"Overrated hotel in a good location"
We pulled up to the $20 valet, but decided to opt for $10 self parking once we realized that we wouldn't be helped. There was no one available to help with our luggage, offer us a car or anything. I'm pregnant and was trying to carry a couple bags and my husband was injured and limping and did the same. When we stepped inside and attempted to walk up […] to the counter we were told WAIT I'M BUSY (even though it didn't look that way) instead of I'll be right with you. The staff was very unprofessional and they gave replies like yep and nope while chewing gum. Not a good look for a supposed 4 star room. We stayed through Easter Sunday and my husband asked for a later check out because of my morning sickness and we were told that would not be possible. He asked could he pay for one because I was sick and they said they didn't offer that. The hotel was pretty dead, so I'm not sure what 15-30 minutes would have hurt. The rooms have a minibar with a tiny space up top you can use to refrigerate your own items but if you touch anything to move it to make room for your items you will be charged, regardless if it's open. I asked could we get an empty fridge and was told no. The bathroom was TINY, the tub was smaller than a standard tub and ours was broke so we had to take showers. The furniture in our room was scratched up and the lamp shades were stained. There are no microwaves in the room. The carpets throughout the hotel are dirty and this place looks just like a Motel 8 inside. Read moreGenuine Expedia guest review
always enjoy our stay here. Its close to our work and its very nice, clean has everything we need plus good restaurants.Genuine Hotels.com guest review
There was 5 of us that stayed at this hotel for business. All of us had the same opinion....very disappointing! Carpets are filthy-service is slow staff is clearly not interested in helping you in any way. Our first night there we needs an extra blanket and they said they ran out??? What? Would never stay here again. And it was pricey.Genuine Hotels.com guest review
Really enjoyed it. Will be back!Genuine Hotels.com guest review
"Area under construction. 12APR2014"
The Arch was nice to see up close. If you get a room here, make sure the room number ends in #60-#99 or else you'll see parking lots. The place is right next to the casino which is nice. The area is undergoing construction and will throw you into detours.Genuine Hotels.com guest review
"Not as advertised!!!"
After watching many commericals during the Cardinals game I thought it would be a treat to stay there for a couple nights this week. After trying to book online via their website (which was down), I booked on expedia. The rooms were dirty and stinky. The lobby is nice, however the carpets in the hallways are disgusting. The staff was nice, but the rooms […] are horrible. This is my first negative review ever, however I would hate to have someone be as disappointed as I was. Read moreGenuine Expedia guest review
"Customer Service...not at this hotel."
Very disappointing stay from a customer service point of view. At one point, this was an Embassy Suites and that was the nicest part of the hotel. The casino (which was the reason we chose this hotel) was closed the first day of our trip. I was told that every customer was notified, but I was not. Our key had to be continously reprogrammed due to a […] new system. When trying to discuss the issues with a supervisor, she came across argumentative instead of empathetic. We were told that they could not do any type of refund or adjustment because "thats what happens when you book through a 3rd party." I hate to label the entire staff this way, because there were two staffers who were particuarly helpful and polite, but the person in charge at the front desk was the least helpful hotel staff member i have ever encountered. Read moreGenuine Expedia guest review
"Nice hotel in a great location."
Comfortable environment, next door to the casino, good food options too.Genuine Expedia guest review
"It's nice but missing some stuff"
We enjoyed our stay at Lumiere - but was disappointed with the fact that the TV's in the room are not HD - everything was analog - guessing they do this because they want you at the Casino but not everyone wants to play at the Casino all night long . . . just a little disappointed for as much as we paid for one night . . .Genuine Hotels.com guest review
"Great place to stay"
great place to stay, close to everything in downtownGenuine Expedia guest review
"Very nice love open lobby an the bar in the hotel."
The fountain in the lobby was nice. Love the open area. Staff was excellent nice on top of there game. Loved our view from our room an it was peaceful. I sleep later than my boyfriend so it was nice to have the room area with a tv from the bedroom area so he could be up like we were at home. I will be back no doubt.Genuine Expedia guest review
"Walking distance from downtown"
Very dirty carpet thought out hotel beds not made completeGenuine Expedia guest review
The room itself was a nice big suite with a comfortable bed, but the bathroom was VERY small. The staff / service however was AWFUL. These people couldn't have been more disinterested and rude. When we walked through the door we were immediately interrogated about what was in our cooler. We are obviously NOT college kids as we were there to celebrate […] my husbands 55th birthday. My small cooler with bottles of water and a bottle of wine is not out of control and I do not appreciate being treated like a criminal. Read moreGenuine Expedia guest review
Rooms smelled bad. Overpriced rooms for accommodations. Parking should be included with room. I was told I couldn't take balloons into my room for a bacherlorett party! Ridiculous...Genuine Expedia guest review
"Can walk to everything!"
