Our stay at Country Inn & Suite was a very pleasant experience. We have already recommended it to many friends. The staff was very friendly and helpful. The hotel was very clean and comfortable. It is now our go to hotel when we are in the area.Genuine Expedia guest review
Hotel was extremely nice. The staff at the hotel gave excellent service! Liked the hotel so much that we stayed again on our way back home. Would definitely stay again if I'm ever back in Kansas City!Genuine Hotels.com guest review
"A Great Place to Stay!!!"
It's clean & very inviting!! We planned a stay-cation for our kids over Spring Break and we were pleasantly surprised. The rooms are clean/spacious, beds are cozy (pillows are down, if your allergic), pool big enough to swim and splash w/the kids. Plus breakfast was REALLY good. We'd definitely stay again... T-Bones Stadium is Right Next Door!Genuine Hotels.com guest review
This hotel was awesome. The size of the room was perfect for a family with 2 teens. Great breakfast and was located in an area with restaurants and shopping.Genuine Hotels.com guest review
The one bedroom suite was great. I was pleasently suprised by the size and the layout. Hot tub was huge and the pool was good sized. I loved the family atmosphere lots of kids around. Bed was firm. Overall great place to stay will be coming back.Genuine Hotels.com guest review
The hotel was very nice. The staff was great and very helpful. We loved staying in this area and will stay here again when we return. Wish the water in the pool was a little warmer. Overall we loved it!Genuine Hotels.com guest review
The pool was really dirty. It seemed like it hadn't been cleaned and there was a ton of chlorine in it.Genuine Hotels.com guest review
"Great Location- Right by Legends"
This hotel overall was very nice. It was clean, had a fantastic breakfast and the lady who served was super friendly and very good at keeping breakfast foods stocked. The only complaints I have were the pillows on the beds, the showerhead (it sprayed every direction but down), and the size of the pool. The pillows are all down-feather pillows that go […] flat the minute you lay on one, and there weren't any regular pillows. The beds were very comfortable, though. The pool and hot tub are nice, except for the size of this hotel I was surprised at how small the pool is. But nonetheless, my kids still had a great time, and the staff was very friendly. There also is a nice size refrigerator (but no freezer) and microwave, which we used both. LOVED how close this hotel is to many businesses, including Legends shopping center which is literally 30 seconds by car, the KC Speedway is right across the street, Target is also right across the street, and WalMart is just up the street- very family-friendly locale. Cabelas is nearby, and it's also only 20min or less from LEGOLAND and Crown Center. I would stay here again, but maybe bring my own pillow next time. :) Read moreGenuine Expedia guest review
This is the forth time staying here. We love that it's close to schlitterbahn in the summer and for a family getaway over spring break. The hotel is clean and the breakfast is always good. We love to swim in the pool and we will always come back and stay here.Genuine Hotels.com guest review
I was not sure what to expect when I booked this hotel but it "blew me out of the water"! the hotel was SUPER clean, SUPER easy to get around, VERY nice, GREAT pool, YUMMY cookies and the NICESET staff! Our family will DEFINITELY be staying at this hotel again!!! :)Genuine Hotels.com guest review
"Picked this hotel close to Nebraska Furniture"
Hotel could use better signage especially when arriving at night. Street lights were out and that's not there fault but poorly marked entrance areas. Rooms were OK as were pool-a little cool for my taste. Staff very nice. Hotel was completely booked for the weekend. Only complaint was breakfast. Would have to say food was probably among the worst of […] the 'free' breakfast offerings I have ever eaten but I didn't stay for the breakfast. Read moreGenuine Expedia guest review
Nice hotel, breakfast was goodGenuine Hotels.com guest review
Wonderful location, close to shopping restaurants and events...great breakfast, pool, hot tub, gym, and laundry...Can't say enough Good thing about this motel....I travel for business and am Happy to stay here....Genuine Expedia guest review
"Nice hotel close by to Great Wolf Lodge & Shopping"
We were visiting Great Wolf Lodge but didn't want to pay $$$ for two nights so we booked this hotel for our second night and were very pleased!Genuine Expedia guest review
My husband and I stay here every time we come to the Kansas City area. The people are friendly, helpful, the pool and spa are wonderful, and the gal that does the morning breakfast buffet does a wonderful job! Keep up the good work! You guys are great!Genuine Hotels.com guest review
"Nice hotel close to Legends Mall"
Free breakfast was excellent! Hotel staff was great! Rooms were clean! Great place to stay!Genuine Expedia guest review
"perfect location around Speedway legends and shopp"
service was great continental breakfast was amazing!Genuine Hotels.com guest review
Besides Kids running back and forth above us, it was ok the bed was little hard toilet over flowed the next morning. Over all the desk clerk was very nice and helpful we may book again someday.Genuine Hotels.com guest review
"Nice Good location"
Loved my stay, and staff was great!!! Rooms were really good, clean and well designed....Genuine Expedia guest review
"Nice hotel close to Legends."
