"Nice place to stay"
I like the hotel and the restaurants.Genuine Hotels.com guest review
Awesome hotel, beautiful pool and hot tubs although it was a bit busy with kids before 9 pm. The whole experience was great. Buffet was so-so for the price.Genuine Expedia guest review
We stopped at the Ameristar on our way to Branson because it was a half way point for our roadtrip from Wisconsin. The hotel is quite beautiful and there are several choices for dinner without leaving the premises. The casino is huge--great way to spend an evening! We will be back.Genuine Expedia guest review
"Hotel where our granddaughter graduated."
Excellent hotel with spacious suites, wonderful views, free valet parking and super bell staff!Genuine Expedia guest review
"Hotel with casino"
absolutely loved hotel room. Definitely a 5 star. Loved the whole complex. Only disappoint once the seafood restaurant and lounge with live music were neither one open during the week.Genuine Expedia guest review
"Great Hotel Great Location"
In town for the World Series. Great Hotel. Loved the Buffet and the Sports Bar. Indoor/Outdoor pool was fun.Genuine Expedia guest review
"Wonderful and beautiful experience"
We were greeted with friendly hotel staff at every part of our stay. The room was clean, updated and very comfortable. We also loved the sitting area as well.Genuine Expedia guest review
"It was nice"
Very nice enjoyed our stay had a good time Would recommend to other peopleGenuine Expedia guest review
This was the perfect date night experience. We were pampered from the minute we got to the hotel with free valet parking until we received our car quickly at checkout. It was great to be able to enjoy our amazing room with a nice garden tub/ separate huge shower, tv in the bathroom, lighted closet, 2 level suite and great waterfront view. The room was […] extremely nice and comfortable. It was great to have so many restaurant and entertainment choices all within a short walk back to our room. It was like having a small city within the hotel. We loved everything about this hotel from the relaxing huge indoor/outdoor pool&jacuzzi to the fun clubs. The seafood restaurant had great food. The breakfast room service was a perfect end to our wonderful mini vacation. We can't wait to return to this hotel again. Read moreGenuine Expedia guest review
Very nice place to stay. Pool is beautiful and everything was clean. Only problem we had was that one of our queen beds was broken, you could see the sag in it when you sat on it. Luckily it didn't affect the sleep on it or we would have asked to be moved. Bathroom is spacious and very nice.Genuine Hotels.com guest review
Excellent stay, large nicely designed room, WITH THREE TV's! Very good restaurants also.Genuine Hotels.com guest review
"Loved the hotel. The staff was great!"
had a great time! The casino was tight but still enjoyed my stay. The pool area is beautiful. Who knew this was here...loved it!Genuine Expedia guest review
I LOVE this hotel. It is so big and clean and comfortable!Genuine Expedia guest review
"Beautiful large rooms."
Perfect location for a girls trip. Shopping during the day, slots at night.Genuine Expedia guest review
The stay itself was enjoyable. However, the first night was a rocky experience. When I booked the room, I asked to be changed to a smoking room if one became available. At check-in I asked and was told there was one that hadn't been cleaned yet. I said I would wait and was told I would get a phone call when the room was ready. I sat in a restaurant […] for over two hours and never got that call. I should mention that I had driven 5 hours to get there. After that, my stay wonderful. Read moreGenuine Hotels.com guest review
This is the best casino hotel I've been so far!!!Genuine Hotels.com guest review
Friendly staff, excellent room, food was amazing, casino paid off well for the time gaming. Very clean hotel pool had a large hot tub indoors and out with a place to swim to and from the inside to outside.Genuine Expedia guest review
"Top shelf facility"
Very comfortable and enjoyable. High quality construction with no cost spared. Good to see such excellence these days when so many other such facilities show sub standard just to get by construction.Genuine Hotels.com guest review
Our stay at Ameristar was wonderful! I was concerned the online description of the room as a "suite" was just clever wording but it was in fact an amazing suite! We were celebrating a "Girls Night Out/Bachelorette Party" and were treated VIP from the minute the valet took our keys. Even the staff in the adjoining bars and restaurants, as well as on […] the casino floor, were friendly and welcoming. We all thoroughly enjoyed our experience at Ameristar. Read moreGenuine Hotels.com guest review
"Nice hotel with casino, restaurants and bars!"