Stayed last weekend while visiting for a convention. Room was suitable for 4 adults or a family of 6. Nice TVs in both rooms (office area and bedroom). Some how $60 went missing----but I have no proof that the staff did it. Front desk let me use the office center to print out return air boarding passes. Beautiful layout. Large atrium with waterfall, […] lounge furniture and bar. Kids would love the place. Didn't try the pool but the workout room was top notch. Had sweat towels and water in the facility. Good assortment of cardio machines, free weights, medicine balls and a cable crossover machine. Did NOT have as many machines as some places, but each cardio had it's own TV. Downside was that my room was on the Southside, looking towards the Arch. It just so happens the hotel is about 20 meters north of a freeway bridge to Illinois. As a result it sounds like thunder half the time. Access to the casino was easy through the skywalk. This hotel would be nice even in bad weather. Didn't do the casino gambling area, be went to the "Kitchen" (their buffet restaurant) and Asia (their sushi restaurant. Both were outstanding and very reasonably priced. The young lady who the was the omelet chef at the Kitchen was a real pro. Assuming that the hotel wasn't responsible for my missing $, I'd give the Lumiere VERY high marks. One other perk is that the Metro Train from airport stops only a block away. Read moreGenuine Expedia guest review
"Decent hotel in downtown region"
Overall, the hotel was clean but it's a little dated. The pool was ok but they closed it at 8 pm for kids, which was an inconvenience for us.Genuine Expedia guest review
"I did not stay here - I went to Weston hotel"
Staff were horrible and unfriendly, checked 3 rooms- all dirty had to eventually stay at Weston - finally got a decent place to stay after about 12 midnight .Genuine Expedia guest review
After an awful check in experience (40 minutes and a manager telling me she didn't care if we stayed there again), we were pleasantly surprised by the room size. Spacious suites, comfortable beds & pillows, and attentive staff (other than that manager!). Housekeeping brought extra pillows/blankets in a timely manner. The valets were professional and […] pleasant. Pool was very nice, but pool deck was super slippery- bring your beach shoes! Casino was closed due to a buyout, but walkway over there seemed nice. Read moreGenuine Hotels.com guest review
"Clean rooms, not the best location"
Very clean, very comfortable rooms and hotel interior. Had to walk under the interstate to get to the better part of downtown. Otherwise, no complaints. Went for business and stayed here because the other hotel was booked and was pleasantly surprised.Genuine Expedia guest review
"Great for adults"
Not kid friendly. Comfy accommodations. Make sure to know that nothing is included. You will pay for everything from parking to continental breakfast. Nothing is under $10. Very secure sight in the heart of downtown st louisGenuine Expedia guest review
This is a great hotel. The first positive is that the hotel is completely separate from the casino. This is great if you're not a smoker. The hotel is connected by a secure sky walk which is also a positive. The rooms are spacious and well conditioned. The staff is friendly. There are a number of dining choices in the casino which is great (they are […] all reasonably priced as well). The only thing I didn't like was paying for parking, but it's a casino so you have to expect it. Read moreGenuine Expedia guest review
The casino was shut down and no room service was available , the toilet overflowed stopped up and the room was so hot. And the worse there was no water on couldn't even shower the staff only gave us an extra hour and the water still never came on at 1 pm we left no showers no running water . Will never stay again !!!!!Genuine Expedia guest review
The staff at times seemed rude!Genuine Hotels.com guest review
"Nice place, drumming in the street at 2:00 AM!"
