"Great alternative to the Ritz"
Stayed here with my family during a business trip. Had a great experience and would compare to the Ritz for half the price.Genuine Expedia guest review
Great fireworks for New Years. Family friendly. Loved the lazy river. Great chefs, all restaurants.Genuine Hotels.com guest review
We had a flood in the bath bath Tub & shower backed up. And the service in the restaurant. Was below averageGenuine Expedia guest review
Response by JW Marriott Orlando Grande Lakes Thank you for taking the time to post your review. We take all feedback very seriously as it is our goal is to always ensure our guests are satisfied with their service experience. However, in your case it appears we failed to meet your expectations, and for that we are truly sorry. Your concerns have been relayed to our team for proper follow up. We look forward to the opportunity of welcoming you back in the near future.
"Best hotel in orlando!!!"
Friendly staff, clean room, beautiful outdoor swimming pool, kids friendly, delicious food!!! I will go back next time.Genuine Expedia guest review
"Great hotel & grounds"
Have stayed at the JW and the adjoining Ritz several times and each stay is excellent. Beautiful grounds and great spa.Genuine Hotels.com guest review
Had a good stay at the hotel, rooms were clean and spacious, pool side bar and pool was great. Drinks were over priced.Genuine Hotels.com guest review
"Beautiful lazy river I didn't know about."
The hotel was clean and beautiful. Outside it had a night deck with fire pits. The lazy river /pool was beautiful. The food was fresh and tasty. The room was nicely set up with a couch and desk. The bed was comfortable. We didn't experience any downsides.Genuine Expedia guest review
"the way it should be"
This is what should be expected of all hotels. Very helpful staff. Beautiful facility and grounds.Genuine Hotels.com guest review
We loved everything about this hotel! Everything was perfect and beautiful and staff was wonderful. Would go back in a second!Genuine Expedia guest review
Will definitely stay again.Genuine Hotels.com guest review
Some of the hotel staff is rude, some of them are very nice...This was a constant hit and miss during the entire stay... . The towles where old and not plush... The major draw back is the lack of computers at this hotel. All of the other JW Marriots in California have a bank of 10 or more free computers and printer for the guest to use in the main lobby […] area. Not so at this property.... The lobby is very large and has plenty of area to do this but this property choses not to. As for the Cons, this have a major issues in me wanting to return to this hotel in February 2014 for another business meeting..... Read moreGenuine Hotels.com guest review
"loved the pool"
I really enjoyed the hotel.we decided to spend the time in the hotel,rather then the parks.(DISNEY PARKS)Genuine Hotels.com guest review
A five star experience at four star priceGenuine Expedia guest review
"Gorgeous this property should be a 5 Star!!!"
This is the best property in Orlando. The staff was wonderful & the views are amazing. The pool was beautiful & relaxing. The landscaping impeccable.Genuine Expedia guest review
"Annoyed by all extra fees"
Nice hotel, beautiful grounds, but annoyed by all the extra fees. Parking per day- 19.99 Internet per say- 9.99 Breakfast-27.00 Inner tube for pool- 7.00 Stay at the jw Marriott- annoyingGenuine Hotels.com guest review
"Great getaway !"
This hotel was part of our 25 anniversary experience . The stay was flawless . We will stay there again.Genuine Expedia guest review
"The hotel was very pretty and the staff was wonder"
The hotel was very pretty and the rooms were very roomy. Be aware that everything you need is extra. The floats at the pool for the lazy river you needed to rent. There is no complimentary coffee which I would have enjoyed.Genuine Expedia guest review
Lovedddd it so beautiful there and such friendly staff! Definitely staying again next year! :)Genuine Expedia guest review
Staff was nice, room was spacious but bed was not comfortable. Love the pool and spa. Will come backGenuine Expedia guest review
"Excellent Marriott, not sure about JW brand"
The rate was great for a Marriott experience, but don't expect the high end service of the JW brand. I was expecting the JW brand to be equivalent of the Conrad line in Hilton, but that was a disappointment. The room had a non working mini bar refrigerator that I didn't know didn't work until I returned home from the park and found everything still […] warm inside. I had to request a working refrigerator. No compensation was attempted for the spoiled salad I lost inside. The shampoo, conditioner and body wash are good for one person per. And slippers were only upon request. Again, not amenities I expect from a high end brand. On the other hand, the service was very kind and each request was handled quickly and politely. Our waitress, Michelle in Primo was the best. She made the experience great. The food at Primo was good, not great. Underdeveloped flavors on the appetizer, and entrees. The homemade cannoli was excellent however. The atmosphere at Primo was warm and inviting. The Sunday brunch at Citron Brasserie was the best I have had from South Florida north to Orlando. Great value, unbelievable selection and delicious! The eggs benedict tasted like made to order when they were on the buffet. Fresh belgian waffles, fruit assortment I haven't experienced anywhere. I would definitely stay again and travel to the hotel for brunch again and again when in Orlando. Read moreGenuine Expedia guest review
Loved the place Was clean nice staff Would definitely go back to this hotel! Breakfast buffet was amazing everything was really good tHumBs Up!Genuine Expedia guest review
"Great Hotel great Location"
Everything was first class my only complaint was the 19.00 per night for Self Parking. But that being said we would still stay there againGenuine Expedia guest review
"Great golf. beautiful grounds"
Only problem is I did not get a wake up call. You speak to a computer instead of a person.Genuine Expedia guest review
"YES YES YES!!!!"
