"Nice hotel near Sea World with lazy river"
Jason at the front desk was friendly and professional he checked us in. The rest of the front desk and most of the staff was not. The hotel was nice and the lazy river was relaxing. We had a good time but the staff did not provide thee or two star service. They were cold and unfriendly I would prefer to stay at another resort in Orlando. This was defiantly […] not up to Marriott resort standards. Read moreGenuine Expedia guest review
"Good Location for Parks"
Great stay. Hotel is almost in the middle between Disney and Universal. taxi around $50 to reach each place, about 20 minutes or so.Genuine Hotels.com guest review
Beyond compare. The customer service in this hotel is fantastic!!! A client could not have a need or want for anything more than this hotel has to offer. 1) There is a Starbucks in the hotel. 2) They have free shuttle service to and from ALL theme parks. 3) Laundry service available on the 3rd floor for people on long vacations, like me. 4) Beth at […] the front desk assisted me by making reservations for my daughter at a Marriott in Montgomery Alabama. My daughter had come down from Memphis Tenn to vacation with us in Orlando. On the trip back to Memphis, my daughter bacame too exhausted to complete the trip in one day (especially after a day of sun and fun) so she asked if I could help her with an overnight stay so that should could get some rest and finish the trip in the am. Beth took care of everything for me. All I had to do is sign a form authorizing the charge to my credit card. It was awesome. I had a peace of mind about my daughter and my daughter had a safe night's rest. Thank-you Marriott!!!!! Thank-you Beth!!!!! XOXO Read moreGenuine Hotels.com guest review
"Beautiful hotel very clean"
Beautiful hotel.... Pleasant people.... Hotel restaurant by the pool was expensive for the amount of food we receive!! Paying for parking was expensive when you stay at a luxury hotel Parking should be included!!! Would be nice to have a shuttle complementary from the airport to the hotel!Genuine Expedia guest review
"somewhat inconvenient for families"
Prior to my arrival, I was told microwaves would be provided on an availability basis. When we got there, we were told there is a strict no microwave policy for safety reasons. It's quite a hike from the room to the parking lot. Room was smaller than I expectedGenuine Expedia guest review
"Best hotel not in one of the parks"
I usually stay at a hotel located in one of the parks but I decided this time to stay off property. This hotel is nicer than most of the ones located in the parks, I could absolutely see myself staying here again.Genuine Expedia guest review
Great hotel the pool and lobby are awesome. Loved the Lazy river.Genuine Expedia guest review
Pricey parking, otherwise superb !Genuine Hotels.com guest review
We loved our stay at the JW Marriott. It is our third time here. Everything was top notch!!!Genuine Hotels.com guest review
"Top Notch Resort"
Excellent room view of the Amazing Pool. Hotel Staff was very helpful and efficient. The Grounds are First Rate. We've gone to Orlando 11 times over the past 14 years, and there are MANY CHOICES of places to stay. We have always stayed at a different resort each year because there are so many choices. However, we will definitely stay again at the JW […] Marriott Grand Lakes. Read moreGenuine Expedia guest review
Took some customers for a work event it was a nice balance from the hectic "young" amusement theme most of Orlando consists of.Genuine Expedia guest review
"One of the nicest resorts we have stayed in."
Great hotel and the service was impeccable. My family and I really enjoyed our stay over Father's Day and especially enjoyed Primo restaurant. The room was clean and comfortable and when in Orlando, we highly recommend it.Genuine Expedia guest review
Nice rooms, friendly helpful staff, fun pool area and adjacent spa/gym at sister hotel RitzGenuine Expedia guest review
"Nice area, do NOT buy into discount"
The staff and resort was nice, however, using the summer promotion was a huge mistake. The staff made us feel as if we were poor and unworthy of their time. They stuck is in the very corner of the bottom floor. Painted a very skewed picture of what we would be getting with our purchase. Will think twice before ever returning to any Marriott locations, […] or using any kind of discount service in the future. Read moreGenuine Expedia guest review
"Memorial Day Weekend Getaway"
I always love to go to the J.W. for Memorial Day weekend. It's my favorite getaway weekend of the year - and this is the first time my girls and I went with my new fiancee. He loved it - and we will be returning next year - and I believe it will become a yearly event for us as a family. Thank you for a wonderful weekend.Genuine Hotels.com guest review
Great hotel, even thought food is extremly expensive.Genuine Expedia guest review
"Great hotel for family, not 20's"
When I visited, the hotel was filled with families. I am 22 and could not find anyone near my age. The hotel is great with a good view and pool, but not good for someone who wants to meet others at a club or whatever.Genuine Expedia guest review
"Air no good. Phenomenal lazy river"
The AC was horrible in the room. The lazy River was amazing. The drinks were very pricey for Orlando.Genuine Hotels.com guest review
"Mommy Daughter Vacation!"
