The first room we stayed in the sheets were dirty. When thay moved us to a new room the shower in that one had a big hair ball in the drian.Genuine Expedia guest review
Response by Ameristar Casino Resort and Spa We are so sorry to hear about this experience. We strive to provide the most comfortable stay possible. We value our guests and appreciate your feedback to ensure we are always working to continuously improve our service. Was the staff friendly in resolving your concerns?
"VERY NICE STAY"
I have stayed here several times and will be back. I love the fact that you can stay, eat and have your entertainment all in one spot. The hotel rooms are always clean and the staff is always friendly.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thank you for visiting and for sharing your review! I'm glad you had a nice stay with us. I will be sure to pass your review along to our team. We hope to see you again.
Although we stayed on a non-smoking floor our room still had the smell of smoke in it. We found dust on the furniture and pieces of confetei throughout the room. The hotel staff was wonderful and quick to react to your every need.Genuine Hotels.com guest review
Room and bathroom were very well appointed and immaculate. Casino was a disappointment, though. Too smoky and no non smoking gaming tables. Restaurants did not impress me, either.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm glad you enjoyed your room but am sorry the casino and dining did not match that experience.Thanks for staying with us and for sharing your review. Your feedback has been sent to our casino team. We sure do hope you give us another try.
Mainly very good, clean and well maintained. The pool is wonderful, clean, and nice designed, very warm water and hot tub. It's just the 2nd day morning, our room card key can't open the pool door, something wrong with the card reader machine. It took us 3 times to look for stuff to help and went to front desk twice, not even helpful and not very good […] attitude from the white lady from front desk. It wasted us a lot of time and it's near the time we need to check out so we asked for a later check-out but she refused to help either. Beside, they said there are tea and coffee in room, but there's none, not even a coffee machine! and there's only 1 set of shower and shampoo for the room should live up to 4 people. And we wish there chould be menu for food in the room so we can call for room service. Not very satisfied, but it's fine. Read moreGenuine Hotels.com guest review
"Easy to get food, club, and casino"
Best hotel Room ever during go traveling...Genuine Expedia guest review
This was a 10th anniversary getaway and it was Amazing!! The staff was very eager to please and help in any way possible!! The onle thing that I was sad about was all the smoke from the casino. I forget Missouri allows smoking in facilities and being extremely allergic to it and an asthmatic it limited our experience a bit. We still had a fabulous […] time! Read moreGenuine Hotels.com guest review
Had a ball! Just lost a few dollars on the slots....Genuine Hotels.com guest review
I have stayed at this hotel several times. I can fly into St. Louis Lambert (10 minutes away) and meet my Mom and Sisters for a girls weekend. The food is good and the casino is fun. Lots of shopping in the area and staff is very accommodating.Genuine Expedia guest review
"Poor Food Quality"
The hotel is lovely and the room is very good. We are very disapponted with the quality of the food, in the greater casino and room service. This hotel as the opportuity to be a midwest destination. The casino itself is nothing special. The hotel is special. The quality of the service and food must improve. One of the best pool areas of any hotel.Genuine Hotels.com guest review
"Pure luxury, softly lit rooms, contemporary decor."
Professional staff conducts business with the utmost attention to detail. Accommodating in every sense of the word. Fine amenities, clean and inviting. My favorite hotel to stay at when in the area on business or pleasure.Genuine Expedia guest review
Went with the kids. Very nice rooms. Pool was great also the kids loved the under water music. All around great stay.Genuine Expedia guest review
"Nice place to stay"
I like the hotel and the restaurants.Genuine Hotels.com guest review
Awesome hotel, beautiful pool and hot tubs although it was a bit busy with kids before 9 pm. The whole experience was great. Buffet was so-so for the price.Genuine Expedia guest review
We stopped at the Ameristar on our way to Branson because it was a half way point for our roadtrip from Wisconsin. The hotel is quite beautiful and there are several choices for dinner without leaving the premises. The casino is huge--great way to spend an evening! We will be back.Genuine Expedia guest review
"Hotel where our granddaughter graduated."
