"Amazing guest services"
09/29/14 Justin D
I must say, this place was a pleasant surprise! My first interactions with the guest services was terrible! After my business partner and I were driving all night, we arrived and received zero help with an early check-in! However, a very nice young woman named Jen saved the day! Incredibly helpful and very pleasant to deal with! After Chris had told us that no rooms were open all day, even though we had a reservation. Jen took a little bit of extra time and found an open clean room that we could check into a little bit early! I honestly believe that she cares about the comfort of her guest and that experience alone, will make us stay here whenever we are in town! Thanks Jen. Chris needs too take lessons from this woman. He was rude and had no interest in helping his business strive, or his customers be satisfied!
"Great for families"
09/27/14 CharleysMom Philadelphia, Pennsylvania
We stayed here over the Christmas holidays with our teenaged daughter and the dog. We got a two bedroom suite which offered all of us just the privacy we needed. Suite was spotless when we checked in, but not cleaned at all during our two night stay. I chalked that up to the holidays, but it was annoying not to have the bed made or trash taken out. The dog was out when we were so that wasn't the issue. Front desk was terrific at handling our very late check in and all the staff was friendly and helpful whenever we interacted with them. Nicest dog-friendly place we've stayed at (with the exception of any of the Kimpton properties which are in a class by themselves)
"Pleasant stay but a bit pricey for what it is"
09/13/14 Lexi S Chicago, Illinois
The room was very nice and clean no issues there. The pool had such a strong chlorine smell that my eyes burned when in the pool area. The breakfast is just OK... not too great, but it's free so I can't complain too much.
"A Great Experience!"
09/08/14 Jen C Indianapolis, Indiana
The front desk staff was wonderful. They really treated us as valued customers. Our family was only in for a night for a party, however this is the only place we will stay when we come to the area. The room was spacious and clean, and the amenities were updated and available! Breakfast served was well hosted, and the area was kept clean and stocked. It's rare you find a hotel that still gives their best effort for every guest!
08/15/14 Mike O Phoenix, Arizona
Stayed here for over a week for my daughters wedding. Can't say how well the staff treated us. The rooms were very large and clean and had everything that was needed, work area, full kitchen, three televisions, two full baths. The outside of the hotel were charming and very well kept. Breakfast and happy hours were great too. But the thing that would bring me back was the staff. They were very genuine, friendly, helpful, and attentive.
"Better than a standard hotel room."
08/08/14 roandsteve New York
Everything about this hotel was good. Location - Plenty of local places to eat. Room - Large with living room and full kitchen. Very clean. Free breakfast was good and convenient. Staff was fine. Housekeeping missed our room a few times and I'm not sure why. We will definitely stay here again.
"Don't hesitate - Home away from home here! "
08/01/14 DJ3-YTOWN-OH Youngstown, Ohio
Invited some family who was in from out of town to try out this place for a change of pace during this visit home to Ohio! Their staff is super friendly, their landscaping is meticulously attended to and charming, the outdoor courtyard is comfortable with multiple gas grills, the pool is super clean and warm, breakfast and mid-week mixers are a nice bonus. Of course the rooms are also pristine and the " Cinema" is a nice surprise! We had a nice time. I would recommend to all - business, family, AND pet friendly! WARNING : this is a popular hotel that is close to many community attractions. BOOK IN ADVANCE! Staying here really is a JOY, and the word is getting out! Cheers!
"Excellent Value !"
07/26/14 MikieJ34 Taunton, Massachusetts
Stayed here for the Zac Brown Band show. Room was very comfortable for 3 adults & 3 kids. Clean room, AC was ice cold & the pool was like bath water. Would highly recommend this hotel. Very convenient to the highway with restaurants all around.
"Thank you Victor"
06/23/14 thefruitcakelady Harrow, Ontario
We stayed at the Staybridge Suites for a local surprise party. The room was very nice BUT if not for Victor, at the front desk, our weekend would have been severely tainted. I thought I had booked our room on 'points' earlier in the week but somehow this got lost in the cyber world. Instead of enjoying my local friends company whilst they visited our room I I was on the phone to corporate InterContinental Hotels Group (IHG) about how my points weren't transferred properly. Corporate office was of no help but Victor took care of everything and made our weekend stress free and enjoyable. Thank you Victor! Nice breakfast and you should eat outside in the courtyard, very clean and enjoyable. Janet Harrow, Ontario
"Gave me a smoking room and would not change it"
06/14/14 Dudley M Birmingham, Alabama
The hotel itself was fine. The problem was I had booked a room for two nights and they put me in a smoking room. Not sure if you have ever stayed in a smoking room, but they are worse than going to somebody's house who is a smoker for some reason. I immediately went to the front desk to request a room change. I was informed that no non-smoking rooms were available,The clerk said she was filling in so she wasn't as concerned about it as a regular employee should have been. I did ask for a discount and received it from the manager (who I never met). The clerk went back in the office and asked the manager if I could get a discount. I would have expected the manager to come out, so that was another negative. Being a rewards club member, I stay at a lot of Staybeidge Inns. I was disappointed in this one.
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