All hotels in Orlando, Florida, United States of America
1 room, 2 adults
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4040 Central Florida Pkwy, Orlando, FL, 32837, United States of America, ‏‎855-239-9485
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4.6 / 5Outstanding

Score breakdown (from 373 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.5
5.0 / 5Outstanding
"Will stay again but...."
Hotel wonderful, customer service not so much. Minor mistake at desk upon checkout went from a 55 resort fee to a 550 resort fee mishap. Really put a damper on activites the following day.
Genuine Hotels.com guest review
1 night family trip Mar 21, 2015
Wayne
US
4.0 / 5Excellent
"The JW lacks service!"
The hotel, while luxiourous, lacked in service. No one asked us how everything was, the rooms weren't cleaned until dinner time, the food was terrible in the Brassiere, and the service at the pool was almost Non existent. So strange thT the culture of service was just not part of this high end hotel!
Genuine Hotels.com guest review
4 night family trip Mar 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent luxury property."
Perfectly convenient to parks but still a secluded luxurious feeling. The property is beautiful and staff was great. The casual restaurant is not as good as it could be (chef needs to up his game to match rest of resort) but, otherwise, would highly recommend for a higher-end experience in Orlando.
Genuine Hotels.com guest review
2 night family trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Fantastic stay!"
LOVED it! The only time we had any amount of disappointment was in the attitudes of the Concierge staff. They definitely had attitude and it was so contrary to all of the other staff that it was noticeable. We will definitely return but will avoid asking them any questions.
Genuine Hotels.com guest review
4 night family trip Mar 11, 2015
Elizabeth
US
5.0 / 5Outstanding
"a big yes"
Lovely hotel,staff and property
Genuine Hotels.com guest review
3 night business trip Mar 3, 2015
mariann
US
5.0 / 5Outstanding
"Great place, slow service"
Only one complaint was that the reception is extremely slow and concierge only send guests to where they have been told to by the hotel. Other than that it is a phenomenal hotel.
Genuine Hotels.com guest review
3 night romance trip Mar 12, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel but expensive."
We enjoyed the stay a lot but the food scythe hotel is way overpriced.
Genuine Expedia guest review
Other trip Mar 16, 2015
Kellie
US
5.0 / 5Outstanding
"Great hotel with fabulous amenities"
Had a wonderful experience. All the amenities were fabulous.
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Hi quality."
Beautiful hotel attached to the Ritz. Friendly helpful staff. Good food. Downfalls lots of hidden fees and there was no safe in my room. They said the other rooms all have them they didn't know why mine didn't.
Genuine Hotels.com guest review
3 night family trip Mar 6, 2015
Melissa
US
5.0 / 5Outstanding
"A little luxury and a great pool"
A beautiful hotel with a great pool. very comfortable place to stay while at Disney. We were there for a soccer tournament and it was really great to have a luxurious place to stay.
Genuine Hotels.com guest review
3 night family trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"JW Marriott, Orlando, FL."
We loved it. Very beautiful, service great, rooms clean and comfortable. Definitely would recommend.
Genuine Expedia guest review
Other trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
Most comforts me bed of any hotel we have stated at
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
4.0 / 5Excellent
Quality of service, facilities and customer service.
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
US
4.0 / 5Excellent
"Nice resort close enough to all the parks"
Nice hotel although they did some renovation we had a great time.
Genuine Expedia guest review
Other trip Feb 18, 2015
Ellen
US
5.0 / 5Outstanding
"clean hotel with friendly staff"
we had a very clean hotel with friendly staff,but didn't expect another bill at check out for parking and hotel amenities . wish weather was warm enough for the beautiful pool
Genuine Expedia guest review
Other trip Feb 18, 2015
brian and lisa
US
5.0 / 5Outstanding
"Exceeded expectations"
Fabulous setting, great staff, good food Facilities are top- notch
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
The hotel property is pristine and the staff was excellent.