Excellent hotel with spacious suites, wonderful views, free valet parking and super bell staff!Genuine Expedia guest review
"Hotel with casino"
absolutely loved hotel room. Definitely a 5 star. Loved the whole complex. Only disappoint once the seafood restaurant and lounge with live music were neither one open during the week.Genuine Expedia guest review
"Great Hotel Great Location"
In town for the World Series. Great Hotel. Loved the Buffet and the Sports Bar. Indoor/Outdoor pool was fun.Genuine Expedia guest review
"Wonderful and beautiful experience"
We were greeted with friendly hotel staff at every part of our stay. The room was clean, updated and very comfortable. We also loved the sitting area as well.Genuine Expedia guest review
"It was nice"
Very nice enjoyed our stay had a good time Would recommend to other peopleGenuine Expedia guest review
This was the perfect date night experience. We were pampered from the minute we got to the hotel with free valet parking until we received our car quickly at checkout. It was great to be able to enjoy our amazing room with a nice garden tub/ separate huge shower, tv in the bathroom, lighted closet, 2 level suite and great waterfront view. The room was […] extremely nice and comfortable. It was great to have so many restaurant and entertainment choices all within a short walk back to our room. It was like having a small city within the hotel. We loved everything about this hotel from the relaxing huge indoor/outdoor pool&jacuzzi to the fun clubs. The seafood restaurant had great food. The breakfast room service was a perfect end to our wonderful mini vacation. We can't wait to return to this hotel again. Read moreGenuine Expedia guest review
Very nice place to stay. Pool is beautiful and everything was clean. Only problem we had was that one of our queen beds was broken, you could see the sag in it when you sat on it. Luckily it didn't affect the sleep on it or we would have asked to be moved. Bathroom is spacious and very nice.Genuine Hotels.com guest review
Excellent stay, large nicely designed room, WITH THREE TV's! Very good restaurants also.Genuine Hotels.com guest review
"Loved the hotel. The staff was great!"
had a great time! The casino was tight but still enjoyed my stay. The pool area is beautiful. Who knew this was here...loved it!Genuine Expedia guest review
I LOVE this hotel. It is so big and clean and comfortable!Genuine Expedia guest review
"Beautiful large rooms."
Perfect location for a girls trip. Shopping during the day, slots at night.Genuine Expedia guest review
The stay itself was enjoyable. However, the first night was a rocky experience. When I booked the room, I asked to be changed to a smoking room if one became available. At check-in I asked and was told there was one that hadn't been cleaned yet. I said I would wait and was told I would get a phone call when the room was ready. I sat in a restaurant […] for over two hours and never got that call. I should mention that I had driven 5 hours to get there. After that, my stay wonderful. Read moreGenuine Hotels.com guest review
This is the best casino hotel I've been so far!!!Genuine Hotels.com guest review
Friendly staff, excellent room, food was amazing, casino paid off well for the time gaming. Very clean hotel pool had a large hot tub indoors and out with a place to swim to and from the inside to outside.Genuine Expedia guest review
"Top shelf facility"
Very comfortable and enjoyable. High quality construction with no cost spared. Good to see such excellence these days when so many other such facilities show sub standard just to get by construction.Genuine Hotels.com guest review
Our stay at Ameristar was wonderful! I was concerned the online description of the room as a "suite" was just clever wording but it was in fact an amazing suite! We were celebrating a "Girls Night Out/Bachelorette Party" and were treated VIP from the minute the valet took our keys. Even the staff in the adjoining bars and restaurants, as well as on […] the casino floor, were friendly and welcoming. We all thoroughly enjoyed our experience at Ameristar. Read moreGenuine Hotels.com guest review
"Nice hotel with casino, restaurants and bars!"
Only stayed one night, booked through expedia about 4 hours before arriving. The staff at the front desk took about 10 minutes to look up our reservation we made through expedia, they said it was in a different computer system. Once they finally found our reservation the remainder of the stay was good.Genuine Expedia guest review
"Lots to do beautiful rooms"
Booked 3 suites for my brothers bachelor party. Rooms weren't connected until I asked the front desk if we could move and they kindly obliged. St. Charles bars were about a 30min walk away and the casino is open all night if you are still up for some fun. Would be nice if there were more shows or clubs inside the casino but it appeared most of the cliental […] was older. Read moreGenuine Expedia guest review
Great Hotel!!!Genuine Hotels.com guest review
"Great location for events in Downtown St. Charles"
Great place to stay for late night dining, entertainment and just a get away.Genuine Hotels.com guest review
"Worst casino ever."
