"Great location... poor facilities"
- No water .. No vending machines anywhere either. None of our room service orders came with water and when I asked the servers, they said they'd be back but none of them returned. - There was only one cup for coffee and one glass in the room. - Relish, their "featured" restaurant for breakfast, ran out of orange juice at breakfast time - Concierge […] is useless...just handed me a list of car companies when asked to arrange for rental. When I asked for "things to do" in Port of Spain, I was handed a map with no recommendations. - Tours and travel desk was as just a card holder with a travel company's card Read moreGenuine Expedia guest review
Service at the bar could be a little better.Breakfast could have been better but overall the stay was good...Genuine Hotels.com guest review
"Great customer service"
We had great customer service, front desk, restaurant personnel were very nice and helpful. Even arranged for a slice of cheescake for our arrival on our anniversary. Pool was closed due to maintenance (had no advance notice). The rooftop restaurant was closed also which was very disappointing due to that being one of the reasons I chose this hotel. […] The room was clean except that it looked outdated (carpet), the carpet had stians. Read moreGenuine Hotels.com guest review
"Morning call service"
Morning call service is not good. Sometimes late, sometimes forgotten.Genuine Expedia guest review
"Best option at Trinidad"
Excellent services, comfortable rooms, and best value-price.Genuine Expedia guest review
""A Strong Contender""
Courteous and efficient service. Ample secure parking. Excellent location. I enjoyed my stay.Genuine Expedia guest review
"Very NIce Hotel"
The only problem was that the room smells like humidity, actually all rooms smells like that.Genuine Hotels.com guest review
"Very nice and comfortable hotel."
I enjoyed the hotel for its location, comfort, and quietness.Genuine Expedia guest review
"great for every one"
Excellent pricey but over all nice, excellent pool , excellent serviceGenuine Expedia guest review
"My favorite Place in Port Of Spain"
Excellent Hotel, Excellent Service, Exclellent room and very nice staff. Always a pleasure to come back to this hotel.Genuine Hotels.com guest review
This is not a 4.5 star, no concierge, no snacks after 11pm, no minibar, wireless service weak, bath tub closer is in the center of the tub which continuously closes as you stand on itGenuine Hotels.com guest review
The location is great the staff is super friendly and very attentive, restaurants in the Hotel were excellent the service is amazing! The room was very confortable and clean Housekeeping personal did a great job everyday...there is a Bar on top of the Hotel and you can see the beautiful city lights at night... great view...I highly recommend this Hotel. […] K&J Read moreGenuine Expedia guest review
"Contemporary hotel conviniently located"
Modern, nice decor, good location. Pool a bit dirty and closed for cleaning in the morning at 10:00 on a school holiday. Food is overpriced.Genuine Expedia guest review
Carlton Savannah has a bit more of a boutique feel, if you prefer that to the more grandiose hotel climate of the Hyatt. Hotel room was very nice and really clean. Food in lobby restaurant was good as well. Staff were extremely nice. However, checkout process was lengthy and a bit convoluted, we were not able to pay with AMEX as system was down. Leave […] extra time for checkout, especially if departing early. Also, there is no wifi in the rooms, only in lobby. Rooms just have ethernet connection. Read moreGenuine Hotels.com guest review
"Hotel - Carlton Savannah"
It was ok, the room wasn't cleaned properly. The bathroom shower is definetly to small for two people & the fixtures in the bathroom are falling apart!Genuine Hotels.com guest review
"Hotel for carnival"
They gave us a Room with view to the air conditioning machines, the noise never stop, the description of the room include a kitchen that we never saw too. The location is perfect for carnival and staff of the restaurant friendly.Genuine Expedia guest review
"Was good on previous trip, but no longer"
I stayed here in Feb 2012, and I thought the hotel was very nice. It was comfortable, centrally located, stylish, and the service and food quality were both solid. However, this new stay in January 2013 was unfortunately disappointing. The hotel seems to have let basic maintenance lapse greatly. Constant cold showers despite complaining. Nicked up walls […] and floors. Poor food quality and very slow service. The bed was comfortable, so that was a silver lining... Read moreGenuine Hotels.com guest review
"Great for a short stay"
Recently renovated, but it's clear that the renovation has not been properly maintained. Nice rooms, with lots of space with modern finishes and ambience. Elevator moves quickly, but only one was operational. Very comfy bed - comfier than many other hotels. Need more electrical outlets in-room, however.Genuine Expedia guest review
"Disappointed by front desk staff"
Very clean and comfortable. When I booked the room I was supposed to get a mountain view and got the view of back of hotel. I could not open the windows. I did not get complimentary bottle water. The last night I asked front desk staff to call a Taxi for next morning. I was told that the taxi driver was not available and that they would call someone […] else. The next morning different staff told me no one called a taxi and they needed to call a taxi. When it was time to leave a had two taxis fighting to take me to my destination. TAXIS WORKING FOR HOTELS ARE VERY EXPENSIVE!! Read moreGenuine Hotels.com guest review
"stay at P.O.S."
