AmeriKSUITES - Laredo

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

There was a little trash around the room that was missed which made me question the actual cleanliness of things, got extra sheets and there was hair in them. I had to wait to check in a long time while the desk clerks talked to other guests in Spanish which I think in the end only one was actually discussing business. I think the other was speaking […] on personal terms but it was in Spanish so I don't know. Nothing was very professional and I think I would have received better value at a different hotel perhaps closer to the freeway Read more

Genuine Hotels.com guest review

Terrible, they never bother to clean the room they just dropped off the towels for you but never fix the beds or clean the room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was thinking the hotel is really good clean and we were very satisfied we will come at anytime.Thank you

Genuine Hotels.com guest review

Pillows are unconfortable. I called front.desk for more pillows and I never recieved them.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The worst stay i had of all the places i have been.. not enough towels. I booked. 2 queen beds and they gave me 2 full size beds and the sofabed was not any good like i said the worst place l have ever been at,.........

Genuine Hotels.com guest review

This hotel should be avoided. There are several problems with it. 1: The personnel treat items as if they were luxury items. We booked a stay for 4 people; the room only had two towels. I asked for extra towels and the lady at the front desk asked me why 2 towels weren’t enough. The next day, there were no towels in the room; I asked the housekeeper […] for 6 towels and she said she could not give me that many, because the towels “were for everyone and I couldn’t have them all”. The housekeeper was extremely rude to me. Another problem with this hotel is the fact that toiletries are not replenished at the proper time, the 2nd day after arriving, no toiletries were replenished; when I asked the front desk, I was told that it wasn’t the right time for them to replenish, because it was only 7:00 PM; I was explained that the housekeeper does the rooms, but doesn’t leave fresh towels or toiletries until later in the night. The bathroom in our room was poorly maintained. The extractor was extremely noisy and non-effective. Also, the bathtub was clogged and the handheld shower head stand was broken. The clogged bathtub wasn’t fixed until the second time I reported it. The hotel appears to be managed by personnel that don’t care about the customer. It looks like this hotel used to be part of a chain and they sold it to new owners. Perhaps the hotel chain didn’t want to be associated with these people. I will never stay in this hotel ever again nor recommend it to anybody. Read more

Genuine Hotels.com guest review

It was okey overall, decent rom, well located, basic breakfast. So for a night or two works just fine.

Genuine Expedia guest review

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Genuine Hotels.com guest review

When I came in to check in some lady was arguing on the phone with a maintenance worker or someone of that sort about a repair that was apparently overcharged. When we walked into room it was hot and notice the ac was dirty. After going with my family out for a movie and dinner we got back to find they did not have the linens or pillows for the sofa […] bed, I called the front desk but no one answered. I have to go downstairs personally, ring a bell and then waited about 5 more minutes to get linens and pillows. There was only 3 towels in the bathroom even though the room was for four and my face towel had a big hole in it. Don't let the pictures fool you. I will never stay at this place again. Read more

Genuine Expedia guest review

it was great right behind the mall and perfect location for the rest of the city we love it and we will stay we you again

Genuine Hotels.com guest review

Nice, good breakfast, very close to the mall, quiet.

Genuine Expedia guest review

Staff was very friendly and hotel was clean. Breakfast was good. Hot tub did not work and it took 4 dryers to find one that worked. Truck parking yes BUT it is on a no trucks posted road so risky getting to and from location.

Genuine Hotels.com guest review

Smelled bad, My rool smelled like smoke, The remote didnt have a back to hold in the batteries, and its a d_mn pawn shop in the lobby.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was O.K. The bed was a bit uncomfortable, maybe because it was old

Genuine Expedia guest review

The hotel advertises queen beds. The beds are full size, not queen. We chose this hotel based specifically on the bed sizes. There was hair in the bathtub and on the bed spread. The a/c was weak at best. Breakfast - advertised as a full hot breakfast -was supposed to be served from 0630 to 0930. However, at 0900 there were only crumbs of food left. […] You could basically have a bowl of cereal or a waffle. No bread for toast, bagels, fresh fruit, eggs, sausage, yogurt, etc. Definitly not worth the price. Read more

Genuine Expedia guest review

The bathroom did not work properly, you had to close the key, to stop making noise, and when they were using had to open it. The breakfast was the best.

