GREATGenuine Hotels.com guest review
Staff Bery Bery friendly. Bartenders excellent! Room service excellent. Food delicious. Katalena island trip - horrible. Waste of a lot of money.Genuine Expedia guest review
"Great for a short getaway."
If what you are looking for is a beautiful scene and clean hotel you will find it here. The property is beautiful. I stayed at the New Don pablo collection which I figured was worth it since there wasnt much of a price difference when compared to a standard room. The best part of the hotel is that food is free and everything is beautiful and clean. […] Worst part has to be room service. They always came late (1hr), never had what I asked for and always got the order wrong. Which was bad bc we paid for 24 hr room service. I never had a Terrible experience with any of the workers but the sevice was not like Anything spectacular (Like it was in Sandals Jamaica) the Employees didnt seem to happy either but I dont blame them given their 12hr a day 7 days a week work schedule. Overall i would recommend for a short getaway after 4 days u get bored. Read moreGenuine Expedia guest review
"A family vacation"
Had the best time. The rooms were very clean and comfortable. Everything was wonderfull pool during the day to dancing at night. Food was delicious with so many choices.Genuine Expedia guest review
"This is no more than a three star hotel"
A few points: This is an old resort -- it looks and it feels old. The grounds look nice and they are working hard to maintain them The food selection at the buffet is quite poor; if, by any chance, are a vegan or have some food allegies you are in trouble as most foods have either meat in it or butter The beach itself is quite nice ( nice sands, palm […] trees) but the water is terrible -- murky ( looks like a lake rather than a tropical laguna) and it is actually dirty -- we saw quite a few plastic containers floating on the water, beyond the swim line. The free WiFi in the main lobby was also terrible -- for a few days it was out of service but even when it was operational the service was very, very poor. A lot of the staff do not speak English so the communication is challenging Their "animation" team worked hard to engage everybody in all sorts of activities -- water-aereobics, stretching, dancing lessons, etc -- very good effort The selection of alcoholic beverages & non-alcoholic beverages was very poor compared with what we were used to from our previous all-incluive trips. Read moreGenuine Expedia guest review
"Nice hotel for families"
Overall favorable, becareful though if you use any services outside of the inclusive! Seems the front desk has a great little scam going! Credit card machine is not working you have to go to the ATM and pay with cash! Cash is King and cannot be traced! Happened to more person's than myself! Staff was very helpful, friendly, courteous. Seems on weekends […] many of the locals come to the hotel. One Saturday night went to sit at the bar and it just could not happen! Seems children were allowed to sit at the bar with family! Beach is great and unused! Most people sit and use the pool! Paid for some tours which were interesting! Just be careful with valuables outside of resort! Resort grounds were immaculate and well kept, rooms very clean, more of a family resort. Read moreGenuine Expedia guest review
This was one of the best resorts we have stayed at. (and we have stayed at many).Once again We would like to thank the ENTIRE staff. Dan & Tammy n.h. usaGenuine Expedia guest review
Overall service was excellent. Very friendly staff that went above and beyond. Room left much to be desired. Bed was horrible and staff did not replenish lotions, soaps etc when cleaning. Staff was overly helpful when notified that you needed anything and were quick to follow up to ensure satisfaction. Power went out several times but shortly returned. […] Buffet food was only mediocre at best. Would definitely recommend reservations at one of 3 restaurants on site. Beach water was dirty and seemed to have a oily film on so we stayed around pool area which was very clean and easy to get chairs at any given time. Not much to do as far as shopping and cab ride will run you about $30 to go into town to shop at the Dominican version of Wal-mart called Jumbo. Read moreGenuine Hotels.com guest review
"semana de playa"
Very friendly personal boring food Need air condition in the restaurant (Breakfast) it was not easy to get ice to use in the room Good animation group Need more signs in the road for people driving his own carGenuine Expedia guest review
I have stayed in many resorts in the Dominican Republic (usually 3-5 stars); this I have to say has to be one of the cleanest, friendly and safe resorts I have been in. I was a bit skeptical when making the reservation due to the reviews, but I still took a risk. I HAVE NO REGRETS. Upon entering the resort we were greeted by friendly staff which accommodated […] us before it was check-in time. Once we got our room, I was surprised that it looked better than in the pictures provided. The grounds are amazing and very well kept. The food is AWESOME. And that staff is very friendly, 2 that stood out were Ramon (bartender) and Mildred (waitress). Super friendly people with a smile always. Due to Hurricane Sandy finishing her path over there, there were some mosquitoes. The resort would fumigate every night. I recommend this hotel for a couple or family vacation. It is very kid friendly. We will take our 6 yr old next time. Read moreGenuine Expedia guest review
"Great for kids"
We loved the hotel. Very nice staff and you couldn't beat the price.Genuine Expedia guest review
"Great for couples who want a quick getaway."