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
5.0 / 5Outstanding
"great 4 day get away for a wedding"
Bit pricey. Room was great Service excellent. Grounds nicely kept. Restaurants excellent. Close to everything sort of wherever we wanted to go was 5-9 miles.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2015
A Traveler
US
4.0 / 5Excellent
"Good Solid hotel, nothing amazing. Convention city"
Great choice. Solid hotel. Has a convention center feel to it which is good when you want Starbucks, bad when you don't want to see business people swarming about on your holiday. The comforters are not down and sheets not amazing. I would stay here again only for an excellent rate. There are a Lot of hotels in Orlando to choose from.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Renee
US
4.0 / 5Excellent
"Orlando"
Hotel was really loud in lobby. Nice hotel. A little pricey for the room.
Genuine Hotels.com guest review
4 night business trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"One Word: Excellent!!!"
Being a worldwide traveler and staying at the best hotels, I have to say that the JW Marriott Orlando is outstanding. The property is beautiful, the staff is very professional and friendly, and the food was delicious. Besides that, I left one my purses in the room and I called the hotel when I found out. Not only they shipped it the next day, but they did it very carefully like it was a precious diamond. I can go on and on about it, but one more thing I will say, you will enjoy your stay here.
Genuine Hotels.com guest review
2 night family trip Jan 9, 2015
Margit
US
4.0 / 5Excellent
"Fine for business stay"
The hotel is nice but somewhat overpriced in my opinion. Room was comfortable, though the coffee self service unit was unplugged and in the closet with no supplies. The bar area was not serving food during the NFL playoffs - which seems like a mistake. The gym is nice, but not connected to the hotel. There is a $25 / day resort fee. They charged me for parking despite the fact that I did not park. I caught it and they reversed it, but I am a little skeptical when things like this get added to the bill.
Genuine Hotels.com guest review
1 night business trip Jan 11, 2015
Lizabeth
US
5.0 / 5Outstanding
"Great stay Great Location"
We had a great stay! Beautiful hotel. Great staff. Close to Disney and other parks.
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
Juan
US
5.0 / 5Outstanding
Excellent experience overall! Even though only for 1 night
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel, loved the lazy river and outdoor"
Overall very good. The hall light in our room was out and even though we asked it was not repaired during our stay.
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
Very nice and pleasant hotel. Facility is is very good condition and the restaurants are very nice.
Genuine Expedia guest review
Other trip Jan 4, 2015
Max
US
5.0 / 5Outstanding
"Grande Lakes location excellent"
Awesome hotel, nice staff, spectacular breakfast buffet, lobby bartenders friendly and manager front desk the best , use valet parking ,,, this people is the best
Genuine Expedia guest review
Other trip Jan 3, 2015
nancy
US
3.0 / 5Good
"Overpriced; fees upon fees! Look beyond room cost!"
The JW Marriott is a high-end hotel, no question about that. However, If you are looking for value, look elsewhere. The hotel is nicely appointed and staff very attentive. The room was small however, and the food was "over-the-top" expensive. If two of you are staying (for example) be prepared to pay from $60 to $150 per meal, even for the most basic salad, sandwich or soup. Walking to a nearby off-property restaurant is not an option either because this hotel is cut off from the rest of the city unless of course you have a rental car and are willing to pay $30/night to self park. There's also a mandatory 20% gratuity in many instances for services. Expect to pay a premium for other services such as tennis, golf or guided tours. If you are the type of person who feels better when paying more for things, then this is the place for you. Five star prices will be paid for 3.5 star food.
Genuine Expedia guest review
Response by JW Marriott Orlando Grande Lakes
We are delighted to hear about your recent stay with us and really appreciate your feedback. It is also great to hear that you were pleased with the service that the staff provided. However, please accept our deepest apologies for any inconveniences experienced throughout your stay. We take great pride in ensuring our guest’s satisfaction and apologize that we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
Other trip Jan 3, 2015
Blake
US
5.0 / 5Outstanding
"Great Stay"
Our room (No. 19056) was served for four days by Feung and she was extremely helpful, she adjusted with our schedule and did a great job!