This was the Best surprise! I just picked the hotel out from Hotel.com and this will be an annual vacation for sure!!! We loved it! It is all pool all the time. Just amazing and SO good for kids - lots of fun things to do for all ages! Absolutely perfect!! Never even left the hotel because we were having so much fun!Genuine Hotels.com guest review
"Nice hotel and excellent staff"
Room size is smaller than expected, online it says one 4 people can stay in 1 room, but room is so small that it will be crowded unless its a small kids family.Genuine Expedia guest review
"Most accomidating vacation so far"
My cup never stayed empty for long and my bartender knew just how I like my drink.Genuine Expedia guest review
Gooooooooooood hotel GooooooooooooooooooooooooooodGenuine Expedia guest review
We were here for business/leisure. The staff was very friendly and the hotel was great. There was a Starbucks in the lobby which was fantastic!Genuine Hotels.com guest review
Love their pool ... relaxing place.Genuine Hotels.com guest review
"Marriott grand lakes"
Fun watermark but a lot of people save spots around the pool and makes it had to find a spot. Would be nice if they would take away towels from spots being held but not used.Genuine Expedia guest review
"pool ok ,"
to expensive , for this price is not good , parking $21 self parking ,i give 3 star rating for this hotel , , not 4Genuine Expedia guest review
"J W Marriott, Orlando FL"
Overall experience was pleasing. Great location. massive complex combining JW and Ritz Carlton hotels/conference center that included 5 mile walking/ biking trail by lake on property. We had lake facing view room, View from the room was fantastic, especially sunset. Pools and Lazy River were great. Kids loved it. Access to Ritz Carton property. Loved […] Citron and Primo restaurants. Valet service was great. Felt the Hotel provided value for money for what we paid overall. Will definitely stay there again. Negatives - Carpets in room and hallways were dated and there was an odor to hallway carpets. I think deep shampoo cleaning is what is needed to make carpets look clean remove odor. Read moreGenuine Expedia guest review
"JW Marriott review by family of 4"
-Nice, elegant, hotel, great pools with lazy river connecting all pools, good pool service, good restaurants on site, Starbucks on site, room was on the small side and bathrooms have no locks, elevators are quick, windows do not open all the way, Self serve parking was not too far way, I dropped family off at front and then parked car. I would stay […] again at this hotel. Read moreGenuine Expedia guest review
greatGenuine Hotels.com guest review
"Its all good."
Relaxing and enjoyable. High quality with matching price.Genuine Hotels.com guest review
"Great friendly environment."
Pleasant staff with a smile, helpful and efficient! Loads to do and fun for all.Genuine Expedia guest review
AokGenuine Hotels.com guest review
"Excellent staff, great pool"
Our stay at the JW was amazing! I have read some of the negative reviews before booking this stay. I was a little concerned, because this is not a cheap hotel. But in my 4 day stay with my family, the staff was very friendly and accomodating. They even gave us a fridge when we asked about it, at no charge. The lazy river was the main reason for choosing […] the JW. And indeed, it was a good reason! The children had a blast, and I felt at ease that they are in a safe environment. The food was not cheap, though. The fitness center is also a long walk from the hotel. And it closes at 10:00. It should be open 24/7, considering that other fitness centers are able to do that. Overall, this hotel is top notch. It is quiet, clean and looks grand in the entrance. I will have no problem staying here again. Read moreGenuine Hotels.com guest review
We enjoyed our stay very much but found everything very expensive. Eating there was major cost e.g. Went for drink and something small to eat in lobby bar. Very poor selection as we don't like sushi, what we got was reheated, tasteless and we paid $70 for privilege . Went out to a local diner next time.Genuine Hotels.com guest review
"Love this place"
Love Marriott and this is top of the line. The lobby is beautiful. Wonderful lazy river. Awesome Primo restaurantGenuine Hotels.com guest review
"Beautiful Hotel but customer service is a joke!"
I stayed at this hotel to celebrate my gfs bday.A good friend of hers works at the hotel and wanted to upgrade her room as a bday present. So upon arrival the fd agent said that she would have to discuss the upgrade w her manager. At that point MARYELLEN came over and asked what employee req’d the upgrade.(For some reason the upgrade was put on the […] resv but not the person who req’d it)I then told Maryellen the name of the emp that put in for the upgrade(but I was off by one letter bc I could barely hear her through my cell phone)she told me there was no such employee with that name.Seconds later I was texted the correct spelling of the name and repeated it correctly to MaryEllen only for her to say "Yes that person works here,but doesnt have the privilege to upgrade” It doesnt bother me that this person may/may not have the ability to request an upgrade, it bothers me that MaryEllen knew exactly what employee I was referring to and played completely stupid bc I was one letter off with my pronunciation.I understand if you dont want to give me the upgrade,tell me your full/its not available. Dont try and make me feel stupid bc YOUR employees dont put enough notes on the reservation in the first place.If I would have said the GMs name I bet she would have given me the upgrade! Either way Maryellen at the front desk needs to reevaluate her attitude at work,if she doesnt like her job find a new one bc clearly hospitality is not for you! Hotel management feel free to contact me Read moreGenuine Hotels.com guest review
BEAUTIFUL HOTEL BUT WAY OVER PRICEDGenuine Hotels.com guest review
"Upscale... very nice!"
