"HoteLumiere Suites Are Awful"
The carpets and windows in the hotel were filthy! We switched rooms 3 times before we found a bed that didn't feel like you were sleeping on the side of a hill... Coffee pots didn't work... Staff was rude. The pool and spa are crudy... A motel 6 is upscale to this place! There are not any restaurants or spas in this hotel... Everything is in the 4 seasons […] hotel on the next block. You have to cross the street, go through the casino, and go to the 4 Seasons hotel for their spa. Read moreGenuine Hotels.com guest review
Service was good and the hotel was in a good locationGenuine Hotels.com guest review
Great location and reasonable price for the room BUT not enough capable staff to meet needs. Daily maid service was change bed and towels with no cleaning . Toilet ran and ac made noise, although fixed promptly. Worse thing was maid left our door ajar whilst we were out , fortunately with no Ibadan consequences - manager said he would " look into it" […] with no follow up Read moreGenuine Hotels.com guest review
Vomit in the stairwell and outside our room on the second floor. Was there for 2 days. Observered housekeepers walk by it more than once. Large bag of trash in the hallway on arrival. The sheets were damp.Genuine Expedia guest review
"Nice room, great location!"
Room was much bigger than anticipated. Bathroom very tiny! Otherwise not a lot complaints, building is showing its wear.Genuine Expedia guest review
"Get what you pay for"
We got a great deal for a weekend stay at Lumiere Place. The lobby and atrium area are nice. The rooms already appear old and outdated. There was nothing wrong with the hotel, but I have stay at much nicer for the same price.Genuine Hotels.com guest review
"Nice hotel but pricey for amenities"
The food was excellent and the staff was top notch. Not sure if we would stay there again, but it would definitely be without the kids. The bathroom was dark and eerie. For what we paid, it was ridiculously small with poor ventilation. There were no lights in the shower and I had to do my makeup in the bedroom due to the poor lighting.Genuine Expedia guest review
Wonderful, Clean rooms and great breakfast at Casino.Genuine Expedia guest review
"Going downhill quick"
This was my 3rd stay in past 5 yrs. The carpet throughout the hotel desperately needs replaced, the rooms need upgraded, our bedding was stained and had to be changed, the service in the Diner restaurant is non existent, although once we got food is was good, the second day after 1 hr. waiting for our food we had to just walk out. The casino is also […] dirty and the tables in need of repair, roulette boards were not working and the dealer said the "new" owners did not want to put any money into the place. By far the best venue in the entire complex is Äsia restaurant great service great food. This hotel is no longer worth the money despite its' location and certainly is not even a 3 rating. Read moreGenuine Expedia guest review
There was great service in the hotel and casino. There is $10 parking or $20 valet (the only bad thing about this hotel), but it's down town so it's worth it.Genuine Hotels.com guest review
"close to Lacleades Landing"
Room was to be NON smoking, however clearly someone had smoked in it the night before. Was horrible to smell. Door to room would not lock when door shut, had to slam it.Genuine Hotels.com guest review
"Right next to a party"
Front desk was the best , parking was good, waterfall in loby very niceGenuine Expedia guest review
"Room ok.... Night service horrible"
The hotel service at night is extremely rude. Not only were the desk attendants oblivious to what customer service is they lack plain common courtesy. A member of our group had to SLEEP IN THE LOBBY because they wouldn't let him call our room after exploring downtown at night.Genuine Hotels.com guest review
"Not kid friendly.pool closes early and open late"
No microwa and no refrigerato, cable is insuffocient lots of shady characters around the hptelGenuine Expedia guest review
"Downtown st Louis for ball game."
