short taxi from the airport. We had a great experience for our honeymoon and will definitely return.
Genuine Expedia guest review
Other trip Apr 21, 2014
Tino
CA
4.0 / 5Excellent
Because it was my birthday,the reception kindly offered to upgrade me-a nice thing to do.The hotel,room etc was all very nice.The BIG exception was the quality of the internet.It was a free service,but it was useless.Emails could not be received,websites could not be opened.It was very frustrating when trying to plan "excursions" for 2 days.It did not work in rooms and large parts of the reception areas.I would not go back for this reason.I had work emails to keep up with and could not do anything
Genuine Hotels.com guest review
2 night romance trip Mar 13, 2014
Tim
GB
4.0 / 5Excellent
"Very Good Hotel"
Good hotel, very good location with easy access to the City and the Airport. Great resturant on the top floor over looking the City.
Genuine Expedia guest review
Other trip Mar 2, 2014
Marky
GB
5.0 / 5Outstanding
Great value, great standards.
Genuine Hotels.com guest review
2 night business trip Aug 28, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel"
Great Hotel for business and for going to Roxy's (Plaza de la Republica Dominicana) where you will enjoy the best gin and tonics in Madrid.
Genuine Hotels.com guest review
2 night trip Feb 8, 2014
A Traveler
GB
3.0 / 5Good
"Not as clean as advertised."
The hotel is ok, it's modern and large, but two main things disappoint: 1. location, this hotel is so far away from anything you might need. 2. the hotels staff is rude, not all of them but at least half of them. It is not a 5 star hotel as they have been downgraded (officially) to 4 star, yet it is still advertised as 5 star.
Genuine Expedia guest review
Other trip Dec 17, 2013
A Traveler
GB
4.0 / 5Excellent
"Nice Hotel, a little far from the center"
The hotel was good and the staff was very helpful . The breakfast was included with the room , which is a great deal . The beds were a little small
Genuine Expedia guest review
Other trip Oct 10, 2013
A Traveler
GB
5.0 / 5Outstanding
"Fantastic hotel"
The hotel is a real 5 stars. Great for business or leisure. Everyone very kind. The breakfast is served at the 30th floor and the view as the food is amazing. If you want dinner I'd advise a nearby restaurant called La Tagliatella: real Italian pasta.
Genuine Hotels.com guest review
1 night business trip Oct 6, 2013
A Traveler
GB
5.0 / 5Outstanding
"Best hotel experience"
This hotel is in the business district of Madrid, it is a very nice hotel. Extremely helpful, polite, professional and friendly staff. I was impressed by the service. Rooms are very clean and room service is very prompt and very good quality. Highly recommend this.
Genuine Expedia guest review
Other trip Sep 25, 2013
A Traveler
GB
3.0 / 5Good
"ok hotel, between 3-4 star, not realy 5 star"
Stay for 3 nights due to nice review, but really don't feel we have stayed in a five star hotel, rather a 3 or 4 star. Location is close to metro station, but still need about 30' to travel to city. Not a full size bath; shower room is not sealed properly; the whole bathroom floor will cover by water after using shower. Shower gels etc. have been described as gift and quality is poor, so we have to buy for ourselves the next day. And the hotel don't have wine opener....... Not a good choice for travellers like us who want to enjoy local food, explore local culture, and visit museums.....
Genuine Expedia guest review
Other trip Sep 18, 2013
sophie
GB
5.0 / 5Outstanding
Great hotel, just not near any of the tourist attractions. About 5 minutes walk from the subway, and that will get you just about anywhere. Great value for money.
Genuine Hotels.com guest review
1 night business trip Jul 15, 2013
A Traveler
IE
4.0 / 5Excellent
Very comfy beds and nice view, good service, fast room service, overall very nice experience, will come again
Genuine Hotels.com guest review
3 night trip Jun 24, 2013
A Traveler
AS
5.0 / 5Outstanding
"Beautiful Hotel with great views of Madrid"
Although outside of the core of Madrid, (a short walk and train ride to get anywhere)the hotel was stunning, the rooms were beautiful with an incedrible view of Madrid. The food in the restaurant at the top of the hotel was probably one of the best meals we had while in Madrid. Also, the service was fantastic...Highly reccomend this hotel.