Everything about our room was nice. My only complaint is that right next door is the Landing and there we're guys outside playing very loud drums from 1-2 AM! For those that had to get up early Sunday morning this was not a treat. If they would've played the drums during the day I probably would've stopped and watched but really 2AM! Plus everything […] echo's down there. I did however love the pillow top mattresses. Read moreGenuine Hotels.com guest review
We went for my bachlorette party and stayed in the queen suite. It had plenty of room and was rather quiet. Having the casino right there was perfect. It is a little inconvenient to have to have key for the elevator but is a nice safety feature for the hotel. The only real downside was that the hotel was a little pricey unless you go with a group. Will […] stay again if I run across a bargain on the room. Read moreGenuine Hotels.com guest review
"Close to destination"
No information given about what hotel offered. Nothing on where pool was or hours. Also had no clue if or where breakfast was available.Genuine Hotels.com guest review
Loved the hotel!! Great room and perfect for a break from the everyday hustle and bustle of working parents. My only low point was having to walk through the smoky atmosphere surrounding the casino to eat. Burned my eyes and made it hard to enjoy a meal in all that smoke. Maybe a restaurant in a non-smoking part of your facility would be nice for those […] of us who don't want to partake in the smoking or gambling. Read moreGenuine Hotels.com guest review
"Fine hotel but weird food policy"
We have never stayed at a hotel which forbids guests from bringing any food to their rooms. It seems clear that this policy is in place so that you patronize the adjoining casino restaurants or downtown St Louis, which is prohibitively expensive for our, and most families. We had already purchased some simple breakfast items before we arrived and learned […] of the policy and decided to discretely consume our food rather than throw it out. Fortunately for us, it became apparent that the staff was not nearly as Draconian as the policy, but it was also apparent that they were not diligently attentive to most conditions in the hotel; ie, towels in the pool/exercise area, bathrooms, etc. Read moreGenuine Expedia guest review
"In the heart of St. Louis activities"
Overall a pretty good value. The hotel location is excellent and the layout is very appealing, we had a nice room with a decent river view. The carpet in the main public areas needs to be REPLACED; some of it is getting old and looks dirty. We especially enjoyed the skywalk access to the casino and restaurants. Be sure to check out they Lobby Bar for […] Happy Hour; it's a very pleasant setting and the bartender was particularly affable. I would return when in St. louis. Read moreGenuine Hotels.com guest review
"Pretty hotel, way overpriced"
Only stayed here because of unfamiliarity with St. Louis. Fairly friendly staff overall, some were really great. The room had a great layout and was clean and quiet, but the rug was filthy. Would stay elsewhere next visit.Genuine Hotels.com guest review
"Spring break family mini-getaway"
2 night stay at hotel Lumiere. staff was helpful. hotel was clean. beds were comfortable.Genuine Expedia guest review
"HIDDEN CHARGES DO NOT ALLOW OTHER FORMS OF PAYMENT"
Upon arrival I was checking in and heard the first time about "security deposit" of $50.00 It is my belief that $50.00 can be not only in the form of Credit Card but also debit card, cash etc. I was denied the chance to check in, because I do not use Credit Card and I have never heard of "security deposit" ever before. Expedia, Hotel Lumiere or whoever […] else in this system, charged my account $149.00 from the same debit card, which they did not want to accept at the front desk in Hotel Lumiere in Saint Louis, MO! Even after my offer of $200.00 as a "security deposit" (!!!), in cash they did not accept it and I had to go around the town, after 4 hours of driving to find a place to stay for 1 night. Guys, do you really know what you are doing? By the way, now I can not find who, between Hotel Lumiere and Expedia charged my account. But Hotel Lumiere promised at the front desk to return my money back to my account. Now they say that I was charged by Expedia. Thank you all for nightmare stay in St.Louis or wherever else I would end up dealing with this service. Read moreGenuine Expedia guest review
The rooms were too warm. Other than that, comfortable.Genuine Expedia guest review
The room and bed was very comfortable.Genuine Hotels.com guest review
"It was a great hotel"
The front desk was very Curtis and prompt, the room was perfect and clean except there was the old coffee still in the coffee maker, and the hotel was all around wonderful. The only thing was one security guard that walked up to me and my wife with a bad attitude at the bar and demand to see my wife's license ,the bartender had already served use and […] there also was a security guard walking around the bar and I will add he was very rude about it I love the hotel but with how he acted I don't know if I will come back to you Read moreGenuine Expedia guest review
"Some info not given when booked"