Only stayed one night, booked through expedia about 4 hours before arriving. The staff at the front desk took about 10 minutes to look up our reservation we made through expedia, they said it was in a different computer system. Once they finally found our reservation the remainder of the stay was good.Genuine Expedia guest review
"Lots to do beautiful rooms"
Booked 3 suites for my brothers bachelor party. Rooms weren't connected until I asked the front desk if we could move and they kindly obliged. St. Charles bars were about a 30min walk away and the casino is open all night if you are still up for some fun. Would be nice if there were more shows or clubs inside the casino but it appeared most of the cliental […] was older. Read moreGenuine Expedia guest review
Great Hotel!!!Genuine Hotels.com guest review
"Great location for events in Downtown St. Charles"
Great place to stay for late night dining, entertainment and just a get away.Genuine Hotels.com guest review
"Worst casino ever."
The room overall was fine the toilet was dirty but called housekeeping and came right away to clean it. Then went down to eat at the Amerisports Bar And Grill worst service and the food is not good at all and the waitress accused us of not paying the bill, then two cops approached us harassing us and just being mean and they said they would check the […] cameras to find out what had happened so we had to wait around while a cop stood their and watched us like we were criminals. And I guess they found out that we did pay because all of a sudden everything was ok but we never got an apology. And if that wasn't enough the security at the casino was the worst I have never felt so discriminated against in my entire life. Our last night at the hotel we went down to the casino but we never went in because the manager said our Id were not valid when we had been in and out the casino at least a dozen times and every time we got our Id's checked with a machine they have there to catch any fake Id's . But no he said no and again just felt like we were being discriminated against. The managers and security before you enter the casino are the worst they treated us horribly never again will we stay at this hotel . And the hotel was great but the casino and that restaurant were the worst . I don't know if it had anything to do with us being Hispanics but worst worst ever. I do not recommend this hotel if you are going for the casino the hotel is great but the casino is a fail. Read moreGenuine Expedia guest review
"Great weekend getaway"
We only stayed one night and didn't get to check out the spa or pool. Next time we will stay. Maybe a weekendGenuine Expedia guest review
"Very lovely suite with beautiful view of the river"
Great! We stayed for a wedding in downtown St. Charles then it was a great place to go afterwards and continue mingling and having drinks at the casino. Even was able to find a place for a late night snack.Genuine Expedia guest review
"Great place to stay!!"
This was one of the best places I have stayed at almost any price level! I will stay there every chance I can! Lydia Rae at the desk made our stay even better!!Genuine Hotels.com guest review
"Beautiful hotel but not for non smokers"
The rooms here are beautiful and the staff is great but if you are a nonsmoker, even in no smoking rooms, the smell seems to permeate everything. I'm not sure if it's their exhaust system or what, but every night around 10 we would smell something burning. The same goes for the casino - I've never been to one that smells that strong. At breakfast the […] non smoking section was almost full compared to a few tables occupied in the smoking section. They seem to think that nonsmokers are not interested in gambling, putting them upstairs in a small section with very few machines. If you're a smoker you're going to love this place! Read moreGenuine Expedia guest review
Response by Ameristar Casino Resort and Spa Thanks for visiting and for sharing your review. I'm glad you enjoyed your stay. I apologize if you were unsatisfied with our non-smoking sections. We appreciate your feedback as we do our best to accommodate all of our guests, both smoking and non-smoking. I'll be sure to pass your review along to our team.