Hallways were very dirty and the elevators were slow.Genuine Expedia guest review
"Pay the extra 50 bucks for a different hotel"
Loud, sofa bed was intolerable, the guy next door literally got arrested at 2 AM, got charged for a mini bar water before the room was even checked. $5 beer and the casino was like being exposed to CS gas because of the smokers. 20 minutes and I had to leave. I will never return.Genuine Hotels.com guest review
Check in clerk told me about the stocked refrigerator in the room, told me that, "if I took something out for more than 10 seconds, my card would be charged for it. Do you understand?" I was so shocked all I could do was say yes. I have since thought of many good replies and I still feel insulted. All other staff was courteous and helpful.Genuine Expedia guest review
At 3 in the morning someone brought us ketchup to our room upon request! That's enough to make anybody's day!!Genuine Hotels.com guest review
From the time we walked till we walked out.. Staff was so helpful... Room was perfectGenuine Expedia guest review
The carpet in the room and the floors were old and stained! Need to upgrade to new carpet. The a/c in our room didnt work well. Overall everything was good.Genuine Expedia guest review
price of room is for convenience location. Room was comfortable, but, outdated and stained. Staff was very friendly.Genuine Hotels.com guest review
"Very bad logistics"
Hosted a 4 day meeting there, and the hotel misplaced my inbound packages, misplaced my outbound packages and also misplaced my laundry. So we had to go and deal with each problem individually as they came up. The one Valet/Bell Hop person would also go missing for 10-20 minutes at a time. Multiple people stuck in elevators that did not work for 5-10 […] minutes at a time. Read moreGenuine Hotels.com guest review
I liked the location of our hotel. It was close enough to the Arch to be able to walk there. We enjoyed the buffet breakfast in the Casino. I only wish our room came with a free breakfast voucher. ;) But $10 is not bad for all you can eat and the service was so good in the dining room. Very friendly staff.Genuine Hotels.com guest review
"Terrible customer service."
We recently stayed at Hotel Lumiere and had a terrible experience. We booked our stay through Expedia and paid in full. The hotel then proceeded to charge my credit card again for the hotel. After several phone calls to the hotel to try to get them to credit back the charges we still did not see a credit and finally had to file a dispute through our […] credit card company. The people at the hotel continued to tell us that they had credited back the amount to our credit card and that we needed to take it up with our credit card company! It was ridiculous. I would not recommend this hotel. Read moreGenuine Expedia guest review
"Close to the Casino and Sights for Less"
This hotel is older but clean and the rooms are large. Price is lower than the alternatives in the area.Genuine Hotels.com guest review
"It's Pleasing Enough"
I like this hotel well enough, especially when I can get a deal. The casino, in-suite dining, and the restaurants located in the hotel can made for a fun experience.However, when tickets prices skyrocket I avoid it. The rooms are comfortable and clean, but the carpets,especially in the hallways, are stained(too many spilled drinks and no proper cleaned […] up I would guess) and need a good cleaning. Read moreGenuine Expedia guest review
"AWESOME Almost like Las Vegas"
The hotel was great and staff was wonderful. The casino was awesome and the food and shops and the history of surronding building was great. Actually plan on going back for a longer stay and having sister go with me for a get away.Genuine Hotels.com guest review
Hotel is near the Arch and major attraction. Room was okay. There were stains in carpet. Bathroom lacks adequate space, lighting and ventilation. On the positive side no bed bugs and rooms are quiet. If your goal or priority is to gamble at the casino then this hotel would be a good fit.Genuine Expedia guest review
The hotel was very clean and the staff was very polite and helpful. We will stay again.Genuine Expedia guest review
"Great location if you like gaming/gambling"
The staff was very accomodating. The rooms were clean and comfortable.Genuine Expedia guest review
Staffing was splendid and welcoming. The hotel provided a very warm environment, that was very comfortable for a stay away from home.Genuine Expedia guest review
THe staff was very friendly & helpful. Room was very clean and comfortable.Genuine Expedia guest review
Hotel staff was very accommodating. Switched rooms twice with no trouble. Area is close to the Metro that will take you anywhere. Close to the Arch and a few restaurants and bars. Breakfast buffet at the casino was good. Hotel was quiet and relaxing. Pool had a sauna and hot tub. Would stay here again if I make it back. We didn't spend much time in […] our room, but we enjoyed the time we did. The suite was perfect. Read moreGenuine Expedia guest review
All the staff was pleasant, helpful. Even those who were just by the elevator and didn't need to lend a hand. They just did. Our room was always freshened up when we would return in the evening. The front desk folks were so helpful even when they were extremely busy. I would book into this hotel again any time.Genuine Expedia guest review
"Booked Non-Smoking Room Got Smoking Room"
At check in at HoteLumiere I was informed that there were no Non-Smoking rooms available. I told Mattie the front desk clerk that I had reserved a Non-Smoking room, but quite rudely said they didn't have any. No sorry sir we don't have any available, just we don't have any, I got the feeling of take or leave it cause we got your money if you cancel. […] I had no choice as I wasn't about to walk away from the cost of our reservation. As soon as we opened the door to our room, you were consumed by the aroma of an old ash tray and noticed that the floors were a little soiled. The rest of the hotel's staff were pleasant and friendly. Read moreGenuine Expedia guest review
I booked a room with non smoking and they said that the room i booked was given away and i had to stay in a smoking room.Not a pleasant stayGenuine Hotels.com guest review
I never had the opportunity to stay here because despite my reservation I wasn't able to get a room. I drove 7 hrs to St. Louis for mu birthday and had to find a room last minute on a holiday weekend. Very stressful and disappointing.Genuine Hotels.com guest review
"Convenient location to areas of interest."