A very high-end hotel! All the bells and whistles with great pool and outdoor area. On the down side- in the middle of large acreage; therefore, not in walking distance of anything, including affordable food. Hotel food very costly. Also, no free services (wi-fi fees...).Genuine Hotels.com guest review
Other than the odd pressure of the Vacation Club staff at multiple entrances, it was a remarkable stay. The Vacation Club sakes people were nice but awkward to be confronted numerous times over a few days. Not much in the way of choices in dining at hotel. The only non-upscale option had a very cafeteria type feel. That said, I would recommend to anyone […] with kids or business traveler. Read moreGenuine Expedia guest review
Great little get away for our familyGenuine Hotels.com guest review
"Children friendly hotel"
Had a great time at the hotel... the kids loved the lazy river pool... breakfast a little pricey for what it was but there are plenty of places outside the hotel, not a big deal... would definitely stay there again.Genuine Expedia guest review
Very Nice Hotel, Close of Disney, Very Good Golf CourseGenuine Expedia guest review
Upon arrival we were told there was a waiting list for a refrigerator, although I had requested this upon booking my reservation. This did not arrive until late the following day, which was disappointing. While obviously we are in Orlando, the hallways were full of screaming children, as late as 2:00am. We were awoken, and had actually tell the children […] to please be quiet and return to their rooms. I honeslty wonder where the adult was. They adverstise a lazy river, but we have to purchase the tubes for this aquatic activity. Forget the restaurant, just awful, service was horrible to say the least. But finally the most frustrating part of the the trip was the self-parking. The lot was full and parking was quite a distance from the hotel. Also the gates were not operating properly, so that inself was a complete mess. I have stayed a the Ritz-Carlton, which is adjacent to the Marriott, and that was by far a much more pleasant experience. I would not recommend this hotel to anyone. It was completely overpriced for the ammenities they offer. Read moreGenuine Expedia guest review
"nice but not cheap"
Lovely hotel. Don't miss the lazy river. But far from things. Restaurants are nice but quite pricey. Are charges for everything from internet to parking.Genuine Hotels.com guest review
"Love this place!"
Great hotel for everyone. Not much to do outside of the hotel if you don't have a car but wonderful stay!Genuine Expedia guest review
"The ultimate in relaxation and escape"
From the moment we walked inside we felt we had escaped the world! The hotel and grounds are beautiful. There were so many fun amenities - we only stayed one night - but we took advantage of the pool area and the enjoyed the beautiful view from our 8th floor balcony, both during the day and at night. We had dinner in the restaurant on the pool level […] - the food was delicious and our server, Cher, was wonderful! Just one night gave us many memories of a relaxing stay and we can't wait to go back for a longer stay! Read moreGenuine Expedia guest review
This hotel and it's entire property are simply amazing. I did 2 days of business and 2 days of time with the wife. We absolutley loved everything about our stay.. It's only minutes from the airport, the property is so well maintained, and very private. The Pool is perfect, hundreds of guests yet you still felt very "uncroweded" as the chairsand various […] pool areas are so well placed and secluded. The best part was floating around the lazy river all day with a beer in my hand and not getting grief for it. The mix of people was perfect and even though there was alot of children, it was never loud or unruley. I will without question stay here again in the future.. I need to get a round of golf in.. If I did have a negative.. the parking at $19.00 a night, the beers at $7.50 a piece.. but it's all worth the price for the slice of paradise, just plan on it.. ( $60 for 2 breakfast buffets)... Read moreGenuine Hotels.com guest review
All was wonderful, especially the Sunday brunch! Delicious ~ and a fabulous waiter! We also enjoyed the pool and lazy river! Wish we had been aware of the full beds instead of queens ~ didn't sleep as well with two people in a double.Genuine Hotels.com guest review
amazing place for a familyGenuine Hotels.com guest review
"A nice resort, but too crowded over Memorial Day."
I would say that overall the service was very good (especially the front desk staff), although the service in the restaurants was quite slow. The meals were expensive, which we expected at a resort, but the quality didn't really match the prices. The layout of the resort is well-planned and we enjoyed the pools and the fitness center, though for my […] taste it was over-crowded during the holiday weekend. Luckily we got there Thursday and got to enjoy a day and a half of quiet before the mobs arrived en masse. They needed more staff in the pool area for drink orders, especially for the weekend. A word to the wise-it's impossible to get around there without a car, so if you plan on leaving the resort, even to go to the mall, make sure you rent one or pay a fortune in taxis. Overall a pleasant stay and I would recommend it if you want to be in Orlando but not necessarily in the madness of Disney itself. Read moreGenuine Expedia guest review
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