Good hotel to stay at Port of Spain, same problem of all P.O.S. hotels, too expensive for hotel rating. But still very clean & great room.Genuine Expedia guest review
""Great hotel for families and couples""
I think the hotel is wonderful. The roof top bar and its view of the city was amazing. The deluxe room was very spacious. The staff was great, friendly and always ready and willing to help me. The food was great. I would so recomend to friend and family.Genuine Expedia guest review
"nice hotel at the edge of a crowded city"
Nice hotel with neat big room, modern bathroom and great indoor fitness facility. What we did not like is the stuffy smell in the corridor on the 9th floor, most probably as a result of moisture. The small breakfast and diner restaurant was ok, however the restaurant on the first floor was empty on one of the evenings. Maybe the hotel should intensify […] PR to promote this Restaurant! Overall a nice hotel close to the Queens Park Savannah. Read moreGenuine Expedia guest review
The Carlton Savannah is a very contemporary and charming hotel in Port of Spain. It's not very close to downtown and is about 30 minutes from the airport in Piarco. The taxi ride can also be expensive (NB: the hotel offers a shuttle, but not free of charge). That said, the pool is an oasis, the rooms are very smart and contemporary with Caribbean flair […] and the rooftop bar offers a fantastic rum punch and a a great view of the city and the mountains. The staff were very polite and accommodating, especially considering my late arrival and need for food. I would definitely stay here again. Read moreGenuine Hotels.com guest review
The Hotel didn't have Internet as promised. During the three days that we were at the hotel they didn't fix it. The atmosphere was lousy. We found also a person asking us for money at the elevator.Genuine Expedia guest review
Very clean and well kept. When I did the booking it said that wi-fi was available in rooms. Not true, only in lobby area. They allowed a taxi driver come up to our room when we never asked for a car. That was a bit of a negative safety issue for us.Genuine Hotels.com guest review
"Great place for single traveler"
The staff were friendly. One was kind enough to accompany me on his way home to a movie venue to ensure I did not get lost. He refused to be compensated for his time. The staff were young and enthusiastic about their jobs, and displayed the most professional behavior. I will return. Irish the roof top restaurant was opened all week!Genuine Expedia guest review
very nice hotel, but a bit far from the airport (30 min)Genuine Hotels.com guest review
The hotel amenities, location and comfort are amazing, but the room was always chilly, despite all the attempts to fix the problem.Genuine Hotels.com guest review
"A great hotel for who wants romance and relaxation"
When you enter the hotel it has an atmosphere of relaxation. The staff was very friendly and polite . The room was beautiful and comfortable. The pool was wonderful, it was a delight to find that it was a heated pool. When we went to dinner, the staff was very friendly and professional . The dinner tasted wonderful, everything was so delicious . We […] then went on the roof to the lounge which was beautiful. It has a laid back atmosphere and a wonderful view of Port-of-Spain and the surrounding areas, it also has a bar. The hotel also has a fitness room which was clean and spacious , it has treadmills, weights and bikes. My whole stay was wonderful and I plan to go back anytime that I good back to Trinidad, and I will recommend this hotel to anyone who goes to Trinidad. Read moreGenuine Expedia guest review
"Great Hotel, but a Mold problem"
The hotel and staff are excellent.. The pool area and bar excellent.. The rooms are beautiful.. The hallways smell musky.. The room had and overwhelming smell of mold.. The walls were damp To touch.. The bed was a Murphy Bed.. When I retracted it To the wall you could see mold on the underside of the Platform.. I checked out and stayed at another h […] otel. Read moreGenuine Expedia guest review
it was grate ,love the sound system in the room, NICCCEEEE....Genuine Expedia guest review
"Great business hotel"