We stayed at the hotel for our anniversary and it was gorgeous. The room was amazing and really clean and comfy! The best thing is you don't need to leave the hotel for anything. The casino was great fun and it has a good choice of restaurants. Only complaint was because we stayed midweek some of the restaurants closed early and some were not even […] open! Read moreGenuine Hotels.com guest review
Loved the big room, comfortable bed and room service......but the food was par, we were surprised, we have stayed at the Argosy in Kansas City, Mo. Food was really good and plates were full. We were hoping this Casino would be the same, same prices but different taste, very disappointed, we would stay there again but not order any food.Genuine Expedia guest review
Response by Ameristar Casino Resort and Spa I'm so sorry to hear this. Our team of chefs work hard to provide quality dining experiences at each of our restaurants. We encourage guests to let us know if they are not completely satisfied with their meals so that we can ensure a quality experience for the next time. Thanks for sharing your feedback and for being our guest.
I would recommend this Hotel to stay. This Hotel is 4-5 stars.Genuine Hotels.com guest review
"close to must see sights"
Was not pleased with the desk staff and how our reservations were handled. Will not stay here again. The cleaning, valet and bell service team were very nice and informative.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm so sorry to hear that you weren't happy with the reservation experience during your stay. We'd like to hear more and encourage you to contact us to share more details of what occurred so we can improve. We do appreciate your feedback and hope you will reconsider being our guest.
Nice weekend getaway in Nice area with shops closeGenuine Expedia guest review
Security should do a better job of making people be quite in there room at 3:00am. After the first time they checked on my neighbor next door they just assumed the noise would stop after they left. They were wrong!Genuine Hotels.com guest review
"Great Wedding Night Stay"
Hotel employees were very accommodating. We had a very short wait while checking in for our room to be ready. The room was nice and spacious and we had a nice view of the pool below. The only downside of the stay was the guests in the adjacent room let their children scream and cry for about an hour before getting them to quiet down in the early AM […] . Read moreGenuine Hotels.com guest review
Nice rooms very pricey and the hallway to our room had a foul odorGenuine Expedia guest review
We had a ball. The room was the most comfortable I've staying in a very long time. The Casino provided easy access to dining, entertainment and of course, gambling. We very much enjoyed ourselves and never left the property.Genuine Hotels.com guest review
We were very impressed with our first time stay. Staff was very friendly and always willing to help. The only problem that we had was with the casino and the ventilation. We could not spend as much time there as we had wanted do to the problem with smoke. I have COPD and breathing was a real issue.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thanks for giving us a try. We do have a non-smoking slot section on the second floor of our casino. Thank you for sharing your feedback with us.
"very nice hotel"
new hotel, large rooms, very nice pool, convenient parking, only issue (beyond hotels control) was that there was construction on the bridge over the river in 1/70 creating some traffic congestion.Genuine Expedia guest review
"Reserved smoking room"
We reserved a smoking room weeks in advance when booking through Expedia on-line. Upon arriving at the hotel at 4pm we were told all smoking rooms were taken but we could check back at nine pm when they received their next set of cancellations. (which sounded to us like they still had smoking rooms available at that time). We were told by the staff […] at the check in counter that when making a reservations on-line, asking for a smoking room is a request not a gaurentee. (who would know that?) At nine pm we checked back and were told no smoking rooms were available. What a shame that a nice casino and hotel with a good reputation would resort to such decietfullness. Sounds like the smoking rooms were overbooked. Perhaps to keep us smokers out of our rooms and in the casino where you could smoke? The hotel staff was very casual about the whole situation which only upset my friends and I further. For goodness sake people, just be honest. We rareley have the time or the money to have a litte holiday like this so please try to work with us when we do. Read moreGenuine Expedia guest review
Response by Ameristar Casino Resort and Spa I'm so sorry to hear you were unsatisfied. We do our very best to accommodate all of our guests' room requests, however, room types are based on availability and may not always be guaranteed. Thank you for staying with us and we do hope you continue to be our guest.
