Best hotel we stayed at for the price. Restaurants service and meals were first class. We are planning to go back next year and stay longer. Highly recommend this JW Marriot.Genuine Hotels.com guest review
"Best fireworks display I've ever seen for the 4th."
Love, love , love the lazy river. Fantastic grounds with lots to do.Genuine Expedia guest review
We always stay there Is very kid friendly and the staff is incredible.Genuine Expedia guest review
"Perfect destination for family fun."
We always enjoy bringing the family to this resort. The food is good and the pool area is what I call a mini Atlantis water park.Genuine Hotels.com guest review
"Will go back"
We stayed at this hotel for a relaxing weekend get away and it was fantastic! The value was unbelievable. The pool was absolutely incredible, the food and drinks were top-notch, one of the most comfortable beds I've ever slept in and the room was spotless. I really wouldn't change a thing about it & would certainty go back. One note is that, while the […] immediate surrounding location is fine (safe, clean, etc) there is not much else. Read moreGenuine Hotels.com guest review
"Close to sea World"
The hotel is very beautiful and we have stayed at this hotel before to a far better experience. The week end we were staying there the hotel was providing special incentives for kids so the pool area and the restaurants were packed. the hallways were extremely noisey. I don't think the hotel had the resources to accommodate. However they tried there […] best. Read moreGenuine Hotels.com guest review
"Memorial weekend stay"
The hotel was a short drive from the airport. It showed well when you pulled up, the lobby is beautiful. We are an Elite member, but there was a line and went to the regular line to check in. I felt if we had gone through the Elite line we could have gotten upgraded or at least offered to be upgraded. We were on our way to our room on the 14th floor. […] There was a broken fridge sitting in the hall way. Our room had problems with the toilet flushing, our fridge was on it's way out. We stepped out for dinner and came back to another fridge sitting in our room. The bed was very uncomfortable and the shower faucet ring was coming loose. On the up side, we got new flavored chocolates every night. The concierge was very helpful when it came time to buy Disney tickets and gave great tips. Their grounds were beautiful which is one reason why we stayed there. They had a lazy pool but was quite congested with kids when we tried to enjoyed ourselves. They charged a $25 daily resort fee and and $18 daily parking fee on top of the nightly room rate, which I thought was a little much. Read moreGenuine Expedia guest review
Response by JW Marriott Orlando Grande Lakes Thank you for your feedback. It is our goal is to always ensure our guests are satisfied with their service experience. We always strive to make our guests’ experience one to remember, however, in your case it appears we failed to meet your expectations, and for that we are truly sorry. We hope that you allow us the opportunity to recover from this experience and demonstrate the quality of service that we pride ourselves with and that sets us apart. We look forward to welcoming you back in the near future.
"Best pool ever."
My husband and I have come here twice for our anniversary weekend and love it. It is so relaxing to hang out by the JW's glorious pool/lazy river all day!Genuine Expedia guest review
Can't wait until my next visitGenuine Hotels.com guest review
"Awesome Lazy River!"
We chose this hotel as a weekend getaway to celebrate a family birthday and because it was supposed to have a good pool. We were not disappointed! The lazy river and pool area were great for relaxing or playing around with the family and the hotel offered lots of fun activities to do throughout the day, many of them were free including Snow-Cones and […] fun games for the kids. Read moreGenuine Expedia guest review
too short of a stay but definitely will be back someday.Genuine Expedia guest review
Excellent accomodations for a large conference. Over 600 people and never felt crowded or the herd feeling. Food was fabulous and service outstanding. Great gift shop.Genuine Hotels.com guest review
We really enjoyed our 4 day getaway from the cold. It is nice to know that you don't need to wake up 6am to get a good spot by the pool. There were only 2 things I was a bit disappointed. 1) the double beds are really small. This was a mother and daughter trip. I brought both of my daughters and they shared a bed which was quite tight. 2) the concierge […] was not very friendly nor very helpful with lunch recommendations. Read moreGenuine Expedia guest review
Amazing hotel with great attention, amazing pool and rooms. The only not friendly thing is the parking that is either valet or payed self parking; it should be included.Genuine Expedia guest review
The room smelled horrible had to go to store and get air freshner. came back from dinner to find or door wide open and when i called the desk all i got was oh???? and then when I req more blankets they said housekeeping is closed and i had to demand them and it still took over an hour to recieve them. the pool was filthy full of dirt and leaves ect... […] And Icalled te valet ahead of ime to receive my car andwas told it wuld be ready in 10 mins or less, so we left our room and to ur tme and after waitig 22 mins i approched the valet and asked what was taking so long he then looked at my ticket and took off on a dead run to get the car. seriously... at over 250.00 a night i expected much better.I'll never return!!! Read moreGenuine Hotels.com guest review
Response by JW Marriott Orlando Grande Lakes Thank you for taking the time to post your feedback in relation to your recent stay. I would like to sincerely apologize for the inconveniences you endured at our resort. I realize the frustration this may have caused you. Please know, your experience is highly unusual to the standards we pride ourselves with, hence the issues expressed have been addressed. We look forward to the opportunity of welcoming you back in the near future.