We started our trip at 3:00 a.m. and arrived at the Carlton Savannah in Trinidad at 8:00 a.m. (Check-in is at 3:00 p.m.) A friendly staff welcomed us and took care of our luggage. In the meantime we could enjoy a good breakfast. The staff would do anything possible to see if there would be a room available any sooner than 3:00 p.m. Though exhausted, […] we were not in a hurry, so after breakfast we sat by the pool and surprisingly at 9:15 a.m. we got our keycard! I'd expected some service, but this was superb! This gesture really made our day! We had a wonderful stay, excellent food (both restaurants in the hotel), very professional staff and a nice ambiance. I can surely recommend the Carlton Savannah to business travellers! Read moreGenuine Expedia guest review
"Fabulous hotel for everyone!"
The Carlton Savannah was everything a hotel should be. The staff, from the front desk to house cleaning, was attentive and responded immediately to any needs or questions I had. Every person was friendly, made eye contact and made me feel welcome. The entire staff seemed well trained and happy. The room was bright, beautiful, modern and tastefully […] decorated. The pool, grounds, restaurants and common areas were all well maintained. The only note I have is that the restaurant, Relish, had a somewhat limited menu. I will definately return and recommend the Carlton Savannah to all my friends. Read moreGenuine Expedia guest review
I luv the size of the room and the location is great!Genuine Expedia guest review
"Great, but beware Parking Lot!"
There was a horrible smell in the hallway on my floor, with an unsuccessful attempt at masking with some kind of chemical. I sustained some damage to my car in the parking lot, and had to make too many calls to too many people in security and front desk over 3 days just to have them tell me what I could have read of the disclaimer they set up at the […] entrance to the parking lot - that they weren't responsible and there was nothing they could do. A hotel that expensive should have surveillance cameras in their parking lot. They ought to make that relatively small, but valuable investment. The noticeable car damage spoiled my stay immensely. I had to call housekeeping late the 2nd day; my room was overlooked. She didn't replace coffee, or toiletries; when security came with those much later (after housekeeping had closed) there were loads of sugar with the coffee, but no creamer! The following morning it was a small chore to get creamer from front desk, then the restaurant, then housekeeping. The stereo system had bluetooth, but after several tries I gave up trying to sync it with my phone and laptop music library; neither did it accept CD-RWs. Both disappointing. Car damage, foul hallway odors, and housekeeping all reduce my grade. The latter two can be forgiven. However, until this hotel installs either ACTIVE and CONSTANT security guards or camera surveillance in their parking lot, I shall not be returning there. Read moreGenuine Expedia guest review
"Great place to stay in Trinidad"
This was a great find for a few weekend stays in Port of Spain. The hotel is located in a nice neighborhood just outside the main downtown area. All night things are easily accessible by taxi. The rooms are big. The place has a nice small modern feel to it. The best part is the super friendly and helpful staff. Food is good there too. There is just […] a little disorganization at the front desk at times and the pool area and rooftop bar could use a little more development. But this is a young hotel and I think those things will come along soon enough. We will definitely be back. Read moreGenuine Hotels.com guest review
"Modern Gem in Port-of-Spain"
The only small issue was that they had to double-check that the room was ready, and that was for an 8:30 pm check-in time. We had a large corner room with nice views of the city and four windows!Genuine Expedia guest review
Response by The Carlton Savannah Thank you for taking the time to comment on your stay with us. Your experience during your stay will assist us to maintain the high quality of service and standard all of our guests expect. Looking forward to booking your next stay with us.