Genuine Expedia guest review
Other trip Jan 2, 2015
rathi
US
5.0 / 5Outstanding
"Nice Family Vacation"
Excellent resort, less than 30min from all major attractions.
Genuine Expedia guest review
Other trip Jan 2, 2015
PJ
US
3.0 / 5Good
"Inconsistent JW Marritot Room Quality"
i am a loyal JW marriot hotel customers. i have stayed in marriot worldwide. The room comfort for JW MArriot Grande Lakes is not as good as those i stayed in Asia. It lack the luxury feeling and missing room slippers that i was expecting from JW Marriots. Room service selection is limited. The room i was given only has a half a window and that made me felt like living in a 3 star hotel and not JW Marriot
Genuine Hotels.com guest review
7 night family trip Dec 20, 2014
Kah
US
5.0 / 5Outstanding
"Nice Experience"
We had a nice experience at the JW Marriott. The service level is extremely good as is the breakfast buffet which was phenomenal. The hotel is about a 20-25 minute drive from the theme parks so it's a bit of a drive, but the hotel provides a complimentary shuttle if you schedule in advance. We stayed there on Christmas Day and were impressed with how friendly all the staff members were, especially in light of the fact that were working on Christmas. The hotel isn't cheap, but worth if it you plan to enjoy the hotel, pool, restaurants, etc. The weather was a bit cold so we didn't get to enjoy the pool. The Rtiz is next door and just a short walk away.
Genuine Hotels.com guest review
2 night family trip Dec 25, 2014
Javed
US
3.0 / 5Good
"December in Orlando"
Very nice, upscale hotel. The location is daily close to both the Airport and Universal. Large complex and includes facilities at the Ritz Varlton. Cons: 32.00 for breakfast buffet. Concierge is tasked with too many responsibilities. Pillow top mattress is too soft. Internet is not free. No items in mini bar.
Genuine Expedia guest review
Response by JW Marriott Orlando Grande Lakes
Thank you for your review. We are happy to hear that you enjoyed the resort, but regret that you experienced a few challenges regarding our concierge services and other amenities. It is our goal to consistently maintain an atmosphere of comfortable luxury, where vacationing is effortless. We apologize that we did not meet your expectations and we will use your feedback to improve our service in the future. Thank you for staying with us and we look forward to hosting you again soon.
Other trip Jan 1, 2015
Sherri
US
5.0 / 5Outstanding
The hotel is beautiful, clean, and spacious. We thoroughly enjoyed our stay during Christmas 2014.
Genuine Expedia guest review
Other trip Dec 30, 2014
neha
US
5.0 / 5Outstanding
"Easy to the eyes!!"
It is a hotel that let's you know you are in the USA. The beauty and comfort is evident in every corner of the wonderful property! I would repeat the experience in a blink of an eye.
Genuine Expedia guest review
Other trip Dec 4, 2014
A Traveler
US
3.0 / 5Good
Hotel very comfortable and clean - excellent facilities. Customer service poor - the sound of lift could clearly be heard from our room - I commented on this at check out - receptionist was extremely insincere and obviously didn't care about it. However, a lovely hotel with fabulous pools - excellent for children and looking onto a beautiful lake. Buffet dinner was also good.
Genuine Venere guest review
Other trip Dec 1, 2014
A Traveler
US
2.0 / 5Fair
Staff was not very friendly or accomamanading. Not going back there again
Genuine Expedia guest review
Response by JW Marriott Orlando Grande Lakes
Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction and apologize that we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. Please contact me directly with additional questions or concerns .
Other trip Dec 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Vacation!!!!"
The people was nice. The whole staff was so awesome. The weather was beautiful. The bed was soooo comfortable. The hotel had so many things to do, you didn't have to leave. The lazy river was my favorite. The out door parties were great too! This was one of the greatest vacation ever.
