It was clean and nice, but one of the main reasons I booked my room is because it had a hot tub. The drain on the tub was messed up it wouldn't hold water good. So we just crashed instead of getting to enjoy it. The rest of the room was ok. We wouldn't have spent the kind of money on just a room and bed, but oh well.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm so sorry to hear this. If there is ever an issue with a room, we encourage our guests to let our front desk team members know so we can make sure the room is in tip top shape for you and for future guests. Thanks for sharing your feedback and for visiting.
"Hard for people using a walker"
Hotel is great but it would be nice to have room service available 24-7. I like the casino but the cobblestone walkways are really difficult for someone like me who has to use a walker. Overall, it was a pleasant experience.Genuine Hotels.com guest review
Everything was great except for the pillows they were terrible very hard and lumpy and not comfortable.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm glad you had a great stay and we really appreciate and value your feedback. Thanks for sharing.
"Wedding night happiness"
I got this room for my daughter and son in law for their wedding night and they loved it. They said the room was beautiful and everyone was soo nice.Genuine Expedia guest review
"Beautiful place minus the dirty sock in our bed"
All of the service staff we encountered during our stay were fantastic. We both loved the hotel but were really put off by all of the smoking in public areas. We were both disappointed by the casino - no non-smoking areas. As someone allergic to smoke I lasted about 20 minutes before needing to leave due to my eyes swelling and beginning to get hives. […] All of the common areas allow smoking. The food in the hotel building was reasonably priced, drinks as well. Our bedroom, non-smoking, was lovely. Large, generously proportioned with a sunken living room area with a table to eat/work at and a sofa area to relax. There's also a generously sized empty mini fridge. Nice for cold drinks. Sadly, no microwave in the room so reheating things wasn't possible. The bathroom was gigantic with a walk in glass shower and a beautiful soaker tub. The toilet is it's own little room. Jack and Jill sinks and a granite counter-top completed the room. We did have a complaint regarding cleanliness. When we went to get into bed the first night of our stay, we found a dirty sock in between the sheets. As it was extremely late, we called the next morning and they said housekeeping would take care of it. When we returned to the suite that night, we found a clean room. However, my dirty socks had been taken from my pile of dirty clothes from housekeeping and thrown on the floor, and the dirty sock we had called about was still in the room in the same place we had mentioned. Read moreGenuine Expedia guest review
Response by Ameristar Casino Resort and Spa Thank you for staying with us and for sharing your review. I apologize for any inconvenience during your stay. We do have a non-smoking slot section on the second floor of our casino along with non-smoking sections in our restaurants and smoke-free floors in our hotel. Guest service is a top priority for us and I apologize if we fell short this time. We appreciate your feedback and do hope you come back to see us.
wonderful hotel. huge rooms, and very clean. i would stay here again for sure!Genuine Expedia guest review
My overall experience in the hotel was positive. The front desk staff was friendly and informative. The hotel was clean, the rooms were spacious and bathrooms were beautiful. The water in the shower was only luke warm. In addition, the hotel's description should state that they are still under construction because many of the night spots were closed. […] I would give the hotel 4 stars out of 5. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thank you for visiting! I'm glad you had a positive experience during your stay. We did close some of our restaurants temporarily during renovations/upgrades to the flooring, however all venues have reopened except for the buffet which reopens the first week of May. The renovations also affected the water in our guestrooms for just one night; we apologize for any inconvenience and we do appreciate your patience. Thanks for sharing your review and we hope to see you again.
beautiful hotel,huge casino loved it ! well worth itGenuine Expedia guest review
I always enjoy staying at Ameristar when I get the chance. Especially with the good deals you get on this site. Only bad comment I have is the smoking in the common areas. I know its a casino, but as a non smoker its disgusting to hop on to an elevator filled with smoke and then you reek of smoke. I will stay here again. This is the nicest hotel in […] St Charles. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thanks for sharing your review and for staying with us. I'm glad you enjoy visiting! I apologize if you were not completely satisfied with our casino. We do have a non-smoking slot section on the second floor of our casino, along with in our restaurants and hotel. We appreciate your feedback and hope to see you again soon.
I liked the sitting area. TV's were awesome. Loved big at broom with a TV. All staff were very nice.Genuine Expedia guest review
Hotel facilities and service were great! Just wish they didn't have 2 restaurants closed for renovations. :(Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm glad you had a great time during your visit! I apologize for any inconvenience our renovations caused. We appreciate our guests' patience during this upgrade. Thanks for visiting and we hope you can stay with us again soon!
Room was excellent. Very similar in layout to Venetian in Las Vegas. Hotel was quiet during the week, but got a bit raucus and noisy on the weekend. Two of the restaurants were closed for renovations so breakfast wasn't up to par, but we had a very nice dinner at Bugatti's. We would stay there again.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thanks for sharing your review and for being our guest. We appreciate your patience during our renovations and apologize for any inconvenience this may have caused. Thank you for staying with us and we hope to see you again soon!
