"This is why I gave it a low rating"
I have severe sleep apnea, and there were NO power outlets next to the bed. The one I did find, was covered by a protective box and I had to pop it open, after moving the bed to get to it. I tried to inform the manager/staff about this issue, but no one was around! Beyond that, the hotel is really nice, though the beds are a bit stiff for my liking. […] Breakfast was good. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. Many of our rooms do have outlets right next to the bed. With the different room types and layouts our electricians can only place outlets in certain places of the room. We take every action to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.
"Great Location and Easy To Get Around"
I never write reviews but we were very happy with our stay. Location was great. Staff was very helpful and friendly. Room was very nice and the Breakfast was good. Good safe place to stay.Genuine Hotels.com guest review
"Pretty nice stay"
People were friendly and helpful if you had questions. Their breakfast was really good and better then any that we have had at the surround hotels. When I make my trip back to that area I will be staying there again!Genuine Hotels.com guest review
"Great location - speedway,Schlitterbahn & shopping"
This is the second time staying at this location when the Jacuzzi by the pool wasn't working. Found that disappointing. The dressers in the room are defective and open by themselves (due to gravity when filled with clothes), causing unexpected hazards due to open drawers. This was confirmed in 3 rooms (not just an isolated situation). The air conditioning […] units in the room couldn't keep the rooms cool enough and left rooms very humid. It was 90+ degrees when we stayed at the hotel. The general cleanliness, location, staff and breakfast were all great. Read moreGenuine Hotels.com guest review
"Clean hotel close to Legends"
Hotel itself was very clean and afforable. Parking lot needed alot of maintence. There was a kids baseball game that day which made parking as a guest close to impossible.Genuine Expedia guest review
It was a great stay. Spacious rooms, courteous staff, and a great breakfast. We were pleasantly surprised.Genuine Expedia guest review
"Comfort and Location"
Rooms were well kept and up to date along with one of the best hotel breakfasts i've ever had. No need to go out for breakfast. The location of the hotel was great as well, within 5 minutes of everything you would want to see.Genuine Hotels.com guest review
Awesome stay and hotel. We had planned to only stay two nights but ended up staying a third due to the great location, service, and staff. They ran out of some breakfast items our last morning (which was pretty annoying) but overall we had a great time and will definitely be staying here again.Genuine Hotels.com guest review
"Great stay on our way to FL from CO"
We were able to relax during our stay. There was plenty of food in the free breakfast.Genuine Hotels.com guest review
Exceeded our expectations! Good place to stay! Great value for what we needed.Genuine Hotels.com guest review
All employees were friendly, helpful & accommodating!Genuine Expedia guest review
"Close to nfm and shopping"
No internet service on 1st floor. Finally got service in parking lot. Manager said and did nothingGenuine Hotels.com guest review
After a very long day of travel we were so happy to arrive at the hotel. At first there was some confusion about the type of room, but I showed her the confirmation and she quickly realized that I had covered all bases and issued me the key to our room. The room itself was perfect. Clean & Comfortable! We like the location as well. Lots of nearby eatery […] and shopping. Read moreGenuine Hotels.com guest review
Quality of the housekeeping varied. Some days I had coffee replacement and some days I did not, same with towels, etc. On the morning of my departure I realized I had not been given any coffee and no one was manning the front desk to assist. When I found her (distributing statements under doors) it was made clear that I was inconveniencing her to ask […] for coffee. Overall the room was okay, customer service and consistency are lacking. Read moreGenuine Hotels.com guest review
"Close to I-70"
My family and I chose this hotel while traveling from Ohio to Colorado. It was convenient because it was close to I-70, but it was further down than expected. I liked that it was near restaurants and stores including BBQ and a Target. The hotel itself was fine- nothing fancy, but it needed a little more attention to detail. The carpet was kind of gross […] especially when you have kids. The pool was great though! We weren't there for long, so it served us just fine. Overall I was happy with the stay, but felt it was a little overpriced. Read moreGenuine Hotels.com guest review
the hotel was fine,cannot complain,except someone was running up and down the hall all nite and knocking on the door. My daughter got no sleep and was not a happy person in the morning.Genuine Hotels.com guest review
Fantastic hotel! Enjoyed our girls night away. Very close to shopping, restaurants, movies, water park, race track, etc. Easy to find; great location. Great hotel; Wonderful morning breakfast. For a full hotel, it was really quiet. Definitely will stay here again the next time I'm in Kansas City.Genuine Hotels.com guest review
"would stay again"
