the staff was very friendly in quick to react if there was any problems with the room I was only supposed to stay one night but I enjoyed myself so much I staying an extra nightGenuine Hotels.com guest review
"Great value, and great location"
Chose the hotel because of the location. Its located across the road from Legends, and there's plenty to do in the surround area. Was attending the soccer match, and the hotel is only 5 minute walk from the stadium, and the main parking for the stadium uses some of the hotel's parking. Staff were friendly, room was clean, and quiet. Didn't try the free […] breakfast while i was there. Handy having a fridge and microwave in the room. Was missing the ice bucket, and no coffee was left with the coffee maker, but no biggie. Read moreGenuine Hotels.com guest review
We enjoyed our stay, the little extras added to the comfort of our stay. Room spacious, location close to shopping at legends, added bonus was the free laundry, along with soap at no extra cost. Continental breakfast very inviting and lots of variety.Genuine Expedia guest review
Overall, the hotel was wonderful. The only complaint I have is that the beds were too hard for me. Loved the breakfast and the comfy feel of the hotel and especially the location. The pool area was great, but would have liked the whirlpool to be more warm. The exercise room was nice too. Thanks for making our stay great!!Genuine Hotels.com guest review
"Incredible amenities at a great price"
This was our first stay and my only regret was not having the opportunity to stay longer! The room was perfect and the staff truly wonderful. For breakfast I expected the usual continental fare of dull cereals, fruit and stale coffee. We were blown away by the breakfast selection and then sighed sadly when spotting the pristine indoor pool and fitness […] area because we did not have the time to enjoy them. Add that is in a top notch shopping location close to fun family activities and you simply cannot beat the value. We will be back! Read moreGenuine Hotels.com guest review
Outstanding stay. We've stayed here before and would stay here againGenuine Expedia guest review
"Close to the Race Track"
The hotel was in a great location, central to everything. Staff was very pleasant.Genuine Expedia guest review
Comfort was good , Carpet in elevator was worn out.Genuine Hotels.com guest review
"Stay for the night"
The hotel does not seem that old, but it seems run down. The carpet in the halls is dingy and the rooms are OK. Breakfast was also OKGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and will be used to consider improvements in the future.
"Great Hotel, Great Service"
From the second we arrived, the staff was extremely nice and helpful. We were traveling with our child and needed a crib. They were so quick to make sure we had everything we needed! The room was clean and the location next to the Legends Outlet Mall was fantastic!Genuine Hotels.com guest review
"NOT WORTH THE MONEY...STAY SOMEWHERE CHEAPER!"
Unbelievable, very hard beds, very loud A/C in rooms, drawers would not stay shut on dresser. Not as expected for the price. Pool and Hot Tub were okay. The breakfast was good. I would NOT recommend this place.Genuine Hotels.com guest review
Excellent value. Great breakfast friendly staff big rooms and comfortable beds. Close to shopping and interstateGenuine Hotels.com guest review
Clean, inexpensive, and in a great location.Genuine Hotels.com guest review
Our air conditioner did not work but hotel staff was quick to address the problem and gave us an upgraded room. Great service.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We are so sorry to hear about your air conditioner, but we do want to thank you for allowing the staff a chance to correct the issue for you. We hope you'll come back to see us the next time you're on vacation so we can have another chance to exceed your expectations!
Everything was as expected. Rooms were clean. Breakfast was included with stay and not too bad for self serve. Cookies at the front desk were a nice touch.Genuine Expedia guest review
"Not what I was hoping"
We stayed in a 1 bedroom suite and paid quite a bit for it! We were on an Anniversary getaway and wanted to be able to be near Legends. The girl at the front desk didn't even look at us when we checked in, she had other things on her mind. The room was pretty clean, but I felt like the bathroom floor was dingy and it didn't really feel clean. Also, […] when we went to breakfast, the lady was very nice, but they received a Sysco order during breakfast that was all over the tables and floor. I felt this was very unprofessional. All in all my husband and I felt like they were cutting corners and we didn't really feel like we got what we paid for. Next time, we will stick with the tried and true Hampton Inn. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations!