Found the staff very pleasant and accommodating when called upon. The hotel room are very well planned and roomy but are in need of updating, i.e., curtains hanging loose in places, carpet needing replacement, etc.Genuine Expedia guest review
"Overrated hotel in a good location"
We pulled up to the $20 valet, but decided to opt for $10 self parking once we realized that we wouldn't be helped. There was no one available to help with our luggage, offer us a car or anything. I'm pregnant and was trying to carry a couple bags and my husband was injured and limping and did the same. When we stepped inside and attempted to walk up […] to the counter we were told WAIT I'M BUSY (even though it didn't look that way) instead of I'll be right with you. The staff was very unprofessional and they gave replies like yep and nope while chewing gum. Not a good look for a supposed 4 star room. We stayed through Easter Sunday and my husband asked for a later check out because of my morning sickness and we were told that would not be possible. He asked could he pay for one because I was sick and they said they didn't offer that. The hotel was pretty dead, so I'm not sure what 15-30 minutes would have hurt. The rooms have a minibar with a tiny space up top you can use to refrigerate your own items but if you touch anything to move it to make room for your items you will be charged, regardless if it's open. I asked could we get an empty fridge and was told no. The bathroom was TINY, the tub was smaller than a standard tub and ours was broke so we had to take showers. The furniture in our room was scratched up and the lamp shades were stained. There are no microwaves in the room. The carpets throughout the hotel are dirty and this place looks just like a Motel 8 inside. Read moreGenuine Expedia guest review
always enjoy our stay here. Its close to our work and its very nice, clean has everything we need plus good restaurants.Genuine Hotels.com guest review
There was 5 of us that stayed at this hotel for business. All of us had the same opinion....very disappointing! Carpets are filthy-service is slow staff is clearly not interested in helping you in any way. Our first night there we needs an extra blanket and they said they ran out??? What? Would never stay here again. And it was pricey.Genuine Hotels.com guest review
Really enjoyed it. Will be back!Genuine Hotels.com guest review
"Area under construction. 12APR2014"
The Arch was nice to see up close. If you get a room here, make sure the room number ends in #60-#99 or else you'll see parking lots. The place is right next to the casino which is nice. The area is undergoing construction and will throw you into detours.Genuine Hotels.com guest review
"Not as advertised!!!"
After watching many commericals during the Cardinals game I thought it would be a treat to stay there for a couple nights this week. After trying to book online via their website (which was down), I booked on expedia. The rooms were dirty and stinky. The lobby is nice, however the carpets in the hallways are disgusting. The staff was nice, but the rooms […] are horrible. This is my first negative review ever, however I would hate to have someone be as disappointed as I was. Read moreGenuine Expedia guest review
"Customer Service...not at this hotel."
Very disappointing stay from a customer service point of view. At one point, this was an Embassy Suites and that was the nicest part of the hotel. The casino (which was the reason we chose this hotel) was closed the first day of our trip. I was told that every customer was notified, but I was not. Our key had to be continously reprogrammed due to a […] new system. When trying to discuss the issues with a supervisor, she came across argumentative instead of empathetic. We were told that they could not do any type of refund or adjustment because "thats what happens when you book through a 3rd party." I hate to label the entire staff this way, because there were two staffers who were particuarly helpful and polite, but the person in charge at the front desk was the least helpful hotel staff member i have ever encountered. Read moreGenuine Expedia guest review
"Nice hotel in a great location."
Comfortable environment, next door to the casino, good food options too.Genuine Expedia guest review
"It's nice but missing some stuff"
We enjoyed our stay at Lumiere - but was disappointed with the fact that the TV's in the room are not HD - everything was analog - guessing they do this because they want you at the Casino but not everyone wants to play at the Casino all night long . . . just a little disappointed for as much as we paid for one night . . .Genuine Hotels.com guest review
"Great place to stay"
great place to stay, close to everything in downtownGenuine Expedia guest review
"Very nice love open lobby an the bar in the hotel."
The fountain in the lobby was nice. Love the open area. Staff was excellent nice on top of there game. Loved our view from our room an it was peaceful. I sleep later than my boyfriend so it was nice to have the room area with a tv from the bedroom area so he could be up like we were at home. I will be back no doubt.Genuine Expedia guest review
"Walking distance from downtown"
Very dirty carpet thought out hotel beds not made completeGenuine Expedia guest review
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