"An awesome Experience"
What a great place. Not one complaint. Close to where we wanted to go. Really great access to downtown St. Charles and the Verizon Ampitheater. A Las Vegas style hotelGenuine Hotels.com guest review
"Great Two-Night Stay"
First time at the Ameristar and well pleased. The room was not ready when we arrived. Desk clerk took our cellphone number and promised to call when ready...called in 15 minutes, a pleasant surprise. Hotel staff, including the valets, were very cordial. Casino staff, dealers, and bartenders friendly and made us feel welcome. Entire facility beautiful, […] reminded us of Las Vegas. Only one drawback. We exited our room at 8:00am and room not cleaned until after 5:00pm. Not very well cleaned and coffee pot filter not discarded or machine cleaned. All-in-all a pleasant experiance and plan to return. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thanks for staying with us and for sharing your review. We do apologize for any delay in the housekeeping of your room; I'll be sure to pass your feedback along to our team. We look forward to seeing you next time.
I absolutely loved my stay at the Ameristar Hotel and Spa. I felt so comfortable. The most luxurious hotel stay I have ever had. My room was clean and spacious. I can not think of a single bad thing to say about the place. Free parking was a definate plusGenuine Hotels.com guest review
"Room smelled and both televisions didn't work."
We stayed in a "non-smoking" room that smelled freshly smoked and we also came to find that neither television worked without us standing 2 feet in front of it and pressing the remote very hard. I called down and the brought new remotes and a ozone cleaner. Well the ozone purifier rattled and didn't seem to do anything even after hours of use. Also, […] the new remotes have no great fix to our tv issue. I told the front desk about my concerns upon check- out and they showed no real concern for the quality of my stay. Not what I'd expect considering what I paid for that room. The hotel is overall very beautiful and the pool area is gorgeous. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa I'm so sorry if your stay wasn't what you expected. We do care about each of our guests and want you to receive the quality experience we strive to provide. We appreciate your feedback and hope you give us another try.
"Ameristar Suites Exceptional"
We had a wonderful stay at the Ameristar after our previous hotel reservation was overbooked. Everything was pristine, comfortable and the staff was very friendly.Genuine Expedia guest review
"wonderful front side pool view"
we were very satisfied and impressed with the resort. it was very upscale and fancy. we stayed with 2 toddlers who had a blast in the pool and left hand prints all over. something i noticed upon leaving was that i did not recall seeing fingerprints/hand prints around the room (as my toddlers left behind). the cleanliness was noticed.Genuine Hotels.com guest review
"Perfect weekend getaway."
The experience was awesome! It was hectic for a bit when a tornado hit the area but the staff took great care of all the hotel guests in getting everyone to a safe place and keeping everybody informed of what was going on. When things got back to normal we had a fun & relaxing weekend at the hotel & casino. The food places also provided great service […] and food. Read moreGenuine Expedia guest review
My experience was a FANTASTIC one! I can't stress ENOUGH how great it was! The lobby was spotless as it always is when I go to the Ameristar. Staff was on-hand and plentiful when I needed to check-in and check-out. The room, pssh, I can't even begin to compliment it enough. I knew the Ameristar went to the 9's, but the room was an 11! Great no, fantastic […] all around experience. Read moreGenuine Expedia guest review
"Excellent as Expected"
We stayed for our anniversary and had the most relaxing experience. We live in town and have stayed here 3 times. Each time has been fun and invigorating. The staff is friendly and helpful; the rooms are neat, clean, and have a great modern design; and the restaurants, bars, and casino are all top quality. This is a great getaway for anyone staying […] in the St. Louis area or for locals who want to have a Strip style Vegas vacation without leaving town. Read moreGenuine Expedia guest review
"Convenient for Casino gambling"
Highly recommend. Beautiful room...very nice roomy bathroom. Mattress was awesome, clean room and comfortable furniture...lots of TV's.. We had a river view room which was nice but need to get window washers...very dirty windows for such a nice Hotel.Genuine Hotels.com guest review
Response by Ameristar Casino Resort and Spa Thanks for your recommendation! We appreciate your feedback on the windows and we will definitely forward it along. Thank you for visiting.
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