The pool closes at 8pm for adult time, it said nothing about that on internet when I booked. We only stayed 1 night, we got there then ate and planned to swim but they wouldn't let my kids even though nobody else was swimming. Even after complaining that we weren't told this info when booking or checking in, they wouldn't let my kids swim and they cried […] all night. This was the whole reason we paid extra to stay here. I understand pict but nobody was even using it!!! Plus TV in room wouldn't work and close door broke. Also extra $50/ night deposit they charge and don't tell you. Read moreGenuine Expedia guest review
Comfortable, clean hotel surrounded by nightlife and entertainment.Genuine Expedia guest review
"Spacious, clean, and comfortable"
Former Embassy Suites with spacious rooms, clean, enjoyed the hotelGenuine Expedia guest review
The carpets in our hotel and room were stained up so badly that I'm not sure cleaning them would've helped. Removal would've been the only solution. Upon our arrival and finding our room I noticed glasses setting outside the other hotel rooms...which were still there the day we checked out. Our room was a non smoking room and smelled very musty. Also […] some of the staff at the front desk were very rude and unwilling to assist anyone. On the bright side, the location could not be more perfect! I won't be staying here again but I do love the casino which was very clean. I hate having to write a bad review but I want to give people my most honest opinion. I have also called to hotel manager to discuss my concerns but I have not received a call back yet. Read moreGenuine Expedia guest review
"Our stay ups and downs"
Female staff was amazing. Great service, recommendations and follow up. At 11 pm the third night of our stay, our rooms fridge was locked because no credit card on file. Obviously, we had checked in and were given keys only after we gave our credit card payment. We said we were in bed and not coming down. They unlocked fridge for 2 minutes for us to […] get our stuff out then relocked. They were at our door before. 7 AM to get a credit card. This was their mistake and not ours yet they treated us like criminals. Read moreGenuine Expedia guest review
The front desk was very pleasant, and really made the experience well worth itGenuine Hotels.com guest review
"Not what I expected"
The hotel looked great when we pulled up and checked in. Then we got to the room. We had zero garbage cans. I called down and they brought me two small bathroom sized garbage cans. We had 6 girls staying in our room so those were not anywhere near enough. Then our sink handle for cold water didn't work. It would turn all the way around and not turn […] the water off. I told them at the front desk and they sent someone up at 3 am. He said he thought the safe was broken, so he would be right back with supplies to fix the sink. He never came back. We went to the casino around 2 am and they wouldn't let my friends in. They said they kicked one of them out earlier that day. That never happened. Then they said my boyfriend's eyes were glossy, but he wasn't even drunk. I went to the front desk and complained about everything. All they told me was they could bring me more garbage cans, which they never did. Read moreGenuine Expedia guest review
We enjoyed our stay and plan to stay there again on our next visit. It is located in a terrific area that is close to lots of areas to visit. The staff was very friendly and accommodating.Genuine Hotels.com guest review
"Staff was Trash"
Great time in St. Louis. The Hotel "Security" and staff were very rude the entire weekend. Incredibly dense staff who love their job as hotel security way too muchGenuine Expedia guest review
The hotel was clean but if you are looking for luxury this is NOT your place.Genuine Expedia guest review
"Close to Arch"
I enjoyed my stay, we were able to walk to the Arch. I will return when the weather gets warmer, I will stay at the Lumiere again.Genuine Hotels.com guest review
"horrible sleep :("
BEDS WERE AWFUL !!! STAINED SHEETS (BROWN STAINS AT THAT ) AND THE BED HAD A NATURAL SINK HOLE IN THE MIDDLE SO NO MATTER HOW HARD WE TRIED TO STAY TO OUR SIDE TO SLEEP IT WAS IMPOSSIBLE . the cost was very high for a room that was dusty and a bed that was not clean nor comfortable, slept a total of 2 hours on the chair because sofa had mysterious stains […] between cushions!!!! Initially we checked in customer service was great asked where the locals go and was directed just a block up the road. thought perfect !! Whoohoo... walked the couple of blocks to find nothing there. everything had been closed for quite sometime and they had ripped up the street for repairing sewer main.. OK went to casino and had a great time.. til early morning and exhausted . Just ready to crash . to late at 5 am to ask for another room or complain and the likely hood of getting another room in the same condition was just not worth it . Our friends who stayed in the hotel (separate rooms ) had the same experience so we will not be staying here again . Read moreGenuine Hotels.com guest review
Terrible from manager to front desk and down. That's allGenuine Expedia guest review
OK but was not as well as I had expected. Carpet stains all over but bed was very comfortable. Lots of noise from bar area that we could hear all the way up to the 6th floor during midweek.Genuine Expedia guest review
"Big Hotel next to the casino."
The staff at the hotel were very friendly, however the bathroom in our suite was so tiny if you sat on the tiolet the door would smack you in ypur legs. The bath room also needed some repairs, caulking around the sink, worn out wood. The hallway carpets were extremely dirty too.Genuine Expedia guest review
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