Genuine Expedia guest review
Other trip Nov 20, 2014
Michael & Anita
US
5.0 / 5Outstanding
"Very nice and out of the way."
The hotel was very pretty and quiet. It's on the non-touristy side of town. I wouldn't think anyone visiting the theme parks would want to stay this far out of the way. Seaworld isn't far but that's it. We went to celebrate our anniversary and it was perfect! Our bathtub had a couple of hairs in it but I didn't let that bother me too much. The rest of the room was super clean and comfy. I wish we would have had a view of the lake and pool areas. The pool area was impressive and beautiful. However, it closed at 9 pm.?? I've never heard of a hotel pool closing that early considering the two hot tubs were in the gated area and it is soooo far away from any rooms that I highly doubt noise would be a factor for any inconvenience at night. It was disappointing we couldn't get in the hot tub after the La Nouba show at Downtown Disney.
Genuine Expedia guest review
Other trip Nov 20, 2014
Melissa
US
5.0 / 5Outstanding
We had a blast! the hotel and its staff was amasing!! the grounds are beautiful. Location was perfect.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Have you ever ran a 1/2 Marathon without training?"
I recently ran a 1/2 marathon in Savannah without training in over a month and proceeded to drive 4 hours to Orland right after. Lets just say there is nothing more relieving or relaxing than arriving to the JW Marriott,checking in and immediately making a B-Line to the shower then bath. After, I ordered up a bottle of wine and a steak. YUP That was good. The the Pièce de résistance... the BED, so comfortable! Slept for 10 hours straight.
Genuine Expedia guest review
Other trip Nov 20, 2014
Sport Clips
US
5.0 / 5Outstanding
All services excellent, great amenities, beautiful view.
Genuine Expedia guest review
Other trip Nov 20, 2014
Cary
US
5.0 / 5Outstanding
"nice pool and location"
nice pool and location, staff is very nice , food is really good.
Genuine Expedia guest review
Other trip Nov 20, 2014
bc
US
4.0 / 5Excellent
"Great Hotel...Many extra fees"
This is a beautiful resort with beautiful grounds. My only complaint is that there seems to be extra fees wherever you turn. Daily parking fees, daily internet fees... We went here with our kids to visit the amusement parks in the Orlando area. Great location for such a purpose. I just wish the hotel itself had more kid friendly meal options.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Everything ok but the restaurants"
The hotel is ok but the food at the restaurants could be much better. price too high for the service, they charge for everything... Parking and internet are extras it should be included
Genuine Expedia guest review
Other trip Nov 19, 2014
ediaz
US
5.0 / 5Outstanding
"Very nice hotel"
Stayed two nights. Beautiful large hotel with Grand entrance. Very nice.
Genuine Expedia guest review
Other trip Nov 18, 2014
Anthony
US
5.0 / 5Outstanding
"jw marriot made my vacation."
Fantastic stay can't wait to go back.
Genuine Hotels.com guest review
14 night family trip Oct 23, 2014
john
US
5.0 / 5Outstanding
"Breakfast"
A little bit annoying that there was no complimentary breakfast. I have the 30 dollars of course to pay for the full breakfast offered it was just the principle of the thing. Just wanted some toast and fruit, maybe a cup of weak coffee. Didnt think that was worth shelling out $30 every morning.
Genuine Hotels.com guest review
3 night business trip Nov 4, 2014
Mr. Steve
US
5.0 / 5Outstanding
"Nice property near disney. Great pools and service"
This is an excellent property especially if you are looking for a nice place near disney. Great pool kids love it. Awesome restaurant. Highly recomment this place.
Genuine Hotels.com guest review
1 night family trip Nov 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Good place to enjoy a solo getaway!!!"
Overall,a 9/10 experience.
Genuine Hotels.com guest review
1 night trip Nov 3, 2014
A Traveler
US
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