Hotel staff friendly and helpful. Rooms were clean and comfortable. Nice breakfast and located close to shopping and highway. Would highly recommendGenuine Hotels.com guest review
"Good price and great hotel"
The front desk were great, checking in and checking out. The room was clean and bathroom also. The pool was nice to bad the hot tub was not working. And then we had a bad experience in the pool because families with kids came in. And started being loud and throwing their kids in the air, so the kids were splashing all over. It was really rude, and nothing […] was done about it. My family was there to swim and relax. We couldn't swim due to irresponsible parents throwing their kids around. Read moreGenuine Expedia guest review
Most everything was good except the hot tub wasn't hot, the wifi didn't work for us.Genuine Hotels.com guest review
"Great location to Legends"
The hotel stay was ok but the carpet in the hotel lobby near the elevator and inside the elevator and the hallways were absolutely dirty. It should have been replaced years ago. The dirty carpet takes away from the other good amenities the hotel has to offer!Genuine Expedia guest review
Had stayed in a Country Inn in Norman, OK that was not good. This hotel was far better and one of the best Country Inns we have stayed in. The staff at breakfast were efficient, friendly, and made you feel welcome. Location was good. Front desk staff were also efficient and friendly.Genuine Hotels.com guest review
All staff was wonderful. Will definitely stay here againGenuine Hotels.com guest review
"Great place to stay"
We've stayed here several times now and have always been happy. Friendly, professional staff. Clean rooms. Hearty breakfast. Clean pool area. The location is right in the midst of several sporting complexes, but it's never loud at night, and traffic is never a problem. This is our go-to hotel when visiting family.Genuine Hotels.com guest review
We were traveling with my 2.5 yr old and my 8 month old. They had a crib available for us, were continually polite, breakfast was excellent, and the room was spacious. Even the cleaning staff had a kind smile for us. The location is PERFECT! Right next to the Outlet Mall, raceway, and only 20 mins away from the zoo and aquarium. Perfect for what we […] wanted. Even close to CABELA'S! The neighborhood felt very safe. Loved our stay. Read moreGenuine Hotels.com guest review
the staff was very friendly in quick to react if there was any problems with the room I was only supposed to stay one night but I enjoyed myself so much I staying an extra nightGenuine Hotels.com guest review
"Great value, and great location"
Chose the hotel because of the location. Its located across the road from Legends, and there's plenty to do in the surround area. Was attending the soccer match, and the hotel is only 5 minute walk from the stadium, and the main parking for the stadium uses some of the hotel's parking. Staff were friendly, room was clean, and quiet. Didn't try the free […] breakfast while i was there. Handy having a fridge and microwave in the room. Was missing the ice bucket, and no coffee was left with the coffee maker, but no biggie. Read moreGenuine Hotels.com guest review
We enjoyed our stay, the little extras added to the comfort of our stay. Room spacious, location close to shopping at legends, added bonus was the free laundry, along with soap at no extra cost. Continental breakfast very inviting and lots of variety.Genuine Expedia guest review
Overall, the hotel was wonderful. The only complaint I have is that the beds were too hard for me. Loved the breakfast and the comfy feel of the hotel and especially the location. The pool area was great, but would have liked the whirlpool to be more warm. The exercise room was nice too. Thanks for making our stay great!!Genuine Hotels.com guest review
"Incredible amenities at a great price"
This was our first stay and my only regret was not having the opportunity to stay longer! The room was perfect and the staff truly wonderful. For breakfast I expected the usual continental fare of dull cereals, fruit and stale coffee. We were blown away by the breakfast selection and then sighed sadly when spotting the pristine indoor pool and fitness […] area because we did not have the time to enjoy them. Add that is in a top notch shopping location close to fun family activities and you simply cannot beat the value. We will be back! Read moreGenuine Hotels.com guest review
Outstanding stay. We've stayed here before and would stay here againGenuine Expedia guest review
"Close to the Race Track"
The hotel was in a great location, central to everything. Staff was very pleasant.Genuine Expedia guest review
Comfort was good , Carpet in elevator was worn out.Genuine Hotels.com guest review
"Stay for the night"
The hotel does not seem that old, but it seems run down. The carpet in the halls is dingy and the rooms are OK. Breakfast was also OKGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and will be used to consider improvements in the future.
"Great Hotel, Great Service"
From the second we arrived, the staff was extremely nice and helpful. We were traveling with our child and needed a crib. They were so quick to make sure we had everything we needed! The room was clean and the location next to the Legends Outlet Mall was fantastic!Genuine Hotels.com guest review
"NOT WORTH THE MONEY...STAY SOMEWHERE CHEAPER!"