I was extremely nervous when I picked this hotel for my husband and I and two other couples because some of the reviews had been less than appealing. At the end of the four days we all agreed we didn't have a SINGLE complaint. The staff is constantly cleaning something! The bartenders do not let you run out of a drink and the buffett is certainly adequate […] for four days. (We were unable to book a sit down dinner at one of the other restaurants but that was fine with us as we enjoyed sitting in the sun and at the pool until the very last minute each day without a schedule.) The shows are comical but not because they are good but because they are terrible. They surely did entertain us though. I wouldn't recommend this resort to a family with small children because you can not really leave it. The beach is the most beautiful secluded beach I have ever been to. There are a couple of "vendors" selling their wares if you walk on the other side of the sign that says "proceed at your own risk"but they were pleasant and "no mas" they accepted well. THE BEACH IS FANTASTIC!!!!! All day two men have nets dragging out any seaweed that may have drifted in overnight. If the the seaweed is too large or they see a piece near your chair in the water they quickly scoop it out with a pool skimmer. Men continuously rake the sand it is smooth white and pleasant on the feet. If you put a cup down at the pool or beach its's picked up and bagged instantly. Great for the $$$ Read moreGenuine Expedia guest review
"Very nice but with som downsides"
Nice surroundings, beautiful beach, good food, very friendly staff. However, in-room service (food delivery) was the worst we've ever had.Genuine Expedia guest review
Very clean, well keep, and very efficient and friendly staffGenuine Expedia guest review
"great for $"
I stayed at this hotel with my friend for a week in august, we are both 20 year old females. we had a great time, it was nothing extravagent or over the top but the staff was so friendly, anything we needed they got, not many of the staff members speak english but i spoke enough spanish to get us by. everything is included and there was really no reason […] to leave the resort, the pool is big and has a bar in it, the beach is nce, the water is not clear (a local told is that is because it rains and the river then over flows) but it was not dirty, the water was very calm, the beach did tend to be a bit buggy though so i would reccomend bug spray for the beach. the discoteca was pretty much empty but if you bring good company its a fun little spot to learn bachata at night. i would reccomend this hotel to anyone who is looking for a relaxing vacation with not too many bells and whistles, its great for the price. if your looking to party this is not the place for you. Read moreGenuine Expedia guest review
"Don't let negative reviews put you off"
The Dominican Republic is a lovely Island with Lovely people. If you read some reviews people write, you would think that DR is third world. It is true that the Island is not rich but people talk about extreme poverty on the Island have clearly never left the USA before - if you want to see the kind of poverty they talk about, go and see the real world. Anyway, […] based on comments people put about this hotel, I was worried about booking it and wasted effort worrying. If you want a good priced hotel, with lovely swimming pool, good variety of food and friendly staff - this is it. If you want 7 Star luxury and service or expect to be treated like royalty because that is what you expect of a holiday - you will be disappointed. If you arrive at the hotel with realistic expectations of all inclusive on a less commercialized carribean Island, accept that you get what the hotel offers and relax into a nice break away, you will love it. Basically, I think people who write negative had expectations of 7 Stars for 3* prices! Read moreGenuine Expedia guest review
Over all it was a great vacation. the hotel is well organized. everything is in short walkind distance, the reception hall, the rooms, the pool, the beach, the drinks, and the food. there is a very large pool to accomodate everyone who wants to use it. there are plenty of lounge chairs for everyone. the towls are available during the day. the beach […] is clean and the water is amazing. the sand is very soft even in the water. The food is excellent and available 24 hours a day. we ate at the buffet where the food was delicious. for whom that likes coffee, it is great. There's a buffet next to the pool all day, and a place to eat next to the disco during the night. if you like to eat and have fun this is the place. we played volleyball on the beach. .............................................................................................................the only thing that we didnt like was the trip to the Samoa island. we paid 70 dollars per person. we didnt enjoy the terrible food, the long trip on the boat, the long walk to reach the beach. on the island itself, we did not see anything special. it a deserted island with no accomodations, not enough loung chaairs, no service. DONT GO THERE OR TO ANOTHER ISLAND.. .......................................................................................................GREAT SERVICE WITH THE HOTEL STAFF.... Read moreGenuine Hotels.com guest review
"If you want to lose your money, go there."