"Resort fees, valet, and taxes, add a bit more $$"
Nice stay but a little too spendy for what it offers. For the money - maybe the Ritz next door is a better value.Genuine Hotels.com guest review
Bad experience on food found hair but no say nothing to of serverGenuine Expedia guest review
I am a Marriott Platinum Elite member, so I have a tendency to stay at their properties. But sometimes the JW's can be pricy. But I was looking around for a long weekend adventure we could drive too, and found a fabulous deal on Expedia. So we booked it at noon and we were in the hotel by 6pm. We spent a lot of time at the fabulous pool...Its huge with […] a river you can float through. The restaurants are wonderful (Italian out of this world) and a cool huge lobby bar that has a sushi bar also that we love. This hotel is also adjoining a Ritz Carlton if you want a change of scenery. We had been here before and really loved it. And this time it was better than the last time we were there a few years ago. Read moreGenuine Expedia guest review
"Very nice hotel"
Staff very frindly Quit hotel and nice view I injoiedGenuine Expedia guest review
"Great alternative to the Ritz"
Stayed here with my family during a business trip. Had a great experience and would compare to the Ritz for half the price.Genuine Expedia guest review
Great fireworks for New Years. Family friendly. Loved the lazy river. Great chefs, all restaurants.Genuine Hotels.com guest review
We had a flood in the bath bath Tub & shower backed up. And the service in the restaurant. Was below averageGenuine Expedia guest review
Response by JW Marriott Orlando Grande Lakes Thank you for taking the time to post your review. We take all feedback very seriously as it is our goal is to always ensure our guests are satisfied with their service experience. However, in your case it appears we failed to meet your expectations, and for that we are truly sorry. Your concerns have been relayed to our team for proper follow up. We look forward to the opportunity of welcoming you back in the near future.
"Best hotel in orlando!!!"
Friendly staff, clean room, beautiful outdoor swimming pool, kids friendly, delicious food!!! I will go back next time.Genuine Expedia guest review
"Great hotel & grounds"
Have stayed at the JW and the adjoining Ritz several times and each stay is excellent. Beautiful grounds and great spa.Genuine Hotels.com guest review
Had a good stay at the hotel, rooms were clean and spacious, pool side bar and pool was great. Drinks were over priced.Genuine Hotels.com guest review
"Beautiful lazy river I didn't know about."
The hotel was clean and beautiful. Outside it had a night deck with fire pits. The lazy river /pool was beautiful. The food was fresh and tasty. The room was nicely set up with a couch and desk. The bed was comfortable. We didn't experience any downsides.Genuine Expedia guest review
"the way it should be"
This is what should be expected of all hotels. Very helpful staff. Beautiful facility and grounds.Genuine Hotels.com guest review
We loved everything about this hotel! Everything was perfect and beautiful and staff was wonderful. Would go back in a second!Genuine Expedia guest review
Will definitely stay again.Genuine Hotels.com guest review
Some of the hotel staff is rude, some of them are very nice...This was a constant hit and miss during the entire stay... . The towles where old and not plush... The major draw back is the lack of computers at this hotel. All of the other JW Marriots in California have a bank of 10 or more free computers and printer for the guest to use in the main lobby […] area. Not so at this property.... The lobby is very large and has plenty of area to do this but this property choses not to. As for the Cons, this have a major issues in me wanting to return to this hotel in February 2014 for another business meeting..... Read moreGenuine Hotels.com guest review
"loved the pool"
I really enjoyed the hotel.we decided to spend the time in the hotel,rather then the parks.(DISNEY PARKS)Genuine Hotels.com guest review
A five star experience at four star priceGenuine Expedia guest review
"Gorgeous this property should be a 5 Star!!!"
This is the best property in Orlando. The staff was wonderful & the views are amazing. The pool was beautiful & relaxing. The landscaping impeccable.Genuine Expedia guest review
"Annoyed by all extra fees"
Nice hotel, beautiful grounds, but annoyed by all the extra fees. Parking per day- 19.99 Internet per say- 9.99 Breakfast-27.00 Inner tube for pool- 7.00 Stay at the jw Marriott- annoyingGenuine Hotels.com guest review
"Great getaway !"