We had a nice time, nice beds and swimming pool. The breakfast was good.Genuine Expedia guest review
I had a great reception, the team on site was great, the room was pretty good, except the controls on the hot tub were in disrepair and I had to figure out how to manually change the settings, the bed was comfortable and my wife enjoyed the chocolates, so overall it was a good experience.Genuine Hotels.com guest review
Assistant General Manager - Preston R. was very helpful and accomodating. He made our experience very positive and will definately stay there again and recommend to others.Genuine Expedia guest review
"Clean and friendly"
The hotel staff was nice enough, when we checked in. The room had no air conditioning or heat!! It was hot in the room during the day, and when we woke up the next we were frozen!!! The hotel staff did nothing when we mentioned this. There is not a smoking deck on the 2nd floor (minor inconvenience). While we where checking out the employee working […] the desk seemed to imply that we were going to keep the keys and comeback without paying or something, it was rude and awkward. We might come back.... But I doubt it. Read moreGenuine Expedia guest review
"Great hotel for a great price."
It was a very nice hotel for the price. The breakfast buffet was wonderful.Genuine Expedia guest review
"Convenient to restaurants and entertainment"
Nice except for cleanliness issues in the bathroom. Brought them to attention of front desk staff upon checkout. Cleaning shortcuts. Very nice to have refrigerator with freezer and microwave., Great for dinner in and work desk.Genuine Hotels.com guest review
We really enjoy staying here when we have a night out at the Legends. Close to everything, and once they even gave us free tickets to the comedy show at Stanford and Sons. Have always been pleased with them.Genuine Hotels.com guest review
"Everyone was friendly and helpful!"
Me and my husband stayed to celebrate Valentine's Day a day early since he had to work friday. The staff was friendly, room very comfortable, and breakfast amazing. We didn't get to use the pool the first night so we extended our stay and they were very accommodating. We got to stay in the same room. We brought our kids the 2nd night and they had a […] ball in the pool. We plan on staying here at least once a month now! GREAT STAFF AND SERVICE :-) Read moreGenuine Hotels.com guest review
"Great place to be stuck in the snow"
I had to stay the night here because of a horrible snow storm that made it too dangerous to travel all the way home. The staff were ready for me, and the rate from hotels.com was super reasonable. I would easily describe this hotel being in the range of your typical Fairfield Inn type hotel, equal to a Candlewood Suites hotel. Definitely several steps […] above Super8. Nothing against super8 of course. Read moreGenuine Hotels.com guest review
Nice hotel but the toilet looks like it had not been cleaned in Monthes.Genuine Hotels.com guest review
Quiet to get some work doneGenuine Expedia guest review
My husband and I make it a point to stay at this hotel any time we are staying in Kansas City. The rooms are always clean, the staff friendly and helpful, and the breakfast is always wonderful. I can't say enough about this place.Genuine Hotels.com guest review
"Close But No Comfort"
We had a decent stay and it is very close to the casino and Legends. The service was excellent and the room very clean. I gave good ratings except for the 1 on comfort because the bed mattress was kind of hard. My wife is a bit of a Goldilocks though because of her back, so we always watch for that. What I had an issue with is that it would be great […] when making a reservation, they tell us in advance there is an adjoining connected room with a door. The sounds next door kept me up much of the night and I didn't sleep well either. Read moreGenuine Hotels.com guest review
"Real comfort...friendly hotel"
We had a friend die and we were real stressed .when we arrived , we checked in quickly ..offered warm cookies and coffee. They asked if we had dinner ? Gave us a list of places real close . They offered books,magazines or newspapers to take to our room..we would gladly use this hotel again...the staff is great.Genuine Expedia guest review
"Stay at Country inn"
Good area and the room was quite and comfortableGenuine Hotels.com guest review
"Great stay in Kansas City Area"
It is a very nice hotel, and there is lots to do with out much driving. Lots of shopping, restaurants, and things to see.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you so much for taking the time to write a review on our property. We are thrilled you enjoyed your stay and value your business. Please come back and see us again when your travels bring you back to Kansas City.