We visited the Ameristar in Blackhawk, Colordao. That was an excellent casino. I would rate them with 5 stars. The Ameristar in Missouri was very disappointing. I would only rate it 1 star. The condition of the casino was disappointing. It was dingy and stingy. We even had to pay for our drinks. We have never stayed in any other casino where we had […] to pay for drinks. On the other hand, the service provided by the people who work there was good. The overall feeling was not good. I would not recommend anyone to stay there. My husband recommends that you have someone power wash your floors. There is gum everywhere. We had planned on staying 2 nights, but stayed only one and left. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm so sorry to hear you feel this way. Each one of our properties is unique and we work hard to provide a quality experience at each one of them. Colorado Gaming laws are different than those in Missouri, due to this we do not provide complimentary adult beverages in Missouri, per Missouri Gaming regulations. We do have free self-serve soft drink stations at each of our casinos. We appreciate your feedback and do hope you give us another try.
This hotel room was very unique compared to others I have stayed at. The sunken living room was very roomy and gave it a comfortable feel. The bathroom was also very big and I loved the TV in it. I didn't want to leave! We had a little luck in the casino, worked out perfect since we were on our way to Nashville. We will definately be back again to stay […] at your hotel! Read moreGenuine Hotels.com guest review
"Pretty good for STL"
Nice rooms, clean and updated to today's needs. 3 flat screens big nice bathroom plus good sitting room.Genuine Hotels.com guest review
The rooms were beautiful. The dealers were 90% temporarys and consistently did the wrong payouts with table having to instruct them on what to pay out. Cocktail waitresses were truly awful and I am usually pretty easy to please, several friends were at different tables and had the same opinion. Restaurant staff EXTREMELY slow, took us 1 entire hour […] to get lunch served in a 3/4 empty place at 2:00 p.m. all we had were sandwiches? Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm so sorry if you were not completely satisfied with your visit. We want all of our guests to receive a quality experience and excellent service. We appreciate your feedback and I will be sure to pass it along to our team members. Thanks for visiting and we hope you give us another try.
"better than Vegas"
We were so impressed.We did not know this place existed.A TV in the bathroom?!?!?A sunken living room!?!?!We loved it!!!!The staff was fantastic.By the way.....we stayed during a horrific snow storm when nothing was open but the Casino and the buffet and we still were impressed.Genuine Hotels.com guest review
The whole experience was very relaxful. The rooms were very nice and clean. The pool and spa were clean and very nice. We especially enjoyed swimming from the inside pool to the outside where it was snowing. It was a great wintertime getaway.Genuine Expedia guest review
"Clean and Quiet"
I was impressed from check-in to check-out. Valet service was top noch and fast. Check-in clerk was helpful and fast. The late night restaurant was also fast, and helpful. Food was pretty good for late night snacks. I would stay again. Also, my non-smoking room was just that...!Genuine Hotels.com guest review
"Mislead still enjoyed."
Did not get the type of room I was told when booking through Hotels.com. I booked a Luxury Suite and instead got a room with two Queen beds. Other then that our stay was excellent.Genuine Hotels.com guest review
My wife and I only stayed one night and we were both very impressed by the quality of the room for the price. Everything was clean and crisp, the design of the room is gorgeous! We did not have any issues with anything absolutely perfect. Quick check in and quick check out. This is our second time staying here and plan on being back again, we really […] love visiting the downtown St.Charles area Read moreGenuine Hotels.com guest review
The room was immaculate and exceeded my expectations of "comfortable." At check-in and following, the staff was courteous and welcoming. Located near downtown St. Charles, the surrounding area is definitely worth an afternoon visit. I would absolutely recommend this to anyone looking for comfort, cleanliness, entertainment, and fun!Genuine Hotels.com guest review
"High end room at a low price"
All large suites - quality rooms - 3 flat screens - very comfortable bedsGenuine Expedia guest review
Great place to stay for business. Would also recommend to anyone who wants a short fun get away.Genuine Hotels.com guest review
"WELL WORTH THE TRIP"
first time there great experence. Food was great and staff was very nice and helpful. casino was a blast nice layout. overall 5 starGenuine Expedia guest review
"Is easy to visit when traveling through the area."
Staff was excellent and room was very comfortable.Genuine Hotels.com guest review
The only problem we had were people in the hall talking at 2:30 AM.Genuine Expedia guest review
Was supposed ro have non smoking and ended up with a smoking room. There were still ashes all over bathroom floor.Genuine Expedia guest review
"A nice trip"
We enjoyed the casino, the room, the restaurants and the spa (pricy, but amazing).Genuine Hotels.com guest review
Excellent classy hotel Highly recommendGenuine Hotels.com guest review
"Don't bring the grand kids here!"
The pool is run so strictly it's hard to relax. If you ask for pool bracelets, you get questioned why you need more. It got rediculous the last time I was there with my grandchildren. I won't be coming back to this hotel.Genuine Expedia guest review
"IT WOULD FIT ANYONES NEEDS."