"Not a bad hotel."
Its a good hotel for business travellers, Not much to do on vacation, Although the staff was very helpful, The toilet was a bit tricky, but we figured it out the last day while talking to the housekeeper. It is a nice hotel, but next time I will try the hilton, more prep for vacationers.Genuine Expedia guest review
Response by The Carlton Savannah Thank you for taking the time to comment on your accommodation at the hotel. Your review will assist us to maintain and exceed the high quality of service all of our guests expect.
"Great Space, Friendly Staff!"
I stayed in a beautiful 12ft floor room with a view of the pool, Prime Minister's Mansion, with a (green) mountain backdrop. The room was bright, spacious, modern, and comfortable and equipped with both wireless and a hard internet connection. The room also contained an comfortable king sized bed, safe, large desk, refrigerator, central ac with automatic […] settings, plasma TV and comfortable arm chairs. The staff were attentive and professional. In my week stay there was, however, one annoying occurrence - a missed wake up call. Not acceptable but luckily without consequence and management assured me that it would not happen again. Given the convenience and accessibility of this hotel to and from my client sites, restaurants and night life, and the relative serenity and attractiveness of the space, this remains my first choice in Port of Spain Hotels! Read moreGenuine Expedia guest review
"QE2 stayed there"
Chic & posh boutique hotel with comfotable rooms & amenities, located directly across from Queen's park. 45 minute taxi ride from airport, but rates were vere reasonable. Queen Elizabet & Duke od Edinburgh visited in 2009.Genuine Hotels.com guest review
"Business Stay at Carlton Savannah"
The hotel was well maintained, and the staff very courteous. The dining area is fairly small, but adequate. The room was very well appointed,comfortable and clean. The pool area was nice, and shielded from the street. I would stay here again while in Trinidad.Genuine Hotels.com guest review
"A nice hotel"
I spent one night on a layover. Ate in the nice restaurant and the food and service was excellent! Room was nice and clean, good internet connection. I will stay again on my next trip through Trinidad.Genuine Hotels.com guest review
"Nice 4 star in Trinidad."
Very nice 4 star hotel for Trinidad. They advertise it as a 4.5 star, but this is just a 4 star, if that, in terms of services. There is no room service between 10:30 pm and 6 am, and the minibar is empty, which is disappointing and requires you to plan any needs for the night ahead of time (I didn't even get bottled water in the room#. Other than that, […] the two restaurants are nice and the food pretty good. Also, the rooms do not have wi-fi; someone dropped the ball on the finishing touches for this hotel, which is too bad, cause it could have been #and still can be made) great. If you are looking for high end and don't mind paying the extra bucks, the Hyatt may be a better option. Read moreGenuine Expedia guest review
Response by The Carlton Savannah Thank you for making Carlton Savannah your hotel of choice. We assure you that your comments are very important in assisting us to maintain the high level of service all our guests expect. We are pleased that you felt safe and secure during your stay in the comfortable environment we provided. Where we have dropped the ball we will pick it up again. Our entire team awaits to greet you on your next stay.