Genuine Expedia guest review

Got what I paid for. Bed was too soft breakfast was Just a waffle maker and cereal. Other than that room and location was very good. If main interest is shopping a marvelous location since hotel is right behind the mall. Just take you shower supplies and expect to go out for breakfast if you don't mind that than its good. P.s. Lobby/ Dining area is […] rented out for parties from childrens birthdays to Mary Kay gathers, that was sort of weird as well. Read more

Genuine Hotels.com guest review

The first room we got was not clean, then in the second room the keys didn't work, I reserved a king bed and got two double beds. The keys kept getting deprogrammed and didn't open the door. The side door was not working and the locks on the door didn't work either.

Genuine Hotels.com guest review

clear was not so friendly to solve problem in cool water in pool

Genuine Expedia guest review

1st Room: TV Not Working 2nd Room: Hot Water Not Working 3rd Room: Card was not working when we got back to the hotel later that night & had a truck parked sideways in the parking lot full of guys drinking beers and the front desk answered us by saying that she knew the guys. REALLY!?!

Genuine Expedia guest review

First they had local parties in the smimming pool area. My kids and grandkids could not go swimming account they were about 15 kids and 6 parents partying with cake and everything for a party. The Manager said that they were all registered customers.

Genuine Expedia guest review

the employees at the front desk lacked customer service. i was very upset that i had to come down twice due to my key not working to open the door on the two days i stayed there. this was my second time staying there and i had a better experience on the first time i stayed there. i don't know if i will use this hotel again but maybe i'll give it a second […] chance since i do like where the hotel is located. did not try the free breakfast because it look horrible but i guess you get what you pay for. Read more

Genuine Expedia guest review

Staying at Americksuits is not too expensive for the quality of service they offer. The size of the rooms, and all the services in the rooms are great inclufing the breakfast.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I used to stay at this hotel when it was a Cmfort Suites. It was always clean, friendly and comfortable. I was unable to complete a job in Laredo and needed a last minute hotel. Every popular chain hotel was booked. I tried hotel.com for the first time. Very friendly on the phone. very simple booking. I reserved two rooms with king beds. After a lenghthy […] process to get the hotel.com reservations processed, we received room keys. The lobby was cluttered and not appealing at all and it had AmeriKSuites stickers stuck on almost everything. The elevator walls looked slimey. Both of the king rooms I booked had two queen beds in them. It looked as if the rooms were prevously king rooms because the two queend beds barely fit in the space. One bed was against the short wall that Comfrt Suites referred to as the partial room divider. The other was almost against the air conditioner and was slightly angled toward the other bed to allow room for the return air to get to the A/c. The A/C was off in the rooms when we arrived and the rooms were warm and uncomfortable. The refrigerator in the room was unplugged so there was no chance of keeping my bottles of water cold overnight so I went and got ice for my cooler. The bathrooms had the cheapest of soaps and shampoo/conditioner combo and the adjustable shower was missing the lever or knob that varried the flow. Luckily the shower was left in the full spray setting. The towels were by far the worse I have ever seen in a hotel. Two bath towels, one hand towel and one wash rag. I have used garage towels for working on cars and motorcycles that are cleaner, softer and thicker. The room my buddy stayed in had two small turds in the bath tub. Do not know what from. Breakfast food was nasty as was the eating area with the plastic covered seats. Soggy feeling biscuits, ice cold hard muffins and powered egg stuff just to name a few things. I was glad to check out of this hotel and will not be back. I still can't believe that this is the sa Read more

Genuine Hotels.com guest review

Don't has hot water they said because is a lot of people don't give me cofeemaker, just the machine but not the pich, no cofee, sugar, glasses or cups. Any towels at the bathroom don take the trash from the trashbags was to dark tha out side any ligth, I lost man time to find the hotel The mannager said I have an a free nigth the next time I return […] to Laredo Read more

Genuine Hotels.com guest review

Good price. No problems. Not the best free breakfast but is that really a issue?

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Pool to small with almost not deck. The Buffet ofered means Continental Breake Fast with egg omelet with chesse and waffle options. Not Fruite included.