The room overall was fine the toilet was dirty but called housekeeping and came right away to clean it. Then went down to eat at the Amerisports Bar And Grill worst service and the food is not good at all and the waitress accused us of not paying the bill, then two cops approached us harassing us and just being mean and they said they would check the […] cameras to find out what had happened so we had to wait around while a cop stood their and watched us like we were criminals. And I guess they found out that we did pay because all of a sudden everything was ok but we never got an apology. And if that wasn't enough the security at the casino was the worst I have never felt so discriminated against in my entire life. Our last night at the hotel we went down to the casino but we never went in because the manager said our Id were not valid when we had been in and out the casino at least a dozen times and every time we got our Id's checked with a machine they have there to catch any fake Id's . But no he said no and again just felt like we were being discriminated against. The managers and security before you enter the casino are the worst they treated us horribly never again will we stay at this hotel . And the hotel was great but the casino and that restaurant were the worst . I don't know if it had anything to do with us being Hispanics but worst worst ever. I do not recommend this hotel if you are going for the casino the hotel is great but the casino is a fail. Read moreGenuine Expedia guest review
"Great weekend getaway"
We only stayed one night and didn't get to check out the spa or pool. Next time we will stay. Maybe a weekendGenuine Expedia guest review
"Very lovely suite with beautiful view of the river"
Great! We stayed for a wedding in downtown St. Charles then it was a great place to go afterwards and continue mingling and having drinks at the casino. Even was able to find a place for a late night snack.Genuine Expedia guest review
"Great place to stay!!"
This was one of the best places I have stayed at almost any price level! I will stay there every chance I can! Lydia Rae at the desk made our stay even better!!Genuine Hotels.com guest review
"Beautiful hotel but not for non smokers"
The rooms here are beautiful and the staff is great but if you are a nonsmoker, even in no smoking rooms, the smell seems to permeate everything. I'm not sure if it's their exhaust system or what, but every night around 10 we would smell something burning. The same goes for the casino - I've never been to one that smells that strong. At breakfast the […] non smoking section was almost full compared to a few tables occupied in the smoking section. They seem to think that nonsmokers are not interested in gambling, putting them upstairs in a small section with very few machines. If you're a smoker you're going to love this place! Read moreGenuine Expedia guest review
Response by Ameristar Casino Resort and Spa Thanks for visiting and for sharing your review. I'm glad you enjoyed your stay. I apologize if you were unsatisfied with our non-smoking sections. We appreciate your feedback as we do our best to accommodate all of our guests, both smoking and non-smoking. I'll be sure to pass your review along to our team.
We stayed at the hotel for our anniversary and it was gorgeous. The room was amazing and really clean and comfy! The best thing is you don't need to leave the hotel for anything. The casino was great fun and it has a good choice of restaurants. Only complaint was because we stayed midweek some of the restaurants closed early and some were not even […] open! Read moreGenuine Hotels.com guest review
Loved the big room, comfortable bed and room service......but the food was par, we were surprised, we have stayed at the Argosy in Kansas City, Mo. Food was really good and plates were full. We were hoping this Casino would be the same, same prices but different taste, very disappointed, we would stay there again but not order any food.Genuine Expedia guest review
Response by Ameristar Casino Resort and Spa I'm so sorry to hear this. Our team of chefs work hard to provide quality dining experiences at each of our restaurants. We encourage guests to let us know if they are not completely satisfied with their meals so that we can ensure a quality experience for the next time. Thanks for sharing your feedback and for being our guest.
I would recommend this Hotel to stay. This Hotel is 4-5 stars.Genuine Hotels.com guest review
"close to must see sights"
Was not pleased with the desk staff and how our reservations were handled. Will not stay here again. The cleaning, valet and bell service team were very nice and informative.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm so sorry to hear that you weren't happy with the reservation experience during your stay. We'd like to hear more and encourage you to contact us to share more details of what occurred so we can improve. We do appreciate your feedback and hope you will reconsider being our guest.
Nice weekend getaway in Nice area with shops closeGenuine Expedia guest review
Security should do a better job of making people be quite in there room at 3:00am. After the first time they checked on my neighbor next door they just assumed the noise would stop after they left. They were wrong!Genuine Hotels.com guest review
"Great Wedding Night Stay"
Hotel employees were very accommodating. We had a very short wait while checking in for our room to be ready. The room was nice and spacious and we had a nice view of the pool below. The only downside of the stay was the guests in the adjacent room let their children scream and cry for about an hour before getting them to quiet down in the early AM […] . Read moreGenuine Hotels.com guest review
Nice rooms very pricey and the hallway to our room had a foul odorGenuine Expedia guest review
We had a ball. The room was the most comfortable I've staying in a very long time. The Casino provided easy access to dining, entertainment and of course, gambling. We very much enjoyed ourselves and never left the property.Genuine Hotels.com guest review
We were very impressed with our first time stay. Staff was very friendly and always willing to help. The only problem that we had was with the casino and the ventilation. We could not spend as much time there as we had wanted do to the problem with smoke. I have COPD and breathing was a real issue.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thanks for giving us a try. We do have a non-smoking slot section on the second floor of our casino. Thank you for sharing your feedback with us.
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