Our stay at Country Inn & Suite was a very pleasant experience. We have already recommended it to many friends. The staff was very friendly and helpful. The hotel was very clean and comfortable. It is now our go to hotel when we are in the area.Genuine Expedia guest review
Hotel was extremely nice. The staff at the hotel gave excellent service! Liked the hotel so much that we stayed again on our way back home. Would definitely stay again if I'm ever back in Kansas City!Genuine Hotels.com guest review
"A Great Place to Stay!!!"
It's clean & very inviting!! We planned a stay-cation for our kids over Spring Break and we were pleasantly surprised. The rooms are clean/spacious, beds are cozy (pillows are down, if your allergic), pool big enough to swim and splash w/the kids. Plus breakfast was REALLY good. We'd definitely stay again... T-Bones Stadium is Right Next Door!Genuine Hotels.com guest review
This hotel was awesome. The size of the room was perfect for a family with 2 teens. Great breakfast and was located in an area with restaurants and shopping.Genuine Hotels.com guest review
The one bedroom suite was great. I was pleasently suprised by the size and the layout. Hot tub was huge and the pool was good sized. I loved the family atmosphere lots of kids around. Bed was firm. Overall great place to stay will be coming back.Genuine Hotels.com guest review
The hotel was very nice. The staff was great and very helpful. We loved staying in this area and will stay here again when we return. Wish the water in the pool was a little warmer. Overall we loved it!Genuine Hotels.com guest review
The pool was really dirty. It seemed like it hadn't been cleaned and there was a ton of chlorine in it.Genuine Hotels.com guest review
"Great Location- Right by Legends"
This hotel overall was very nice. It was clean, had a fantastic breakfast and the lady who served was super friendly and very good at keeping breakfast foods stocked. The only complaints I have were the pillows on the beds, the showerhead (it sprayed every direction but down), and the size of the pool. The pillows are all down-feather pillows that go […] flat the minute you lay on one, and there weren't any regular pillows. The beds were very comfortable, though. The pool and hot tub are nice, except for the size of this hotel I was surprised at how small the pool is. But nonetheless, my kids still had a great time, and the staff was very friendly. There also is a nice size refrigerator (but no freezer) and microwave, which we used both. LOVED how close this hotel is to many businesses, including Legends shopping center which is literally 30 seconds by car, the KC Speedway is right across the street, Target is also right across the street, and WalMart is just up the street- very family-friendly locale. Cabelas is nearby, and it's also only 20min or less from LEGOLAND and Crown Center. I would stay here again, but maybe bring my own pillow next time. :) Read moreGenuine Expedia guest review
This is the forth time staying here. We love that it's close to schlitterbahn in the summer and for a family getaway over spring break. The hotel is clean and the breakfast is always good. We love to swim in the pool and we will always come back and stay here.Genuine Hotels.com guest review
I was not sure what to expect when I booked this hotel but it "blew me out of the water"! the hotel was SUPER clean, SUPER easy to get around, VERY nice, GREAT pool, YUMMY cookies and the NICESET staff! Our family will DEFINITELY be staying at this hotel again!!! :)Genuine Hotels.com guest review
"Picked this hotel close to Nebraska Furniture"
Hotel could use better signage especially when arriving at night. Street lights were out and that's not there fault but poorly marked entrance areas. Rooms were OK as were pool-a little cool for my taste. Staff very nice. Hotel was completely booked for the weekend. Only complaint was breakfast. Would have to say food was probably among the worst of […] the 'free' breakfast offerings I have ever eaten but I didn't stay for the breakfast. Read moreGenuine Expedia guest review
Nice hotel, breakfast was goodGenuine Hotels.com guest review
Wonderful location, close to shopping restaurants and events...great breakfast, pool, hot tub, gym, and laundry...Can't say enough Good thing about this motel....I travel for business and am Happy to stay here....Genuine Expedia guest review
"Nice hotel close by to Great Wolf Lodge & Shopping"
We were visiting Great Wolf Lodge but didn't want to pay $$$ for two nights so we booked this hotel for our second night and were very pleased!Genuine Expedia guest review
My husband and I stay here every time we come to the Kansas City area. The people are friendly, helpful, the pool and spa are wonderful, and the gal that does the morning breakfast buffet does a wonderful job! Keep up the good work! You guys are great!Genuine Hotels.com guest review
"Nice hotel close to Legends Mall"
Free breakfast was excellent! Hotel staff was great! Rooms were clean! Great place to stay!Genuine Expedia guest review
"perfect location around Speedway legends and shopp"
service was great continental breakfast was amazing!Genuine Hotels.com guest review
Besides Kids running back and forth above us, it was ok the bed was little hard toilet over flowed the next morning. Over all the desk clerk was very nice and helpful we may book again someday.Genuine Hotels.com guest review
"Nice Good location"
Loved my stay, and staff was great!!! Rooms were really good, clean and well designed....Genuine Expedia guest review
"Nice hotel close to Legends."