Genuine Expedia guest review

The hotel lobby was dirty. The front desk personal was unorganized and rude. The pool wasnt working properly. The room didn't have a microwave.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel used to be better. It needs some upkeep. Breakfast could definitely be improved too. Healthier choices need to be included, such as yogurt and fresh fruit. The room needed a better cleaning. There was debris behind the night stands as well as dust on some of the furniture and a hairball on the bathroom floor. The sink didn't drain well because […] it was clogged with hair. It appeared that the hotel was understaffed. I requested that the safe in my room be reset because it had been left locked, but the clerk at the desk couldn't leave her post until the cleaning staff arrived so one of them could replace her. I waited for two hours for her to come, but she didn't because the person she was waiting for did not arrive. She got it done while I was gone later that day, so I was unable to use it until the following day. On the second day of my stay, the elevator did not work so the stairs had to be used. I was glad I wasn't checking out that day. It appeared that the breakfast area is used for parties in the evenings. There was a function in it each of the three nights I was there. This area isn't completely closed off so it is immediately visible when one walks into the hotel, and it does get noisy. This also affects the parking since a number of spaces are taken by the party guests. The bed IS very comfortable. I needed the fridge and micro, plus it was considerably less in price than another hotel with similar amenities. I got what I paid for, I guess. Read more

Genuine Expedia guest review

When I got to register my daughter they had a hard time finding my reservation. The hotel has to call Hotels.com to check what had happened. I had to wait a while before they could find it. The hotel seemed dirty to me. When they cleaned my daughters room they left the dirty sheets on the sofa. The waiting area, outside area needs work. The hotel is […] in a very good location. My daughter had stayed about three years ago and I noticed the lack of maintenance. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

They offer a "full breakfast buffet" and we were expecting definitely more than coffee a two choices of cereal and some bread .... the buffet ended at 9:35 am !!! what is that !!!!!!!

Genuine Expedia guest review

Few problems when we got there. The refrigerator and micro wave were pull away from the wall and not plugged in. when we moved it back to the wall and plugged them in they worked fine. The remote to the TV didn't work. there are some finish work that has not been finishd like some grouting in the bathroom and a shelf that is not fastened and missing […] some boarders in the entry way. It was clean and comfortable. Breakfast was fine. Yogurt would have been nice. Read more

Genuine Expedia guest review

The hotel was decent, but my family and I were unable to use the swimming pool because it looked like it was abandoned weeks ago. There was large chunks of debris and garbage floating around the pool. We didn't feel safe getting in it. Staff was unable to help because no one could do anything about it without a pool service person which obviously was […] missing. Read more

Genuine Hotels.com guest review

The hotel is not cheap for the price we paid. It is very comercial and they buy and sell gold inside the hotel. The bed is REALLY COMFORTABLE! But there was a nasty yellowish dirty wet towel hanging by the shower curtain, uugh.. we had to grab a hanger to throw it under the sink. uugh The pool is very small and there was a birthday party going on […] at the pool with about 15 children jumping around... More than enough for the size of the pool... so we had to stay in a corner and we were afraid there was going to be nasty stuff in the pool too, so we stayed there for probably 20 minutes. We do have to double compliment the bed... SUPER COMFY!! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel should be ranked a 2 star not worth the price I paid for it. Floors, ceilings and walls are not sound proof. Could here people running and the TV's from the other rooms. Floor in my room was squeaky. No soap for in bath rooms and very little towels.

Genuine Hotels.com guest review

everything was ok but the didnt have hot water so the water was freezing they told us to put in contact with expedia so they can give us a discount in the next reservation or something i will recommend the hotel but if they have their boiler working, its very disagusting to take a shower with cold water i will wait for your answer

Genuine Expedia guest review

This hotel is in an area that is more appropriate to travelers who aren't familiar with Laredo. In the past, I have stayed in hotels on the opposite side of town and, being a woman traveling on business, I did not feel comfortable being in a hotel full of truckers. The hotel (common areas, room and bathroom) was clean (save a the guts of a rather large […] insect smeared on the wall near one of the beds); there were no unpleasant carpet smells, and the staff was freindly and professional. Read more

Genuine Hotels.com guest review