This hotel had the best pool in all of Orlando, including all of the Disney deluxe resort and the Ritz and the Waldorf Astoria. I will stay here from now on. Also, the adjacent property-the Ritz Carlton- has one of the best spas(with its own spa pool) I have ever visited. I will return.Genuine Expedia guest review
Stayed for one night for a convention at OCC. Didn't spend much time at the hotel, but the bed was comfortable and the room was big. The hotel was clean and I'm a clean freak.Genuine Expedia guest review
The bathroom had a couple cleanliness issues, but overall everything was great.Genuine Hotels.com guest review
Upon our early 6am arrival, the front desk staff was very accommodating in having our room ready earlier than the typical 3pm check in. Turndown service each night was so special and a nice touch!Genuine Expedia guest review
"Beautiful hotel!! Lovely staff!!"
Stayed at JW for a week, it was great! Clean rooms, beautiful pool! Primo's is the best!! Must try this restaurant!! Best food i've ever eaten!! The hotel is in excellent condition and the staff are very helpful!Genuine Expedia guest review
Rooms were clean, staff was extremely nice, and pool was great. All the restaurants had great drinks and even better food. Only suggestion I would have is to have a seperate kids area of the pool. It was somewhat difficult to relax when kids were running and splashing around you.Genuine Hotels.com guest review
"Great place to play"
We went to Orlando to for the opportunity to take our 4 yr old daughter to Sea World (which she loved) but the highlight of the trip for her was the awesome pool at the hotel. She loved the floating down the lazy river and spent several hours making new friends at the kiddie pool. Cant wait for our next trip to Orlando!Genuine Expedia guest review
still waiting for the small fridge they promised to deliver, difficult to manage to keep my child milk cold in small container with ice, my petition was placed in a waiting list. Rarely the operator takes your call immediately, get ready for the waiting list. Delay for everything Extremely expensive the food, in room dinning, the valet almost $30 .00 […] a day. The room tub plugged. The pool wasn't heated, no a true lazy river, (there is no current), the pool floor with stains. Read moreGenuine Expedia guest review
A beautiful hotel with excellent service, wonderful amenities and fantastic restaurants. However, I was very disappointed in the parking arrangements and hidden charges. I would prefer to know the price of my stay up-front, and gladly would have paid an extra amount per night for the room. It's the underhandedness of the hidden fees that left a bad […] taste in my mouth. It reminded me of the airlines charging for luggage. Quite honestly not something I expect from a resort of this caliber. Read moreGenuine Hotels.com guest review
"Nice hotel for a weekend getaway!"
My friend and I stayed at the J.W. Marriott Orlando Grande Lakes, we were looking for a nice place to stay for the weekend, our plan was just to stay at the hotel and not do any site seeing. This was a very nice hotel and the staff was excellent. The pool was great and we really enjoyed the lazy river in spite of having to buy a tube. The gym was small, […] but very nice and quiet and the staff was great. The only downfall, like many other hotels I looked into, they charge for many things including parking. Read moreGenuine Expedia guest review
The view from my room was incredible, I was even able to see the Disney World fireworks one night! The pool is nice and relaxing, and the pictures don't cover how beautiful this hotel really is. The only downside I could find, was that it is a little out of the way, which some might find nice. But for me, as someone who isn't old enough to rent a car, […] it was somewhat inconvenient. They did offer shuttles to local attractions which saved us about $150 worth of cab rides. The concierge was helpful when we asked about places to eat dinner and getting us the shuttles. It is a very quiet hotel, and is a perfect getaway. We didn't eat at the restaurants because they were overpriced and didn't have anything that interested us. Starbucks is located on the first floor for all of you who need their coffee fix in the morning. Read moreGenuine Expedia guest review
Nice facility, friendly staff. Only minor issue is its location, a little further off the beaten path when it comes to Disney and universal studios. If your planning on staying here I would recommend renting a car. Restaurants had good food. Rooms were clean and tidy. The housekeeping crew always turned our room into a pleasant place to spend our nights. […] Room service was top notch. My daughter got sick out there and the staff immediately came to my room with local recommended clinics and pharmacies. Our drivers were all friendly and even stayed with us at the clinic and took us to the pharmacy never left our side! Top honors to these folks from Mears! Remember this is not a free service and over the course of several days hundreds were spend on taxis.. Would definitely come back for a second time around! Salutations to expedia and the Jw. Read moreGenuine Expedia guest review