This hotel was part of our 25 anniversary experience . The stay was flawless . We will stay there again.Genuine Expedia guest review
"The hotel was very pretty and the staff was wonder"
The hotel was very pretty and the rooms were very roomy. Be aware that everything you need is extra. The floats at the pool for the lazy river you needed to rent. There is no complimentary coffee which I would have enjoyed.Genuine Expedia guest review
Lovedddd it so beautiful there and such friendly staff! Definitely staying again next year! :)Genuine Expedia guest review
Staff was nice, room was spacious but bed was not comfortable. Love the pool and spa. Will come backGenuine Expedia guest review
"Excellent Marriott, not sure about JW brand"
The rate was great for a Marriott experience, but don't expect the high end service of the JW brand. I was expecting the JW brand to be equivalent of the Conrad line in Hilton, but that was a disappointment. The room had a non working mini bar refrigerator that I didn't know didn't work until I returned home from the park and found everything still […] warm inside. I had to request a working refrigerator. No compensation was attempted for the spoiled salad I lost inside. The shampoo, conditioner and body wash are good for one person per. And slippers were only upon request. Again, not amenities I expect from a high end brand. On the other hand, the service was very kind and each request was handled quickly and politely. Our waitress, Michelle in Primo was the best. She made the experience great. The food at Primo was good, not great. Underdeveloped flavors on the appetizer, and entrees. The homemade cannoli was excellent however. The atmosphere at Primo was warm and inviting. The Sunday brunch at Citron Brasserie was the best I have had from South Florida north to Orlando. Great value, unbelievable selection and delicious! The eggs benedict tasted like made to order when they were on the buffet. Fresh belgian waffles, fruit assortment I haven't experienced anywhere. I would definitely stay again and travel to the hotel for brunch again and again when in Orlando. Read moreGenuine Expedia guest review
Loved the place Was clean nice staff Would definitely go back to this hotel! Breakfast buffet was amazing everything was really good tHumBs Up!Genuine Expedia guest review
"Great Hotel great Location"
Everything was first class my only complaint was the 19.00 per night for Self Parking. But that being said we would still stay there againGenuine Expedia guest review
"Great golf. beautiful grounds"
Only problem is I did not get a wake up call. You speak to a computer instead of a person.Genuine Expedia guest review
"YES YES YES!!!!"
This hotel had the best pool in all of Orlando, including all of the Disney deluxe resort and the Ritz and the Waldorf Astoria. I will stay here from now on. Also, the adjacent property-the Ritz Carlton- has one of the best spas(with its own spa pool) I have ever visited. I will return.Genuine Expedia guest review
Stayed for one night for a convention at OCC. Didn't spend much time at the hotel, but the bed was comfortable and the room was big. The hotel was clean and I'm a clean freak.Genuine Expedia guest review
The bathroom had a couple cleanliness issues, but overall everything was great.Genuine Hotels.com guest review
Upon our early 6am arrival, the front desk staff was very accommodating in having our room ready earlier than the typical 3pm check in. Turndown service each night was so special and a nice touch!Genuine Expedia guest review
"Beautiful hotel!! Lovely staff!!"
Stayed at JW for a week, it was great! Clean rooms, beautiful pool! Primo's is the best!! Must try this restaurant!! Best food i've ever eaten!! The hotel is in excellent condition and the staff are very helpful!Genuine Expedia guest review
Rooms were clean, staff was extremely nice, and pool was great. All the restaurants had great drinks and even better food. Only suggestion I would have is to have a seperate kids area of the pool. It was somewhat difficult to relax when kids were running and splashing around you.Genuine Hotels.com guest review
"Great place to play"
We went to Orlando to for the opportunity to take our 4 yr old daughter to Sea World (which she loved) but the highlight of the trip for her was the awesome pool at the hotel. She loved the floating down the lazy river and spent several hours making new friends at the kiddie pool. Cant wait for our next trip to Orlando!Genuine Expedia guest review
still waiting for the small fridge they promised to deliver, difficult to manage to keep my child milk cold in small container with ice, my petition was placed in a waiting list. Rarely the operator takes your call immediately, get ready for the waiting list. Delay for everything Extremely expensive the food, in room dinning, the valet almost $30 .00 […] a day. The room tub plugged. The pool wasn't heated, no a true lazy river, (there is no current), the pool floor with stains. Read moreGenuine Expedia guest review
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