We had a nice time, nice beds and swimming pool. The breakfast was good.Genuine Expedia guest review
I had a great reception, the team on site was great, the room was pretty good, except the controls on the hot tub were in disrepair and I had to figure out how to manually change the settings, the bed was comfortable and my wife enjoyed the chocolates, so overall it was a good experience.Genuine Hotels.com guest review
Assistant General Manager - Preston R. was very helpful and accomodating. He made our experience very positive and will definately stay there again and recommend to others.Genuine Expedia guest review
"Clean and friendly"
The hotel staff was nice enough, when we checked in. The room had no air conditioning or heat!! It was hot in the room during the day, and when we woke up the next we were frozen!!! The hotel staff did nothing when we mentioned this. There is not a smoking deck on the 2nd floor (minor inconvenience). While we where checking out the employee working […] the desk seemed to imply that we were going to keep the keys and comeback without paying or something, it was rude and awkward. We might come back.... But I doubt it. Read moreGenuine Expedia guest review
"Great hotel for a great price."
It was a very nice hotel for the price. The breakfast buffet was wonderful.Genuine Expedia guest review
"Convenient to restaurants and entertainment"
Nice except for cleanliness issues in the bathroom. Brought them to attention of front desk staff upon checkout. Cleaning shortcuts. Very nice to have refrigerator with freezer and microwave., Great for dinner in and work desk.Genuine Hotels.com guest review
We really enjoy staying here when we have a night out at the Legends. Close to everything, and once they even gave us free tickets to the comedy show at Stanford and Sons. Have always been pleased with them.Genuine Hotels.com guest review
"Everyone was friendly and helpful!"
Me and my husband stayed to celebrate Valentine's Day a day early since he had to work friday. The staff was friendly, room very comfortable, and breakfast amazing. We didn't get to use the pool the first night so we extended our stay and they were very accommodating. We got to stay in the same room. We brought our kids the 2nd night and they had a […] ball in the pool. We plan on staying here at least once a month now! GREAT STAFF AND SERVICE :-) Read moreGenuine Hotels.com guest review
"Great place to be stuck in the snow"
I had to stay the night here because of a horrible snow storm that made it too dangerous to travel all the way home. The staff were ready for me, and the rate from hotels.com was super reasonable. I would easily describe this hotel being in the range of your typical Fairfield Inn type hotel, equal to a Candlewood Suites hotel. Definitely several steps […] above Super8. Nothing against super8 of course. Read moreGenuine Hotels.com guest review
Nice hotel but the toilet looks like it had not been cleaned in Monthes.Genuine Hotels.com guest review
Quiet to get some work doneGenuine Expedia guest review
My husband and I make it a point to stay at this hotel any time we are staying in Kansas City. The rooms are always clean, the staff friendly and helpful, and the breakfast is always wonderful. I can't say enough about this place.Genuine Hotels.com guest review
"Close But No Comfort"
We had a decent stay and it is very close to the casino and Legends. The service was excellent and the room very clean. I gave good ratings except for the 1 on comfort because the bed mattress was kind of hard. My wife is a bit of a Goldilocks though because of her back, so we always watch for that. What I had an issue with is that it would be great […] when making a reservation, they tell us in advance there is an adjoining connected room with a door. The sounds next door kept me up much of the night and I didn't sleep well either. Read moreGenuine Hotels.com guest review
"Real comfort...friendly hotel"
We had a friend die and we were real stressed .when we arrived , we checked in quickly ..offered warm cookies and coffee. They asked if we had dinner ? Gave us a list of places real close . They offered books,magazines or newspapers to take to our room..we would gladly use this hotel again...the staff is great.Genuine Expedia guest review
"Stay at Country inn"
Good area and the room was quite and comfortableGenuine Hotels.com guest review
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