My family of four went to the hotel on the busy Labor Day weekend and had a blast relaxing at the pool. We enjoyed the large pool area, excellent breakfast buffet and fantastic fireworks display the night prior to Labor Day. We go back to enjoy again. It is a perfect short getaway for young families without "amusement parks". The hotel is an attraction […] in itself. Read moreGenuine Hotels.com guest review
"Labor day weekend vacation"
Had wonderful experience. The location was very good. Although I loved the spa area, I was not that happy with my spa service itself. The staff was wonderful but the therapist I got was not effective for me. I felt like I wasted my money on the treatment. I loved that there was a Starbucks on-site. We also went to look at the timeshare property. They […] were beautiful but I felt that if you did not make the decision right there and then they did not want to know you anymore. Read moreGenuine Expedia guest review
the poolside activity during larbor day long weekend is abundant, and what surprise us most is the Larbor Day Fireworks that hotel reserved for its guests. We watched the fireworks work from the balcony in the room, awesome!Genuine Expedia guest review
"Anniversary night away"
The hotel was amazing! Staff was extremely attentive and helpful. We had dinner at the Ritz next door and they dropped us off and picked us up, making us feel like VIP's. The grounds and pool area were amazing, a little crowded with kids, but that's to be expected with the Labor Day festivities they had planned. We look forward to taking our kids next […] year for the weekend and going again ourselves during a less busy time of year!!! Highly recommend!!!!! Read moreGenuine Hotels.com guest review
"Small rooms, noise from construction"
The hotel is clean but the room is very small. There was too much construction noise from the building next door. Not a good deal!Genuine Expedia guest review
I really loved this hotel. It was my first time staying here. The grounds were absolutely georgous. The room was clean. This was one of the best hotels I have ever stayed at. We went out for the day and came back, there was nature music on, the bed was turned down and their was chocolate on the pillow. They gave you extra tolietries such as mouth wash […] and cotton products. The shampoo, conditioner and lotion were aromatherapy. It was raining one afternoon so we stayed in the room. The cleaning service left a bag of extra towels, shampoo and coffee for our convienience. The only down side are the prices. The food was over the top expensive. It was 16 dollars just for a hamburger. Same with having a drink. You had to purchase the tube for the lazy river. It was still worth it in my opinion. Read moreGenuine Hotels.com guest review
"Great except "Primo" not so!"
Family vacation to see great grandparents in the area and visit Mickey Mouse.Genuine Expedia guest review
The hotel was marvelous and grand. The staff is wonderful, especially the hostess and wait staff at the restaurants. The maintenance people are courteous.Genuine Expedia guest review
"Disney and SeaWorld vacation"
Very close to SeaWorld, about 15mins from Disney, beautiful hotel. Many activities for the kids to do, super attentive staff, pristine rooms. Food expensive but good, we hardly ate there, found awesome Cuban, Argentina and caribbean food!Genuine Expedia guest review
"Very close to most of the attractions"
I enjoyed my stay. Staff member are very courteous. I will definitely return.Genuine Hotels.com guest review
i loved this hotel felt like i was in a island resort.Genuine Expedia guest review
Hotel with family Facilities but at The same time, a large convención center. We where not lucky due we coincided with an Aviation suppliers annual convention. I was with my grandchildren of 5 And 8 years And The combination with that population was definitly un appropiated. Convention attendants were too noisy, drink too much, occupying too much space, […] even The one dedícated for chirldren. Read moreGenuine Expedia guest review
We had a wonderful time overall. Only exception is the bar closes at 10:00 pm. The fire pit outside was off. Also the service outside in the terrace was bad. My wife and I were there for a while before we got service and when we did the lady waitress was not attentive. Otherwise, the grounds are well kept and the staff were great particularly the maid […] who clean our room. We give the maid a 10! Read moreGenuine Expedia guest review
Accessibility to a cup of coffee besides Starbucks is not good. I don't like Starbucks coffee, and I don't think a lot of people like it either.Genuine Hotels.com guest review
"Nice hotel near Sea World with lazy river"
Jason at the front desk was friendly and professional he checked us in. The rest of the front desk and most of the staff was not. The hotel was nice and the lazy river was relaxing. We had a good time but the staff did not provide thee or two star service. They were cold and unfriendly I would prefer to stay at another resort in Orlando. This was defiantly […] not up to Marriott resort standards. Read moreGenuine Expedia guest review
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