The beach was awful, the food was pretty much the same for the whole week, the shows couldn't be worse.Genuine Expedia guest review
"Nice Place, great potential for more."
The Hotel is nice have great setup to make our vacation nice and relax. There is a fill maintenance issue and cleaning up that needs to be address. The pool islands don't get clean up for the full day, at the end of the day has plastics cups everyone. For people how like to use the gym don't count on. Need Lots of upkeep, equipment is old and room is […] dark, dirt and hot. The staff are great and friendly. All bartender and entertainment staff do a great job. Overall my vacation was nice and fun and is a nice place to go. Read moreGenuine Expedia guest review
"Satisfactory but not great resort."
Seems to cater to primarily Spanish-speaking clientele. Majority of staff does not speak English.Genuine Expedia guest review
This resort was beyond beautiful! Everything was included including alcohol which was the best part of all. The staff was amazing! Ramon and Jose were the best bartenders there! Food, pool, service, room, appearance was spectacular. The only thing I would change would be the beach. Its not your tipical clear water. Overall best trip everGenuine Expedia guest review
Hotel grounds were beautiful. Some of the staff was very nice, much nicer if you tip them otherwise they ignore you. The beach itself was beautiful water was awful, very cloudy. We also lost power 3 times 2 of those times were for 3 hours. Aliitle ridiculous, the staff did not even appolgize. If you book a stay here make sure you book your reservations […] for the three resturants ASAP because they book quickly and will not budge to get you a reservation. I would not reccomend this hotel for couples or familys. Alil sad because it has much potential to be great Read moreGenuine Expedia guest review
"An excellent place to stay"
a very neat, calm and secure place to stay. The staff was wonderfull. Will go back there again. Pros; very clean and neat, as above overall excellent Cons only one, the food was tailored to European palate. It was very decorative, expensive, highly varied and fresh but blend like the European food is ( buffet you dont have to pay). This may be pro […] for some, my wife and kids age 9, 6 and 4 loved it. We went to city and ate at a local restaurant, the carribean Dominican food eg Pollo al carbon, chevo rice con pollo were excellent. . The hotel desrves five stars for every thing, especially the hospitality of the staff. Read moreGenuine Expedia guest review
"Jelly fish in the sea!!!!"
The hotel has been partially updated, the doors and tubs were kept from before. Overall,experience is ok if you would like to travel and swim in the pool, however, the swimming in the sea is problematic. The water is not clear and filled with jelly fish that you can't see, anyone that goes in gets bitten pretty badly. The water is very warm and it seems […] that jelly fish comes there to multiply. They do have a net in the water to keep it out, but it n has huge holes in it and needs to be replaced that doesn't look like will be happening anytime soon even when the problem was addressed with the hotel director. When I talked to other families that have already been there or knew someone that visited, I got informed that it wasn't just a season for jelly fish to arrive, they are there constantly. Read moreGenuine Expedia guest review
The grounds, rooms, lobby and pool are all very clean and well maintained. There are a couple of reason I would not recommend this hotel to family friends; 1) The water is murky due to the adjacent river that discharges into the water nearby 2) The pool closes everyday at 6pm to add chemicals 3) Food quality is very low 4) Alcohol is low quality (Normandy) […] brand...any higher quality alcohol is extra cost 5) Don't adhere to their own dress code for evening meals i.e. they let people dine in shorts and tank tops...this is not the dress code. 6) On weekends they allow day passes...while these people still have to pay a large amount to use the facilities...it overloads the food supply...there are long line ups and they run out of food. 7) Our room requests were ignored...we booked three rooms...one with a king and two with doubles....we got 3 king rooms. Read moreGenuine Expedia guest review
This hotel is very big and beautiful. The staff is friendly and pleasant. They have many activities for people to participate in and the staff always gets the crowd going. It is a nice hotel for families, couples and singles. The all inclusive package is like an icing on the cake. The food is delicious. You get everything you can possibly want from […] this hotel. The only drawback is that the beach does not have blue/green water. There is a river close by. but it is still a very nice beach. I would certainly recommend this hotel to everyone. Worth every penny. Read moreGenuine Expedia guest review
"the food was great and the shows"
everything was perfect except the beach is too dirty and it doesnt feel like a beachGenuine Expedia guest review
"Eat a big breakfast..."