The suite was smaller than we had expected, but was very clean and comfortable.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We apologize for not meeting your expectations but truly value your business. We know you have alot of options when staying in Kansas City and appreciate your staying with us. We hope we see you again when you travel back to Kansas City.
"Great place to stay :)"
Our second time staying here. Will stay again. Very nice location and great place to stay. !Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We are so thrilled you enjoyed your stay with us! We appreciate your business and hope we see you again when your travels bring you back to Kansas City.
"Overall issues with my stay"
I was not happy with my stay. The person cleaning my room threw out my perfume the first day. I asked numerous times for the water cooler to be replaced in the exercise room and it was not. Also, one of the nights that was a baby screaming all night in the room next to me.Overall I was not pleased at all with my stay.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Amiee we sincerely apologize for the issues you encountered during yuor stay with us. We completely understand your frustrations and are working diligently to ensure these types of issues do not occur again in the future. We never want to hear of an unpleasant stay from a guest but appreciate when matters are brought to our attention so we can working diligently to correct them. We hope we see you again when your travels bring you back to Kansas City so we can provide you with a positive experience.
Paid $188 (one night) for the whirlpool room because the wife wanted a whirlpool. In passing through the lobby, everything looked warm and inviting. The staff was very pleasant. However once we made it to the hallway we not only noticed the scuffed up walls and wore carpet, bug there was a stinch. There was a stinch all the way up the elevator and down […] the long hall on the 2nd floor. The room was just OK. Fireplace but no instructions on how to work it. Room was very hot. We had the windows open to cool it down but they only open about 3-4 inches. The best part of the stay was breakfast. Very good breakfast and very nice help. However I wouldn't recommend the hotel to a friend. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We want to sincerely apologize for the experience you had out our hotel. We understand your disappointment and we are grateful you brought these matters to our attention. We never want to hear of a bad experience but if one occurs we use it as a learning experience. I have addressed your stay with the staff and we are working diligently to correct the issues and assure they do not happen again in the future.
"30+ restaurants within 2 minutes!"
Clean and we'll maintainedGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We sincerely apologize for the inconviniences you experienced during your stay with us. We understand your frustrations and appreciate your bringing these matters to my attention. We never want to hear about a bad stay but must turn one into a learning experience. I have addressed these issues with my staff and we are working diligenrly to ensure these matters do not occur again in the future.
"Great hotel, but service not helpful!"
I stayed two nights and my room was great! Good location, and close to much shopping, etc. However, I am a person who likes coffee first thing in the morning, and the coffee maker in the room didn't work. I believe they had a wrong carafe for the maker. So, after the first morning I left a note for the cleaning crew. Well, when I returned that evening […] my room had not been cleaned. They said the DO NOT DISTURB Sign was on the door. I checked and although I had not put it there it was hanging on the door, but placed backward so it didn't say DO NOT DISTURB. So, I took the coffe maker down to the front desk and told the front desk clerk about the mix up and she didn't offer to clean the room and when I showed her the coffee maker didn't really act like she could do anything about it. She went back and got another carafe but it didn't work either. NOT HELPFUL AT ALL! The other staff seemed OK, but she should find another job that she likes... Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We want to to apologize for the inconvience you experienced during your stay with us. We understand your frustrations and appreciate you bringing these matters to our attention. We are working diligently to ensure these issues do not occur again in the future. We hope we can serve you again when your travels bring you back to Kansas City and provide you with an exceptional stay.
The air conditioner was not working well so our room was hot and stuffy. Also for being a "smoke free environment " the room smelled like an ashtray!!!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We apologize for the concerns you shared about your experience at our hotel. We are working diligently to correct these issues and apprecaiate you bringing these matters to my attention. Please come back and see us again.
"Very nice hotel, clean and very friendly staff."
We stayed three nights for the Nascar weekend. The hotel staff was very nice and the free breakfast was also very nice. Rooms were very clean. We would definitely stay again.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you for your kind review! We are thrilled that you enjoyed your stay with us! We truly value your business and appreciate you choosing to stay with us ! We hope we see you again when your travels bring you back to Kansas City!