Unbelievable, very hard beds, very loud A/C in rooms, drawers would not stay shut on dresser. Not as expected for the price. Pool and Hot Tub were okay. The breakfast was good. I would NOT recommend this place.Genuine Hotels.com guest review
Excellent value. Great breakfast friendly staff big rooms and comfortable beds. Close to shopping and interstateGenuine Hotels.com guest review
Clean, inexpensive, and in a great location.Genuine Hotels.com guest review
Our air conditioner did not work but hotel staff was quick to address the problem and gave us an upgraded room. Great service.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We are so sorry to hear about your air conditioner, but we do want to thank you for allowing the staff a chance to correct the issue for you. We hope you'll come back to see us the next time you're on vacation so we can have another chance to exceed your expectations!
Everything was as expected. Rooms were clean. Breakfast was included with stay and not too bad for self serve. Cookies at the front desk were a nice touch.Genuine Expedia guest review
"Not what I was hoping"
We stayed in a 1 bedroom suite and paid quite a bit for it! We were on an Anniversary getaway and wanted to be able to be near Legends. The girl at the front desk didn't even look at us when we checked in, she had other things on her mind. The room was pretty clean, but I felt like the bathroom floor was dingy and it didn't really feel clean. Also, […] when we went to breakfast, the lady was very nice, but they received a Sysco order during breakfast that was all over the tables and floor. I felt this was very unprofessional. All in all my husband and I felt like they were cutting corners and we didn't really feel like we got what we paid for. Next time, we will stick with the tried and true Hampton Inn. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations!
Our stay at Country Inn & Suite was a very pleasant experience. We have already recommended it to many friends. The staff was very friendly and helpful. The hotel was very clean and comfortable. It is now our go to hotel when we are in the area.Genuine Expedia guest review
Hotel was extremely nice. The staff at the hotel gave excellent service! Liked the hotel so much that we stayed again on our way back home. Would definitely stay again if I'm ever back in Kansas City!Genuine Hotels.com guest review
"A Great Place to Stay!!!"
It's clean & very inviting!! We planned a stay-cation for our kids over Spring Break and we were pleasantly surprised. The rooms are clean/spacious, beds are cozy (pillows are down, if your allergic), pool big enough to swim and splash w/the kids. Plus breakfast was REALLY good. We'd definitely stay again... T-Bones Stadium is Right Next Door!Genuine Hotels.com guest review
This hotel was awesome. The size of the room was perfect for a family with 2 teens. Great breakfast and was located in an area with restaurants and shopping.Genuine Hotels.com guest review
The one bedroom suite was great. I was pleasently suprised by the size and the layout. Hot tub was huge and the pool was good sized. I loved the family atmosphere lots of kids around. Bed was firm. Overall great place to stay will be coming back.Genuine Hotels.com guest review
The hotel was very nice. The staff was great and very helpful. We loved staying in this area and will stay here again when we return. Wish the water in the pool was a little warmer. Overall we loved it!Genuine Hotels.com guest review
The pool was really dirty. It seemed like it hadn't been cleaned and there was a ton of chlorine in it.Genuine Hotels.com guest review
"Great Location- Right by Legends"
This hotel overall was very nice. It was clean, had a fantastic breakfast and the lady who served was super friendly and very good at keeping breakfast foods stocked. The only complaints I have were the pillows on the beds, the showerhead (it sprayed every direction but down), and the size of the pool. The pillows are all down-feather pillows that go […] flat the minute you lay on one, and there weren't any regular pillows. The beds were very comfortable, though. The pool and hot tub are nice, except for the size of this hotel I was surprised at how small the pool is. But nonetheless, my kids still had a great time, and the staff was very friendly. There also is a nice size refrigerator (but no freezer) and microwave, which we used both. LOVED how close this hotel is to many businesses, including Legends shopping center which is literally 30 seconds by car, the KC Speedway is right across the street, Target is also right across the street, and WalMart is just up the street- very family-friendly locale. Cabelas is nearby, and it's also only 20min or less from LEGOLAND and Crown Center. I would stay here again, but maybe bring my own pillow next time. :) Read moreGenuine Expedia guest review
This is the forth time staying here. We love that it's close to schlitterbahn in the summer and for a family getaway over spring break. The hotel is clean and the breakfast is always good. We love to swim in the pool and we will always come back and stay here.Genuine Hotels.com guest review
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