Food offerings ranged from kind of OK to horrible. Other than that the place was decent.Genuine Expedia guest review
"Ok for the price."
It was Ok for the price. The only problem was with the transportation from the hotel to the airport, 80 MPH. Very fastGenuine Expedia guest review
"It was nice!"
The Hotel was fine, the grounds were VERY well kept, the food was good. the staff was nice and friendly. the ONLY thing we didn't like was the beach water, it was not clear blue water, it was murky and then it rain two days which made it worst. the beach it self was nice, enough chairs, shade and long!. but if you are looking for the "carribean blue […] water" DO NOT GO HERE!. i feel bad b/c that was one thing my BF was looking forward to was the nice beach, obviously i picked the wrong resort. Read moreGenuine Expedia guest review
"not the best"
The resort was alright if you are going for the beautiful blue ocean water then I would suggest going to a different resort the water was brown due to the river flowing into the water which made it look like a lake and not an ocean.........Most of the staff in the resort could not speak any english and sometimes it really got annoying when i had simple […] questions i needed answered. I also felt like there is not a lot to do here so after my 3rd day i got bored...... Read moreGenuine Expedia guest review
Overall my experience at the Gran Bahia Principe La Romana was ok. I really enjoyed the Activities staff and spending time at the pool. The food at breakfast and lunch was good but dinner at the buffet was not so good. Unfortunately, they don't have the capacity to offer the a la carte restaurants to more than a handful of guests which leaves the buffet […] as the only option for dinner. This was upsetting considering there are quite a few more hotels in the area. The beach was also a major turnoff for me. The water was disgusting for the DR, I feel the hotel should invest some money in making it more pleasant. If this was done in other areas without negatively affecting sealife, I don't see why they can't do it here. I was grateful to the Staff at the restaurants, the bars and the activities/ entertainment folks for making us have a great time despite the hotels limited resources and capacity. I hope their hard work and effort does not go unnoticed. I guarantee that if these folks weren't there, most people would never return to Gran Bahia Principe La Romana. Read moreGenuine Expedia guest review
"Could have Been Better!"
The hotel itself was clean and well kept, but the ocean front was truly disappointing. The water was nothing like the pictures - far from blue, but more like the hudson river. Food could have been SOOO much better, it was bland. The Gran Bahia in Punta Cana was so much better than the La Romana one. Reconsider this location honestly!Genuine Expedia guest review
"TERRIBLE - RIGHT NEXT TO A RIVER"
The Hotel was nice but it is located right next to a big river mouth and when it rains, the river waters flow into the ocean (very close to this particular hotel) making the ocean color brown. It is like swimming into a river. It was terrible and i was so disappointed as we stayed away from the ocean the all stay (we used the pool instead). Unfortunately,we […] only found out about this later on at the end of our trip trhough one of the locals. I would never recommend this hotel to anyone as it is the only hotel in the area in such a close proximity to the river mouth. Go to Bayahibe instead. I was told it has the most beautiful beaches in DR as well as crystalline ocean waters. I wish i knew that before.... Read moreGenuine Expedia guest review
The resort was amazing . It was more then I have expected . The people and staff are very friendly there . The food was great .U can Choose what ever u want to eat and everything was delicious . The pool was awsome . The way people are maintaing the resort no wonder that it looks that beautiful.The resort is huge and such a buty. The only thing is that […] the beach water is not that blue color that everybody wants , but for me I didn't really care as long as it was clean . The pools made it up for that . We were able to do exercises in the pool with an instructor , dancing, and playing a lot of games if u want to play ... Wonderful The shows are great and entairtaing ... Especially when they perform Michel Jackson . I loved and enjoyed watching that show The resort is very kids friendly too Read moreGenuine Expedia guest review
Absolutely gorgeous and clean, the beach is not the best water is not as blue as punta cana or capital... But the best staff and entertainment and pool makes up for beach... will return..Genuine Expedia guest review
The hotel is nice a little older than any hotel we've stayed before but clean the beach is nice but the water is not. If you want beautiful clear water go to Punta Cana. On the other hand we knew this before we went. So none of this was a surprise.Genuine Expedia guest review