WE FOUND THE FACILITIES TO A GREAT BUY. THEY WOULD EQUAL ANY OF THE ROOMS WE'VE STAYED IN LAS VEGAS!Genuine Expedia guest review
"Close to interstate"
Found lemon seed in glass, dirty coffee cups. Room overpriced but nice very easy to get to.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thanks for staying with us. Cleanliness is a top priority for us and I apologize for any inconveniences. We appreciate your feedback and hope to see you again.
It was a good location, the construction did mess up some of the commute, but overall not bad.Genuine Hotels.com guest review
very large and confort hotel room.not bad compare most hotel in states.even better some old famous hotel in LV.Genuine Hotels.com guest review
The luxury suite was amazing. Everything was very clean, and the bed was very comfortable. Nice shower with a seperate tub.Genuine Expedia guest review
wonderfull - please send any deals , as we want to return, but rooms are high.Genuine Hotels.com guest review
"Not worth the price"
I was extremely disappointed with the upkeep and cleanliness of the room. Was expecting it to be much better for the price that we paid. Also, two of the tv's in our room were broken. Other than that, we had a blast at the casino and Bottleneck Blues Bar.Genuine Expedia guest review
Response by Ameristar Casino Resort and Spa Thank you for sharing your feedback. I'm glad you enjoyed our casino and the Bottleneck Blues Bar. I'm so sorry if you were not satisfied with your room. Cleanliness is a top priority for us and we want all of our guests to feel comfortable. If there is ever an issue with your room, please feel free to let our front desk staff know and they would be happy to take care of it for you.
"Best Casino/Hotel resort in the Midwest"
Not including Vegas, This is the Best Casino resort I have ever stayed at!Genuine Expedia guest review
My wife and I stayed the weekend at the Ameristar. We just needed to get away. We arrived an hour after check-in started. Our car was parked by the valet while a bellman unloaded our bags. We walked right up to the check-in desk and were immediately checked-in. The room was great, clean and fresh. A great view of the Missouri river. There were three […] tvs in our room, even in the bathroom. The shower is fantastic, and the tub was big enough for us both. Shockingly, we didnt win at the casino, lol. Everything you need is right there. We didnt bring our swimsuits, but next time we will. The pool is heated, indoors and out, and is very nice. The restaurants are great, maybe a little pricey, but the food is excellent. If you have the money, Buggatti's is a very fine meal. Overall our stay was great, a nice refresher. We waited a bit for a bellman when we checked out but that was the only complaint we had, Highly recommend this hotel. Read moreGenuine Hotels.com guest review
Great hotel. Room are spacious and beautiful. The staff was friendly and very helpful!Genuine Hotels.com guest review
Will stay again if in areaGenuine Hotels.com guest review
"Fun casino and awesome room!!!"
The nicest room for the price that I've every stayed at in a casino! Deluxe suite rocks. Free internet. Won a little money. Had a blast.Genuine Hotels.com guest review
"Loved the Room"
this was a stop over trip and we enjoyed the room and the pool.Genuine Hotels.com guest review
"Stay at Ameristar"
Room was to non-smoking but you could tell that it had been smoked in a lot. Variety of restaurants very nice and food was good especially at Pearl's Oyster Bar Very friendly staff at check in We have stayed here 2 times and have enjoyed our stayGenuine Expedia guest review
Response by Ameristar Casino Resort and Spa Thanks for posting your review and for visiting us. We do apologize if you weren’t completely satisfied with your room. Next time, feel free to let our front desk staff know and we can see about accommodating you with a move to another room.
Great for a weekend getaway. Art festival was going on in St. Charles. Weather was great, walked around during the day, did a little gambling at night. The room is large and clean. Hotel staff very friendly and helpful. Have stayed here many times before and will again.Genuine Hotels.com guest review
"Amazing hotel, great experience"
I had a 2-day business meeting and this hotel was a perfect spot to stay. All rooms are suites and everything from size, cleanliness, amenities, to quality of staff was phenomonal. Highly recommend this hotel!Genuine Hotels.com guest review
"The hotel has that Vegas appeal...Loved it ! ! !"
My husband and I were celebrating our Birthdays and were so glad that we chose the Ameristar in St Charles, Mo for our celebration...The hotel was beautiful and the room was much more than I had expected....It was lovely. It had a sunken sitting area and the view of the Missouri River was awesome....Can't wait to go back....and in the casino, well I […] brought back much more money than I took for gambling....I had a marvelous time...Thanks for the hospitality.........Julz Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Happy Birthday! I'm glad you had a nice celebration and thanks for visiting!
Exceeded expectations. Rooms were fantastic service was outstanding and I can't wait to stay there again.Genuine Hotels.com guest review
Excellent hotel! The room is big and very clean, compliment with bottle waters.Genuine Expedia guest review
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