Nothing is open (one restaurant) on Sunday. There is no shuttle serve and the cab ride is expensive. The location is bad, 45 minutes by cab to a beach. The one restaurant that was open, did not have everything on their rather short menu. No pool service. The tour agent booked us to see the turtles, when we got there we were told the chance of seeing […] a turtle was slim to none. We got our money back but lost about $15 US in the exchange (she claimed she already change out $200 US). Read moreGenuine Expedia guest review
"Great experience, well worth the price"
I was very satisfied with my overall stay at The Carlton Savannah. The front desk guest clerk are very peasant & always available to help. The food at Relish was delicious & the service was spectacular. I ate there at all three meals & not once was I disappointed. You can order your meal there & have it delivered to your room. The only down side is […] that the kitchen is closed from 10:30 p.m. till 6:00 a.m. so no room service is available. I highly recommend the bake & shark. The mixologist aka bartender at Indaba was very professional & attentive. The service was just as impressive at Rise the roof top bar. It overlooks the Savannah & the mountain side of Port of Spain. The view is magnificent. I did not have the opportunity to eat at CASA because I wasn’t very interested in their choice selections. Waterbaby (the pool bar) was never open, or looked like it was in use. To be frank the pool area is set up very nicely and quaint but left me very disappointed. The pool was not very clean; leaves & plastic floating in it. The area was always deserted. It has great potential however. In other reviews, I read about the bathroom issues. I had none, the toilet has a push button flush that takes getting used to. There is internet available but no wireless in the room. The rooms are very spacious & modern. I loved my stay and would highly recommend that anyone stay here. I’m not sure what mini-bar they were referring to, but I did have a small fridge in the room that I stocked. Read moreGenuine Expedia guest review
Response by The Carlton Savannah Thank you for taking the time to comment on your experience while staying at our hotel. We are pleased that you were comfortable with the accommodation offered in our safe and relaxed atmosphere while enjoying the ambiance and cuisine of the Relish and cocktails at our Lounge Indaba and Rise. Your comments on areas for improvement is being addressed and we look forward to welcoming your back on your next stay with us.
"Not a business hotel,"
Poor quality for business travelers in everything from internet connection to food service.Genuine Expedia guest review
Response by The Carlton Savannah We thank you for taking the time to comment on your experience during your accommodation the our hotel, Even though our location was ideal for your visit, we assure you the concerns expressed about the food service area and internet services provided is being addressed.
Great stay, I will be backGenuine Hotels.com guest review
"Carlton Savannah Trinidad"
Great Boutique Hotel, conveniently located close to town, very close to the Savannah for daily exercise, and perfect during Carnival season because of this proximity. The hotel staff were very friendly and helpful. I would definitely stay there again, and I would recommend it very highly.Genuine Hotels.com guest review
"Carlton Savannah, things to improve"
In general this hotel is OK for the cost, however some things could make the stay more enjoyable and qualify it with better class: Room service to provide always all the complimentary supplies (water, sugar,soap) permanently without need to remind by a call to reception. WiFi and not only Wired Internet access in the rooms shall be provided. Better […] maintenance of the swimming pool area (clean the pool bottom and surroundings from debris) Improve the information given at desk about tours and things to see around the hotel. Maybe a partnership with hotel in Tobago and facilities to come and go to airport (shuttle) Read moreGenuine Hotels.com guest review
Where do I begin? This hotel is visually appealing but thats where it stops. The room was painted nicely, but the platform on the bed was annoying, kept hitting your feet. Mirror in bathroom was falling off the wall, tub was high to get in and shower curtain would not stay in place. Toilet was hard to flush, ( modern is not always good) first night […] called for room service and the food was excellent! Next day.... I was served a bloody burger that took almost an hour to get, when I ordered well done... SMH.....then they held an unexplained amount of money on my credit card and when asked about the hold NOONE could explain the amount that was held. The ac in the room was freezing on low and the control was all the way by the door, so to turn it off or adjust it you have to get out of bed and freeze. Then it would get hot immediately. Called for service and they te us that someone would be up in 5 minutes..... The man showed up over 2 hours later...SMH lol, the stay was so bad all I can do is laugh about it. Read moreGenuine Expedia guest review
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