Staff was pleasant and efficient. Breakfast excellent. Only complaint is thatfloors and carpets needed attention - black hairs on bathroom floor were there upon my checkin and still there when I left .Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you for your review. We apologize about your concerns during your stay and appreciate you bringing these matters to my attention. We are working diligently to resolve these issues and ensure they do not occur again in the future.
"Would stay again"
Wife and I stayed at this hotel after going to the Mumford and Sons concert. Staff was very friendly, hotel was clean and comfortable. Breakfast was very good and the employee running it stayed on top of everything, making sure fresh hot food was always available.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you so much for the kind review! We are thrilled you enjoyed your stay and hope we see you again when your travels bring you back to Kansas City. We truly value your business and appreciate you choosing to stay with us. We hope you enjoyed the concert as well!
"Made Mumford and Sons More Enjoyable."
There was a little bit of a delay checking in to our room. It wasn't quite ready and we arrived nearly 2 hrs after check in time. The same thing happened the first time we stayed there. But this time the wait for a room was much shorter, and after we got settled in, it was wonderful. Very comfortable rooms and we were pleasantly surprised to find out […] the hotel was offering a shuttle to and from the concert! We were so grateful for that. The shuttle was already full when we got to it at the end of the show, so we took a cab back, but it saved us one cab fare! The hotel staff we encountered were very nice and friendly. Oh, and the breakfast was better than most - cheesy egg omelets, crispy bacon, sausage links, fresh, not overly dry, left in the warmer too long, biscuits and soft chocolate chip muffins. We will stay here again. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you so much for the kind review. We sincerely apologize for the delayed check in but are so thrilled you enjoyed you enjoyed your stay with us! We hope you enjoyed the concert as well! Thank you for choosing to stay with us as we truly value your business . Please come back and see us again soon!
"Dirty and nasty"
The hotel room was disgusting - clearly had not been vacuumed in weeks - we never did take our shoes off. There was a stain that started on the couch and finished on the floor that appeared to be other wordily. The windows and any glass surface has never seen the likes of windex or any other cleaning product. The TVs turned off and on intermittently […] and had a life of their own. The fingernail on the dresser was lovely but not ours. The best was the stick pin found in the bed - can you imagine the lawsuit had one of us been pricked? The entire place needs an overhaul from the rooms to the management who didn't seem to care there was a pin in the bed. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Kristen we sincerely apologize for this unacceptable stay. We truly understand your frustrations and appreciate you bringing these matters to our attention. I assure you we are working diligently to fix these issues to ensure they do not occur again in the future. We do hope to see you again in hopes that we can not only meet but exceed your expectations.
"Close to many restaurants and stores"
The room was good sized and comfortable. We came down for a concert and will definitely stay there again if we go to another one. They had several options for breakfast that were all good. Also by booking in advance I was able to get a little bit of a discount.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you for the kind review! We are happy to hear that you enjoyed your stay with us! We hope that you will come back and visit us again...not just when there is a concert . We appreciate your business and thank you for choosing to stay with us!
"Beautiful hotel, very clean; Really enjoyed my sta"
I have previously stayed at the Marriott And for a little bit less I can stay at this hotel which was very nice clean and offered a delicious morning buffet, And even though the Marriott was very fancy this hotel wins by far. Next time I go to Kansas City I will definitely stay at this hotel.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We are so thrilled you enjoyed your stay with us! We truly value your business and thank you for choosing to stay with us! We hope that you will come back and see us again when your travels bring you back to Kansas City!
"Not worth the price tag"
We usually do a one nite stay in KC and hit up the Water Park and a Royals game so we didn't need anything fancy. I would usually go with a cheaper hotel, but the only ones we could find with availability were smoking rooms. From that aspect there is no smoking in this hotel which is nice. We decided to use this hotel because they offered what was described […] as a hot breakfast. When we made our way down to the lobby we found a breakfast bar that had cold cereal and one waffle iron that had a very long line of guests waiting to use it. Everything else was empty. They only had one staff person there trying to keep up with breakfast and she was doing her best but was just unable to keep up. On top of that the breakfast bar was very filthy. If you are considering this hotel because of the "hot" breakfast save the money on a cheaper hotel and hit up a restaurant else where for your morning meal. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you Seth for your response. We sincerely apologize for the concerns you had in regards to your stay and are thankful you brought these matters to my attention. We certainly are going to take these comments, learn from them, and use them to better our guest experience. We truly understand your frustration but hope that we see you again so we can not only meet but exceed your expectations.
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