Genuine Hotels.com guest review
3 night trip Jun 20, 2013
A Traveler
CA

The following reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"a good experience in madrid"
very friendly staff all the time when i ask them questions
Genuine Hotels.com guest review
2 night trip with friends Mar 22, 2016
A Traveler
CN
5.0 / 5Outstanding
"Un week- end radieux"
Notre séjour a été très agréable grâce à un accueil chaleureux et à l'écoute de nos attentes...
Genuine Hotels.com guest review
2 night romance trip Mar 18, 2016
Caroline
FR
5.0 / 5Outstanding
"Flott frokost i 30.etg"
Kort taxitur fra flyplassen. Flott hotell som ligger i kjedelig område. Super frokost i 30.etg- nydelig soloppgang.
Genuine Hotels.com guest review
2 night business trip Feb 3, 2016
A Traveler
NO
5.0 / 5Outstanding
"Impecable. Sin ningun fallo"
Excelente servicio. Impecable
Genuine Hotels.com guest review
1 night romance trip Jan 22, 2016
Marta
ES
5.0 / 5Outstanding
"ممتاز"
الفندق ممتاز ويعيبه صغر الغرفة الثلاثية
Genuine Hotels.com guest review
1 night trip with friends Jan 8, 2016
LUTFI
AE
5.0 / 5Outstanding
Muy bueno excelente buena ubicación bien personal
Genuine Expedia guest review
Other trip Jan 5, 2016
A Traveler
MX
4.0 / 5Excellent
"Pas conforme à ce qui a été réservé"
Le "petit plus pratique canapé lit dans les chambres supérieures" n'est pas validé par l'hôtel qui considère que c'est une erreur de la page de réservation. Pas d'effort particulier de la part du staff pour compenser l'erreur...
Genuine Hotels.com guest review
3 night family trip Dec 22, 2015
Bruno
FR
4.0 / 5Excellent
"Buen hotel de negocios..."
Tenía muchas ganas de probar este hotel y no me decepcionó pero tampoco volvería, es un 5 estrellas con algunos aspectos sobresalientes como el edificio y la habitación, pero con deficiencias como la climatización o los amenities en líneas generales. No es un sitio donde se pueda aparcar fácilmente, tienen una zona delante del hotel y creo que puedes dejar el coche por el día, ahora bien por la noche lo meten en el parking, así es que supongo que cobrarán los 21€ que cuesta al día. La atención en el mostrador es correcta, sin más. Tiene wifi gratis de alta velocidad, y curiosamente no tiene clave, es una red abierta. Vimos un poco de las vistas en el gimnasio y el spa, pero porque nos colamos, por diversas razones no se podía pasar. La cama es cómoda, aunque un poco dura según gustos. Televisión algo pequeña para la categoría del hotel. Tiene lavabo, ducha, inodoro y bañera separados. Armario un poco pequeño para largas estancias. No creo que sea un hotel recomendado para ir de turismo, pero si por negocios en la zona norte de Madrid. En los alrededores hay varios restaurantes que parecen muy interesantes. También puede ser perfecto para una escapada romántica que incluya una cena en el piso 30 y acceso al spa. Las vistas ciertamente son desde muy alto, pero no son nada espectaculares, porque Paseo La Castellana hacia el lado interesante tiene delante otra de las torres que las tapa.
Genuine Hotels.com guest review
1 night romance trip Dec 7, 2015
Hector
ES
5.0 / 5Outstanding
"A torre de Madrid"
Hotel muito bem estruturado.A distância do centro é compensada pelas instalações.
Genuine Hotels.com guest review
2 night family trip Nov 27, 2015
tarcisio
BR
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