the hotel was beautiful, the ocean water however was not clean, it is near a river with sewage discharge & the food , except for breakfast was terrible.Genuine Hotels.com guest review
excellent food, superb staff, night entertainment.....Genuine Expedia guest review
Staff was extremely friendly helpful. Food was good & plentiful. Hotel grounds were immaculately kept. Would go back againGenuine Expedia guest review
"great value when you consider the price"
Great all inclusive package! We've stayed here twice and loved it both times, although the quality of the food has definitely gone down since our last visit--the fish restaurant Il Pescador served one of the worst meals I have ever eaten. But the service is friendly, the drinks are handed to you non-stop, and the beach and pool are beautiful. i would […] reccomend this hotel but don't go for the food. It's a great value when you consider the price. Try and fly into La Romana airport as a shuttle service is very expensive from Santo Domingo. Read moreGenuine Expedia guest review
The whole experience was great! We were greetied at the entrance and take right to lunch! The staff was upbeat and extremely nice. They were always respectful and had activities for everyone. I do wish there would be servers around the pool taking orders instead of going to the bar but it's in the pool therefore wasn't a big deal. Loved the little surprise […] towel displays that were changed daily heart shape, swan shape and flowers on the bed :) Read moreGenuine Expedia guest review
"Good vacation !"
Good Christmas vacation for all of us ! We love Grand Bahia Principe !Genuine Expedia guest review
Everything is okGenuine Expedia guest review
"A So-So Okay Week Of our Life"
This is a place to go only if you do not wish to spend a week being waited on, and catered do. Not the place for that. While the landscaping and scenery was lovely, not anywhere close to the same effort or quality went into very boring, or extremely bad, food, with waiters and waitresses whose job is not to provide service, but to clear the table for […] the next group. Choose the snack bar over the buffet. The night "restaurants", were kind of a joke. Pool and beach were great, swim-up bar, not so much...........slow service at best there. Water was not clear, but was good for swimming.............no snorkling here. Room had a great view, and was clean. Shows at night were fun, and the casino.......... was there. So, did we hate the trip? No, but do not expect the place to stun you. We met great new friends at an okay place. The weather was perfect, and the trip to Catalina was great. Oh, and the greeting and discharging staff, may as well not have been there, very poor, and pretty rude. Read moreGenuine Expedia guest review
"was very impressed food and show"
i highly recommend the hotel the food and piano music was good and night show and the pool barGenuine Expedia guest review
"love the hotel but service is a joke"
service in the lobby with the waiter was not good had to get my self and go to the bar and get my drinks and in the a la carte rest. was very bad serviceGenuine Expedia guest review
"AMAZING! ; ALREADY PLANNING ANOTHER TRIP HERE ."
The hotel was amazing. Nothing negative to say. The buffet was the best of all. The restaurants not so much. The gourmet restaurant is something you want to stay away from. Overall the buffet has everything you would need, it changes daily. Some days you have dominican food, the next mexican dishes etc. The staff is extremely friendly and provide their […] customers with many activities throughout the day. You dont need to leave the hotel as there is many things to do. There are excursions that you can do for example we went horse riding, and went to the saona island which was gorgeous; two activities we recommend.However they are not included, there is a extra cost. We didnt want to leave and definatly will come back. Make sure you will bring pants for horseback riding and also dressy clothing if you plan on going to restaurants. Dont change your money at the airport as its less value and you will loose money. Also make sure you bring your lotions, sandals, and mosquito repelent etc as the stores here are very expensive . Read moreGenuine Expedia guest review
"Extremely good value!"
First trip to DR. We spent 1 week at the resort and did not leave the gorunds. No need to leave. Lovely grounds right on the Carribean Sea. Weather is beautiful, grounds are imaculate and pool and beach are second to none. Better than all-inclusive resorts in Jamica and St. Lucia that we have been to.Genuine Expedia guest review
Large suites with easy access to the beach. Very nice beach with palm trees and plenty of loungers for sun seekers. Food was average. Large pool. Resort is captive as the nearest town is appx 20 miles away, but all-inclusive makes it nice.Genuine Hotels.com guest review
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